PWS__MXSG_12_month_22Nov2017.docx

PERFORMANCE BASED WORK STATEMENT

FOR

Maintenance, Repair, and Overhaul (MRO) Software Sustainment Support for 309 MXSG

22 November 2017

TABLE OF CONTENTS

1. Description of Services

This effort is to provide sustainment support of the Maintenance, Repair, and Overhaul (MRO) system and for th 309th Maintenance Support Group (MXSG).

2. Overview

The objective of the PWS is to sustain the MRO environment in the MXSG organization using the application software Impresa to allow data entered at the workshops to be available to group leadership in a format that allows effective business decision to be made. The contractor shall also provide training and support to Squadron and Group leadership in analytical and comprehensive MRO application processes.

3. Scope

The scope of this PWS covers all the information technology solution services required to carry out the objective. The required disciplines include program management, training, application support, technical editing, data base administration, logistics management, and software access setup. Services required are:

4. Service Requirements

4.1 MRO Application Sustainment Effort

4.1.1 The contractor shall provide expertise for maintenance, sustainment, and day-to-day operation of the MRO system for Maintenance Support Group and the 709 Maintenance Support Squadron level users.

4.1.2 The contractor shall provide on-site support for the sustainment of the MRO application and the associated enhancements.

4.2 Project Management

4.2.1 The contractor shall provide project management for the organizational implementation of MABSM in order to coordinate tasks, priorities, and sequences of events.

4.3 Project Leads

4.3.1 The contractor shall provide first-line Point of Contact for contract support within the MXSG and 709 MXSS leadership . The contractor Project Lead shall manage information flow between the Government and other MRO support contract employees.

4.3.2 309 MXSG and 709 MXSS have specific meetings that require contractor support. These meetings include but are not limited to: staff meetings, production meeting, configuration review boards, metric meetings, product focus team meeting, and other scheduling, planning, and material meetings. The contractor will be expected to attend these meeting weekly.

4.3.3 The Contractor Project Lead shall provide oversight and training to MXSG and 709 MXSS personnel and suggest implementation and sustainment for all MRO application operations. Report and manage compliance issues or concerns to group management, and provide recommendations/resolutions for deficiencies.

4.4 Application and System Training

4.4.1 The contractor shall provide formal and On the Job Training (OJT) for MXSG and 709 MXSS leadership. Formal training shall be conducted in a classroom or similar environment. The contractor shall also conduct one-on-one and group training when requested by Government personnel. Historically the Government has requested formal classroom training once a month.

4.4.2 The contractor shall document each formal training session conducted reporting attendees, time, date, and overview of what was trained, IAW submitted Training Plan and provide the status in the Monthly Status Report. This is a stand-alone section in the Monthly Status Report. All training shall be conducted IAW the approved Training Plan submitted and accepted by the government.(CDRL A001)

5. Services Summary

Contractor shall provide Monthly Status Report.

4.4.2

Delivered on or before the 15th business day of each month with a one day deviation. (CDRL A001)

6. Government Furnished Property and Services The Government will provide workspace, working supplies, furniture, access to business telephones, laptops with internal Wireless Card to contractors the Government deems necessary to have remote access and Virtual Private Network (VPN) access to the base network, desktop computers to facilitate network connectivity for business purposes only, computer facilities and computer time as required. All Government Furnished Equipment (GFE), Government Furnished Software (GFS) and Government Furnished Material (GFM) shall be returned to the Government upon completion of this contract.

7. General Information

7.1 Installation-Specific Safety and Health Standards

7.1.1 VPP

7.1.1.1 Hill AFB, along with AFMC, has adopted the Voluntary Protection Program (VPP) as recognized by Occupation Safety Health Association (OSHA). Consequently, VPP impacts all “applicable contractors” operating on Air Force Installations. It is the contractor’s responsibility to ensure its employees and managers have a comprehensive understanding of VPP as well as full compliance with OSHA requirements. Detailed information on VPP is available on the OSHA website (http://www.osha.gov/dcsp/vpp/index.html). Contractors, whether regularly involved in routine site operations or engaged in temporary projects such as construction or repair, must follow the safety and health rules of the installation or VPP site.

7.1.1.2 VPP requirements apply to contractors whose employees work more than 1,000 hours per quarter. The contractor shall flow down these requirements to all subcontractors who qualify as applicable contractors under this contract.

