Attachment 1_Performance Work Statement .pdf

PERFORMANCE WORK STATEMENT

FOR

TECHNICAL TRAINING

Serv 19-035

PREPARED BY:

OC-ALC/OBCA

9 December 2021

PREAMBLE

Commander’s Safety Intent

The safety of everyone on Tinker AFB is our top priority. All Individuals must accept personal responsibility for safety and seek opportunities for improving the safety of our work environment. Everyone working on

Tinker AFB is challenged to find, fix (if able) and report all hazards and near-misses. It is our shared duty to take every reasonable step and precaution to prevent accidents and preserve the health/safety of each

Contractor and Government employee.

Section One

1.0 Description of Services

A five (3) year contract for Technical Training Services is required in a variety of areas in support of civilian and military employees within the Oklahoma City Air Logistics Complex (OC-ALC) at Tinker Air Force Base (TAFB), Oklahoma. Contractor support is required to conduct technical training and training support;

develop, review, and revise courseware; and manage training schedules.

1.1 Scope: The Contractor shall provide all labor, materials, equipment (except those items identified as “Government Furnished Property”), transportation, and other incidentals necessary to provide technical and administrative training and training-related support; courseware support (development/review/revision); and training schedule management services for OC-ALC/OBH in accordance with (IAW) the Performance Work Statement (PWS) at TAFB or at other government-arranged facilities when facilities are not available at TAFB. Materials shall include but are not limited to all printed instructional material, student handbooks, workbooks, handouts, end-of-course critiques, and any material required for course development efforts.

This training support shall include courseware development, of new courseware as well as revisions/updates of existent courseware, and on-the-job training. The Contractor shall provide classroom-based training, some of which may include practical hands-on applications training using actual equipment in a fully-functional shop environment. (See Appendices B and C for Course Description and Course Outlines) The Contractor shall be responsible for all the equipment and/or software necessary to provide the required course training, courseware development, and program support except those items listed in the GFP attachment.

1.1.1 The Government will provide training requirements to the Contractor by close of business on the second working day of each month prior to the month in which the classes are to be scheduled.

1.2 Requested Services: The Contractor shall provide training support to include the following:

1.2.1 The Contractor shall develop the class training schedule as requested by the Contracting Officer’s Representative (COR), and provide the training schedule to the COR for review and approval not later than (NLT) the 10th calendar day of the month prior to the scheduled month. If the 10th calendar day falls on a weekend day, a recognized holiday or on a scheduled base closure day, the training schedule shall be due on last business day before the holiday/weekend/etc.

Training schedule development shall include:

Coordination of training schedules and resources for the OC-ALC

Data preparation to support training requirements; to include printing of all courseware material for both instructor and student, and check training databases, technical orders (T.O.’s), regulations, operating instructions, and class exercises for validity

Provide instructors for the scheduled classes

1.2.1.1 Train the Trainer: Contractor instructors shall attend any necessary Train the Trainer sessions, as required by the COR, prior to conducting classes. The date(s) shall be agreed upon by the COR and the Contractor. In the event a command-level course is developed by another ALC and a contract instructor has been designated as the lead instructor, the Courseware Program Manager will make a request to the COR for the Contractor to attend the course validation. All applicable information will be made available to the COR for the formal ‘Request for Travel’ to the CO. NOTE: Train the Trainer sessions can also be interpreted as instruction provided by the Contractor to other ALC Trainers, as well as to OC-ALC personnel.

1.2.2 The Contractor shall use the Government’s Training Scheduling System (TSS) to enter the approved class schedule by the 12th calendar day of each month prior to the scheduled month. If the 12th calendar day falls on a weekend day, a recognized holiday or on a scheduled base closure day, the training schedule shall be entered in TSS by the last business day before the holiday/weekend/etc. The Contractor shall use TSS to schedule all classes, maintain all class rosters, and record all training completions and final grades.

Contractor shall obtain access to TSS through the COR. The Contractor shall protect information IAW the privacy act of 1974 of 5 U.S.C. § 552a.

1.2.3 The government may request additional classes at other times than the monthly request. When such classes are requested, the Contractor shall respond to such request within two business days with their determination of when they can provide the requested classes.

1.2.4 Contractor shall provide end-of-class critiques to students for feedback at class completion. Contractor shall review student end-of-class critiques to identify potential problems and take action as deemed appropriate by the Contractor and COR within five (5) business days of completion of each class. Contractor shall maintain completed end-of-class critiques by course number for a minimum of three (3) calendar years.

When courseware reviews begin, the Contractor shall provide all applicable end-of-class critiques to the OC-ALC courseware manager identified by the COR. The Contractor shall provide COR access to all filed critiques when requested. The Contractor shall turn filed critiques over to the COR at contract conclusion.

