Atch_1 _PWS_Laundry_Service_Updated_29_Mar_16.docx

PERFORMANCE WORK STATEMENT

FOR

LAUNDRY SERVICES

HOLLOMAN AFB, NM

29 March 2016 Final

MATTHEW J. SANDELIER, Lt Col, USAF Date Commander, 49th Force Support Squadron

EMILY M. BURNS, 1st Lt, USAF Date Commander, 49th Medical Logistics Flight

MARK A. WEST, Capt, USAF Date Commander, 372 TRS/DET 10

PATTI J. REN, GS-11, USAF Date QAPC, 49th Contracting Squadron

APPROVED:

SALLY D. ROBERTS, GS-12, USAF Date Contracting Officer, 49th Contracting Squadron

Sol. # FA4801-15-R-0030

Attachment 1 Page 11 of 18

TABLE OF CONTENTS

PARAGRAPH Page

1.0 DESCRIPTION OF SERVICES 3

2.0 SERVICESUMMARY 7

3.0 GOVERNMENT FURNISHED PROPERTY – N/A 7

4.0 GENERAL INFORMATION 8

5.0 APPENDICES 11

1.0 DESCRIPTION OF SERVICES:

1.1 Scope of Work:

The Contractor shall provide all personnel, equipment, tools, materials, supervision and other items and services necessary to perform laundry service. Multiple site pick-ups are required at HAFB, NM. Contract shall be performed in a manner that will provide clean laundry in accordance with local, county, state, federal and professional industry standards and as required in this Performance Work Statement. Payment shall be calculated based on dry bulk weight or per item as specified in bid sheet. Holloman AFB also has facilities which are funded with Non-appropriated Fund (NAF); those facilities, which require services, are not encompassed in the main contract. The NAF facilities under 49 FSS will be a separate addition to this contract. All terms and conditions of this contract are to flow to the NAF Facilities which are listed in Appendix E of the PWS.

1.2 Service Schedule:

Service shall be in accordance with the schedule in the table below:

Pickup and Delivery Days

Medical Clinic Area Adjacent to Bldg 12, Room C

P,D

P,D

P,D

Dental Clinic Bldg 20 Rooms 143, 171

P,D

P,D

P,D

Training Dormitory Bldg 335, 1st Floor Storage Room

P,D

P,D

D- for delivery, P- for pickup

Pickup and Delivery Point

1.2.1. Government Holidays:

Service will not be required on the following Federal holidays. When one of these Holidays occurs on a scheduled pickup/delivery day the scheduled pick-up and delivery will be performed on the first work day following the holiday.

Pickup and delivery service is required on all other Federal holidays in accordance with this PWS unless otherwise coordinated through the Contracting Officer.

1.2.2. Base Down Days:

Five days per year are usually designated by HQ USAF as 'Down Days' the base is minimally manned on these days 27 May, 5 July, 2 Sept, and 27 Dec to coincide with Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas. Laundry service shall be continued according to this PWS unless otherwise coordinated through the Contracting Officer.

1.2.3. Performance of Services during Crisis Declared by the National Command Authority:

All services performed under this contract have been determined to be non-essential for performance during crisis and, according to Department of Defense Instruction (DODI) 3020.37, it is determined that the Contractor will not be required to perform during crisis. The Contracting Officer or the designated representative will verbally advise the Contractor of the effort required in such condition.

1.3. Medical/Dental/Lodging/Club Holloman/Dining Facility:

1.3.1. Laundry facility must comply with appropriate Air Force Instruction standards and directives at Appendix D. The Contractor's facility will be subject to inspection for sanitary conditions by the Government at any time.

1.3.2. Contractor is responsible for proper handling of medical linen and laundry in accordance with standards and directives at Appendix D. The contractor shall comply with all local health regulations and/or state Laws pertaining to the transportation and handling of medical linen. For the purposes of this contract, all medical linen picked up will be treated as contaminated.

