PWS_-_Satellite_Internet_-_Updated.docx

Performance Work Statement

Dated 5 Feb 14

Commercial Satellite Internet Service Provider for CENTCOM FORWARD HQS (CFH) Joint Security Office (JSO), in support of (ISO) Antiterrorism and Force Protection (AT/FP) computer system program use.

Part I: General

1.0. General: This is a non-personal services contract to provide Satellite Internet Services to end user; the location determined by the United States Government (USG) is Al Udeid AB Qatar. The Internet services will support CFH JSO AT/FP computer systems, while supporting information usage within the Global Distribution Management System (GDMS). The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers, sub-contractors, shall be accountable solely to the Contractor who, in turn, is responsible to the Government.

1.1. Description of services: The contractor shall provide all management support, to include expert analytical and technician help desk telephonic and email support, to provide a reliable commercial satellite internet service that is capable of supporting CFH JSO AT/FP computer system services. The Satellite Internet services will support Global Distribution Management System (GDMS) for CFH JSO AT/FP programs. GDMS is a commercial asset visibility and force protection software program and is an application-based system that uses and relies on internet service. Due to the sensitive nature of the programs, this service must be provided by a US owned and operated technology company.

1.2. Background: USG provides AT/FP assessments and support throughout CENTCOM Area of Responsibility (AOR) while utilizing GDMS software in support of mission requirements. The lack of reliable dedicated communications and increasing requirements for reliable, responsive Satellite internet services at this location create a USG need for a reliable and separate US owned and operated technology commercial Satellite internet provider with capable services in support of daily missions.

1.3. Objectives: Commercial Satellite Internet will improve the CFH JSO AT/FP efforts required for the USG throughout the CENTCOM AOR, as annotated at the military installation (CHF) in Qatar. This PWS describes a performance-based work environment in terms of "what" the required service outputs are rather than "how" the work is to be performed.

1.4. Scope: Contractor shall supply a commercial Satellite Internet service that will continuously provide a minimum of 2048Kbp Upload x 512Kpbs or 2.0 Download (lAW paragraph 1.5) and provide service support to ensure the system remains operational within the normal contractor business hours. The Contractor must provide routine Technical Support to address any issues with equipment or service that may cause services to be interrupted. Technical Support must ensure that any problems that the system encounters can be dealt with urgently, in order to minimize gaps in service. The installation site will have commercial off the shelf (COTS) government furnished equipment (GFE) equipment on hand and installed by Government personnel that is compatible to support the required commercial Satellite internet service.

A. The site-specific internet feed will provide the following:

1. Minimum of Upload and Download Speeds, capability as specified according to location/site in paragraph 1.5

2. The site-specific internet feed will have a dedicated line in accordance with PWS para 1.5.

1.4.1. The contractor shall provide and maintain an operational commercial satellite internet service of not less than 2048 Kbps Upload x 512 or 2.0 Download on a 24-hour basis of operation for the sole purpose of supporting the CFH JSO Satellite internet feed. The Government will reconfirm the specific installation point with the vendor upon contract award. The site within the location in accordance with para 1.5 will have a dedicated ration of 10:1 internet feed. Contractor shall provide service for 1 location in at CFH Qatar.

1.4.2. Phase-In Period: Upon award, the contractor shall coordinate with the end user at the specific installation location to help support activation of the on hand GFE equipment. Equipment installation and set-up shall begin at the site by USG personnel coinciding with the activation of services. A system test is to be done between USG personnel performing initial set-up and installation with direct help from the contractor providing the internet satellite service to ensure the system is fully operational prior to contract continuation. The initiation of service shall be dictated by the end user. The Government reserves the right to alter the initial period of performance start date as the mission and requirement dictates.

1.4.3. The contractor shall ensure that knowledgeable, qualified personnel are trained and employed to render appropriate telephone and email technical support to the installation site on a normal contractor business hour basis that includes a "Best Effort" type of support during non-business hours.

1.4.4. Telephone technical and email support shall be provided by the contractor within their normal business hours, based on Eastern Standard Times, to the commercial internet service (to include provided equipment) in order to sufficiently correct any stoppage or interruption in service below the required rate of Upload & Download as detailed in paragraph

1.5. For issues of degraded service, the contractor will respond within two (2) hour of notification. For issues of service stoppage/interruption, the contractor will respond within one (1) hours of notification.

1.4.5. On-site support will be provided by USG personnel. If efforts to rectify system issues have not been resolved by USG personnel through telephonic or email support to the contractor, the contractor shall respond with further technical support of replacement components within 48 hours of identification or notification of interrupted or slow service to the end user. Additionally, telephonic and email support and services provided by the contract, must be done with personnel who are fluent in English and must be able to read and write English.

1.4.6. The contractor shall provide for all resources required to maintain this service at the performance standard required in such a manner as to sustain operability for the agreed upon time period to include repair parts (to replace equipment part failures due to normal wear and operation of the equipment required to conduct repairs).

