Cable_PWS_31_January_2014.pdf

PERFORMANCE WORK STATEMENT (PWS)

FOR

CABLE TELEVISION (CATV) AND BROADBAND SERVICES

FOR

WRIGHT-PATTERSON AIR FORCE BASE

10 February 2014

Table of Contents

Paragraph Title Page

1.0 Description of Service/General Information 3

1.1 Basic Services 3

1.2 Maintenance Service 3

1.3 Channel Capacity 3

1.4 Emergency Override 3

1.5 Services and Programming – Standard Tier 3

1.6 Alternate Tier – Medical Center 4

1.7 Basic Tier 4

1.8 Program Guide 5

1.9 Rules for Access Channel Use 5

1.10 Government Access Channels 5

1.11 Educational Access Channels 5

1.12 Additional Capabilities 5

1.13 Customer Service 6

1.14 Services and Repairs 6

1.15 Complaints 7

1.16 Interruption of Service 7

1.17 Response Time 7

1.18 Contractor Support 7

1.19 Performance Evaluations 8

1.20 Cable Installation 8

1.21 Forms and Publications 9

2.0 Service Summary 9

3.0 Government Furnished Property and Services 10

3.1 Underground Duct 10

3.2 Fiber Agreement 10

3.3 Facilities 10

3.31 Refuse Collection 10

4.0 Reports 11

4.1 Pirating of Service 11

4.2 Manpower 11

4.3 GPC/Government Checks 11

Appendix A Initial Service Requirements 12

1.0 Description of Service/General Information

The contractor shall construct, install, operate and maintain a cable television system on Wright-Patterson AFB (WPAFB) in accordance with the terms and standards set forth in this performance work statement (PWS). The cable service shall be capable of providing service to any building owned by the base. Initially provide service to buildings, facilities and structures set forth in Appendix A of this PWS and the cable provider shall be capable of providing service to specified offices/locations within those buildings. The contractor shall interface with base public affairs, communications and various contractors.

1.1 Basic Services

The contractor shall provide all personnel, equipment tools, materials, vehicles, supervision, except as specified government-furnished property and services, necessary to install and maintain head end and unique systems equipment required to perform CATV services to WPAFB as defined in the PWS. The government will require broadband service, within two categories (modem broadband and dedicated fiber link broadband): Modem Economy – minimum 7 mbps down 768 kbps up, Modem Standard – minimum 12 mbps down 1 mbps up and Modem Premium – 12 mbps down 1.5 mbps up. Fiber Economy – minimum 15 mbps down 3 mbps up, Fiber Standard – minimum 25 mbps down 5 mbps up and Fiber Premium – minimum 40 mbps down 6 mbps up.

1.2 Maintenance Service

The contractor shall maintain, measure and test the service system in accordance with industry standards and as required by Federal Communications Commission (FCC) regulations set forth in 47 CFR Part 76. If trouble is determined to be caused by factors not attributed to provider’s equipment or service, the contractor shall notify the government of the nature of the outage and estimated time of correction. In the case of a service drop-out from the head-end, the contractor shall respond within one hour during duty hours and two hours during non-duty hours of being notified of service outage.

1.3 Channel Capacity

The system shall provide a minimum of sixty (60) channels capable of delivering to users the entire very high frequency (VHF) and frequency modulation (FM) spectrums and selected portions of the ultra high frequency (UHF) spectrum.

1.4 Emergency Override

The contractor shall provide an emergency override system that will permit the government to override the system and transmit messages on all channels at any time simultaneously, with a live-recorded voice or other audio signal or text scroll message.

