Requirements_Information.pdf

Defense Injection/Reception Emergency Action Message (EAM) Command and Control (C2) Terminal (DIRECT)

Part III. Requirements Information

A. Staffing

1. Minimum of 10 engineers cleared to TS/SCI/NC2-ESI with the following experience:

a) Comprehensive DIRECT system knowledge equal to the Original Equipment

Manufacturer DIRECT developers

b) 12+ years of hands-on experience in providing logistics support to DIRECT, or same function and capability, sustainment

c) Extensive Message processing and EAM certification experience

d) Detailed systems knowledge of nuclear C3 systems and command center operations for nuclear weapons IAW EAP-CJCS Vols. I, II, V, and VII

e) Proven skills of designing, producing, testing, installing, and sustaining nuclear command and control equipment, including systems that provide automated processing of EAM messages IAW the requirements of EAP-CJCS Vols. I, II, V, and VII

f) Extensive experience in interfacing to communications systems including the Hybrid Solution, Milstar (multiple networks), Companion Ultra High Frequency (UHF) Tactical Satellite (TACSAT) System (CUTS), and the Red Switch (voice)

g) Hands-on experience in performing Nuclear C2 / Communications Integration / Command Center installation

h) Experience in designing and fabricating TEMPEST-qualified equipment

i) 10+ years’ experience in automatically processing multiple databases from DISA in order to generate and maintain the DIRECT Address Database

j) Thorough understanding and working knowledge of information system security

IAW DOD S5200.16, DODD 5200.28, and CJCSI 3231.01.

2. Firm commitment to providing long term sustainment to a legacy system such as DIRECT in the years to come.

B. Facility & Capability

1. Approved TS facilities, networks, and tools currently in place and available for dedicated use on DIRECT

2. Complete software development environment in place

3. Mature development, production, installation and sustainment capabilities

4. In-place network of field service technicians in CONUS, Hawaii and Germany capable of providing 24/7/365 support around the world fixing problems with four (4) hour timeline from initial notification

5. Minimal Capability to maintain requirements documents in Data Object Oriented Repository System (DOORS)

C. Organizational Maintenance at DIRECT System Sites

1. Provide field support personnel at each DIRECT location to meet all on-site support requirements, including response time (immediate response and four-hour window to restore system).

2. Field personnel available 24/7/365.

3. Provide a 24/7/365 Help Desk facility to support both system operators and field support personnel.

4. Support all software loads, typically twice a year, and make preventative maintenance visits on a monthly basis.

D. Organizational and depot level maintenance support for DIRECT support equipment including:

1. Multi-functional Secure Gateway (MSG)/Alternate Inject Terminal (AIT) and DIRECT Lite.

2. Configuration changes to the DIRECT Lite, AITs and MSGs should be a part of the bi-annual software releases.

3. Provide depot maintenance for both hardware and software

a) Provide full depot support including tracking and control of depot spares and faulty equipment returned from the field.

b) Receive failed LRUs received from the field for repair, and shipments made from the depot to replenish on-site spares.

c) Have and maintain a database to track all equipment.

d) Provide and maintain a mature Top Secret software development environment dedicated to supporting the DIRECT program.

e) Develop and maintain software in compliance with the 23 Trusted Software Design Methodology (TSDM) principles required for Level 3 development.

f) Satisfy NSA’s shared knowledge principle for Level 4 development.

E. Depot Repair of failed items

1. Repair failed equipment and procure parts/material for spares replenishment.

2. All custom-designed equipment (KAMs, MRFs, cable assemblies) to be repaired at the depot.

3. COTS equipment to be repaired at the depot as well as returned to the vendor for repair.

4. Sell off repairs to the Government via formal Acceptance Test Procedure (ATP).

5. Maintain/update ATPs for all equipment.

F. Technical Refresh of all systems (parts obsolescence and supportability issues)

1. Perform periodic Technical Refreshes on the DIRECT System to avoid system degradation caused by parts obsolescence and to proactively manage the system architecture and components to ensure that DIRECT remains a modern, up-to-date, fully maintainable system that continues to meet the high availability and reliability requirements of its critical NC2 mission.

2. Tech Refreshes to include all system components, including Operating Systems, servers, Workstation Processors, custom-designed Message Release Function, Keyturn Assembly Module, Comm Interface Processors, and all parts of the Local Area Network

(LAN).

G. Special studies as authorized by the government

1. Demonstrate expertise in signal coding and modulation, error detection/correction, networking, statistical analyses, system design tradeoffs, hardware and software implementation, and logistics.

2. Provide studies to include evaluation of system operation, message processing techniques, comm system interfaces, and human factors.

H. Operator training to Emergency Action (EA) operators

1. Prepare and deliver updated releases of EA and Site Administrator Training Packages to reflect the updated capabilities of the system as they are implemented.

2. Conduct operator and maintenance training at all sites, and have the capability to conduct training at Contractor’s facilities.

3. Update all training material following each Software Release.

I. Updates for DIRECT communication system interfaces

1. Design, produce, install and test interfaces to new Communication Systems as designated by the Government.

2. Perform site surveys as required.

3. Comm System interfaces will include both those at land and airborne locations.

Design custom protocols as required.

J. Other Capabilities

1. Describe your capabilities and experience with developing, fielding, and testing software and database changes as directed by JCS for the OPLAN 8010 and in accordance with applicable JCS regulations and directives

2. State how many software engineers you presently employ who hold a TOP SECRET/SCI/NC2-ESI/SCI clearance and are available to fully support a CLS contract.

3. Describe what facilities you possess or have immediate access to that are capable of processing TOP SECRET

4. State what Software Engineering Institute Capability Maturity Model rating you currently possess, the date of the rating, and the source of the rating, any efforts in which you are currently involved to improve your rating, and when you expect to receive the new rating.

5. Describe how you would provide around-the-clock on-call maintenance at each of the eight operational sites. If contract and personnel are in place, state how many technicians possess a TOP SECRET clearance

6. Describe recent (within five years) experience in accomplishing security reaccreditations and recertification for systems used to support the OPLAN 801X, and including support to the Government in the evaluation and production of a DIACAP Certification and Accreditation package. This Certification and Accreditation applies to the DIRECT system, the DIRECT LITE system, the MSG device, and the AIT device. In support of this effort, update all Security CDRLs.

7. Describe any relevant and recent (within five years) experience in and knowledge of interfacing communication system to assist in analysis of interface problems.

Message Processor, Ethernet Switch Assembly, Communications Processor (CP), Communications Processor Memory assembly (CPMA), Communications Processor Interface Controller (CPIC) Serial, Communications Processor Interface Controller (CPIC) Voice, Printer Assembly, Card Nest, Message Release Function (MRF), Keyturn Assembly Module (KAM), Multifunction Secure Gateway (MSG) and Alternate Injection Terminal (AIT) Components, DIRECT LITE, Workstation Processor (WSP), DIRECT Video Display Unit (VDU), Personal Computer Memory Card International Association (PCMCIA) Card Assembly, Red/Black Isolator Assembly, CUTS Interface Assembly