1.4.7. The contractor shall provide at least 14-day notice prior to any scheduled maintenance and 72-hour notice prior to any unscheduled maintenance.

1.5. Performance Work Statement: Contract will provide service requirements outlined herein:

1.5.1. The Government reserves the right to add additional locations beyond those listed, at the same negotiated price per bandwidth, through bilateral modification at a later date. These sites are single point sites dedicated to specific users as determined by the USG.

SITE

Site Bandwidth Requirement Contention Ratio

1.5.2. Date required: 19 February 2014. Service activation is needed upon completion of set-up and configuration.

1.5.3. DELIVERY INSTRUCTIONS. N/A

1.6. Period of Performance: The period of performance for Satellite Internet Service shall be for one (1) base period of 12 months and two (2) 12-month option years. The Period of Performance reads as follows:

Base Period Year: 12 months after the contract award Option Period Year 1: 12 months Option Period Year II: 12 months

1.7. Deliverables:

1.7.1. A monthly report of service will be provided by the contractor to the end user to keep track of the following statistics (at a minimum): Average Kbps rate (by week), amount of time not in service in minutes (by week), detailed reasons for interruption service, and future mitigation of identified problems.

1.7.2. Performance Thresholds

Continuous 24-hour Service (2048 Kpbs Upload x 512Kpbs download) PWS para 1.5

N/A

100%

Equipment malfunctions PWS para 1.4.5

1.7.3. All stoppages or gaps in service below according to site matrix will be recorded and reported to the end user in writing as to reason, duration, and future mitigation within 24-hours of incident.

I.7.4. Service interruptions of slow internet speed, in accordance with paragraphs 1.5 and 1.7.2, that result in a period of equal to or greater than 3 calendar days without satisfactory justification or coordination (in writing) to the end user shall result in a prorated payment and term from the contractor for services that were provided for the specific time periods. The daily rate of the provided service shall be deducted from overall invoice for each 24-hour period or portion thereof that the government is without the provided service. Daily rates are calculated by dividing the monthly rates by 30 and then dividing by the total number of internet feeds.

1.7.5. Interruptions of Service including, and in excess of 3 calendar days without satisfactory justification or coordination (in writing) with end user may be cause for termination of contract without further payment of services (to be in effect the first day of service interruption). Please note that it is imperative that the contractor communicate with the end user with regards to all matters concerning the contractor's ability to respond to equipment malfunctions.

1.7.6. Contractor shall work closely with USG to schedule installation and maintenance to minimize downtime at operational location. The contractor shall be prepared for the possibility of military or police operations to affect timelines and schedule. The contractor shall immediately notify the end user of any such operations that affect the contractor's ability to perform.

1.7.7. Provide sufficient work force to ensure the ability to meet contract requirements

1.8.1. Monthly Surveillance Reports (MSR): Contractor shall provide MSR regarding bandwidth service to end user per contract PWS. Monthly report should include status over the last month, to include outages (with report of causes and fixes), bandwidth utilization, new connections, and keep to the operation of the Satellite internet Services.

1.8.2. All documentation and reports will be in English with respective date and signature of end user and contractor.

1 .8.3 Provide all invoices no later than the 10th of every month to the Contracting Officer and end user for payment processing.

1.8.4. Provide a Monthly Preventative Maintenance Report that addresses when required maintenance was conducted, whether it was unscheduled or scheduled, and what, if any, faults were identified and/or corrected.

1.9. General Information

1.9.1. Hours of Operation: The US owned and operated technology contractor is responsible for providing best effort operations and support to one (1) site under this PWS. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS for this USG. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.9.2. Place of Performance: Contractor shall provide services and performance operation & maintenance as necessary to 1 site lAW PWS.

1.9.3. Type of Contract: The Government will award a firm fixed price (FFP) contract that is best suited for this requirement as determined by the CO.

1.9.4. Meetings: The end user and other Government personnel, as appropriate, will call for a telephonic meeting on an "as needed" basis. Appropriate action shall be taken to resolve outstanding issues. Telephonic meetings shall not incur any additional cost to the government.

1.9.5. Contractor Travel: Contractor will NOT be required to travel to site IAW PWS.

1.9.6. Data Rights: The U.S. Government has unlimited rights to all documents/materials produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the CO. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.9.7. U.S. Owned/Operated: Contractor will be a U.S. owned and operated technology company who provided Satellite service.

1.10 Government furnished equipment/items: The US Government will provide equipment to support the installation as follows:

PART II

DEFINITIONS & ACRONYMS

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER (CO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.4. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.5. PHYSICAL SECURITY. Actions that prevent the loss or damage to contractor provided property while in shipment to Qatar.

2.1.6. QUALITY ASSURANCE (QA). The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.