Attachment6PerformancePlan.pdf

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Performance Plan

PERFORMANCE PLAN

FOR

WORSITE PHYSICIAN

INCIRLIK AB, TURKEY

21 June 2010

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REVISION CONTROL

Revision Number Date Remarks

Basic 21 June 2010 This is the initial publication of the Worksite Physician Performance Plan.

REVIEW & ACCEPTANCE.

Multi-Functional Team (MFT) member signatures indicate their review and acceptance of the Performance Plan for the Incirlik Worksite Physician. These signatures indicate coordination on this plan at the time of development and will remain in effect until the plan is changed.

Coordination:

Signature Date Quality Assurance Personnel (QAP):

Fatih Akay,Civ

Vince Halverson, Civ

Functional Commanders (FCs):

Carina Harrison, Capt

Quality Assurance Program Coordinator (QAPC):

ANDERSON, WILLIE, CIV

Contracting Officer (CO):

RODGERS, LEO, III, CIV

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1. PURPOSE.

This Performance Plan (Plan) has been developed and will be implemented in accordance with AFI 63-124, Performance-Based Services Acquisition (PBSA) guidelines. This plan will be used by the Quality Assurance Personnel (QAP) to ensure contractor compliance on the Incirlik Passenger Terminal Monitoring service contract.

2. OBJECTIVE.

This Plan is designed to provide the QAP an effective systematic surveillance method for each item listed on the Service Delivery Summary (SDS). The premise of commercial contracting is for the Contractor to assume responsibility for the work they produce. The government will also rely on the Contractor's submitted Quality Control Plan for ensuring contractual requirements are met.

3. RESULTS.

The results in managing this acquisition through this Plan are to provide 39 FSS with a professional, Worksite Physician that will meet or exceed reasonable standards of professional practice for occupation services health care as determined by the Turkish labor law, Social security Law and regulations. The objective shall be to provide efficient and effective performance-based services that support a high quality, productive workforce by facilitating individual professional and personal development, enhancing recruitment, retention and readiness, while maintianing compliance with Turkish mandates.

4. AUTHORITY.

Authority for issuance of this Plan is provided in accordance with FAR Part 52.246-4 -- Inspection of Services -- Fixed-Price and under Contract Section E, Inspection and Acceptance, which provides for inspections and acceptance of the articles, services, and documentation called for in this contract. Government quality assurance personnel will perform surveillance to determine the contractor’s compliance with designated performance requirements of the contract.

Documentation is required to record, evaluate, and report contractor’s performance. Quality Assurance Personnel are required to maintain records of the contractor’s performance and keep the Contracting Officer informed.

5. MULTI-FUNCTIONAL TEAM ROLES & RESPONSIBILITIES.

The following government officials will participate in performance management of the contractor. Their roles and responsibilities are described as follows:

5.1. Quality Assurance Personnel (QAP): are responsible for monitoring, assessing, recording and reporting on contractor compliance with the terms and conditions of the contract.

These individuals will have primary responsibility for completing quality assurance monitoring forms that will be used to document the inspection and evaluation of the contractor’s performance. The QAP will maintain surveillance documentation, notify the Contracting Officer (CO) of any significant performance deficiencies and recommend improvements to the Performance Plan and Performance Work Statement (PWS) throughout the life of the acquisition.

5.2. Contracting Officer (CO): has overall responsibility for overseeing the contractor’s performance. The CO will also be responsible for the day-to-day monitoring of the contractor’s performance in the areas of contract compliance, contract administration, cost control, and

Performance Plan Page 4 of 13 property control; reviewing the QAP assessment of the contractor’s performance; and resolving all differences between the QAP version and the contractor’s version of events. The CO is the only person with the authority to direct the contractor in the performance of his duties under the contract and to make interpretations of and changes to the contract. The CO will facilitate MFT meetings.

5.3. Functional Commander/Director (FC/FD): has overall responsibility for developing the PWS and the Performance Plan and ensuring they satisfy mission requirements, are performance-based, foster innovation, and define metrics. The FC/FD will also be responsible to assign competent and capable functional experts to the Multi-Functional Team (MFT) who will be available full time or as warranted by the procurement cycle. The FC/FD will also assign, as a minimum, a primary and an alternate QAP and notify the CO of any changes to this designation and any significant contractor deficiencies related to the performance of the contract.

The FC/FD is responsible for identifying mission essential services and developing the necessary documents IAW DoDI 3020.37, Continuation of Essential DoD Contractor Services During Crisis.

