PWS_PCCIE_16_Aug_2018_Amend_1.docx

PERFORMANCE WORK STATEMENT

FOR

EMERGENCY MAINTENANCE/PREVENTATIVE MAINTENANCE

FOR

POWER CONDITIONING AND CONTINUATION INTERFACING EQUIPMENT

Prepared By:

Hill Air Force Base Space & C3I Division (HBZ) Battle Management Branch (HBZB) Power Conditioning and Continuation Interfacing Equipment Section (HBZBD -PCCIE Section)

Preparer:

AFLCMC/HBZBD – PCCIE Section

As of 16 August 2018 i

Page | 18

Table of Contents

Section: Page

Part 1: General Information

Part 2: Government Furnished Property, Equipment, and Services

Part 3: Contractor Furnished Items and Services

Part 4: Specific Tasks

Part 5: Applicable Publications

5.1 Compliance Publications………………………………………………………………………. 23

Part 6: Definitions & Acronyms

6. Definitions and Acronyms……………………………………..……………………….………... 24

Supplemental Information # 1: Military Transport ……………………………………………. 28

Supplemental Information # 2: Status of Force Agreement (SOFA) Clause…………………... 29

Supplemental Information # 3:

Synchronized Pre-deployment and Operational Tracker (SPOT)……………………………

Part 1 General Information

1. GENERAL INFORMATION:

1.1 General: This is a services contract to provide Emergency Maintenance/ Preventative Maintenance (EM/PM), and unscheduled maintenance/repairs on various configurations, technologies and manufacturers of Power Conditioning and Continuation Interfacing Equipment (PCCIE), ancillary equipment and associated “UPS system” equipment for the United States Air Force (USAF) and Government agencies worldwide. Maintenance of these systems is critical to ensure that the systems will function as designed for operations and mission success. Repairs, including emergency repairs, are required to keep these systems in fully functional condition. All Performance Work Statement (PWS) and contractual discrepancies shall be identified, clarified and negotiated with the Procurement Contracting Officer (PCO). The PCO is the only individual who can legally bind the Government.

1.2 Description of Services: The contractor shall provide all personnel, labor, equipment, supplies, transportation, tools, materials, technical data/manuals, expertise, supervision, and services necessary to perform maintenance as defined in this PWS except for those items provided by base support. The contractor shall employ a worldwide service organization, trained and experienced in providing maintenance services such as but not limited to diagnosis and repair on all covered equipment. The contractor is ultimately responsible for problem resolution during maintenance activities, i.e., the contractor shall be responsible for all aspects of maintenance activities to include associated hardware and software to a fully operational status, troubleshooting, and resolution diagnosis. The contractor shall ensure internal coordination and correction of problem resolution with the on-site Government Point-Of-Contact (POC) and PCCIE Office Program Manager, prior to work performance.

1.3 Background: The Government owns/maintains various brands, configurations and sizes of Uninterruptable Power Supply (UPS) systems (including tie/paralleling gear and batteries) and DC Power Plants (Rectifiers including batteries). UPS and DC Power Plant equipment to include: APC, MGE, Eaton/Powerware, Vertiv/Liebert, Benning, Delta, Pacific Power, Pillar Power Systems, Mitsubishi, Toshiba, Fuji, and others. The USAF owns/maintains various brands, configurations and sizes of ancillary equipment and switchgear to include Active Power, Cellwatch, Alber, Square D, Cutler Hammer, Sensaphone, Hydrogen Detection, Eaton/Powerware, Vertiv/Liebert, Siemens, General Electric (GE) and others. The UPS systems support and protect sensitive electronic equipment systems by conditioning the power and providing continuation of power. The UPS systems may be single or three phase, in single or multi-module UPS systems configurations. The UPS systems may also include support for any future fielded technologies. The UPS sites are located within the United States and Overseas locations, industrialized, non-industrialized and remote areas.

1.4 Objectives:

· Provide timely and efficient EM/PM services for the USAF and other Government Agencies

· Provide efficient communication channels for data, enabling customers to make informed decisions regarding repair or replacement of current UPS system and ancillary equipment

· Provide superior customer service and to ensure the highest level of mission reliability

· Support continuous availability of UPS systems supporting the critical loads

· Maintain UPS systems at full operating capability to meet mission power reliability requirement