1.2.5 For classes with a duration of eight (8) hours or less, the Contractor shall take daily attendance on a TSS Attendance Roster, and shall email a copy to the Group Training Managers (as identified by the COR) of the student's organization. For classes with a duration greater than eight (8) hours, the Contractor shall document attendance on an AF Form 1151 “Training Attendance and Rating” , shall complete the TSS Attendance Roster at class completion; and shall email the completed TSS attendance roster to the Group Training Managers by the end of the business day on the last day of the class. The TSS Attendance Rosters and AF Forms 1151 shall be maintained by the Contractor, filed by course number and class completion date, for a period of three (3) calendar years, or up until contract completion or contract termination. The Contractor shall provide the COR access to filed TSS Attendance Rosters and AF Forms 1151 when requested. The Contractor shall protect information IAW the Privacy Act of 1974 of 5 U.S.C. § 552a. TSS Attendance Rosters and AF Form 1151s shall be turned over to the COR at contract conclusion.

1.2.6 The Contractor shall use the learning objective “pass/fail” criteria from the applicable course control documents for the class. At class completion, the Contractor shall report grades to each student and record the student grade on the TSS Attendance Roster or AF Form 1151 (as applicable). The Contractor shall use the following grading options for the TSS Attendance Roster and AF Form 1151:

Pass: Given to students who meet the minimum training requirements as defined by the course Plan of Instruction (POI)

Incomplete: Given to students who are present for class, but fail to meet the 90% attendance policy Fail: Given to students who fail to meet the minimum training requirements as defined by the course

POI. This is an academic failure.

No Show: Given to a scheduled student who fails to be present for class and has not been replaced by another student that has walked-in without being scheduled for class Replaced: Given to scheduled students who fail to show up for class and have been replaced by another student who has walked-in without being scheduled for class.

Org Incomplete: Given to a student twho has been removed from class at the written/verbal request of the student’s owning organization. This is usually done in order for the organization to meet mission requirements.

Delete: This is a tool used to remove students from the class roster who have been added by mistake.

This should only be used for students who have walked into a class without being scheduled for class and not for students who have been actively scheduled.

Attended-Class Canceled: Given to students who show up for a class and for some reason the class cannot be conducted. These students are then required to report back to their organization.

No Name/No Show: Given to students that fall outside the scope of all the other categories

1.2.7 the Contractor shall close-out the class roster in TSS within two working days from the end of each class,.

1.2.8 The Contractor shall immediately notify the COR whenever any student's quality/quantity of work or attendance indicates the individual may not be able to satisfactorily complete the training. Upon request by the COR, the Contractor shall provide documentation identifying the student’s unsatisfactory performance.

The documentation shall include the following information at a minimum: Student Name, Course Title, Student's Office Symbol, Period of Evaluation, and Description of Unsatisfactory Performance.

1.2.9 Contractor shall provide each student with all required training materials as identified in the course

POI.

1.2.10 Any behavior or display of attitude by student, instructor, or Contractor employee which might be considered by the contract manager/alternate(s) as unprofessional shall be immediately reported to the COR via memo or E-Mail. The memo/E-Mail shall include detailed information outlining the unacceptable behavior.

1.2.11 The Contractor is not authorized to grant student leave requests. Students will request leave from their respective supervisors and then notify the Contractor of the times they will be absent.

1.2.12 The Contractor shall instruct classes at other government-arranged facilities when notified by the COR that government facilities on TAFB are not available. The facilities will be within a twenty (20) mile radius of TAFB.

1.2.13 In the event of an instructor’s inability to teach, the Contractor shall contact the COR immediately and provide a qualified substitute to instruct subject course as originally scheduled. If a suitable substitute is unavailable, the Contractor has two (2) weeks from date of cancellation, or timeframe agreed upon by the COR, to re-schedule and instruct the class.

1.2.14 The Contractor shall provide other training support including the physical movement of training materials between buildings and classrooms when necessary. The Contractor shall distribute all training material to students per the Course Control Documents (CCD). Handouts will be kept by the students as identified in the CCDs and shall be printed front and back, black and white. If printed material is seventy-five (75) pages or more in length, it shall be spiral-bound. Student-kept handouts that contain fewer than seventy-five (75) pages shall be stapled. All undistributed training material shall be maintained by Contractor in the Contractor’s work area.

1.2.15 Place of Performance: The Contractor shall provide all training described in this PWS within Government Furnished Facilities (GFF) when available. For courses that do not require access to military domain internet or classes that do not require the transporting of GFP/CFP other than CCDs and student handouts, at training facilities arranged IAW 1.2.12. Approximately 23,441 square feet of space in Building 1 (at door # 9) will be assigned to the Contractor, as GFF, for the performance of contract requirements.

1.2.16 On-the-Job Training: The Contractor shall perform On-the-Job (OJT) training at the request of the COR. OJT will consist of the Government employee(s)/trainee working with a Contractor, who has been designated as trainer, on a day-to-day basis to obtain task knowledge and experience. OJT may be conducted in the trainee’s work area or at the GFF IAW paragraph 1.2.15, at the determination of the COR.. The Contractor/task trainer tracks or monitors the work of the Government employee until the individual is proficient enough to work alone. OJT will consist of three components (1) Job Knowledge – obtained by studying technical references identified by the trainer, (2) Job Proficiency – hands-on training provided on the job allowing the trainees' to gain proficiency of tasks performed in the work center and,

(3) Job experience, gained during the period of OJT to build confidence and competence. The contractor will provide written documentation of the employee’s OJT training to the trainee and COR at the completion of the requested period of training. The written report will also contain hours worked by contractor performing the OJT. Each session of On-the-Job training will be 8 hours in length. The request for OJT support will coincide with the submission of the approved class schedule IAW PWS 1.2.1, In the event additional OJT support is required outside of the approved class schedule, the COR will request the additional support.

