DRAFT PWS_ 27 Mar 2012.pdf

FA4610-12-R-0002

Attachment 1

PERFORMANCE WORK STATEMENT

27 March 2012

BASE LAUNDRY AND DRY-CLEANING

TABLE OF CONTENTS

SECTION TITLE PAGE

1. Description of Services

Specific Tasks

Schedule

Location

Pick-Up

Delivery

Packaging Requirements

Special/Express Laundry

Industry Regulatory Health Requirements

Repairs Delivery Time

Non-Reimbursable/Minor Repairs

Separately Priced Repairs

Workmanship and Sanitation

Re-Performance of Laundering

Acceptance of Re-Performance or Late Performance

Missing Articles

Receipts

Contractor’s Facility

Quality Control

Contractor Quality Plan

Performance Evaluation Meetings

Preservation, Packaging, and Marking Requirements

Radiation/Chemical Suits

Technical Definitions……………………………………………………….………5

2. SERVICE SUMMARY

3. GOVERNMENT-FURNISHED PROPERTY AND SERVICES

4. APPENDIXES………………………………………………………………………6

A. Workload History

Attachment 1

1. DESCRIPTION OF SERVICES: The Contractor shall provide all personnel, equipment, tools, materials, supervision, and other items and services necessary to perform laundry and dry-cleaning in accordance with industry standard and as required in this Performance Work Statement (PWS)

1.1. SPECIFIC TASKS: The Contractor shall accomplish all tasks to meet the requirements of the PWS and the SERVICE SUMMARY (SS). Laundry service delivery standards include: pick-up and delivery schedules are met, correct quantities of laundry are delivered, laundry is delivered free of all visible dirt, debris, dampness, offensive odors, mildew, cleansing chemical residue, has a uniform appearance, and items are properly finished and packaged. Laundry service, as a minimum, includes cleaning, pick-up and delivery, repairing tears and ripped seams, repairing holes, repairing zippers, and applying protective wrapping. Exchange of signed receipts between the Contractor and the Contracting Officer’s

Representative (COR) for the laundry and dry-cleaning, is specifically required.

1.2. SCHEDULE: Deliveries shall be scheduled to arrive at the Base Linen Exchange no later than 8:00 a.m. The Child Development Center delivery/pick-up time will be no later than 10:00 a.m. The original articles that were picked up shall be returned no later than 48 hours after pick-up, except when otherwise scheduled by the COR, IAW paragraph 1.8, or for the service of pillows and sleeping bags, which require an additional 48-hour turn-around. Workdays exclude Saturdays, Sundays, holidays observed by the military/Government, and/or otherwise specified, i.e.; down days. The COR will contact the Contractor to inform of scheduled changes. Pick-up and delivery days will be Mondays, Wednesdays, and Fridays unless otherwise coordinated.

1.3. LOCATION: The Contractor shall provide pick-up and delivery service at the following locations in this order: (1) Base Linen Exchange, Bldg. 7420, (2) Child Development Center, Bldg. 16113, or any alternative building on Vandenberg AFB, designated by the COR. A change of location will be in writing and sent to the Contractor from the Contracting Officer.

1.4. PICK-UP: All laundry and dry-cleaning items will be counted during the transfer. The Contractor representative shall verify the count provided by the COR and sign the original pick-up receipt. Such signature constitutes an agreement to the COR’s count. The COR will retain a copy of the slip and the

Contractor will retain the original and one copy. Pick-up and delivery will be completed during the scheduled time for pick-up points, which are the Base Linen Exchange and the Child Development

Center.

1.5. DELIVERY: The Contractor shall record the count of articles delivered on the delivery receipt, and the COR will verify this count. Items delivered must be 100 percent of items picked up per turn-around times. The items delivered shall be clean and dry. Delivery time shall be 48-hours for organizational laundry and dry-cleaning, and an additional 48-hours for sleeping bags, pillows, and chemical suits.

Delivery time is computed as the elapsed time from the departure of the delivery vehicle until the return of the delivery vehicle to the pick-up point. The 48-hours exclude Saturdays, Sundays and holiday service (see paragraph 1.2.). Upon delivery of clean items the itemized original and copy of the delivery receipt with prices will be verified and signed by the COR.

1.5.1. PACKAGING REQUIREMENTS: All processed items shall be covered with plastic to prevent dirt, dust, lint, etc., from soiling the items prior to or during delivery.

