Atch7_PERFORMANCE_PLAN.pdf

PERFORMANCE PLAN

FOR

F-16 USAFE DEPOT WORKLOAD

OO-ALC/GHBWD

HILL AFB UTAH

8 MARCH 2011

PERFORMANCE BASED WORK STATEMENT

FOR GUIDANCE ONLY

TABLE OF CONTENTS

SECTION 1 – OBJECTIVE

SECTION 2 – RESULTS OF THE MULTI-FUNCTIONAL TEAM (MFT)

SECTION 3 – MFT ROLES AND RESPONSIBILITIES

SECTION 4 – PERFORMANCE ASSESSMENT

SECTION 5 - METHODS OF SURVEILLANCE

SECTION 6 – ASSESSMENT GUIDES ........................................................................................8-18

SECTION 7 – PERFORMANCE MANAGEMENT

SECTION 8 – SIGNATURES

ACRONYMS AND ABBREVIATIONS LIST

1. Objective - This Performance Plan (PP) has been developed to evaluate contractor’s performance while implementing the terms and conditions of the Contract and

Performance-Based Work Statement (PWS). It is designed to provide an effective surveillance method of monitoring contractor performance for each listed objective on the Services Summary (SS) in the contract. The Performance Plan provides a systematic method to evaluate the services and products the contractor is required to furnish. The Performance Plan is based on the premise that the contractor, and not the government, is responsible for management and quality control actions to meet the terms of the contract. The role of the government quality assurance is to ensure contract standards are met.

2. Results of the Multi-functional Team (MFT) – The goals of this team are to manage this contract and to provide an avenue to collectively work together to create a strong working relationship between the using agency, contracting and the contractor and provide the highest level of contract performance and customer service.

3. Multi-functional Team Members and their roles and responsibilities –

3.1 Contracting Officer (CO): Acts as the principle business advisor and principle agent for the government. Is responsible for developing the solicitation, conducting the source selection, and manages the award of the contract. This individual researches contracts in the marketplace to identify general business practices such as commercial terms and conditions, contract type, bid schedule break out and the use of incentives. CO informs the contractor of the duties and limitations of the QAP and periodically assesses the

QAPs performance and advises the FC/FD of any problems. Provides Phase I and II training prior to award of contract.

3.2 Functional Technical Representative (FTR): Serves as the principle technical expert that is the most familiar with the requirement. This person is best able to identify potential technical trade-offs and most capable of determining whether the requirement can be met by a commercial service.

3.3 Quality Assurance Personnel (QAP): Researches common surveillance or quality control methods. Perform surveillance according to this plan and provide documentiation of surveillance observations to the CO. Recommend improvements to this plan and the PWS. Certify acceptance of services and calculate unacceptable service prescribed by the CO.

3.5 Contract Administrator (CA): Provides contract specific training associated with administering the contract after contract award.

4. Performance Assessment. The approach, methods, and tools the Multi-

Functional Team will use to assess the contractor’s performance. Performance assessment is evaluating, assessing, and documenting the contractor’s performance IAW the overall performance plan. The premise behind performance assessment is the contractor, not the government, is responsible for managing and ensuring that the contractor’s performance meets the terms of the contract. It is the government’s responsibility to monitor performance and hold the contractor accountable for performance.

Required Service PWS Para Performance Standard

Master Program Plan and Schedule:

Contractor will provide a single POC for this effort. Contractor shall develop and maintain a Master Program Plan and Schedule. The

Master Program Schedule will include but not limited to major milestones and events. The

Master Program Plan will include but not limited to providing status, controlling program performance, identifying cost and schedule impacts, and defining recovery plans.

1.3.6.1 On-time document delivery 100% of

the time. First document delivery within 60 days following contract award, with government coordination achieved NLT 45 days thereafter. Document will reflect current state of the program.

Thereafter updates to the Master

Program Plan and Schedule will be required monthly.

CDRL on contract

Document Compliance:

Where there is a specific call out of a

Technical Order or other document in this specification, the contractor will ensure aircraft operations, handling, servicing, maintenance, inspection, repair, and documentation actions relating to F-16 C/D aircraft are performed in accordance with the intent of that document or technical order.

Reference to technical data including TOs and other publications and directives include all the applicable supplements, changes and revisions. All publications should be current.

Changes in the scope of work caused by changes or additions to such documents and technical orders made after contract award will be considered for equitable adjustment to the cost and/or schedule of the contract.

1.3.6.2 Actions are performed in

accordance with the intent of that document or technical order 100% of the time.

CDRL on contract

Configuration Management:

Establish and implement control procedures for managing established baselines for structural, mechanical systems and avionics per appropriate drawings and TO 1F-16CG-

4/1F-16CJ-4 series and affected commodity-series Illustrated Parts Breakdown.

1.3.6.3 No more than one configuration

non-conformance noted during aircraft acceptance inspection by the receiving unit.

Security:

Identify security requirements for the safeguarding of all U.S. government property

(unclassified and classified) while in the contractor’s possession.

1.3.6.4 Provide security requirements

within 45 days after contract award, with government approval achieved

NLT 45 days later. No breach of the security requirements is acceptable.