5.4. Contracting Squadron Commander (39 CONS/CC): serves as the Business Advisor to the Base Commanders and Group Commanders; developing and implementing acquisition strategies for services acquisitions; providing oversight of the MFT in planning, assessing contractor performance, and managing the acquisition throughout the life of the requirement; and ensuring personnel on the MFT receive the appropriate level of training to meet local needs.

5.5. Quality Assurance Program Coordinator (QAPC): develops, manages and implements the base Quality Assurance Program; supports the MFT in the development of contract requirements, ensuring requirements are clearly stated and enforceable; aids in development of the Service Delivery Summary (SDS) and Quality Assurance Surveillance Plan and provides training to all FC/FD, QAPs and others that interact with this contract as needed.

5.6. Contract Administrator (CA): The focal point for issues regarding the contract;

prepares and processes modifications to the contract; assists the CO in ensuring contractor performance meets contract standards; records and transcribes minutes for meetings.

5.7. Contract Manager (CM): The contract manager shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall be available during normal duty hours within one (1) hour to meet on the installation with government personnel designated by the Contracting Officer to discuss problem areas. The contract manager shall be on-site during normal duty hours and contingencies requiring work beyond normal duty hours. The CM ensures that Self-Inspections are conducted semi-annually throughout the contract and copies are provided to the Functional Commander (FC).

6. QAP APPOINTMENT AND TRAINING.

6.1. A primary and alternate QAP will be appointed for this contract. The FC/FD is the designating authority.

6.2. Each QAP will be available to receive Phase 1 & 2 training provided by the contracting office before they can perform contractor surveillance.

6.3. Each QAP will be available to receive Annual Refresher training provided by the QAPC.

The QAP will contact the QAPC for the annual training dates.

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7. GENERAL.

All documentation of this surveillance plan will be marked, "FOR OFFICIAL USE ONLY."

8. SERVICE DELIVERY SUMMARY (SDS) AND METHOD OF ASSESSMENT.

As a minimum, QAPs will monitor, review, and report on the contractor’s performance and compliance with all Service Delivery Summary (SDS) items shown below (from Section 2 of the PWS). The service requirements summarized below are performance objectives that relate directly to mission essential items. The performance thresholds referenced in the table briefly describes the minimum acceptable levels of service required for each service requirement. The performance thresholds established for each of the performance objectives are the number of defects permitted before the QA notifies the contracting officer in accordance with FAR 52.212.4, Contract Terms and Conditions-Commercial Items, or FAR 52.246-4, Inspection of Services - Fixed Price.

SERVICE DELIVERY SUMMARY: PHYSICIAN

Performance Objective (General) 1. PWS Paragraph

2. Performance Measure

1. Practices within guidelines established by Turkish occupational health laws/regulations.

Introduction and Description of Services 1.

100% compliance required

2. Documents medical assessments and observations.

8, 10, 12, 13, 15, 20 90% compliance required

3. Utilizes 39 ABW computer system to enter prescriptions and obtain Social Security protocol numbers and for e-mail communication.

25 100% compliance required

6. Complies with safety policies. 26 Zero violations

7. Consults with other specialty practitioners and refers to local hospital as needed

4 100% compliance required

8. Adheres to work duties and schedule in accordance with PWS paragraph.

Description of Services

No more than 1 unplanned absences per quarter

9. Maintains continuing medical education, licensing, registration, and certifications IAW Turkish laws and regulations

1 100% compliance required

9. METHODS OF INSPECTION APPLICABLE TO THIS CONTRACT

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9.1. PERIODIC INSPECTION. These items are inspected using periodic surveillance (daily, weekly, monthly, quarterly, etc.) as determined by the QAP. The results of the periodic surveillance inspections may be used as the basis for actions (other than payment deductions) toward the contractor. In such cases the Inspection of Services clause becomes the basis for the contracting officer’s actions.

9.2. ANONYMOUS QUESTIONAIRE. Documents will be used by both the contractor and the QAPs to determine if customer needs are being met. Questionaires will be filled out by customers at the end of their vist

9.3. CUSTOMER COMPLAINT. The QAP is the point of contact and must collect all customer complaints. The AF Form 714, Customer Complaint Record, or a similar locally devised form may be used for this purpose. All complaints and any resulting resolution of such complaints must be documented with the information required on the AF Form 714. Customer complaint forms become a permanent part of the QAP surveillance records.