1.3 Courseware Development: The Contractor shall provide two full time courseware developers that will develop, review, and revise courseware in collaboration with the OC-ALC Courseware Program Manager (CPM) with COR knowledge. The Government will ensure that any and all collaboration includes designated Contractor management personnel. Courseware development, review and revision will not be limited to the subject matter/classes identified in Appendices B and C of this PWS. The Contractor shall collaborate with Subject Matter Experts (SME) and the CPM to develop courseware.

Courseware shall meet Instructional System Development (ISD) requirements as detailed in applicable Air Force Instructions. Courseware will be original works created with assistance and input from Government SMEs and CPMs. If any material used in development efforts is reproduced from outside sources, all copyright and proprietary laws will apply and necessary licensing must be presented as part of the courseware. The Contractor shall meet with SMEs to accurately identify, verify, and document changes to courses. The Contractor shall take meeting notes and ensure that the course material is updated to reflect proposed changes. Courseware includes, but is not limited to: course control documents, instructional materials, evaluation materials, and supporting documentation which make up an instructional system. Examples of courseware items are course charts, course training standards, plans of instruction, instructional presentations, training manuals, training simulation programs, student exercises, product/process checklists, written tests, correspondence, and decision documentation. Course methods of delivery include Instructor-Led, Computer-Hosted Training and other methods as requested by the COR and approved by the CO.

1.3.1 New Development: The Contractor shall develop new courseware as authorized by the COR. New development includes the development of learning objectives, course training standards, plans of instruction, course charts, instructional presentations, training manuals, training simulation programs, student exercises, product/process checklists, assessments, correspondences, and decision documentation.

1.3.2 Periodic Review: The Contractor shall complete periodic review/revision tasks in collaboration with the CPM. Periodic reviews/revisions are generally conducted triennially, but certain subject areas (such as safety) require review more frequently. A periodic review/revision is defined as a well-documented evaluation of courseware by the Contractor, the CPM, and SMEs, who determine what fixes are needed to update the content and make the training more effective. The Contractor shall facilitate and conduct triennial and out of cycle course reviews/revisions with the CPM and SMEs three years from the last review date or as otherwise determined by the COR.

1.3.3 Interim Changes: The Contractor shall make interim changes to courseware as authorized by the COR. An interim change is defined as an official correction made to a course outside of formal review.

Examples of interim changes include updates or modifications to course number changes, correction to content, and changes in prerequisites. Interim changes are considered updates, unless they result in a change in learning objectives or proficiency levels.

1.3.4 Pen & Ink Changes: The Contractor shall make pen-and-ink changes to courseware as needed.

Contractor shall immediately advise COR when pen-and-ink changes have been made to courseware. A pen-and-ink change is a minor correction by an instructor or trainer without updating the courseware master file. Pen-and-ink changes shall be incorporated into the courseware during the next scheduled review.

1.3.5 DMTL: The Contractor shall use the Depot Maintenance Training Library (DMTL) to facilitate the course review process. The COR and CPM will ensure that the Contractor receives DMTL access and training necessary to support DMTL requirements.

1.3.5.1 The Government will create a work folder in the DMTL for each course under review. At a minimum, sub folders will include Course Control Documents, Plan of Instructions, Presentation, Correspondence, and Exam.

1.3.6 Contractor shall furnish all courseware, instructor notes, instructor courseware slides, training materials, student guides, handouts, and desk reference shop handbooks developed by the Contractor upon request by the COR or the OC-ALC Courseware Program Manager. Only the OC-ALC Courseware Program Manager and COR are authorized to receive courseware and course materials from the Contractor.

The Government retains ownership of all courseware and training materials.

1.3.7 Courseware Activity Scheduling: The Contractor shall provide courseware development review, and revision on a mutually agreed-upon schedule.

1.3.7.1 The Government will provide prioritized monthly courseware requirements to the Contractor by close of business on the second working day of each month prior to the month in which the courseware activity is to be scheduled.

1.3.7.2 The Contractor shall provide a proposed courseware schedule to the COR for review and approval not later than (NLT) the 10th calendar day of the month prior to the scheduled month. If the 10th calendar day falls on a weekend, a recognized holiday or on a scheduled base closure day, the proposed courseware schedule shall be due on the last business day before the holiday/weekend/etc. The Contractor’s proposed schedule shall include a start date and estimate of hours required for completion of each requirement. The approach to estimating courseware development times shall be based on the validated methodology IAW most current Air Force Instructional Technologies-Analysis and Selection criteria.

1.3.8 For monitoring satisfactory progress, the Contractor shall notify the COR when the development, review or revision effort is approaching 75% completion. Additionally, the Contractor shall include the status of all development, review, and revision efforts on the monthly status report.