1.5 Services and Programming – Standard Tier

The contractor shall provide service, which shall include all federal law or regulation, public access channels, education access channels, and government access channels, the retransmission of locally broadcast television signals and other appropriate services. The standard tier of service shall be provided to most users and other appropriate services. The contractor shall provide the following broad categories of programming:

1.5.1 Twenty-four (24) hour news and weather

1.5.1.1 Cable News Network (CNN)

1.5.1.2 Fox News Channel (FNC)

1.5.1.3 The Weather Channel

1.5.2 Public broadcasting service (PBS)

1.5.3 Music video

1.5.4 Network television (local stations)

1.5.4.1 Columbia Broadcasting System (CBS)

1.5.4.2 National Broadcasting Company (NBC)

1.5.4.3 American Broadcasting Company (ABC)

1.5.4.4 Fox Broadcasting Company (FOX)

1.5.5 Network television (cable/superstations)

1.5.5.1 Consumer News and Business Channel (CNBC)

1.5.5.2 WGN America

1.5.6 Sports

1.5.6.1 Entertainment and Sports Programming Network (ESPN)

1.5.7 Educational/Children’s programming

1.5.7.1 The Discovery Channel

1.5.7.2 Nickelodeon

1.5.7.3 The Learning Channel

1.5.8 Satellite Communications for Learning Association (SCOLA)

1.5.9 Public affairs channels

1.5.9.1 Cable-Satellite Public Affairs Network (C-Span)

1.5.10 Government access channels

1.5.11 Educational Access Channels

1.5.12 Capability to downlink and rebroadcast, on demand, transmission of selected Distance Learning Educational programs and informational broadcasts.

1.6 Alternate Tier – Medical Center

The contractor shall provide an alternate tier of service, which shall include all services required by the rules of the FCC and any other federal law or regulation, public access channels, educational access channels, public affairs channels and governmental access channels, the retransmission of locally broadcast television signals and other appropriate services. This alternate tier of service shall be provided to the Wright-Patterson AFB Medical Center for distribution at the Medical Center only. The alternate tier of service shall consist of Standard Tier and the following:

1.6.1 On demand educational channel (4 each)

1.6.2 HSTN Health Sciences Technologies Network

1.6.3 The Newborn Channel

1.7 Alternate Tier – Lodging

The contractor shall provide an alternate tier of service, which shall include all services required by the rules of the FCC and any other federal law or regulation, public access channels, educational access channels, public affairs channels and governmental access channels, the retransmission of locally broadcast television signals and other appropriate services. This alternate tier of service shall be provided to the lodging facilities at Wright-Patterson AFB. The alternate tier of service shall consist of Standard Tier and a Premium Channel.

1.8 Basic Tier

The contractor shall provide a basic tier of service which shall include all services required by the rules of the Federal Communications Commission and any other federal law or regulation and the retransmission of locally broadcast television signals. The basic tier of service shall be available to various situational awareness organizations on the Wright-Patterson facility. The basic tier of service shall consist of the following:

1.8.1 Twenty-four (24) hour news and weather

1.8.1.1 Cable News Network (CNN)

1.8.1.2 Fox News Channel (FNC)

1.8.1.3 The Weather Channel

1.8.2 Network television (local stations)

1.8.2.1 Columbia Broadcasting System (CBS)

1.8.2.2 National Broadcasting Company (NBC)

1.8.2.3 American Broadcasting Company (ABC)

1.8.2.4 Fox Broadcasting Company (FOX)

1.8.3 Public affairs channels

1.8.3.1 Cable-Satellite Public Affairs Network (C-Span)

1.8.4 Government access channels

1.8.4.1 Command Access Channel

1.8.4.2 Educational Access Channels

1.7.5 Educational access channels

1.7.5.1 Satellite Communications for Learning Association (SCOLA)

1.9 Program Guide

The contractor shall provide a broadcast program guide on the standard tier package, listing at a minimum, the time and channel for all programs available to the subscriber.

1.10 Rules for Access Channel Use

The government at any time may prescribe rules, within FCC limits, governing the use of the access channel(s). The contractor shall use excess capacity on any access channel in accordance with any rules and procedures the government may prescribe. In the absence of such rules and procedures, the contractor shall contact the contracting officer for a decision in concert with the franchise agreement.

1.11 Government Access Channels

The contractor shall provide at no cost to the Government, three (3) Government Access Channel(s) on the system for noncommercial use by the government. The system shall be designed and constructed to permit the government to originate programming for the Government Access Channel(s) from designated facilities located on the base. The contractor shall ensure at no cost to the government that the Government Access Channel(s) cannot be viewed outside of the base. The contractor shall not be obligated by this PWS to provide program origination equipment for use in operating the Government Access Channel(s).

