OPS_Draft_TO_PWS_AMXG_12_Apr_2016.docx

PERFORMANCE-BASED WORK STATEMENT (PWS)

FOR

OVERHEAD AND PRODUCTION SUPPORT

AIRCRAFT MAINTENANCE GROUP (AMXG)

TASK ORDER

Ogden Air Logistics Complex

08 April 2016

TABLE OF CONTENTS

APPENDICES

F – AIRCRAFT / EXCHANGEABLE PRODUCTION SUPPORT

TABLES

1.

SCOPE. The purpose of this contract is to provide business/management and production operations and overhead activities to the Aircraft Maintenance Group (AMXG). The contractor shall supply skilled labor in support of business/management and production operations for depot maintenance. This requirement will not include personal services or inherently governmental functions. The objectives and requirements identified within this Task Order (TO) PWS will specifically address applicable requirements, scheduling, task order options, and performance criteria. The contractor shall comply with this TO PWS in its entirety.

1.1. Reports. The contractor shall perform oral and/or written reports on tasks and required activities contained in this PWS. The contractor shall work with supervisory personnel to obtain, discuss, and/or present data pertaining to the assigned tasks.

1.2. Document preparation. The contractor shall prepare reports, spreadsheets, graphs, templates and briefing charts for daily, weekly, monthly, quarterly and annual reports, as needed, using legacy systems and Microsoft Suite products such as Word, Excel and Power Point. The contractor shall meet deadlines for reporting.

1.3. Briefing. The contractor shall verbally present reports, charts, or other analyzed data to management or other management representatives as directed. Briefings shall be concise and accurately summarize pertinent/relevant data.

2. PERFORMANCE REQUIREMENTS

2.1. Program Management & Reporting: The contractor shall provide a management structure that enables contractor personnel to effectively perform the roles and responsibilities associated with the execution of task order requirements. The contractor shall provide a management structure that ensures employees are present and engaged in appropriate tasks as identified in this task order PWS.

2.2. Contractor Personnel: The contractor shall provide all qualified personnel as specified in individual task orders. The contractor shall be responsible for the selection, recruitment, hiring, assignment of duties, and reassignment of duties, transfer, supervision, management, control, and termination of contractor employees in performance of OPS requirements. Contractor personnel are employees of the contractor and under its administrative control and supervision. The contractor and its employees shall not supervise, direct or control the activities of Government personnel or the employees of any other contractor. The contractor shall minimize the impact of turnover for each skill on every task order and shall backfill any vacancy that occurs after task order award within 45 calendar days or as specified in the task order PWS.

2.3. Minimum Team Complement (MTC): The MTC is defined as the required minimum amount of staffing necessary for effective performance on each task order. An MTC is provided in this task order. The Government will solely determine the MTC. The contractor shall ensure the MTC specified in any applicable task order PWS is maintained throughout each task order Period of Performance (POP).

2.3.1. The objectives for this (TO) Task Order MTC is a fully manned workforce on day 1 of task order POP. Additionally, the objective is that there are no repeated discrepancy for the same task order in consecutive months.

2.3.2. IAW Basic PWS

2.3.2.1. N/A

2.3.2.2. For this task order, requiring 25 or more contractor employees, the contractor shall have no less than 90% of the required work force fully prepared to perform the task order by no later than 30 days. The remaining 10% must be fully prepared to perform not to exceed 60 days following task award.

2.3.2.3. N/A

2.3.2.4. The contractor shall ensure all proposed task order positions which become vacated during the period of performance are backfilled within 45 days. The objective for backfilling position is 30 days. The Contractor shall not bill for any unfilled manpower positions.

2.4. Performance Standards: The contractor shall meet or exceed the performance standards in the basic PWS and subsequent TOs.

2.4.1. The contractor shall meet the required deadlines/due dates, and adhere to schedules for provided services as specified in this TO. The contractor shall have no more than one (1) validated customer complaints for timeliness within a quarterly period from the start of the task order POP.

2.4.2. The contractor shall accurately and efficiently provide the required services with minimal errors and IAW applicable guidance/regulations and/or Government Standards of Work. The contractor shall have no more than one (1) validated customer complaints for repeated errors which negatively impact production, required processes, or workload within a quarterly period from the start of the task order period of performance (POP).

Table 2.3 Minimum Team Compliment (MTC)

Note: MTC includes 1,920 hours/year for 1 manpower equivalent Total Task Order MTC: 33

3. DESCRIPTION OF SERVICES. Requirements for this requirement are specifically defined in later paragraphs to include: location, primary work areas, MTC, specialized skills required, and workload requirements. The workforce includes a combination of the skill categories. This TO will consist of complete activity as a definable segment of work (i.e., a single shift, a specific process or area). TO requirements will be defined in subsequent paragraphs contained throughout the PWS for the individual task order requirements. The contractor shall provide a Monthly Status Report to the Contracting Officer’s Representative (COR) by the 5th business day of each month (CDRL A001)

3.1. Management Support. The contractor shall use, create, refine, process and/or provide data to reach goals and objectives on identified projects that integrate organization and enterprise level management objectives. The contractor shall be responsible for using quantitative and qualitative methods within the scope of the respective project and reporting of results. The contractor shall report on the evaluation of the effectiveness and productivity of operations of assigned depot-level requirements.

