Performance-Work-Statement_UPS.pdf

Attachment 1

FA5215-13-X-XXXX

TABLE OF CONTENTS

1.0 SECTION 1: DESCRIPTION OF SERVICES

2.0 SECTION 2: SERVICE DELIVERY SUMMARY

3.0 SECTION 3: GOVERNMENT FURNISHED PROPERTY,

SERVICES and TRAINING

4.0 SECTION 4: GENERAL INFORMATION

5.0 SECTION 5: ACCESS TO MILITARY INSTALLATIONS

Appendix 1: Definitions and Acronyms Appendix 2: Applicable Publications and Forms Appendix 3: Estimated Workload Data

SECTION 1

DESCRIPTION OF SERVICES

1.0 SCOPE OF WORK. The contractor shall provide all personnel, labor, equipment, supplies, facilities, transportation, tools, materials, technical data/manuals, expertise, supervision, and all services necessary to perform as defined in this Performance Work Statement (PWS) except for those items specified as Government furnished property and services. The contractor shall perform to the requirements defined in this PWS. The contractor shall be authorized by the manufacturer to perform all services for each type UPS. All services shall be coordinated (by phone or electronically) with the on-site Government Point-Of-Contact (POC) Program Manager or Contract Officer Representative (COR) prior to work performance

1.1 GENERAL: This is a services contract to provide Emergency Maintenance (EM), Preventative Maintenance (PM), unscheduled maintenance/repairs and battery replacement on multiple types, configurations, technologies and manufacturers of uninterruptible power supplies (UPS) For the United States Air Force (USAF), Department of Defense (DOD), and other Government Agencies on Joint Base Pearl Harbor-Hickam (JBPHH).

1.2. Background: The USAF, DOD and other agencies own and maintain many UPS systems worldwide. The UPS systems support and protect Sensitive Electronic Equipment Systems (SEES) by conditioning the power and providing continuation of power. The UPS systems may be single or three phase and, in single or multi-module UPS system configurations. The UPS systems may also include support for any future fielded technologies. The UPS sites are located on Joint Base Pearl Harbor –Hickam.

1.3. Objectives:

- Provide cost effective EM/PM Services for JBPHH installation.

- Provide timely and efficient EM/PM Services for JBPHH installation.

- Provide efficient communication channels for data so that our customers can make informed decisions.

1.4. Scope: The contractor shall furnish all labor, tools, equipment, technical data/manuals, materials, supplies and services necessary to perform EM, PM, unscheduled maintenance, and battery replacement in support of multiple types of UPS systems in accordance with (IAW) vendor’s manual. This support includes items such as the following: single and three phase UPS (SUPS), rotary and static UPS (SUPS) systems, flywheels, batteries, UPS in containerized shelters, UPS remote monitoring, battery monitoring and Electromagnetic Interference (EMI) Filters and other ancillary equipment for the 747th Communications Squadron at JBPHH. Typical UPS systems, may include SUPS or Rotary UPS configurations, and are manufactured by various manufacturers. This support shall also include EM/PM for any future fielded technologies designed to replace batteries, such as fuel cells and capacitors. The UPS systems support and protect SEES. Single-phase and three phase non-hard wired equipment shall be returned to the contractor’s depot for repair, and then returned to the Government facility.

UPS systems may include items such as the following: System Bypass Module (SBM), Bypass Control Cabinet (BCC), System Metering and Control Cabinet (SMCC), Maintenance Bypass Panel (MBP), etc. The contractor shall comply with all country, federal, state, local, industry, and national codes.

1.5. Period of Performance: The basic period of performance shall be for a 1 Year with the option of four additional years.

