1.1_NAF_APF_PWS_1_July_2018.pdf

Attachment 1

PERFORMANCE WORK STATEMENT

NAF & APF

LAUNDRY CLEANING SERVICE

DYESS AFB, TX

1 July 2018

LAUNDRY AND DRY CLEANING SERVICES

DESCRIPTION OF SERVICES

1.1. SCOPE OF WORK

1.1.1. The Contractor shall furnish all personnel, equipment, transportation, and supplies, except as specified herein as government furnished, to provide laundry and dry Cleaning services, including pickup and delivery on Dyess

AFB, TX. Items serviced by the Contractor will fall under one of two categories: Non-Appropriated Funded (NAF) items and Apropriated Funded (APF) items. Each category follows a different process, which is specified below.

Performance shall be in accordance with the scope of this Performance Work Statement (PWS); Joint Commission on Accreditation of Health Care Organization (JCAHO); Infection Control Committee (ICC); International

Fabricare Institute Publications; and Accreditation Association for Ambulatory Health Care (AAAHC).

1.2. PICK UP AND DELIVERY – NAF APPENDIX A

1.2.1. Delivery Tickets

1.2.1.1. Linen Accountability: Each laundry bag will contain a two part inventory ticket stating what items are in each dirty linen bag. The Contractor will verify counts, any discrepancies will be annotated on the two part inventory list and lodging will be contacted by phone or e-mail. The Contractor may keep part one of the inventory ticket but must return part two of inventory ticket to each linen room with all deliveries.

1.2.2. Linen Packaging: Unless otherwise specified in Appendix A, all articles shall be returned wrapped in clear film. Clear film wrap will be done individually or as a bundle, depending on packaging size as listed in Appendix

A.

1.2.3. Pick up and Delivery Points, Dates and Times:

1.2.3.1. The Contractor will pick up dirty linens and return clean linen to each linen room in building 7409-2 floors, 7420-A&B side-1 floor, 7421- A&B side-1 floor, 7403-1 floor, 6240-2 floors, 6135 -3 floors, 7218-3 floors and as needed in 7407-2 floors. Pick-up will occur seven days a week except for holidays identified in para 1.2.3.1.

1.2.3.2. All pickups and deliveries for clean and dirty shall be accomplished between the hours of 10:00 a.m. and

7:00 p.m. Buildings 7420-A&B side-1 floor, 7421- A&B side-1 floor, 7403-1 floor, shall be completed before 4:00 p.m. each day.

Pickup Day Delivery Day

Saturday Wednesday

Sunday Wednesday

Monday Wednesday

Tuesday Thursday

Wednesday Friday

Thursday Monday

Friday Tuesday

1.2.4. This paragraph applies only to sheets: Each individual size sheet will be returned in clear film wrap and labeled with the size of sheet to prevent the mixing of the various sizes of sheets. Sheet sizes are listed in

Appendix A.

1.2.5. Holidays: When a holiday falls on a scheduled pickup or delivery day, the scheduled action shall be performed on the first day following the holiday (Monday through Sunday).

1.2.5.1. The following federal holidays are observed at Lodging:

New Year’s Day 1 January

Independence Day 4 July

Thanksgiving Day Fourth Thursday in November

Christmas Day 25 December

1.3. PICK UP AND DELIVERY – APF APPENDIX B

1.3.1. Delivery Tickets

1.3.1.1. Linen Accountability: Laundry picked up and delivered shall be manifested with copies of manifest tickets provided to the Contracting Officer Representative (COR) on the same day service is rendered.

1.3.2. The Contractor shall package laundry and dry cleaning for delivery as indicated in Appendix B.

1.3.3. Pick up and Delivery Points, Dates and Times:

1.3.3.1. The pick up and delivery points for APF items is the Linen Exchange, Building 6132, 490 Avenue B at

Dyess AFB.

