Attachment_1_CATVWireless_Internet_BPA_SoW_27_Jul_17.pdf

Base Commercial High Speed Internet/Cable TV Provider SOW

20 CS

Base Commercial High Speed Internet/Cable TV Provider

Shaw Air Force Base

Statement of Work / Blanket Purchase Agreement

27 July 2017

Table of Contents

1. DESCRIPTION OF SERVICES

2. CABLE TELEVISION

3. HIGH SPEED COMMERCIAL INTERNET SERVICE

4. MAINTENANCE PLAN

5. GENERAL INFORMATION

6. HOURS OF OPERATION

7. SECURITY REQUIREMENTS

8. DELIVERABLES

9. POINTS OF CONTACT

10. NOTICE OF INDIVDUALS AUTHORZED TO PLACE CALLS AND DOLLAR LIMITATIONS

1. DESCRIPTION OF SERVICES

This agreement includes cable TV services and High Speed Commercial Internet Services to include wired or wireless as required. The contractor shall coordinate closely with the 20 CS/SCX and 20 CS/SCOI to install the equipment and obtain a list of buildings, communication rooms and connectivity information required to provide service. The contractor shall provide Cable TV or Commercial High Speed Internet Service where indicated by a work order that has been vetted and verified by 20th Communications Squadron (CS), 20th Civil Engineering Squadron (CES), and 20th Contracting Squadron (CONS). Cable TV services shall have a minimum of three tiers, i.e. basic, mid, sports tier and/or premium tier. High Speed Internet service will be at a minimum of 25MB download speeds with 5 MB upload speeds. Rates may be higher as requested by customers according to mission requirements and work load. Shaw AFB and the contractor will maintain an agreed on inventory of all contractor accounts on the base and will adjust it monthly. The contractor and the Base can conduct a joint inventory as required. Account owners are responsible for insuring their invoices are correct prior to payment.

1.1. Scope of Work. The contractor shall furnish all personnel, equipment, repair parts, supplies, services, and materials necessary to accomplish the installation and maintenance of all work required in this Statement of Work.

All work performed shall be cited in this Statement of Work. Performance shall be according to technical standards required or recommended by the FCC as set forth in 47 CFR Part 76 and directives.

1.2. In the event there is signal interruption, whatever the cause, which lasts for a period of 12 hours or more the subscriber(s) affected shall be entitled to a reduction in monthly user fees.

1.3. The Contractor is authorized program downtime for cable or equipment maintenance, cable maintenance, excavation and back filling. A schedule for active system downtime must be present depicting time tables, locations and outages at least 5 days in advance. This downtime will be coordinated with the purchasing organization.

1.4. Prior to breaking any ground surface, contractor shall obtain an AF Form 103 (Base Construction Permit) for clearance to dig from the 20th CES Customer Service Center. Contractor shall submit their request to 20 CES Customer Service a minimum of two weeks prior to planning to dig and must have an approved request in their possession prior to breaking ground.

1.5. Outward Appearance of Wall Mounted Cables. Mounting of cable types on buildings shall be conducted with best engineering efforts. Cable (rigid) mounting shall be supported with clamps spaced at intervals not to exceed six feet. Drop (flexible) mounting shall be parallel to utilities and/or phone lines and supported with galvanized staples or black ¼” tower clips spaced at intervals not to exceed four feet.

1.6. Underground Cable Installation. Under paved areas and roadways, all cables shall be installed in conduit not less than 4 inches in size. Conduit shall be zinc-coated rigid steel. Conduit shall be extended not less than 4 feet beyond pavements and roadways, when such roadway is used for vehicular traffic. Boring shall be utilized under roadways and paved areas for utilities and communication cable/conduit installation unless a cut and repair is requested and approved 20 CES/CC or his designated representative.

1.7. For service requests the contractor shall respond as follows:

1.7.1. Upon receiving a request for new or additional services, the contractor shall schedule an appointment to conduct a survey within 3 days of being notified. Contractor shall submit the cost estimate to the authorized caller and within 48 hours after completing the survey. The authorized caller will sign the cost estimate and forward it to the Contracting Office for approval.

1.7.2. Upon receiving approval from the Contracting Officer, the contractor shall schedule the work to be completed.

1.7.3. If additional services require new wiring or equipment then the new service will be treated as a new requirement and will follow steps 1.7.1 and 1.7.2.