1.6. Basic Services. The contractor shall provide services for scheduled PMs on UPS, batteries, ancillary equipment and accessories IAW IEEE standards, the Original Equipment Manufacturer (OEM) manuals and any other applicable documents. If the OEM’s manual is more comprehensive then it shall take precedence. All calibrations and adjustments shall be within tolerances set by the applicable OEM’s service manuals. The contractor shall minimize Government expense by consolidating PMs at sites located in the same geographic area. The PMs shall be scheduled as follows (unless otherwise specified by the customer): the first PM will be completed no later than 90 days after the contract is awarded; second PM shall be completed six months after the first PM, plus or minus 30 days, unless otherwise specified by the customer. The contractor shall contact the Government Site POC specified on the ordering document and the COR/Program Manager at least 14 calendar days in advance of the scheduled maintenance. The contractor shall coordinate date, start time, and any changes in schedule for each PM with Government Site POC. The contractor shall notify the Program Manager via phone or email within 24 hours or next business day of any delays or extenuating circumstances that prevent the PM from being completed. The contractor shall coordinate with Program Manager any deviation in maintenance procedures from the applicable vendor’s commercial service manuals. Any pre-existing condition found at the time of the initial PM that requires repair shall be identified and reported to the Program Manager prior to proceeding with repair. If UPS is found to be inoperative, EM shall take precedence.

The PM shall follow restoration. NOTE: All failures incurred while performing PMs shall be corrected under PM not EM.

1.7. Battery Replacement: The contractor shall replace batteries and associated parts such as but not limited to racks, spill containment, etc. as required. The contractor shall replace defective/substandard parts or assemblies that fail beyond repair that are detected during scheduled battery PM. If spares are available on site they shall replace the parts before completing the battery PM. If parts need to be ordered, contractor shall verify that sufficient funds are available on the contract prior to replacement. If funds are available and the repair is over $2,500.00 the contractor will call the COR/PM for authority to purchase the parts for repair. After authorization is obtained the contractor shall complete the job within 15 days unless otherwise specified form the site. Contractor shall verify that sufficient funds are available on the contract prior to replacement. If a full battery replacement is required (based upon data from the battery PM actions), the contractor shall provide a quote to the COR/ Program Manager via email to obtain approval/further direction, within 7 business days of battery preventative maintenance.

1.8. Technical Support: Technical assistance shall be utilized prior to initiating Emergency/Unscheduled Maintenance. Technical assistance shall consist of verbal or written communications with the user by telephone, fax, or email in an attempt to assist the user in identifying the nature of the problem and lead the user through trouble-shooting repair procedures, as required. Upon notification, the contractor shall provide technical assistance via telephone within 30 minutes after notification. If technical assistance fails to restore the covered equipment to operational capability, the site shall initiate an Emergency/Unscheduled Maintenance request.

1.9. Unscheduled Maintenance: Unscheduled maintenance is repair needed in-between scheduled preventative maintenance but is not severe enough to be deemed emergency maintenance during normal duty hours (0700-1600). All covered equipment undergoing unscheduled maintenance will be brought up to 100% functionality, if funds are available on the contract. All covered equipment shall be diagnosed and repaired within three hours of technician’s arrival on site. If corrective action cannot be diagnosed within three hours, the OEM shall be contacted to assist maintenance until the problem is corrected and all charges accrued will be at contractor’s expense. If the original responding technician is an employee of the OEM, a senior technician must be contacted to perform the maintenance to correct the problem after the initial 3 hour diagnosis and repair window. If extenuating circumstances cause on-site maintenance delays, the contractor shall notify the CO to negotiate repair/response time.

1.10. Emergency Maintenance (EM): The contractor shall perform on-site emergency maintenance to restore the equipment to operational capability. The contractor shall notify the COR and CONTRACT PM by phone and follow-up with an email when the technician is dispatched to the site, or the next business day. The contractor shall have emergency customer service available 24 hours a day, 7 days a week, and shall meet 4 hour EM response window. All covered equipment shall be diagnosed and repaired within three hours of technician’s arrival on site. If corrective action cannot be diagnosed within three hours, the OEM shall be contacted to perform maintenance and correct the problem. If the original responding technician is an employee of the OEM, a senior technician must be contacted to perform the maintenance to correct the problem after the initial 3 hour diagnosis and repair window. If corrective action, involves replacing components, which does not restore the UPS system to functioning condition, the original components shall be restored to the UPS system. If extenuating circumstances cause on-site maintenance delays, the contractor shall notify the CO to negotiate repair/response time.