7.1.1.3 Contractors are required to provide from their OSHA 300 information the Total Case Incident Rate/Days Away Restricted or Transferred (TCIR/DART) rates. Submit to the CO as part of the installation’s annual OSHA VPP self-evaluation report. (CDRL A002)

7.1.2 Safety Program

7.1.2.1 The contractor shall implement a safety program that ensures protection of Government personnel and property. (See Appendix C)

7.1.2.2 In the event of an accident/mishap, the contractor shall take reasonable and prudent action to establish control of the accident/mishap scene, prevent further damage to persons or property, and preserve evidence. A written or email copy of the mishap / incident notification shall be sent within three calendar days to the Government Representative, who will forward it to 309 MXW safety. (CDRL A003)

7.2 Security Requirements

7.2.1 The contractor shall complete a "Request for Identification Credential (AFMC Form 496)" for each employee of the contractor requiring access to Hill AFB. The requests shall be submitted to the contracting office for signature then to Pass and Registration (South or West Gate Visitors Center).

7.2.2 The Contractor shall complete a DD1172-2 to obtain a Base Common Access Card (CAC) card for all of their employees and submit to the appropriate security manager. The contractor shall obtain a Building ID and access card from the appropriate Building Security Manager for all of their employees.

7.2.3 The contractor administrator shall complete an “Unescorted Entry Authorization Certificate” (AF Form 2586) for each employee requiring entry into controlled areas. The request shall be submitted to the contracting office for signature then Pass and Registration (Gates Visitor Center).

7.2.4 The Contractor shall be required to fulfill the necessary facility clearances for all areas within the contract which will include NACI to Secret clearances. A DD254 is applicable and will be completed by the government.

7.2.5 All contractor personnel shall be qualified and maintain certifications as listed throughout this PWS and IAW DoD 8570.1-M Information Assurance Workforce Improvement Program, Chapters 3-4 and Appendix 3 and 4 at time of contract award and throughout the duration of the contract. See Chapter 2, Figure 1 (C2.F1) for the Overview of Work Force Structure by contract start date.

7.2.6 Personnel providing service under the basic contract shall be required to currently have the DoD 8570.1-M certifications, as shown in the following table on the first day of performance on this contract:

7.3 Quality Control

7.3.1 The contractor shall establish a complete Quality Control Plan pre-award to ensure the requirements of this contract are provided as specified; Contractor format is acceptable. The Contracting Officer (CO) will notify the contractor of acceptance or required modifications to the plan before the contract start date. The contractor shall make appropriate modifications (at no additional cost to the Government) and obtain acceptance of the plan by the CO before the start of the first operational performance period. (CDRL A004)

7.4 Quality Assurance

7.4.1 Quality Assurance is the contractor’s responsibility. In order to monitor Quality Assurance, the Government will evaluate the contractor’s performance by appointing a representative to monitor performance and to ensure services are received. The Government representative will evaluate the contractor’s performance through intermittent on-site inspections and receipt of complaints from MXW personnel. The Government may inspect each task as completed or increase the number of quality control inspections if deemed appropriate because of repeated failures discovered during quality control inspections or because of repeated customer complaints. Likewise, the Government may decrease the number of quality control inspections if merited by performance. The Government will also investigate complaints received from various customers located on the installation. The contractor shall be responsible for initially validating customer complaints. However, the CO shall make final determination of the validity of customer complaint(s) in cases of disagreement with customer(s).

7.5 Contracting Officer’s Representative

7.5.1 The Contracting Officer’s Representative (COR) is the authorized Government representative(s) who will perform assessments of the contractor’s performance. Each Group will have their own primary COR with the lead COR being from the Acquisition Management Support Office (AMSO). Subsequent to contract award, the identity of the COR, along with their duties and authority, will be provided in the Quality Assurance Surveillance Plan (QASP)

7.5.2 The COR or alternate(s) will inform the contract manager when discrepancies occur and will request corrective action. The COR or alternate(s) will make a notation of the discrepancy on their assessment checklist with the date and time the discrepancy was noted and will request the FC/FD to initial the entry on the checklist.

7.5.3 Any matter concerning a change to the scope, prices, terms or conditions of this contract shall be referred to the CO and not to the COR’s.