1.3.18 The specifications contained in this PWS are designed to set forth requirements. This does not preclude the Contractor from exercising freedom in indicating the manner in which they intend to organize courseware. The intent of this paragraph is to allow the use of any training methodology which meets the functional requirements stated in the specifications. The COR reserves the right to select and approve or disapprove any deviations in the program.

1.3.19 Contractor shall research all applicable Technical Orders and Technical Data for any changes or revisions, to ensure that the latest information is being taught. Technical Orders for aircraft and component repair standards are available on the Air Force Portal and other DoD websites.

1.3.20 On-Site Training: To support courseware development, review, and revision, Contractor shall work with OC-ALC employees and technical experts, identified by the COR, outside of the classroom to better understand problems encountered and conditions in the workplace. The Contractor shall also participate in meetings related to training being conducted or planned, as directed by the COR.

1.3.21 Program Support Services: The Contractor shall provide program support in the following areas:

DLA Disposition Services (Formerly DRMS) (excess material/property, scrap turn-in) Base Supply (ordering, receiving, turn-in) Bench Stock Upkeep Equipment Custodian

GFP

Hazardous Material Handling Hazardous Waste Disposal Facilities Management Information Technology (IT) Management (including help desk work orders); and facilities/property security

Information for each of these requirements is identified in the PWS as follows:

DLA Disposition Services (Formerly DRMS): paragraphs 3.1.9., 3.5.4.

Base Supply: paragraphs 3.1.3, 3.5.2, 3.5.3 Equipment Custodian: paragraphs 3.5 - 3.5.3 GFP: paragraphs 1.2.15, 3.1 - 3.1.13, 3.1.2, 3.4.2, 3.5 Hazardous Materials Handling: paragraphs 1.18, 1.18.1, 1.19, 1.19.1, 1.20, 1.20.1 Hazardous Waste Disposal: paragraphs 1.17, 1.21 – 1.25.1, 1.48.1 Facilities Management: paragraphs 1.1, 1.2.12.2, 1.2.15, 1.12.4, 1.16, 3.3 – 3.3.10 IT Management: paragraphs 1.27, 1.28, 1.33.1, 1.48.1, 3.3.13, 3.3.14 Facilities/Property Security: paragraphs 1.12.4, 1.15.1, 1.33, 1.33.1, 1.34, 1.36, 1.37, 1.45, 1.48.1

1.4 Monthly Status Reports: The Contractor shall provide an electronic monthly status report to the COR by the fifth business day of the month throughout the Period of Performance (PoP). This report shall include names of all courses in development, status of all courses in development, expected completion dates for courses in development, number of hours worked on development during subject month and who worked them, name of courses in review or revision, number of hours worked on review and who worked them, expected review completion date, list of all courses instructed during subject month, any technical support projects contractors were engaged in, as well as any other information pertaining to activities that the Contractor participated in for the subject month.

1.5 Invoice for Services and Manpower Reporting: The Contractor shall submit all invoices for services no later than the 5th calendar day of the month following the services. All invoices shall be submitted through Wide Area Workflow System (WAWF) at https://piee.ab.mil.

1.6 Quality Assurance: According to the contract’s inspection clause, the Government will evaluate the Contractor’s performance under this contract. The COR will participate in the administration of this contract. Any matter concerning a change to the scope, prices, terms, or conditions of this contract shall be referred to the CO. All services to be performed by the Contractor during the period of this contract will be subject to review by the CO or COR.

1.7 Corrective Action Report (CAR)/Complaint Contractor Response Time: The Contractor shall provide a written response within two (2) business days which addresses the root cause, corrective action, and preventive actions in relation to the submitted CAR or Customer Complaint.

1.8 Increase of Courses: The Government reserves the right to increase the number of the training courses by 20 Percent (20%), through means of a modification based on the Government need during the life of the contract. The Contractor shall provide the agreed upon training services IAW the unit prices, terms and conditions agreed upon in the Basic and Option period of the contract.

1.9 Continuation of Essential Department of Defense (DoD) Contractor Services During Crisis: This requirement has been determined not to be essential and does not require continued support during a crisis as defined in DFARS 252.237-7023.

1.10 Hours of Operation and Scheduled Classes: During the PoP, the Contractor shall provide services from Monday through Friday except Federal holidays, during normal operating hours. Normal operating hours allow for day shift courses to begin at 0645 hours, and swing shift courses to conclude at 0015 Hours.

1.10.1 Inclement Weather: Inclement weather conditions may result in adjustment of classroom schedules.

The COR will provide inclement weather guidance to the Contractor.

1.10.2 National/Local Emergency: A national/local emergency such as a military action, increased security risk, base access restrictions, or other catastrophic event may result in changes to class schedules.

1.10.3 Class Schedule: Classes may be scheduled for day shift, swing shift, and alternative schedules as directed by the COR. Class and break times may be altered with the approval of the COR. Classes shall be scheduled to begin within 45 calendar days of the request by the COR. Classes normally shall be conducted during the following times:

Day shift training: 0645-1530

Swing shift training: 1530-0015

1.10.4 Contractor instructors shall provide appropriate breaks during the course of instruction. Breaks should be ten minutes for every fifty minutes of instruction. It is acceptable to continue training beyond fifty minutes and accumulate break time if doing so enhances the learning activity. The Contractor shall determine the acceptable duration of a training period without break but shall not exceed two hours of instruction with a minimum ten minute break.

