AtchL3_Questionnaire.doc

FA8232-11-R-1000, F-16 USAFE Depot Maintenance

Section L Attachment L3

PAST PERFORMANCE QUESTIONNAIRE

This questionnaire is in support of the F-16 USAFE Depot Maintenance Services Program acquisition. Tasks include F-16 aircraft scheduled paint and corrosion control maintenance, drop in maintenance, application of Time Compliance Technical Orders (TCTOs), low-cost modifications, such as the 341 Bulkhead repair or replace, and Contract Field Team (CFT) support, Customers with direct experience with the offeror as a prime or subcontractor on recent and relevant programs with similarity to any of these tasks are requested to complete this questionnaire.

Please complete this questionnaire. Your responses are critical in evaluating the performance of this company and weigh heavily on the award decision of a multi-million dollar contract. Handwritten responses are sufficient. If you need more space than provided, please attach additional pages or write on the back but please provide clear references to the original question/section. Responses will be treated as source selection sensitive information.

Offeror: Complete Section 1, then e-mail questionnaire to the customer points of contact listed on the Past Performance Information Sheet.

Offeror’s Evaluator: Complete Sections 2-5 and e-mail to: lance.hardman@hill.af.mil (PCO).

DO NOT PROVIDE A COPY BACK TO THE OFFEROR.

When filled in, this document is source selection sensitive information IAW FAR 2.101 and 3.104.

SECTION 1: CONTRACT IDENTIFICATION

Contractor

Cage Code of contractor contract was awarded to

Contract number

Contract type

Was this a competitive contract?

Period of performance

Initial contract cost

Current/final contract cost

Reasons for differences between initial contract cost and final contract costs:

Description of service provided

SECTION 2: CUSTOMER OR AGENCY IDENTIFICATION

Customer or agency name

Customer or agency description (if applicable):

Geographic description of services under this contract

Local

Nationwide

Worldwide

Other Command

SECTION 3: EVALUATOR IDENTIFICATION

Evaluator's name

Evaluator's title

Evaluator's phone/fax number

Evaluator’s email address

Number of years evaluator worked on subject contract

SECTION 4: EVALUATION

General Instructions

1. For each section (e.g., Program Management, and Quality), IN THE QUESTIONS TABLES, please answer all “yes/no” questions for each section. Provide additional information that may be useful.

2. For each section (e.g., Program Management, and Quality), in the PERFORMANCE EVALUTION TABLES, please indicate your satisfaction with the contractor’s performance by placing an “X” in the appropriate block using the scale provided to the right of each question. The scale for the tables is defined as follows:

PROGRAM MANAGEMENT PERFORMANCE

The questions shown below should be answered (yes/no) to indicate what type of effort the performance assessments have been applied too, and what strengths or problems were encountered?

Table 1 Program Management Questions

Did this program include the management of aircraft (F-16 or other, if other, specify which system) Depot Workload with similarity to any or all tasks mentioned in the heading for this questionnaire?

Did this program include the deployment of Contractor Field Teams to offsite locations to assist with aircraft repairs?

Did program realize efficiency in schedule or cost savings through actions such as streamlined logistics and planning?

Did the program require the contractor to have an established aircraft flow and time accounting system?

Did the program also include access to a central Data Library and/or use of TCTOs.

Did this program include a requirement for “ramp-up”, transition, or phase-in activities, i.e., was the contractor coming in as a new incumbent and if so, was the ramp-up effective for full assumption of responsibilities?

Did this program include Cost Plus or Cost Reimbursed pricing arrangements in addition to FFP, and if so, were Contractor’s cost controls effective?

Government Contracts Only: Has/was this contract been partially or completely terminated for default or convenience or are there any pending terminations?

Yes___ Default___ Convenience___ Pending Terminations___ No ___

If yes, please explain, e.g., inability to meet cost, performance, or delivery schedules.

Were Cost, Performance or Schedule affected at any time by financial instability on the part of the contractor?

Yes___ Cost___ Performance___ Schedule___

Were Cost, Performance or Schedule affected at any time by labor issues, such as workers’ strike?

Yes___ Cost___ Performance___ Schedule___

Did any issues of performance arise over a host nation military repair operation being co-located at the place of performance?

Did the effort involve any public-private partnerships?

Table 2 Program Management Performance Evaluation

P1. Effectiveness of overall contract management (including ability to effectively lead, manage and control the program)

P2. Contractor was reasonable and cooperative in dealing with your staff (including the ability to successfully resolve disagreements/disputes)

P3. Timeliness/effectiveness of contract problem resolution without extensive customer guidance

P4. Successfully responded to emergency and/or drop-in situations

P5. Quality/effectiveness of sub-contracted efforts

P6. Effectiveness of material management (including security of Government Furnished Property or Material)

P7. Effectiveness of acquisition management

P8. Contractor proposed alternative methods/processes that reduced cost, improved maintainability or other factors that benefited the customer

P9. Contractor implemented responsive/flexible processes to improve quality and timeliness of support.

P10. Contractor ability to effectively manage resources and personnel and level of support was adequate

P11. Ability to hire/apply a qualified workforce to this effort.

P12. Ability to retain a qualified workforce on this effort.

P13. Accuracy in forecasting contract costs

P14. Ability to meet forecasted costs and perform within contract costs

P15. Ability to alert Government of unforeseen costs before they occur

P16. Sufficiency and timeliness of cost reporting

QUALITY PERFORMANCE

The questions shown below should be answered (yes/no) to indicate what type of effort the performance assessments have been applied too, and what strengths or problems were encountered?

Table 3 Quality Questions

Did the program include quality performance in the areas of aircraft paint and strip tasks?

Did the program include quality performance in the areas of minor aircraft structural mods?

Did the program include quality performance in the areas of maintaining overall security of the facility?

Were there any late deliveries on your contract?

Were any deliveries considered insufficient or fail inspection and have to be returned for rework?

Did the contractor provide effective work around solutions for work stoppage?

Table 4 Quality Performance Evaluation

Q1. Quality & repeatability of maintenance tasks.

Q2. Quality of certification and qualification efforts

Q3. Adequacy/effectiveness of quality control program and adherence to contract quality assurance requirements

Q7. Adequacy/effectiveness of environmental safety procedures

SECTION 5: OVERALL PERFORMANCE SUMMARY

1. Describe the contractor’s greatest strong points in the performance of the contract.

2. Describe the contractor’s greatest shortcomings in the performance of the contract.

3. Would you have any reservations about soliciting this contractor in the future or having them perform one of your critical and demanding programs?

Yes ____ No ____ (If yes, provide details/comments)

Evaluator’s Signature

Date

Thank you for your prompt response and assistance!

Please e-mail this completed questionnaire to: lance.hardman@hill.af.mil (PCO).

Questions or Comments can be directed to Lance Hardman at (801) 777-6295 or lance.hardman@hill.af.mil