1.5 Scope: The contractor shall furnish all labor, tools, equipment, technical data/manuals, materials, supplies, parts, Original Equipment Manufacturer (OEM) service bulletins, and services necessary to perform EM/PM on multiple types of UPS systems In Accordance With (IAW) OEM standards (commercial standards if third party is performing service/repair), including software/firmware upgrades. This support includes but is not limited to: rotary and static UPS systems, frequency converters, flywheels, batteries, UPS shelters, and ancillary equipment such as Remote Monitoring Panels (RMP), Battery Monitoring Systems (BMS), Emergency Power Off (EPO) switch, Battery Disconnect, Bypass Control Cabinet (BCC), Mainwtenance Bypass Panel (MBP), System Bypass Module (SBM), System Metering and Control Cabinet (SMCC), UPS breaker maintenance (UPS input switchboard, UPS input breaker, module output breaker, load bank breaker, etc.), Power Distribution Units (PDU), paralleling gear, Integrated System Bypass Module (ISBM), and any component that compromises the “UPS System”, for the USAF and Government Agencies worldwide. This support shall also include EM/PM for any future fielded technologies designed to replace batteries, energy storage or UPS systems.

Specific components meeting the functionality of these general equipment types may have different manufacturer names; these equipment types are included in the scope of all services to be provided.

1.6 Basic Requirements:

· UPS Emergency Maintenance (EM) and Preventative Maintenance (PM) shall be performed by the specified personnel per the discretion of the PCCIE Program Office. As selected,

· Eaton trained, certified, and authorized technicians shall perform EM/PM on Eaton UPS equipment.

· Liebert/Vertiv trained, certified, and authorized technicians shall perform EM/PM on Liebert/Vertiv UPS equipment.

· MGE/APC trained, certified, and authorized technicians shall perform EM/PM on MGE/APC UPS equipment.

· Eaton, Liebert/Vertiv, MGE/APC and others may be serviced by third party (as selected by customer).

· EOSL UPS equipment may be serviced by the OEM or third party (as selected by customer).

· All other UPS brands shall be serviced by qualified technicians (third party).

· All DC Power Plants (Rectifiers) shall be serviced by qualified technicians.

· Ancillary equipment shall be serviced by qualified technicians.

· Battery testing, maintenance and replacement shall be performed by qualified technicians.

· The contractor shall achieve a complete, effective, structured preventative maintenance program for UPS, ancillary equipment and battery systems to:

· Maximize equipment service life;

· Rapidly return to service UPS systems and components that, despite proper maintenance, and experience failure conditions.

· The contractor shall maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS.

· The contractor shall comply with all country, federal, installation, state, local, industry, and national codes

· Certain locations require U.S. Citizen’s to service and maintain UPS System equipment.

All Intelligence Surveillance Reconnaissance (ISR) missions shall be serviced by U.S. Citizens and require constant U.S. Control for parts utilized.

1.7 Associate Contractor Agreements and/or Support Agreement: Contractor shall provide an “Associate Contractor Agreements and or Support Agreement” from the UPS maintenance organizations of Eaton, Vertiv and Schneider Electric subcontractors to verify their understanding and to comply with the items stated in this PWS. The “Associate Contractor Agreements and or Support Agreement” shall be signed by an executive of the respected organization with the authority to commit on their behalf. The “Associate Contractor Agreements and/or Support Agreement” shall be provided with initial proposals and be valid for the duration of this contract. (CDRL A001)

1.8 Small Business Subcontracting Plan: If the awardee is a large business, the contractor shall submit a small business subcontracting plan IAW FAR 52.219-9.

1.9 Labor Reporting: In compliance with Section 8108 of Public Law 112-10 of the Department of Defense and Full Year Continuing Appropriations act of 2011, the contractor shall report contractor labor hours (including subcontractor labor hours) as required for performance of services provided under this contract for the EM/PM via a secure data collection site. The contractor is required to fill in all required data fields at http://www.ecmra.mil.

1.9.1 Reporting Inputs: Reporting inputs will be for the labor executed during the period of performance for each Government Fiscal Year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October of each calendar year. Contractors may direct questions to the Contract Manpower Reporting Application (CMRA) help desk.

1.9.2 Uses and Safeguarding of Information: Information from the secure web site is considered to be proprietary in nature when the contract number and contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the contractor name and contract number associated with the data.

1.9.3 User Manuals: Data for Air Force service requirements must be input at the DOD CMRA link, http://www.ecmra.mil, along with user manuals for government personnel and contractors.

1.10 Additional General Information:

1.10.1 Quality Control (QC): The contractor shall develop a Quality Control Program (QCP) to ensure services are performed IAW this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP must comply with the PWS requirements. The QCP shall be delivered post contract award by the successful offeror (CDRL A002). Any changes to the QCP shall be submitted to the Procurement Contracting Officer (PCO) within five business days when changes are made after the initial proposal. After acceptance of the QC plan, the contractor shall receive the PCO’s acceptance in writing of any proposed change to his QC system. Once the QCP is accepted, the QCP shall be implemented Not Later Than (NLT) 30 calendar days after acceptance.

