Attachment_0002_-_Performance_Work_Statement_Dated_29_Feb_2016.pdf

PERFORMANCE WORK STATEMENT

FOR

INTEGRATED SOLID WASTE MANAGEMENT

Hill AFB 29 February 2016

PERFORMANCE WORK STATEMENT

TABLE OF CONTENTS

SECTION PAGE

1. DESCRIPTION OF SERVICES 3/10

2. SERVICE SUMMARY 11/13

3. GOVERNMENT FURNISHED PROPERTY AND SERVICES 13

4. GENERAL INFORMATION 13/19

5. APPENDICES 19/53

1. DESCRIPTION OF SERVICES: The contractor shall provide all personnel, equipment, tools, materials, vehicles, supervision, and other items and services necessary to perform integrated solid waste management, municipal solid waste (MSW) collection and recycling services at Hill Air Force Base and Little Mountain Test Annex, Utah. The contractor shall perform to the standards in the contract as well as all local, state, federal regulations and appropriate Final Governing Standards (FGS) with a focus on safety, sanitation and customer service. The Contractor is encouraged and expected to use innovative approaches to efficiently and effectively accomplish PWS requirements in a timely manner, at a reasonable cost and in a way that fosters pride and ownership in the work performed. Estimated workload factors in

Appendix A and collection areas in Appendix B.

1.1. COLLECTION REQUIREMENTS.

1.1.1 Main Base

1.1.1.1. Integrated Solid Waste Management. Empty MSW/recycling containers/dumpsters shall be performed in accordance with the schedule and frequencies identified in Appendix B.

The contractor shall establish initial vehicle routes and collection schedules upon contract award and if collection dates fall on a federal holiday, the schedule shall reflect this as a non-collection day and adjust accordingly. The initial vehicle routes and collection schedules shall be submitted to the Contracting Officer (CO) within five (5) calendar days after the start of contract performance. The contractor may propose adjustments to the schedule at any time but as a minimum the Contracting Officer’s designated Representative (COR) (Quality Assurance

Personnel) and contractor shall monitor fill capacities during the first 30 days of performance and during one other period to be agreed upon during the same performance period. No changes are allowed to the schedule or haul route without CO or COR coordination. Additionally, the

Contractor shall notify the COR of any conditions that may interrupt the schedule of performance such as disposal sites backed-up, delays due to security measures, exercises, vehicle breakdown, blocked containers, etc. Collections as a result of these delays shall be performed by the next workday. Estimated workload and refuse tonnage are located at Appendix A. When the contractor completes service at a location there shall be no litter, waste, and recyclable material on the ground within a 10 foot radius of the container. For recycling containers, the contractor shall be responsible to service recycle containers located in areas per Appendix B.

1.1.1.2. Food Waste Containers. Empty containers used to dispose of food waste daily (on days when the serviced facility is in operation). Food Waste containers and pickup days are identified in Appendix B.

1.1.2. Military Family Housing (MFH) (Non-Privatized)

1.1.2.1. Military Family Housing (MFH) (Non-Privatized). Municipal Solid Waste

Collection. “Reserved” Not applicable to this contract.

1.1.2.2. Military Family Housing (MFH) (Non-Privatized). Recyclable Collection.

“Reserved” Not applicable to this contract.

1.1.2.3. Military Family Housing (MFH) (Non-Privatized). Yard (Organic) Waste

Collection. “Reserved” Not applicable to this contract.

1.1.2.4. Military Family Housing (MFH) (Non-Privatized). Bulk Item Pickup. “Reserved”

Not applicable to this contract.

1.1.3. Over and Above Requirements (paragraphs 1.1.3.1 through 1.1.3.9 are all Over and

Above requirements). The following services shall be priced separately in accordance with the cost contained in blocks 19 through 24 on the SF 1449 and Section B. The contractor shall be compensated IAW the price specified on the SF 1449 for that service. Services designated over and above (estimated quantities based on historical data) shall be compensated IAW the unit price when these services are requested, when additional funding and services are necessary a modification will be issued by the CO.

1.1.3.1. Unscheduled Pickup and Special Events. In addition to the scheduled solid waste collections, the CO or COR may request the contractor make unscheduled collections and disposals. For unscheduled events, the contractor shall respond within one business day of notification from the CO or COR. For special events, the contractor shall perform additional work and provide additional containers not anticipated in the original scope of the contract or reposition solid waste containers as directed. These containers shall be placed in locations for a length of time designated by the CO or COR. The CO shall notify the contractor in writing at least 7 days in advance of the special event date. Special events/projects includes, but not limited to; Operational Readiness Exercises (ORE), Unit Compliance Inspections (UCI), Operational Readiness Inspections (ORI), Environmental Compliance Assessment Management

Program (ECAMP), Air Shows, Change of Command ceremonies and Government functions.

These special events may be located at geographically separated locations that do not normally receive service. The COR will notify the Contractor when special remote service is required and discuss particulars of the needed service. The Contractor shall perform all work within the agreed timeframe. Additional work required for special events shall not relieve the Contractor of the responsibility to perform existing scheduled required services. See Appendix A for workload data.