1.12 Educational Access Channels

The contractor shall provide at no cost to the government and without charge to any users, seven (7) Educational Access Channel(s) on the system for noncommercial use by the Air Force Institute of Technology, Wright-Patt Campus, and other educational functions serving the base. The system shall be designed and constructed to permit the origination of programming for the Educational Access Channel(s) from facilities on base. The contractor shall ensure at no cost to the government that the Educational Access Channel(s) cannot be viewed outside of the base.

The contractor shall not be obligated by this PWS to provide program origination equipment for use in operating the Educational Access Channel(s).

1.13 Additional Capabilities

The contractor and the Government recognize that, over the term of the PWS, cable television technology, the regulation of cable television, and the programming services available for distribution will undergo continual change; the technology, equipment, and services required by this PWS may become obsolete, uneconomical, or otherwise disadvantageous. The contractor and the Government, therefore, agree to consider in good faith proposals submitted by either party for modification of the PWS to permit the introduction of new equipment and technology or to otherwise improve cable television service to the base.

1.14 Customer Service

The contractor shall provide quality customer support services to Wright Patterson AFB personnel. The service includes proactive maintenance and repair management, timely response, identification of facility needs and property management skills, and responsible fiscal administration.

1.14.1 Normal Hours Of Operation

The contractor shall perform the services required under this contract during the following hours: 7:00 AM and 7:00 PM, Monday through Friday, except government holidays. The contractor shall respond to service outages when reported, regardless of whether on a weekend or holiday.

1.14.2 Business Office

The Contractor shall staff a business office (BO) to handle all complaints and requests for repairs, during regular business hours (8:30 a.m. to 5:00 p.m. Monday through Friday except government holidays). After Normal Duty Hours the Contractor shall be available to receive complaints and requests for repairs. A 24 Hour contact number shall be provided to the Contracting Officer Representative (COR) and Contracting Office.

1.14.3 Government Holidays

The following are government holidays: New Years Day, Martin Luther King Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving, and Christmas.

1.15 Services and Repairs

1.15.1 Request for Service

The Contractor shall respond to requests for new service within one (1) business day. All requests for new installations, and/or additions/changes/disconnections to existing services shall be reviewed by the Contractor and 88 Communications Group. The Contractor shall have seven (7) working days to provide a cost estimate and propose any technical solution for the requirement. The technical solution shall consist of the proposed service installation route including any necessary conduit installation, trenching and any equipment necessary to provide service. Response time for service requests is three (3) days from date received by the Contractor.

1.15.2 Request for Repair

Requests for repairs shall be validated and processed through the COR. Contractor shall respond within (1) hour during normal duty hours and within two (2) hours during non-duty hours of being notified (unless otherwise deferred by the user – then response shall be at 8:30 a.m. on the next duty day). User requests for repairs shall be made to COR, who in turn shall contact the Contractor.

1.14.3 Repair Notification

The contractor shall notify the COR whenever a request for service or repair is not completed or not otherwise satisfactorily resolved to the user’s satisfaction within twenty-four (24) hours after start of the service request concerning the technical operation of the system, including service interruptions or signal quality, and within forty-eight (48) hours after starting work on any other request.

1.14.4 Business Office Log

The Contractor shall maintain for the duration of the contract at the business office a log showing: (1) the date and time of service requests and the date, time and nature of response to the service requests; (2) the date, approximate time and duration, type and probable cause of all head-end, trunk or distribution line service failures due to causes other than routine testing or maintenance. The contractor shall provide during the first week of each month a copy of log.

1.14.5 Administrative Records

All records, documents, and associated papers provided by the government and generated during the period of this contract become government property and will remain in place upon contract termination or completion. During the period of the contract, records, documents, and associated papers shall be available for review by the Government.

1.15 Complaints

The Contractor shall respond to user complaints, including complaints brought to the Contractor’s attention by the Contracting Office or COR acting as the common agent for individual users. The contractor shall maintain at the BO a written record of all complaints received during the performance of the contract, showing the identity of the user, the nature of the complaint, and the contractor’s response, including the date or response. The record of complaints shall be made available to the COR on a monthly basis.