10. ASSESSMENT PROCEDURES.

10.1. Surveillance Schedule.

10.1.1. The QAP shall develop a monthly surveillance schedule, based on this Plan, to include at least the date, time, PWS paragraph and description of service inspecting based on the requirements of the contract using the format on the 39 CONS QAPC website. A locally devised form may be used. The schedule shall be submitted to the contract administrator no later than the first calendar day before the beginning of the period it covers. The functional director/functional commander (FD/ FC) must review and coordinate (sign with original signature) prior to submission to 39 CONS. The QAP must ensure a copy of the signed schedule is provided to the Contract Administrator (CA), Contracting Officer (CO) and Quality Assurance Program Coordinator (QAPC) before the start of the surveillance period. The schedule shall be marked “FOR OFFICIAL USE ONLY” and shall not be shown to the contractor.

10.1.2. Changes to the schedule shall be posted promptly. Copies of the changed schedule shall be sent to the FD/FC and the Contracting Officer. The QAP shall document the reason(s) for changes of the assessment schedule, and maintain the documentation in the QAP files with the corresponding changed assessment schedule.Any changes to the schedule will be submitted to the CO/CA when the change occurs.

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10.2. Assessment of SDS Items.

10.2.1. It is essential that the QAP conduct assessments in accordance with projected assessment schedule for an effective quality assurance program. Mission requirements may require deviations from the assessment schedule. Assessment should be performed as close to the schedule as is practicable. QAP shall document assessment as it is conducted.

10.2.2. The QAP shall conduct assessment of the contractor’s performance by determining whether or not the performance meets the standards contained in the contract, the PWS and the SDS items.

10.2.3. Assessment Documentation shall include as a minimum, the date, time, and location the assessment was conducted, results of the assessment (acceptable or unacceptable), PWS paragraph number referencing the requirement, a short description of the requirement being surveyed, applicable remarks, signature of QAP conducting the assessment. When QAP determine that contractor performance is unacceptable, the specific reason for the unacceptable performance shall be recorded on the QAP assessment documentation.

10.3. Assessment of non-SDS Items.

10.3.1. The Government has the right to inspect all services called for by the contract, to the extent practicable at all times and places during the term of the contract. Therefore, QAPs have the right to conduct assessment for SDS items and non-SDS items as well. When the QAP identifies unacceptable performance on non-SDS items, the QAP shall follow the procedures in Section 11 of this Performance Plan, entitled Unacceptable Performance.

10.4. Customer Complaints.

10.4.1. QAP shall ensure complaint procedures and forms are made available to all customers.

Any personnel that observe questionable services, incomplete, not performed, or performed improperly, should immediately contact the QAP. QAP shall receive, document, and validate or invalidate all complaints. If the complaint is invalid, the QAP shall contact the complainant and explain why the complaint was invalid. QAP shall fully document the resolution for each complaint on the Customer Complaint Record. QAP shall complete and issue the contractor a Corrective Action Report (CAR) for all valid complaints. If the Contractor challenges the validity of any complaint, and the QAP and contractor cannot come to agreement, the complaint in question shall be forwarded to the Contracting Officer for resolution. Complaints will be tracked and if the performance threshold is exceeded, the QAP shall notify the Contracting Officer in writing so that the Contracting Officer can notify [ ] and appropriate action can be taken.

10.4.2. Customer Training: QAP should furnish written instructions and customer training to each organization receiving the contractor’s service. Instructions and training should cover the format and content of the program and service to be surveyed; the action that may be expected from QAP, contract administrator, and contracting officer as a result of the complaints, and the limitations on the customers in dealing with contractor personnel. Instructions should also clearly explain what service/level of service the customers should expect from the contractor, based on what is in the contract.

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11. UNACCEPTABLE PERFORMANCE

11.1. When the contractor’s performance is deemed unacceptable, QAP will determine the cause of the unacceptable performance. If any Government action, or lack of action, caused or contributed to the unacceptable performance, the unacceptable performance will not be counted against the contractor. The QAP will take action to ensure Government action, or lack of action, does not interfere with the Contractor’s performance in the future. The QAP will completely document the circumstance.

11.2. When the unacceptable performance is not the result of Government action, or lack of action, QAP shall promptly notify the contractor and issue a Corrective Action Report (CAR) to the contractor to assure corrective action is taken. By initialing and dating the CAR, the contractor is acknowledging that s/he has been informed of the unacceptable performance and is not agreeing with the performance assessment. QAP shall direct the contractor to re-perform the service, if possible, without additional cost to the Government. If the contractor challenges the validity of the QAP’s unacceptable assessment finding, and the QAP and contractor cannot come to an agreement, the matter shall be referred to the Contracting Officer for resolution. The contractor shall be required to return all completed CARs to the QAP no later than the suspense date indicated on the CAR.