1.10.5 For courses with a duration of four or fewer consecutive hours, the Contractor shall not provide for a student lunch/dinner period. For courses four-or-more consecutive hours in duration, the Contractor shall provide for a forty-five (45) minute lunch/dinner period to begin approximately at the completion of the fourth hour (lunch/dinner start time to be determined by the instructor at a logical point in the instruction).

1.10.6 Class stop times entered in TSS shall reflect the authorized lunch/dinner period as appropriate.

1.10.7 Class Size: Maximum class size is established by the OC-ALC Complex Training Manager.

Consideration is given based on group training requirements, facility capacity, training equipment availability, and course content complexity. The COR may choose to hold a class with as little as one student in attendance.

1.10.8 Periodic Briefings: The COR reserves the right to conduct regulatory required briefings for the students at the Contractor's site during normal scheduled class times.

1.10.9 Cancellation of Class: The COR will provide a minimum of forty-eight (48) clock hours’ notice to the Contractor should a class need to be cancelled or rescheduled. For purposes of this paragraph, Saturdays, Sundays, and Federal Holidays do not count towards the 48 clock hour notification.

1.11 Travel: The Contractor may be required to travel during the performance of this contract. Any requests for travel shall be submitted to the COR. The Contractor shall not travel unless it has been authorized by the CO. Travel shall be performed in accordance with the FAR 31.205.46 Travel Costs.

1.12 Special Qualifications: The of the Contractor Management, Courseware Developers, and all Instructors shall have the knowledge, skills, and abilities as outlined below:

1.12.1 Contract Manager / Alternate(s): Contract Management shall have at least (two) (2) years’ experience in Technical training and training administration within the last three (3) years. The Contractor Management shall possess the abilities listed below:

Execute and implement contract provisions Interpret and convey policies, procedures, and instructions Resolve student/trainer conflicts Enforce policies and standards with students

1.12.2 Courseware Developers: Contractor courseware developers shall possess at least one (1) year of experience in vocational training instruction and courseware development, review, and revision within the last three (3) years. Contractor courseware developers shall have performed the following tasks within the last three (3) years:

Planned and prepared courseware Conducted instructor-led classroom training Develop ISD compliant courseware

1.12.3 Contractor Instructors: Contractor instructors shall have completed Air Force Principles of Instruction course or equivalent. Equivalency of certificates will be determined by the government.

Contractor Instructors shall possess at least one (1) year of experience in vocational training instruction within the three (3) years prior to commencing instruction.

1.12.3.1 Contractor Soldering Instructors: Contract soldering instructors shall be qualified to instruct the various soldering courses IAW with AFSCMAN 21-102, paragraph 20.4.11.14.4. and required to be requalified every 36 months IAW AFSCMAN 21-102, paragraph 20.1.11.14.5.2.. Additionally, contract soldering instructors will act as Special Skills Qualification (SSQ) Officials for the various soldering disciplines that they instruct and be appointed in writing by the OC-ALC Commander or Vice Director.

Contract soldering instructors are required to follow the SSQ guidance IAW AFSCMAN 21-102, paragraph

20.4. and the AFSCMAN 21-102, OC-ALC Supplement. SSQ officials are required to attend the MHPMAS0000400VS – Special Skills Qualification (SSQ) Officials Course prior to being appointed as an SSQ Official.

1.12.3.2 Contractor Cardiopulmonary Resuscitation (CPR)/Automated External Defibrillator (AED) instructors: Contract CPR/AED instructors will be qualified by the 72nd Medical Group (MDG) to instruct American Red Cross (ARC) CPR/AED courses on Tinker AFB. For instructors to be qualified they must hold a current instructor certificate in the course(s) they wish to instruct, be affiliated with the 72 MDG Training site on the ARC Learning Center and participate in any science or curriculum updates published by the ARC. Additionally, contractor CPR/AED instructors will abide by the 72 MDG Military Training Network standards.

1.12.4 Security Monitor: Contractor shall assign security monitors to perform identification checks at building entry points when Force Protection Security measures are enacted. Security measures shall be maintained according to the Security Checklist provided by the COR.

1.13 Drawings and Other Data to Become Property of the Government: All designs, drawings, specifications, notes and other works developed or modified in the performance of this contract shall become the sole property of the Government and may be used on any other design or construction without additional compensation to the Contractor. The Government shall be considered the “person for whom the work was prepared” for the purpose of authorship in any copyrightable work under 17 United States Code (U.S.C.)

201(b). With respect thereto, the Contractor agrees not to assert or authorize others to assert any rights nor establish any claim under the design patent or copyright laws. The Contractor for a period of three (3) years after completion of the project agrees to furnish all retained works on the request of the CO. Unless otherwise provided in this contract, the Contractor shall have the right to retain copies of all works beyond such period IAW Defense Federal Acquisition Regulation Supplement (DFARS) Clause 252.227-7023.