1.16 Interruption of Service

The Contractor shall at all times maintain the system in good condition and repair to provide uninterrupted service in conformance with all standards and requirements. The Contractor shall limit to the shortest time possible any interruption of service for the purpose of maintaining, repairing, or upgrading the system. Preplanned interruptions shall be preceded by written notice to users and shall occur during periods of lower user viewing. COR shall be notified five (5) working days in advance of interruption of service. For the purposes of computing the duration of an interruption of service, said period shall begin when the Contractor receives notice from a user that service has been interrupted or when the Contractor has actual or constructive notice of said interruption, whichever is earlier, and shall cease when the service has been restored to the user.

1.17 Response Time

The Contractor shall respond to cable cuts and cable damages within one (1) hour of notice during duty hours and two (2) hours of notice during non-duty hours of being notified. If service cannot be restored within twenty-four

(24) hours after the response, the contractor shall notify the Contracting Office and COR. The party (the Contractor, other contractors, or government) who cut or damaged cable shall be liable for repair costs.

1.17.4 Cut by Fault of Government

The Contractor shall notify the COR and Contracting Office of any fiber optic cable cuts by fault of the Government. Contractor shall provide three (3) quotes (to include labor rates and materials) from three (3) different companies for repair of fiber optic cable to the Contracting Office for approval.

1.18 Contractor Support

The Contractor shall provide trouble-shooting expertise, interfacing and locating support. The name of the person and an alternate(s) shall be designed in writing to the Contracting Office and the COR.

1.18.1 Contractor Employees

The government reserves the right to restrict the employment, under this contract, of any contractor employee, or prospective contractor employee who is identified as a potential threat to health, safety, security, general well being, or the operational mission of the installation and its population. Contractor shall perform background checks, at contractor’s expense, to ensure that said employee has not been convicted of any sexual crime or any crime against children.

1.18.2 Physical Security

The contractor shall be responsible for safeguarding all government property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.18.3 Dress And Appearance

Contractor personnel shall present a clean, neat and professional appearance and be easily recognized as contractor personnel. This may be accomplished by wearing distinctive clothing showing the name of the company or by wearing appropriate badges that contain the company name and employee name. No item of military clothing shall be worn by a contractor as an outer garment.

1.19 Performance Evaluations

The contracting officer shall require the Contractor to meet with the contracting officer or contract administrator as deemed necessary. The contractor may request a meeting with the contracting officer as necessary. Written minutes of any such meetings shall be recorded in the contract and signed by the contractor and the contracting officer or contract administrator. If the contractor does not concur with any portion of the minutes, such non-concurrence shall be provided in writing to the contracting officer within 10 calendar days following receipt of the minutes.

1.19.2 Discrepancy Notification

COR will inform the contractor or authorized representative when discrepancies occur and will request corrective action. COR will make a notation of the discrepancy on the surveillance checklist with the date and time the discrepancy was noted and will request the contractor initial the entry on the checklist.

1.20 Cable Installation

Installation of new cable requirements shall not be performed until approval from the Contracting Office is received.

Contracting approval shall include method of payment for the installation. All installations shall follow applicable industry standards, commercial practices and Base Civil Engineer (BCE) procedures. BCE procedures take precedence over other methods unless the contractor can prove benefit of other method.

1.20.1 Interior Installation

Cable shall be concealed behind ceiling and walls and not be run along interior walls or baseboards, unless approved by the Government. Cable outlet boxes shall be installed in accordance with commercial practices and be set flush with finished walls.

1.20.2 Exterior Installation

1.20.2.1 Building Service

The diameter of any holes passing through walls shall not exceed the diameter of the cable or conduit by more than one-eighth inch. All exterior holes shall be sealed to prevent entry of moisture or insects into the facility.

1.20.2.2 Exterior Mounting

Cables shall be installed parallel or at right angles to walls or structural members. Mounting shall follow building lines, where possible (i.e., brick, mortar, siding), in straight horizontal and vertical lines, with bends tied to building corners. Where government-furnished conduit is supplied for CATV exterior cable mounting is prohibited.

1.20.3 Service Drops

1.20.3.1 Aerial service drop mounting shall be parallel to utilities and or phone lines.

1.20.3.1.1 Where dual aerial service drops are used, they shall be dual type cable to present a clean appearance.

1.20.3.1.2 Where government-furnished conduit is supplied for CATV service drops, aerial service drops and alternate underground routes are prohibited.