1.7.4. Investigate Problems. Contractor shall investigate all service complaints within 24 hours. The contractor should contact the requiring activity to discuss the problem and set up an appointment for repair if needed.

2. CABLE TELEVISION

2.1. The contractor shall provide basic cable television to all analog and digital drops associated with this agreement no later than 15 days after BPA call.

3. HIGH SPEED COMMERCIAL INTERNET SERVICE

3.1. The contractor shall be responsible for providing wired and/or wireless High Speed Internet service access points across the Shaw Air Force base campus and ensure all service points are fully functional (See Appendix A for “High Speed Internet Locations, Customers and Service Type”).

3.1.1. The contractor shall document the installed nodes and their transport paths across the base to each other and to the base Service Delivery Point (SDP), no later than 15 days after BPA call.

3.1.2. Identify safety or operational issues that might impact commercial Internet Service (For example: HAZMAT contamination or other planned installations that would impact other networked or radio based systems).

4. MAINTENANCE PLAN

4.1. The contractor shall provide comprehensive telephone and technician response to Cable TV, wired and wireless access points across Shaw AFB.

4.1.1. Outage Reporting, Response and Helpdesk Services. The contractor shall support outages which have occurred in the Shaw Cable TV or High Speed Commercial Internet Network. This support shall include 24 hr.

helpdesk support with 48 hour response and replacement for failed equipment. Responses to reported outages shall consist of the following at a minimum:

4.1.1.1. Ensure that a trouble ticket has been opened to track outages, document start/stop times, to track the specific locations Node(s) involved, and to record the POC for restoration.

4.1.1.2. Depending on the findings during the previous steps, the contractor shall determine what, if any, additional maintenance is required to return Cable TV or Commercial Internet Services to operational status. The contractor shall determine the current cause of failure and work with the customer to establish a window to perform corrective maintenance.

4.1.1.2.1. If the outage is correctable equipment malfunction that does not require downtime for a maintenance window, the contractor shall perform corrective actions as required. The corrective actions performed shall not impact other operational circuits on the remaining Shaw AFB Commercial Internet Network.

4.1.1.2.2. If it is determined that a malfunction has occurred which cannot be isolated and repaired, a network downtime maintenance window will be required The contractor shall provide the Contracting Officer a parts replacement and labor cost quote to perform corrective maintenance on any maintenance not covered by this agreement.

4.1.1.2.3. No corrective maintenance under the provisions in paragraph 4 shall be performed without approval/consent from the Contracting Officer if additional charges will be incurred.

5. GENERAL INFORMATION

5.1. The contractor shall visit only buildings associated with CATV and High Speed Commercial Internet connectivity.

5.2. The contractor shall comply with the Occupational Safety and Health Act (OSHA) and the resulting OSHA Standards 1910 (General) for protection, safety, and health of employees and any subcontractors assigned to this contract.

5.3. The contractor shall perform workmanship in accordance with applicable industry standards and specifications.

That is to include using appropriate cable management systems to ensure cables are tidy and kept out of aisles or where they will be affected by pedestrian traffic. Network equipment and cables will be firmly mounted so that it will not fall or look unsightly when installed.

5.4. The contractor will not repair any damaged cables or fiber strands mentioned within this SOW unless they are the contractor’s real property or approval is given by the 20th CS/SCX.

5.5. Contractor technicians installing or repairing High Speed Commercial Internet systems will be subject to background investigations and escort into secured building or areas. Contractor technicians must respect and observe operational security requirements in the event mission dictates they be escorted out of a secure area.

5.6. Construction. Prior to commencing construction work, whenever the ground surface is to be disturbed or when erecting structures or operating equipment near overhead lines, the contractor and sub-contractor shall obtain and possess at all times an approved AF Form 103 (Base Construction Permit) obtained from the 20th Civil Engineering Squadron Customer Service Center. Contractor needs to maintain locator markings throughout the project.

5.7. Open excavations shall be barricaded when contractor personnel are not present in the immediate vicinity of the work site. Contractor shall implement erosion control measures. The contractor shall to prevent silt runoff into the roadways, curb & gutter, storm water drainage system or bodies of water, etc. to the maximum extent possible.