ITEMS PACKAGING

1. Sheets Bundles of 5 per, wrapped in clear plastic with twine around

2. Pillowcases Bundles of 10 per, wrapped in clear plastic with twine around

3. Bedspreads Wrapped individually in clear plastic

Attachment 1

4. Blankets Wrapped individually in clear plastic

5. Mattress Pads/Covers Wrapped individually in clear plastic

6. Pillows Wrapped individually in clear plastic

7. Bath Towels or Cloth Bath Mats Bundles of 10 per, wrapped in clear plastic with twine around

8. Rubber Bath Mats Bundles of 10 per, wrapped in clear plastic with twine around

9. Hand Towels Bundles of 20 per, wrapped in clear plastic with twine around

10. Wash Cloths Bundles of 40 per, wrapped in clear plastic with twine around

11. Sleeping Bags and/or Bivi Covers Wrapped individually in clear plastic

12. Uniform items Wrapped individually in clear plastic

1.6. SPECIAL/EXPRESS LAUNDRY: Special mission requirements may require holiday and/or weekend service, and a 24 hour turn-around period.

1.6.1. Special/Express laundry requires a 24 hour turn–around period and is handled separately from regular laundry and dry-cleaning. The time is computed as the elapsed time, from the departure of the delivery vehicle until the return of the vehicle to the pick-up point. Service is required regardless of weekends and/or holidays.

1.7. INDUSTRY REGULATORY HEALTH REQUIREMENTS: The Contractor is responsible for all compliance with any certification or labeling requirements arising from health regulations.

1.8. REPAIRS DELIVERY TIME: No later than 3 workdays for laundry and dry cleaning repairs, and 5 working days for sleeping bag zippers or any damaged garments.

1.9. NON-REIMBURSABLE MINOR REPAIRS: Except for unserviceable items, the Contractor shall repair all minor rips, tears, open seams, and holes using thread and material of the same quality, compatible color, color fastness, and texture as used in the manufacturer of the articles. Minor repairs will be segregated at pick-up point and marked “Minor Repairs”. All such repairs are performed at no additional cost to the Government.

1.10. SEPARATELY PRICED REPAIRS: Items having “other than minor” rips and tears and damages due to normal wear and tear that are acknowledged at turn-in, such as requiring replacement for zippers, which the Government desires to have repaired by the Contractor, shall be paid for at the appropriate bid prices as outlined in the Bid Schedule. Repairs will be separated and marked “Repaired” upon delivery with other items.

1.11. WORKMANSHIP AND SANITATION: Delivered finished articles shall conform to the generally accepted industry standards and/or Department of Health for quality of cleanliness, finish, and appearance. The Contractor’s facility shall be open to inspection of sanitary conditions at any time by the

COR; the right to perform or cause to have performed any test necessary to determine the sanitary condition of articles delivered by the Contractor, is reserved by the Government. The sanitary condition of the delivery vehicle and the handling of clean laundry according to regulations are also open to inspection.

1.12. RE-PERFORMANCE OF LAUNDERING: Any items found to be unacceptably cleaned shall be re-cleaned at no additional cost to the Government. Such items shall be identified by the COR, to the

Contractor immediately or at the next scheduled pick-up after the unacceptable condition is discovered.

1.12.1. ACCEPTANCE OF RE-PERFORMANCE OR LATE PERFORMANCE: The Contractor may be required to re-perform or perform any late or all defective work disclosed by the COR inspections

Attachment 1 including defective and incomplete performance. The Contractor shall be notified promptly upon detection that specified defective services will be re-performed or performed later, and completed within normal turn-around times. In such cases, the COR shall re-inspect work designated for re-performance or late performance, and the Contractor may be held responsible for any damages.

1.13. MISSING ARTICLES: The Contractor shall replace any article(s) missing from a delivery by the next regularly scheduled delivery at no additional cost to the Government. Articles(s) that cannot be replaced by the Contractor will be considered lost after 10 days. If replacements cannot be made within

10 days, the current cost for the articles(s) will be deducted from the contract billing cost, at full replacement value.