1.11. Failure to respond: Should the contractor fail to respond within the times specified or fail to contact the COR/CO for a delay resolution, the Government shall have the right to repair, replace, or otherwise remedy such failure, defect, or damage at the contractor’s expense.

1.12. Completion of Emergency Maintenance: Emergency maintenance is considered complete when corrective actions have been accomplished to restore the equipment to an operable condition and the UPS is supporting the load. In situations where long lead-time parts are required to restore the system to optimum operability, it may be necessary for the technician to return to the site to install those parts.

1.13. Special Systems Testing: In the event special testing (e.g. load bank, thermo-scan, and battery load, etc.) is required, the contractor shall provide cost proposal to the COR.

Upon approval the contractor shall conduct testing and provide results to Site POC and

COR/CO.

1.14. Meg-Ohm: When requested in addition to the PM, the contractor shall test the rectifier, inverter and static switch modular silicone controlled rectifier using a meg-ohm meter. Any reading below 1 meg-ohm for the rectifier and inverter, and any reading below 10 meg-ohm for the static switch shall require replacement. Documentation shall be provided to the Site POC and COR/CO.

1.15. Disposal of Material under EM and PM: The contractor shall be responsible for disposing of material and batteries. Any material removed by the contractor as a result of the EM or PM will comply with all applicable Government and environmental regulations.5.2. Services Summary (SS):

1.16. UPS/Batteries Preventative Maintenance Services—Scope of Work

1.16.1. UPS Preventative Maintenance Services (Major PM)

The following is an outline of general checks performed during Preventative Maintenance of the UPS Power Module that shall be performed by qualified technician.

All checks are designed to be performed either during normal operation with no danger to the UPS’s operation condition and the critical load, or during off line operation, in the bypass mode. All checks or processes may not be applicable to all equipment models.

I. Visual Inspection A. Inspect all printed circuit board connections for cleanliness, swab contacts if necessary.

B. Inspect all power connections for signs of overheating

C. Inspect all subassemblies, bridges and legs for signs of component defects or stress

D. Inspect all DC capacitors for signs of leakage E. Inspect all AC capacitors for signs of leakage F. Inspect for, and perform as required, any open engineering changes (To include firmware / software upgrades)

II. Internal Operating Parameters A. DC Ground Detection Offset B. Inverter leg current average balance C. Output filter current average phase balance

D. Rectifier bridge current average leg balance E. AC Protection settings and operation F. DC Protection settings and operation G. Input and Output Frequency and Voltage Bandwidth settings H. Verify DC filter capacitance I. Verify AC tank and trap filter capacitance J. Power Supply voltages and waveforms K. Replace Power Module power supply back up control battery cells L. Static Switch leakage testing M. DC Charging Voltages (float and equalize), record settings, adjust to nominal N. Rectifier phase on and walk up O. Inverter phase on and walk up

P. Adjust all panel meters to measured values Q. Manual and UV Transfer Testing, verify uninterrupted transfer waveform R. Outage simulation, & battery capability testing, & verify charger current limit

III. External Operating Parameters A. System Input Voltages (all phases) B. System Input Currents (all phases) C. System Bypass Voltages (all phases) D. Generator operation and interface verification

IV. Environmental Parameters A. UPS area ambient temperature and condition of ventilating equipment B. General Cleanliness of UPS Power Module C. General Cleanliness of UPS area D. Provide and replace all air filters E. Clean control panel/CRT screen

V. Battery Cabinet Checks A. General appearance of Battery System (all types) C. Inspect cells for physical abnormalities D. Inspect all DC connections for abnormalities E. Battery Sys area ambient temperature & condition of ventilating equipment

VI. Monitoring System Parameters

A. Alarm archive review and printing B. Alarm lamp test-local and remote C. Replace all open monitor bulbs

VII. General A. Customer Consultation B. Verbal Recommendations

C. General Observations

Following the PM inspection, a written report shall be provided detailing the results of the inspection, and making specific recommendations toward future remedial action, upgrades, or sparing.

1.16.2. UPS Performance Check (Minor PM)

The following is an outline of general checks performed during a Performance Check of the UPS Power Module and related Battery System (if any), that shall be performed by a qualified technician. All checks are designed to be performed during normal operation with no danger to the UPSs operating condition or to the critical load. All checks or processes may not be applicable to all equipment models.

