Attachment_1_PWS_(01.23.18).pdf

PERFORMANCE WORK STATEMENT

for

CONTINGENCY DORMITORY

CLEANING SERVICES

at

EIELSON AFB, AK

23 January 2018

Table of Contents

Section Number and Title Page Number

1.0 Description of Services 3

2.0 Service Summary 6

3.0 Government Furnished Property and Services 7

4.0 General Information 7

5.0 APPENDICES 11

Appendix A Air Force Custodial Standards 12

Appendix B Estimated Square Footages and Cleaning Level 13

Appendix C Historical Occupancy Rates 14

Appendix D Floor Plans and Maps 15

Appendix E Dormitory Descriptions and Statistics 16

Appendix F Required Reports/Forms 19

PERFORMANCE WORK STATEMENT FOR

CONTINGENCY DORMITORY CLEANING SERVICES

1. DESCRIPTION OF SERVICES. The Contractor shall provide all management, tools, equipment, and labor necessary to ensure that Contingency Dormitory Cleaning Services are performed at Eielson AFB, AK, in a manner that shall maintain a satisfactory facility condition and present a clean, neat and professional appearance. The areas to be serviced daily are limited to common areas of the listed facilities including entrances, outside trash containers, stairwells, dayrooms, hallways, lounges, laundry rooms, and common restrooms/showers. The Contractor shall clean individual rooms and private restrooms during the contract performance period (initial cleaning, cleaning between exercises, and final cleaning) as directed by the Contracting Officer’s Representative (COR). The

Contractor shall perform a cleaning of all common areas and individual rooms and private restrooms shall be accomplished in accordance with paragraph 1.1 or 1.2 within the period of performance to include; initial and final cleaning as directed by the COR. The Contractor shall accomplish all cleaning tasks and be required to provide and replenish soap and paper products in all restrooms identified in Appendices A and B, in order to meet the requirements of this Performance Work Statement (PWS). Minimum cleaning frequencies are established in

Appendix A. Facility cleaning levels and estimated square footages are established in Appendix B. Facility drawings of areas to be cleaned are established in Appendix C, Floor Plans. All work performed by the Contractor shall be performed in accordance with all applicable laws, regulations, Headquarters Air Force standards, instructions, and commercial practices.

1.1. Facility Cleaning Services (LEVEL 2/BASIC CLEANING):

1.1.1. Non-Carpeted Floors (Hard Floors: Vinyl Tile, Ceramic Tile, Wood, Concrete, etc...) Hard floors shall be maintained free of grit, soil, dust, scuff and heel marks, stains, spills, debris, litter and other foreign matter by effective routine cleaning. Cleaning shall be accomplished by the most appropriate method (vacuum, sweep, dust mop, damp mop, spot clean, etc.) and with cleaning solutions if applicable, for the specific floor type. After cleaning, floor surfaces, to include grout, shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water. Baseboards, corners, and wall/floor edges shall also be cleaned within the same standards. Chairs, trash receptacles, rugs, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.

1.1.2. Carpeted Floors. Carpets shall be maintained free of soil, dirt, debris, litter and other foreign matter by effective routine vacuuming. Any spots and/or spills shall be removed by the carpet manufacturer’s approved methods or other commercially accepted practices as soon as noticed. All tears, burns, and raveling shall be brought to the attention of the COR. Area and throw rugs within common areas shall also be maintained and cleaned.

Chairs, trash receptacles, rugs, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning. During final cleaning, any spots and/or spills shall be professionally cleaned (by shampoo cleaning, etc.) as needed.

1.1.3. Stairways. All floor surfaces shall be cleaned in accordance with paragraph 1.1.1 or 1.1.2, as appropriate.

Stair guards, handrails, wall caps, and baseboards shall be free from grease and grime. The Contractor shall remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls, up to 96 inches in height from stair tread level, to provide or maintain a clean, uniform appearance. All entry windows and interior glass, including glass in doors, walls, display cases, and directory boards shall show no traces of film, dirt, smudges, water, or other foreign matter.

1.1.4. Clean Floor (Walk-Off) Mats. Vacuum and/or clean interior and exterior floor mats. Mats shall be free of all visible lint, litter, debris, soil and other foreign matter. Soil and moisture underneath mats shall be removed and mats returned to their normal location.

