Atch_1_PWS_as_of_24_Jun_15.docx

Performance Work Statement for 733d Logistics Readiness Squadron Vehicle Management, Operations, and Rail Services at Joint Base Langley-Eustis, Fort Eustis, Virginia

1. SCOPE OF WORK

1.0.1. The contractor shall furnish all personnel, supervision, equipment, tools, materials, and other items and services (except those identified as government furnished) for Base Support Vehicle and Equipment (BSVE), vehicle management, vehicle operations, rail services, and the Private Owned Vehicle (POV) Storage Lot supporting the 733d Mission Support Group, 733d Logistics Readiness Squadron (LRS), Fort Eustis, VA. The contractor shall provide services for the host organization supported and tenant organizations, but not limited to those listed in Section 6.0, Trans Supported Components. The contractor shall perform in accordance with (IAW) the terms and conditions of this PWS and to the standards specified herein and the directives listed. The vehicle fleet consists of approximately 400 General Services Administration (GSA) leased vehicles, of which are operated by both the government and the contractor for official use. The vehicles are identified but not limited to Exhibit 2, BSVE Density. All work shall be performed by fully qualified and trained personnel in accordance with applicable laws, current DoD and Air Force regulations (as applicable), and government-developed annual and long-range plans (Section 7.0, Regulations And Forms Listing). The contractor shall provide information on operations capabilities, participate in project planning involving transportation functions, provide alternative methods and related costs for planning purposes, provide status, answer vehicle management questions, answer for nonperformance, and provide rationale for contractor decisions. As requested, the contractor shall attend meetings, briefings and provide minutes and/or information papers on transportation services as directed by the government. The contractor shall provide all support to coincide with transportation requirements to include nonstandard hours of operation. Support requirements may include afterhours, weekends, and holidays as dictated by mission and emergency requirements. The contractor shall provide and maintain current written operating procedures for BSVE services. Historical workload data are listed in Exhibits 16, Workload Vehicle Mgt and Ops and 17, Workload Rail monthly workload data shall be reported IAW Section, Vehicle Management and Rail Services Deliverables.

1.0.2. The contractor shall meet minimum requirements identified in the deliverable, Common Output Levels (COLs) and Section 2, Performance Requirement Summary. In the event the contractor is unable to meet the minimum standards the contractor shall provide the government detailed findings where the government did not provide adequate resourcing.

1.1. DESCRIPTION OF SERVICES

1.1.1. VEHICLE OPERATIONS. The contractor shall provide Vehicle Operations services IAW DoD Regulation 4500.36-R Management, Acquisition, and Use of Motor Vehicles and AFI 24-301, Vehicle Operations, and all applicable manuals, directives, and as described in the following paragraphs. The contractor shall supervise the operation and control of vehicles assigned; prepare correspondence, records, reports, and vehicle inventories.

PWS as of 24 Jun 2015

1.1.1. The contractor shall ensure government motor vehicles are carefully controlled and limited to official governmental purposes. When questions arise about the official use of vehicles resolution shall be in favor of strict compliance with statutory provisions and policies. These regulations include, but are not limited to, DoD 4500-36R, AFI 24-301, and the Wing Commander’s JBLE Official Use Memorandum.

1.1.2. Official Use/Misuse: GSA-leased vehicles shall be used for official business only IAW DoD 4500-36R and AFI 24-301. The contractor shall serve as Ft Eustis vehicle misuse prevention monitor and track all misuse related files. The contractor shall conduct a technical assessment to determine if the report is substantiated/non-substantiated. Substantiated findings are forwarded to 733 LRS/LGRJ within three days of receiving the complaint.

1.1.3. Permissible Operating Distance (POD): The contractor shall coordinate requests to exceed the POD set by the LRS Commander to LRS/LGRJ for approval/disapproval IAW AFI 24-301.

1.1.4. The contractor shall coordinate with 733 LGRV prior to issuing transportation non-availability statements; monitor performance of driver preventative maintenance tasks and vehicle security measures; maintain dispatch records to account for and control vehicles; and control access and use of the motor pool area and equipment and accessories. The contractor shall maintain and issue Smart Tag Transponders in support of funeral details.

1.1.5. The contractor shall ensure that no privately owned vehicles or vehicle equipment is stored or parked in the TMP facility.

1.1.1.1. Motor Vehicle Dispatch Services. The contractor shall perform the vehicle operations dispatch functions for the movement as specified in the following paragraphs. Dispatch service shall be provided at Fort Eustis from 0600 - 1800 hours, Monday through Friday. The Dispatch Office shall be closed on federal holidays.

1.1.1.1.1. The contractor will operate under the user-driver concept, which requires the requesting activity to furnish drivers for most non-tactical vehicles. The contractor shall prepare correspondence recommending approval or disapproval of requests for recurring and one-time support.

1.1.1.1.2. The contractor shall record all oral or written requests for transportation both supported and non-supported on automated Transportation Request forms; see Technical Exhibit 5, or as directed by the 733 LGRJ, and comply with reporting compliance in Section 5.0, Vehicle Management and Rail Deliverables.

1.1.1.1.3. The contractor shall ensure drivers have the appropriate license and are briefed on the proper use and care of government vehicles. The contractor shall record vehicle mileages during monthly dispatches for 100% of vehicles. Mileages shall be recorded NLT the 10th of each month.