1.14 Contractor Personnel: The Contractor shall provide the name of the Contract Manager (CM) and any alternates who shall act for the Contractor when the CM is absent. They shall be designated to the CO and COR, in writing, within ten (10) business days after the contract award date. The Contractor shall provide telephone numbers and email addresses where the CM and alternates may be contacted at any time. The CM or alternate shall have full authority to act for the Contractor on all matters relating to operation of this contract at the OC-ALC on Tinker Air Force Base (AFB). The CM or alternate shall be available to meet on the installation with Government personnel designated by the CO to discuss problem areas. The Contractor shall provide a CM who can read, write, speak, and understand English fluently.

1.14.1 The Contractor and Contractor personnel shall be required to identify themselves as contractor personnel by introducing themselves or being introduced as Contractor personnel. The Contractor personnel shall also display distinguishing badges or other visible identification for meetings with Government personnel or while performing work for the OC-ALC on Tinker AFB. The Contractor and Contractor personnel shall identify themselves as Contractor employees in telephone conversations and in formal and informal written correspondence.

1.15 Listing of Contractor Employees: The Contractor shall provide an initial listing of names and position titles of employees who will come to Tinker Air Force Base to the COR within five (5) business days after the contract award date. Within ten (10) business days, the Contractor shall also provide an updated listing of personnel to the COR when employees affecting the work of this contract change status or position.

1.15.1 The Contractor shall not employ persons on this contract if such employee is identified to the Contractor as a potential threat to the health, safety, security, and/or general well-being, or operational mission of the installation and its population. The Contractor shall not employ any person who is an employee of the United States (US) Government if the employment of the person would create a conflict of interest. The Contractor shall not employ any person who is an employee of the Department of the Air Force (AF), either military or civilian, unless such person seeks and receives approval according to the DoD 5500.7-R Joint Ethics Regulations (JER). In addition, the Contractor shall not employ any person who is an employee of the Department of the AF if such employment would be contrary to the policies contained in Air Force Instruction (AFI) 64-106, Air Force Industrial Labor Relations Activities. The Contractor shall be prohibited from employing off-duty CORs who are providing surveillance on any contracts/sub-contracts awarded to the Contractor. All contract personnel, depending on particular condition, occasion, or place or job assignment shall be required to wear professional and suitable attire. All Contractor personnel shall conduct themselves in a professional and courteous manner. The selection, assignment, reassignment, transfer, supervision, management, and control of contractor personnel in performance of this PWS shall be the responsibility and prerogative of the Contractor; however, the Contractor shall comply with the requirements set forth in this PWS and Tinker AFB regulations concerning the conduct of employees as referenced herein. The Contractor shall employ and maintain a technically trained and experienced work force.

1.16 Key Control: NOTE: All references to keys include key cards. The Contractor shall establish and implement methods to ensure all keys issued to the Contractor by the Government are not lost or misplaced, and are not used by unauthorized persons. Any keys issued to the Contractor by the Government shall not be duplicated. If a Quality Control Plan (QCP) is required in the PWS, the Contractor shall develop procedures covering key control and include them in the QCP. If a QCP is not required in the PWS, the Contractor shall develop written key control procedures. The Contractor shall provide the written key control procedures to the CO and the COR within ten (10) business days of the contract award date. The key control procedures shall include the turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrence of lost or duplication of keys to the CO and the COR. When the Government replaces locks or rekeys locks due to the Contractor’s fault, the total cost of the rekeying or the replacement of the lock or locks will be deducted from the payment for services due to the Contractor. In the event a master key is lost or duplicated due to Contractor fault, the

Government will replace all locks and keys for the system and the total cost of replacing all locks and keys for the system will be deducted from the payment for services due to the Contractor. The Contractor shall prevent the use of Government issued keys by any person or persons other than the authorized contractor personnel. The Contractor shall ensure that only contractor personnel performing work under this contract or personnel authorized by the CO gain entrance into locked areas.

1.17 Environmental Protection & Safety: The Contractor shall be knowledgeable of and comply with all applicable federal, state and local laws, regulations, instructions and requirements regarding environmental protection and occupational safety and health. The Contractor shall comply with any laws, instructions or regulation changes during the term of this contract.

1.17.1 Contractors shall be compliant Tinker Air Force Base (TAFB) Supplement to Air Force Instruction (AFI) 32-7086, “Hazardous Materials Management”, Tinker AFB procedures per Tinker Air Force Base Instruction (TAFBI) 32-7004, “Hazardous Waste Management”, and Complex procedures per Oklahoma City Air Logistics Complex (OC-ALC) Sup to AFI 32-7086, “Hazardous Material Management” and OC-ALCI 32-101 “Air Quality Record Keeping Procedure”. Publications are available digitally on e- Publishing website at www.e-publishing.af.mil for downloading or ordering.

1.18 Hazardous Material (HAZMAT): If no HAZMAT will be brought on base or used in performance on this contract, the contractor shall certify “No HAZMAT will be brought on base” or “No HAZMAT Usage” in writing on company letterhead. This certification shall be provided to the COR within ten (10) days after award. Upon COR receipt of the certification, the requirements of this section no longer apply.