1.3.3. Annual Infection Control/Medical Laundry Compliance Inspection will be accomplish per AFI 44-108, Infection Control Program, Para 3.11.1 inclusive. The Contracting Officer will provide the contractor a notification of the 49 Med Group's designated Infection Control Officer. This individual will conduct an inspection of the Contractor's facilities prior to award of a contract to assess compliance with the requirements for medical laundry set out in this PWS. Upon award of a contract the Infection Control Officer will inspect the facility annually, using the checklist at Appendix B. The Contractor, COR, and Contracting Officer will be given a copy of the inspection's findings. Discrepancies/deficiencies noted during this inspection will be re-inspected no more than 30 days later for correction. If the discrepancies/infractions are not corrected at the time of the re-inspection the Contracting Officer will take appropriate action. The COR will retain the documented inspection reports in the contract surveillance files.

1.4. Piece Laundry:

All piece laundry will be returned to the originating pick up location. Contractor is responsible for providing suitable containers for laundry pick up and return. The Contractor will be accountable for all items while in their care. All cleaned items will be finished and packaged/bundled according to the table at Appendix A. Items such as cook's clothing, coveralls, or field gear are to be laundered according to directions on labels found on the individual article.

1.5. Bulk Laundry:

All bulk laundry will be returned to the originating pick up location. Contractor is responsible for providing suitable containers for laundry pick up and return. The Contractor will be accountable for all items while in their care. Rags will be picked up and returned in Government-furnished containers. All cleaned items will be finished and packaged according to Appendix A.

1.5.1. Medical and Dental Lodging/Club Holloman/Dining Facility:

All laundry shall be returned wrapped or packaged as directed in this PWS at Appendix A. Bulk linen will be separated in carts by category of item. Items in carts will be covered with protective covering.

1.6. Re-performance of Laundry:

Any delivered article found to be dirty shall be re-cleaned at no additional cost to the Government. The Government will segregate and itemize these items and present them at the next scheduled pickup. The Contractor will re-launder them and return them segregated and itemized from the rest of the contents of the next delivery.

1.7. Unserviceable Articles:

During the laundering process the Contractor may notice items he believes to be unserviceable. All such items shall be returned to the Government after laundering in a separate bundle, clearly marked as "unserviceable."

1.8. Losses:

The Contractor will pay an equitable replacement cost for items reasonably determined to have been lost, damaged or destroyed while in the Contractor's possession. The Government will notify the Contractor within 24 hours of delivery of missing or damaged articles in that delivery. If the Contractor disputes the notification, the Contracting Officer will determine the circumstances and validity of the claim against the Contractor. If the Contracting Officer determines the article(s) to have been lost or destroyed while in the Contractor's possession a determination will be made of fair replacement value and given to the Contractor. The Contractor will reduce his next invoice by the amount of the determination.

1.8.1. Fair Wear and Tear:

The Contractor may claim that destruction or damage to articles is due to fair wear and tear. If the COR agrees, the Contractor is relieved of responsibility to replace that individual item. If no agreement can be reached, the Contracting Officer will make a final decision.

1.9. Accountability:

The Government will provide a manifest/inventory of all articles picked up at each site using the form at Appendix C. The Contractor will confirm the numbers/weights on the Government inventory/manifest either at the pickup site or at his facility. If the Contractor's count or weight is 5% greater or less than the Government's he will immediately notify the designated Government contract representative. The appropriate COR may then authorize adjustment of the inventory/manifest. The inventory/manifest. The Contractor is responsible for laundering only the numbers of items or weights of material on the manifest/inventory, and this will be the basis for the Contractor's invoicing for any particular shipment or invoicing period. The Contractor will provide the Government a inventory of the items in each delivery using the form at Appendix C. Upon receiving a delivery the Government will inventory the shipment. If the Government's count or weight is 5% greater or less than the amount shown as being delivered the Government contract representative will notify the Contractor within 24 hours to reconcile the difference. If the difference is determined to be due to loss while in the Contractor's possession, para 1.8.1 above will apply.