1.1.5. Trash Collection/Removal. All trash containers in common areas shall be emptied, trash disposed of in the nearest bulk refuse dumpster, and containers returned to their original locations. The Contractor shall provide and replace any obviously soiled, worn or torn plastic trash can liners. Trash containers shall be left clean, free of foreign matter and free of odors.

1.1.6. Outdoor Trash Collection/Removal. All trash containers at the entrances to each facility and the barbeque area/pavilions associated with each facility shall be emptied, trash disposed of in the nearest bulk refuse dumpster, and containers returned to their original locations. This service includes picking up all trash on the ground located within 10 feet of the trash container. The Contractor shall provide and replace any obviously soiled, worn or torn plastic trash can liners. Trash containers shall be left clean, free of foreign matter and free of odors.

1.1.7. Drinking Fountains. Contractor shall clean all facility drinking fountains, typically located near or in the vicinity of restrooms. All porcelain and polished metal surfaces, including the orifices and drain, as well as exterior surfaces of fountains shall be cleaned and disinfected. Drinking fountains shall be free of streaks, stains, spots, smudges, scale, and other obvious soil.

1.1.8. Dusting. Dusting and wiping of surfaces in the rooms to include: ceiling fans, vents, ledges, window sills, shelves, televisions, alarm clocks, and dressers/night stands/drawers/cabinets/wall lockers/desks (inside and out).

Contractor shall supply ladders for high dusting.

1.1.9. Appliances. All surfaces, inside and outside, shall be free of food, spots, dirt buildup, dust, and grime. This shall include refrigerators, cabinets, microwaves, and tables. In addition, washers and dryers located in rooms and common areas shall be cleaned inside and out, free of spots, food, lint in dryer, and dirt buildup. During final cleaning, the floor underneath all washers and dryers shall be cleaned to remove all dirt, dust, grime and water buildup. Washers and dryers shall be moved back to original location once cleaning is complete.

1.1.10. Windows. Windows shall be free of film, dirt, spots, mold, and bugs.

1.2 Restroom Cleaning Services:

1.2.1. Clean and Disinfect. All surfaces of sinks, toilets, urinals, lavatories, showers, shower mats, dispensers, plumbing fixtures, partitions, dispensers, doors, walls, partitions, stalls, stall doors, entry doors (including handle, kick plates, ventilation grates and metal guards), walls, all appliances and other such surfaces shall be cleaned and disinfected using a germicidal detergent. Restrooms shall have a clean scent or no odor at all. Showers, toilets, and urinals shall be free of deposits, scale buildup, soap scum, odors, and any other deposits. Mirrors shall be clean and have no streaks or other removable matter. Partitions shall be free of smudges and stains. Vents (within 96 inches of the floor) shall be clean. Restroom sinks, countertops, and fixtures shall be free from water and scale deposits, soil, streaks, and other removable matter. Walls, windows and grout shall be free of all film, spots, and detergent buildup.

1.2.2. Restroom Floor Care. All floor surfaces, to include cove base, shall be maintained in accordance with paragraph 1.1.1 by effective routine cleaning. Moveable items shall be tilted or moved to sweep and damp mop underneath. Grout on the wall and floor tiles shall be free of dirt, scum, mildew, and residue. Restroom floors shall be buffed once a year, during final cleaning.

1.2.3. Stock Restroom Supplies. Common Area Restrooms & Showers: Contractor shall ensure common area restrooms are stocked sufficiently so any provided supplies including toilet tissue, paper towels, and hand soap do not run out. Supplies shall be stored in designated areas, and stocked in applicable dispensers for use. The

Contractor shall contact the COR if the Contractor is not able to stock supplies in applicable dispensers. If supplies run out prior to the next service date, the Contractor shall refill within two hours of notification. Individual rooms and private restrooms shall only be stocked with 24 rolls of toilet paper per toilet at the time of cleaning service; no resupply by the Contractor will be performed between servicing.

1.2.4. Restroom Trash Removal. All trash containers in restrooms shall be emptied, trash disposed of in the nearest bulk refuse dumpster, and containers returned to their original locations. The Contractor shall provide and replace any obviously soiled, worn or torn plastic trash can liners. Trash receptacles shall be left clean, free of foreign matter and free of odors.