1.3.3.2. All pick ups and deliveries to the Linen Exchange shall be accomplished between the hours of 8:00 a.m.

and 10:00 a.m. according to the following chart:

Pickup Day Delivery Day

Monday Wednesday

Wednesday Monday

1.3.4. Holidays: When a holiday falls on a scheduled pickup or delivery day, the scheduled action shall be performed on the first government workday (Monday through Friday) following the holiday. Any holidays falling on a Saturday will be observed on the preceding Friday, holidays falling on a Sunday will be observed on the following Monday. The following federal holidays are observed at Dyess AFB:

New Years Day 1 January

Martin Luther King Day Third Monday in January

Presidents Day Third Monday in February

Memorial Day Last Monday in May

Independence Day 4 July

Labor Day First Monday in September

Columbus Day Second Monday in October

Veterans Day 11 November

Thanksgiving Day Fourth Thursday in November

Christmas Day 25 December

1.3.4.1. AFGSC Family Days: Dyess AFB observes approximately six (6) AFGSC Family Days annually. Family

Days are considered holidays and Linen Exchange are closed and will not require pickup and delivery service on the

Family Day. The COR will notify the Contractor not later than three (3) workdays in advance of these closures.

2. MISSING AND DAMAGED ARTICLES

2.1. The quantity of articles delivered shall equal the quantity of articles picked up. Items not delivered will be considered shortages in the delivery and any shortage shall be noted on the manifest. Any articles damaged during the cleaning process shall be noted on the manifest. The Contractor shall deliver any shortages due to loss or damage in the next regularly scheduled delivery at no additional cost to the Government. Any articles missing for seven calendar days will be considered lost and the Contractor shall reimburse the Government the full replacement cost specified in Appendix A & B. If an item is damaged beyond repair by the Contractor, the Contractor shall reimburse the Government the full replacement cost specified in Appendix A & B.

3. UNSERVICEABLE ARTICLES

3.1. The Contractor shall clean by appropriate method all unserviceable and non-repairable articles picked up. The

Contractor shall return to the Government all unserviceable, stained and non-repairable articles in a separately marked bundle to the respective location where it was picked up. All items will be inspected by the supply technician or COR to ensure if unserviceable items were damaged through normal wear and tear or by contractor negligence.

4. TRANSPORTATION AND STORAGE OF ARTICLES

4.1. The Contractor shall use an enclosed vehicle for transportation of articles. Soiled and clean articles shall not be transported in a vehicle at the same time. All clean articles are to be protected from contamination and soiling during transit to appropriate facility. After transporting dirty/soiled and contaminated laundry, the vehicle interior shall be cleaned before loading the clean articles.

4.2. Appendix A Only: The Contractor shall provide laundry carts for storage and transportation of clean linen. The

Contractor will deliver all clean linens to each building/linen room before picking up dirty linens from each linen room.

5. WORKMANSHIP AND SANITATION

5.1. Delivered finished articles shall conform to industry standards of quality of cleanliness, finish, and appearance.

All articles shall be cleaned in a manner that prevents wrinkling and shrinking of fabric. All work performed shall be done under sanitary conditions.

5.2. Articles shall be clean, free from soil, lint, dust, stains, bacteria, fungi, and other microorganisms including pathogens and disease producing organisms.

5.3. Bleach shall not be used on any colored articles. Articles which are bleached shall be bleached by a method that prevents yellowing of the fabric.

5.4. Polyester/Cotton Uniforms: Polyester/cotton uniforms shall be washed and dried in such a manner as to prevent wrinkles and shrinking of fabric. If chlorine bleach is used, it shall be done without causing yellowing of the fabric.

5.5. Bedspreads Care Instructions:

5.5.1. Washing Cycle: Wash bedspreads in warm water with cold rinse. Select the permanent press setting. Use a mild detergent. Do not use hard detergents, fabric softeners or bleach.

5.5.2. Drying Cycle: Dry bedspreads with cool air only. Select permanent press or delicate setting. Do not overfill dryer. Remove bedspreads immediately from dryer and fold.

5.6. Health Requirements: Compliance with all certification or labeling requirements, arising from federal, state or local Department of Health regulations, and Occupational Safety and Health Administration (OSHA), is the responsibility of the Contractor.