1.10.2 Quality Assurance: The Government shall evaluate the contractor’s performance IAW the Quality Assurance Surveillance Plan (QASP). The plan defines how the performance standards shall be applied, the frequency of surveillance, and the minimum acceptable defect rate(s). The contractor shall develop and maintain a Quality Plan, IAW Contractor Quality Control, (CDRL A003), to ensure services are performed IAW commonly accepted OEM practices, Commercial Standards if Third Party is selected, and PWS requirements. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of incomplete maintenance services and provide within 30 calendar days after the contract is awarded. As a minimum, the contractor shall develop a QC plan that addresses the areas identified in the PWS. The PCCIE Program Manager shall be the Government liaison in the event of customer complaints.

1.10.3 Recognized Holidays: The contractor may be required to perform service on holidays including but not limited to:

Holidays specific to host country

1.10.4 Hours of Operation: The contractor shall be responsible for conducting business except when the Government facility is closed due to local or national emergencies, acts of Nature, acts of War, administrative closings, or similar Government directed facility closings. The contractor shall not be reimbursed when the Government facility is closed for the above reasons and shall not file a request for equitable adjustment.

1.10.5 Contractor Employee: When hiring personnel, the Contractor shall keep in mind that stability and continuity of the workforce are essential. The contractor shall not employ persons for work on this contract if such employee is identified to the contractor by the PCO as a potential threat to the health, safety, security, and/or general well-being to the operational mission of the installation and its population. Contractor personnel shall meet site access requirements which may require, in some instances, US Citizenship and elevated clearance. Contractor personnel may be required to undergo a background investigation to perform their duties. Contractor personnel shall comply with all regulations for overseas travel.

1.10.6 Place of Performance: The work pursuant of any contract associated with this PWS shall be performed at various industrialized, non-industrialized, and remote locations worldwide.

1.10.7 Status of Forces Agreements: Coverage by and compliance with a Status of Forces Agreement (SOFA) (See Supplemental Information #2) may be necessary during performance of this task. The Contractor shall conform to requirements of SOFA in the host country. If a SOFA becomes applicable, the contractor shall be responsible for providing the necessary documentation for the application for coverage of the SOFA and for acting in accordance with the terms of the SOFA if coverage is granted.

1.10.8 Synchronized Pre-deployment and Operational Tracker (SPOT): (See Supplemental Information #3) Contractor shall submit personnel and accountability information into SPOT for any operational contract support operations in U.S. contingency efforts worldwide.

SPOT submittal may be input at http://www.acq.osd.mil/log/PS/spot.html

1.10.9 Foreign Clearance Guide (FCG), Travel Tracker (TT) and the Aircraft and Personnel Automated Clearance System (APACS): Contractor personnel shall comply with all regulations for travel including compliance with the Department of Defense (DOD) Foreign Clearance Guide (FCG) for travel. The FCG may be accessed at: https://www.fcg.pentagon.mil/. Contractor shall be responsible for submitting all required entries in the various systems including but not limited to, the Travel Tracker (https://iatp.pacom.mil) and the Aircraft and Personnel Automated Clearance System (APACS) (https://apacs.dtic.mil) when/where applicable.

1.11 Health and Safety; Security and Property Damage:

1.11.1 Worker’s Health and Safety: The contractor shall comply with all applicable Country, Federal, State, Territorial, and local requirements regarding workers’ health and safety. The contractor is solely responsible for determining the legal requirements and compliance that apply to their activities. These include but are not limited to all Occupational Safety and Health Administration (OSHA) safety rules and regulations, arc flash training, personal protection training and equipment to protect themselves and others from unsafe work conditions. The contractor shall report any accidents or OSHA violations immediately to the appropriate authorities and within one (1) business day to the PCO and comply with (CDRL A004).

1.11.2 Security Requirements: The contractor personnel shall meet site access requirements which may require, in some instances, US Citizenship and elevated clearance. This may include but not limited to vehicle and equipment access requests, Visit Access Request (VAR) submittals, and electronic media device submittals to include mobile telephone, camera devices, etc. The contractor shall also comply with all Foreign Disclosure Office (FDO) requirements. Contractors’ identification shall be in compliance with the REAL ID act. Personnel in possession of state issued identification, which is not in compliance with this act, may not be granted access to facilities. Contractor shall contact the base they desire entry for specific requirements, should contractor personnel not possess REAL ID act compliant identification. Please visit https://www.dhs.gov/real-id-public-faqs for additional information.

1.11.3 Cyber Security and Information Assurance (IA): The contractor shall ensure all facilities, computer and data systems to include UPS technician diagnostic equipment, used to store and process data will implement and maintain administrative, physical, technical, and procedural safeguards and industry best practices at a level sufficient to secure total Data Loss Prevention (DLP) such as cyber security, unauthorized access, destruction, use, modification, disclosure and overall vulnerability.