1.1.1.1.4. The contractor shall provide the driver with vehicle keys, Transportation Request (or automated version) and ensure a vehicle package is in each vehicle. The contractor shall direct customers to the Online Defense Driving Course as required. The contractor shall issue and maintain packages in each vehicle, which shall include, but are not limited to AF Form 1800, GSA Form 1627, GSA Motor Vehicle Accident Reporting Kit (SF Form 91 and SF Form 94); DD Form 518, Accident Identification Card; GSA Fleet – A Reference Guide; GSA Fleet Customer Letter for Fuel & Maintenance Purchases; GSA Fleet Service Card Program for maintenance, operator and fuel responsibilities; GSA Fleet – A Guide to your GSA Fleet Vehicle, see Section 7.0, GSA Vehicle Users’ Guide. Refer to the GSA website http://www.gsa.gov/portal/category/21215 for GSA program updates.

1.1.1.1.5. The contractor shall maintain the following monthly non-tactical vehicle data in OLVIMS or future replacement system: total vehicles on-hand, total shop days, total idle days, total monthly miles, and comply with reporting requirements contained in Section 5.0, Vehicle Management and Rail Deliverables. Mileage will be entered into OLVIMS or other designated automated systems monthly and extracted to GSA Mileage Express or submitted electronically in the format required by GSA.

1.1.1.1.6 The contractor shall attempt to return any property inadvertently left in any contractor provided vehicle. The contractor shall secure the item and deliver to 733 LGRJ

1.1.1.2. Transportation Driver Support.

1.1.1.2.1. Student Transportation Support. The contractor shall provide transportation services required to support the transportation of students assigned and attached to the US Army Transportation School (USATSCH) and 128th Aviation Brigade.

1.1.1.2.1.1. Exhibits 12, Student Medical Shuttle; 13, Typical TSCH Bus Schedule; and 14, Typical 128th Aviation Bus Schedule provide typical schedules for USATSCH and 128th AVN BDE typical requirements, the contractor will provide monthly ridership per run as identified on the schedules. Bus schedules are subject to periodic changes based on graduations, inclement weather or alternate training locations on the installation.

1.1.1.2.1.2. The contractor shall complete a Motor Equipment Utilization Record (DD Form 1970) with each daily bus dispatch; see Technical Exhibit 4, Block 17 remarks will include the number of passengers transported for each destination. The contractor shall submit original DD Form 1970’s monthly and a consolidated report identifying the number of students transported and number of hours expended by drivers for each run.

1.1.1.2.1.3. Contractor will use the most economical vehicle based on the scheduled student load.

1.1.1.2.1.4. The contractor shall maintain records to report usage data to determine trends and abuses.

1.1.1.2.2. Other Driver Support. The contractor shall provide augmentation pickup and delivery services for non-tactical vehicles sent to local commercial vendors under GSA contract/agreement for maintenance services and provide pick up and turn in of GSA replacement vehicles.

1.1.1.2.2.1. The contractor shall provide drivers utilizing most economical van for student medical shuttle, see Exhibit 12, Student Medical Shuttle.

1.1.1.2.2.2. The contractor will provide off load/onload support for in/outbound NTVs.

1.1.1.3. Vehicle Inspection/Cleaning. The contractor shall ensure inspections and cleaning/washing of U-Drive-It vehicles is performed. No U-Drive-It vehicle shall be dispatched unclean. Vehicles shall be full of fuel, have no open discrepancies and a current AF Form 1800, be free of trash, litter, debris and foreign material from the interior and exterior of the vehicle. Cleaning of interior dash, upholstery, floor boards, and windows (inside and out) shall be accomplished.

1.1.1.4. Vehicle Washing Facility. The contractor shall operate and manage vehicle washing equipment in the facility at Buildings 2742 & 2745 (Exhibit 8, Diagram Bldg. 2742 Vehicle Wash Facility & 9, Diagram Bldg. 2745 Vehicle Wash Facility). The contractor shall control the vehicle cleaning facility for the use of and user-driver personnel in cleaning the exterior and the interior of TMP vehicles. The contractor will coordinate the maintenance of the vehicle wash facility with Civil Engineers Division (CED) IAW manufacturer’s specifications.

1.1.1.4.1. The contractor shall provide the 733 LGRJ with a verbal status report within two hours after any failure of the washing facility. The contractor shall provide a written status report weekly to the 733 LGRJ if any part of the facility remains inoperative. The report shall include a description of the problem, and an estimated time to be returned to service.

1.1.1.4.2. Vehicle washing facility interior shall be free of trash, litter, and debris.

1.1.1.5. Operator Licensing/Records/Training/Testing.

1.1.1.5.1. The contractor shall establish and maintain drivers’ records IAW DoD 4500.36R, AFI 24-301, AFI 24-302 or AR 600-55 for Army customers.

1.1.1.5.2. The contractor shall review/validate OF 346 and individual’s state driver’s license to verify completeness/accuracy and refer customers to defensive driving course as required https://safety.army.mil/ARMYACCIDENTAVOIDANCECOURSE/tabid/982/Default.aspx for certificates.

1.1.1.5.3. The contractor shall issue motor vehicle licenses for all AF GMVs (leased or rented), to include 4x4 vehicles, 12 passengers or more, buses and vehicles with a gross vehicle weight over 10,000 lbs; interview, counsel, and furnish guidance to driver applicants; record, review, and evaluate driver’s records; authenticate and renew licenses; and maintain records of all licenses issued IAW Federal/State Policy.