1.1.3.2. Construction and Demolition Debris (C&D). When requested by the CO or COR, the contractor shall provide roll-off containers for collection of C&D. The contractor shall place container(s) at the designated site within one business day of notification by the CO or COR.

The contractor shall recycle or dispose of all C&D at a permitted landfill or recycling facility.

The contractor shall provide weight tickets of all roll-off containers to the COR. Contractor shall be on an “on call” basis within one business day of notification by the CO or COR.

1.1.3.3. Public/Common Use MSW Receptacles. “Reserved” Not applicable to this contract. .

1.1.3.4. Public/Common Use Recycling Receptacles. “Reserved” Not applicable to this contract.

1.1.3.5. Ash Collection. “Reserved” Not applicable to this contract.

1.1.3.6. Additional Pickups. In the event unusual conditions cause a container to require pickup before the scheduled time, the CO or COR may request in writing (email/ Fax sufficient) pickup within 24 hours and the contractor will be compensated at a unit rate based on the container size.

1.1.3.7. Emergency Container Relocations. The contractor shall provide emergency container relocations during real-world higher Force Protection Conditions (FPCON’s). The contractor shall move all specified containers to the locations identified by the Contracting Officer or the

COR for the purpose of relocating containers at least 82 feet (25 meters) from the facilities. The contractor shall be on-call 24 hours a day, 7 days a week, including weekends and holidays.

Emergency container relocations are expected to be initiated when the base reaches real-world

FPCON Alpha plus or higher. The contractor shall supply a name of their designated representative for contractual actions. The contractor shall notify the contracting officer, within

24 hours of any change affecting the designated representative. Initiation to relocate the identified containers shall be completed by Contracting Officer or the COR notifying contractor’s designated representative by phone or other means of communication. The

Contracting Officer or the COR shall direct the contractor to execute relocation of containers to

FPCON locations. The contractor shall begin container relocations within 2 hours of notification. All moves must be completed in a quick and safe manner. The contractor shall contact Contracting Officer or COR if problems, difficulties, or resistance associated with container relocation occurs. If problems with routine collection occur, contract shall coordinate with the COR to adjust routine collection schedules during FPCON. The contractor shall notify

Contracting Officer immediately upon completion of dumpster relocations. Dumpster shall remain at designated FPCON locations until directed by the COR. Contractor shall move all dumpsters back to the original locations during regular refuse collection schedule; these moves shall be completed within seven (7) working days.

1.1.3.8. Roll off Load & Go’s. The contractor shall provide containers to collect scrap wood, construction debris, and miscellaneous refuse or recyclable materials as a load & go collection.

The COR or contracting officer shall notify the contractor the date and location of collection and the point of contact including telephone number at least 24 hours prior to scheduled delivery time. The contractor shall contact each load & go customer no later than 0830 the morning of delivery to notify them of the arrival time so the customer can arrange for personnel and equipment to begin working as soon as the roll off container arrives. The contractor must notify the customer no later than 1 hour prior to arrival time. If the contractor needs to reschedule, the customer shall be notified by the contractor. The contractor shall notify the COR of any rescheduling no later than 1600 the same day. The contractor shall wait while the roll off container is filled by the customer. If the customer is unable to start filling the container within

10 minutes of arriving, the contractor shall notify the COR or Contracting Officer immediately and leave the area. The customer will reschedule with the COR. See Appendix A for workload.

1.1.3.9. Roaming Roll off Containers. The contractor shall provide containers to collect scrap wood, construction debris, and miscellaneous refuse or recyclable materials. The COR or contracting officer shall notify the contractor the date and location of delivery and the point of contact including telephone number. The COR or contracting officer shall notify the contractor when the roll off is ready to be picked up. Each delivery and pick up will be billed as one collection on the monthly invoice. See Appendix A for workload data.

1.1.4. Inclement Weather Schedule. The contractor shall collect MSW and recyclable material during periods of inclement weather. In cases of severe weather, the CO or COR may authorize exceptions, in writing. When exceptions are granted all missed collections shall be performed within 24 hours after the severe weather has terminated, unless the CO authorizes additional time.

1.1.5. Route Parameters. The contractor shall submit proposed routes from their facility to

Hill AFB using the Roy Gate as the only entrance/exit point to the CO within five (5) calendar days after contract award. Collection shall be made between the hours of 0430 – 1600 hours , Monday through Friday. Collection outside these hours shall require prior coordination of the

CO or COR.

1.1.6. Points of Collection. Collection stations for MSW and recyclable materials are shown in

Appendix B. The contractor shall position bulk containers for customer ease in depositing refuse and recycling material. The contractor shall also position containers to minimize interference with adjacent parking areas, sidewalks, roadways, overhead utilities, trees, fire hydrants and other potential obstructions. The COR may request the Contractor to relocate or reposition dumpsters when required. The Contractor shall perform these relocations within one workday after notification. Notify the COR immediately if any hazardous waste is found at a collection point.