7.5.4 The services to be performed by the contractor during the period of this contract shall at all times and places are subject to review by the CO or authorized representative(s).

7.6 Physical Security

The contractor shall be responsible for safeguarding all GFP provided for contractor use. At the close of each work period, Government facilities, property, and materials shall be secured.

7.6.1 Key Control

7.6.1.1 The contractor shall establish and implement methods of ensuring that all keys/key cards issued to the contractor by the Government are not lost or misplaced and are not used by unauthorized persons. (NOTE: ALL REFERENCES TO KEYS ALSO INCLUDE KEY CARDS. NO KEYS ISSUED TO THE CONTRACTOR BY THE GOVERNMENT SHALL BE DUPLICATED. THE CONTRACTOR SHALL DEVELOP PROCEDURES COVERING KEY CONTROL THAT SHALL BE INCLUDED IN THE QUALITY CONTROL PLAN. SUCH PROCEDURES SHALL INCLUDE TURN-IN OF ANY ISSUED KEYS BY PERSONNEL WHO NO LONGER REQUIRE ACCESS TO LOCKED AREAS).

7.6.1.2 The contractor shall immediately report the occurrences of a lost or duplicate key to the Government Program Manager.

7.6.1.3 In the event keys, other than master keys, are lost or duplicated, the contractor shall, upon written direction of the CO, rekey or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform rekeying. When the replacement of locks or rekeying is performed, the total cost of rekeying or the replacement of the lock or locks shall be borne by the contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the contractor.

7.6.1.4 The contractor shall prohibit the use of keys issued by the Government by any persons other than the contractor’s employees. The contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of persons other than contractor’s employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the CO.

7.6.2 Lock Combinations

7.6.2.1 The contractor shall establish and implement methods of ensuring that any lock combinations are not revealed to unauthorized persons. The contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the contractor’s Quality Control Plan.

7.7 Hours of Operation

7.7.1 Normal Hours of Operation. The contractor shall perform the services required under this contract within the following hours: Monday through Friday 0500–1800 – EXCEPT FEDERAL HOLIDAYS. Contract personnel will work the same hours as government employees in the organization the contractor is assigned to. Work provided outside of normal hours shall be preapproved by the Program Manager.

7.7.2 Emergency Services. On occasion, services may be required to support an activation or exercise of contingency plans outside the normal duty hours described above. The contractor shall be on call 24 hours daily to include Saturdays, Sundays and Holidays to facilitate system availability.

7.7.3 Government Closures. Unless required under the terms of the contract or authorized by the CO, the contractor shall not work at any Government facility, nor should any deliveries under this contract be made to any Government facility, on any of the following holidays:

· New Year’s Day – 1 January

· Martin Luther King, Jr.’s Birthday – 3rd Monday in January

· President’s Day – 3rd Monday in February

· Memorial Day – Last Monday in May

· Independence Day – 4 July

· Labor Day – 1st Monday in September

· Columbus Day – 2nd Monday in October

· Veteran’s Day – 11 November

· Thanksgiving Day – 4th Thursday in November

· Christmas Day – 25 December

· Any other day designated by Federal Statute, Executive Order or Presidential proclamation.

7.7.3.1 When a holiday falls on a Sunday, the following Monday will be observed as a legal holiday. When a holiday falls on Saturday, the preceding Friday is observed as a holiday by U.S. Government agencies.

7.7.3.2 When the Government grants administrative leave to Government employees as a result of inclement weather, potentially hazardous conditions or other special circumstances, contractor personnel working at the specific facility/location granted administrative leave should also be dismissed. The costs associated with the period of any such Agency closure shall not be a direct reimbursable cost under this contract. If authorized in accordance with the contractor’s normal accounting procedures, these costs MAY be reimbursable as an indirect cost using established indirect cost pools.

7.8 Conservation of Utilities

7.8.1 The contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions which prevent the waste of utilities. Government telephones shall be used only for official Government business.

7.9 Government Observations

7.9.1 Government personnel, other than CO’s and quality assurance personnel (COR’s), may from time to time, with CO coordination, observe contractor operations. However, these personnel may not interfere with contractor performance or make any changes to the contract.