3.1.1. IAW Basic PWS

3.1.1.1. IAW Basic PWS

3.1.1.2. IAW Basic PWS

3.1.1.3. IAW Basic PWS

3.1.2. Analytical Support Time and Attendance (TAA Clerk). The contractor shall ensure required administrative details associated with the daily operations of Depot Maintenance Accounting and Production System/Time and Attendance (DMAPS/TAA) are conducted in compliance with established policies and procedures. The contractor shall interpret, determine accuracy, recommend revisions to, and assure compliance with higher-level policies, procedures, and directives.

3.1.2.1. The contractor shall perform, organize, manage, and provide assistance to the 309 AMXG supporting approximately 275-300 personnel Depot Maintenance Accounting and Production Time and Attendance System (DMAPS/TAA) and Defense Civilian Pay System (DCPS). The contractor shall prepare special reports, using Microsoft Excel, Word and PowerPoint, and have working knowledge of Microsoft Outlook. The Contractor shall maintain and ensure the accuracy of management records.

3.1.2.2. The contractor shall serve as the DMAPS/TAA coordinator. The contractor shall perform administrative support functions and coordinate with Squadron, Flight and Section managers in the implementation and maintenance of DMAPS/TAA program requirements.

3.1.2.3. The contractor shall prepare and present formal and informal briefings, reports and presentations on program deficiencies, initiatives, procedures, processes, requirements, and/or analysis providing data to government management representatives for decision making processes. The contractor shall serve as the focal point and subject matter expert for all DMAPS/TAA tasks and initiatives.

3.1.2.4. The contractor shall brief reports and ensure presentations are accurate, factual and presented in a professional manner. The Contractor shall ensure presentations, briefings, reports, and data are accurate, correct, and timely.

3.1.2.5. The contractor shall ensure Timekeeper Procedures, Unit Self Inspections on the DMAPS/TAA program are performed in accordance with (IAW) Department of Defense (DoD) 7000-14R, DoD Financial Management Regulation Volume 8, Chapter 2. The Contractor shall ensure subsequent internal and/or higher-level program reviews substantiate that an effective self-inspection was conducted on the DMAPS/TAA program.

3.1.2.6. Examples of the applicable data systems to be utilized include:

· Depot Maintenance Accounting and Production (DMAPS)

· TAA

· Defense Civilian Pay System (DCPS)

· PDMSS/G097

3.1.3. N/A

3.1.4. N/A

3.1.5. N/A

3.1.6. Production Analyst Level II. (SQAR Writer) Contractor shall support the F-22 Weapon System in relation to preparation of data information and transactions relating to the Lockheed owned Supplier Quality Assurance Report (SQAR). Contractor shall research and analyze deficiencies specifically relating to SQAR inputs, status, transactions and completions. Contractor shall be familiar with governing supply regulations, policies and procedures and instructions and possess knowledge of Depot Production operations and processes used to research and analyze SQAR. Contractor shall analyze logistical functions for potential improvement and recommends action to correct deficiencies. Contractor shall possess the ability to communicate with Government personnel and engineers as required in order to accelerate the approval of engineering change requests transactions and resolve discrepancies through research and analysis. Contractor shall possess be knowledge of part numbers, stock numbers, and information relating to item identification. Examples of tasks include:

· Print out completed SQARs, update, document in the SQAR spreadsheet, and deliver to production floor

· Review all photos to ensure they are clear and the proper information is present before submittal to engineering

· Submit/resubmit new SQAR discrepancies to Lockheed engineers with attached photos and descriptions

· Print, scan, and email to Machine Shop SQARs that had corrosion or damage in holes that required reaming and bushings fabricated per engineering disposition

· Updated individual aircraft Engineering Dispositions section on F-22 Status Board and send out weekly SQAR Status spreadsheet

· Review active aircraft to verify corrosion tracking books and the SQAR’s Status Excel spreadsheet

· Send daily OPEN SQARs list to production and scheduler engineering workload priority setting.

