Attch_3_SOW.docx

Statement of Work RAF Mildenhall 100 FSS Morale Net Wireless Internet Service

1. Description of Requirement

0. The 100 FSS located on RAF Mildenhall requires the provision of wireless and wired (where required) internet access for various facilities.

0. We are required to provide uninterrupted access to the internet for various FSS facilities. Vendor will be required to maintain all components of the infrastructure and respond within 4 hours for the diagnosis of any problems and next day maximum for the performance of repairs.

0. The vendor shall provide a 200Mbps fiber cable to cope with "burst" speeds of up to 200 Mbps contended, and model service on usage at each location. The service shall be encrypted/protected to prevent unauthorized persons from accessing the connection and thereby reducing its effectiveness. The Contractor shall provide the ability to block access to certain sites such as Pornography sites and Gambling Sites, using policy differential for each location or group of locations. The specific categories and sites will be provided by 100 FSS to the Contractor upon award. 100 FSS/FSRI will have the ability to contact the Contractor to add/remove certain sites from being blocked by the content filter. The content filter should also have a customizable banner that users of the wireless system would have to accept before using the wireless system (one time requirement with no password). 100 FSS will provide the message that the contractor will use for the content filter term of usage agreement.

1. Description of Requirement:

Statement of Work WIFI Hardware and Installation

a. This statement of work (SOW) is for the contractor to install and configure commercial wireless access points (WIFI) dual 2.4/5 GHz to 100 FSS/FSVL RAF Mildenhall buildings:

160 wifi to cover seating area for bowling lanes and food outlet.

463 Wifi to cover work out area, cardio room, family room and indoor court area.

849 Wifi to cover work out area, cardio room, indoor court area, seating area outside food outlet and indoor running track.

440 wifi to cover ground and first floor classroom plus seated communal area 450 wifi to cover IT area, with 2 additional hardwired dual LAN drops in room 109 and 130 425 wifi to cover all communal areas and computer room addition switch or LAN drops to accommodate 14 computers 404 wifi to cover coffee shop seat room, kids play area and ball room, addition switch or LAN drops in cyber zone to accommodate 12 computers 293 wifi to cover seating and play area. Homework room 12 dual LAN drops, computer room 12 LAN drops.

220 wifi to cover main communal area, computer room addition switch or LAN drops to accommodate 14 computers 460 2 additional LAN drops in new classroom area 436 wifi to cover dining area seating, MPS customer service area.

240 wifi to cover outside bay areas to include bldg. 296

This will allow customers and management staff to connect to a wireless access point and have unrestricted internet access.

b. The contractor shall provide all design, labor, and materials to install infrastructure and equipment for the commercial wireless system. Project will provide the wireless and wired where required internet access to areas throughout building noted above. The following is a summary of work: Install equipment and cabling needed to provide wireless internet capability to all lodging buildings. There shall be enough access points to ensure that each designated area within the facility is saturated with a wireless signal.

2. Schedule:

a. Contractor shall have approved drawings and submittals for all materials prior to any new work or installation of equipment, including accessory items. All work must comply with environmental laws and regulations. No changes will be allowed unless a contract modification is released and additional pricing information requested. The contractor shall baseline the project schedule/plan upon contractor and Government agreement. In addition, the contractor shall identify any changes to the schedule by providing an updated schedule. The contractor shall include justification and requests for approval for all schedule modifications.

3. Contractor Professional Service Responsibilities:

a. The Contractor shall provide a commercial 2.4/5 GHz centrally managed wireless/wired system that will enable its users to access the internet sites, email and streaming media. The users should be able to connect to the system with a device that has a wireless antenna. A location should immediately begin to broadcast wireless access once it has been setup. Completed system must adhere to all Air Force and base installation practices, USAF/DoD regulations, technical letters and instructions, and applicable industry standards. Any work deemed to be not compliant shall be re-worked at the contractor's expense.

b. The Contractor shall coordinate any needs for telephone line/ jacks for commercial phone capability with 100 CS.

c. The contractor shall provide wireless access points that are powered over Ethernet (latest)

d. The Contractor shall provide maintenance on the system when a component of the system fails ONLY regarding aspects of installation. There shall be a 24 hour response time for on-site maintenance to fix a failed system component (during normal business hours (7:30 a.m-4:30 p.m. M-F)) for areas relating to installation of the required WIFI Infrastructure.

e. The Contractor shall provide the ability to block access to certain sites such as pornography sites and gambling sites. 100 FSS Chief, IT Cyber Systems will have the ability to contact the Contractor to add/remove certain sites from being blocked by the content filter. The content filter should be adaptable by facility, also have a customizable banner that users of the wireless system would have to accept before using the wireless system (one time requirement with no password). 100 FSS Chief, IT Cyber Systems will provide the message that the contractor will use for the content filter term of usage agreement and the home page URL.

4. Equipment:

1. The contractor shall purchase, with government approval, all equipment, and accessories necessary for the execution of this project. The equipment will be owned by the Government and the contractor will be responsible for the maintenance of the equipment whilst under minimum 1 year warranty.

1. The contractor shall store purchased equipment until deployment and ship all equipment using commercial means.

5. Change Control Procedures:

a. The Government may request changes in or additions to the work being provided here under by written modification to the contractor by a warranted contracting officer. Contractor will comply, to the extent feasible, with such requested changes. Should contractor determine that such changes cause an increase or decrease in the cost of or time required for performance of the work, contractor shall advise contracting thereof. The customer requested changes shall not become effective, until agreed upon and executed by contractor and contract officer. Contractor will begin work in response to Government’s requested changes upon receipt of the written notification, a Purchase Order, and Addendum to the SOW for additional work.

6. Installation:

a. The contractor shall provide all equipment and supplies necessary to support this requirement. The Contractor shall provide a list of all components installed per this project, as well as a list of the components removed if any to 100 FSS/FSRI.

7. Testing and Acceptance:

1. The contractor will ensure installation is operational and meets all required commercial, local and international industry standards, military instructions, standards, policies, guidelines, regulations and practices, and 100 CS standards. The testing procedures will be provided in writing to 100 FSS Chief IT Cyber Systems, with a copy of the outcome of the performed test.

1. The expansion shall operate with minimal failure after acceptance testing and activation of service. The contractor shall provide all support necessary during this period to resolve any issues that may arise. As-built drawing shall be provided upon completion of the project to 100 FSS Chief, IT Cyber Systems.

8. Place of Performance:

a. The location of installation is on RAF Mildenhall UK. The contractor is expected to conduct work between in a schedule to be agreed with 100 FSS Chief, IT Cyber Systems though minimal outage of service is expected and will be undertaken on a building by building basis HOURS OF WORK. The contractor shall perform all work during normal duty hours, 0730 to 1630, Monday through Friday excluding UK holiday, with additional access pending class schedule.

9. Additional Requirement:

a. All work area shall be kept as clean as possible during working hours. Debris will not be allowed to accumulate on work site. All debris will be deposited in an authorized container supplied by the contractor.

10. This requirement has been placed upon us by AFI 33-115, Air Force Information technology (IT) Service Management at http://www.e-publishing.af.mil

******End STATEMENT OF WORK*****