1.3. Contractor Provided Equipment and Supplies:

1.3.1. Contractor-Furnished Equipment/Vehicles. The Contractor shall provide and maintain all equipment and vehicles necessary to perform the requirements of this contract. The Contractor shall perform cleaning, minor repair and other normal maintenance requirements of equipment on site. Maintenance and repair of Contractor vehicles or their privately owned vehicles shall not be accomplished on site. Contractor vehicles shall have the company name prominently displayed on both sides of the vehicle and be maintained to present a neat, professional appearance.

Contractor vehicles shall be used solely for the intended purpose of performing services in this performance work statement during normal hours of operation.

1.3.1.1. All equipment used in the performance of this contract shall be in good operable condition. Equipment found to be unsafe and unable to function as designed, shall not be used in performance of this contract. The

Contracting Officer (CO) or COR shall inspect the Contractor’s equipment and vehicles at any time and direct the removal of any unsafe or unusable equipment or vehicle from the installation.

1.3.1.2. The Contractor shall provide adequate numbers of equipment items and vehicles to effectively fulfill the scope of this contract. In addition, the Contractor shall maintain or have backup capability to provide continued service in the event primary equipment or vehicles are down for extended maintenance or repairs. Equipment failure shall not alleviate the Contractor from performing any requirement contained in this contract.

1.3.2. Contractor Furnished Restroom Supplies.

Plastic Trash Can Liners/Bags: Suitable for the type of trash receptacle.

Toilet Tissue: Two-ply.

Paper Towels: Bi-Fold, Tri-Fold, Dispenser type.

Hand Soap: Liquid anti-bacterial soap for installed liquid soap dispensers, and/or hand size push/pump liquid anti-bacterial soap when installed dispensers are non-operational.

Recycled Products: 100 percent of all paper products procured (toilet tissue and paper towels) shall contain recycled materials.

Bio-Hazard Kit for Bodily Fluid Clean-Up: Must contain clean-up absorbent powder, latex gloves, scoop, scraper, biohazard bag, germicidal cloth, disposable towels, antiseptic hand wipes, disposable goggles, disposable apron, disposable face splash protector, shoe covers.

1.4. Miscellaneous Requirements:

Turn off unnecessary lights

Report fire hazards, conditions, and items in need of repair to the COR

Turn in lost-and-found articles to the COR

Notify the COR when unauthorized or suspicious persons are seen on the premises

Employees entering any facility or area after it has been secured shall enter through one door and lock the door behind them. These facilities or areas shall not be left unsecured at any time, including the period when work is being performed. Upon completing work in a facility or area, the Contractor shall ensure all doors and windows that were secured upon their arrival are closed and secured upon their departure. During the period between 1

October and 30 April, the Contractor is to close and secure windows in all rooms of the facility.

The Contractor shall display the appropriate caution signs when cleaning floors or any other surface that might pose a risk to injury for any personnel that are present.

Dispose of items left in all areas except for valuable items (electronics, jewelry, etc.). Call the COR to pick up items.

1.5. VPP Requirements

The Contractor shall perform work in a safe manner as required by OSHA Safety and Health Requirements. Provide a verbal report to the CO as soon as possible of each occurrence of damage to Government property or an accident resulting in death, injury, occupational disease, or adverse environmental impact. Provide a completed copy of required Accident Investigation Reports to the CO within five calendar days of each occurrence.

1.6. Contractor Quality Control Plan. The Contractor shall provide a Quality Control Plan (QCP) to the CO no later than 10 days after contract award. The plan will be reviewed by the CO before it is accepted. The QCP shall include: a personnel roster (employees and supervisors), contact information for all supervisors, a key control plan, and a method of surveillance the Contractor will perform to ensure all performance thresholds are met.

2. SERVICE SUMMARY

Performance Objective PWS

Para.