I. Visual Inspection

A. Inspect the proper operation of all cooling fans.

B. Inspect all power connections for signs of overheating.

C. Inspect all DC capacitors for signs of leakage.

D. Inspect all AC capacitors for signs of leakage.

E. Inspect and inventory all customer owned spare parts.

F. Inspect for and note any open engineering changes.

II. Internal Operating Parameters

A. Rectifier bridge current average leg balance.

B. Inverter leg current average balance.

C. Power Supply voltages and waveforms.

D. Power Supply back up control battery cell voltages.

E. Output filters current average phase balance.

III. Environmental Parameters

A. UPS area ambient temperature and humidity.

B. Operating condition of ventilating equipment and cooling equipment.

B. General Cleanliness of UPS Power Module C. General Cleanliness of UPS area D. Provide and replace air filters E. Clean control panel/CRT screen

IV. Battery System Checks A. General appearance of Battery System B. General cleanliness of Battery System area

C. Battery System area ambient temperature & condition of ventilating equipment D. Inspect jars/cells for physical case abnormalities.

E. Inspect all DC power interconnections for abnormalities.

V. Monitoring System Parameters A. Alarm archive review and printing

B. Alarm lamp test - local and remote

C. Download of alarm history/event Que.

D. Download of present front panel metering values.

1. System Input Voltages, Currents, and Frequency (all phases).

2. Rectifier Input Voltages, Currents, and Frequency (all phases).

3. DC Charging Voltages and Current

4. Inverter Output Voltages, Currents, and Frequency (all phases).

5. System Output Voltages, Currents, and Frequency (all phases).

6. System Bypass Voltages and Currents (all phases).

E. Download of battery self test data F. Download of unit configuration report G. Operation of control and status panel lamp tests – local and remote H. Operating status or remote monitor status panels

VI. General A. Customer Consultation B. Verbal Recommendations C. General Observations

Following the Performance Check, a written report shall be provided detailing the results of the inspection, and making specific recommendations toward future remedial action, upgrades, or sparing.

1.16.3. Flooded Lead Acid Battery Preventative Maintenance

QUARTERLY PM MEASURE AND RECORD:

A. Total battery float voltage B. Charger output voltage C. AC ripple voltage D. Float voltage of each cell E. Specific gravity of every 10th cell F. Electrolyte temperature of one cell per tier on each rack G. Room ambient temperature H. Inter cell/unit connection micro-OHM resistance on 10% of connections

VISUALLY INSPECT:

A. Condition of jars and covers B. Inspect for post seal leakage and corrosion C. Inspect condition and color of positive and negative plates D. Inspect for sediment in bottom of jars and record height and color

ADD DISTILLED WATER AS REQUIRED

SUBMIT SUMMARY REPORT WITHIN 48 HOURS

ANNUAL PMINCLUDES SAME PROCEDURES AS ABOVE WITH THE

FOLLOWING EXCEPTIONS:

A. Specific gravity of each cell B. Inter cell/unit connection micro-OHM resistance on 100% of connections C. Re-torque any connector nut and bolt assemblies that have micro-OHM Resistance readings 20% above average D. Spot check torque on rack nut and bolt assemblies E. Clean cell jars and covers as required

MAINTENANCE PROCEDURES ARE PER IEEE GUIDELINES AND

MANUFACTURERS RECCOMENDATION

1.16.4. Valve Regulated (Sealed) Battery System Preventative Maintenance Battery Maintenance of Battery Equipment includes, and is expressly limited to, those tasks set forth below. All additional work shall be billable at the applicable rates per Attachment X-1.

Performed During Each Preventative Maintenance Visit:

1) Measure and Record the following:

a) Individual cell/battery float voltages and overall float voltage.

b) Charger output current and voltage.

c) AC ripple current and voltage imposed on the battery.

d) Internal Ohmic values of each cell/battery.

e) Connection Resistance of 10% of the inter cell/battery connection.

f) Ambient temperature.

g) Negative terminal temperature of one cell/battery per battery cabinet shelf or rack tier.