3.1.7. Production Analyst Level III (Lead SQAR Writer). The contractor shall perform all of the performance requirements of a SQAR Production Analyst Level II IAW para 3.1.6. for the F-22 Weapon System. The contractor shall perform lead duties for SQAR writers. Examples of duties include:

· Assigned as Lead and perform lead duties for SQAR writers

· Maintain and update Master SQARs Master Spreadsheet

· Provide Group Commander SQAR tracking sheet and SQAR trend analysis

· Submit/Resubmit new SQAR discrepancies to Lockheed engineers with attached photos and descriptions

· Review and approve all photos to ensure they are clear and the proper information is present before submittal to engineering

· Conduct extensive and exhaustive research of data relating to Air Force and Non Air Force change request or potential problems.

3.1.8. Production Analyst Level III. The contractor shall provide analyst support to the F-22 Weapon System and associated components. The Contractor shall identify and analyze issues to resolve conventional problems of efficiency and productivity. The contractor shall identify non-standard or emerging operational requirements, correctly assessing impact on overall support, analyze problems created by the incompatibility of future programs and develop appropriate recommendations.

3.1.8.1. The contractor shall coordinate staff work with affected management organization and serve on Major Command (MAJCOM) level boards/working groups. The Contractor shall coordinate between organizations within Headquarters Air Force Material Command, the OO-ALC and Groups, as well as other organizations.

3.1.8.2. The contractor shall review workload planning documents to assess relevancy, adequacy, sustainability and attainability.

3.1.8.3. The contractor shall participate in discussions, meetings, and serve on panels or committees as required. The Contractor shall meet regularly with agency specialists and representatives to assist in resolving issues, which could directly impact the financial or program parameters of a major agency program.

3.1.8.4. The contractor shall present clear, concise and well-structured oral presentations/briefings that address the designated issues. The Contractor shall consider the composition of the audience, knowledge level and desired outcome when composing the material. Shall ensure that the correct format is used to convey meaning and meet organizational formatting requirements.

3.1.8.5. The contractor shall analyze and make recommendations for the development of financial management, production, supply chain management, quality system enhancements and process improvements such as AS9100, Douglas Process Specification (DPS), National Aerospace Defense Contractors Accreditation (NADCAP) and NADCAP Users Compliance Audit Program (NUCAP) for Government quality certifications.

3.1.8.6. The Contractor shall conduct analysis and prepare reports, spreadsheets, graphs, templates and briefing charts for daily, weekly, monthly, quarterly and annual reports, as needed, using current MRO system, various financial systems and Microsoft Suite products such as Word, Excel and Power Point.

3.1.8.7. The Contractor shall participate in Integrated Product Team (IPT) meetings when required. Other meetings may include: Production Reviews, Depot Repair Enhancement Process (DREP), How Goes It Meetings, Program Management Reviews (PMRs), Way Ahead Meetings, and Working Groups

3.2. Production Support. The contractor shall provide depot maintenance production support to include planning, scheduling, production material technicians, and production support technicians. The contractor shall identify and resolve material, financial, and production issues for the OO-ALC depot maintenance and depot material areas, including those of a classified nature, according to government standards of work and scorecard measurements. Specific workloads and requirements will be identified at the TO level. The contractor shall schedule, attend, and lead meetings to discuss workload requirements as required.

3.2.1. N/A

3.2.2. N/A

3.2.3. Production Material/Support Technician (PMT/PST). The contractor shall accomplish depot supply material functions. The contractor shall coordinate material support functions with appropriate Production support personnel. The contractor shall research, analyze and perform corrective and preventive actions related to parts supportability and availability using government-provided data. The contractor shall research and identify availability of customer component parts and initiate purchase requests required by the production shops IAW AFMCI 21-130, OO-ALC Instruction 23-103, and other applicable government regulations. The contractor, in coordination with Production support personnel, shall authorize, order, receive, issue, and perform customer front-end JON edits on all requirements submitted by supported maintenance shops, and maintain appropriate on-hand stock levels to support production. The contractor shall ensure the JON is properly charged for the material and the material transaction receipts are filed. The contractor shall provide support within the required depot Management Information Systems (MIS) in the following areas:

3.2.3.1. The contractor shall monitor applicable systems to review, analyze, and resolve unplanned material orders and perform other material support operations. Examples of such operations may include:

· Coordinate material requirements with other production support personnel to reduce/turn-in excess serviceable/unserviceable material

· Retrieve and deliver material to appropriate entities

· Perform turn-in transactions for Integrated Prime Vendor (IPV) bench stock

· Perform turn-in operations/documentation for Due In For Maintenance (DIFM) items

· Support Facilitate Other Maintenance (FOM) programs

· Perform Demand History Adjustment (DHA)

3.2.3.2. The contractor shall provide maintenance material operations to include being proficient with and utilizing the Enterprise Environmental Safety and Occupational Health (EESOH) MIS to authorize, order, receive, issue and account for hazardous material (HM). The contractor shall build management reports on HM using applicable systems. The reports shall identify re-order materials, shelf life, inventory, and backorder status. The contractor shall ensure that hazardous material is properly stored IAW applicable guidance. The contractor shall comply with area specific controls and procedures by local environmental management organizations.