6. CONTAMINATED LAUNDRY

6.1. Contaminated laundry will be given to the Contractor in easily identifiable bags. The Contractor shall pick up and clean contaminated laundry in accordance with JCAHO manual, Linen and Laundry Subsection, Infection

Control Section, guidelines.

7. REPAIRS

7.1. Non-Reimbursable: Except for unserviceable and non-repairable articles turned in for cleaning, the Contractor shall repair all minor (normally less than four inches) rips, tears, open seams, and holes with materials and supplies of the same color and by similar appearance and quality. All such repairs shall be performed at no additional cost to the Government unless specified otherwise in para 1.9.2.

7.2. Reimbursable Repairs to APF Items: All clothing requiring replacement of zippers, buttons or snaps will be identified by the Government at the time of pick up. Those items that require repairs will be inspected upon delivery to ensure that the repair was done IAW the quality standards in section 1.9.1. The Contractor will be paid via GPC/NAF P-Card in accordance with the applicable contract line item for miscellaneous repairs as listed in

Appendix B.

8. REPERFORMANCE OF SERVICES

8.1. Articles found to have been unsatisfactorily cleaned shall be re-cleaned at no additional cost to the

Government. Such articles shall be identified by the Goverment to the contractor’s representative at the next scheduled pickup. The Contractor shall identify and package these articles separately after they are re-cleaned.

9. PUBLICATIONS

9.1. Publications applicable to this Performance Work Statement are listed below. The Government has determined compliance with these publications shall be a mandatory requirement for the Contractor. Before implementing any such revision, supplement or amendment that will result in an increase in contract price, and within 30 days of receipt of the revision, supplement or amendment, the Contractor shall submit a price proposal to the contracting officer for approval.

9.2. PUBLICATIONS LIST

Publication No. Title Applicability

JCAHO Joint Commission on Accreditation of Health Mandatory

Care Organization

875 North Michigan Ave., Suite 200

Chicago, IL 60611 http://www.jointcommission.org/

AAAHC 2006 Accreditation Association for Ambulatory Mandatory

Health Care

5200 Old Orchard Road, Suite 200

Skokie, IL 60077 http://www.aaahc.org http://www.jointcommission.org/ http://www.aaahc.org/

10. QUALITY ASSURANCE

10.1. The contractor’s quality control plan (CQCP) shall provide for appropriate controls to ensure compliance of all PWS requirements. System shall include inspection and test criteria/methodology/data used to verify/validate conformance to an acceptable level defined in the PWS and delivery of services within allowable tolerances. The original and any revised CQC plans shall be submitted to the Government for acceptance no later than 3 days after award.

10.2. Services Summary: The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success but do not represent all contract performance requirements. All contract performance requirements in this SOW will be monitored IAW

AFI63-138, 6.8.1.1. One-Hundred Percent Inspection.

PERFORMANCE OBJECTIVE PWS REFERENCE PERFOMANCE THRESHOLD

PO-1 Comply with pick up and delivery schedules

Para 1.2/1.3

95 % of the time per month

PO-2 Comply with packaging requirements

Appendix A & B

PO-3 Comply with workmanship and sanitation requirements

Para 1.7, 1.8

PO-4 Comply with vehicle interior requirements

Para 1.6

PO-5 Perform repairs

Para 1.9

PO-6 Deliver correct quantities

Para 1.4

11. METHOD OF FINISH CODES

11.1. The following are the routine requirements for packaging of laundry and method of finish required. Any other special packaging requirements or methods of finish will be specified in writing at the time that service is requested.