11.3. Corrective Action Reports (CARs).

11.3.1. LEVEL I CAR: On-the-spot corrective action will be taken with the responsible contractor’s personnel to correct the observed deficiency and its cause. This method will be used only when the deficiency is determined to be minor in nature and follow-up action is unnecessary. The contractor technician involved and the contract manager should be briefed as soon as practical that a Level I CAR is being initiated and why. A suspense date is not required for Level I CARs. A copy of the CAR may be provided to the contractor at their request. File these completed CARs in the Closed CAR section of the contract surveillance file. A copy will also be provided to the Education & Training Flight Chief for informational purposes and further routing if required. Numerous Level I CARs in the same area will require a level II CAR to be issued.

11.3.2. LEVEL II CAR: This method will be required when the defect exceeds Level I.

Discrepancies more severe in nature (safety hazard to personnel or hardware, clear violation of contract requirements, numerous Level I CARs in the same area, etc.) are documented as level II CARs. Each CAR will be documented in the monthly surveillance status report and will be logged into the Corrective Action Log in the contract surveillance file. Each Level II CAR will be assigned a suspense date of ten working days for contractor response. The original Level II CAR will be signed by the initiating QAP and provided to the CA for review and initialing prior to being issued to the contractor. The CAR will be routed to the contractor for response to cause of the discrepancy and corrective action. DPE files a copy of the Level II CAR in the Open CAR section of contract surveillance file. When the contractor submits a reply as to cause of the discrepancy and corrective action, the QA will review for adequacy and determine if follow-up action is required. The CAR will not be considered closed until the contractor has provided adequate corrective action as determined by the QA. File these completed CARs in the Closed CAR section of the contract surveillance file.

11.3.3. LEVEL III CAR: Level III CARs are necessary when there are repeat discrepancies, inadequate corrective action or failure to achieve corrective action. Level III corrective action is

Performance Plan Page 9 of 13 an escalated CAR to contractor management to effect the required change to contractor’s quality control program. DPE and CA will sign Level III CARs. The CAR will not be considered closed until the contractor has provided adequate corrective action as determined by the QA.

DPE files these completed CARs in the Closed CAR section of the contract surveillance file.

11.4. Unacceptable performance re-performed by the Contractor shall still count as unacceptable performance.

11.5. The QAP shall maintain a Corrective Action log of all CARs issued to the Contractor (a locally devised form may be used). The Corrective Action log shall contain the CAR number, date issued, contractor, description of unacceptable performance, suspense date, and closeout date. All CARs and CAR logs shall be maintained by the QAP for the life of the contract.

11.6. Action for Unacceptable Performance

11.6.1. Major Finding. If at any time QAP identify a condition as having a significant adverse effect on the quality of the activity, such as those stated below, QAP shall document their findings and notify the Contracting Officer immediately in writing. Email is acceptable. The following are examples of major findings:

Contractor failure to meet a Performance Threshold.

Significant mission degradation in any contractor operated function.

Failure to provide adequate corrective action to preclude reoccurrence of Government identified findings.

Failure to provide corrective action to deficiencies identified by the contractor within a prescribed suspense period.

A situation that is likely to result in a hazardous or unsafe condition for individuals or other government resource.

Failure to provide adequate corrective action to prevent reoccurrence of government identified deficiencies.

Failure to provide corrective action to a CAR within the prescribed suspense period.

Any failure to adhere to security regulations that results in a security incident.

11.6.2. Minor Finding. A departure from established standards having little bearing on the service provided. When QAP identify a minor finding, the QAP shall document the findings, but is not required to notify the Contracting Officer. However, if the same minor finding is repeatedly identified, it may be an indication that a major finding is occurring or has occurred because the Contractor has not taken proper steps to prevent recurrence. In this case, the QAP shall notify the Contracting Officer in writing.

11.7. Remedies for Unacceptable Performance.

11.7.1. Service contracts allow for penalties in the event that the contractor fails to perform the required services. Penalties are defined as those actions taken under the direction of the CO against the contractor within the general provisions of the Contract for nonconformance to the

PWS.

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11.7.2. In accordance with the contract Inspection of Services clause, if any of the services do not conform with contract requirements; the Government may require the Contractor to perform the services again in conformity with contract requirements, at no increase in contract amount.