1.1.1.5.4. The contractor shall operate the bus driver licensing program to include both written and over the road testing IAW, DoD 4500.36R and AR 600-55, and any other service- specific governing directives. Provide reports and statistical data of all operations activities. The contractor shall requisition, secure, issue and score test material.

1.1.1.5.5. The contractor shall be responsible for driver’s training and certification of contractor personnel.

1.1.1.6. Privately Owned Vehicle (POV) Lot Key Control. The contractor shall maintain keys to the POV storage lot. At the request of the deploying/redeploying commander or his/her representative the contractor will open/close the POV storage lot within 2 hours of notification during normal duty hours. POV storage lot is located behind bldg. 827 see diagram on Exhibit 11, POV Parking Lot.

1.1.2 VEHICLE MANAGEMENT. The contractor shall provide vehicle management services in Building 2735 as prescribed in this PWS, DoD 4500.36R, AFI 24-302, and all other publications and supplements required under this contract.

1.1.2.1. The contractor shall participate in scheduled and unscheduled meetings as a vehicle management liaison (if required). The contractor shall provide information on maintenance capabilities; participate in project planning involving vehicle management functions; provide recommendations and related costs for planning purposes; answer questions pertaining to vehicle management; provide maintenance status; answer for nonperformance; and provide rationale for contractor decisions.

1.1.2.2. The contractor shall prepare and process vehicles for shipment and turn-in to salvage as requested by the VFM. Repair processing, documentation, and action suspenses shall be IAW shipping instructions.

1.1.2.3. The contractor shall coordinate all requests for vehicle add-on equipment and modification letters with Vehicle Management and Analysis prior to installing equipment in vehicles, reference AFI 24-302, chap 3.34. The material costs and installation for these items shall be provided by the using organization. It is the using activity/contractor’s responsibility to fund future cost for maintenance upkeep of installed equipment and any damage(s) associated with the add-on that affects vehicle operation. The contractor shall ensure vehicles are placed back into its original configuration if vehicles are rotated/shipped at the using activity/contractor’s expense.

1.1.2.1. Vehicle Management & Analysis (VM&A). The VM contractors shall be responsible for the efficient and economical operation and maintenance of the base vehicle fleet. Responsibilities include accountability of the vehicle fleet, monitoring vehicle data integrity/quality/accuracy, scheduling of maintenance requirements, managing the vehicle control program and general analysis. VM&A functions shall be accomplished in accordance with AFI 24-302, Chap 4 and Chapter 10 and all other publications referencing the management of the vehicle fleet.

1.1.2.1.1. The contractor shall act as the single point of contact responsible for the management of all registered/serial numbered items of vehicles, Other Government Motor Vehicle Conveyances (OGMVCs) and equipment utilized by all host and tenant organizations.

1.1.2.1.2. The contractor shall provide for all CRIS Tool requests related to receipt, temporary storage, shipment, issue, inventory, and reporting of all classifications of vehicles. The contractor shall be responsible for processing and ensuring that notification actions have been taken, by all echelons concerned, in conformance with instructions provided with each vehicle action Vehicle Management will provide the VM contractors a Vehicle Master Receipt Listing (VMAL) of each using activity annually or when there have been changes. The VM contractors shall ensure each listing is current, signed, and a copy is retained on file.

1.1.2.1.3. The contractor shall perform special studies, reports, and analysis related to vehicle operations and management functions and costs as requested by HQ ACC, VEMSO, VFM, or CO. This includes the input of data, correction of database information, and the extraction of reports.

1.1.2.1.4. The contractor shall manage and accurately maintain official document logs and files on all documentation pertaining to vehicle transactions

1.1.2.1.5. The contractor shall obtain all Air Force vehicle and equipment registration numbers for non-identified assets IAW AFI 24-302, paragraph 4.65.

The contractor shall attempt to return any property inadvertently left in any contractor provided vehicle.

1.1.2.1.6. The contractor shall prepare and submit budget estimates to customers and the VFM for requested services for reimbursable customers for all Non Tactical Vehicles support. The contractor shall document and report vehicle changes as shown on Exhibit 15, Vehicle Replacement List.

1.1.2.1.7. The contractor shall verify monthly GSA bills, ensure credits are received and validate bill backs to include short term rentals for accuracy. Notify Vehicle Management and Analysis within three workdays of any discrepancies.

1.1.2.1.8. The contractor shall coordinate short-term vehicle rentals, regardless of who funds the request, through the Vehicle Management and Analysis section prior to requesting support from GSA (IAW AFI 24-302). Quotes shall be submitted to the Vehicle Management and Analysis section for action/routing. The contractor shall notify the user of expected cost and ensure they assume pecuniary responsibility.

1.1.2.2. Operations, Maintenance, Repair. Vehicles shall be maintained as directed by GSA, GSR and http://www.gsa.gov/portal/category/21211.

1.1.2.3. Vehicle Accident/Abuse Program. The VM contractors shall provide Vehicle Management the details of all vehicle accidents and abuse cases, and manage the Vehicle Accident, Abuse and Misuse Program IAW AFI 24-301 and AFI 24-302 (and JBLE Supplement), and GSA policies. The contractor shall coordinate repair of GSA vehicles damaged by incidents, accidents, and abuse and maintain records accordingly.