1.9.1. Laundered items included in any delivery which are not Government property will be identified by the Government and returned to the Contractor at the next scheduled pickup. The Contractor may not include them on any invoicing.

1.10. Workmanship and Sanitation:

The contractor's facility shall be open for inspection of Infection Control Conditions as stated in 1.3.3 at any time by a Government representative specified in writing by the Contracting Officer.

1.10.1. Vehicle Interior Requirements:

Soiled items and clean items shall be transported in accordance with all state and local health regulations or laws. Articles are to be protected from contamination and soiling during transit to designated delivery points.

1.11. Contractor Full-Time Equivalent Reporting

The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for Holloman Air Force Base, NM via a secure data collection site. The contractor is required to completely fill in all required data fields at https://afcmra.hqda.pentagon.mil/

Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October* of each calendar year. Contractors may direct questions to the Contractor Manpower Reporting Application (CMRA) help desk.

*Reporting Period: Contractors are required to input data by 31 October of each year.

Uses and Safeguarding of Information: Information from the secure web site is considered to be proprietary in nature when the contract number and contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the contractor name and contract number associated with the data.

User Manuals: Data for Air Force service requirements must be input at the Air Force CMRA link. However, user manuals for government personnel and contractors are available at the Army CMRA link at https://afcmra.hqda.pentagon.mil/

2.0 SERVICE SUMMARY (SS):

Performance Objective

PWS

Para.

Performance Threshold

SS-1 Adherence to Pick up / Delivery Schedule Items must be delivered in accordance with the dates and times specified in the PWS.

SS-2 Processing and Packaging Laundered items must be returned clean and finished/bundled/packaged per table in Appendix A.

1.3 Through 1.7 No more than 3% of items in any particular delivery/shipment require re-laundering. No more than 10% of all laundry processed in a contract year requires re-laundering.

SS-3 Accountability Quantities of items delivered and invoiced must match quantities on pickup tickets/manifests

SS-4 Medical/Dental cleaning Medical/Dental laundry processes must meet standards of CDC Guidance and AFI 44-108, Infection Control Program 1.3 Through 1.7 Appendices B & D Contractor's facilities and processes must comply with AFI 44-108, para 3.11.1 inclusive, as evidenced by passing Holloman Infection Control Officer's periodic inspections. Deficiencies found on initial inspection will be re-inspected 30 days later for correction. No deficiencies allowable upon re-inspection.

3.0 GOVERNMENT FURNISHED FACILITIES, EQUIPMENT, SERVICES AND MATERIALS

None

4.0 GENERAL INFORMATION:

4.1. Contractor Personnel:

4.1.1. Contract Manager:

The Contractor shall provide a representative who shall be responsible for the performance of the work. The name of this person and an alternate(s) who shall act for the Contractor when the representative is absent shall be designated in writing to the Contracting Officer no later than the pre-performance conference. Contract Manager/Alternate should be available to the Government during normal duty hours (7:30 am to 4:30 pm). The Contract manager or alternate shall be available to meet at Holloman AFB with Government personnel designated by the Contracting Officer to discuss contract issues.

4.1.2. English Comprehension:

All Contractor personnel working on the contract shall read and understand the English language to the extent necessary to read and understand operation, safety, and health regulations.

4.1.3 Restriction on Hiring Government Personnel:

The Contractor shall not employ any person who is an employee of the United States Government, either military or civilian if the employment of that person would create a conflict of interest, unless such person seeks and receives approval in accordance with Department of Defense Joint Ethics publications.

4.2. Quality Control Plan:

The Contractor shall develop and maintain a Quality Control Plan (QCP) that has been accepted by the Government to ensure that laundry services are performed in accordance with commonly accepted commercial practices and the contract requirements. The Contractor shall submit the final written QCP plan 30 days after the award for acceptance.

