QASP.doc

Quality Assurance Surveillance Plan For

SIX (6) METALLOGRAPH MICROSCOPES

76 MXW/OBWK

APRIL 2010

QUALITY ASSURANCE SURVEILLANCE PLAN

This Quality Assurance Surveillance Plan (QASP) has been developed to evaluate Contractor actions while implementing the PWS. It is designed to provide an effective surveillance method of monitoring Contractor performance for each listed objective on the Service Summary (SS).

The QASP provides a systematic method to evaluate the services the Contractor is required to furnish and not the details of how the Contractor accomplishes the work.

This QASP is based on the premise the Government desires to maintain a quality standard maintenance of Preventive and Remedial Maintenance on the six (6) Metallograph Microscopes. Contract to provide the service is the best means of achieving that objective.

The Government retains the right to inspect any item included in the contract, including tasks not shown on the SS. These services should be inspected in the same general manner as periodic surveillance items. The results of these inspections are documented and, if necessary, provided to the CO for action. Should a discrepancy be observed, the CO will handle each documented discrepancy on a case-by-case basis.

The Contractor, and not the Government, is responsible for management and quality control actions to meet the terms of the contract. The role of the Government is quality assurance to ensure contract standards are achieved.

SERVICE SUMMARY PERFORMANCE REQUIREMENTS

Performance Objective

PWS

Paragraph

SS#1

the contractor provide two (2) PM’s per year on the six (6) Metallograph Microscopes to maintain maximum, performance of the equipment in accordance with Original Equipment Manufacturer (OEM) specifications.

100%

Surveillance

SS#2

The contractor provide a copy of the PM schedule to the Quality Assurance Evaluator (QAE) within five (5) calendar days after contract award.

Surveillance

SS#3

The contractor respond to the QAE’s request for assistance within two (2) work hours after notification of a malfunction by contacting the equipment technical contract and troubleshooting via telephone communications.

Surveillance

SS#4

The contractor travel to Tinker AFB, OK, arriving no later than 72 clock hours after discontinuance of troubleshooting efforts.

Surveillance

SS#5

The contractor submit the Repair Estimate worksheet, MXRIWRS Form 011 or a contractor devised format, to the (QAE) on a best effort basis but no later than four (4) clock hours after completion of the inspection.

1.3.1.3.5.

100% Compliance

100%

Surveillance

SS#6

The contractor provide and use only new parts and material from the Original Equipment Manufacturer (OEM) in performance of this PWS unless authorized by the CO who will seek guidance from QAE.

1.4.1.

100% Compliance

100%

Surveillance

SS#7

The contractor, upon completion of the repair services, shall demonstrate to the on-site Government technical POC that all aspects of the system are repaired and are properly functioning in accordance with manufacturer’s specifications, industry standards and this PWS.

1.5.1.

100% Compliance

100%

Surveillance

SS#8

The contractor, upon completion of the contact service call, shall provide a legibly written service report to the QAE.

1.6.1.

100% Compliance

100%

Surveillance

SS#9

The contractor and personnel acknowledge receipt of the “Housekeeping/FOD/Tool Control Briefing Employee(s)’ by reviewing, signing, dating and returning MXRIWRS Form 032 to the Primary QAE or Alternate QAE prior to starting work in 76 MXW Shops.

100%

Surveillance

SS#9a.

The contractor ensure that each new employee receives and signs the “Housekeeping/FOD/Tool Control Briefing for Contractor Employees” before starting work in 76 MXW Shops.

100%

Surveillance

SS#10

The contractor and personnel acknowledge the FOD and DOP by viewing a training DVD and providing a contractor devised certificate of training to the QAE for each employee within five (5) days of contract award.

100%

Surveillance

SS#10a.

The contractor also ensure that each new employee view the FOD/ DOP Training DVD and provides a contractor devised certificate of training to the QAE prior to starting work in the 76 MXW shops.

100%

Surveillance

Performance Objective

PWS

Paragraph

NON-SS #1.

The contractor, in the event that laws or regulations change during the terms of this contract is required to comply as such laws come into effect.

1.12.2.

100% Compliance

Periodic Inspection and Customer Complaint

NON-SS #2.

The contractor comply with all safety practices posted in the assigned work area and the attached Appendix C, provided by the Safety Office.

1.13.1

100% Compliance

Periodic Inspection and Customer Complaint

NON-SS#3.

The contractor keep the work areas clean and neat in accordance with Industry Standards, Occupational, Safety and Health Administration (OSHA), fire and safety standards and this Performance Work Statement (PWS).

