6192_PWS_Lean_MRO_Training_Revision_10222018.pdf

PERFORMANCE-BASED WORK STATEMENT (PWS)

Lean Maintenance, Repair and Overhaul Training (LEAN MRO)

U.S AIR FORCE

Ogden Air Logistics Complex (OO-ALC), Hill Air Force Base (HAFB) UT 84056

9/19/2018

Revised:

10/22/2018

Lean MRO Training i

TABLE OF CONTENTS

SECTION PAGE

1. DESRIPTION OF SERVICE 1

2. BASIC SERVICE 1

3. CONTRACTUAL REQUIREMENTS 2

4. DELIVERABLES 4

APPENDICES

A– ACRONYMS AND ABBREVIATIONS LIST 5

1 DESCRIPTION OF SERVICES

This Performance Work Statement (PWS) defines the non-personal service requirement for a one week (5-day) on-site course for up to 25 individuals for Lean Maintenance, Repair and Overhaul

Training (LEAN MRO). The contractor shall provide all personnel and training materials to

Ogden Air Logistics Complex (OO-ALC), Hill AFB, Utah (HAFB) for maximum of 25 participants. Contractor shall provide LEAN Aerospace and Defense MRO training on Hill AFB

UT. Performance shall be IAW the scope of this PWS and other specifications or provisions of the contract.

2 BASIC SERVICES

This advanced course is in support of the Air Force’s (AF) Art of the Possible (AoP) program.

Course shall target non entry level positions such as; managers, engineers, lean change agents, Theory of Constraints (TOC)and others involved in implementing lean concepts in Maintenance, Repair and Overhaul (MRO) organizations. The course shall address eliminating waste, improving quality, increasing flow, and enhancing responsiveness to customer needs in the MRO environment. The participants will gain insight on how to apply lean principles in the current

MRO world.

The course shall be based on competency theory as well as extensive first-hand experience in successfully applying the theory and concepts presented to real world aerospace and defense

MRO applications:

2.1 The course shall demonstrate how the Theory of Constraints perspective integrates very well with the tools from the Lean Enterprise Model. It shall also demonstrate how to adapt the lean enterprise model to the aerospace and defense MRO environment.

2.2 The course shall cover the standard suite of lean tools: defining customer value, value-stream mapping, the visual factory, “Sort, Set In Order, Shine, Standardize, and

Sustain(5S)”, take time, standard work, pull execution, mistake-proofing, cellular layout, and point-of-use material storage. In addition, the course shall cover the following topics to address the problems existing in the aerospace and defense MRO environment:

a. Managing variation in demand and work scope

b. Managing constraints

c. Identifying and managing critical chain flows

d. Integrating shared resources

2.3 The course shall demonstrate how Lean and Theory of Constraints (TOC) work together to leverage flow in MRO processes. The TOC tools that shall be covered includes:

a. TOC global performance measures (Throughput (T), Inventory

(I) and Operating Expense (OE)

b. Drum-buffer-rope

c. Critical Chain Project Management (CCPM)

2.4 The course shall discuss how organizations can achieve maximum leverage from Six

Sigma in their lean initiatives in the maintenance organizations. The course integrates presentations with extensive participant discussion. The learning environment will facilitate sharing of ideas and provide an opportunity for collaboration with other colleagues in the MRO industry. Hands-on scenario simulations shall be used to illustrate lean principles, specifically in the MRO world.

2.5 The contractor shall review the course annually and provide updates to the course as needed to ensure the most current and relevant information is being taught. The contractor shall update course curriculum based on trends in the industry and customer feedback.

This PWS may be modified after contract award to incorporate changes based on industry and market trends relating to LEAN MRO principles and student feedback.

3 CONTRACTUAL REQUIREMENTS

3.1 Place of performance: Unless otherwise specified in the Task Orders, the primary location will be at the Government’s AFMC-OO-ALC facilities, to be identified at the task order level.

3.2 Normal Hours of Operation: The Contractor shall provide training for 5 consecutive business days, Monday thru Friday, 0700-1530. The Government shall coordinate class times and schedule with the contractor a minimum of 45 days before the class begins.

3.2.1 Recognized Holidays. The Contractor is not required to provide service on the following days: New Year's Day, Martin Luther King Day, Presidents Day, Memorial

Day, Independence Day, Labor Day, Columbus Day, Veterans Days, Thanksgiving Day and Christmas Day.

3.2.2 If the holiday falls on Saturday, it is observed on Friday. If the holiday falls on a

Sunday, it is observed on Monday. In the event that the Contractor is prevented from performance as the result of an Executive Order or an Administrative leave determination that applies to the using activity, such time may not be charged to the contract.

