Aircraft_Shelter_Repairs_PWS_(rev_15_Mar_17)v2.pdf

Attachment 1

Performance Work Statement for

Aircraft Sunshade Repair Services

4th Maintenance Group

Seymour Johnson AFB, NC

Performance Work Statement for

Aircraft Sunshade Repair Services

1.0 . DESCRIPTION OF SERVICES/GENERAL INFORMATION

1.1. Description of Services. The contractor shall provide all, equipment, tools, materials, vehicles, personnel, labor, supervision, and management to perform Aircraft Sunshade Repair Services installed at Seymour Johnson Air Force Base (SJAFB), NC.

1.1.1. Background. Repair is the basis of Air Combat Command’s policy for aircraft sun shade sustainment. The Government’s objective is to maintain safe and reliable aircraft sunshades.

1.1.2. Mission. The contractor shall repair aircraft sunshades through repair of deficiencies.

1.1.3. Scope. The contractor shall perform repairs of the aircraft sun shades installed at SJAFB.

The contractor shall repair aircraft sun shades, to include: structure, fabric (as applicable), lightning protection, obstruction lighting, safety reflective devices, fall protection, and any other base-unique attached features, as applicable. The government will not reimburse for the purchase or rental of tools, vehicles, or equipment. Reimbursement for any specialized or limited duration rentals must be approved by the requiring activity. The contractor shall provide documentation to the Government of inspections and repairs.

1.1.3.1. Repair Requirements. Repair in accordance with the original equipment manufacturers (OEM) specifications, procedures, industry standards, or best practices, (in that order), and in accordance with all applicable federal, state and local building code and regulations, or equivalent military standard Unified Facilities Criteria (UFC) and Unified Facility Guide Specifications (UFGS) http://www.wbdg.org/ . The contractor shall advise the Contracting Officer Representative (requiring activity) of any conflicts/ambiguities in the various documents before beginning any task.

1.1.4. Repairs. The contractor shall perform repairs for contracted work.

1.1.4.1. All repair work issued under the contract are subject to the terms and conditions of the contract. In the event of conflict with any repair, the contract will take precedence. The contractor shall refer any questions, concerns, or disputes concerning repair work to the using activity in writing within 24 hours (two hours for emergencies) of receipt of the work order. If questions, concerns, or disputes cannot be resolved, the using activity will refer the matter to the Contracting Officer.

1.1.5. Repair Work Performance. The contractor shall accomplish all work order tasks during normal duty hours; however, occasions may arise that require work to be accomplished outside of these hours. The contractor shall coordinate all routine work outside of normal duty hours with the requiring activity.

http://www.wbdg.org/

1.1.5.1. Work Schedules. The contractor shall schedule all work in advance with the using activity to minimize disruption to mission requirements and shall coordinate repair work no later than 30 calendar days before work is scheduled.

1.1.5.2. Contractor Arrival on SJAFB. The contractor shall contact the requiring activity, each time the contractor arrives on SJAFB to perform services.

1.1.5.3. Disruptions. The contractor shall coordinate disruptions with the using activity prior to starting work, and provide notification at least five working days, prior to disruption (e.g. , power outage, blocked access, inspection process, and repair process, cleaning, and or spraying).

Disruptions shall provide the least amount of customer inconvenience. The contractor shall notify the requiring activity within 24-hours of expected downtime due to disruption.

1.1.6. Estimated Time to Repair. The contractor shall establish an estimated time to repair for aircraft sunshade repairs and provide the written estimate time to the using activity. The contractor shall notify the using activity within 8 hours of a known change from the planned schedule.

1.1.7. Work Clearance and Permits. The contractor shall coordinate with the using activity, as required, to obtain digging, welding, and/or paint spraying permits in accordance with base procedures, prior to beginning tasks. The contractor shall not commence digging, welding, or paint spraying until required permits are obtained.

1.1.8. Problem Management. The contractor shall identify, document, and notify the using activity of actual or potential contractor program management problems and deficiencies, and report unresolved problems to the Contracting Officer. Site-specific problems affecting repairs, accomplishment and/or contractor performance will be reported to the requiring activity.