Performance

Threshold

Remedy Method of

Assessment

SS-1

Common Area Cleaning

Services

a. Non-Carpeted Floors

b. Carpeted Floors

c. Stairways

d. Walk-off Mats

e. Trash Removal

f. Drinking Fountains

1.1, inclusive

No more than 5 valid defects per month

Re-performance

Within 6 hours of notification

Periodic

Surveillance, customer complaint

SS-2

Restroom Cleaning Services

a. Clean and Disinfect

b. Floors

c. Supplies

d. Trash Removal

1.2, inclusive

No more than 5 valid defects per month

Re-performance

Within 6 hours of notification

Periodic

Surveillance, customer complaint

SS-3

Individual Room Cleaning

Services

a. Non-Carpeted Floors

b. Carpeted Floors

c. Trash Removal

1.1, inclusive

No more than 5 valid defects per month

Re-performance

Within 6 hours of notification

Periodic

Surveillance, customer complaint

SS-4

VPP Requirements: The Contractor shall perform work in a safe manner as required by OSHA Safety and Health

Requirements. Provide a verbal report to the CO as soon as possible of each occurrence of damage to Government property or an accident resulting in death, injury, occupational disease, or adverse environmental impact. Provide a completed copy of required Accident

Investigation Reports to the CO within five calendar days of each occurrence.

1.5. 100% of the time Notify CO ASAP after occurrence.

Provide a completed copy of required

Accident Investigation

Reports to the CO within five calendar days of each occurrence.

Periodic

Inspection

Customer

Complaint

SS-5

Quality Control

Inspection procedures are followed and documented in accordance with Contractor’s

Quality Control Plan

(incorporated into contract after award).

1.6 1 valid defect per month

Contractor shall provide a written Corrective Action

Report not later than 24 hours after notification.

Periodic

Surveillance, customer complaint

3.0 GOVERNMENT FURNISHED PROPERTY AND SERVICES

3.1. Janitorial Closets. Janitorial closets shall be available for use by the Contractor, without cost, for the purpose of storing materials and equipment, excluding flammable materials. The Contractor shall be required to maintain odorless and clean closets. Closets shall be free of clutter and debris. Cleaning supplies and tools shall be stored and organized in such a manner as to allow easy access and movement in closet. Closets provided for janitorial service use shall be locked if locks are available. The government shall not be responsible for Contractor’s stored supplies or equipment kept in the building or janitor’s closets or for the Contractor’s employees’ personal belongings.

3.2. Government Furnished Supplies and Equipment. None.

3.3. Government Furnished Utilities. The Government shall furnish electricity, water and sewage service as necessary for accomplishment of work in accordance with this contract.

3.3.1. Utility Conservation. The Contractor shall adhere to all base level utility conservation practices or requirements. The Contractor shall be responsible for operating under conditions that prevent waste of utilities.

3.4. Security, Fire and Medical Services. The Government shall provide police and fire protection. In the event of a medical emergency, base ambulance service for transporting an injured employee to a local hospital is available on a cost-reimbursement basis.

3.5. Solid Waste Collection and Disposal. The Contractor shall use existing bulk containers to dispose of trash or solid waste generated from accomplishment of services detailed in this PWS. The Contractor shall adhere to all base level recycling programs.

4.0 GENERAL INFORMATION: There are multiple exercises between the months of April through October.

The numbers of participants are undetermined until prior to each exercise; therefore, the number of buildings to be serviced per exercise may change. Proper notification will be given to the contractor by the CO or COR. The exercises may last between two and three weeks with breaks of zero to 40 days in between. The Contractor shall be provided an estimated schedule of exercises at the pre-performance conference, or as early as information is received (whichever happens first) to allow ample time for planning and preparations.

4.1. Initial cleaning. The Contractor shall have at most 23 days to complete initial cleaning of all common areas, individual rooms, and restrooms. Contractor may be given less than 23 days based on the government’s need, 23 days is a maximum amount of time.

4.2. Cleaning services between exercises. May be reduced or not performed depending on days in between exercises, as determined by the CO and COR. The number of individual rooms and restrooms to be cleaned and period of service shall be determined only prior to each exercise and identified by the CO and COR.

4.3. Final cleaning. The Contractor shall have a maximum of 30 days to complete cleaning of all common areas, individual rooms, and restrooms prior to contract end.

4.4. Hours of Operation. The Contractor shall perform the services required under this contract during the following hours. The Contractor is not required to perform services on Federal Holidays.

4.4.1. Normal Base Hours. Base hours of operation are Monday through Friday, 7:30 am through 4:30 pm. The

Contractor may find it necessary to deviate from the normal base hours of operation to ensure timely completion of work under this PWS at no additional cost to the government.

4.4.2. Exercise Base Hours. Base hours of operation during exercises can be seven days a week and run 24 hours a day. The Contractor may find it necessary to deviate from the normal base hours of operation, to ensure timely completion of work under this PWS at no additional cost to the government.