1.1.2.3.1. The contractor shall prepare and submit reimbursement request letters with appropriate attachments to the Vehicle Management no later than five workdays. The contractor shall report accidents involving GSA leased and government assigned vehicles and initiate memorandums to commanders of accidents, abuse and incidents, IAW AFMAN 23-220, Reports of Survey for Air Force Property and AFI 91-202, Investigating and Reporting US Air Force Mishaps, AFI 91-204, and maintain accident-reporting files. the contractor shall obtain cost estimate of property damage, and report findings and recommendations to Vehicle Management and Analysis, IAW, AFMAN 23-220, Air Force Property USAFASUP1 and DoD Directive (DoDD) 7200.11, Liability for Government Property Lost, Damaged, or Destroyed, and any other governing directives.

1.1.2.3.2. The contractor shall conduct investigations for all suspected vehicle misuses (to include leased vehicles) IAW AFI 24-301, paragraph 3.3.

1.1.2.4. Vehicle Control Program (VCP). Responsibilities include providing VCO orientation, establishing and managing the day-to-day management of permanently assigned vehicles (IAW AFI 24-302, Chapters 4 and 10), ensuring unit commanders with permanently assigned vehicles/lease, Other Government Motor Vehicle Conveyances (OGMVCs) and trailers not classified as vehicles appoint a vehicle representative (VCO/VCNCO or TC) in writing, maintaining accountability of the vehicle fleet; scheduling maintenance requirements; meeting vehicle replacement schedules;; and general analysis.

1.1.2.4.1. The VM contractors shall manage the vehicle control function and establish a Vehicle Control Officers (VCO)/Transportation Coordinators (TC) vehicle control program IAW AFI 24-302 and GSA fleet user’s guide. The term VCO/TC is interchangeable based on Army or Air Force personnel referenced.

1.1.2.4.2. The contractor shall maintain a current list of VCO/TC and provide Vehicle Management and Analysis a current copy at the start of the contract both on demand and as changes occur.

1.1.2.4.3. The contractor shall submit to the VFM a written monthly analysis of performance, production, and deficiencies IAW AFI 24-302, no later than the five working days after the end of the month. The analysis shall identify the cause(s) and recommend solutions to correct existing deficiencies

1.1.2.4.4. The contractor shall perform routine and specific analysis or studies related to fleet management, fleet performance, vehicle authorizations, and utilization as requested by Vehicle Management

1.1.2.4.5. The contractor shall provide detailed recommendations to Vehicle Management for each request submitted on an AF Form 601, Equipment Action Request to help determine approval or disapproval actions. Recommendations and data on the AF Form 601 shall be IAW AFI 24-302. Recommendations and AF Form 601 shall be processed to Vehicle Management two weeks upon receipt from requesting activity.

1.1.2.4.6. Contractor personnel shall attend meetings as requested by Vehicle Management, acting in the capacity of technical advisors concerning all vehicle authorization issues, adjustments to the vehicle fleet, and other subject matters as required.

1.1.2.4.7. The contractor shall prepare and distribute meeting minutes to attendees, the Chief, Transportation Branch or designee, and the VFM within five workdays after the meeting.

1.1.2.4.8. The contractor shall provide Vehicle Management a vehicle priority recall list to support maintenance replacement, emergency recalls, and inventory shortages of Ft Eustis vehicle fleet. The contractor shall coordinate the list annually with using activities and submit it to Vehicle Management for routing. The contractor shall provide a Minimum Essential Level (MEL) vehicle listing for entire Ft Eustis vehicle fleet IAW AFI 24-302 to Vehicle Management. This listing is developed in conjunction with the Vehicle Priority Recall Listing.

1.1.2.4.9. The contractor shall coordinate the MEL list annually with using activities and submit it to Vehicle Management for routing NLT 1 December of each calendar year.

1.1.2.4.10. The contractor shall serve as Vehicle Management’s liaison for the Fort Eustis vehicle fleet. The contractor shall act as the single point of contact responsible for the coordination of all lease vehicle requests, vehicle rental requests, acquisition requests for Other Government Motor Vehicle Conveyances (OGMVCs) and non-registered trailers utilized by all host and tenant organizations to Vehicle Management.

1.1.2.4.11. The contractor shall perform evaluation on all individual registered vehicle and equipment requirements for inclusion in the Equipment Authorized Inventory Data (EAID) and advice the QAE of recommendation for approval/disapproval.

1.1.2.4.12. The contractor shall administer, monitor, and maintain required Vehicle Authorization Listings (VALs) and Custodian Authorization/Custody Receipt Listings R14 (CA/CRL) Exhibit 2, BSVE Density. The contractor is responsible to include changes, updates and deletions for base and tenant organizations. The contractor shall accomplish a new VAL and CA/CRL for each account annually or when there have been changes in any account.

1.1.2.4.13. The contractor shall request and annotate receipt of vehicle account custodian request letters. The contractor shall ensure that all account custodians listings are up-to-date and current letters on file.

1.1.2.4.14. The contractor shall forward all source documents initiating any/all changes to the VAL/vehicle account to Vehicle Management no later than the next business day upon receipt. The contractor shall accomplish any/all changes in FMIS and CRIS upon receipt or turn in. The contractor shall accurately maintain all vehicle accounts.