1.1.9. Alternate Procedures. The contractor may propose alternate repair procedures as a cost saving initiative or enhancement to inspections. Alternate procedures include deviations from repair requirements when supported by technical analysis, test results, and documented conclusions. The requiring activity shall approve all contractor-proposed deviations from repair requirements prior to implementation.

1.1.10. Performance Management

1.1.10.1. Quality Control

1.1.10.1.2. Performance Evaluation. Contractor performance outputs are subject to surveillance by a Government using activity to ensure contract compliance and to identify and address discrepancies with the contractor.

1.1.10.1.3. Contracting Officer/Using Activity Access. The contractor shall allow the requiring activity access to work areas and data, provide support, and not interfere with the requiring activity, State, Federal, and other designated personnel in the performance of their official duties. The contractor shall permit the Contracting Officer or a designated representative access to all records and data used in the performance of the contracted services. Access shall be provided as soon as possible, but shall not to exceed one workday of the request. The Contracting Officer must approve extensions, prior to the needed extension.

1.1.13.1.4. Non-Conformances. The contractor shall take effective corrective action(s) for any non-conformance of services identified during internal or Government surveillance.

1.2. General Information

1.2.1. Contractor Personnel

1.2.1.1. Contract Manager (CM). The contractor shall designate a primary contract manager (CM), and at least one alternate CM, who is responsible for the contractor’s performance. The alternate CM shall act for the primary CM when absent. Upon contract award, the contractor shall submit the names and telephone numbers of the primary and alternate(s) CM, in writing, to the Contracting Officer. The CM shall have full authority to act for the contractor on all matters relating to daily execution of the contract and must be available by phone to respond to Government service calls, 24 hours per day, 7-days per week, including holidays. The CM shall be present and available within 2 hours of notification to meet on the installation with Government personnel designated by the Contracting Officer to discuss any contract issues or problem areas.

1.2.1.2. Contractor Employee Qualifications. Contractor employees shall be fully trained and possess all professional certifications and licenses required to perform aircraft sunshade inspections and repair services. The contractor shall provide proof of contractor employee qualifications to the Contracting Officer and requiring activity, upon request.

1.2.1.3. Employee Training. The contractor shall develop, implement, and maintain procedures for training, qualifying, and certifying employees prior to performance of assigned duties under this contract (i.e., welding, electrical, etc). The contractor shall formulate and provide comprehensive training, qualification, and certification procedures for contractor employees for submission with the QCP.

1.2.1.3.1. Training Records. The contractor shall develop and maintain individual training records to document training and test results, and document all initial and supplemental training accomplished for each employee. The contractor shall maintain training records and make them available to the using activity, upon request.

1.2.1.4. Employee Restrictions. The contractor shall not employ any person who is an employee of the United States Government if the employment of that person would create a conflict of interest. The contractor shall not employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such person seeks and receives approval in accordance with DoD Directive 5500.7, Standards of Conduct.

1.2.1.4.1. The contractor shall not employ persons identified by the Contracting Officer as a potential threat to the health, safety, security, general well-being, or operational mission of the installation or its populace. The contractor shall remove employees identified as potential threat to the health, safety, security, general well-being or operational mission of the installation or its population, or failure to comply with laws, regulations, and directives of the appropriate Air Force Major Command (MAJCOM). The Contracting Officer reserves the right of the Government to restrict the employment under the contract of any contractor employee or prospective contractor employee identified as a potential threat to the health, safety, security, general well-being, or operational mission of the installation and its population.

1.2.1.5. Significant Incident Notification Procedure. The contractor shall inform the Contracting Officer within 24 hours of becoming aware of an incident that involves a contractor’s employee that may subject the employee, the contractor, or the Government to either potential civil or criminal liability.

1.2.1.6. Military Members. The contractor is cautioned that off-duty active military personnel hired under this contract may be subject to permanent change of station, change in duty hours, or deployment. Military reservists and National Guard members are subject to recall to active duty.

The abrupt absence of these personnel could adversely affect the contractor’s ability to perform services. The absence of these personnel at any time shall not constitute an excuse for nonperformance under this contract.

