Attachment_1_-_Performance_Work_Statement.docx

PERFORMANCE WORK STATEMENT

FOR

PERSONAL WIRELESS COMMUNICATION SYSTEMS

MAINTENANCE AND REPAIR

Al Udeid Air Base, Qatar

11 Jun 2014

TABLE OF CONTENTS

2. SERVICE SUMMARY 3

APPENDIX 1 - EQUIPMENT INVENTORY LISTING 5

APPENDIX 2 – ESTIMATED WORKLOAD 6

APPENDIX 3 – AIM MAINTENANCE WORK ORDER 7

PERFORMANCE WORK STATEMENT

FOR

PERSONAL WIRELESS COMMUNICATION SYSTEMS

MAINTENANCE AND REPAIR

1. DESCRIPTION OF SERVICES. The contractor shall provide all management, materials, labor, tools, parts, and equipment necessary to perform repair services for Personal Wireless Communications Systems (PWCS) Equipment. Services include non-recurring maintenance for the equipment listed in the Equipment Inventory Listing (Appendix 1). Equipment will be sent from Al Udeid Air Base (AUAB) to an offsite depot for maintenance and repair.

1.1. Maintenance Specification Requirements. The contractor shall perform all services in accordance with the Federal Communication Commission (FCC) and Original Equipment Manufacturers' (OEM) specifications.

1.2. Non-Recurring Maintenance. Non-recurring services constitute repair on equipment on an as needed basis in accordance with the equipment listed on the Price List (Attachment 2). Non-recurring maintenance should be accomplished and shipped back to AUAB within thirty (30) days after contractor receipt of PWCS equipment. The government reserves the right to perform programming and testing on returned equipment. Historical Estimated Workload can be found in Appendix 2.

2. SERVICE SUMMARY. The contractor’s service requirements are summarized into performance objectives that relate directly to mission-essential items. The performance threshold briefly describes the minimum acceptable levels of service for each requirement. These minimums do not relieve the contractor from performing 100 percent of all work requirements. Failure to do so could result in an issuance of unacceptable inspection ratings and/or a Contract Discrepancy Report (CDR). These thresholds are critical to mission success. Work must be accomplished according to the terms, conditions, and specifications stated in the contract.

3. GENERAL INFORMATION:

3.1 Contract Qualifications: The contractor shall:

3.1.1 Be Factory Trained in Motorola Astro 25 Trunked and Conventional radio systems, MCC7500 console systems, and APX/XTL/XTS series subscribers.

3.1.2 Have a Service Depot with sufficient Land Mobile Radio (LMR) spares for quick turnaround of equipment requiring repair and meets physical security requirements. Spare equipment/part stock shall be of the same model as the equipment sent for repair.

3.1.3 Repair all equipment using only OEM parts.

3.1.4 Maintain a Service Depot that is Factory Mutual (FM) certified for repair of intrinsically safe equipment. Service depot needs to be equipped with the proper test equipment to perform vacuum check and pressure testing of ruggedized radios.

3.1.5 Provide depot repair for infrastructure, third-party and subscriber equipment. The program must have capabilities to repair Advanced Encryption System (AES) equipment within 30 calendar days. This ensures maximum turnaround of assets with minimal mission impact.

3.1.6 Be capable of performing equipment monitoring of network components on a 24/7/365 basis.

3.1.7 Provide 24/7/365 technical support services via telephone. Pricing for technical support services shall be in accordance with Price List (Attachment 2).

3.2 Quality Control

3.2.1 Documentation. The contractor shall document corrective actions to be taken and record them on the AIM Maintenance Work Order (Appendix 3) paperwork supplied with each piece of PWCS equipment.

3.2.2 Non-conforming Services. The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance. The Government may require repair or replacement of nonconforming supplies or reperformance of nonconforming services at no increase in contract price. If repair/replacement or reperformance will not correct the defects or is not possible, the government may seek an equitable price reduction or adequate consideration for acceptance of nonconforming supplies or services. The Government must exercise its post-acceptance rights within a reasonable time after the defect was discovered or should have been discovered; and before any substantial change occurs in the condition of the item, unless the change is due to the defect in the item.

APPENDIX 1

EQUIPMENT INVENTORY LISTING

The following list is representative of the type of PWCS equipment used by AUAB personnel. Currently all of the equipment, affected by this contract, contains or is fitted to contain Over The Air Rekeying (OTAR) and Advance Encryption Standard (AES).

NOTE: This list is provided for informational purposes. The list is not all-inclusive and the types of equipment listed here may change during the term of the contract.

Mobile Radios ASTRO DIGITAL XTL5000 Dash Mount 158

Consolettes

ASTRO DIGITAL XTL5000 134

GTR 8000 Stations

Miscellaneous Equipment

Trunking System

NOTE: All equipment maintenance may include maintenance of associated antennas and cables.

* Computer stations use Motorola proprietary software that will need to be maintained by depot.

APPENDIX 2

ESTIMATED HISTORICAL WORKLOAD

Note: All other inventoried equipment is repaired on an as needed basis.

APPENDIX 3

AIM Maintenance Work Order image1.jpg