Attachment 6- Summary of Changes.pdf

Summary Of Changes 36 Wing Cell phone IDIQ solicitation

1. SOLICITATION CHANGES:

PROPOSAL DUE DATE:

REVISED FROM 6 JUNE 2020 at 10:00 A.M Chamorro Standard Time (ChST) to 17 June 2020 at 10:00 A.M Chamorro Standard Time (ChST).

ATTACHMENTS:

Revised ATTACHMENT 1 PWS to ATTACHMENT 1 PWS Revision 1 Dated 27 May 2020 ATTACHMENT 4 T.O. Procedures Dated

ADDED

ATTACHMENT 6 Summary of changes ATTACHMENT 7 Answers to Questions

2. PERFORMANCE WORK STATEMENT CHANGES:

C.3. Basic Plan Requirements

Mandatory Requirements Inside and Outside of the U.S

(REMOVED BELOW ELEMENT)

Devices may be provided with local phone numbers for the country in which they are to be used so that domestic calls made will not appear as long distance or international calls and long distance roaming charges are not incurred.

Cellular Airtime Requirements

(REVISED BELOW LANGUAGE TO)

1. Local/Domestic Voice and SMS Only Services

2. Local/Domestic Data and Data Roaming Only Service

3. Local/Domestic Voice, SMS, Data, and Data Roaming

4. Premium Voice and SMS Only Services

5. Premium Data and Data Roaming Only Service

6. Premium Voice, SMS, Data and Data Roaming Service

(REMOVED BELOW ELEMENT)

Each of these services is discussed in greater detail in the following sections.

(REVISED BELOW LANGUAGE TO/REMOVED)

1. Local/Domestic Voice and SMS Only Services for cellular phones (not smart phones)

4. Premium Voice and SMS Only Services for cellular phones

Voice-only service provides subscribers with cellular voice capabilities for their cellular phones.

Required Services and Features

The following services and features are required to be included as part of the base price of rate plans for cellular voice service offered by the Contractor to the extent they are offered commercially by the Contractor:

All services listed below shall be free from any restrictions resulting from peak/off peak time frames. In addition, all services listed below shall be available internationally in the countries outlined in C.3, Basic Plan Requirements;

Wireless Requirements Inside and Outside of the U.S.

Free nationwide long distance Free domestic/local roaming Unlimited Local Voice Unlimited Local SMS Unlimited domestic nights and weekends specific times determined by commercial practice of Contractor Unlimited mobile-to-mobile minutes within the same provider's cellular network Commercially available standard features including voicemail, caller ID, caller ID blocking, call waiting, call forwarding and three-way calling SMS Interworking with Instant Messaging (IM) Emergency 911 services

(REMOVED BELOW ELEMENTS)

Cellular Service Changes

A cellular service change is defined as, any Government requested change from one cellular service to another for a specific phone number. Cellular service changes are only authorized by the issuing Contracting Officer and may be made without penalty upon the issuance of a new Task Order. A cellular service change at any time other than the issuance of a new Task Order shall result in a 365 day lock on the changed telephone number into the new cellular service requested. A 365 day lock does not preclude the Government from completely terminating the service provided to the telephone number in question. The intent is to limit the quantity of cellular service changes and thus mitigate the administrative burden on all parties caused by these changes. Cellular service changes outside the issuance of a new Task Order shall take effect in concurrence with the beginning of the next billing cycle to avoid pro-rated charges. Only changes made by the Contracting Officer by order of a modification to the Task Order are billable. The contractor assumes all risks and fees associated with changes made without the order of a modification, as these changes will not be authorized or paid for by the Government.

C.4 Products and Services

6. Premium Voice, SMS, Data and Data Roaming Service

(REMOVED BELOW ELEMENTS)

Limited Guam Only Data

5GB/10GB/15GB 4G Limited Guam Only Data Add-on for use with Bundled Minutes Voice Service or internet hotspots. If 4G coverage is not available, 3G Data will be used

C.7 Invoicing

The Contractor shall provide a standard commercial monthly invoice for each Task Order.

Monthly Invoice shall contain an itemized price breakout for everything billed in that month. Itemized breakout shall include list of all phone numbers, amount charged for each phone number, total amount billed on that invoice and any other charges.

(REMOVED BELOW ELEMENTS)

The bill will need to include the following information:

A list of all the current phone numbers billed and broken down by task order/unit.

Additionally, the format should be clear and understandable.