1.1.2.4.15. The contractor shall obtain all Air Force vehicle and equipment registration numbers for assets IAW AFI 24-302.

1.1.2.4.16. The contractor shall prepare and coordinate GSA annual vehicle replacements with Vehicle Management ten days prior to submission/suspense. Vehicle replacements shall reflect type authorized on the VAL, alternative fuel, most economical, mission effectiveness, and compliance with EO 13423 and EPAct 2005, environmental initiatives shall be considered (IAW 24-302, Chap 11, Environmental Management)

1.1.2.4.17. The contractor shall brief, train, and administer a knowledge test to newly appointed VCOs/TCs and their alternates IAW AFI 24-302. Training shall be completed within 10 workdays of notification of their appointment.

1.1.2.4.18. The VM contractor shall develop and submit to Vehicle Management for acceptance within 30 days of contract start a plan outlining VCO training, briefing, and testing.

1.1.2.4.19. The VM contractor shall conduct VCO/TC meetings annually or more frequently if determined by Vehicle Management. The contractor shall prepare meeting agenda and forward to Vehicle Management for approval five workdays prior to the scheduled meeting. The contractor shall make copies of the agenda available to all attendees. Topics of the meetings shall include: preventative maintenance, official use guidance, safety, operator care and any other information deemed necessary by Vehicle Management. The VM contractor shall prepare and maintain meeting minutes and forward copies of the minutes to all VCO/TCs and Vehicle not later than 15 calendar days after meeting.

1.1.2.5. Operations, Maintenance, Repair Vehicles shall be operated and maintained IAW AFI 24-302, the vehicle operator’s manual, and Technical Order 36-1-191. The contractor shall ensure vehicles with safety discrepancies are turned in immediately for repairs and shall cease from operation. Other discrepancies shall be turned in for repairs within a 24-hour period. Vehicles identified under a manufacturer’s recall, shall be scheduled with its local dealership in a timely manner, depending on the seriousness of the issue.

1.1.2.6. Citibank Wright Express (WEX) Fleet Card. The contractor shall manage, requisition, receive, issue, and control GSA’s Citibank Wright Express (WEX) Fleet cards. The contractor shall brief customers (orally or in writing) on proper use of credit cards for fuel and associated purchases based on http://www.gsa.gov/portal/category/21213. The VM contractor shall seek and make customers aware of their responsibility for reimbursement of bill-back charges. The contractor shall immediately report lost, stolen or misuse to GSA FSR and the VFM.

1.1.3. RAIL SUPPORT. All work shall be performed by qualified personnel in accordance with applicable laws, current DoD, AFI’s and AR regulations (as applicable), and government-developed annual and long-range plans. As requested, the contractor shall attend meetings, briefings and provide correspondence and/or information papers on transportation services as directed by the Government. The Contractor shall provide all support to coincide with transportation requirements to include non-standard hours of operation. Support may include evenings, weekends, and holidays as determined by mission requirements.

1.1.3.1. Utility Rail Support Operations. The contractor will provide qualified operators to operate and maintain three (3) locomotive engines (one 80-ton Air Force owned and two 120-ton Army owned) IAW Federal Railroad Administration (FRA) regulations and guidance, FM 4- 01.41, DoD 4140.50-R, AR 56-3, AFI 24-302, DTR Part 2, (TO00-2-D-1) and any other service- specific governing directives listed in Section 7.0, Regulations and Forms Listing. The contractor shall provide organizational maintenance normally consisting of inspecting, cleaning, servicing, pre-sealing, lubrication and adjusting, as required. The contractor shall perform braker/switcher duties, organizational maintenance, order fuel and oil for locomotives. The contractor shall protect all rail crossings between all points on and off the installation to Lee Hall Interchange. The contractor shall perform interchange operations with commercial rail carriers.

1.1.3.1.1. The contractor shall manage and perform base support rail mission requirements. The contractor shall ensure safety of equipment, personnel and roadbeds contractor requirements include (as a minimum) movement of rail cars between the CSX (Chessie and Seaboard) rail interchange located at Lee Hall and Fort Eustis; positioning rail cars at different locations on the installation (to support uploading and downloading of rail cars) in support of rail shipments of equipment; and support contingency/mobilization/deployment rail mission requirements. The contractor shall also provide rail support for TRADOC’s Maritime and Intermodal Training (MITD) training programs, installation readiness exercises to include Army Reserve Components and other customers requiring transportation rail support.

1.1.3.1.2. The contractor shall notify CSX for rail clearance and the Security Force Squadron (SFS) for traffic control, when there is rail movement off the installation onto CSX lines. The contractor shall also notify the CSX when movement is complete. The contractor shall immediately advise the Government (LRS, Transportation Flight Commander) of all rail movements from the Lee Hall interchange to on-post and from on-post to the Lee Hall interchange. The contractor shall ensure a minimum crew of three for all rail movements. During normal operations one engine is used to move around the installation, during exercises/deployments an additional engineer could be required to move simultaneously or heavy loads on/off the installation. The contractor shall ensure safe and proper handling of the train and for such use of signals and other precautions as circumstances may require ensuring safe and efficient operation of the train.