1.2.1.7. Contractor Travel on SJAFB. Contractor personnel shall not loiter in any working area before or after performing services. All contractor personnel shall limit their travel on SJAFB to the specific areas required for performance of services or in travel directly to and from these locations. Upon completion of contract work, contractor employees shall promptly depart

SJAFB.

1.2.1.8. Personnel Appearance. Contractor personnel shall present a neat appearance and be easily recognizable as a contractor employee while on SJAFB, through the use of distinctive clothing or overcoats, bearing the company name or logo. The coloring or design of the items selected should be such that identifies personnel easily and quickly for reasons of safety and personal protection.

1.2.1.9. National Agency Checks (NAC). The Government will perform a background check (utilizing commercial background and investigate entities) on all employees requiring a NAC. A favorable/adjudicated NAC is required to perform services on SJAFB. The results of the background check shall accompany all NAC applications. Contractor employees with unfavorable background check results may be denied a favorable NAC and in turn denied base entry or debarment. The contractor shall ensure employees that are denied a favorable NAC and/or security clearance do not work under this contract, due to the sensitive environment/location of the work being performed. The contractor ultimately is responsible for the actions of its employees while on the installation.

1.2.1.10. Contractor Hours of Operation. The contractor shall perform repair services between 7:00 a.m. – 5:00 p.m., Monday through Friday.

1.2.1.10.1. Holidays. The following Federal holidays are observed at SJAFB, and the contractor is not required to perform repair services on these days, or the actual day set aside for observation.

New Year's Day Labor Day Martin Luther King Day Columbus Day Presidents Day Veterans Day Memorial Day Thanksgiving Independence Day Christmas

1.2.2. Safety

1.2.2.1. Safety and Health Program. The contractor shall establish responsibilities and procedures required to effectively administer conformance with Air Force Occupational Safety and Health (AFOSH), Occupational Safety and Health Administration (OSHA), and Air Force Safety Instructions. The contractor shall comply with all local, state and federal laws and safety regulations. Compliance with OSHA and other applicable laws and regulations for the protection of contractor employees is exclusively the contractor’s obligation, and the Government will assume no liability or responsibility for the contractor’s compliance or non-compliance with such responsibilities. The contractor is responsible for furnishing contractor employees with all necessary/required personal protective clothing and equipment to perform services.

1.2.2.1.1. Safety Notification and Reporting. The contractor shall notify the Contracting Officer and the using activity of any mishap involving contractor personnel, Air Force assets, or Air Force operations, which result in injury, illness, or damage. The contractor shall establish internal mishap notification procedures, brief all contractor personnel, and document the mishap notification briefing, as part of initial safety orientation. The contractor shall document and report any mishap using local base procedures, and provide a copy of all mishap reports to the Contracting Officer and the requiring activity, and maintain copies of all mishap reports for one year. Injuries to contractor personnel shall be reported in accordance with OSHA requirements.

1.2.2.2. Fire Prevention and Safety Standards. Contractor employees shall comply with the OSHA, SJAFB Fire Protection Program, AFOSH, and the Fire Prevention and Health Program.

1.2.2.3. Work Area. The contractor shall keep work areas free from accumulations of waste material, rubbish, tools, scaffolding, equipment, and materials at all times. Upon completion of the job or when away from the work site, the contractor shall leave the work area and premises in a clean, neat, safe and workmanlike condition. The contractor shall remove and properly dispose of all job related waste material at an off-base site.

1.2.2.4. Smoking in Air Force Facilities. Contractor personnel are advised that the Air Force has placed restrictions on the smoking of tobacco products in Air Force facilities. AFI 40-102, Tobacco Use in the Air Force, outlines the procedures used by the commander to control smoking in our facilities. Contractor employees and visitors are subject to the same restrictions as Government personnel. Smoking is permitted only in designated smoking areas.

1.2.2.5. Contractor Vehicles. All contractor vehicles used in the performance of this contract shall be in operable condition and meet the local, state, and federal safety requirements.

