Atch_2_-_QASP_(v1).docx

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

TABLE OF CONTENTS:

1.0 Mission

2.0 Purpose

3.0 Authority

4.0 Roles and Responsibilities

5.0 Contractor’s Quality Control Plan (QCP)

6.0 Performance Requirements and Method(s) of Surveillance

7.0 Surveillance Documentation

8.0 Acceptance of Services

9.0 Contract Management

Appendices:

1. Gulfstream Pilot/Flight Engineer Training Services Summary (SS)

2. Corrective Action Report (CAR)

3. OSA/EA Student Course Critique Form

4. Performance Assessment Report (PAR)

5. COR Services Summary Surveillance Report Quality Assurance Surveillance Plan (QASP)

1.0 Mission (of the program)

The United States Air Force (USAF) Air Mobility Command (AMC)/A3T, in coordination with other major commands (MAJCOMS), approves mission qualification training for aircrews, continuation training and locally taught upgrade courses. The overall mission of the aircrew training program is to develop and maintain a high state of mission readiness for immediate and effective employment in exercises, peacekeeping operations, contingencies, and war.

In order to maintain a high state of mission readiness, AMC/A3T seeks to provide high quality training for pilots and flight engineers. Specifically, this requirement shall ensure pilots and flight engineers for the C-20 and C-37 are provided professional classroom and flight simulator training. The training will encompass aircraft systems, normal, and emergency procedures to an initial and refresher level of detail. Additionally, flight engineers will receive training on aircraft maintenance procedures in classroom and workshop settings.

2.0 Purpose

This Quality Assurance Surveillance Plan (QASP) is a government-developed document used to determine if the contractor’s performance meets the performance standards contained in the contract. The QASP establishes procedures on how this surveillance/inspection process will be conducted to ensure successful PWS performance. It provides a systematic method for a continuous oversight process to determine conformity with the technical requirements of the contract. The QASP establishes:

· What will be monitored.

· How monitoring will take place.

· Who will conduct monitoring.

· How monitoring efforts and results will be documented.

The contractor is responsible for implementing and delivering performance that meets contract objectives using its Quality Control Plan (QCP). The QASP provides the structure for the government’s surveillance of the contractor’s performance to assure that it meets contract requirements. It is the government’s responsibility to be objective, fair and consistent in evaluating contractor performance. The Contracting Officer (CO) shall also ensure that the contractor receives impartial, fair, and equitable treatment under this contract and determines the final assessment of contractor performance.

The QASP is not part of the contract nor is it intended to duplicate the contractor’s QCP. This QASP is a living document. Flexibility in the QASP is required to allow for an increase or decrease in the level of surveillance necessary based on contractor performance.

The government may provide a copy of the QASP to the contractor to facilitate open communication. In addition, the QASP should recognize that unforeseen or uncontrollable circumstances might occur that are outside the control of the contractor.

The QASP should ensure early identification and resolution of performance issues to minimize impact on mission performance.

3.0 Authority

Authority for issuance of this QASP is provided under Part 37.604 and 46.4 of the Federal Acquisition Regulation (FAR), Inspection of Services clauses, which provides for inspection, acceptance and documentation of the service called for in the contract or order. This acceptance is to be executed by the Contracting Officer (CO) or a duly authorized representative.

4.0 Roles and Responsibilities

The following personnel comprise the Multi-Functional Team (MFT) and shall oversee and coordinate surveillance activities.

Government Representatives:

Contracting Officer Representative (COR) Supervisor– The COR Supervisor nominates the COR, ensures the COR is trained before performing any COR duties and supports the COR’s surveillance activities.

Assigned COR Supervisor: TBD Organization or Agency: HQ AMC/A3TA Telephone: (618) 229-XXXX Email: TBD

Contracting Officer (CO) – The CO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship.

Specific duties of the CO include:

· Delegating authority for inspection and/or acceptance to COR in accordance with the terms and conditions of the contract.

· Informing the contractor of the names, duties, and limitations of authority for all COR assigned to the contract.

· Periodically assessing COR’s performance.

· Managing contractor performance surveillance data, including submitting Contractor Performance Assessment Reporting System (CPARS) reports.

· Ensuring the MFT reviews this QASP annually (at a minimum) for recommended changes.

· Providing contract-specific training (to include refresher training) administered by CO or CO’s designee to all appointed CORs.

Assigned CO: TBD Organization or Agency: 763 SCONS Telephone: (618) 256-XXXX Email: TBD

Contracting Officer’s Representative (COR) - The COR is responsible for providing continuous program and technical oversight of the contractor’s performance. While the COR may serve as a direct conduit to provide Government guidance and feedback to the contractor on technical matters, they are not empowered to make any contractual commitments or any contract changes on the government’s behalf. The COR is responsible for reporting early identification of performance problems to the CO and may use the applicable appendix items for documenting contractor performance.

Specific duties of the COR include:

· Evaluating and documenting the contractor’s performance in accordance with the procedures set forth in the QASP.

· Recommending any changes necessary to the contract, PWS, QASP, or other items to provide more effective operations or eliminate unnecessary costs.

· Keeping a COR file that accurately documents the contractor’s actual performance (i.e. COR surveillance reports).

· Utilizing COR file data (i.e. performance and COR surveillance reports) to assist the CO in the preparation of the CPARS reports.

· Receiving required training before performing any COR duties (IAW MP5301.602-2(d)).