2) Visually inspect conditions and appearance of the following:

a) Connection terminals inter cell/battery connectors, cables and associated hardware.

b) Cell/battery covers, containers, and post seals.

c) Battery racks or cabinets and associated components and hardware.

d) Cell/battery jar or cover, noting any excessive distortion.

3) Perform cleaning of all accessible surfaces as required.

Performed Once Per Calendar Year:

1) The yearly maintenance procedure shall include all of the above with the addition of the following:

a) Measure and record the connection resistance of 100% of the inter cell/battery connections.

b) Re-torque any connection where the resistance is above 20% of the average.

Reporting Each Preventative Maintenance Visit:

1) The technician(s) shall issue the customer a verbal report summarizing the condition of the battery and identifying any critical issues before leaving the customer’s site.

2) A detailed report containing all readings and observations shall be sent to the customer within 5 business days.

MAINTENANCE PROCEDURES ARE PER IEEE GUIDELINES AND

MANUFACTURER RECOMMENDATIONS

SECTION 2

SERVICE DELIVERY SUMMARY

The following Service Delivery Summary (SDS) identifies the performance objectives and performance measurements for critical tasks associated with providing support services for the 747th Communications Squadron at JBPHH. The SDS and the service provider's quality control plan (QCP) provide the service provider with information on contract requirements, the expected level of service provider performance, and the method of government confirmation of services provided.

Performance Objective

PWS

Para.

Performance Threshold

Scheduling Preventative Maintenance (PM).

All PMs shall be scheduled IAW the PWS.

1.6 Schedule and make

appointments 90% of the time.

Performing PM. The first PM shall be completed no later than 90 days after the contract is awarded; second PM shall be completed six months after the first PM, plus or minus 30 days.

1.6 Per PM 100% of the

time.

Unscheduled Maintenance. All covered equipment shall be diagnosed and repaired within three hours of technician’s arrival on site.

1.9

100% Unscheduled Maintenance response.

Emergency Maintenance (EM). Repairs will begin within 4 Hours

1.10

100% Emergency Maintenance provided.

SURVEILLANCE: The Government QA personnel shall perform periodic inspections, as well as receive and investigate customer complaints. Discrepancies and complaints shall be passed to the Contract Administrator (CA) for resolution.

SECTION 3

GOVERNMENT FURNISHED PROPERTY, SERVICES & TRAINING

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: The Government shall provide contractor site POC’s for the contractor to contact to arrange for Emergency Maintenance/Preventative Maintenance services.

3.2. Equipment: The Government shall not provide any equipment for this contract.

3.3. Parts/Materials: During the EM/PM, the contractor shall contact the Government Site POC for availability of any Government-owned spare parts. The contractor shall replace any government-owned spare parts used by the contractor, within 30 calendar days after repair, unless otherwise negotiated with the CO.

3.4. Secret Facility Clearance: At certain sites, as determined by the CONTRACT office, the contractor shall be escorted when in area that requires a SECRET or higher clearance.

Contract must also provide list of all employee’s that will work on this contract and their information so a background check can be preformed.

3.5. Materials: The Contractor shall provide all parts and materials required to satisfy the maintenance requirements of this PWS unless otherwise provided by the Government IAW, PWS, Part 3 Paragraph 3.3, “Parts/Materials.” All parts will be “new” unless authorized by the CO. On a limited case by case basis, with the approval of, the CO, refurbished parts may be used. In such circumstances authorization shall be in writing. The substitution of replacement parts by third party vendors for common hardware items shall be form fit and function interchangeable with the Original Equipment Manufacturers’ (OEM’s) part. In each incident where replacement parts result in a long-lead-time acquisition (exceeding 5 business days) and in cases where parts exceed $5,000, the contractor shall notify the Contracting Officer and 747 CS COR/PM.. Upon request, the contractor shall provide a proposal for the required materials to the Program Manager and the CO for negotiation.

SECTION 4

GENERAL INFORMATION

4.0. GENERAL. Service provider shall provide personnel, equipment, tools, materials, supervision, and other items and services necessary to perform services defined in this PWS, except as specified in Section 3, Government-Furnished Property (GFP) and Services and Appendixes 2 through 4.