Vehicles found to be unsafe and unable to function as designed, shall be removed from the installation and replaced at contractor’s expense. The contractor shall not perform vehicle repairs on SJAFB. All contractor vehicles shall be registered, licensed, insured, and operated in accordance with base traffic regulations by a licensed driver. Contractor vehicles shall have the company name prominently displayed on both sides of the vehicle, and be maintained to present a clean, neat, professional appearance.

1.2.3. Environmental Requirements

1.2.3.1. Contractor Liability. The contractor is liable and responsible for non-compliance of environmental safety and health (ES&H) provisions, and pay fines and fees resulting from improper contractor actions and/or process.

1.2.3.2. Hazardous Materials (HAZMAT). The contractor shall manage, handle, transport, store, and dispose of all HAZMAT, including hazardous waste, in accordance with the Resource Conservation and Recovery Act, 40 CFR 260-265, Protection of Environment, applicable State statutes and regulations, and the SJAFB Hazardous Waste Management Plan. If requested, the contractor shall obtain a separate hazardous waste ID number identifying them as a generator of hazardous waste, and coordinate all hazardous shipments with the 4 CES Hazardous Waste Program Manager (4 CES/CEAN). The contractor shall not store HAZMAT on SJAFB.

1.2.3.2.1. Processing HAZMAT for Use on SJAFB. The contractor shall not bring or use any type of HAZMAT on SJAFB, until the HAZMAT has been approved by the Hazardous Materials Pharmacy (HAZMART). Upon contract award, the contractor shall submit Material Safety and Data Sheets (MSDS) to the CO for all HAZMAT the contractor intends to use on SJAFB. QAP will contact the contractor if more data is required for HAZMAT use approval.

QAP will also notify the contractor whether or not the HAZMAT has been approved for use on SJAFB, including information for tracking HAZMAT by the contractor, if required.

1.2.3.2.2. HAZMAT Spills. The contractor shall take every reasonable precaution to prevent HAZMAT spills, and immediately report any HAZMAT spills to the base fire department by calling 722-7588, in accordance with SJAFB Spill Prevention and Response Plan procedures.

The contractor shall clean and dispose of all hazardous materials spills in accordance with local, state, and federal laws and regulations. The contractor shall bear full financial obligation incurred from cleaning and disposing of hazardous materials spills, or release of hazardous materials within the confines of SJAFB by contractor employees.

1.2.3.2.3. Notification of Environmental Spills. If the contractor spills or releases any hazardous materials into the environment, the contractor shall immediately report the incident to the CO and QAP. The contractor is liable for all costs associated with the spill or release of hazardous materials.

1.2.3.2.4. Spill Containment Plan. The contractor shall submit a spill containment plan to the using activity, no later than 15 days after contract start date. As a minimum, the plan shall include how the contractor will handle and use hazardous materials on SJAFB, and HAZMAT spill procedures. The contractor is responsible for informing contractor employees of the content of the plan. The plan shall be maintained in a location where it is immediately available to contractor employees.

1.2.3.2.4.1. Spill Containment Kits. The contractor shall ensure that all vehicles used for transport of hazardous materials on SJAFB, carry an approved spill containment kit capable of containing a spill, until first responders arrive. The contractor shall make spill containment kits available for inspection by Government personnel, upon request.

1.2.3.3. Exposure. The contractor shall ensure that its operations do not expose Government personnel to any hazardous conditions; i.e., noise, chemicals, equipment, etc., as covered by OSHA/AFOSH Standards.

1.2.4. Security Requirements

1.2.4.1. Base Entry. Contractors are subject to all base regulations and violations of such may result in termination of the contract. Base regulations include, but are not limited to, restrictions on who may enter, when they may enter, how many may enter at one time, and what area of the base they may visit. Individuals may be issued base entry pass and cards depending on the type and duration of the contract work to be accomplished. If the type or duration of contract work does not substantiate the need for a base entry pass or card, the contractor will be escorted on base. Contract work requiring an escort will be coordinated through the using activity. The contractor is responsible for retrieving any pass or card to any employees who depart for any reason before the contract expires (e.g. terminated for cause or retirement).