Contractor shall leverage industry expertise, state of the art technology, tactics, techniques and industry best practices regarding risk management frameworks. Contractor shall develop, validate and implement cybersecurity mitigation strategies and security controls. Contractor shall implement industry-standard and up-to-date security tools, technologies and procedures including, but not limited to:

· Anti-virus and anti-malware protections

· Intrusion detection

· User accounts (local, system, service, active directory)

· Encryption at a level equivalent or stronger than 128-bit level at rest and in motion.

· Physical accountability safeguards

1.11.3.1 USAF Cyber Security policy may dictate that laptop computers brought on site and intended to be plug-in to the UPS may be scanned by Base/Site security personnel for Cyber security purposes.

1.11.3.2 When required by Base Cyber Security policy, the Contractor shall vet all software and software applications through the Base/Site security office for each location where the software is used, as applicable.

1.11.3.3 The government may purchase/lease contractor laptops and security containment for the sole purpose of UPS System maintenance and repair at certain facilities, in an attempt to reduce the risk of a cybersecurity breach and facilitate timely execution of contract requirements. Terms shall be negotiated with the contractor and the PCO.

1.11.4 Physical Security: The contractor shall be responsible for safeguarding all Government equipment, information and property provided for contractor use. The contractor shall provide protection to Government property to prevent damage during the period of time the property is under the control or possession of the contractor.

1.11.5 Government Property Damage: The contractor shall record and report, within one (1) business day, to the PCCIE Program Manager, PCO and designated Government site POC, all available facts relating to each instance of accidental damage to Government property or injury to either contractor or Government personnel (CDRL A013). The contractor shall not perform any work on the damaged equipment/property until released by an authorized Government representative. If the Government elects to conduct an investigation of the accident, the contractor shall cooperate fully and assist the Government personnel until the investigation is completed.

1.12 Qualifications and Post Award Information:

1.12.1 Special Qualifications: Technicians shall be fully trained, educated, and qualified at servicing power conditioning systems, related ancillary equipment and batteries. Technicians shall have the capability to perform necessary maintenance actions to include but not limited to testing, hardware replacement, software upgrades, firmware upgrades and software configuration to ensure UPS systems are operating properly. UPS systems may include but are not limited to the following manufacturers: APC, Best, Ferrups, Eaton/Powerware, GE, MGE, Mitsubishi, Pacific Power, Toshiba, Vertiv/Liebert, etc. All technicians shall adhere to the following guidelines including, but not limited to all OSHA, Institute of Electrical and Electronics Engineers (IEEE), American National Standards Institute (ANSI), National Electric Code (NEC), Original Equipment Manufacturer (OEM) commercial practices and other tools necessary to perform safe EM/PM service to UPS, batteries, and ancillary equipment.

1.12.2 Post Award Conference/Periodic Progress Meetings: The Contractor shall attend any post award conference convened by the contracting activity or contract administration office. The PCO, Contracting Officers’ Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the PCO shall apprise the contractor of how the Government views the contractor's performance and the contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve issues.

1.12.3 Contracting Officer Representative (COR): The COR shall be identified in a separate letter. The COR monitors aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: ensure the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor Contractor's performance and notify both the PCO and Contractor of any deficiencies; and coordinate availability of Government furnished property. A letter of designation issued to the COR, a copy of which shall be sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the task order/contract.

1.12.4 Program Manager and Contract Manager and Key Personnel and Administrative Duty Hours: The contractor shall designate a prime and alternate Program Manager. The Program Manager shall be responsible for the daily operations of the contract. The Program Manager or alternate shall be available during administrative duty hours identified as between 7:00 a.m. to 3:30 p.m. Mountain Time (MT), Monday thru Friday except Federal holidays or when the Government facility is closed for administrative reasons. The contractor shall provide a Contract Manager. The Contract Manager shall have full authority to act for the contractor on all contract matters. The contractor shall provide the names of key personnel identified above and involved with the operations of this contract. Notifications shall be provided in writing to the Government NLT 15 calendar days after contract award and within 10 calendar days after any changes or replacements. (CDRL A005).

1.12.5 Identification of Contractor Employees: All contract personnel attending meetings, and working in environments, where contractor status is not obvious to third parties are required to identify themselves as such, to avoid the impression they are Government officials. Contract personnel must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. Contractor personnel may be required to obtain and wear identification badges, or other identifying attire, in the performance of this service.