7.10 Training

7.10.1 From time to time the Contractor shall be asked to complete training required for base access, network access, safety, etc. Contractors will be advised as to whether or not the training is mandatory or encouraged and shall only be required to participate in mandatory training. As training requirements arise, the contractor shall promptly notify the CO if compliance with the requirement will cause an increase in cost to the Government so that a supplemental agreement may be reached.

7.11 Travel Requirements

7.11.1 The contractor may be required to travel to support the objectives of this PWS. The contractor shall obtain approval from the Government Program Manager fourteen days in advance before traveling unless otherwise directed. As part of the PMR, a trip report is required. Airfare for travel and per diem shall be billed IAW FAR 31.205-46. The contractor is responsible for making all necessary travel arrangements.

7.12 Continuation of Essential DOD Contractor Services During Crisis IAW DoDI 3020.37. IAW AFI 63-124, paragraph 2.7.1, and DODI 3020.37, this requirement is not considered mission essential.

7.13 Phase Out Plan

7.13.1 If there is a change in contractor or if the operation reverts to in-house, the incumbent contractor will provide familiarization, to the Government or the follow-on contractor, whichever the case may be. During the phase-out familiarization period, the incumbent will be fully responsible for all requirements of this contract.

7.13.2 The Government reserves the right to conduct site visits in all contractor operated facilities in conjunction with the solicitation of offers for the follow-on contract. In the event the follow-on contract is awarded to other than the incumbent, the incumbent contractor will cooperate to the extent required to permit an orderly change over to the successful contractor. With regard to the successor contractor’s access to incumbent employees, a recruitment notice may be placed in each facility.

7.14 Publications

7.14.1 Compliance with publications, regulations and operating instructions provided by the Government is required when:

7.14.1.1 They pertain to the procedures for materials expediting herein and where the contractor is authorized by the statement of work to accomplish the work specified in the publication, regulation or operating instructions.

7.14.1.2 The publications prescribe USAF policies, use of materials, procedures and processes applicable to the work requirements.

7.14.1.3 The contractor is required to acquire and work according to the latest version of the publication.

APPENDIX A

ACRONYMS AND ABBREVIATIONS

APPENDIX C

SAFETY, FIRE PROTECTION AND HEALTH

SPECIFICATION

INDUSTRIAL SAFETY REQUIREMENTS

OGDEN AIR LOGISTICS COMPLEX

UNITED STATES AIR FORCE

HILL AIR FORCE BASE, UTAH 84056

(MRO) Software Sustainment Support for 309 MXSG

22 Nov 2017

OO-ALC/SE

Control Number: TH171109

SECTION I - GENERAL REQUIREMENTS

A. Safety Program Requirements.

The contractor will implement a safety program that ensures protection of Government personnel and property. The program will consist of, as a minimum:

1. Mishap reporting, as defined in paragraph B1 below.

2. Routine and recurring surveillance to ensure the safety requirements of this contract are enforced.

3. Identification of segregated work site locations for operations that cannot be co-mingled with general industrial operations and the process for ACO approval of operations and changes at these specific sites.

4. All contractor personnel shall be trained and qualified to perform their duties safely.

5. The contractor shall include a clause in all subcontracts requiring the subcontractors to comply with the safety provisions of this contract, as applicable.

6. Per AFPAM 91-210, para 6.4, due to non-hazardous nature of work, a Safety Plan and corresponding site specific checklist is not required.

B. Mishap Notification

1. The contractor shall notify OO-ALC/SE (801-586-6038) or the Hill AFB Command Post (801-777-3007) after normal duty hours, and the designated Government Representative (GR), i.e., the ACO, PCO, or DCMA COR (Contracting Officer's Representative) within one (1) hour of all mishaps or incidents at or exceeding $2,000 (material + labor) in damage to DOD property entrusted by this contract, even if the government is wholly or partially reimbursed. This notification requirement shall also include physiological mishaps/incidents. A written or email copy of the mishap/incident notification shall be sent within three calendar days to the GR, who will forward it to OO-ALC/SE. For information not available at the time of initial notification, the contractor shall provide the remaining information no later than 20 calendar days after the mishap, unless extended by the ACO.