The phone number and job position (as supplied by the customer identified in Block 15 of the Task Order prior to the first billing cycle) should be listed side by side at the top of the bill

Timely and Accurate Invoicing

It is expected that all invoicing discrepancies shall be handled promptly to the satisfaction of the Government and shown correctly on the bill by the next billing cycle. If the disputed portion on the invoice is not resolved within 90 days of written notification, that portion will become null and void and shall not be paid.

The Contractor shall provide a toll-free telephone number that is available between the hours of 7:00 am to 5:00 pm CHST Monday through Friday to address invoice inquires and disputed charges. All billing disputes must be submitted to Contractor in writing or electronically.

Table 4: Billing Statement Example

CUT TO HERE!!!!

C.8 Contract and Task Order Report Data Requirements:

(CORRECTED)

The Contractor shall provide, upon request, Contract and Task Order Data to the Contracting Officer.

Contract Data shall include: (list may not be all inclusive)

a. Total number of Task Orders written on the IDIQ

b. Total dollar value of each Task Order

c. Total dollar value of all Task Orders combined (running total)

Task Order Data shall include: (list may not be all inclusive)

a. Task Order number

b. Phone numbers on each Task Order

c. Plans (ELINS) associated with each Phone number

d. Total value of Task Order

e. Date of Award of Task Order

f. Date of Expiration of Task Order

(REMOVED BELOW ELEMENTS)

a web site to facilitate the use and management of the IDIQ. All web site requirements that are part of the company's current system functionality will be provided to the Government within sixty (60) days of IDIQ signing. The company shall provide the Government with advance notice at least 14 business days prior to implementing any new enhancements or modifications to the company's web site.

The Contractor shall designate a primary POC to work with the Government to facilitate the implementation of the Contractor-managed web site discussed in this section. At the time of signing this IDIQ, the company designates a POC for this purpose. Changes to the POC after award shall be submitted to the Contracting Officer in writing.

The Contractor shall provide a website to support the following activities:

Customer Service -The Contractor web site shall support subscriber service activities outlined in sections. The Contractor shall provide answers and contact information for Customer Service Representatives.

Training -The Contractor web site shall provide electronic training materials in support of subscribers including end users, contracting officers and billing representatives.

Manuals -The Contractor web site shall provide online manuals for provided CMDs, as well as user manuals for all ordering, billing and payment functions.

Online Help -The Contractor web site shall provide online electronic training materials and other information and services to support Government subscribers, Contracting Officers and billing representatives, to the extent that they are available, including, but not limited to, the following:

Self-training in the use of the Contractor web site Details of any new processes and procedures created in support of the IDIQ Training in the use of any commercially available auditing or reporting tools provided by the Contractor User manuals for approved Service Enabling Devices Manuals and/or training for all ordering, billing and payment functions Answers to Frequently Asked Questions (FAQ) from Government subscribers

Posting of tips & techniques and productivity enhancements that are appropriate for the subscriber's devices and service Posting of contact information for Contractor POCs Information regarding the process for obtaining warranty service for devices and accessories

Billing -The Contractor web site shall support on-line bill review using a hierarchical structure as provided by the ordering office to allow bills to be reviewed at the following levels of aggregation:

Military Service MAJCOM/Region/Direct Reporting Unit/Field Operating Agency Base/Post/Unit Account Number IDIQ Number/Task Order (if applicable) Individual User

The Contractor shall support incorporation of additional levels of bill viewing on the web page as required by Government.

The Contractor shall provide the capability to assign a tiered level of access to each user that specifies which levels in the hierarchy they are able to review. The company's web site shall allow all individual users, including those that are part of a consolidated/group invoice, to view only their individual bill and usage information on-line.

Billing data must include all fees or discounts and provide enough data to enable the customer to ensure the accuracy of a single charge.

Bills shall be accessible on-line for a minimum of 90 days.

Payment -The Contractor web site shall support on-line bill payment.

Interface Requirements

The Contractor shall support incorporation of new interface requirements, between the Contractor-managed web site and the Government system, throughout the performance period of the IDIQ.

Training

The Contractor shall provide necessary online self-training in the use of the Contractor web site, new processes and procedures and any additional auditing or reporting tools in use by the Contractor.

ATTACHMENT 4 T.O. PROCEDURES CHANGES:

DESCRIPTION OF SUBSEQUENT TASK ORDERS

2.3 Task Orders shall range from $2,500 to $750,000, with most Task Orders falling in the range of $5,000 to $250,000. Task Orders may include a combination of equipment and services as described as ELINS on Attachment 2.

TASK ORDER PERFORMANCE PERIOD

4.1 The only service authorized under this SAC shall be issued/ordered via a Task Order. The government makes no representation as to the number of Task Orders or actual amount of service to be ordered in excess of the minimum of $500.00.