1.1.3.1.3. The contractor shall comply with all safety regulations, procedures and reporting requirements. The contractor shall immediately report any rail track or roadbed safety/maintenance/vegetation issues or concerns to the Civil Engineers and ITO. The contractor shall perform all mandated inspections, scheduled and unscheduled maintenance services and provide documentation based on Federal Railway Administration, DOT, DoD, CFR, and TO 36- 1-191, http://www.robins.af.mil/shared/media/document/AFD-091130-008.pdf. The contractor shall coordinate depot maintenance with Defense Generator and Rail Center (DGRC), Hill AFB and coordinate local maintenance beyond depot and organizational maintenance and report findings to the VFM. The contractor shall inspect trains (to include air brake equipment) for safety hazards prior to any movement. The contractor shall ensure that rolling stock is exercised quarterly and Army Oil Analysis Program (AOAP) is conducted

1.2. GENERAL INFORMATION.

1.2.1. Operating Hours. The contractor’s normal operating hours shall be a regular forty (40) hours, five (5) day workweek schedule to coincide with the installation(s) operating hours as defined by the PWS. Core work hours are 0730 – 1630, but work schedules shall vary to accommodate rail operations. Variances in operating hours other than those specified in this PWS shall be coordinated by the Contracting Officer Representative (COR) and approved by the Contracting Officer (CO). Contractor personnel shall be available on a 24 hour basis to satisfy emergency requirements as coordinated by the COR and approved by the CO.

1.2.2. Extended Hours/Surge. The contractor shall operate extended hours to perform high priority missions when emergencies occur during non-duty hours as coordinated by the COR. The government shall provide the contractor with a minimum of 2 hours-notice.

1.2.3. Information Technology (IT) Systems Management Support. The contractor will utilize a number of web-based Information Systems that are managed by the Program Managers (PM) for those systems. The contractor shall provide recommendations to the government on ways to improve or streamline data communications and mission effectiveness. The government shall perform System Administrator duties and network management for local network computer systems along with identifying hardware/software solutions and workarounds when required for automation problems. The government shall create and maintain user network and email accounts. The contractor shall coordinate with the government unless specifically or otherwise stated in this PWS to ensure the latest available software version of PM is installed on the contractor operated systems.

1.2.3.1. The contractor shall monitor and provide interface with the following IT systems: FMIS, OLVIMS, and a future Vehicle Management maintenance and accountability systems (Defense Property Accountability System (DPAS).

1.2.4. Contractor Common Access Cards (CAC). Contract personnel must be able to obtain and maintain a favorable suitability/fitness determination under 5 CFR 731 or equivalent. The government will submit background investigation for positions that require a Common Access Card (CAC) and/or IT access only. For contractors, the minimum requirement for access to federal information systems is as follow: IT –II access, a Single Scope Background Investigation (SSBI/SF 86); IT-II access, a NACLC (SF 86); and IT-III access, a NACI (SF 85). Prior to the CAC issuance, the NAC (FBI 10 point FBI fingerprint check) must be completed without adverse comment, and the NACI or equivalent MUST BE INITIATED. CACs will not be issued before the finger print check results have been completed and the investigation has been submitted. FINGERPRINTS AND THE APPROPRIATE INVESTIGATION WILL BE SUBMITTED BY THE GOVERNMENT. The contractor shall submit a Written Visit Authorization Letter (VAL) to the Organization’s Security Manager, LRD, Fort Eustis, VA 23604-5263, for “each” person providing support to the contract.

IAW Army Regulation and Air Force Instructions all prospective contractors shall undergo a verification process to determine the trustworthiness and suitability prior to being granted access to federal property.

Limited access with escort may be granted (at the installation’s discretion) for an interim period while investigations are being conducted. The Installation Security Office will submit all background investigations on prospective contractors requiring a CAC and/or network access.

1.2.4.1. The contractor shall submit DD Form 2875, System Authorization Access Request, with justification to the COR for access on the Fort Eustis network.

1.2.4.2. Prior to network access approval being granted by the Information Management Officer (IMO), the contractor shall ensure that each employee completes the following: Army G3 Computer Security Training; Thumb Drive Awareness; Safe Home Computer Training, Army Phishing Awareness; Army Personally Identifiable Awareness Training; Army Electronic Portable Device and Removable Storage Media Training; and Army Cyber Awareness Challenge Training and Exam annually.

1.2.4.3. Lost, damaged or stolen CAC cards shall be reported to the COR within 24 hours. The contractor shall initiate an immediate investigation to determine whether negligence or criminal activity was involved on the part of the respective employee. If an investigation reveals criminal or negligent behavior, the contractor shall take swift disciplinary actions and/or report its findings to the appropriate military/civilian authorities within 2 hours of determining that criminal or negligent behavior was involved. In cases where negligence or criminal activity is not suspected, the contractor shall initiate prompt action within 48 hours to obtain new CAC identification card(s). Regardless of the outcome of the investigation, the contractor, upon completion, shall report final case disposition to the COR within 24 hours of completing the investigation.

1.2.4.4. Common Access Cards. The contractor shall be responsible for the loss or damage of CACs due to negligence. The contractor shall return all CACs to the COR within 24 hours of termination of an employee issued a CAC.

1.2.5. Administrative Requirements. The contractor shall prepare correspondence and maintain functional files, regulations, blank forms, and the technical and administrative publication libraries required to accomplish the functions and tasks included in this PWS. Automated versions of DoD forms and publications are found at http://www.dtic.mil/whs/directives/infomgt/forms/index.htm and http://www.e-publishing.af.mil/ for Air Force forms and publications.