1.14.1

100% Compliance

Periodic Inspection and Customer Complaint

NON-SS#4.

The contractor, while performing contract services in or around the Maintenance Production Shops, comply with AFI 21-101 and AFMCI Sup 21-101, Chapter 10.

1.15.1

100% Compliance

Periodic Inspection and Customer Complaint

PROCEDURES

The government contract monitor will perform inspections to ensure contractor compliance with the appropriate paragraphs of the PWS and will record the results of inspection, noting the date and time of inspection. If inspection indicates unacceptable performance, the Quality Assurance Evaluator (QAE) will notify the contractor and the contracting officer of the deficiencies for correction. The Contractor shall be given a reasonable time after notification to correct the unacceptable performance if such correction is possible. The length of time allowed to correct the problem will depend upon the requirement and the deficiency, and the Contractor will be notified of the time allowed for correction when the deficiency is reported to the Contractor.

The QAE will inspect and accept contractor services at the completion of each contract payment period. The QAE will certify services actually received under this contract via a letter to the Contracting Officer (email is acceptable).

METHODS OF SURVEILLANCE

100% Surveillance: Items that require 100% inspection are always checked after completion of work to assure that work has been accomplished in accordance with (IAW) the contract.

Periodic Inspection. This type of surveillance is based upon selecting samples for evaluation on other than 100% inspection or on a statistically random basis. The QAE selects the time, location and date of the inspection.

Semi-annual inspections will be used as the evaluation technique on this contract for Periodic Inspection for this QASP after completion of work to assure that work has been accomplished.

Customer Complaint. This type of surveillance is based on the contractor’s performance. Any customer that observes unacceptable services, either incomplete or not performed, for any of the above performance objectives may generate a Customer Complaint. The QAE will furnish written instructions to each organization receiving the contractor’s service at the beginning of contract award. The QAE will email or fax a copy of a completed and a blank MXRIWRS Form 029, Customer Complaint Record and instructions to the engineer and/or unit shop foreman on how to fill out the form, who to return it to, the name and phone number of the QAEs.

Validation. When a complaint is received, the QAE validates the complaint by checking the PWS. The QAE evaluates the complaints on a case-by-case basis. If the deficiency requires immediate correction, a phone call may be necessary followed by a completed MXRIWRS Form 029. Any government action or lack of action caused unacceptable performance, the complaint is not valid.

Notification Process: If the deficiency is validated, the QAE will email a completed MXRIWRS Form 029 to the contractor within one (1) work day from the time of the complaint.

Contractor Response Time: The contractor shall provide written response by emailing the properly completed MXRIWRS Form 029 back to the QAE, within two (2) work days of receipt of the MXRIWRS Form 029.

Records. The QAE will retain and file the annotated Surveillance Checklist and MXRIWRS Customer Complaint Records 029. At the completion of work, the QAE will review the Checklist and the MXRIWRS Customer Complaint Records 029 to ensure all work has been accomplished in accordance with the contract.

Date/Time Recd by the Contract Monitor

SOURCE OF COMPLAINT

NATURE OF COMPLAINT

Contract Monitor describes complaint in detail.

Name

Organization

Telephone

CONTRACT REFERENCE

Contract Monitor annotates PWS paragraph reference that applies to the complaint.

VALIDATION

Contract Monitor annotates reference paragraph number stated in the PWS and/or other applicable directives that apply to the complaint.

Contract Monitor annotates the date/time and method used to notify the

Contractor annotates date/time action was taken to correct problem. If contractor of this complaint.

corrective action cannot be taken within the time allowed, the contractor may provide the date corrective action will be taken.

ACTION TAKEN BY CONTRACTOR

Contractor annotates specific action to correct the problem.

PLANNED ACTION TO PREVENT RECURRENCE

Contract annotates specific plan of action to prevent recurrence of the complaint and/or findings.

SIGNATURE OF CONTRACTOR ANSWERING COMPLAINT

Signature of Contractor personnel answering the complaint.

RECEIVED/VALIDATED BY

Follow up by Contract Monitor to validate corrective was taken.

MXRIWRS FORM 029 (June 2005)

SURVEILLANCE CHECKLIST

PM/RM

Six (6) Metallograph Microscopes

OBJECTIVE

PWS

PARAGRAPH

PERFORMANCE

THRESHOLD

METHOD OF

SURVEILLANCE

NON-SS 1

The contractor, in the event that laws or regulations change during the terms of this contract comply as such laws come into effect.

and

Customer Complaint

Customer Complaint

Customer Complaint

Periodic Inspection

Customer Complaint

MXRIWRS FORM 008 (Revised November 2005)