1.1.6.1. Missed Collections. The Contractor shall not miss collections; in the event that they are missed, the Contractor shall prioritize missed pick-ups at no additional cost to the

Government. If the Contractor is notified by the CO or COR because of a missed collection, such collections shall be performed within 24 hours after notification and will be documented as a customer complaint.

1.1.7. Cubic Yard Capacity. Proposed capacity of containers is indicated in Appendix B. The contractor is encouraged to identify changes to the capacity of containers and/or pickup frequency to improve the overall efficiency of MSW and recycling removal, and to submit these changes to the CO or COR. No changes shall be made until the proposed change is coordinated with the CO or COR. The Government reserves the right to change the cubic yard capacity at any collection station or change the number of collection stations as long as it does not increase the overall total cubic yard capacity of this PWS. The Government may also reduce the frequency of collections.

1.1.8. Government-Approved Containers. Collection of MSW and recyclable materials

(except cardboard/paper) in all areas shall be from contractor-provided, CO or COR accepted containers. The Government will provide recycling containers (cardboard/paper).

1.1.8.1. Containers. The contractor shall furnish all bulk refuse dumpsters, self-contained compactor units, and roll off containers. All containers must have a manufacture date 1995 or later. The contractor shall provide receipts from the manufacture or warranty data that lists the manufacture date to the contracting officer before the start of the contract. All bulk refuse dumpsters shall be cathedral type with durable plastic lids. Dumpsters placed along loading docks must be convenient for customers to throw refuse away from the dock. The contractor shall collect and dispose of refuse and recyclable materials such that refuse and recycling containers are emptied before reaching full capacity. As a pilot project, 5% of the refuse containers shall be made of commercial grade plastic colored to match as closely as possible

Dakota Brown Federal paint number 30099 (Sherwin-Williams # 2056), while the other 95% shall be made of steel.

1.1.8.2. Sawdust collection containers. The contractor shall furnish containers to capture sawdust at locations listed in Appendix B under Refuse Collection Stations & Frequency.

1.1.8.3. Container Storage. All contractor storage will be off base, including government provided recycling containers. The contractor is responsible for any damaged or stolen government containers; the contractor shall ensure before the containers are brought to base they are empty.

1.1.8.4. Compactor Units. The contractor shall provide three self-contained food compactor units to be positioned on the Northwest corner of building 849, on the West side of building 400

(Commissary), and on the South side of building 412 (BX). If the contractor should replace the compacting unit with a different type or model than the existing units, the contractor shall furnish training to government personnel employees at no cost to the government. See Appendix A for historical data.

1.1.9. Maintaining Containers and Collection Area. The contractor shall return all MSW and recycling containers to their original location after servicing, in an upright position with the lids securely in place (closed and locked where applicable). The contractor is responsible for cleaning up any spills, debris, etc., on the ground within ten feet of the container when servicing a location. This shall include for example; tree branches, sacks, cartons, boxes, cans, tied bundles, or other containers as applicable. It is intended that the majority of debris will be placed in containers. The contractor shall notify the COR of locations where debris is frequently placed outside of containers so the COR may notify facility managers and, if necessary, the contractor can adjust the container size or pickup frequency with CO or COR approval. The contractor shall be responsible for keeping collection areas free of solid waste and debris.

1.1.10. Weighing of Vehicles. All vehicles used in the collection of MSW, C&D, organics and recyclable materials shall be weighed on state certified vehicle scales. The contractor shall submit a monthly report (para 1.5) that includes weight tickets that reflect the disposed tonnage figures, date of disposal, and type of vehicle and cost of landfill tipping fees. The contractor shall be reimbursed for tipping fees according to submitted invoices.

1.2. RECYCLABLE MATERIALS PROCESSING. The contractor needs to take recycling material off base to be sorted at a Municipal Recycle Facility (MRF).

1.2.1. Materials. The following items shall be recycled: office paper, newspaper, corrugated fiberboard/cardboard/paperboard. Contractor may recycle materials not listed above with prior coordination of the CO or COR. All recyclable items shall be stored, shipped and disposed of in accordance with federal and local environmental regulations.

1.2.2. Pickup Points. Contractor shall provide recycling containers at the locations specified in

Appendix B. Containers shall be emptied as specified in section 1.1.1.1.

1.2.3. Base Recycling Area. The government will provide the contractor use of the base recycling area as shown in Appendix D. Alternately, the contractor may transport mixed recyclables to a contractor-owned or third party off-base facility for separation and resale so long as government recyclable materials are sorted and weighed prior to co-mingling with other customers’ recyclables.

1.2.3.1. Contractor Responsibilities. Shall prepare for transport/resale all recyclable materials.

Perform daily general maintenance and recommended maintenance on government owned equipment. With the approval of the contracting officer, contractor may procure and install additional equipment as required to more efficiently process recyclable materials. Contractor-purchased equipment will be procured at the contractor's expense, owned by the contractor and may be removed upon contract termination.

1.2.3.1.1. Organic materials. The contractor shall collect co-mingled cardboard and paper from government provided containers. Collected co-mingled corrugated cardboard, white ledger, colored paper, newspaper, packing paper, paper bags, paperboard, magazines, shredded paper, books, etc. shall be taken to an off base vendor that accepts these items.