4.3. Quality Assurance:

The Government will monitor the Contractor's performance using periodic surveillance of pick up/delivery operations, inspections of the contractor's facilities for adherence to Medical laundry standards, and validated customer complaints. The CORs will maintain a file of all surveillance observations. Government surveillance of tasks may occur at any time during contractor's performance. Successive months of unsatisfactory performance for any required service item may result in other appropriate actions by the Contracting officer.

4.3.1. Progress Meetings:

Periodic progress meetings will be held between the Contractor and Government. At these meetings the parties will discuss any problems or items of concern and generate solutions. These meetings will be held at least quarterly, and more frequently if circumstances require.

4.3.2. Contractor Performance Assessment Reporting System (CPARS):

Annually, at the conclusion of each contract year, The Government will file a CPARS report which is an assessment of the Contractor's performance over the preceding year. The contractor will have the opportunity to comment on the evaluation before it is closed and filed in the Past Performance Information Retrieval System (PPIRS) database, if applicable. This assessment will be accessible only to the government Source Selection Authorities who are considering the Contractor for another Government contract in order to help evaluate Past Performance.

4.4. Methods of Surveillance:

4.4.1. Periodic Surveillance:

COR(s) qualified and assigned by the Government will inspect contractor pickup and delivery activities on an intermittent basis for adherence to cleanliness, finish, packaging/bundling, agreement of pickup and delivery counts or weights, and adherence to delivery schedules.

4.4.2. Validated Customer Complaints:

This method is initiated when the QA receives a customer complaint. If the complaint is validated, it results in a required service being re-performed to the performance standards as stated in the PWS and Services Summary without additional expense to the Government. The Contracting Officer shall make final determination of the validity of customer complaints.

4.5. SECURITY REQUIREMENTS.

4.5.1. Illegal Aliens:

The Contractor shall not hire an illegal alien to work or perform any service on HAFB. Employees who are not U.S. citizens must possess a current resident alien immigrant status (Green Card), or if a non-resident immigrant must possess a current Employment Authorization Document. While on HAFB, non-U.S. citizen employees must be able to produce for inspection the appropriate credential: Green Card or Employment Authorization Document. Any illegal alien found on the installation will be immediately detained by the base security forces and barred from the installation.

4.5.2. Foreign National Visitor Approval:

The Contractor must obtain visitor approval for all employees requiring access to HAFB who are not U.S. citizens. The 49 MSG/CC is the approval authority; the 49 MSG/CC may delegate approval authority to the 49 SFS/CC.

4.5.2.1. The Contractor must submit visit approval requests for all foreign national employees through the Contracting Officer to the 49 MSG/CC or 49 SFS/CC (if delegated) using the HAFB Foreign Visit Request Form (available at the HAFB Welcome Center).

4.5.2.2. Once coordination through the Contracting Officer has been completed The HAFB Foreign Visit Request Form will be forwarded to 49 SFS/S5AV for coordination. 49 SFS/S5AV will submit the completed form to the 49 MSG/CC or 49 SFS/CC (if delegated) for approval. The Contracting Officer listed on the Foreign Visit Request Form will be contacted when a final decision has been made.

4.5.2.3. The Foreign Visit Request Form will be maintained by 49 SFS/S5AV and the Air Force Office of Special Investigation until the visit end date.

4.5.2.4. Employees who are not U.S. citizens will not be allowed to enter the installation until properly approved via the procedures outlined above.

4.5.3. Listing of Employees:

The Contractor shall maintain a current listing of employees that require access to HAFB. The list shall include the employee's name and social security number. The list shall be provided to the Program Manager and sponsoring agency security manager. An updated listing shall be provided when an employee's status or information changes; i.e., terminated for cause, reassignment, retirement, etc., or when a new employee is added.