3.2.3.2.1. The Contractor shall ensure all HM is ordered, inventoried, labeled, tracked, transported, and issued under procedures established by the Hazardous Material Distribution Support Center (HMDSC). The Contractor shall transport and store HM on base in its original container, with the yellow sticker issued by the HAZMART affixed to the container.

3.2.3.2.2. Basic Hazardous Material Management Process (HMMP) training shall be completed prior to Contractor personnel transporting or using any potentially hazardous materials on the installation.

3.2.3.2.3. The Contractor shall take action to ensure stock is replenished as needed. Closely monitor and evaluate material usage and customer demand patterns. Review and analyze reported usage to accurately determine requirements. Initiate the action required to replenish stock, or distribute material within the supply system to support critical material requirements. Establish and maintain approved detail records / authorizations of spares, floating stock and local manufacture assets. Direct the accomplishment of inventories and accounts for material on loan. Maintain and control courtesy storage of maintenance owned items that are excess to current requirements, but for which a projected future requirement has been established.

3.2.3.2.4. The Contractor shall store HM in the process and manner for which it is intended by the manufacturer and as authorized by the HAZMART. The Contractor shall follow manufacturer’s guidelines and professional recommendations for control of humidity, temperature, cleanliness, and materials handling. This includes the handling, tracking, and storage of hazardous materials, to include flammable and combustible liquids as identified in AFI 32-7086 and NFPA 30. The Contractor shall maintain housekeeping and storage methods and procedures of material and work residue to ensure items do not migrate out of the immediate work area to become potential foreign object damage (FOD) or fire hazard, and shall inventory all HM lockers for expired materials.

3.2.3.2.5. The Contractor shall collect and transfer spent, used, and expired HM to a collection container. The collection container must be labeled with the contents, date, company name, responsible point of contact, and phone number. The Contractor shall discard these HM containers into a designated HM waste site.

3.2.3.2.6. The Contractor shall assist Government personnel in investigations and preparation of survey reports when Government property is lost, damaged, or destroyed. Process inventory adjustments and corrections as needed. Trace acquisition sources and methods to resolve procedural problems associated with timely deliveries and lead times, thereby contributing to economical and timely distribution of items to meet customer needs. Perform review of supply records to resolve discrepancies relating to the movement of serviceable material. Initiate appropriate corrective actions, as required. Provides resolution to non-routine supply shipments to meet emergency operation or new installation requirements and approve issue or loan of needed items. Direct distribution of assets and initiate redistribution of assets to maintain optimum and balanced support.

3.2.3.3. The contractor, in coordination with production support personnel, shall conduct research of technical requirements, catalog databases to locate most cost effective available substitutes and new products. The contractor, in coordination with Production Support personnel shall determine stock levels needed for recurring and specialized items based on usage, inventory, project demands, seasonal demands, changing customer needs, and project depletion.

3.2.3.4. The contractor shall monitor the Material Processing System (MPS) to review, analyze, and resolve unplanned material orders.

3.2.3.5. The contractor shall order, receive, store, issue, and transport of the following: Consolidated Sustainment Activity Group (CSAG) owned material, parts requiring special handling, HM, classified material, serialized and non-serialized items, or Contractor-furnished material. The Contractor shall conduct inventory on stored material, including hazardous items for various CSAG Shops at HAFB.

3.2.3.6. The contractor shall provide maintenance material operations to include being proficient with and utilizing the EESOH MIS to authorize, order, receive, issue and account for HM. The Contractor shall build management reports on HM using IBM Cognos BI and FPM. The reports shall identify re-order materials, shelf life, inventory, and backorder status.

3.2.3.7. The contractor shall conduct research of catalog databases and information to locate most cost effective available substitutes and new products. The contractor shall determine stock levels needed for recurring and specialized items based on usage, inventory, project demands, seasonal demands, changing customer needs and project depletion. The contractor shall NIMMS/ABOM, DO35K and other material ordering systems to order and track common items used on military weapon systems.

3.2.3.8. The contractor shall provide comprehensive and effective material support to designated maintenance shops in the form of item research, order placement and material handling through the Shop Service Center (SSC). The Contractor shall perform customer order, front-end Job Order Number (JON) edits on all requirements submitted by supported maintenance shops, maintains appropriate on-hand stock levels to support production. The Contractor shall take action to ensure SSC stocks are replenished when required, manages SSC/shop stocks including bench stocks and floating stocks/spares.

3.2.3.9. The contractor shall research and analyze BSLs used to support different weapon systems. The contractor shall determine usage factors and the end items for which these parts are used and recommend BSL stock numbers to be added, reduced, or deleted.