4.5. Federal Holidays

New Year’s Day - 1 January

Martin Luther King Day - 3rd Monday in January

Washington’s Birthday - 3rd Monday in February

Memorial Day - last Monday in May

Independence Day - 4 July

Labor Day - 1st Monday in September

Columbus Day - 2nd Monday in October

Veteran’s Day - 11 November

Thanksgiving Day - last Thursday in November

Christmas Day - 25 December

If these holidays fall on Saturday, the preceding Friday shall be observed. If these holidays fall on Sunday, the following Monday shall be observed. If a holiday falls on a scheduled service day, the Contractor shall be responsible for rescheduling services for the first day post the holiday observance. If federal holidays fall during scheduled base exercises, services will not be provided and the Contractor will be responsible for rescheduling services for the first day post exercise day.

4.6. Base Closures. Work scheduled but not accomplished because of base closure due to weather, exercises, or mission, shall be accomplished as soon as possible after reopening the base.

4.7. Performance of Services During Emergencies. Unless otherwise directed by the Contracting Officer (CO), the contractor shall perform all work specified within this PWS as normal.

4.8. Cleaning and Restroom Supplies. The Contractor shall furnish a listing of all cleaning and restroom supplies utilized during the contract period to the Contracting Officer not later than the pre-performance conference for submission of approval by Public Health, HAZMART…etc. After approval, any new cleaning supplies added to the contract shall need approval before being used on the installation. The cleaning inventory supply list shall contain the following information:

Product name

Manufacturer

Item use

Disposal procedures if material remains after usage

Storage of item

The Contractor shall be responsible for the proper disposal of all their cleaning supplies.

A Material Safety Data Sheet (MSDS) shall also be provided for each cleaning and restroom supply item if required.

Employees shall be trained, by the Contractor, on the proper use and disposal of each item. All cleaning supplies shall be non-flammable.

NOTE: Products containing chlorofluorocarbons (CFC’s) or ozone depleting substances shall not be allowed or approved for use.

4.8.1. Hazardous Material Identification. Material Safety Data Sheets (MSDS) are required as specified in the latest version of Federal Standard No. 313 (including revisions adopted during the term of the contract) for any other material designated by a government technical representative as potentially hazardous and requiring safety controls.

MSDSs shall be submitted by the Contractor upon contract award. Also, display the Material Safety Data Sheets in storage room of supplies.

4.9. HAZMART. The government (HAZMART personnel) shall inventory all chemicals that the Contractor brings onto Eielson AFB or any property under the control of Eielson AFB. Any products that meet the criteria of

“Hazardous Waste” shall be bar coded and tracked until permanently removed from government property. The inventory shall be performed prior to commencement of work. Criteria for identifying hazardous waste, is contained in Subpart C of 40 CFR, Part 261.

4.9.1. Spill Response. The Contractor shall be briefed on Eielson AFB spill response procedures at the pre-performance conference. The Contractor is responsible to report and promptly cleanup all spills in a manner consistent with current environmental regulations, in the event that it is necessary to utilize government material, equipment or personnel to clean up a Contractor caused spill, the Contractor shall be required to reimburse the government for all associated costs.

4.10. Hazardous Material/Waste Management. The Contractor shall be briefed on Eielson AFB Hazardous

Material/Waste Management Plan at the pre-performance conference.

4.10.1. Hazardous Material Handling. The Contractor shall have approval from the base Bio-Environmental

(BEE) and HAZMART sections prior to purchasing, handling, using, and storing any chemicals, solvents, lubricants, and other products that require MSDSs. The Contractor shall identify these materials and products on

Air Force Form 3952 Chemical/Hazardous Material Authorization Request, Process Identification Form, and Shop

Disposal Form. The Contractor shall provide one copy of the MSDSs for each item to BEE and HAZMART sections for review prior to any chemicals being brought onto Eielson AFB. The Contractor shall maintain one copy of the MSDSs for each hazardous material line item used within the work center.

The Contractor shall not use products that are or contain Toxic 17 chemicals, Extremely Hazardous Substances

(EHS), Ozone Depleting Substances (ODS), and/or Persistent Bio-accumulative and Toxic (PBT) chemicals. Any

HM containing one of these banned substances shall not be allowed on base.