4.5.4. Pass and Identification Items:

The Contractor shall ensure the pass and identification items required for contract performance are obtained for employees. Employees shall only be granted access to the installation to perform functions directly related to their respective contract.

4.5.4.1. All contractor employees requiring access to HAFB shall be identified on a HAFB Visit Access Request (VAR) form. The Contractor shall submit a completed VAR through the Contracting Officer to 49 SFS Pass and Registration (49 SFS/S5AV) NLT 7 duty/business days, and for foreign nationals 14 duty/business days, prior to requiring access to the installation.

4.5.5. Retrieving Identification Media:

The Contractor shall return all identification media from employees who depart for any reason before the contract expires; i.e., terminated for cause, reassignment, retirement, etc. The Contractor will notify the Government immediately (within 24 hours) when unable to retrieve identification media from contract employees.

4.5.6. Travel Restrictions:

Contractors are prohibited in areas of the installation other than their appropriate place of work and the routes to and from installation entry/exit points.

4.5.7. Traffic Laws:

The Contractor and its employees shall comply with base traffic regulations. Traffic regulations include, but are not limited to:

4.5.7.1. Employees shall wear a seatbelt when operating or riding in any military, Contractor-owned, or privately – owned vehicle while on the installation.

4.5.7.2. Speed limits on HAFB are 30 MPH unless otherwise posted. Be aware of reduced speed limits and exercise caution when driving in base housing and school zones.

4.5.7.3. All vehicle operators on the installation shall not use cell phones unless the vehicle is safely parked or unless they are using a hands-free device. The wearing of any other portable headphones, earphones or other listening devices (except for hand-free cellular phones) while operating a motor vehicle is prohibited.

4.5.8. Weapons, Firearms, and Ammunition:

Contractor employees are prohibited from possessing weapons, firearms, or ammunition on themselves or within their contractor-owned vehicle or privately-owned vehicle while on HAFB

4.5.9. Reporting Requirements:

Contractor personnel shall report to an appropriate authority any information or circumstances of which they are aware that may pose a threat to the security of DOD personnel, contractor personnel, resources, and classified or unclassified defense information.

4.5.10. Physical Security:

The Contractor shall be responsible for safeguarding all Government property and Controlled forms provided for contractor use. At the end of each work period, all Government facilities, equipment, and materials shall be secured.

4.6 Contractor Furnished Items:

4.6.1. Pick up/Delivery Vehicles (must be an enclosed vehicle)

4.6.2 All packaging and marking materials.

4.6.3 Laundry Carts and Liners (plastic)

4.6.4 Clothing hangers

4.6.5 Delivery tickets (original and 1 copy)

4.6.6 Any other supplies, material, and equipment necessary to perform the services required by the contract

5.0 APPENDICES

APPENDIX A – METHOD OF FINISH AND PACKAGING

Dining Hall Requirement

Med Group Requirement (Includes Dental)

372 TRS Training Dormitory Requirement

Attachment 1, Appendix A Page 12 of 18

APPENDIX B – INSPECTION OF LAUNDRY SERVICES

49th Medical Group (ACC), Holloman AFB, NM

References: APIC Text of Infection Control & Epidemiology, 2000

1. Ventilation system has adequate intake, filtration, exchange rate and exhaust

2. Separation of clean and soiled areas by a physical barrier, negative air pressure – soiled linen/positive air pressure – clean to soiled

3. Environmental conditions are adequate: temperature, humidity, cleanliness of area etc.

4. Adequate hand washing facilities available

5. Eating, drinking and smoking is prohibited in all work areas

1. Employees participate in relevant continuing education program with documentation available. For example, training in personal hygiene, hand washing, and bloodborne pathogen transmission and proper use of personal protective equipment (PPE)

2. Personal protective equipment available and in use: gowns, aprons, masks, eye protection

3. Employees remove PPE before leaving receiving/sorting area

4. Hepatitis B vaccine required for all employees

5. Personnel are free of infections

6. Staffing is adequate

1. Clean linen transported in containers exclusively for clean linen, clean hampers lined with plastic or reusable liners, placed in clean cart with a secure plastic or reusable cover

2. Separation of clean and soiled linen. (The containers used to transport soiled linen may be used to transport clean linen if they are properly cleaned first)

3. Cleaning of carts/trucks is properly done by steam cleaning or with soap and water solution. In either case, followed by germicidal agent.