3.2.3.10. The contractor shall conduct ‘root cause’ analysis of material cost increases and identify, research and analyze abnormal material, labor or financial cost trends.

3.2.3.11. The contractor shall research and resolve material and financial error reports in accordance with Government Standards of Work (Appendix E). Material errors shall be corrected within three (3) business days, unless they are serialized controlled item related. If serialized controlled items related, material errors shall be corrected immediately. Financial errors shall be corrected within 60 calendar days. The Stock Control and Distribution (SC&D) and Depot Maintenance Accounting and Production System (DMAPS) suite of systems is required and will be used to correct the following error reports. The Contractor shall provide customer support to production shops IAW AFMCI 65-101 for correcting errors on the generated reports. Examples of these include:

· NIMMS/ABOM

230 Reports AWP Exception Report

· DCAST

507 Reports

· DIFMS

7310 – 469 Report 7310 – 472 Report 7310 – 478 Report 7310 – 484 Report

3.2.3.12. The contractor shall deliver/pickup material at depot supply locations or other outlying areas. The contractor shall operate general/special purpose vehicles, and forklifts. Duties for this task order include manual lifting of over 50 pounds.

3.2.3.13. Rag Control – Buildings 204 and 225. The contractor shall control and account for cloth rags in maintenance areas. The contractor shall issue rags on a one-for-one basis, recording the number of rags issued in a written or electronic log. The contractor shall inventory stock levels to ensure accuracy and maintain a sufficient stock level of clean Blue rags. The contractor shall dispose of contaminated Blue rags into red collection containers. The contractor shall perform rag operations IAW AFI21-101 AFMCSUP OO-ALCGM21-01 para 10.2.1.3 through 10.2.1.9.2.3.3 and applicable guidance.

3.2.3.13.1. Building 204 – Hazardous Distribution Support Center (HDSC) Rag/ Personal Protective Clothing (PPC) Control Room. The contractor shall manage the rag and PPC Control Room

3.2.3.13.2. Building 225 – High-Bay receiving area. The Contractor shall perform the following duties:

· Transport/deliver cleaned Blue rags in bundles of 10 and packaged in a re-closable bag to Hangar 1 and Buildings 204, 225, 233 and 590.

· Collect/transport contaminated rags from Buildings 204, 225, 233, 590, and Hangar 1, dispose into container/waste-stream RO1 located in building 225 and Hanger 1.

· Escort delivery drivers to Building 225 High-Bay controlled area, receive and log packages from UPS, FedEx and other delivery companies, and notify recipients of deliveries.

· Communicate/coordinate with 309 AMXG’s Maintenance Control Center (MOC) to arrange for pick-up, delivery, and off/up load of delivery items

· Pickup and deliver items for transfer between (HDSC)

· Pickup and delivery protective clothing (for details refer to protective clothing para 3.2.3.15.

· Update appropriate government data system to request pick-up and delivery of RO1 collection container.

3.2.3.14. Rag Control – For buildings 204, 220, and 225, the contractor shall issue, maintain a positive stock level of clean rags, and collect and remove contaminated rags. In addition to rag control, a contractor’s employee working out of building 225’s highbay (separate from the individual who performing rag control) shall perform the following duties:

· Deliver and maintain a positive stock level of clean rags / collect and remove contaminated rags in building 225, 233, 590, and hangar 1

· Receive, log packages from UPS, FedEx and other delivery companies, and notify recipients of deliveries

· Act as an escort in 225 Highbay controlled area

· Communicate with 309 AMXG’s Maintenance Control Center (MOC) to arrange for pick-up, delivery, and off/up load of delivery

· Pickup and delivery of items for transfer between HDSC sites

· Pickup and delivery protective clothing as described in para 3.2.3.15.

3.2.3.15. Personal Protective Clothing (PPC) – The Contractor shall accept delivery, package, deliver, and maintain stock levels for protective clothing in buildings 204, 220, 225, 233, 237, 275, building 5 bay G, buildings 590, 674, 680, and hangar one (the protective clothing delivery location a building 204, 220, and 225) In addition, the Contractor shall issue protective clothing from building 204, 220, and 225. The Contractor employee that works in 225 highbay will act as pick and delivery for the following building:

· Pick up at building 204 and delivery to hangar 1, 233, and building 5 bay G

· Pick up at building 225 and delivery to buildings 237, 590, 674, and 680

· Pick up at building 220 and delivery to building 275

3.2.4. N/A

3.3. N/A

4. SERVICES SUMMARY

4.1. Additional services summary requirements for required tasks will be identified at the TO level with associated qualitative/quantitative standards. Applicable performance thresholds will be specified at the TO level according to skill set requirements.

Table 4.1 Services Summary

Definitions:

* Deviation - A deviation is defined one instance of not complying with written Air Force, AFMC, or OO-ALC policies/guidance or an instance of submitting applicable deliverables after the identified due date IAW with the applicable CDRL.