4.11. Traffic Laws. The Contractor and its employees shall comply with base traffic regulations.

4.12. Weapons, Firearms, and Ammunition. Contractor employees are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their Contractor-owned or privately owned vehicle while on

Eielson AFB.

4.13. Reporting Requirements. Contractor personnel shall report to an appropriate authority any information or circumstances of which they are aware may pose a threat to the security of DoD personnel, Contractor personnel, resources, and classified or unclassified defense information.

4.14. Physical Security. The Contractor shall be responsible for safeguarding all government property and controlled forms provided for Contractor use. At the end of each work period, all government facilities, equipment, and materials shall be secured.

4.15. Contract Manager. The contract manager or alternate(s) shall be available during normal duty hours to meet on the installation within 2 hours with the government personnel designated by the CO or the COR to discuss problem areas. The Contractor shall provide the CO telephone number(s) where surveillance results and complaints can be reported. The Contractor shall also provide to the CO the names and phone numbers of Contractor POCs for after business hours including nights, weekends, and holidays. This information shall be kept updated by the

Contractor whenever personnel changes occur. The contract manager or alternate(s) shall have full authority to act for the Contractor on all contract matters relating to the daily operation of this contract.

4.16. Personnel. Contractor personnel shall present a neat appearance. Contractor personnel shall be easily recognizable while on the installation in conjunction with this contract. This shall be accomplished through the wear of distinctive clothing, overcoats, or hats, bearing the company name or logo. The coloring or design of the items selected shall be such that identifies personnel easily and quickly for reasons of safety and personal protection.

The government is authorized to restrict the employment under the contract of any Contractor employee or prospective Contractor employee, who is identified as a potential threat to the health, safety, security, general well-being, or operational mission of the installation and its population.

4.17. Key Control. The Contractor shall establish and implement methods of making sure all keys/combinations issued to the Contractor by the government are not lost or misplaced and are not used by unauthorized persons. The

Contractor shall not duplicate any keys issued by the government. The Contractor shall immediately report to the Q

CO or COR any occurrences of lost or duplicated keys. In the event keys, other than master keys, are lost or duplicated, the Contractor may be required, upon written direction of the CO, to re-key or replace the affected lock or locks without cost to the government. The government may, however, at its option, replace the affected lock or locks or perform re-keying and deduct the cost of such from the monthly payment due the Contractor. In the event a master key is lost or duplicated, the government shall replace all locks and keys for that system, and the total cost shall be deducted from the monthly payment due the Contractor.

4.18. Schedules.

4.18.1. The Contractor shall submit a schedule for the services described in PWS paragraphs 1.1.1, 1.1.2, 1.1.3, and

Appendix A to the CO for approval at the pre-performance conference, identifying facilities by building number in numerical order, and approximate time cleaning shall occur. The Contractor shall be allowed 30 days to adjust work schedules based on inspections, use, traffic, special requirements identified in PWS paragraphs 4.1, 4.2, 4.3, 4.4, minimum frequencies listed in Appendix A, and with the CORS as appropriate.

4.18.2. The Contractor shall submit a second work schedule to the CO for approval within 10 days after the first contract month period and shall be known as the Cleaning Frequency Schedule (CFS). The Contractor shall not deviate from the approved schedule without prior approval from the CO or COR. Any permanent changes to the

CFS shall be submitted 10 days before implementation and receive CO’s approval before the Government shall allow the proposed changes. The CFS may be submitted electronically using a file format compatible with

Government software programs such as "Microsoft Office" software.

4.18.3. One-time (non-permanent) schedule changes, due to customer requests or base exercises, shall be submitted to the COR and do not require the CO’s approval.

4.19 Quality Assurance. The government shall inspect and evaluate the Contractor’s performance to ensure services are received in accordance with requirements set forth in this contract. The COR shall inspect by watching actual task performance, physically checking an attribute of the completed task, checking a management information report, investigating customer complaints, conferring with facility managers, or otherwise inspecting the task or its results to determine whether or not performance meets the standards contained in this PWS. The COR shall use the

Contractor’s work schedule or modified version thereof, to record surveillance results. Results of the surveillance then become an official Air Force record of the Contractor’s performance. When a performance threshold has not been met or Contractor performance has not been accomplished, the COR shall initiate and provide the Contractor a

Corrective Action Report (CAR), see Appendix D. The Contractor will acknowledge by signing the CAR and re-perform at no additional cost to the government, within two (2) hours of notification, if applicable. Re-performance beyond two (2) hours will be discussed and documented. If the government deems that re-performance is accepted as satisfactory, the COR will file the CAR and consider that issue “Closed”. If the re-performance is not accepted, this will be deemed as unsatisfactory. The CAR will be annotated as such by the COR and forwarded to the CO to validate. Once the validation has been reviewed and acknowledged as a defect, the CO will provide the necessary documentation to the Contractor.