1.2.4. Sales Receipts. The contractor shall provide a summary of sale proceeds by type of commodity, along with original sales receipts for recyclable materials and the proceeds to the government evaluator no later than the tenth working day of the month following the sale month.

The sales receipts shall contain the weight, type and price of the commodity recycled. The contractor shall also submit an invoice of costs associated with the collection, processing, transporting and sale of recyclable commodities.

1.2.5. Composting. “Reserved” Not applicable to this contract. Composting performed under current Grounds Maintenance Contract.

1.3. DISPOSAL.

1.3.1. Off-Base Disposal. The contractor shall transport and dispose of all municipal solid waste at a permitted off-base disposal site. A copy of the landfill(s) operating permit that material is transported to shall be provided to the CO. The contractor shall transport recyclable commodities to an off-base material recovery facility. The contractor is responsible for disposal being in accordance with existing local, state, and federal regulations. The contractor shall be responsible for any permit or fees associated with the use of off-base disposal locations and shall incorporate the permits or fees into their proposal price.

1.3.2. Disposal of Non-marketable Materials. Disposal of non-marketable materials from processing recyclable materials at an off-base facility shall be the responsibility of the contractor.

This includes any recyclable material rejected for any reason. Contractor shall inform the CO or

COR what material was rejected and reason for rejection.

1.4. EQUIPMENT MAINTENANCE. Contractor furnished containers and Government owned containers shall match the color scheme of the base. Additional re-painting must match the approved color scheme. The contractor shall maintain all contractor and government provided containers ensuring they are free of unpleasant odors, dirt, debris, and pests. All containers must remain in good, workable condition, with no leaks. They must remain easily accessible to customers. The contractor shall perform all cleaning, painting, repair and other maintenance tasks off-base. Trucks and trailers used for hauling and collecting shall be free of odor, dirt, debris, and pests. Contractor vehicles and equipment shall not have any waste or equipment leaks such as oil or hydraulic fluid. Should any contractor vehicles or equipment have any leaks, the contractor is responsible for cleanup.

1.4.1. Vehicles. All vehicles shall be contractor furnished. The contractor shall perform all cleaning, painting, repair, and other maintenance tasks off base. All vehicles shall be washed to ensure they are free of odor, dirt, debris, and pests. All contractor vehicles shall have their company logo clearly visible on both side of the vehicle and be maintained clean to present a neat, professional appearance. The contractor shall provide an adequate number of vehicles and equipment to fulfill the scope of this contract. In addition, the contractor shall maintain or have backup capability to provide continued service in the event primary vehicles or equipment is down for extended maintenance or repairs. Vehicle and/or equipment failure shall not alleviate the contractor from performing any requirement contained in this contract.

1.4.1.1. Vehicle Maintenance. All vehicles and equipment used in the performance of this contract shall be in good operable condition and meet the local, state, and federal safety requirements. Vehicles and equipment found to be unsafe and unable to function as designed shall be removed from the installation and replaced at the contractor’s expense. Vehicular repairs shall be done off base including all routine maintenance such as fluid changes or top offs.

The Contracting Officer or COR may inspect the contractor’s vehicles and equipment at any time and direct the removal of any unsafe or unusable vehicle or equipment from the installation.

Broken down vehicles shall be removed from the base within 2 hours. Any vehicle leaks on base property must be reported to the COR or Contracting Officer immediately. Contractor shall provide absorbent material, a flat nosed shovel and broom, and a container to recover spilled liquids from emergency situations such as broken hydraulic lines. Clean up shall be performed immediately, and disposal of recovered materials shall be done off Base in compliance with applicable laws. Contractor shall also carry materials to prevent spilled fluids from entering a drain.

1.4.2. Container Maintenance. All refuse, compactor units and roll off dumpsters shall be numbered and painted a uniform brown, Dakota Brown Federal paint number 30099 (Sherwin-

Williams # 2056). Government owned cardboard/paper containers shall be numbered and painted a uniform tan, Grey stone Federal paint number 23617 (Glidden # 78-50). The contractor shall provide all container signage, see Appendix C for requirements. Signage shall be approved by the Contracting Officer Representative (COR) before placing on containers. The contractor shall paint and apply new signage to all refuse, recycling, compacting units, and roll off containers within the first 90 days after the start of the contract and at a minimum of once every two years. Any painting shall be performed in accordance with standard commercial industry practice; performing proper pre-paint preparation practices, etc. Containers shall be maintained in good workable condition free of rust, holes, torn pockets, debris, odor and pests.