1.2.5.1. Correspondence. All correspondence shall be submitted within the established suspense dates. All extensions, releases, or relief of suspense requirements shall be obtained from the originating office by the contractor.

1.2.5.2. Files. The contractor shall establish and maintain all functional files related to the requirements of this contract IAW AFMAN 33-363, Management of Records, and disposed of in accordance with the Air Force Records Disposition Schedule (RDS) located at https://afrims.amc.af.mil/. Records and files shall be made available for review by an agency or individual authorized access by the COR. These files shall be transferred to the Contracting Officer upon completion of the contract. All functional files maintained by the contractor under the provisions of this contract are the property of the government and shall be returned to the government upon completion or termination of the contract.

1.2.5.3. Blank Forms. The contractor shall obtain and distribute all current forms required to accomplish the tasks as specified under the terms of this PWS. The contractor shall obtain, safeguard, inventory, and control all accountable forms as identified in (AFI) 33-360, Publications and Forms Management. Upon termination of the contract, unused blank and accountable forms shall be returned to the government.

1.2.5.4. Publications. The contractor shall establish and maintain functional reference libraries throughout contracted functions. Publications must be kept current and maintained IAW with the functional areas of this PWS and other directives. Regulations and other directives/publications that can be reviewed off the internet do not need to be printed and maintained in hard copy in the reference libraries. However, the contractor shall maintain in the reference libraries a listing of those publications accessed off the internet. The contractor shall procure commercial publications required to perform under the terms of this contract.

1.2.5.5. Mail and Distribution. The contractor shall be responsible for any courier services required in the performance of this contract (e.g., distribution, pickup, delivery, etc.), beyond the scope of that provided by the government.

1.2.6. Energy Conservation and Environmental Awareness Compliance.

1.2.6.1. Energy Conservation and Compliance. The contractor shall operate in full compliance with federal, state, local, and installation energy conservation regulations and programs listed in this PWS. The contractor shall coordinate energy requirements with the 733D Civil Engineering Division (CED), Energy Manager. The contractor shall be solely responsible for any penalties levied for noncompliance and such fines and penalties shall not be reimbursed under this contract.

1.2.6.2. Environmental Awareness Compliance. The contractor shall operate in full compliance with federal, state, local, and installation environmental regulations and programs listed in this PWS. The contractor shall be solely responsible for any penalties levied for noncompliance. Such fines and penalties shall not be reimbursed under this contract.

1.2.7. Contractor Personnel. The contractor shall employ qualified supervisory, technical, administrative, and clerical personnel to accomplish all work required by this contract. The Contractor must possess strong written and verbal communication skills. As a minimum the contractor shall employ computer literate employees proficient in Microsoft Applications to include Word, Excel, Outlook, PowerPoint, and be familiar with Microsoft Access.

1.2.7.1. Conduct. Contractor personnel shall present a neat appearance and conduct themselves in a professional manner. This requirement also extends to contractor work areas (i.e. Jokes, calendars, bumper stickers or any other unofficial items, which do not convey a professional appearance and can be found offensive to others, shall not be displayed in any area). Contract employee’s conduct shall be IAW 5 CFR Parts 2600-2641 and DoD-5500 7-R (Joint Ethics Regulations). If a contract employee is removed from the job site or dismissed from the premises, the contractor is not relieved of the requirement to provide sufficient personnel to perform the services as required by this PWS. IAW 18 USC 1382, Army Regulations, and Air Force Instructions, the authority of the Installation Commander to control and deny a contractor employee entry to all or part of the installation is absolute. The individual concerned has no right to appeal

1.2.7.2. Key Personnel. The contractor shall provide the names of a primary and alternate Contract Manager to be physically on-site during the hours of operation to act with full authority for the contractor. The Contract Manager shall be responsible for the management and supervision of all contractor resources to accomplish the mission under this contract. The contractor shall provide telephone numbers for both the primary and alternate representatives and where they may be contacted before, during or after normal work hours. The primary and alternate representatives must be able to read, write, speak, and understand English. In addition, a team of professional personnel shall be provided to manage the functional performance of all aspects of this contract. These individuals shall be the points of contact with the government; their name, address, and home telephone number shall be furnished in writing to the COR, VFM, and Transportation Flight Commander within 5 days of contract award or change of personnel.

1.2.7.2.1. The services provided under this contract are considered mission essential. The contractor shall designate mission essential personnel in writing, and ensure a copy is submitted to the COR, VFM, and Transportation Flight Commander IAW Section 5.0., Vehicle Management and Rail Deliverables. The contractor shall ensure contractor personnel are properly briefed of the requirements for severe weather events and exercises IAW the installation Severe Weather and Disaster Preparedness Plan.

1.2.7.2.2. The contractor shall provide Vehicle Operations and the CO a current letter identifying contractor employees that have been trained and certified to operate government vehicles in compliance with state and local laws and submit IAW Section 5.0., Vehicle Management and Rail Deliverables.

1.2.7.3. Contractor Identification Badges. All contractor employees shall display on their person identification badges, which shall include as a minimum: company and employee name, photo, and identification number. The contractor shall identify themselves as contractors when attending meetings, answering government telephones or working in situations where their actions could be construed as official government acts.