5.8. Traffic barricades/steel plates and warning lights shall mark the excavation site. Restored pavement shall be equal to or better than the original.

5.9. All construction debris/materials need to be disposed of off base IAW Federal, State and Local requirements during and after job completion.; contractor shall leave the area in a neat and acceptable condition as close to the previous state as possible.

5.10. The contractor shall provide and distribute fertilizer, seeding, and then water on top of all disturbed grass areas within project boundaries and other areas damaged by contractor.

5.11. Quality Control. The contractor shall establish a complete quality control program to ensure the requirements of subscription agreement are provided as specified. One copy of the contractor’s quality control program shall be provided to the Contracting Officer within 30 days after agreement start date. The program should include:

5.11.1. A method of identifying deficiencies in the quality of services.

5.11.2. A file of all inspections conducted by the contractor and the corrective action taken.

5.11.3. Quality Assurance. The Government shall monitor the contractor’s performance under this subscription as follows.

5.11.3.1. The Government reserves the right to perform inspections where such inspections are deemed necessary to assure the cable system conforms to prescribed requirements.

5.11.3.2. The Government reserves the right to perform additional tests, when such tests are deemed necessary to assure compliance with the performance requirements.

5.12. The contractor shall develop and submit a milestone schedule, called a Project Plan, showing significant actions required in the completion of proposed tasks no later than thirty (30) days after BPA award. Submission of the task timelines shall be accomplished via hardcopy and electronic means in a format readable using Microsoft Office.

5.12.1. Approval of Contractor’s Construction Operations. The construction or placement of any equipment or facilities on the base by the contractor (including temporary buildings, antenna system, or television studio) and as well as any alterations or additions to existing Government property (room for CATV equipment), shall be approved in advance by the Contracting Officer, CS, and CES.

5.13. The contractor shall provide a soft copy of the site survey and connectivity drawings to the Government once the High Speed Commercial Internet (Section 3 above) project has been completed. These drawing will be sent to the 20 CS/SCXP shop for inclusion to base infrastructure.

6. HOURS OF OPERATION

6.1 The normal working hours are between 7:30 a.m. to 4:30 p.m., Monday through Friday, excluding holidays.

Project work is required during normal duty hours. Non-duty hours are not allowed without approval by Requiring Activity Facility Manager to perform work on non-duty hours. A Government escort is required during all non-duty hours.

6.1.1.When the contractor requires to work other than standard times, a written request shall be submitted to the Government Acceptor via email (Contracting Officer and/or Requiring Activity) for approval. Written approval from the Contracting Officer must be received before proceeding with the work. The request shall be submitted at least One (1) work day prior to the proposed performance of work, and it shall indicate the day/days, time/amount of work, and reason why performance is necessary during nonstandard hours.

6.1.2. Federal Holidays

New Year’s Day January 1 Martin Luther King’s Birthday 3rd Monday in January President’s Day 3rd Monday in February Memorial Day Last Monday in May Independence Day July 4 Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veteran’s Day November 11 Thanksgiving 4th Thursday in November Christmas December 25

7. SECURITY REQUIREMENTS

7.1. Listing Of Employees: The Contractor shall maintain a current listing of employees. The contractor shall furnish supervisory, administrative, and direct labor personnel to accomplish all work required. An updated listing shall be provided when an employee's status or information changes.

7.2. Pass And Identification Items: The Contractor shall ensure the pass and identification items required for contract performance are obtained for employees. All contractor employees shall undergo a background check conducted by 20th Security Forces Squadron prior to issuance of base access credentials. Only identification cards or driver's licenses from REAL ID compliant states or territories will be accepted. For a full list of REAL ID Act and compliant and non-complaint states, please visit https://www.dhs.gov/current-status-states-territories.

Contact 20th Security Forces Squadron for alternative forms of acceptable identification to conduct background checks. Lost vehicle and entry passes shall be reported immediately to the Security Forces as well as the Government Acceptor in accordance with the local security forces policy.

7.3. Background Checks: All Contractor employees shall submit to a criminal background check accomplished by Shaw Air Force Base Security Forces prior to the employee being issued base access credentials. Each Contractor personnel must submit their Social Security Number, Date of Birth, and Driver's License state and number (if applicable). Failure to submit required information can result in denial or delay of issuance of credentials. Background checks are only good for the company that requested them. Processing background checks takes, at a minimum, 7-10 days from time of submission.