At a minimum all containers shall be cleaned annually to clean any food and/or refuse left on the inside and outside of the container and reduce odor. Containers located at a dining or similar facility shall be cleaned annually during warm months to clean food waste and reduce odors. All bulk containers shall have lids and doors that are easily operable and that prevent rodents from entering. The contractor shall be responsible for insuring container drain plugs are in place and functional throughout the period of the contract. Major repairs or maintenance, as determined by the Contracting Officer, shall require replacement of the container. This applies to all refuse, recycling, compactor units and roll-off containers. The contractor shall furnish replacement bulk containers for all bulk containers removed for more than two hours for cleaning, painting, and/or repair. Missing or defective container lids within the flight line area shall be replaced within 48 hours after notification of defect; container lids in all other areas shall be replaced within seven working days. The term “all containers” refers to all contractor furnished property such as dumpsters, compactors, roll-offs, sawdust containers, etc. and to all government property such as recycle bins.

1.4.2.1. Recycle Containers. The government has recyclable containers available “as is”. Any repairs and/or refurbishment are at the contractor’s expense. The contractor shall have a property management plan (PMP) that shall be a contractually binding document that is to be approved by the CO, it shall discuss the voluntary consensus standards (VCS) or industry leading practices (ILPs) the contractor intends to follow. Contractors shall use ILPs and VCSs to manage

Government property. Recycle containers are on a rent-free basis.

1.4.3. Container Condition Logs. Truck drivers shall keep a monthly log that lists the following information: date, location of container, structural repair needed (as applicable), repair plan, estimated repair completion date, actual repair completion date. Contractor shall submit a monthly container condition report to the COR concurrent with the monthly invoice. Report will be submitted in an Excel spread sheet.

1.5. REPORTS AND RECORDS. The contractor shall provide a monthly report detailing total tonnage of solid waste (MSW, C&D and recycling, roll-off, compactors and load & go’s) collected, landfill tipping fees and weight tickets. These monthly reports shall be furnished in both pdf file and Excel format file(s). Format for these monthly reports shall be coordinated with the CO or COR. Original refuse weigh tickets and recycling sales receipts from the recyclables must accompany the report. In addition, recyclables report shall detail materials collected and recycled by commodity, and gross proceeds from recyclable sales. Reports and weigh tickets shall be provided no later than the tenth working day of each month in order to meet billing requirements.

1.6. Contractor Manpower Reporting. The contractor shall report ALL contractor labor hours

(including subcontractor labor hours) required for performance of services provided under this contract for Integrated Solid Waste Management via a secure data collection site. The contractor is required to completely fill in all required data fields at http://www.ecmra.mil. Reporting http://www.ecmra.mil/ inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October* of each calendar year.

Contractors may direct questions to the CMRA help desk.”

*Reporting Period: Contractors are required to input data by 31 October of each year.

Uses and Safeguarding of Information: Information from the secure web site is considered to be proprietary in nature when the contract number and contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the contractor name and contract number associated with the data.

User Manuals: Data for Air Force service requirements must be input at the Air Force CMRA link. However, user manuals for government personnel and contractors are available at the

Army CMRA link at http://www.ecmra.mil.

2. SERVICE SUMMARY. The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective PWS para. Performance Threshold

Collect and dispose of solid waste from bulk and recycling containers, including additional collections.

1.1.1.1., 1.1.1.2.,1.1.3., 1.1.3.1., 1.1.3.6., and 1.1.3.7.

No more than 2 valid customer complaints monthly

Collect and dispose of scrap wood, construction debris, and miscellaneous refuse from roll off containers.

1.1.3.2.,

1.1.3.8. and 1.1.3.9.

No more than 2 valid customer complaints monthly

Maintain containers and vehicles in good workable condition free of defects. Including government owned recyclable containers.

1.1.8.1, 1.1.8.3, 1.1.8.4.,

1.1.9. and 1.4

No more than 2 deficiencies permitted per month

Provide Reports and Records with all required information in a timely manner. Collection report contains monthly collected refuse tonnage and recyclable material information by commodity; weight tickets and sale receipts are submitted with the monthly invoice. Truck drivers shall keep a monthly log that lists the following information: date, location of container, structural repair needed (as applicable), repair plan, estimated repair completion date, actual repair completion date.

Contractor shall submit a monthly container condition report to the COR concurrent with the

1.1.10., 1.2.3.1., 1.1.2.3.1.1., 1.2.4., 1.3.1., 1.4., 1.4.2.,

1.4.3. and 1.5.

No deficiency permitted http://www.ecmra.mil/ monthly invoice. Report will be submitted in an

Excel spread sheet.

2.1. Performance Assessment.

2.1.1. Periodic Validation. This method requires the COR to employ a “spot check” style of evaluation based on the contractor’s schedule. Periodic validation will be conducted (i.e. daily, weekly, monthly, quarterly, semi-annual or annually) and may be adjusted, based on quality trends.

Any unsatisfactory inspection (defect) result shall be recorded, and the Contractor shall re-perform the service after notification by the CO or COR.

Exceeding the performance threshold for any performance objective may result in a warning or letter of concern from the CO.

Exceeding the performance threshold of these performance objectives for any two, or more consecutive or non-consecutive months during a contract period may constitute an immediate

Progress Meeting with the Multi-Functional Team. All remedies shall be in accordance with the

FAR 52.212-4 (a), Contract Terms and Conditions – Commercial Items, Inspection/Acceptance.