1.2.7.4. Installation Access. Prior to installation access, a visit authorization letter must be received by the COR/Security Manager. Once received, the COR/Security Manager will send a Badge Request Memo to 733 SFS 72-hours prior to access.

1.2.7.5. Vehicle Passes. All personnel and contractor owned vehicles shall be properly registered, licensed, insured, and safety inspected in compliance with state and local laws. The contractor and contractor employees shall register their vehicles (to include motorcycles) with the installation SFS immediately upon employment on post or driving vehicles on post IAW Air Force Instruction 31-218 Motor Vehicle Traffic Supervision.

1.2.7.5.1. The contractor shall comply with all installation rules and regulations regarding motor vehicle use, which includes the mandatory wearing of seatbelts. The contractor shall also comply with installation regulations, which prohibit the use of cell phones (other than “hands-free” devices), the use of tobacco products, the consumption of alcohol beverages, and texting on cellular phones or other electronic devices while operating a motor vehicle (rented/leased or government-owned) on or off-base. Proof of insurance, valid state driver’s license for the category of vehicle being operated, state inspection and vehicle registration form are required to obtain a post decal. Upon performance start date (and as changes occur), the contractor shall submit a by name listing of all personnel IAW Section 5.0., Vehicle Management and Rail Deliverables.

1.2.7.5.2. The contractor shall return to the SFS all ID Cards issued for deactivation upon termination of employment. To obtain the post decal and operate a motorcycle on post, the driver shall comply with current installation policy, Joint Base Langley-Eustis Instruction 31-218 Contractor employees shall park privately owned vehicles in designated parking areas and adhere to the installation Vehicle Operating Codes. The contractor shall not fuel or maintain personal or contractor owned vehicles in government furnished facilities. Vehicle decals and passes of terminated contractor personnel shall be returned by the contractor to the SFS immediately after termination.

1.2.8. Contractor Manpower Reporting. The contractor shall provide a contractor manpower report IAW the SAF/AQ, 13 Nov 12 Letter, Implementation of FY11 NDAA Section 8108, Contractor Inventory. Contract Manpower Report should contain the following:

1.2.8.1. CONTRACT MANPOWER REPORT

1.2.8.2. AUTHORITATIVE REFERENCE. SAF/AQ Letter 13 Nov 12 (Implementation of FY11 NDAA Section 8108, Contractor Inventory.

1.2.8.3. FORMAT. Format shall be narrative as determined by the contractor.

1.2.8.4. CONTENT. The report shall include the following:

“The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the [NAMED COMPONENT] via a secure data collection site. The contractor is required to completely fill in all required data fields at http://www.ecmra.mil.

Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October* of each calendar year. Contractors may direct questions to the CMRA help desk.”

*Reporting Period: Contractors are required to input data by 31 October of each year.

Uses and Safeguarding of Information: Information from the secure web site is considered to be proprietary in nature when the contract number and contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the contractor name and contract number associated with the data.

User Manuals: Data for Air Force service requirements must be input at the Air Force CMRA link. However, user manuals for government personnel and contractors are available at the Army CMRA link at http://www.ecmra.mil.

1.2.8.5. RELATIONSHIP WITH OTHER DOCUMENTS. None.

1.2.8.6. FREQUENCY AND MILESTONES. A Contractor Manpower Report shall be shall be submitted annually.

1.2.9. Quality Control Program. The contractor shall be held responsible for the quality of products and services provided under the terms of this contract. The contractor shall implement a Quality Control Program on the performance start date that assures the requirements of this contract are met. A copy of the Quality Control Plan (QCP) shall be provided to the Contracting Officer within 30 days after contract award. The contractor shall submit any changes in the QCP to the Contracting Officer for approval prior to implementation. The QCP shall specify the areas to be inspected and methods for identifying and rejecting unacceptable work. The contractor shall maintain a file of all inspections performed and corrective actions taken; files shall be made available to the COR upon request

1.2.10. Emergency Deployment Readiness Exercises (EDRE). The contractor shall provide operations during EDREs and/or inspections. Upon completion of an exercise or inspection, the contractor shall prepare written reports as required. Anticipated frequency is quarterly. The names of the exercises may change, but the requirements will be the same (e.g. Operational Readiness Exercises (ORE) and Operational Readiness Inspections (ORI)).

1.2.11. Fire and Safety. The contractor shall safeguard and maintain all government property and provide for the safety of government and contractor personnel within the areas and facilities assigned for contractor operations. The contractor shall designate, in writing, personnel to be responsible for administering Fire and Safety plans IAW Air Force regulations to include AFI 91-203 Consolidated Occupational Safety Instruction, AFI 91-202 Mishap Prevention Program, and AFI 32-1001 Fire Emergency Services (FES) Program. The contractor’s Fire and Safety Plans shall be implemented on the performance start date.

1.2.12. Initial Incidents/Accidents Reports. The contractor shall immediately report all serious incidents to the COR. The contractor shall advise the COR within 24 hours of any accidents and comply with Section 5.0., Vehicle Management and Rail Deliverables reporting requirements. The contractor shall use the Initial Incident and Injury Report on the Post Safety web site to submit initial input on each new incident/injury. If that method is unavailable then the contractor shall use the Report a Safety Hazard (RASH) safety reporting system.

1.2.13. Physical Security and Crime Prevention Plans. The contractor shall establish and implement Physical Security and Crime Prevention Plans for key control procedures, access to controlled…