1.13 Contractor and Freight Travel/Transportation:

1.13.1 Travel Regulations: Contractor personnel shall comply with all regulations for travel including, but not limited to, compliance with the Department of Defense (DOD) Foreign Clearance Guide (FCG) for travel overseas. The FCG may be accessed at: https://www.fcg.pentagon.mil/. Contractor shall be responsible for submitting all required entries in the various systems including but not limited to, the Travel Tracker (https://iatp.pacom.mil) and the Aircraft and Personnel Automated Clearance System (APACS) (https://apacs.dtic.mil). Instructions can be found within the FCG website.

1.13.2 Travel: Overseas and identified OCONUS location travel costs shall be IAW the Federal Acquisition Regulation (FAR) 31.205-46. The contractor shall minimize Government expense by consolidating Preventative Maintenance services at sites located in the same geographic area, whenever possible. Contractor shall provide a deliverable stating travel costs incurred for each travel effort overseas and identified OCONUS locations. This deliverable shall report all travel hours and expenses incurred to include, at minimum, airfare, rental cars, any additional transportation costs, taxes, fees, and lodging incurred (while traveling). (CDRL A006)

1.13.3 Parts, Material, and Supplies Delivery: Parts, materials, and supplies shall be properly packaged to foster an undamaged delivery. Contractor shall coordinate with the site POC for delivery at a mutually agreed to time. Contractor shall be required to be present at time of parts, material, and supply delivery, unless otherwise instructed by PCCIE.

1.13.3.1 Country Customs: Country customs must be adhered to unless equipment is shipped via military transport and will be worked on a case-by-case basis when commercial transportation is not available. Compliance with the Foreign Clearance Guide (FCG) and any Status of Forces Agreement (SOFA) shall be adhered.

1.13.4 Material and Supplies Transportation: Materials and supplies shall be transported and delivered via commercial parcel/freight contractors unless no commercial avenues exist. Should no commercial avenues for shipment exist, contractor shall utilize Government-furnished transportation. Please reference PWS Section 1.13.6 for military transportation guidance.

1.13.5 Freight Charges: Contractor shall be responsible for freight/delivery charges completed under this contract unless special circumstances are identified by the PCCIE Program Manager and/or PCO. Special circumstances may include when the customer provides their TAC or other transportation payment or arrangement (i.e.: Kwajalein Logistics, Thule-Pacer Goose etc.). Freight shall be shipped Free on Board (FOB) Destination IAW FAR 47.303-6.

1.13.5.1 Special Freight: The U.S. Government has certain missions that require special freight handling, packaging, and delivery requirements for the interests of national security. These requirements may dictate, but are not limited to: constant U.S. control, special freight channels/contractors, freight packaging and sealing, freight tracking and escorting. These sites and requirements shall be identified to the contractor by mission and task order level. Special freight handling/shipping requirements shall be billed Firm Fixed Price (FFP) billed against CLIN 0006 for these specially identified requirements/missions.

1.13.6 Contractor Travel and Shipping using Military Transportation: When traveling to sites which commercial transportation is unavailable, the contractor, in addition to any freight, shall use military transportation. Arrangements for travel by military transportation shall be coordinated with the site and or site representative. The site is responsible for assisting in travel shipping matters, including Military Transportation and DOD contracted shipping channels. The contractor is responsible for payment of all associated personnel and cargo costs.

The following web link provides information for scheduling flights and determining rates: (http://www.ustranscom.mil/dbw/rates.cfm). See Supplemental Information #1, Military Transport, for additional information.

Special site funded/paid freight or personnel travel costs shall be identified to the contractor on a site by site and job specific basis, otherwise, contractor shall pay for all travel/freight costs unless identified by PCCIE and/or the PCO (Example: Thule Greenland’s annual Pacer Goose re-supply).

1.13.6.1 Transportation Accounting Code (TAC): Contractor shall establish a TAC for payment of all DOD Military and DOD Privatized freight costs through the Air Mobility Command Financial Management office. (AMC Travel/FM/FMFN) The TAC links the contractor’s organization with a billing line so that government transportation costs can be billed directly to the contractor.

To establish a TAC, please contact Mr. Scott Lockwood at the contacts listed below.

TAC Establishment/Point of Contact:

Mr. Scott Lockwood Commercial: 618-229-2329

DSN: 779-2329

Email: scott.lockwood.2@us.af.mil

If no timely response, please contact the DCBS Help Desk at DCBS.Helpdesk@us.af.mil

1.13.6.2 Military Transportation Discrepancies: The contractor shall immediately report transportation discrepancies (lost/astray freight, damage, shortages, delays in arrival/departure, etc.) incurred as a result of Government transportation to the appropriate Government Site POC, PCCIE Program Manager and the PCO for reporting and resolution assistance/determination.

1.13.6.3 Military Transportation Delay: Should Government transportation cause delay in arrival or departure due to aircraft breakdown, scheduling etc., which affects the completion of services scheduled for completion, contractor shall immediately identify to PCCIE Program Manager and PCO. The PCO may negotiate compensation due to government transportation caused delays.