** Validated customer complaint – A customer complaint that is reviewed, documented, and confirmed by the COR via a Corrective Action Report (CAR)

5. CONTRACT DATA REQUIREMENTS LIST (CDRL)

5.1. Contract information data shall be delivered, as assigned by the Ordering Activity, electronically in accordance to the corresponding requirement for each Data Item listed in Table 4-1 (below). The contractor shall have no more than one error per quarter for all CDRL submittals. The contractor shall submit CDRLs according to the due date indicated and have no more than one CDRL per quarter submitted after the identified due date. Grammatical errors do not count as an error. Substantive mistakes shall be corrected within two working days and corrective action taken to prevent recurrence of inaccurate late CDRLs.

5.2. All reporting requirements listed below are applicable, unless omitted at the TO level, and shall include current site-specific information.

Table 5.2 CDRL Summary

5.3. Status Report.

5.3.1. The contractor shall provide a monthly status report. The report shall include progress on concerns, issues, roadblocks, etc. Examples include: progress on identified deficiencies, project status, completion dates, manpower issues, as well as contractor accomplishments. (CDRL A001)

5.3.2. The contractor shall include an updated Team Complement (employee listing) with the monthly status report which identifies employees name, job series, employees supervisors name or lead, date of hire, security clearance, and Common Access Card (CAC) to the Contracting Officer Representative (COR) no later than 10 days prior to contract start (during ramp up) and no later than the 5th business day of every month. An updated report shall be submitted within 2 weeks if there is any change to the team compliment. This will ensure the COR and on-site contractor supervisor/lead are aware of all contract employees onsite (CDRL A001).

5.3.3. The contractor shall provide projected workload availability, ensuring coverage in projected areas where there may be a shortfall of coverage. In instances of potential workload shortfalls, the contractor shall address how they shall provide coverage in the affected area(s). The contractor provide 30 day’s written notice to the Government Representative and COR prior to any contractor employees being absent for the purpose of attending contractor-provided training. The monthly status report may be used for this notification. (CDRL A001).

5.3.4. The contractor shall include the Total Case Incident Rate/Days Away, Restricted or Transferred (TCIR/DART) rates in the annual January report. Refer to paragraph 15.1. of this PWS (CDRL A001).

5.4. Annual Manpower Report.

5.4.1. The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract via a secure data collection site. The contractor is required to completely fill in all required data fields at http://www.ecmra.mil.

5.4.1.1. Reporting Period: Contractors are required to input data for the labor executed during the POP for each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be recorded anytime during the FY, all data shall be reported no later than 31 October of each calendar year. Contractors may direct questions to the Contractor Manpower Reporting Application (CMRA) help desk.

5.4.1.2. Uses and Safeguarding Information: Information from the secure web site is considered to be proprietary in nature when the contract number and contractor identity are associated with direct labor hours and direct labor dollars. At no time will any data be released to the public with the contractor name and contract number associated with the data.

5.4.1.3. Website User Manuals: Data for Air Force service requirements must be input at the Air Force CMRA link. However, user manuals for government personnel and contractors are available at the Army CMRA link at http://www.ecmra.mil.

5.4.1.4. The Unit Identification Code (UIC) for this Task Order is FFD5M0.

6. CONTRACTOR PERSONNEL MANAGEMENT

6.1. Human Resource Management Program. The contractor shall have in place a Human Resource Management Program to ensure qualified candidates are identified, screened, placed, monitored, and trained/retained to fulfill service requirements under this contract.

6.1.1. The contractor shall accomplish task order requirements by employing and utilizing qualified personnel with appropriate combinations of experience, knowledge, training, abilities and skills, as well as physical capabilities. Appendix D lists the types of skills and skill level requirements.

6.1.2. The contractor shall maintain clear organizational authority and responsibility to effectively manage and control contractor personnel. This shall be accomplished without requiring Government employees to engage in the contractor’s operational or human resource management processes.

6.1.3. Establish and provide all reasonable means to ensure that performance of this contract in a Government facility is fully complementary with, and does not run counter to, any written local operating procedures or policies that may be provided by the Government. This is consistent with the contractor’s exclusive right and authority to supervise and control its employees.

6.2. Quality System Plan (QSP). The contractor shall provide a QSP as part of the proposal and shall be reviewed at the basic contract level. The plan shall be updated as defined in each task order, or as requested by the Government. The contractor shall make appropriate corrections and modifications to the plan before the start of the first operational performance period. Updates shall be provided whenever there is a change in any of the following Quality System Elements: Management Responsibility Organization; Quality System Initial Quality Planning; Document Control; Process Control; Corrective Action; Handling, Storage, Packaging, and Delivery; Quality Records; Internal Quality Audits; Training; and Quality System Effectiveness. (CDRL A002)

6.2.1. The contractor shall establish and provide a complete contractor’s QSP to ensure the requirements of this contract are provided as specified. The contractor shall ensure quality service is maintained throughout the life of the contract.