4.1 Quality Control: The contractor shall develop and maintain a Quality Control Plan (QCP) to ensure services are performed in accordance with commonly accepted commercial practices and PWS requirements. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. As a minimum, the contractor shall develop a QCP addresses the areas identified in the PWS the QCP shall be delivered within the contractor’s initial proposal.

Once the QCP is accepted by the Contracting Officer (CO), the contractor is required to implement the QCP prior to performance. The 747th Communications Contract Officer Representative (COR) or Program Manager will be the Government liaison in the event of customer complaints.

4.2. Quality Assurance: The Government shall evaluate the contractor’s performance IAW the Quality Assurance Surveillance Plan (QASP). The plan defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

4.3. Recognized Holidays: The contractor may be required to perform emergency service on holidays including but not limited to:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

4.4. Hours of Operation: The contractor shall be available to conduct business 24 hours per day, 7 days per week; except when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The contractor shall not be reimbursed when the Government facility is closed for the above reasons. The contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

4.4.1. Contractor Employee: When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential. The contractor shall not employ persons for work on this effort, if such employee is identified to the contractor by the installation contract office as a potential threat to the health, safety, security, general well-being or operational mission of the installation and its population. Contractor personnel shall meet site access requirements. This requirement may be revised to reflect an occasional case-by-case requirement at some bases for only US citizens. The contractor personnel may be required to undergo a background investigation to perform their duties at restricted sites.

4.5. Place of Performance: The work to be performed under this contract shall be performed at various locations on JBPHH.

4.6. Type of Contract: The Government shall award a Firm Fixed Price (FFP) contract for EM/PM services.

4.7. Health and Safety, Security and Property Damage

4.7.1. Worker’s Health and Safety: The contractor shall comply with all applicable Federal, State and local legal requirements regarding workers’ health and safety. These include but are not limited to all Occupational Safety and Health Administration (OSHA) safety rules and regulations, arc flash training, personal protection training and equipment to protect themselves and others from unsafe work conditions. The contractor shall report any accidents or OSHA violations immediately to the appropriate authorities and within 24 hours to the CO.

4.7.2. Security Requirements: The contractor shall be responsible to comply with all security controls directed by the Government Site POC, or COR/ Program Manager, which have been prescribed by the installation commander, including access badges and security clearances. The contractor shall also comply with all Foreign Disclosure Office (FDO) requirements. Contractor personnel performing work under the contract associated with this PWS shall be escorted by personnel holding a Secret Clearance or higher when working in sensitive areas for the Period of Performance.

4.7.2.1. Physical Security: The contractor shall be responsible for safeguarding all Government equipment, information and property provided for contractor use. The contractor shall provide protection to Government property to prevent damage during the period of time the property is under the control or possession of the contractor. At the close of each work period, Government facilities, equipment, and materials shall be secured.

4.7.3. Government Property Damage: The contractor shall record and report any incident of damage, within 24 hours, to the 747th CS COR and CO. All available facts relating to each instance of accidental damage to Government property or injury to either contractor or Government personnel shall be included. The contractor shall not perform any work on the damaged equipment/property until released by an authorized Government representative. If the Government elects to conduct an investigation of the accident, the contractor shall cooperate fully and assist the Government personnel until the investigation is completed.

4.8. Special Qualifications: All technicians shall be fully educated and certified on servicing UPS systems and related ancillary equipment such as APC, Liebert, Mitsubishi, MGE and Powerware UPS Systems. Technicians shall have the capability to perform necessary maintenance actions (hardware replacement, software upgrades, firmware upgrades, software configuration, etc.) to ensure UPS systems are operating properly.

All technicians shall follow all OSHA, Institute of Electrical and Electronics Engineers (IEEE), American National Standards Institute (ANSI), Original Equipment Manufacturer (OEM) and National Electric Code (NEC) and other standards necessary to perform safe EM/PM services to UPS, batteries, and ancillary equipment. The contractor shall comply with all country, federal, state, local, industry and national codes.