Security vault operational 60 days after contract award.

Quality Assurance:

Develop a quality assurance program and plan identifying compliance criteria against guidelines defined in this specification.

1.4 In compliance with QA approved

plan 100% of the time. No more than two minor and no major discrepancies noted during aircraft acceptance inspection by the receiving unit.

Safety:

Develop a system safety program plan tailored to the requirements of maintenance and strip & paint programs.

1.3.6.5 Provide a program and plan within

45 days after receipt of contract. Per

RFP Appendix C.

Data:

Data deliveries.

1.3.6.7 100% on-time delivery.

CDRL on contract

Pre-Maintenance Instruction:

Contractor will perform all requirements listed in PWS.

1.5 No more than one instance of non-

compliance with PWS per quarter.

Maintenance Instructions:

Contractor shall adhere to the negotiated aircraft delivery schedule.

1.6 100% on-time aircraft deliveries.

Inspection:

Contractor shall visually inspect aircraft work areas for all unsafe, unsatisfactory conditions.

All conditions identified shall be documented and referenced to the ACO.

1.5.2 Inspection will be required 100% of

the time on all aircraft.

Contract Field Teams: 1.6.7 ROM for CFT support provided within 5 working days of receipt of request.

Post-Maintenance Instructions:

Contractor shall accomplish all post structural maintenance requirements listed in the PWS.

1.7 No more than one instance of non-

compliance with PWS per quarter.

Data:

The contractor shall prepare and deliver data to the government in contractor format except where specific forms are required. The contractor shall establish and maintain procedures to ensure accurate identification, preparation, marking, tracking, and delivery of all contract data.

1.9 Actions to be performed in

accordance with the intent of the contract 100%. 100% accuracy of all data.

Forms:

Maintain required forms and records listed in the performance plan.

1.9.3.2 Actions to be performed per

applicable directives 100%. 100% accuracy of all forms.

4.1 Assessment of Non-SDS Items – All other tasks required under the PWS may be inspected on a random basis at a frequency determined by the Functional Commander/Functional

Director (FC/FD), CO, and/or QAP per the Inspection of Services Clause in the contract.

4.2 Remedies for Non-Conformance – If inspections indicate unacceptable performance, the QAP will notify the contractor’s POC of the deficiencies for correction. The contractor shall be given an appropriate time frame (depending on the discrepancy identified) after notification to correct the unacceptable performance. If deficiencies are not corrected within the required time frame, the QAP should notify the CO for action. If the contractor disagrees with the noted discrepancy and an agreement cannot be reached, the CO shall be notified for a final decision

5. Method of Surveillance

ONE-HUNDRED PERCENT INSPECTION

When this type of surveillance is used the QAP must inspect and evaluate the contractor’s performance each time it is performed. The result of the contractor's overall performance is then evaluated to determine acceptability of the lot.

ASSESSMENT GUIDE FOR SS #_1.3.6.1

Master Program Plan and Schedule

1. Method of Surveillance: 100% Inspection

2. Performance Threshold: Contractor will provide a single POC for this effort. Contractor shall develop and maintain a Master Program Plan and Schedule. The Master Program Schedule will include but not limited to major milestones and events. The Master Program Plan will include but not limited to providing status, controlling program performance, identifying cost and schedule impacts, and defining recovery plans.

a. Performance is acceptable when __0__ or less sample items were defective during the month.

(NUMBER OF DEFECTS OR PERCENTAGE)

b. Performance is unacceptable when __1__ or more sample items were defective during the month. (NUMBER OF DEFECTS OR PERCENTAGE)

Inspection Procedures: On-time document delivery 100% of the time. First document delivery within 60 days following contract award, with government coordination achieved NLT 45 days thereafter.

Document will reflect current state of the program. Thereafter updates to the Master Program Plan and

Schedule will be required monthly. CDRL on contract.

ASSESSMENT GUIDE FOR SS #_1.3.6.2

Document Compliance

2. Performance Threshold: Where there is a specific call out of a Technical Order or other document in this specification, the contractor will ensure aircraft operations, handling, servicing, maintenance, inspection, repair, and documentation actions relating to F-16 C/D aircraft are performed in accordance with the intent of that document or technical order. Reference to technical data including TOs and other publications and directives include all the applicable supplements, changes and revisions. All publications should be current. Changes in the scope of work caused by changes or additions to such documents and technical orders made after contract award will be considered for equitable adjustment to the cost and/or schedule of the contract.

(NUMBER OF DEFECTS OR PERCENTAGE)

Inspection Procedures: Actions are performed in accordance with the intent of that document or technical order 100% of the time. CDRL on contract

ASSESSMENT GUIDE FOR SS #_1.3.6.3

Configuration Management

2. Performance Threshold: Establish and implement control procedures for managing established baselines for structural, mechanical systems and avionics per appropriate drawings and TO 1F-

16CG-4/1F-16CJ-4 series and affected commodity-series Illustrated Parts Breakdown.

a. Performance is acceptable when __1__ or less sample items were defective during the month.

b. Performance is unacceptable when __2__ or more sample items were defective during the

Inspection Procedures: No more than one configuration non-conformance noted during aircraft acceptance inspection by the receiving unit.