5.0 APPENDICES. The government shall make all publications, forms, references and report formats listed available. Publications can be accessed on-line at http://www.e-publishing.af.mil/. Supplements or amendments to listed publication from any organizational level may be issued during the life of the contract. The Contractor shall immediately implement those changes in publications.

Appendix A – Air Force Custodial Standards

Appendix B – Estimated Square Footages and Cleaning Level

Appendix C – Historical Occupancy Rates

Appendix D – Floor Plans

Appendix E – Dormitory Descriptions and Statistics

Appendix F – Required Reports/Forms

APPENDIX A - Air Force Custodial Standards

Contingency Dormitory Common Areas: Level 2 Cleaning (Basic)

TASK / SERVICE Cleaning Frequency

SWEEP FLOORS Mon–Sat, 1 x Day

MOP FLOORS Mon–Sat, 1 x Day

VACUUM CARPET Mon–Sat, 1 x Day

CLEAN WALK-OFF MATS Mon–Sat, 1 x Day

TRASH COLLECTION/REMOVAL Mon–Sat, 1 x Day

CLEAN WINDOWS Mon–Sat, 1 x Day

CLEAN ALL APPLIANCES Mon–Sat, 1 x Day

CLEAN DRINKING FOUNTAIN Mon–Sat, 1 x Day

RESTROOMS (All tasks/services) Mon–Sat, 1 x Day

- RESUPPLY RESTROOMS

- CLEAN WALLS/PARTITIONS/CABINETS

- SWEEP/MOP FLOORS

- CLEAN/DISINFECT REST ROOMS

- DESCALE TOILETS & URINALS

- REMOVE TRASH

Individual rooms and restrooms: Level 2 Cleaning (Basic)

TASK / SERVICE Cleaning Frequency

SWEEP FLOORS Initial, Final, & Between exercises (as directed by the COR)

MOP FLOORS Initial, Final, & Between exercises (as directed by the COR)

VACUUM CARPET Initial, Final, & Between exercises (as directed by the COR)

CLEAN/DISINFECT ALL SINKS Initial, Final, & Between exercises (as directed by the COR)

HIGH AND LOW DUSTING Initial, Final, & Between exercises (as directed by the COR)

CLEAN WINDOWS Initial, Final, & Between exercises (as directed by the COR)

CLEAN ALL APPLIANCES Initial, Final, & Between exercises (as directed by the COR)

TRASH COLLECTION/REMOVAL Initial, Final, & Between exercises (as directed by the COR)

RESTROOMS (All tasks/services) Initial, Final, & Between exercises (as directed by the COR)

- SUPPLY RESTROOMS (24 rolls per toilet)

- CLEAN WALLS/PARTITIONS

- SWEEP/MOP FLOORS

- CLEAN/DISINFECT REST ROOMS

- DESCALE TOILETS & URINALS

- REMOVE TRASH

APPENDIX B - Estimated Square Footage

Cleaning Level 2 - Common Areas

Building

Number Description Restroom SF Carpet SF

Hard Floor

SF

Total Cleaned SF per Facility

Laundry Rooms, Dayrooms, Stairwells, Kitchen, Halls

N/A 8,500 1,830 10,330

Laundry Rooms, Dayrooms, Stairwells, Hallways

N/A 9,411 3,500 12,911

Common Latrine w/showers, Stairwells, Dayrooms, Laundry Rooms

1,649 5,970 3,500 11,119

Totals: 1,649 23,881 8,830 34,360

Cleaning Level 2 - Individual Rooms/Restrooms

Building

Number

Number of

Individual rooms

Average Room Size

SF (approx.)

Number of individual latrines

Restroom

Size SF

(approx.)