4.9. Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5.

The CO, Contracting Officers Representative (COR), and other Government personnel, as appropriate, shall meet quarterly with the contractor to review the contractor's performance. At these quarterly meetings the CO shall apprise the contractor of how the Government views the contractor's performance and the contractor shall apprise the Government of problems, if any, being experienced. Should any problems arise before or after the meetings the contractor shall immediately report this to the proper personnel.

Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

4.10. Key Personnel: The contractor shall provide a Contract Manager. The Contract Manager shall have full authority to act for the contractor on all contract matters. The name of the Contract Manger shall be provided, in writing, to the CO. Notification shall be provided in writing to the Government prior to contract award and within 10 calendar days after any changes or replacements.

4.11. Identification of Contractor Employees: All contract personnel attending meetings, and working in other situations where their contractor status is not obvious to third parties shall identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. The contractor shall ensure that all documents or reports that they produce are suitably marked as contractor products. Contractor personnel shall be required to obtain and wear identification badges or other performance attire during performance of their services.

4.12. Data Rights: All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

4.13. Communications Security (COMSEC) Requirements: Contractor maintenance and/or modification actions shall not degrade COMSEC characteristics of the systems

SECTION 5

ACCESS TO MILITARY INSTALLATIONS AND GOVERNMENT

FACILITIES:

5.1. Access to a military installation is a privilege, not a right, and as such, for reasons of health, welfare, morale, security, and mission accomplishment, the Installation Commander has the unilateral right to deny or provide access to the installation and to all facilities listed in the PWS and appendices and attachments. Should such access be denied notify QAP within four (4) hours.

(A) Contractor/Supplier shall perform Background Checks which include: National Sex

Offender Check, National Criminal Record Checks (not Hawaii only or other state), and Social Security Number Trace on all selected Contracted Permanent/ Temporary employees requiring access onto the Department of Defense/Air Force installation. Contractor/Supplier will arrange, conduct and absorb all expenses of the background checks. The national background check must accompany the most current Hickam O-180 and be current as of 30 calendar days from the start of the contract to receive access onto the USAF installation. For Non-U.S. Citizen applicants, background checks will be verified with the Department of Homeland Security/Immigrations and Customs Enforcement)

(i)Disqualifying Factors for Unescorted Installation Access

The Contractor/Supplier will ensure Contracted Permanent/ Temporary employees requiring access onto the Department of Defense/Air Force installation DO NOT meet any of the following disqualifying factors Disqualifying factors for denied access are as follows (Ref JBPHHINST 5510.1):

- U.S. citizenship, immigration status, or Social Security Account Number cannot be verified.

- Barment from entry/access to any military installation or facility.

- Wanted by federal or civil law enforcement authorities, regardless of the offense/violation (i.e., an “order of arrest” has been issued by a judge).

- Incarcerated for 12 months or longer within the past five years, regardless of offense/violation.

- Any conviction of espionage, sabotage, treason, terrorism or murder.

- Conviction of a sexual assault (or classified as a sexual offender, rape, child molestation).

- Name appears on any federal agency’s “watch list” or “hit list” for criminal behavior or terrorist activity.

- Currently serving their first year of parole or probation for any felony offense.

- Conviction within the previous ten years for drug possession with intent to sell or drug distribution.

- Any person or organization whose criminal or other record is such that they can be considered a security risk and/or their presence on the base is considered to be prejudicial to good order and discipline based on criminal and/or other records.

(ii) Criminal Records/Sex Offender Check

Prior to the assignment of any Permanent/Temporary personnel at Department of Defense/Air Force facilities, CONTRACTOR/SUPPLIER Permanent/Temporary personnel must be subjected to a criminal records/sex offender check. CONTRACTOR/SUPPLIER shall be required to complete a criminal records/sex offender check on selected candidates only.

CONTRACTOR/SUPPLIER will arrange, conduct and absorb all expenses of the criminal records/sex offender check. In accordance with applicable law, a check for felony and misdemeanor criminal convictions and conviction of any sex offense shall be conducted in all states, and all counties of state or states where the Permanent/Temporary candidate/employee has resided in, has been employed in, or attended school in for the past seven (7) years. Permanent/Temporaries convicted of any offense, misdemeanor or felony shall not be allowed installation access without review and written approval from Installation Contracting office with concurrence from the installation’s Chief of Security Forces.