ASSESSMENT GUIDE FOR SS #_1.3.6.5

Safety

2. Performance Threshold: Identify security requirements for the safeguarding of all U.S.

government property (unclassified and classified) while in the contractor’s possession..

month.

Inspection Procedures: No more than one configuration non-conformance noted during aircraft acceptance inspection by the receiving unit.

ASSESSMENT GUIDE FOR SS #_1.4

QA

2. Performance Threshold: Develop a quality assurance program and plan identifying compliance criteria against guidelines defined in this specification.

a. Performance is acceptable when __4__ or less sample items were defective during the month.

b. Performance is unacceptable when __5__ or more sample items were defective during the month.

Inspection Procedures: In compliance with QA approved plan 100% of the time. No more than two minor and no major discrepancies noted during aircraft acceptance inspection by the receiving unit..

ASSESSMENT GUIDE FOR SS #_1.5_

Pre-Maintenance Instruction

2. Performance Threshold: Contractor will perform all requirements listed in PWS.

a. Performance is acceptable when __1__ or less sample items were defective during the quarter.

b. Performance is unacceptable when __2__ or more sample items were defective during the quarter.

Inspection Procedures: No more than one instance of non-compliance with PWS per quarter.

ASSESSMENT GUIDE FOR SS #_1.6_

Maintenance Instructions

2. Performance Threshold: Contractor shall adhere to the negotiated aircraft delivery schedule.

a. Performance is acceptable when __0__ or less sample items were defective during the quarter.

Inspection Procedures: 100% on time.

ASSESSMENT GUIDE FOR SS #_1.5.2

Inspection

2. Performance Threshold: Contractor shall visually inspect aircraft work areas for all unsafe, unsatisfactory conditions. All conditions identified shall be documented and referenced to the

ACO.

Inspection Procedures: Inspection will be required 100% of the time on all aircraft.

ASSESSMENT GUIDE FOR SS #_1.7

Post-Maintenance Instructions

2. Performance Threshold:: Contractor shall accomplish all post structural maintenance requirements listed in the PWS.

Inspection Procedures: No more than one instance of non-compliance with PWS per quarter.

ASSESSMENT GUIDE FOR SS #_1.9

Data

2. Performance Threshold: The contractor shall prepare and deliver data to the government in contractor format except where specific forms are required. The contractor shall establish and maintain procedures to ensure accurate identification, preparation, marking, tracking, and delivery of all contract data.

Inspection Procedures: Actions to be performed in accordance with the intent of the contract 100%. 100% accuracy of all data.

ASSESSMENT GUIDE FOR SS #_1.9.2.3

Forms

2. Performance Threshold: Maintain required forms and records listed in the performance plan.

Inspection Procedures: Actions to be performed per applicable directives 100%. 100% accuracy of all forms.

7. Performance Management: The approach, methods and tools used to manage the acquisition upon award. Performance management is a cradle-to-grave process beginning with the identification of the requirement and ending when the service is completed, or a follow-on acquisition begins.

7.1 Market Research – Market Research is used as a tool throughout the life of the contract to ensure the requirement remains current with the most efficient and effective assessment methods and techniques of the commercial marketplace.

7.2 Multi-functional Team Meetings – The Multi-functional team will manage the contract throughout the life of the contract. This team will form a partnership between the government and the contractor to ensure the best possible service is provided for the life of the contract. All performance assessment data will be reviewed at these meetings. If performance improvement is necessary a plan of action will be created.

7.3 Contract Performance Assessment Reporting System (CPARS) –

(This is applicable if the requirement is over $1 million aggregate total, if not delete this paragraph).

CPARS will be initiated annually, documenting contractor performance for this specific contract.

More frequent updates may be made as required to document a significant improvement or degradation of the level of contract performance. The Assessing Official Representative will be the QAP; the Assessing Official will be the FC/FD.

7.4 Performance Metrics: The MFT will be holding bi-weekly telecons to discuss aircraft progress on the maintenance lines. The contractor will prepare reports detailing each aircrafts progress on the line. In addition, quarterly PMRs will be held to look at overall program progress.

7.5 Disputes – Every attempt will be made to resolve all disputes arising under this contact/plan using the Alternate Dispute Resolution (ADR) as outlined in FAR 33.214. If no resolution can be made under ADR, the CO will render a Contracting Officer’s final decision.

8. Signatures: Add signature blocks for all Multi-Functional Team Members.

Contracting Officer (CO) _______________________________ Date ____

Quality Assurance Personnel (QAP) _______________________________ Date ____

Functional Technical Representative ________________________________Date ____

Contract Administrator ________________________________Date ____

ACRONYMS AND ABBREVIATIONS LIST

Acronym/Abbreviation Definition

CA Contract Administrator

CO Contracting Officer

FC/FD Functional Commander/Functional Director

FTR Functional Technical Representative

IAW In Accordance With

MFT Multi Functional Team

PBSA Performance Based Service Acquisition

PP Performance Plan

PWS Performance-Based Work Statement

QAP Quality Assurance Personnel

QAPC Quality Assurance Program Coordinator

SS Services Summary