Definitions of abbreviations for methods of finish are as follow:

W Warm Water Wash FB Fold and Bundled DC Dry Clean

F Fold B Bundled in clear plastic wrap and labeled by size

MS Medium Starch

T Tumble Dry CF Clear film Sealed TD Tumble Dry-Cool Air Only

P Pressed OH On Hanger CR Cold Rinse

NAF Appendix A

Packaging Size, Work Load Quantity Estimates, Finishing Requirements, Estimated Replacement Costs

Lodging Linen

Laundry

Item # Description Quantity

Annual

Estimate

Packaging

Size

Method of Finish Estimated

Replacement Cost

0001 Sheets, white, 66x104 3,300 As Needed W,T,P,FB,B $6.56

0002 Sheets, white fitted, 39x75

3,300 As Needed W,T,P,FB,B $7.72

0003 Sheets, white, 90x110 9,000 As Needed W,T,P,FB,B $9.29

0004 Sheets, white fitted, 60x80

9,000 As Needed W,T,P,FB,B $9.99

0005 Sheets, white, 108x110 100 As Needed W,T,P,FB,B $10.95

0006 Sheets, white fitted, 78x80

100 As Needed W,T,P,FB,B $11.88

0007 Pillowcases, white 39,000 As Needed W,T,P,FB,CF $1.49

0008 Blanket, cotton White, 66x90

2,500 As Needed W,T,FB,B $17.56

0009 Blanket, cotton White, 90x90

8,300 As Needed W,T,FB,B $25.56

0010 Blanket, cotton White, 108x90

100 As Needed W,T,FB,B $28.15

0011 Mattress Pads, 39x76 2,000 As Needed W,T,FB,B $7.24

0012 Mattress Pads, 60x80 7,600 As Needed W,T,FB,B $11.30

0013 Mattress Pads, 78x80 100 As Needed W,T,FB,B $13.88

0014 Pillowcase Covers 23,00 As Needed W,T,FB,CF $1.18

0015 Towels, white 24,000 As Needed W,T,FB,CF $4.65

0016 Washcloths, white/colored

26,000 As Needed W,T,FB,CF $0.41

0017 Bathmats 19,000 As Needed W,T,FB,CF $2.28

0018 Towels, hand 18,000 As Needed W,T,FB,CF $1.23

0019 Kitchen, Dish Towels 500 As Needed W,T,FB,CF $2.38

0020 Kitchen, Dish Cloths 500 As Needed W,T,FB,CF $1.87

0021 Crib Sheets 75 As Needed W,T,F,CF $6.78

0022 Crib Blankets 75 As Needed W,T,F,CF $7.73

0023 Bedspread, Colored, 66x104

2,100 1 W,CR,TD,FB,B $100.50

0024 Bedspread, Colored, 81x108

12,000 1 W,CR,TD,FB,B $121.50

0025 Shower Curtains 1,500 As Needed W,T,FB,B $13.50

Dry Clean

Annual

Estimate

Packaging

Size

Method of Finish Estimated

Replacement Cost

0026 Bed Skirts 150 1 DC, FB, CF $85.00

0027 Draperies 500 1 DC,P,OH, CF $125.00

0028 Bed Runners 275 1 DC, FB, CF $110.00

APF Appendix B

Packaging Size , Work Load Quantity Estimates, Finishing Requirements, Estimated Replacement Costs

Linen Exchange

Laundry

Item # Description Quantity Annual

Estimate

Packaging Size Method of Finish Estimated Replacement

Cost

0029 Misc. Hem repairs 75 1 N/A N/A

0030 Hot Pads, Food

Service

20 5 W,T,FB,CF $4.79

0031 Napkins 500 5 W,T,P,FB,CF $2.30

0032 Sleeping Bags 50 1 W,T,FB,CF $141.30

0033 Coveralls Green/White

250 1 W,T,OH $68.50

0034 Aprons, Food

Handler

500 5 W,T,P,OH,MS $15.00

0035 Chem. Suits 200 1 W,T,OH,CF $197.00

0036 Table Cloths 300 5 W,T,CF,P,F $46.99

0037 Gortex coveralls 800 1 W,T,OH $208.16

Dry Clean

Annual Estimate

Packaging Size Method of Finish Estimated

Replacement

Cost

0038 Chef Jacket 25 1 DC,CF $35.00

0039 Chef Hat 25 1 DC,OH,P,CF $12.00

* All NAF and APF items included in this PWS may change (estimated quantity increase or decrease, remove current item or add new item) throughout the life of the agreement. These changes are within the scope of the agreement.