1.13.6.4 Commercial Transportation Delay: There shall be no compensation consideration for commercial travel cancellation or delays.

1.14 Contractor Responsibilities:

1.14.1 Internet Database with Reporting: The contractor shall establish, maintain and provide access to an internet database accessible by PCCIE Program Managers and their customers. Any site POC desiring access to the database shall contact the PCCIE Program Manager for approval and then shall submit a request to the contractor. This database shall include, but not be limited to: task order number, site name, building and room number if applicable, POC information for both the site and technician, UPS serial number(s), brand, part number and quantity of incoming and outgoing AC capacitors and DC capacitors, description of EM/PM to be performed, due date, completion date, or expected completion date, spares inventory, batteries replaced, repair, and all PM reports and Battery Reports/Analysis relating to the completion of the EM/PM on all task orders. The contractor shall permit Government “read only” access to the data contained in the contractor’s electronic database 24X7X365 (CDRL A007).

1.14.1.1 Contractor’s Progress, Status, and Management Reporting -PM: The contractor shall provide a monthly report identifying the UPS systems on contract and the Period of Performance (POP) for each UPS system. The report shall identify when the scheduling of the first PM and the target dates for the second PM (if selected). The report shall identify the scheduled PM’s for the month following the report published date and identify any outstanding or unscheduled PM’s that may cause schedule slip. The report shall be populated with service completion dates for all finished service actions. This report shall be provided before the monthly teleconference for discussion. (CDRL A025).

1.14.1.2 Contractor’s Progress, Status, and Management Reporting -EM: The contractor shall provide a report identifying all EM calls and actions historically performed under this contract. This report shall be updated and provided monthly documenting all EM calls (UPS, Batteries and Ancillary Equipment). At minimum, the report shall document, the task order number, the serial number (or other identifier), the location of the event (base, bldg. number), the time the EM call was received, the technician site arrival time (to the base gate), the EM completion date, a one sentence summary of the failure’s root cause and time and the total hours from when the call was received to the time the UPS was fully functional and supporting the load. (CDRL A026).

1.14.2 Customer Service Report: After completion of EM/PM services the contractor’s technician shall prepare a service report for each UPS IAW the Customer Service Report, (CDRL A008) to include but not limited to: task order number, site name, building and room number (if applicable), POC information for both the site and technician, UPS serial number(s) UPS Model Number, UPS configuration (single, parallel redundant, parallel capacity etc.), UPS date of Manufacture, latest firmware version and date, date of batteries, date of capacitors, description of EM/PM performed, completion date, or expected completion date, spares inventory, batteries replaced (if any), repairs completed, outstanding and components utilized, and all ancillary reports and Battery Reports/Analysis relating to the completion of the EM/PM. Reports shall be free from any data rights clauses, and be available for distribution at the discretion of the Government. A copy shall be provided to the site POC, the assigned PCCIE Program Manager, the PCCIE workflow mailbox and to the contractor’s data base. Contractor’s maintenance personnel shall update the contractor’s electronic database within twenty (20) business days of the completion date of the service rendered.

1.14.3 Monthly Conference Call: The contractor shall implement a monthly conference call with the PCCIE Office to discuss the status of all EM/PM activities including, service work, number of batteries and capacitors replaced, if any, to include percentages, quantities, schedules, concerns and issues. A summary of all actions, in the form of a report (CDRL A009), shall be furnished to the PCCIE Program Manager two business days prior to conference call. The contractor shall be responsible for providing the call-in number. The call shall be held at a mutually agreed time.

1.14.4 Program Management Reviews (PMRs): The contractor shall participate in semi-annual PMRs with the Government. PMRs will primarily be held at Hill AFB, Utah at a mutually agreed time, which shall be coordinated through PCCIE Office. PMR’s may be held at contractor’s location or a mutually agreed location at the discretion of the PCCIE Office. The government reserves the right to hold or cancel PMR’s. During the reviews the contractor shall address any and all issues/concerns with the program. The contractor shall develop agendas for the reviews and include topics requested from the government. The topics shall be reviewed and approved by PCCIE prior. The contractor shall also record minutes of reviews and meetings. The contractor shall provide the minutes within ten business days after the conclusion of the PMR. The contractor shall provide an advance electronic copy of all PMR slides, five calendar days prior to scheduled meeting, to PCCIE Program Managers. (CDRL A010).

1.15 Transient Electromagnetic Pulse Emanation Standard-Emission Security (TEMPEST-EMSEC)/Communications Security (COMSEC) Requirements: Contractor maintenance and/or modification actions shall not degrade the TEMPEST and COMSEC characteristics of the UPS system(s).