2.1.2. Customer Complaints. The COR will receive and investigate complaints. The COR shall be responsible for initially validating customer complaints. The CO shall make final determination of the validity of customer complaint(s) in cases or disagreement with the COR and the Contractor. Validated customer complaints shall be re-performed after notification by the CO or COR.

Exceeding the performance threshold for performance objective in any one month period may result in a warning or letter of concern from the CO.

Exceeding the performance threshold for performance objectives for any two (2), or more consecutive or non-consecutive months during a contract period may constitute an immediate

Progress Meeting with the Multi-Functional Team. All remedies shall be in accordance with the

FAR 52.212-4 (a), Contract Terms and Conditions – Commercial Items, Inspection/Acceptance.

2.2. Periodic Progress Meetings. The CO, COR, other government personnel as appropriate, and the Contractor shall periodically meet to discuss the Contractor’s performance. The following issues should be discussed; opportunities to improve the contract, any modifications required of the contract, unsatisfactory inspections and valid customer complaints against each performance objective observed and steps taken by the Contractor to prevent occurrences in the future. The Contractor shall provide a summation of unsatisfactory inspections and customer complaints and provide insight into any identified trends.

Contracting will put the minutes in writing, signed by the CO and any other signatures as deemed appropriate, distributed to the functional area and the contractor and a copy placed in the official contract file. Should the contractor not concur with the minutes, the contractor will provide a written notification to the Contracting Office identifying areas of non-concurrence for resolution.

3. GOVERNMENT FURNISHED PROPERTY AND SERVICES. The government has recycling containers available for use, but are not considered government furnished property.

The governement will provide the following services: snow removal, police, fire, and rescue services in accordance with Appendix E. The contractor shall reimburse the government for emergency medical treatment and transportation if these services are required.

3.1. Recycling Center. “Reserved” Currently there does not exist a centrally managed recycling center, however, current recycle containers for cardboard/paper are located near the intersection of Garland Way and Patrick Way.

4. GENERAL INFORMATION.

4.1. QUALITY CONTROL. Quality Control Program. In compliance with the clause FAR

52.246-4 entitled “Inspection of Services – Fixed-Price”, the contractor shall establish a complete Quality Control Program to ensure the requirements of this contract are provided as specified. The contracting officer will notify the contractor of acceptance or required modifications to the plan before the contract start date. The contractor shall make appropriate modifications (at no additional costs to the government) and obtain acceptance of the plan by the contracting officer before the start of the first operational performance period. The contractor shall have a person on staff that is qualified as the project Quality Control (QC) person. That person shall conduct on site random inspections, and be responsible for compliance with the quality control plan.

4.2. QUALITY ASSURANCE. The government will periodically evaluate the contractor’s performance by appointing a representative(s) to monitor performance to ensure services are received. The government representative will evaluate the contractor’s performance through intermittent on-site inspections of the contractor’s quality control program and receipt of complaints from base personnel. The government may inspect each task as completed or increase the number of quality control inspections if deemed appropriate because of repeated failures discovered during quality control inspections or because of repeated customer complaints. Likewise, the government may decrease the number of quality control inspections if merited by performance. The government will also investigate complaints received from various customers located on the base. The contractor shall be responsible for initially validating customer complaints. However, the government representative shall make final determination of the validity of customer complaint(s) in cases of disagreement with customer(s). The COR will use the contractor’s work schedule or modified version thereof to record surveillance results.

Results of the surveillance then become the official Air Force record of the Contractor’s performance. When a performance threshold has not been met or contractor performance has not been accomplished, the COR will initiate and provide the Contracting Officer a Contract

Discrepancy Report (CDR) DD Form 2772 for issuance to the contractor. The contractor shall respond to the CDR IAW instructions provided and return it to the Contracting Officer within 10 calendar days of receipt.

4.3. GOVERNMENT REMEDIES. The contracting officer shall follow FAR 52.212-4

Contract Terms and Conditions-Commercial Items, for contractor’s failure to perform satisfactory services of failure to correct non-conforming services.

4.4. HOURS OF OPERATION. Collection shall be made between the hours of 0430 – 1600, Monday through Friday. Collection outside these hours shall require prior approval of the contracting officer.

4.4.1 Recognized Holidays. The contractor is not required to provide regular service on the following days: New Year’s Day, Martin Luther King Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Days, Thanksgiving Day and

Christmas Day. If the holiday falls on Saturday, it is observed on Friday. If the holiday falls on a Sunday, it is observed on Monday.

4.5. SECURITY REQUIREMENTS.

4.5.1. Contractor/Employee Base Pass and Identification, Special Clearances and Vehicle

Passes. The contractor shall comply with all requirements and procedures IAW AFFARS

5352.242-9000, Contractor Access to Air Force Installations. All documentation shall be submitted at the pre-performance conference. Base passes, identifications and vehicle passes shall be returned to the Hill AFB South Gate Visitors Center at the end of the last contract period

(period of performance) and receive receipt of return.

4.5.1.1. With adequate notice, not less than 48 hours, escorts will be arranged and provided until controlled or restricted area badges are obtained and initial flight line driving training is completed (for new employees only).