1. Soiled linen is handled as little as possible and with minimum agitation

2. Compliance with standard/universal precautions is observed in the soiled linen area – sharps disposal units available

3. Wash formula: adequate temperature, time soap/detergent/bleach used: 71C/160F x 25 minutes

4. Washer thermometer visible

5. Thermometer calibration data available

6. Linens to be destroyed are processed prior to disposal

1. Adequate cleaning procedures are developed and implemented regarding:

a. Cleaning and care of equipment and work areas

b. Maintenance of cleaning schedules

c. Documentation of cleaning

1. The provider shall have a written policies and procedures covering areas of responsibility relating to the service provided

2. The provider shall maintain documentation of the identification of problems and methods to resolve them.

3. The provider and the user shall periodically review the laundry/linen program

NOTES:

Attachment 1, Appendix B Page 15 of 18

APPENDIX C – INVENTORY/MANIFEST FORM

Shirt, White Cook's

Trouser, White/Blue Cook's

Apron, Asst. Colors

Hat, Chef's, Asst. Colors

Hot Pads

Tablecloths, Asst. Colors 52" X 90"

Tablecloths, Asst. Colors 52" X 52"

Napkins, Asst. Colors

Blanket, cotton

Gown Exam

Pillow Case

Sheets

Surgery Towels, green

Towels white

Coat, lab, white

Curtain, bedside

Sheet, Flat (Twin)

Sheet, Fitted (Twin)

Pillowcase

Bedspread

Pillow

APPENDIX D – REFERENCES AND/OR PUBLICATIONS

All publications can be located at http://www.e-publishing.af.mil/

Attachment 1, Appendix C & D Page 16 of 18

APPENDIX E – NON-APPROPRIATED FUNDS FACILITIES

Holloman AFB has facilities which are funded with non-appropriated funds (NAF). Services are needed for the NAF facilities but are not captured in the main contract as billing and invoicing are separate as a result of the different funding types. All the terms and conditions associated with the main contract apply to the NAF facilities.

NAF Service Schedule:

Service shall be in accordance with the schedule in the table below:

Pickup and Delivery Days

Lodging (Bldg 582)

P,D

D

P

Club Holloman ( Bldg 531)

P

D

D- for delivery, P- for pickup

Pickup and Delivery Point: Lodging, Bldg 582 and Club Holloman , Bldg 531

Finishing and Packaging

Club Holloman Requirement

Lodging Requirement

Inventory/Manifest Form

Lodging Requirement

Sheet, Flat, (Qn)

Sheet, Fitted, (Qn)

Sheet, Flat, (XL SGL)

Pillowcase

Pillow Protector Zippered

Bath Towel (Lg)

Hand Towel

Washcloth

Bath Mat

Bedspread, Quilted, (Qn)

Mattress Pad, (Qn)

Blanket (Qn)

Pillow, Fiber Filled

Club Holloman Requirement

Hot Pads

Tablecloths, Round, Asst'd. Colors 90"

Tablecloths, Round, Asst'd. Colors 120"

Tablecloths, Round, Asst'd. Colors 132"

Tablecloths Square, Asst. Colors 52"X52"

Tablecloths Square, Asst. Colors 70"X70"

Tablecloths Rectangle, Asst. Colors 52"X120"

Tablecloths Rectangle, Asst. Colors 52"X132"

Napkins, Asst. Colors

Table Skirting

Tablecloths, Round, Asst'd. Colors 90"

Attachment 1, Appendix E Page 18 of 18