3.3 Facility Accommodations: The Government will provide workspace, working supplies, furniture, and access to business telephones, computer facilities and computer time as required to on-site contractor personnel at no cost to the Contractor. The Government cannot commit to providing internet streaming during the class. The contractor will need to ensure they have a proper way to access the audio visual equipment without the use of a government common access card (CAC). The Government training manager is responsible for scheduling the training rooms through TSS based on availability.

3.3.1 The contractor shall coordinate with the COR to assist the contractor in processing the necessary DOD forms to obtain base access to Government

Facilities. The contractor for this effort will not

3.3.2 The contractor needs to have U.S. citizenship and have a valid driver’s license or passport to have base access.

3.3.3 The contractor shall not divulge any information regarding files, data, processing activities/functions, user ID's, passwords, or other knowledge that may be gained, to anyone who is not authorized to have access to such information. Contractor personnel shall abide by all Government rules, procedures, and standard of conduct.Period of Performance: The period of performance for this contract will be for one (1) basic year and four (4) Option Years. Contractor will be given 45 notice before start of each TO. Starts dates may vary based on availability of facilities and instructor.

3.5 Special Qualifications: The Contractor shall provide instructor credentials and evidence for teaching this course in a defense depot or aerospace environment for a minimum of 5 years. Provide certified experienced TOC instructors that are recognized by the Theory of

Constraints International Certification Organization (TOCICO). Provide instructor’s industry experience in the Aerospace and Defense MRO environment (i.e. Six Sigma

Black Belt training, books or articles written, consulting or working with industry in MRO process improvement programs).

3.7 Quality Assurance: The Government will periodically evaluate the contractor’s performance by appointing a representative(s) to monitor performance to ensure services are received and adequately presented. The Government representative will evaluate the contractor’s performance through intermittent on-site inspections of the contractor's quality control program and receipt of complaints from base personnel. The Government may inspect each task as completed or increase the number of quality control inspections if deemed appropriate because of repeated failures discovered during quality control inspections or because of repeated customer complaints. Likewise, the Government may decrease the number of quality control inspections if merited by performance. The

Government will also investigate complaints received from various customers located on the installation.

3.8 Manpower Reporting:

3.8.1 The contractor shall report ALL Contractor labor hours (including sub-contractor labor hours) required for performance of services provided under this contract via a secure data collection site. The Contractor is required to completely fill in all required data fields at http://www.ecmra.mil.

3.8.2 Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1 October through September.

While inputs may be reported any time during the FY, all data shall be reported no later than 31 October* of each calendar year. Contractors may direct questions to the CMRA help desk.

3.8.3 Uses and Safeguarding of Information: Information from the secure web site is considered to be proprietary in nature when the contract number and Contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the Contractor name and contract number associated with the data. User Manuals: Data for Air Force service requirements must be input at the Air Force CMRA link. However, user manuals for Government personnel and Contractors are available at the Army

CMRA link at http://www.ecmra.mil.

3.9 Compliance with Laws and Regulations: The contractor shall be knowledgeable of and comply with all applicable Interstate, Federal, State, and Local laws, regulations, and requirements regarding environmental protection. In the event environmental laws/regulations change during the term of this contract, the contractor is required to comply as such laws come into effect. If there is an increase or decrease in cost as a result of the change, the contractor shall inform the Contracting Officer pursuant to notice requirements (see FAR 52.243-7, 43.104) and negotiate a modification to the contract.

4 DELIVERABLES

4.1 Sufficient training materials for up to 25 individuals hall be provided by the contractor on the first day of training and will belong to the student upon completion of the course.

APPENDIX A

ACRONYMS & ABBREVIATONS LIST

Acronym/Abbreviation Definition

5S Sort, Set in Order, Shine, Standardize and Sustain

AF Force http://www.ecmra.mil/ http://www.ecmra.mil/

AFB Air Force Base

AFMC Air Force Material Command

AoP Art of the Possible

CCPM Critical Chain Project Management

CFR Code of Federal Regulations

COR Contracting Officer’s Representative

I Inventory

LEAN MRO Lean Maintenance, Repair and Overhaul

MRO Maintenance, Repair and Overhaul

N/A Not Applicable

OE Operating Expense

OO-ALC Ogden Air Logistics Complex

OSHA Occupational Safety and Health Act

PWS Performance-Based Work Statement

SS Services Summary

T Throughput

TOC Theory of Constraints International Certification Organization

TSS Training Scheduling System