RFP Attachment 2 - Performance Plan.docx

PRECISION MEASUREMENT EQUIPMENT LABORATORY

(PMEL)

PERFORMANCE

PLAN

14 August 2008

I. PERFORMANCE MANAGEMENT

a. Objective: Precision Measurement Equipment Laboratory (PMEL) is an Air Force program under Air Force Metrology and Calibration (AFMETCAL). AFMETCAL provides measurement standards to PMEL facilities for the calibration and repair of Test, Measurement and Diagnostic Equipment (TMDE). PMEL provides the geographical-level link for measurement transfer and maintenance self-sufficiency for all systems in the Air Force.

b. Results: Robins AFB PMEL ensures the reliability and accuracy of systems, subsystems and equipment through the calibration and repair of TMDE; ensuring measurement traceability of the TMDE through the Air Force Primary Standards Laboratory to the National Institute of Standards and Technology.

c. Multi-Functional Team Roles and Responsibilities

· Functional Commander/Functional Director (FC/FD): The FC/FD is responsible for reviewing contractor performance documentation prepared by Quality Assurance Personnel on a regular basis to ensure performance is compatible with contract and mission objectives. The FC/FD is also responsible for assigning primary and alternate Quality Assurance (QA) personnel.

· PMEL Quality Manager (QM): The Government PMEL QM shall lead the Quality Assurance Personnel in the execution of the contract quality monitoring in accordance with AFI 63-124, Performance Based Services Acquisitions (PBSA), Performance Work Statement (PWS), and the Performance Plan. The QM shall provide and interpret quality system metrics for the MFT. The QM is also responsible for certifying that the services provided by the Contractor met contract requirements; acts as the MFT lead; schedules MFT meetings and ensures MFT minutes are prepared and distributed.

· Point of Contact: The single point of contact (POC) for all PMEL Laboratory surveillance activities.

· Quality Assurance Personnel (QAP): Individuals assigned to perform quality assurance functions, and manage performance in accordance with the Performance Plan. They serve as on-site technical managers assessing Contractor performance against contract performance standards. Personnel in this area have many titles, such as Quality Assurance Evaluator (QAE) and Quality Assurance Specialist (QAS).

· Administrative Contracting Officer (ACO). A Government contracting specialist who is responsible for contract administration. The ACO manages the list of QA personnel assigned to the contract; ensures all QAs have completed Phase I and Phase II training; ensures the Contractor is notified of QA appointments; is the only person authorized to make changes to the contract and communicates performance deficiencies to the Contractor.

· Quality Assurance Program Coordinator (QAPC). The QAPC coordinates and manages the Quality Assurance Program; supports the MFT in the development of contract requirements ensuring that requirements are clearly stated and enforceable; provides training for QAP, functional commanders and others on PBSA and quality assurance related subjects.

· Contractor. Contract provides the day-to-day service necessary to meet the contact requirements in-accordance with the contract; becomes a vital member of the MFT after contract award. Provides input to contract issues.

d. Management Strategy: Management will utilize the procedures outlined in the Performance Work Statement, Robins PMEL Quality Manual and the Performance Plan to validate contract requirement objectives and goals are achieved. Management strategy is to focus on contract compliance of the overall laboratory process with the major focus on quality versus individual equipment deficiencies. Government QAPs shall perform oversight by collecting quality data using the Service Summary (SS) and non-SS items to proactively monitor and control the quality of PMEL products and processes. Collected data is compiled into a monthly report and forwarded to the QM for review, analysis, and coordination with higher levels of management.

The MFT will meet monthly to address current and future tasks that will be performed and address any contract concerns.

For performance that consistently exceeds the thresholds in the Services Summary (SS), the MFT will consider the following positive incentives:

· Exercise of options

· Letter of Appreciation and other recognition

· Favorable Contractor Past Performance Assessment Report (CPAR)

· Reduced surveillance

For repeated failure to achieve performance thresholds, the MFT may consider the following remedies found in FAR 52.246-4:

· Re-performance at no additional cost

· Right to reduce the contract price relative to the degree of services not rendered

· Right to charge the contractor for services the Government performed because of the contractor’s non-performance.

In addition, the MFT may increase surveillance as appropriate and document negative performance in CPAR.

e. Metrics: The following metrics will be collected to ensure mission objectives are met.

· TMDE accuracy and documentation

· Turn-around time

· Government acceptance rate

· Tool control

· TO library inspections

· FOD inspections

· Safety inspections

· Hazmat inspection

· Preventive maintenance / 244 Cards

f. Contract Performance Assessment Reporting System (CPARS): CPAR assesses a contractor's performance and provides a record, both positive and negative, on a given Contractor during a specific period of time. Assessment of the Contractor’s performance shall be based on the monthly QAP reports as coordinated and acknowledged by the Contractor. CPARs data will be collected and reported annually using the monthly QAP report as a basis of evaluating performance. More frequent CPAR updates may be required to document a significant improvement or degradation of the level of contract performance. The QM is responsible for ensuring CPARS data is collected and populated into the CPARS system.

g. Services Designated Official (SDO) Reviews:

Upon 30 days of full performance, the MFT will present to the MXW/CC a determination of initial contract performance. This review will include information on the following:

· Initial contract startup to include any issues

· Within cost, schedule and performance baselines

· Review of performance outcome expectations and metrics.

Contract Execution Review will occur annually and will address the following issues:

· Assessing the approved outcomes and metrics with actual performance data

· Discussion of negative performance trends if documented

· Discussion of cost, schedule and performance baselines

II. ASSESSMENT MANAGEMENT

a. SERVICE DELIVER

a. Services Summary (SS) with Method of Surveillance

Method of Surveillance

#1 Maintain TMDE Accuracy and Documentation

100% inspection of reworked items, 100% pass rate second time.

#2 Meet Turn-around Time

Routine – 7 calendar days, 10 days if selected for QR RE-21, Mission Essential – 3 days Partnership – 3 days Emergency- work continuously until complete PMEL Owned Standards – 5 days, 8 days if selected for a QR Monthly Inspection

Monthly QAP Report

#3 Accomplish Government Acceptance

b. Non-SS Surveillance

*Major and minor deficiencies are defined the PMEL Quality Manual.

c. Surveillance Folder Documentation

· Surveillance Documentation

· Performance Assessment Report (PAR)

· Corrective Action Report (CAR)

· PWS and Performance Plan

· Training Certificates

· Phase 1 and Phase 2

· FC/FD Certificate

· QAP Appointment Letter

· Contractor Notification Letter

· Metrics

· Invoice Documentation (WAWF)

· Meeting Minutes

d. Corrective Action: The QAP will document all monthly routine surveillance on a Performance Assessment Report (PAR). The QAP will track all PARs for repeat deficiencies. After repeated deficiencies are noted, the MFT can issue a Corrective Action Report to the ACO for issuance to the contractor. The CAR is a negative contracting action that remains a part of the official contract file and is reported as negative past performance. The contractor shall respond with corrective and preventive action to the ACO.

e. Acceptance of Services: Acceptance of services will be accomplishing using Wide Area Workflow (WAWF).

MFT Signatures

ACO:

QAPC:

QAP Primary

QAP Alternate

Quality Manager

Functional Director

Contractor Attachment 2 Page 1 of 7