1.16 Environment Protection Pollution Prevention:

1.16.1 Pollution Prevention: The contractor shall comply with all country, federal, state, and local pollution regulations for all site work performed as well as at all manufacturing facilities. The contractor shall participate in source reduction, energy conservation, and recycling programs. The contractor shall be responsible for disposing of material and batteries and shall provide a recycle “certificate”. Any material removed and disposed by the contractor as a result of the EM or PM shall comply with all applicable Government and environmental regulations.

1.16.2 Acquisition Pollution Prevention and Ozone Depleting Chemicals (ODCs): IAW with the Copenhagen-Amended Montreal Protocol (1992) and AFI 32-7080, the system, subsystems and components procured under this contract shall not contain or require the use of Class I Ozone Depleting Chemicals. Maintenance and repair procedures shall not require the use of Class I or II Ozone Depleting Chemicals. If commercial manuals reference Class I or II Ozone Depleting Chemicals, the contractor shall identify suitable substitutes within an appendix or attachment to the manual. A list of Ozone Depleting Chemicals is contained in AFI 32-7080, Attachment 1. IAW Executive Orders 12856 and 12873, and AFI 32-7080, the system, subsystem and components procured under this contract shall not contain or require the use of the Environmental Protection Agency (EPA) 17 Industrial Toxins. If commercial manuals reference the EPA 17 Industrial Toxins, the contractor shall identify suitable substitutes within an appendix or attachment to the manual. The contractor shall study and actively pursue non-hazardous or less hazardous alternatives for all other hazardous materials. The use of all hazardous materials shall be eliminated or reduced to the maximum extent possible. A list of the Environmental Protection Agency (EPA) 7 Industrial Toxins is contained in AFI 32-7080, and IAW AFFARS 5352.223.

1.17 Contract Data Requirements List (CDRL):

PCCIE EM/PM CDRL Matrix

PART 2

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

2. GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES:

2.1 Services: The Government shall provide the contractor site POC’s for the contractor to schedule EM/PM services. This shall be provided to the contractor within the “Site Sheet”, email or verbal conversation. Should the contractor have difficulty contacting the site POC, the contractor shall contact the PCCIE Program Manager for assistance.

2.2 Conservation: The Government shall instruct the Contractor who in turn shall instruct contractor employees in utility conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities.

2.3 Equipment: The Government’s intent is not to provide equipment for this contract; however, there are certain locations in which base support will be authorized, such as load banks, floor jacks and other equipment may be used at the discretion of the Government. This equipment may or may not have fees associated for usage. Any damage caused to the items provided as base support by usage under this contract, shall be the responsibility of the contractor for repair/replacement.

2.4 Parts/Materials: Government-owned UPS spare parts may be available for usage, per PWS section 4.4.7. The contractor shall replace any government-owned spare parts, per PWS section 4.4.8.

2.5 Facilities: The Government shall provide usage of heat, electricity, sewer, water, and facility shelter at the UPS facility while working at each site, if available. There shall be no smoking except in authorized smoking areas. If a hazard is identified, contractor personnel shall notify site POC and PCCIE. All base access requirements shall be adhered to.

2.6 Security Escorts: The Government shall provide security escorts for facilities during normal “UPS System” emergency and preventative maintenance duties, should they be necessary.

2.6.1 Paid Security Escort Services: Paid security escort services at certain locations (i.e.: Vandenberg AFB, Peterson AFB, Schriever AFB, etc.) for a sustainment or extensive repair effort shall be noted and may built into the CLIN 0006 Request for Proposal (RFP) request. Paid security escorts for an Emergency Maintenance effort shall be handled on a case by case basis negotiated with the PCO and utilizing CLIN 0006.

PART 3

CONTRACTOR FURNISHED ITEMS AND SERVICES

3. CONTRACTOR FURNISHED ITEMS AND SERVICES:

3.1 General: The Contractor shall furnish all supplies, parts, equipment, and services required to perform work under this contract that are not listed under Section 2 of this PWS.

3.2 Access Clearance: The contractor personnel shall meet site access requirements, which may require, in some instances, US Citizenship and elevated clearance. The contractor shall also comply with all foreign disclosure office requirements. The Contractor’s employees shall not have felony convictions and shall have no criminal history that shall prevents them from gaining access to DOD facilities.