This includes but is not limited to termination of Contractor personnel and recruitment of substitute personnel that are equally qualified within established timeframes. When the defects in services cannot be corrected by re-performance, the Government may:

Require the Contractor to take necessary action to ensure that future performance conforms to contract requirements; and

Reduce the contract price to reflect the reduced value of the services performed. This may include a reduction in the number of paid hours to reflect the total non-performance period.

If the Contractor fails to promptly perform the services again or to take the necessary action to ensure future performance in conformity with contract requirements, the Government may

By contract or otherwise, perform the services and charge to the Contractor any cost incurred by the Government that is directly related to the performance of such service; or

Decrement invoice as stated in the PWS related to performance; or

Terminate the contract.

12. CERTIFICATION/ACCEPTANCE OF SERVICES.

12.1. Certification of services is performed by QAP via Wide Area Work Flow (WAWF) system. At the end of each billing period, contractor inputs invoice information in the WAWF system. WAWF automatically notifies appropriate QAP via email of pending invoice. QAP accesses WAWF and verifies accuracy of contractor’s data. If data is correct, QAP certifies invoice and payment is conducted by Defense Finance Accounting System (DFAS). If QAP encounters errors in contractor’s invoice, QAP consults with on site manager to mutually rectify data. If contractor disagrees with QAP, issue is forwarded to the CO for resolution.

12.2. QAP are responsible for obtaining, scheduling, and completing WAWF training from the base Accounting and Finance Office.

12.3. Contractor Inspection Records. Records of inspections shall be kept and made available to the Government throughout the contract performance period and for the period after contract completion until final settlement of any claims under this contract.

13. CONTRACT MANAGEMENT.

13.1. The multi-functional team shall utilize the following approaches, methods, and tools to manage the contract upon award:

13.1.1. Multi-Functional Team (MFT) (commonly referred to as the MFT). The MFT is the first element of performance management. A MFT is established and meets on a periodic basis, at least quarterly. The MFT will manage contract performance throughout its lifecycle and is responsible to ensure the acquisition requirements are met on schedule and within budget during its lifecycle.

13.1.2. Contractor Performance Assessment Reporting (CPAR). The CPAR assesses a contractor’s performance and provides a record, both positive and negative, on a given contract

Performance Plan Page 11 of 13 for a specific period of time. Each assessment is based on objective facts and is supported by contract management data, performance management data, and performance assessment data.

Data is entered into the web-based Contractor Performance Assessment Reporting Systems

(CPARS).

13.1.3. QAP End of Quarter Report. QAP shall submit an assessment report to the CO and FC/FD no later than the first week of January, April, July, and October. The report shall identify the number of assessments scheduled and conducted, the number of unacceptable performances observed, the number of Corrective Action Reports issued, number of valid complaints, any significant contractor performance discrepancies, and a rating of the Contractor’s overall performance. The report shall be signed and dated by the QAP and a copy provided to the CO and FC/FD.

13.1.4. QAP shall conduct, document, track, and analyze contractor performance via regularly scheduled assessments. The assessment results shall be maintained as Past Performance Information (PPI) and utilized to prepare and support annual Contractor Performance Assessment Reporting Systems (CPARS ) reporting.

13.1.5. The contractor shall maintain and implement a quality control plan to ensure the contract services conform to the requirements of the performance work statement. QAP shall monitor contractor’s performance against the contractor’s quality control plan.

13.1.6. The multi-functional team shall conduct periodic progress meetings, not less than quarterly, to review the contractor’s performance. At these meetings the Contracting Officer will apprise the contractor of how the Government views the contractor’s performance and the contractor will apprise the Government of problems, if any, being experienced. The contractor will also notify the Contracting Officer, in writing, of any work being performed, if any, that the contractor considers over and above the requirements of the contract. Appropriate action shall be taken to resolve any outstanding issues.

14. CONTRACT MANAGER NOTIFICATION.

14.1. The QAP will ensure that the contract manager/project manager is continually informed of contract performance status. The contract manager/project manager should also be informed of any contract discrepancies noted during QAP surveillance.

14.2. The QAP will notify the contract manager/project manager of any discrepancies noted during the QAPs inspections. This notification is for discrepancy correction only and does not indicate concurrence to the discrepancy. The QAP will also notify the CA of all discrepancies noted during the surveillance. The frequency and method of notification to the CA will be provided to the QAP during phase two training.

15. DOCUMENTATION REQUIREMENTS.

15.1. General. All insight activity in support of the PERFORMANCE PLAN must be documented to provide the required objective evidence to justify Government acceptance.