4.5.1.2. The contractor shall ensure all contractor employees receive initial and recurring training in accordance with Hill Instruction 13-213 paragraph 1.1.2. All employees (including backup drivers) required to drive in the flight line area must be familiar with local flight line rules and are required to complete all flight line driving training and testing requirements and must possess a current AF Form 483 authorizing flight line driving. This requirement must be completed prior to driving in the flight line area.

4.5.1.3. At the start of the contract and when otherwise directed an Entry Authorization Letter

(EAL) request with the names of each contractor personnel and their social security numbers will be provided to each restricted area for their approval.

4.5.2. Force Protection Requirements The Contractor must comply with the requirements of clause AFFARS 5352.242-9000 Contractor Access to Air Force Installations (Nov 2012).

4.5.2.1. Complying with all applicable security conditions. At the post award conference, the contractor will be provided guidance and appropriate instructions for force protection conditions

(FPCON’s).

4.5.2.2. Contractor shall adhere to local Force Protection requirements. Restricted access to the installation or to areas of the base may occur for a non-specific, limited amount of time without warning for physical security of the base.

4.5.3. All contractor vehicles are required to enter the base through the Roy Gate located on the

North West side of the base. Time to enter the base may be up to one hour during high traffic hours or longer during higher FPCON’s. Security Forces may require all contractor vehicles exit the base through the Roy gate.

4.5.4. Key/access Card Control. The contractor shall establish and implement methods of making sure all keys and access cards issued to the contractor by the government are not lost, misplaced, or duplicated and are not used by unauthorized personnel and are secured when not in use. The contractor shall immediately report any occurrences of lost or duplicated keys/access cards to the COR or Contracting Officer.

4.6. CONTINUATION OF ESSENTIAL DEPARTMENT OF DEFENSE (DOD)

CONTRACTOR SERVICES DURING CRISIS. IAW DFARS 237.76 unless otherwise directed by an authorized Government representative, it is determined that services as identified in this Performance Work Statement (PWS) are NOT essential for performance during a crisis.

4.7. SPECIAL QUALIFICATIONS.

4.7.1. PERSONNEL.

4.7.1.1. The contractor shall provide a contract manager who shall be responsible for the performance of the work. The contract manager and alternate(s) must be able to read, write, speak, and understand English. The name of the manager and alternate(s), who shall act for the contractor when the manager is absent, shall be designated in writing to the contracting officer.

These persons may be contacted outside of normal duty hours.

4.7.1.2. The contract manager shall have full authority to act for the contractor on the installation. The contract manager shall meet as necessary with government personnel designated by the contracting officer to discuss problem areas. The contract manager or alternate shall be on site during normal duty hours and contingencies requiring work beyond normal duty hours. The contractor’s phone shall be monitored during normal duty hours. After normal duty hours, the manager or designated alternate shall be available within one hour.

4.7.1.3. Contractor personnel shall present a clean professional appearance and be easily recognized as contractor employees.

4.7.1.4. The contractor manager and alternate(s) shall be required to have a cell phone with local phone numbers and supply the phone numbers to the government at the start of the contract and when any changes occur. Contractor shall have computers with internet service and local and head office email addresses. The contractor shall arrange and pay for all telephone, fax and email services.

4.7.1.4.1. Radio equipped vehicles or equipment shall comply with base frequency regulations.

Radio frequencies used by the contractor shall not interfere with any base function communications.

4.8. MULTI-FUNCTIONAL TEAM. The Senior Leadership may require a multi-functional team to be established between the government and the contractor to ensure joint cooperation and a sound customer focus of all parties involved in the execution of this Contractor after contract award.

4.9. CONTRACTING OFFICER AND CONTRACTING OFFICER REPRESENTATIVE.

(QUALITY ASSURANCE PERSONNEL - QAP) The following are the responsibilities of the

Contracting Officer (CO) and Contracting Officer Representative (COR):

4.9.1. The COR is a representative for the Contracting Officer and may be asked for assistance during the administration of this contract. Subsequent to contract award, the identity of the

COR(s), with a brief resume of their duties and authority will be promptly furnished to the successful bidder/offeror.

4.9.2. The COR(s) or alternate(s) will inform the contract manager when discrepancies occur and will request corrective action. The COR(s) or alternate(s) will make a notation of the discrepancy on their checklist with the date and time the discrepancy was noted and will request the contract manager (or authorized representative) to initial the entry on the checklist.

4.9.3. Any matter concerning a change to the scope, prices, terms or conditions of this contract shall be referred to the Contracting Officer and not to the COR(s).

4.9.4. The services to be performed by the contractor during the period of this contract shall at all times and places be subject to review by the Contracting Officer or authorized representative(s).

4.9.5. The COR and personnel from Base safety, fire department, flight line operations, security police and environmental management are empowered to issue a stop work order to the contractor in the event of an extreme emergency. In the event that a stop work order causes a delay in work that permits an equitable adjustment, the CO shall be notified.