(iii) Employees of the CONTRACTOR/SUPPLIER:

No one except authorized employees of the CONTRACTOR/SUPPLIER is allowed onto Department of Defense/Air Force installations/facilities.

CONTRACTOR/SUPPLIER employees are NOT to be accompanied onto the installation or in their work area, (unless authorized as escort by the 647th Security Forces Squadron Pass and Registration Section), by acquaintances, family members or any other person(s) unless said person(s) is authorized by the contract to perform services required under the contract for CONTRACTOR/SUPPLIER.

(iv) Employment Credentials Issue and Turn-in

The CONTRACTOR/SUPPLIER agrees to retain all Passes/Badges, and any other pertinent documents issued by the Department of Defense/Air Force. The CONTRACTOR/SUPPLIER agrees to return all Passes/Badges, and any other pertinent documents to the Installation/Facility Contracting officer who will in turn recover them to the Installation/Facility Pass and Registration office upon completion of the contract. In the event of contract termination, employee termination, or failure of an employee to return to work the CONTRACTOR/SUPPLIER agrees to retain/recover all Passes/Badges, and any other pertinent documents issued by the Department of Defense/Air Force to the Installation/Facility Contracting office who will in turn recover them to the Installation/Facility Pass and Registration office.

When Passes/Badges, and any other pertinent documents issued by the Department of Defense/Air Force cannot be recovered by CONTRACTOR/SUPPLIER, the CONTRACTOR/SUPPLIER agrees to reimburse the replacement cost to the Department of Defense/Air Force.

APPENDIX 1

DEFINITIONS AND ACRONYMS

CONTRACTOR. A supplier or vendor having a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

CONTRACTING OFFICER (CO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S.

Government designated and authorized by the CO to perform specific technical or administrative functions. The appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the PWS.

DELIVERABLE. Anything in the contract that can be physically delivered.

KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

QUALITY ASSURANCE. The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privities of contract with the subcontractor.

ACRONYMS:

ANSI American National Standards Institute CFR Code of Federal Regulations COMSEC Communication Security CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer's Technical Representative COTS Commercial off the Shelf CSE Customer Support Engineer DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense EM Emergency Maintenance EMI Electromagnetic Interference EM/PM Emergency Maintenance/Preventative Maintenance FAR Federal Acquisition Regulation IAW In Accordance With IEEE Institute of Electrical and Electronics Engineers CO Contracting Officer NEC National Electrical Code NFPA National Electric Code Regulation (i.e., EFPA 70-2002) OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs OEM Original Equipment Manufacturer OSHA Occupational Safety and Health Administration PCCIE Power Conditioning and Continuation Interfacing Equipment PIPO Phase In/Phase Out PM Preventative Maintenance PM Program Manager POC Point of Contact PMR Program Management Review PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program SEES Sensitive Electronic Equipment Systems TE Technical Exhibit UPS Uninterruptible Power Supply

APPENDIX 2

APPLICABLE PUBLICATIONS

A2. APPLICABLE INTERNATIONAL, STATE AND LOCAL CODES,

REGULATIONS, STANDARDS, PROCEDURES, POLICIES, PUBLICATIONS

AND MANUALS. (CURRENT EDITIONS).

A2.1. The Contractor shall abide by and comply with all current applicable international, state and local codes, regulations, standards, procedures, policies, publications, safety regulations/standards and manuals. Which include but are not limited to:

Institute of Electrical and Electronics Engineers (IEEE) National Fire Protection Association (NFPA) American National Standards Institution

(ANSI)

Occupational Safety and Health Administration (OSHA) National Electrical Code (NEC) Underwriters Laboratory (UL) 1778Federal Communication Commission (FCC), Part 15 RFI/EMI Emissions, Class A, Part 15, Subpart J

APPENDIX 3

ESTIMATED WORKLOAD DATA

A3.0. All workload data is based on historical data and is provided for estimating purposes only.