1.2.4.2. Listing of Employees. The contractor shall maintain a current listing of employees performing services on SJAFB. The list shall include employee's name, social security number, date of birth, driver’s license number and state of issue. Foremen and supervisors must be identified on the list of employees. The contractor shall submit the list to the Contracting Officer and the using activity, prior to the contract start date, and submit an updated list when an employee's status or information changes, within 5 working days of the change. The name of any contractor employee that is terminated during the period of the contract must be reported to the Contracting Officer in writing within one workday of the employee’s termination.

1.2.4.3. Security Training. All contractor personnel shall receive base-specific security training from the using activity and/or unit Security Manager for restricted access areas prior to being granted access to restricted areas and controlled areas.

1.2.4.4. Escort. The sun shades are located in a restricted controlled area. Contractor personnel without appropriate security clearance will be escorted by authorized Government personnel at all times while within controlled areas and restricted areas.

1.2.4.5. Identification and Credentials. All on-site contractor personnel shall wear clothing appropriate to the tasks assigned and display the name of the company. Employees shall wear reflective vests at all times while operating on the flight line. The contractor shall ensure all employees have the legal right to perform work within the United States, and can pass appropriate security checks.

1.2.4.6. Flight-Line Drivers Training. All contractor personnel that will drive on or near the flight line must complete flight-line drivers training prior to operating vehicles on the flight line.

The contractor shall coordinate with the using activity to arrange for flight-line driver’s training.

All flight line drivers are required to have an Air Force Form 483, Competency Card (flight-line driver’s license) in their possession at all times and must sign in/out at Base Operations.

Vehicles must have a valid POV pass & appropriate cone issued by Airfield Management prior to operating on the flight line. An escort may be required, as directed by Base Operations. No equipment will be left unattended while working in these areas and the contractor shall ensure all foreign objects and debris produced by the contractor is removed prior to departing the flight line.

1.2.4.7. Physical Security. The contractor shall safeguard all Government property provided for contractor use. Areas controlled by contractor personnel shall comply with base Operations Plans/instructions for Force Protection Condition (FPCON) procedures, Random Antiterrorism Measures (RAMS) and local search/identification requirements. The contractor shall safeguard all Government property, including controlled forms, provided for contractor use. At the end of each work shift, the contractor shall secure all Government facilities, equipment, and materials.

1.2.4.8. Retrieving Identification Media. The contractor shall retrieve all identification media, including vehicle passes from employees who depart for any reason before the contract expires (e.g. terminated for cause, retirement). The contractor shall return identification media to the office that issued the media.

1.2.4.9. Traffic Laws. Contractor employees shall comply with all base traffic regulations, and are subject to random vehicle speed control checks. Contractor personnel cited for speeding on the installation may suffer loss of base driving privileges, debarment from the base, or other administrative action. The use of seat belts is mandatory for all vehicle occupants and the use of cell phones while driving is strictly prohibited, except hands-free cell phones, while driving on

SJAFB.

1.2.4.10. Random Personnel and Vehicle Searches. Contractor personnel are subject to random personnel and vehicle searches. If contractor personnel refuse to be searched, they will be denied entry to the base, and may result in loss of base driving privileges, debarment from the base, or other administrative action.

1.2.4.11. Weapons, Firearms, and Ammunition. Contractor employees are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their contractor owned vehicle or privately owned vehicle while on Seymour Johnson AFB.

1.2.4.12. For Official Use Only (FOUO) Material. If the contractor determines that unauthorized personnel have access to For Official Use Only (FOUO) material, such as the Base map or CVC access, the contractor Site Manager will immediately notify the using activity and cooperate fully with any investigation. The contractor shall comply with DoD 5400-7-R, Chapter 4, DoD Freedom of Information Act (FOIA) Program. This regulation establishes policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding FOUO material.

1.2.4.13. Photography. No photographic equipment is permitted on the flight line. If photographs are needed in the performance of their duties, contractor shall follow local base policies prior to taking photographs.

2.0. SERVICES SUMMARY

2.1.1. Purpose. The services summary lists performance objectives for the required services of which the Government will conduct surveillance. The absence of any contract requirement from the services summary shall not detract from its enforceability, nor limit the rights or remedies of the Government under any other provision of the contract.