7.4. Federal Investigations Requirements: (If Applicable) Contractor employees requiring initial issuance of a Common Access Card (CAC), Access to Restricted Areas, Use of Government Automated Information Systems/Networks, Child Care positions, or designated Positions of Trust shall complete submission of a Tier 1 investigation to the Office of Personnel Management (OPM), or a DoD-determined equivalent investigation.

When required, the Government (20 FW Information Protection Office) will submit Tier 1 investigations to OPM at no cost to the Contractor.

7.5. Traffic Laws: The Contractor and its employees shall comply with base traffic regulations.

7.6. Weapons, Firearms, and Ammunition: Contractor employees are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their contractor-owned vehicle or privately-owned vehicle while on Shaw

AFB SC.

7.7. For Official Use Only (FOUO): The Contractor shall comply with DoD 5400.7-R, Chapter 4, DoD Freedom of Information Act (FOIA) Program, requirements. This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding FOUO material.

7.8. Reporting Requirements: Contractor personnel shall report to an appropriate authority any information or circumstances of which they are aware may pose a threat to the security of DoD personnel, Contractor personnel, resources, and classified or unclassified defense information. Contractor employees shall be briefed by their immediate supervisor upon initial on-base assignment.

7.9. Physical Security: The Contractor shall be responsible for safeguarding all Government property and controlled forms provided for Contractor use. At the end of each work period, all Government facilities, equipment, and materials shall be secured.

7.10. Photography Restrictions: No one is authorized to take any pictures or video recordings of Air Force operational aircraft or restricted areas without the approval of 20 FW/CVN regardless of location while on Shaw AFB. This includes, but is not limited to, photographs taken from personal electronic devices such as blackberries, iPads, iPods, cell phones, or any other devices with digital recording capabilities.

7.10.1. Any Contractor requiring pictures or videotape of Shaw's airfield to support their contract must request and possess written authorization prior entering the airfield area.

7.10.2. Written authorization letters to photograph or video of the flight line must be signed by one of the following:

20 Maintenance Group Commander or Deputy; Aircraft Maintenance Squadron Commander; a Fighter Squadron Top 3, Director of Operations, or Commander; 20 Operations Group Commander or Deputy; 20 Operations Support Squadron Commander or Director of Operations; or 20 FW/CVN.

8. DELIVERABLES

Deliverable Name Reference Due Date; Frequency Format Milestone Schedule Paragraph 5.12. No later than 30 days after BPA award Hard and electronic copies readable using Microsoft Office

Site Survey/Network Connectivity Drawing

Paragraph 5.13. Upon completion of initial project connection

Hard and electronic copies readable using Microsoft Office

Cable TV Service Paragraph 2. 15 days after BPA call Digital signal feed to individual set top boxes or in bulk as ordered by users.

High Speed Internet Paragraph 3 15 days after BPA call Minimum 25 MB download, 5 MB upload, higher for enhanced and extreme users.

Documented speed test will be provided to customer and

20 CS/SCX.

9. POINTS OF CONTACT

9.1. COMMUNICATIONS SQUADRON POCs

Primary COMM POC: 20 CS/SCX Email: 20csscxp.projectman@us.af.mil Tel: (803) 895-5678

Secondary COMM POC: 20 CS/SCOS Email: 20CS.CFP@US.AF.MIL Tel: (803) 895-2666

9.2. CONTRACTING SQUADRON POCs

SSgt Byron Howard: Contract Administrator Email: byron.howard@us.af.mil Tel: (803)895-5354

MSgt Robert Adamson: Contracting Officer Email: robert.adamson.1@us.af.mil Tel: (803)895-5392

9.3 CIVIL ENGINEERING SQUADRON POCs

Primary Customer Service Center Tel: (803)895-9655

Alternate Customer Service Center Tel: (803)895-9614

10. NOTICE OF INDIVDUALS AUTHORZED TO PLACE CALLS AND DOLLAR LIMITATIONS

10.1 A list of names of individuals authorized to place calls under this agreement, identified by organizational component, and the dollar limitation per call for each individual shall be furnished to the supplier by the Contracting Officer.