Thorough documentation of unperformed or poorly performed work is essential for tracking contractor performance throughout the period of performance. This documentation provides the Contracting Officer (CO) with contractor status as it applies to the performance criteria and award fee data (if applicable). The QAPs, as trained inspectors, will document deficient work by compiling facts describing the inspection methods and results. The QAPs will develop documentation to substantiate nonconformance with the Contract. The documentation, together

Performance Plan Page 12 of 13 with any recommendations, will be forwarded to the contract administrator, who will decide whether to elevate the problem to the Contracting Officer (CO) for corrective action.

15.2. The QAP is delegated by the CO via a QAP Duties and Responsibilities letter. The QAP's are required to maintain accurate records of the contractor's performance and keep the FC informed of all data pertaining to contractor status. (Templates are available on the 39 CONS website, under QAP).

15.3. The QAP shall maintain the following documentation:

15.3.1. QAP Surveillance Folder. A surveillance folder must be developed and maintained by each QAP who is assigned to accomplish quality assurance for a performance requirement. The folder is typically contained in a hardcopy, but may be maintained in a computer database provided there is adequate back up of the data to preclude accidental loss. A sample of QAP folder contents is available on the 39 CONS QAPC website. The folder may contain any other sections or information that the QAP finds useful.

15.3.2. Monthly Surveillance Schedule. Quality Assurance Personnel (QAP) will develop a monthly inspection schedule of planned surveillance activities to include at least the date, time, PWS paragraph, location, description of service inspecting based on the requirements of the contract and surveillance method used (i.e., random sampling, customer complaints, etc). Once this schedule is completed, it becomes a FOR OFFICIAL USE ONLY document and must be marked accordingly. Do not allow the contractor to see the schedule. QAP must complete the monthly schedule prior to the month to be surveilled and provide a copy to the Contracting Officer no later than the first calendar day before the beginning of the period it covers. The functional director/functional commander (FD/ FC) must review and coordinate on it prior to submission to 39 CONS. A sample is available on the 39 CONS QAPC website.

15.3.3. Surveillance Activity Log. A chronological log used by the QAP to supplement the inspection records and provide a brief synopsis of contract assessment activities regarding contract performance. The types of information that may be included are details of inspections, award fee inputs, data gathering, conversations or meetings with the contractor, notes and comments that support the inspection paperwork. A sample is available on the 39 CONS QAPC website.

15.3.4. Surveillance Assessment Report (SAR). The SAR is a locally developed or an electronic copy can be obtained from the QAPC. The QAP must document surveillance activities as it is accomplished. The SAR is an official government record of all inspections of the Performance Objectives contained in this plan and the tasks in the PWS. Any items inspected by QAP that are not identified in this plan must be documented in the Surveillance Log. A sample is available on the 39 CONS QAPC website.

15.3.5. Corrective Action Log. A chronological log used by the QAP to record all CAR’s including date issued and any suspenses. A sample is available on the 39 CONS QAPC website.

15.3.6. Corrective Action Report (CAR). A CAR is used to document contract requirement findings and subsequent corrective actions taken. CARs will be initiated whenever the contractor is not meeting contract quality requirements. All CARs will be logged into the Corrective Action Log by the QA for tracking and trending purposes. The DPE will be consulted as necessary regarding the level of corrective action to be pursued. CARs will be

Performance Plan Page 13 of 13 written and will be classified as level I, II, or III depending on the criticality of the discrepancy.

A sample is available on the 39 CONS QAPC website.

15.3.7. Contractor Performance Metrics. QAs shall furnish monthly to the functional commander, the contractor’s performance metrics of SDS items, analysis of trends discovered in surveillance, CARs issued, and summary of contractor’s performance. The functional commander will consolidate QAs reports and provide a status of the contractor’s performance to the CA by the 5th working day of the next month.

15.4. Disposition of Documents. Documenting and maintaining records of all surveillance activities is required, and becomes a permanent part of the contract file. The QAP and/or FC must maintain contract surveillance files during the entire term of the contract and, at closeout of the contract, these files and records are to be provided to the CO for inclusion in the official contract file or for disposition as directed by the CO. At the completion of the contract, the FC will contact the CO for disposition instructions. This will include monthly-detailed records to substantiate that services were received or not received.

15.5. Unacceptable Performance Documentation. A section used for filing all documentation associated with contract quality assurance, e.g., Contract Deficiency Report (both active and resolved), correspondence, the CO’s inputs/determinations, Cure Notices, Show Cause, and all supporting documentation.