2.1.2. Components. The services summary states the performance objective (required service), and threshold (performance standard), for each critical success factor.

2.1.3. Quality Assurance Surveillance Plan (QASP). The QASP is a Government-developed document used by the a to determine if the contractor’s performance meets contract performance standards and identifies the audit methods and procedures the Government will use to evaluate the contractor's performance.

2.1.4. Right to Conduct Surveillance. The Government reserves the right to conduct surveillance of all PWS requirements to determine if the contractor is conforming to requirements and meeting performance objectives, standards, and thresholds, in accordance with Federal Acquisition Regulation contract clause 52.212.-4, Contract Terms and Conditions – Commercial Items.

2.1.4.1. Major Non-conformance. A major non-conformance is one (or has the potential) to that adversely impacts the mission, safety of personnel and/or equipment, environment, performance (quality), schedule (delivery), and/or cost. The Contracting Officer shall communicate major non-conformances to the contractor utilizing a Corrective Action Report (CAR) form, which will include a suspense date for the contractor’s response to the CAR. As a minimum, the contractor’s response shall address:

1) Action(s) taken to fix the problem (correction)

2) Root cause analysis of the problem

3) Action(s) taken to prevent recurrence

2.1.4.2. Minor Non-conformance. A minor non-conformance is a non-conformance, which by itself does not adversely impact the mission, safety of personnel and/or equipment, performance

(quality), schedule (delivery), or cost. Minor non-conformances are communicated through notices from the Contracting Officer or using activity; first notices are issued for any identified minor non-conformance, second notices are issued for repeat minor non-conformances or failing to correct minor non-conformance issues within a reasonable amount of time. A formal corrective action plan is not required for minor non-conformance notices.

3.0. GOVERNMENT-FURNISHED PROPERTY AND SERVICES

3.1. Government-Furnished Training. Government-provided training will be provided only for the following Flight Line Driver’s Training: Employees are required to drive vehicles on the flight line, cross the runway and shall have a Certificate of Competency, AF Form 483, a valid civilian and military driver’s license. IAW AFMAN 24-306, page 25-1.

3.2. Manufacturer’s Information. The Government will provide available manufacturer's information related to aircraft sunshades; however the contractor is ultimately responsible for care and repairs of the aircraft sunshades.

3.3. Emergency Services. The Government will provide security forces services (call 722- 7867, for emergencies only), and fire protection services (call 722-7588). There are no emergency medical services available on Seymour Johnson AFB, therefore the contractor must dial 911 for emergency medical services. If the contractor calls 911 from a base phone, they must tell the 911 operator that they are calling from SJAFB.

4.0. APPENDIXES

4.1. Appendix 1 - Definitions

a. Configuration Management – Physical attributes or characteristics. Installation of original hardware/equipment.

b. Corrosion – The electrochemical oxidation of metals in reaction with an oxidant such as oxygen. Can occur in any environment.

c. Fatigue – The progressive and localized structural damage that occurs when a material is subjected to cyclic loading.

d. Fracture – The (local) separation of an object or material into two, or more, pieces under the action of stress.

e. Fraying – To strain; chafe. To wear away (the edges of fabric, for example) by rubbing.

To become worn away or tattered along the edges. A frayed or threadbare spot, as on fabric.

f. Hardware – A general term for items such as fasteners, bolts, washers, wire, turn buckles, etc.

g. Performance Work Statement (PWS) – Specifies the Government's requirements for services to be performed.

h. Serviceable – Safe for use and discrepancies do not pose a hazard to personnel, equipment and/or aircraft. Unit can expand upon specifics for this definition.

i. Structural Failure – Loss of the load-carrying capacity below manufacturer’s design.

Can refer to a component or member within a structure or of the structure itself.

j. Unserviceable – Presents a danger to personnel, equipment and/or aircraft. Unit can expand upon specifics for this definition.

k. Wear – Erosion or sideways displacement of material from its "derivative" and original position on a solid surface performed by the action of another surface. Wear is related to interactions between surfaces and more specifically the removal and deformation of material on a surface as a result of mechanical action of the opposite surface.

4.3. Appendix 3 – Sun Shades Configuration