Appropriate penalties for the contractor, or administrative and disciplinary action for the later shall be assessed if found in violation of above certification.

1.18.1 The Contractor shall not store chemicals or hazardous material (HAZMAT) on Tinker AFB.

Contractors shall be compliant with HAZMAT management procedures per Oklahoma City Air Logistics Complex (OC-ALC) Supplement to AFI 32-7086, “Hazardous Materials Management”. The Contractor shall maintain a log of all HAZMAT that is used on base. This usage log shall be provided to the COR monthly, the last business day of each month, or when the required work is completed. The COR will forward the records to the Unit Environmental Coordinator (UEC) no later than the fourth (4th) day of the following month or the first (1st) subsequent business day.

1.19 Safety Data Sheet (SDS) and Labeling: Upon COR receipt of the “No HAZMAT Usage” certification, the requirements of this section no longer apply.

1.19.1 The Contractor shall not transport, ship or use any chemical, material or substance used in the performance of this PWS on Tinker AFB before written approval is provided by 72 ABW/CEIE, Natural Infrastructure Management (Environmental Compliance). The Contractor shall submit to the COR, ten

(10) calendar days after contract award date all Safety Data Sheets (SDSs) and a completed OC-ALC Form 152, SDS Information Sheet. The Contractor shall receive approval from the COR prior to shipping any chemical, material or substance to Tinker AFB. A copy of the manufacturer SDS shall accompany the shipment. Contractor shall comply with the effective dates for SDS requirements IAW the Occupational Safety and Health Administrations (OSHA) Hazardous Communication Standard, Title 29, Code of Federal Regulation (CFR) Part 1910.1200. The Contractor shall ensure containers of hazardous chemicals are labeled with the following information, prior to shipping to Tinker AFB IAW OSHA Hazardous Communication Standard, Title 29, CFR Part 1910.1200 (2012): product identifier; signal word; hazard statement(s); precautionary statement(s); pictogram(s); and name, address and telephone number of the chemical manufacturer, importer, or other responsible party. The COR will forward all SDS submittals to 72 ABW/CEIE for approval. A current manufacturer SDS shall be submitted to the COR if the Contractor changes manufacturer or vendor for any chemicals that were prior approved. The Contractor shall maintain copies of manufacturer SDSs for all chemicals and SDSs shall be readily accessible at all times by Contractor personnel as well as government employees.

1.20 Hazardous Waste: If no HAZWASTE will be generated during performance of this contract, the contractor shall certify “NO Hazardous Waste Generation” in writing on company letterhead. This certification shall be provided to the COR within ten (10) days after award. Upon COR receipt of the “No Hazardous Waste Generation” certification, the requirements of this section no longer apply. Appropriate penalties for the contractor, or administrative and disciplinary action for the later shall be assessed if found in violation of above certification.

1.20.1 The Contractor shall dispose of contaminated solid waste, spent or processed chemical solutions, used rags and hazardous waste in government furnished waste containers located in the shop or area the work is being performed. The Contractor shall notify the COR if the required waste containers are not available on site.

1.21 Discharges: Any discharges into Tinker’s industrial waste treatment plant (IWTP) or sanitary sewer shall be approved and done IAW Tinker Industrial Waste Water Discharge Permit as instructed by 72 ABW/CEIE, Natural Infrastructure Management (Environmental Compliance). Notice of intent documentation shall be provided to the COR within ten (10) days after award. The COR will submit the required notice of intent documentation to the UEC for 72 ABW/CEIE approval. The Contractor shall not discharge into IWTP and sanitary sewer prior to approval issued by 72 ABW/CEIE. The Contractor shall maintain records of written approval issued by 72 ABW/CEIE for discharges into IWTP and sanitary sewer.

1.22 Off-Site Discharges: For discharges outside of Tinker AFB, the Contractor shall ensure waste water discharges, that may contain pollutants resulting from any contracted service, go to a state or federal permitted treatment facility such as a municipal Publicly Owned Treatment Works (POTW). The Contractor shall provide a letter ten (10) calendar days after contract award date to the COR from the POTW that states the POTW is permitted for all pollutants that the Contractor may discharge during the contracted service.

1.23 Spills: Upon occurrence of any spill that could enter the storm system or cause any harmful environment effects, the Contractor shall immediately call 911 to report the incident. When possible, the Contractor shall use a base telephone to receive help from Tinker AFB 911. If using a cell phone, the Contractor shall request Tinker AFB 911. The Contractor shall immediately report all environmental violations to the COR and UEC. The Contractor shall provide five (5) copies of a typed or written report about the incident within four (4) clock hours as follows:

One (1) copy to CO, two (2) copies to the COR, a copy for UEC and one (1) copy for record. The format of the report shall be left up to the Contractor, but the report shall contain the following information:

1.) Name and contact number of person reporting the spill 2.) Date and time of incident 3.) Location and source of spill 4.) Substance or pollutant spilled

5.) Amount spilled and rate of discharge 6.) Any damages or injuries involved 7.) Extent of area impacted 8.) Potential hazards 9.) Actions taken 10.) Organizations contacted 11.) Remarks Section - that addresses the cause of the spill (e.g. human error, equipment, etc.)

and whether 911 was called and which agencies responded.