Mishap notifications shall contain, as a minimum, the following information:

(a) Contract, Contract Number, Name and Title of Person(s) Reporting

(b) Date, Time and exact location of accident/incident

(c) Brief Narrative of accident/incident (Events leading to accident/incident)

(d) Cause of accident/incident, if known

(e) Estimated cost of accident/incident (material and labor to repair/replace)

(f) Nomenclature of equipment and personnel involved in accident/incident

(g) Corrective actions (taken or proposed)

(h) Other pertinent information

2. The contractor shall cooperate with any and all government mishap investigations. Additionally if requested by government personnel or designated government representative (GR), i.e., the ACO, PCO, or DCMA COR (Contract Officers Representative), the contractor shall immediately secure the mishap scene/damaged property and impound pertinent maintenance and training records, until released by safety investigators.

3. The contractor shall provide copies of contractor data related to mishaps, such as contractor analyses, test reports, summaries of investigations, etc. as necessary to support the government investigation.

4. The contractor shall support and comply with the safety investigation and reporting requirements of AFI 91-204, Chapters 1 – 5.

C. General Safety Requirements:

Contractor personnel must receive Explosive Safety Awareness Training if their duties require entry into the Explosive Clear Zone. This training will be provided by the OO-ALC Safety Office. Contact Eric Covington at 586-0168.

A Risk Assessment will be required prior to any work being accomplished, if munitions will remain in the facility.

Compliance with OSHA and other applicable laws and regulations for the protection of contractor employees is exclusively the obligation of the contractor. Note: The government shall assume no liability or responsibility for the contractor's compliance or non-compliance with such requirements. The contractor shall furnish to each of his/her employees a place of employment, which is free from recognized hazards. The contractor shall brief his/her employees on the safety requirements of this contract and on hazards associated with prescribed tasks. The contractor is responsible for compliance with OSHA Public Law and the resultant standards identified within. In addition, the contractor is required to flow down the safety requirements/specification to all subcontractors. This applies to Federal Acquisition Regulation (FAR) 12 commercial acquisitions as well. This contract shall in no way require persons to work in surroundings or under working conditions which are unsafe or dangerous to their health. The contractor must coordinate and perform work so as not to impact the safety of government employees or cause damage to government property. This requires providing personnel with protective equipment and associated safety equipment as may be necessary. The contractor must also protect personnel from hazards generated by the work. If the contractor employs BILINGUAL speaking employees, they must post bilingual signs and have written procedures for specific tasks in applicable languages.

SECTION II – SPECIFIC REQUIREMENTS

PEDESTRIAN CROSSWALKS: All contractor personnel are required to use the closest crosswalk, or traffic controlled intersection when crossing the road. Pedestrians must look both ways to ensure the coast is clear before stepping out into the crosswalk. Pedestrians DO NOT have the right of way unless they are already in the crosswalk. Contractor vehicle operators have the same responsibilities as pedestrians, to share the road and mutually observe and yield to pedestrians.

MOTOR VEHICLES: Contractor shall comply with the standards in: DoD Directive 5525.4, Enforcement of State Traffic Laws on DoD Installations", Nov 2, 1981, Para 3-4; DODI 6055.4, DoD Traffic Safety Program, 20 Jul 99; AFI 91-207, USAF Traffic Safety Program, 22 May 07; and AFI 91-207 AFMC SUP1, The US Air Force Traffic Safety Program, 1 Oct 07. Each applies to all persons at any time on an Air Force Installation and includes all leased, owned, or privatized property including housing areas. In addition: AFI 13-213, Airfield Management, applies to all contractors, sub-contractors, vendors, commercial delivery companies, and all other private business vehicles who operate anywhere on Hill Air Force Base, including the airfield (to include the industrial areas and any buildings or hangars located upon the airfield) in support of their mission.

HOUSEKEEPING: Housekeeping shall be conducted according to the requirements in OSHA Standard 29 CFR 1910.141. CLEAN AS YOU GO will be enforced.

Element/Requirement Referenced Benchmark

Contract Safety AFPAM 91-210 Para. 6

Facility Fire Protection NFPA 13, 70, & 72

NFPA 409/410

AFI 91-203 Chapters 6, 22

Handling, Storage and use of Flammable/ NFPA 30, 33

Hazardous Material Management AFI 32-7086 HAFBSUP 1

Storage and Materials Handling DoDI 4140.62 image1.png