Total Cleaned SF per Facility

2260 57 270 30 90 447

2264 65 136 26 112 339

3117 70 178 0 0 248

Totals: 192 584 56 202 1,034

APPENDIX C - Historical Occupancy Rates

Exercise Period # of Occupants # of Beds Occupancy (%)

RF-A 16-2 338 511 66.1%

RF-A 16-3 378 511 74.0%

RF-A 17-1 288 511 56.4%

RF-A 17-2 422 511 82.6%

RF-A 17-3 329 511 64.4%

Total Occupancy 1,755 2,555 68.7%

APPENDIX D - Floor Plans

Floor Plans reflect the work areas and layout of the facilities to be serviced by the Contractor. Updated drawings reflecting any changes shall be made available to the Contractor prior to contract implementation or upon changes to the contract.

These floor plans have been established by field verification of quantities and then transferring available data to the drawings. The depicted quantities are as accurate as possible; however some minor deviations may occur due to factors such as human error and computer program tolerances. The government believes that including all possible error factors, the quantities depicted are within 5% or less of actual quantities.

APPENDIX E – Dormitory Descriptions and Statistics

Three dormitory buildings: 192 Rooms, 511 bed spaces

Civil Engineer Squadron (CES) are facility managers year-round

Force Support Squadron (FSS) Contracting Officer Representative (COR) oversees custodial services contractor during RED FLAG-Alaska (RF-A) season

FSS utilize these dormitories for RF-A exercises

Custodial contractor cleans entirety of dormitories between each RF-A exercise

Custodial contractor normally provides common area service once daily, six days per week

Custodial contractor does not clean occupied rooms during RF-A exercises (occupant responsibility)

Government provides cleaning supplies for occupants to clean rooms during RF-A exercises

Bldg. 3117

- 70 total rooms and 210 bed spaces

- Triple occupancy (3 beds per room)

- Same room configuration throughout entire dormitory

- Central latrines and showers

- Laundry room and dayroom on each floor

Bldg. 2260

- 57 total rooms and 171 bed spaces

- 3 rooms have private bathroom

- 54 rooms share a bathroom

- Triple occupancy (3 beds per room)

- Each side of hallway has different room configurations

- Shared bathrooms

- Laundry room on each floor at end of hallway

- Day room on each floor plus two in basement

Bldg. 2264

- 65 total rooms and 130 bed spaces

- 3 rooms have private bathroom

- 62 rooms share a bathroom

- Double occupancy (2 beds per room)

- Same room configuration throughout entire dorm

- Shared bathrooms

- Laundry room in basement

- Day room on each floor

(Appendix E continued on next page)

Bldg. 2260: Up to six occupants share one toilet and one shower stall. Each room shares a bathroom/shower with another room. Each room has closet space, one refrigerator, one microwave, fan and a single sink/vanity. Two large dayrooms on basement floor and smaller dayrooms on each floor; microwaves, game tables & small kitchen available in dayrooms. Two washers and dryers are located on each floor.

Bldg. 2264: Up to four occupants share one toilet and one shower. Each room shares a bathroom/shower with another room. Each room has a wardrobe, refrigerator, floor fan, and a single sink/vanity. Five washers and dryers are located on the basement floor. A dayroom is located on each floor; microwaves are located near dayrooms.

Bldg. 3117: Up to 210 occupants share 24 shower stalls; there are no bathrooms/showers in these rooms. Two bathroom/shower complexes are located on each floor. Each room has closet space, a refrigerator, fan and a single sink/vanity. Four washers & dryers are located on each floor. A dayroom is located on each floor; microwaves are located in dayrooms.

APPENDIX F - Required Reports/Forms

CUSTOMER COMPLAINT RECORD

DATE/TIME OF COMPLAINT (1)

SOURCE OF COMPLAINT

ORGANIZATION (2)

BUILDING NUMBER (3)

INDIVIDUAL (4)

PHONE NUMBER (5)

NATURE OF COMPLAINT (6)

CONTRACT REFERENCE (7)

VALIDATION (8)

DATE/TIME CONTRACTOR INFORMED OF COMPLAINT (9)

ACTION TAKEN BY CONTRACTOR (10)

RECEIVED/VALIDATED BY (11)

Customer Complaint Record Template, Feb 05 (SAF/AQCP) One copy each for Complainant, QAP, Contractor, and Contracting Officer