3.3 Parts/Materials: The Contractor shall provide all parts, materials, service bulletins, and firmware updates required to satisfy the maintenance requirements of this PWS unless otherwise provided by the Government IAW, PWS Part 2, and Paragraph 2.4 Parts/Materials. Parts replacement required to perform maintenance shall include parts, labor, travel, and freight (Overseas travel, freight and special circumstances shall be billed FFP utilizing CLIN 0006 and/or T&M CLIN 0007). Replacement parts shall be new, the same form, fit and function interchangeable and compatible with OEM. The PCCIE Program Manager, may determine that refurbished/remanufactured parts may be utilized for repair should new parts be un-available due to parts obsolescence or other factors. The PCCIE Program Manager may authorize refurbished/remanufactured parts upon conclusion of open discussion, research efforts, mission vulnerability/affect and need. In each incident where availability of replacement part(s) acquisition exceeds one (1) business day, the contractor shall notify the site POC, PCCIE Program Manager and, if applicable, the MAJCOM Program manager, to discuss the delay/constraint, provide lead times, repair times, current UPS load status and the overall “way ahead”.

3.4 Emergency Telephone Identification: During the first instance of preventative maintenance, the contractor shall place a sticker in a visible location on the UPS: This sticker shall identify the 24X7X365 Emergency Call in Center’s telephone number, the basic contract number with Period of Performance (POP) and the contractor’s Program Manager. (CDRL A011).

3.5 Service Report Delivery: The contractor shall provide PCCIE Program manager and/or PCCIE mailbox (AFLCMC.HBZBD.PCCIE@us.af.mil), MAJCOM Program Manager, if applicable, and site POC’s a copy of the service report within twenty (20) business days of service completion and when requested thereafter by the government. In addition, contractor shall upload signed service reports to the contractors’ website within twenty (20) business days upon service completion. The contractor shall submit invoices to iRAPT NLT 15 business days after the service report is provided to PCCIE. (CDRL A012)

3.6 Plan of Action/Escalation Plan: The contractor shall identify escalation plan, action plan for a PM service and/or EM repair action and/or CLIN 0006 activity if deemed necessary and as directed by the PCCIE PM and/or PCO. (CDRL A013).

3.7 Contract Exit Criteria: The contractor shall provide the PCCIE program office all required data elements for the POP, for the entire duration of the contract IAW the PWS in the form of a normalized data file in flat-file format, which shall be 98% accurate and ready for import into a government database. (CDRL A014)

PART 4

SPECIFIC TASKS

4. SPECIFIC TASKS:

4.1 Overview: Maintaining UPS equipment is integral to the operation and mission success of the USAF. The USAF owns/maintains various brands, configurations and sizes of UPS (including tie/paralleling gear and batteries) and DC Rectifiers (Power Plants and batteries) equipment including, APC, MGE, Eaton/Powerware, Vertiv/Liebert, Benning, Delta Pacific Power, Mitsubishi, Toshiba, Fuji, and others. The USAF owns/maintains various brands, configurations and sizes of ancillary equipment and switchgear to include Active Power, Cellwatch, Alber, Square D, Cutler Hammer, Sensaphone, Hydrogen Detection, Eaton/Powerware, Vertiv/Liebert, Siemens, GE and others.

4.2 Preventative Maintenance: The contractor shall provide services for preventative maintenance (PM) and emergency maintenance (EM) on UPS (including tie/paralleling gear), batteries (to include single-phase battery packs where only the voltage can be checked), and ancillary equipment in accordance with (IAW) IEEE standards, OEM service instruction manuals, and commercial standards if third party. PM shall include all procedures to include cleaning and replacement of defective, substandard parts or assemblies that the technician has identified as failed or may fail before the next scheduled Preventative Maintenance (PM), IAW CLIN 0001 requirements.

4.2.1 Deviation in Procedures: The contractor shall consult/coordinate with the PCCIE Program Manager any deviation in maintenance procedures from OEM service. Any pre-existing condition found at the time of the initial PM that prevents the PM from being completed, contact the PCCIE Office for guidance. The contractor may be required to submit a Plan of Action/Escalation plan prior to work approval.

4.3 Breakdown Prevention: Services shall include (but not be limited to) preventative, reactive, and corrective maintenance on UPS System, to exclude full capacitor and battery replacement services. Small quantity capacitor replacement for swollen, leaking or otherwise defective capacitors shall be included in the above services. Contractors conducting the PM should have in possession a variety of high failure replacement components/parts. Defective parts found during the PM shall be replaced at that moment when possible to avoid a return trip and minimize disruption to the mission (within the requirements of the CLIN 0001 EM service level selected). Government owned spares may be utilized per PWS section 4.4.7.

4.4 Tasks: PM tasks shall include preventive maintenance tasks and testing, detailed cleaning to maintain the system aesthetics and health, substandard parts/assemblies, and similar tasks on identified UPS, Power Plant, Batteries, and Ancillary equipment. OEM maintenance/emergency/sustainment tasks, including UPS system repairs, battery and ancillary equipment shall meet/exceed OEM service requirements.