6.2.2. The plan shall reflect the contractor’s overall approach, internal management controls, processes, and procedures for reporting to the Government on identified aspects of quality issues. The plan shall identify the means by which the contractor will ensure quality effectiveness and demonstrate comprehensive management and review of data. The plan shall describe what is measured, how often it is tracked and provided, who reviews and assures that appropriate action is initiated when trends are unfavorable, who the Government will contact for contractor quality issues, what method and process is used to track and resolve issues, where reports are sent and maintained, and how often quality issues are reviewed and reported. The plan shall identify how the contractor identifies and resolves deficiencies, identifies potential improvements, and maintains and makes available to the Government, documentation reflecting quality control inspections and any corrective actions taken. The contractor shall provide copies of all discrepancies to the Government PM / COR or assigned GR.

6.2.3. The contractor’s QSP shall meet or exceed the minimum quality management systems elements specified in the American National Standards Institute (ANSI)/American Standards Organization (ASO)/International Standards Organization (ISO) family of standards.

6.3. Transition Plan. The contractor shall provide a Transition Plan as part of the proposal. The plan shall be provided, updated, and reviewed as defined in each task order or as requested by the Government. The contractor shall make appropriate corrections and modifications to the plan and obtain acceptance of the plan by the contracting officer or program manager before the start of the first operational performance period.

6.3.1. The Transition Plan shall address how the contractor shall accomplish Ramp up and Phase out operations. The contractor shall ensure all employees possess required training, qualifications, proficiency, and security clearances and satisfy all other access requirements prior upon the start of task order period of performance following the transition period. If recruiting includes employees not currently employed by the contractor, the plan shall support the intent to hire. The contractor shall not exceed 60 days following task order award to provide a fully trained staff.

6.3.1.1. Ramp Up. The contractor shall be accomplish the following tasks within the initial ramp-up phase of the program:

6.3.1.1.1. IAW Basic PWS

6.3.1.1.2. IAW Basic PWS

6.3.1.1.3. This task order requires 25 or more contractor employees, so the contractor shall have no less than 90% of the required work force fully prepared to perform the task order by no later than 30 days. The remaining 10% must be fully prepared to perform not to exceed 60 days following task award.

6.3.1.1.4. IAW Basic PWS

6.3.1.1.5. The incoming contractor shall receive familiarization from the incumbent contractor if there is a change in contractor or the Government, if there is no incumbent.

6.3.1.2. Phase out. If there is a change in Contractor support or if the Contractor functional support is reverted to in-house support on task orders, the incumbent Contractor shall provide a summary status briefing to familiarize the incoming Contractor or Government personnel. During the phase-out transition period, the incumbent shall be fully responsible for the operation of training or mentoring of all Contractor or Government personnel

6.3.1.2.1. The contractor shall cooperate and provide an orderly change over to the new contractor.

6.3.1.2.2. A recruitment notice may be placed in each facility by a new contractor for incumbent employees.

6.3.1.2.3. The incumbent contractor shall update all employee records in JPAS ensuring record ownership release for those separating employees.

6.4. Incident/Mishap Events. The contractor shall create an Incident/Mishap report in the event of any of the following: (CDRL A003)

6.4.1. A condition or material fault that is a hazard to personnel, equipment and missions.

6.4.2. Conditions which prevent proper operation of the equipment.

6.4.3. When equipment does not perform to published, operational or maintenance standards.

6.4.4. When a contract employee causes damage to equipment.

6.4.5. When a contract employee is involved in an accident or injury.

6.4.6. When a contract employee loses a CAC or Restricted/Controlled Area Badge Line badge.

7. GOVERNMENT FURNISHED PROPERTY (GFP)

7.1. GFP will be defined at the task order level.

7.1.1. The contractor shall conduct an inventory of all GFP on a yearly basis and/or at the completion of each task order IAW FAR 52.245-1. The contractor may have access to government-furnished laptop computer, technical data, equipment, workspace, vehicles, and supplies as necessary to fulfill task orders issued under this contract. (CDRL A004)

7.1.2. Foreign Object Debris and Tool Control – The contractor shall comply with government tool and FOD control and accountability procedures:

7.1.2.1. The contractor shall immediately report any lost tools, equipment, and FOD, and comply with lost tool procedures outlined within Chapter 10 of: AFI 21-102, AFI 21-102 AFMC SUP, and AFSCMAN 21-102. The contractor shall notify the COR and GR of the lost tool and provide the complex tool manager a copy of AFMC Form 310 Lost/Found Item Report.