1.20.4 Clearances

The CATV cabling shall not conflict with or cause any other cabling to violate ground or power line clearance criteria unless a waiver has been granted by the base civil engineer or a designated representative.

1.20.5 Underground Connections

1.20.5.1 Under paved areas and roadways, the CATV cables shall be installed in conduit not less than two (2) inches in diameter. Conduit shall be zinc-coated rigid steel or scheduled 40 PVC. Conduit shall be extended not less than two (2) feet beyond pavements and roadways, when such roadway is used for vehicular traffic. Under heavily traveled roadways, conduit shall be installed by boring. Pavement may be cut and repaired in an approved manner on lesser traveled roads on approval of the base civil engineer.

1.20.5.2 Trenches in which direct burial cables are places shall have a minimum depth of eighteen (18) inches below grade, shall not be less than six (6) inches wide, and shall generally be in straight lines between cable connections. Bends in trenches shall have a radius of not less than thirty-six (36) inches. A marker tape six (6) inches below grade shall be used above all direct buried cable. Tape shall bear the warning “CABLE TV.”

1.20.6 Excavation And Backfilling

1.20.6.1 Excavation Permit. The Contractor shall obtain an excavation permit from the base civil engineer or a designated base communications group representative before commencing any digging or excavation on the Base.

1.20.6.2 Excavation Methods. Hand digging is required within four (4) feet of existing utilities identified by excavation permit and in areas immediately adjacent to and within approximately one (1) foot of buildings.

1.20.6.3 Backfilling shall be accomplished with well-pulverized soil and each twelve (12) inch layer of soil shall be compacted to a CE 55 density if at least ninety-five (95) percent

1.20.6.4 Open Excavation shall be barricaded when Contractor personnel are not present in the immediate vicinity of the work site.

1.20.7 Pavement Cuts. Pavement cuts shall be made only after the approval of the location and circumstances by the base civil engineer. Traffic barricades and warning lights to mark the excavation shall be provided by the Contractor. The restored pavement shall be equal to or better than the original pavement.

1.20.8 Final Cleanup. After the work is completed, the work site shall be returned to its original state.

1.21 Forms and Publications. The contractor is responsible for obtaining and maintaining all forms and publications needed to perform the contract.

2.0 Service Summary

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

SS Performance Objective

PWS

Section Performance Threshold

Method of Assessment

Remedy

2.1 Deliver specified cable

television programming

1.1, 1.5, 1.6.

1.7, 1.8

Specified programming is available 22 out of 24 hours daily

Customer Complaint

Government will seek an equitable price reduction or other consideration for acceptance of nonconforming supplies or services per the clause at FAR 52.212(a).

2.2 Deliver Broadband

Services at specified speeds

1.1 Broadband is available

at specified speeds 22 out of 24 hours daily

Customer Complaint

Government will seek an equitable price reduction or other consideration for acceptance of nonconforming supplies or services per the clause at FAR 52.212(a).

2.3 Respond to requests for

repair within specified time frames

1.1 4.2 1. Normal Duty Hours:

Within 1 Hour of Request by COR

2. Non-Duty Hours:

Within 2 Hours of Request by COR

3. Deferred by User:

Not Later than 8:30 A.M. Next Duty Day

Customer Complaint

Government will seek an equitable price reduction or other consideration for acceptance of nonconforming supplies or services per the clause at FAR 52.212(a).

The performance objectives will be measured based on government surveillance by reviewing the signal on a regular basis, no less than once daily. A report of any unknown or unreported outages totaling more than five minutes a month will be in violation of the performance objectives, unless the outage is caused by an act of God or Nature.

3.0 Government Furnished Property and Services

The government will provide power, air conditioning and adequate space for amplifiers, termination, and distribution equipment, and other necessary equipment not to exceed 90 square feet in any given building where service may be required. Prior coordination with building custodian and 88 Communications Squadron (if for joint use of a communications closet) and approval of COR is required.