1.14. RECEIPTS: The Contractor must receipt for soiled goods on a delivery/pick-up receipt by item and quantity at designated pick-up locations. The Contractor’s proposed delivery/pick-up receipt (in triplicate) format must be furnished to the Contracting Officer for acceptance by the COR prior to commencement of service. The delivery receipt must indicate quantity of items as well as space for signatures by both the Contractor and the COR responsible for the items being furnished to the Contractor for service. Dual signatures thereon will indicate agreement that the quantity and types of items were jointly verified at the time of pick up. At the time of delivery, the Contractor and the COR, indicating agreement that the Government accepted the correct quantity and types of items will jointly sign the delivery/pick-up receipt. The original of this receipt must be provided to the COR accepting the delivery.

1.15. CONTRACTOR’S FACILITY: The facility must be in accordance with local, county, state and federal requirements. The Contractor’s facility shall be subject to inspection of sanitary conditions at any the time by the COR.

1.16. QUALITY CONTROL: The Contractor is responsible for quality control procedures that encompass all aspects of the contract.

1.16.1. CONTRACTOR QUALITY PLAN: The Contractor shall establish, maintain, and enforce a quality plan to ensure compliance with the requirements of this performance-based contract. A copy of this plan must be provided to the Contracting Officer.

1.16.2. As a minimum, the quality plan shall include: criteria for inspections; inspection schedules identifying completed, postponed, or not accomplished inspections; a corrective/preventive action system that shall identify, correct, and prevent any recurrence of non-compliant service; and method of maintaining quality inspection records and related data. Any revision to the Contractor Quality Plan throughout the life of the contract shall be submitted to the Contracting Officer for review prior to implementation.

1.17. PERFORMANCE EVALUATION MEETINGS: The Contract Manager may be required to meet at least weekly with the Contracting Officer and the COR during the first month of the contract. Meetings will be as often as necessary thereafter as determined by the Contracting Officer. The Contractor and

Contracting Officer shall sign the written minutes of these meetings. Should the Contractor not concur with the minutes, the Contractor shall provide written reason(s) for non-concurrence to the Contracting

Officer within 5 days of receipt of the signed minutes.

1.18. PRESERVATION, PACKAGING, and MARKING REQUIREMENTS: Preservation, packaging, and packing shall be in accordance with the standard commercial practice as specified elsewhere in this

PWS. Indicate the quantity of each item when the package falls short of the required amount. The

Contractor shall ensure that all items picked up from one pick-up point will be returned to the same pick-up point, unless otherwise directed.

Attachment 1

1.19. RADIATION/CHEMICAL SUITS: Radiation suits and chemical shirts/pants are for training purposes only. They are not a hazard.

1.20 TECHNICAL DEFINITIONS:

- Organizational Laundry and Dry-cleaning – official military issued uniforms used for combat training or regular daily wear.

- Clean/Sanitary Conditions - is free of all visible dirt, debris, dampness, offensive odors, mildew, cleansing chemical residue, has a uniform appearance.

- Repairs – holes, buttons, and zippers are restored to their fully intended operational state.

- Unserviceable Items – parts cannot be acquired, ripped or torn into pieces, soiled or stained that cannot be removed with reasonable effort.

- Unacceptable Performance – items returned have remnants of any visible dirt, debris, dampness, offensive odors, mildew, cleansing chemical residue, and does not have a uniform appearance.

Items that are not returned within their aforementioned time-frame based on service to be performed on a specific item.

- Full Replacement Value – in the event any damage has occurred to item(s), while in Contractor’s possession, the Contractor shall be responsible for the replacement of the damaged item(s). The replacement shall include monetary reimbursement and/or replacement of the damaged item(s) with one of an equal value.

- Packaging – packaging shall be performed to prevent contents from being in contact with contaminants. All items must be free from all visible dirt, debris, dampness, offensive odors, mildew, and cleansing chemical residue.

2. SERVICE SUMMARY

PERFORMANCE OBJECTIVE PWS PERFORMANCE THRESHOLD

1. Pick-up/deliver IAW schedule 1.2, 1.5 No more than 2 per month not IAW schedule

2. Delivers clean laundry 1.1, 1.11

No more than 10 items per month that are not delivered free of all visible dirt, debris, dampness, offensive odors, mildew, cleansing chemical residue, properly finished and packaged.

3. Delivers Clean Dry-Cleaned Items 1.1, 1.11 No more than 1 item per month that is not delivered free of all visible dirt, debris, dampness, offensive odors, mildew, cleansing chemical residue, properly finished and packaged.