7.1.2.2. The contractor shall immediately report any lost tools, equipment, and FOD, and comply with lost tool procedures outlined within Chapter 10 of: AFI 21-102, AFI 21-102 AFMC SUP, and AFSCMAN 21-102. The contractor shall notify the COR and GR of the lost tool and provide the complex tool manager a copy of AFMC Form 310 Lost/Found Item Report.

7.1.2.3. The contractor shall ensure contract employees are trained on tool and FOD control and accountability procedures and provide a roster to the COR upon request.

8. GOVERNMENT SHARED PROPERTY (GSP) AND FACILITIES

8.1. Government equipment custodians will issue hand receipts for equipment, computers, and printers as necessary. The contractor will be provided access to facilities, equipment, and property as required for the specific task order. Any property or equipment provided to the contractor in the individual task order shall be returned to the using organization upon completion of the task order. The contractor shall provide protection to government property to prevent damage during the period of time the property is under the control or in possession of the contractor.

8.2. The contractor shall be responsible for safeguarding and shall account for all government property provided for contractor use. At the close of each work period, government facilities, property, and materials shall be secured.

9. INSPECTION OF SERVICES: The Government will periodically evaluate the contractor’s performance through inspections IAW with FAR 52.246-4 Inspection of Services.

10. BASE ACCESS / NETWORK ACCESS / SECURITY: The contractor shall comply with DOD, Air Force, AMARG Davis-Monthan, and other AFB location specific security requirements that pertain to this contract. The contractor must meet the same security requirements as Government employees for access to the Government installation’s network, Automated Information Systems (AIS), and controlled access areas.

10.1. The contractor shall ensure all employees possess the required security clearance and base access requirements upon the start of task order period of performance. This includes a favorable Local File Check, favorable fingerprint, and submitted NACI or interim/current Secret clearance when applicable prior to attending Contractor New Hire Training. Positions will not be considered filled until Contractor employee starts Contractor New Hire Training. The Contractor understands that any Contractor employee may be immediately removed from, or denied access to any Government property, facility, or installation at the sole discretion of the Government. The Contractor shall not bill for any unfilled manpower positions.

10.2. When identified at the TO level, contractor personnel shall possess and maintain a Secret clearance with the required investigations completed, to include a National Agency Check with Local Agency Checks and Credit Check (NACLC) and local agency checks IAW AFI 31-501, Personnel Security Management Program, Air Force Systems Security Instruction (AFSSI) 8522, Access to Information.

10.3. Contractor employees shall complete Network User Licensing Computer Based Training (CBT) per AFI 33-115 Volume 2, paragraph 5.4.

10.4. Contractor employees requiring a Government provided e-mail account shall annually complete the Information Assurance Awareness Training (IAAP). Interim access may be granted by Designated Approving Authorities only after submission of the NACI, and having a Local File Check completed by the 75th Security Forces Squadron.

10.5. Contractors who no longer need network or AIS access shall report within 3 business days to the appropriate security manager and the Functional System Administrator.

10.6. The contractor shall obtain and maintain the clearances and licenses as required per DD Form 254. For a CAC to be issued to the contractor, then an AFMC Form 496 will be submitted to the Security Forces, Pass and Registration Office. The contractor shall be required to complete and submit a 309 MXW CAC application form for each of the firm's employees who must have access to the installation.

10.7. When contractor employees are outside of the secure work area within HAFB, they shall wear visible government-provided identification either as a part of, or attached to, their outer clothing. The identification shall clearly identify the individual as being a contractor employee.

10.8. The contractor shall be required to complete and submit AF Form 2586 for each employee who must have access to a controlled area at the installation. The Security Forces Pass and Registration Office, upon issuance of the AF Form 1199, will return the completed AF Form 2586 to the individual receiving the badge. The AF Form 2586 shall be returned to the appropriate security manager for accountability. This process may differ for different locations and will be specified at the TO level.

10.9. During performance of the contract and at the termination or completion of the contract, the contractor shall be responsible for obtaining required identification for newly assigned personnel, and for prompt return of credentials to the Security Forces Pass and Registration Office, for any employee who no longer requires access to the work site. Lost badges shall be reported to the Maintenance Group Security Officer within one working day of loss.

10.10. Should a security violation occur, the contractor shall immediately report to the Security Manager all available facts relating to each instance and take such precautions as the Security Manager may reasonably require for security purposes. The contractor shall take reasonable and prudent action to establish control of the scene, prevent further violation, and to preserve evidence until released by proper authority. Cooperate fully and assist Government personnel as the Government conducts an investigation of the violation. Participation shall last until the investigation is completed.

10.11. Contractor employees who have access to Government installations and facilities or critical information shall be trained on Operations Security (OPSEC) within ninety (90) days after initial assignment of the contract IAW AFI 10-701, para…