3.1 Underground Duct

The government will provide access to underground ducts only when no alternate route is available or feasible and then only on an as available basis. Prior coordination with Civil Engineering and 88 Communications Squadron and approval of COR is required.

3.2 Fiber Agreement

The government will provide a 30 strand, single mode Fiber Optic (F/O) cable between manhole 243, located at the Southeast corner of Bldg 10262, to the Northwest corner of Bldg 10830 (Med Center) and manhole 324 located just outside of building 31237. This cable will remain the property of the Government. The government shall coordinate with or notify contractor of any and all actions affecting F/O cable serviceability and terminate and maintain the 24/48 F/O cable. The Contractor shall terminate and maintain all cross-connects, jumpers and junctions associated with said 30 strand F/O cable from customer’s premise Demarcation Points to CONTRACTOR equipment and coordinate with COR and notify 88 CS Job Control of any and all actions affecting F/O cable serviceability.

3.3 Facilities

This PWS makes no provision for facilities located on WPAFB. Any facilities contractor may request for use during the performance of this PWS shall be requested through 88 ABW/CEIAP (Real Property Office).

3.3.1 Refuse Collection

Waste generated by the Contractor in performance of the services specified with this PWS shall be deposited in government dumpsters, excluding hazardous materials in which proper disposal instructions shall be complied with.

The contractor shall comply with base recycling regulations.

4.0 Reports

4.1 Pirating of Service

Any discovered incidents of unauthorized access to cable television services, to include relocation of drops by someone other than the Contractor, shall be reported to the COR.

4.2 Manpower

The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Base wide cable services via a secure data collection site. The contractor is required to completely fill in all required data fields at http://www.ecmra.mil. Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October* of each calendar year. Contractors may direct questions to the CMRA help desk.

4.3 GPC/Government Checks

The Contractor shall provide a monthly report to the COR of all payments received by GPC and/or Government check for payments of installation or service from official business organizations. The COR will forward a copy of the report to the Contracting Office.

APPENDIX A

INITIAL SERVICE REQUIREMENTS

The following is a list of all buildings currently being provided cable television service:

AREA A

Bldg Outlets Economy BB Standard BB High Speed BB 10148 1

10262/266 130 3

10280 10 1

10219 1

10706 6

10825 211 1

10826 194

10828 30

10829 2

10830 180 2

10832 36

10833 36

10834 44

10835 36

10836 44

10856 178

10858 3

11101 1

11108 1

11406 1

11411 1

11412 1

11429 1

11420 1

11455 1 1

18010 6

18011 6

18012 8

18013 1

18014 6

18015 6

18016 6

18017 6

18018 6

18039 6

18040 6

18041 6

18042 6

18043 6

18044 6

18045 8

18046 8

18047 8

18048 8

18049 6

18050 8

AREA B

Bldg Outlets 20007 12

20008 1

20011 14

20014 20

20015 18

20016 30 4 2

20018 1 1

20020 3

20024C 11 1

20028 13

20030 2

20032 4

20045 17 1

20046 15

20050 11 1

20052 6 1 LOT

20056 1

20065 2

20070 8

20071B 1

20145 5 1

20146 5 3

20167 4

20190 4

20240 1 1

20248 6 1

20254 2

20255 3

20430 4

20434 1 1

20441 7

20450 1

20497 3 1

20553 22 2

20556 16

20557 23 1

20558 9

20560 15

20620 41 1 2

20626 17

20640 36

20642 1

20646 5

20651 1

20652 2

20653 5

20654 1

20675 3

20676 4 1

20837 10 1

20840 8 4

20850 2

20852 1

21226 1 LOT

26568 1

26933 5 1 2

AREA C

Bldg Outlets 30001 6 1

30002 2 1

30006 1

30010 5 1

30022 6

30029 1 1

30030 4

30070 12

30101 1

30103 7

30109 1

30110 10

30142 2

30146 46

30163 3

30199 1

30206 4 1 1

30207 4 1

30209 42

30230 5 1

30234 1

30250 1

30259 70 1

30675 3

30900 1

31212 3 1

31213 3 1

31215 3 1

31216 4 1

31218 1 1

31235 1

31243 3

34006 6

34008 1

34010 8

34012 15

34014 5

34035 2

31222 1