4.10. Voluntary Protection Plan (VPP) Hill AFB and Little Mountain Test and Training Range is in the process of pursuing VPP recognition and/or has already been recognized under the

Occupational Safety and Health Act (OSHA) Voluntary Protection Plan (VPP) impact all

“applicable contractors” meaning they are working on Hill AAFB and Little Mountain Test and

Training Range for a minimum of one thousand hours in three months under the same contract, It is the contractor’s responsibility to ensure its employees and managers have a comprehensive understanding of CPP as well as full compliance with OSHA requirements. The contractor shall follow all safety and health rules of the installation. Detailed information on VPP is available on the OSHA website at http://osha.gov/dcsp/vpp/index.html.

http://osha.gov/dcsp/vpp/index.html

The Contractor shall provide their Total case incidence Rate (TCIR), their Days Away Restricted and/or Transfer Case Incident rate (DART) rates and their OSHA form 300 A and annually to the contracting officer and the COR for consolidation and submission as part of the installation’s annual VPP Self and Health management report. TCIR and DART rates are due by the 15 th of

January of each year.

The Contractor is responsible for compliance with the OSHA (Public law 91-596. The

Contractor shall submit a Safety and Health Plan and corresponding site safety checklist to the contracting officer ten (10) work days after contract award date. The Contractor’s Health and

Safety plan shall include appropriate measures to ensure the Contractor reacts promptly to investigate, correct and track alleged safety and health violations and uncontrolled hazards in the

Contractor work area.

4.10.1. Contractor’s Safety and Health Plan. The Contractor’s Safety and Health Plan shall demonstrate a management commitment to employee and health.

4.10.1.1 In performing work under this contract on Hill AFB and Little Mountain Test and

Training Range the Contractor shall provide a Safety and Health Plan with corresponding checklists to the contracting officer and the COR which shall:

(a) Identify the roles and responsibilities of the following individuals: management, supervisors, employees and safety coordinator.

(b) Identify all applicable safety and health laws, rules and regulations listed in this PWS and the contract. When applicable laws, rules and regulations change during the term of this contract the Contractor shall comply as the changes come into effect if it does not impact cost or delivery schedules or if a conflict does not arise in implementation of the new procedures. If any of these conditions occur, a written evaluation along with specific backup data and estimated cost data for these changes which impact the Contractor’s performance shall be provided to the Contracting Office *(CO) or the Administrative

Contracting Office (ACO). The Contractor shall not incorporate these publication changes until approved by CO or ACO. In the event there is a conflict between two or more publications, the Contractor shall provide written evaluation along with specific backup data to the CO or ACO and the COR within ten (10) calendar days of knowledge of conflict. Resolution of the conflict will be provided by the CO or ACO to the

Contractor.

(c) Provide worksite hazard analysis to include base-line hazard identification and required control measures.

(d) Provide job site analysis to include hazard of tasks required to control measures, identify employee safety and health training requirements, the documentation and documentation process.

(e) Workplace inspection frequency to include identifying the individual conducting the inspections and shall include employee hazard reporting procedures,

(f) Identify individual(s) responsible for corrective hazards, and shall identity first aid and injury procedures, procedures for accident investigation and reporting, identify emergency response procedures and identify the process for tracking controlled hazards in Contractor work area.

4.10.1.2 The primary Contractor is responsible for establishing these requirements for all subcontractors who qualify as applicable contractors (see paragraph 4.10.1)

4.10.2. HEALTH AND SAFETY ON GOVERNMENT INSTALLATIONS

4.10.2.1. In performing work under this contract on a government installation, the Contractor shall:

(a) Comply with the specific health and safety requirements established by this contract;

(b) Comply with the health and safety rules of the government installation that concern related activities not directly addressed in this contract;

(c) Take all reasonable steps and precautions to prevent accidents and preserve the health and safety of Contractor and government personnel performing or in any way coming in contact with the performance of this contract; and

(d) Take such addition immediate precautions as the contracting officer may reasonably require for health and safety purposes.

4.10.2.2. Any violation of these health and safety rules and requirements, unless promptly corrected as directed by the contracting officer, shall be grounds for termination of this contract in accordant with the Default clause of this contract.

4.10.3. Emergency Evacuation Procedures. Contractor employees shall follow the direction of the government employees in regards to emergency evacuation procedures, i.e. fire, tornado, bomb threats, It is the responsibility of the Contractor to provide guidance and establish procedures for responding to emergency for their employees. It is the Contractor responsibility to account for their employees following an emergency evacuation.

4.11. CONTRACT INITIATION AND CLOSE-OUT REQUIREMENTS.

4.11.1. SAFETY REQUIREMENTS AND REPORTS. The contractor shall perform work in a safe manner as required by OSHA, Safety and Health Requirements. Provide a verbal report to the CO as soon as possible of each occurrence of damage to Government property or an accident resulting in death, injury, occupational disease, or adverse environment impact. Provide a completed copy of required Accident Investigation Reports to the CO within five calendar days of each occurrence. Additionally, it is the intent of this Installation to implement Voluntary

Protection Program (VPP). Detailed information on VPP is available on the OSHA website at…