4. Comply with sanitation requirements 1.7, 1.11 100% of the time

Attachment 1

5. Missing articles 1.13 No more than 1 missing item per month

6. Repairs 1.1, 1.2, and 1.8 100% timely return of repaired items.

Must meet 3-day turn-around for all repairs except sleeping bags which have a 5-day turn-around

7. Special/Express Laundry 1.6.1 24 hour turn around period/met 100% of time

3. GOVERNMENT-FURNISHED PROPERTY AND SERVICES (GFP&S): None.

4. APPENDIXES:

Appendix A/Workload History

LAUNDRY AND DRY CLEANING SERVICES

Estimated Quantities

REGULAR LAUNDRY 48-HOUR TURNAROUND

DESCRIPTION UNIT ESTIMATED ANNUAL QUANTITY

BATH MATS, CLOTH EACH 43,500

BATH TOWELS, WHITE EACH 59,750

WASHCLOTHS EACH 50,500

HAND TOWEL EACH 42,350

TOWELS, KITCHEN, LODGING EACH 1,500

OVEN MITT OR OVEN PAD EACH 1,500

BEDSPREADS, LODGING EACH 3,250

BEDSPREADS, DORMITORY EACH 400

BLANKET, COTTON, POLY-FILL EACH 4,250

BLANKET, WOOL, DORM EACH 300

BLANKET, ACRYLIC, LODGING PETS EACH 360

GORTEX JACKETS EACH 330

GORTEX PANTS EACH 330

MATTRESS PAD EACH 2,250

MATTRESS COVER (ZIP-OFF PILLOW TOP) EACH 270

PILLOW CASES EACH 72,000

PILLOW PROTECTORS EACH 3,300

PILLOW, POLY-FILLED EACH 3,000

SHEETS, FLAT EACH 25,500

SHEET, FITTED EACH 25,500

SLEEPING BAGS (GREEN) EACH 340

SLEEPING BAGS (BLACK) EACH 340

SLEEPING BAG BIVY COVER EACH 340

SLEEPING BAGS (STUFF SACK) EACH 340

CHEF COAT EACH 160

Attachment 1

CHEF HAT EACH 105

PONCHO EACH 100

PONCHO LINER EACH 100

DV BED SPREADS EACH 250

FLAG EACH 10

SECOND CHANCE VEST EACH 10

DRAPES - SET EACH 30

DRAPES - PANEL (PATIO) EACH 30

SMOCKS, ALTAR EACH 30

TABLECLOTHS EACH 80

RUBBER BATH MATTS EACH 4,000

BLANKETS, CDC EACH 2,500

SHEETS, CDC EACH 6,500

TOWELS, KITCHEN, CDC EACH 1,000

BIBBS, CDC EACH 3500

EXPRESS DOMESTIC LAUNDRY 48-HOUR TURNAROUND

DESCRIPTION UNIT ESTIMATED ANNUAL QUANTITY

GLOVES, HONOR GUARD EACH 240

JACKET ABU HG EACH 60

TROUSER ABU HG EACH 60

COVERALLS EACH 200

DRY CLEANING 48-HOUR TURNAROUND

DESCRIPTION UNIT ESTIMATED ANNUAL QUANTITY

COAT, BLUE EACH 240

SHIRT, LONG SLEEVE EACH 240

TROUSES STRIPE HG EACH 240

HAT COVER HG EACH 60

JACKETS, LIGHTWEIGHT BLUE EACH 240

JACKET, PARKA EACH 50

SHIRT, SHORT SLEEVE EACH 240

AGUILLETTES EACH 30

COAT, FIREMAN EACH 40

PANTS, FIREMAN EACH 40

GUN SLINGS EACH 60

CHEMICAL SHIRTS EACH 250

CHEMICAL PANTS EACH 250

TIE OR TIE TAB, HG EACH 60

RAINCOAT EACH 40

CAP, BLUE, HG EACH 60

GARMENT BAGS EACH 40

Attachment 1

REPAIRS

DESCRIPTION UNIT ESTIMATED ANNUAL QUANTITY

SLEEPING BAG ZIPPER EACH 20

BUTTONS EACH 20

PANTS ZIPPERS EACH 10

SEAM REPAIRS* EACH 10

MATTRESS PILLOW-TOP ZIPPERS EACH 10

PILLOW PROTECTOR ZIPPERS EACH 10

GARMENT BAG ZIPPERS EACH 5