1.24 Environmental Training: Upon COR receipt of the “No Hazardous Waste Generation” certification, the requirements of this section no longer apply.

1.24.1 Contractor personnel performing duties in the service of this PWS shall have training that acquaints the person with the details of Resource Conservation Recovery Act (RCRA) regulations in 40 CFR 260 through 279; applicable State Laws and regulations; DoD, Air Force and local requirements. This training can be obtained through creditable training institutions or companies. All training shall be approved by 72 ABW/CEIE, Natural Infrastructure Management (Environmental Compliance). RCRA training is available at http://www.natlenvtrainers.com/RCRA-hazardous-waste.htm;

http://www.skillsoft.com/catalog/detail.asp?CourseCode=esh_sah_a34_sh_enus000000 and http://www.lion.com/Storing-Hazardous-Waste-for-LQGs at the Contractor’s expense. Prior to obtaining training, the Contractor shall provide the name of the training institution or company and course description to the COR for approval within ten (10) calendar days after contract award date. Once written approval is received from the COR, the Contractor shall provide the environmental training certificates for employees performing duties in the service of this PWS to the COR, within thirty (30) calendar days after contract award date. In addition to the required environmental training, Contractors shall be compliant with Tinker AFB procedures per TAFBI 32-7004, “Hazardous Waste Management”.

1.25 Welding and Hot Work Requirements: The Contractor shall obtain an AF Form 592, USAF Welding, Cutting and Brazing Permit, prior to the use of any welding, cutting or brazing equipment. The Contractor shall contact the 72nd ABW Fire & Emergency Services Division's Fire Prevention Office at 405-734-3981 regarding all work that involves welding, cutting, brazing, soldering, tar kettles, and open flame devices.

The Contractor personnel who are performing the work shall keep this form with them at all times with them while at the worksite.

1.25.1 The Contractor shall meet the requirements of OSHA Standard 29 CFR 1910 Subpart Q (as applicable) and NFPA Standard 51B Standard for Fire Prevention during welding, cutting, and other hot work and as well as the AF Occupational Safety and Health (AFOSH) Standard 91-5, Welding, Cutting, and Brazing.

1910.252 is a general requirement which applies to all welding, cutting, and brazing (must be followed in all operations)

1910.253 applies to Oxygen-fuel gas welding and cutting

1910.254 applies to Arc welding and cutting

1.26 Forms, Technical Orders (T.O.), AFI, Air Force Material Command Instructions (AFMCI), and Publications: The Contractor shall obtain the forms and publications expressly required to perform the work in this contract via the internet at www.e-publishing.af.mil. In the event a form or publication is not available online, the COR will provide the form, instruction, or publication to the Contractor upon the

Contractor’s written request (e-mail is acceptable). In the event, laws, regulations, T.O.’s, AFI’s, or AFMCI’s change during the term of this contract, the Contractor shall be required to comply as the changes come into effect. Contractors delivering or handling official United States Air Force (USAF) records shall comply with the applicable records management regulations in AFI 33-322, Chapter 3, in its entirety.

1.27 Information Assurance (IA): All Contract Personnel shall successfully complete IA training prior to obtaining access to the network. IA training will be given to the Contractor by the COR. All Contractor personnel shall comply with IA policies and revisions. The Contractor shall ensure terminated employee’s network access is removed within two (2) clock hours of termination notice. The 72nd Communications squadron reserves the right to terminate the Contractor’s access to the Tinker AFB network at any time to preserve the integrity of the local network.

1.28 Housekeeping: The Contractor shall keep the work areas clean and neat IAW industry standards, OSHA, fire and safety standards, and this PWS.

1.29 Foreign Object Damage (FOD) and Dropped Object Prevention: Contractor personnel who work in or travel though areas near operational and production aircraft, engines, munitions, missiles, drones, space systems, support equipment, Aerospace Ground Equipment (AGE), trainers, and the Contactor personnel operating vehicles and equipment on flight lines, runways, taxiways, parking ramps, and in aircraft hangers and maintenance areas are required to receive the FOD/DOP training and to comply with AFI 36-2650, AFMC Supplement 1, paragraph 9.2., and A4.4.4. (Initial)/A4.4.5. (Refresher). The Contractor and Contractor personnel shall acknowledge the FOD/DOP training by viewing the Digital Versatile Disc (DVD) provided by the COR.

1.29.1 The Contract Manager shall provide written certification to the COR for each employee prior to the employees starting work in the OC-ALC shops. The certification shall have the title of the training, the name of the person who received the training, and the date of the training. The Contractor shall also ensure all new employees view the FOD/DOP training and provide written certification of training to the COR prior to the employees starting work in the OC-ALC shops. Every 36 Months, the Contractor and Contractor personnel shall be required to review the FOD/DOP training and to provide written certification to the COR.

1.30 Tool Control and Accountability: While performing contract services in or around Maintenance Production Shops, which includes ramp areas, the Contractor shall comply with AFI 21-101_AFMC Supplement 1, 21-101, Chapter 10 (all paragraphs) and OC-ALCI 21-112, paragraph 14.1. and 14.5.3.