· Notifying the CO immediately regarding contractor non-compliance with FAR 52.222-50, “Combating Trafficking in Persons.”

Assigned COR: TBD Organization or Agency: HQ AMC/A3TA Telephone: (618) 229-XXXX Email: TBD

Alternate COR: TBD Organization or Agency: HQ AMC/A3TA Telephone: (618) 229-XXXX Email: TBD

Quality Assurance Program Coordinator (QAPC) - The QAPC is responsible for developing, managing, and implementing the Quality Assurance Program. The QAPC may also provide refresher training, as needed.

Assigned QAPC: TBD Organization or Agency: 763 SCONS Telephone: (618) 256-XXXX Email: TBD

Contractor Representatives: (Complete this section after contract award.)

Contractor – Complies fully with the terms and conditions of the contract and ensures non-conforming contract services are identified and corrected.

Specific duties of the Contractor include:

· Participating as a member of the MFT in the post-award management phase.

· Maintaining and implementing their commercial quality procedures that ensure contract requirements are met.

· Ensuring that the QCP is revised when necessary to prevent recurrence of non-conforming contract services.

· Tendering to the government for acceptance, only those services that conform to contract requirements.

· Recommending any changes to the contract that will provide more effective operations or eliminate unnecessary costs.

Contract Manager: <upon award, enter name> Telephone: <enter number> Email: <enter address>

Other Contract Personnel: <upon award, enter name or delete this line if not applicable> Title: <enter title> Telephone: <enter number> Email: <enter address>

5.0 Contractor’s Quality Control Plan (QCP)

As required by the contract, the contractor’s commercial QCP included in the final proposal dated ___________________, is incorporated by reference.

6.0 Performance Requirements and Method(s) of Surveillance

6.1 Contract Surveillance

The goal of the QASP is to ensure that contractor performance is effectively monitored and documented. The COR’s contribution is their professional, non-adversarial relationships with the CO and the contractor, which enables positive, open and timely communications. The COR uses the methods contained in this QASP to ensure the contractor is in compliance with contract requirements. The COR function is responsible for a wide range of surveillance requirements that effectively measure and evaluate the contractor’s performance. Additionally, this QASP is based on the premise that the contractor, not the Government, is responsible for management and quality control/quality assurance actions to successfully meet the terms of the contract.

6.2 Surveillance Summary

The Services Summary (SS) and Method of Surveillance (Appendix 1) is the list of performance objectives and thresholds that must be performed by the contractor. This summary details the method(s) of surveillance the COR will use to validate and inspect these performance objectives. Inspection of each objective will be documented in the COR file.

Performance objectives define the desired outcomes. Performance thresholds define the level of service required under the contract to successfully meet the performance objective. The Government performs surveillance, using this QASP, to determine the quality of the contractor’s performance as it relates to the performance thresholds. The PWS and QASP should be used to form the foundation of the COR’s inspection.

Method(s) of Surveillance:

Course Critiques and Periodic Surveillance or Random Sampling will be the standard contract performance review and analysis processes used in evaluating the contractor’s performance. The PWS should be used to form the foundation of the COR’s inspection checklist. Definition of surveillance methods are as follows:

Student Complaint/Course Critique. Upon completion of training, the contractor shall provide each student with a copy of the Operational Support Airlift/Executive Airlift (OSA/EA) Student Course Critique form. Each student shall complete the form and return it to the contractor. The form queries the students with regard to quality of training materials, instruction, facilities, and overall satisfaction with the course.

Periodic Surveillance. Services are inspected using periodic surveillance (daily, weekly, monthly, quarterly, etc.) as determined by the COR. The results of the periodic surveillance inspections may be used as the basis for actions (other than payment deductions) toward the contractor. In such cases the Inspection of Services clause becomes the basis for the CO’s actions. The COR will submit a schedule to the CO the month prior to the month being inspected. Schedule will show time, date, location, and item(s) that will be inspected. Any changes to the schedule will be submitted to the CO when the change occurs.

100% Inspection: The COR will inspect and evaluate the contractor’s performance each time it is performed. The results of the contractor’s overall performance is then evaluated to determine acceptability of the service provided.

7.0 Surveillance Documentation

7.1 OSA/EA Student Course Critique (Appendix 2)

The results of the student course critiques will determine the government’s next course of action. For example, if more than one valid student complaint concerning quality of instruction is received during a training session quarter, the COR needs to document that finding. The COR shall receive, document, and validate or invalidate all complaints. If the complaint is invalid, the COR shall contact the complainant and explain why the complaint was invalid. If the complaint is valid, the COR needs to document this finding as well, and begin corrective action.

8.0 Acceptance of Services

Before acceptance of product(s) or service(s) and/or approval of an invoice, the COR shall prepare a COR Services Summary Surveillance Report (Appendix 3) in accordance with the QASP and FAR 52.212-4 (Contract Terms and Conditions – Commercial Items), Inspection and Acceptance Clause. The report shall identify both positive and negative performance. At a minimum, the report shall identify the number of assessments scheduled and conducted, the number of unacceptable/acceptable performances observed, the number of CARs issued, number of valid complaints, any significant contractor performance discrepancies, and a rating of the Contractor’s overall performance. The report shall be signed and dated by the COR and uploaded to the CORT Tool.

The COR will certify that acceptable services were received, in accordance with the terms and conditions of the contract. The COR will certify receipt of contractor services via the Wide Area Workflow (WAWF) website. Certification of services shall be accomplished no later than seven calendar days after receipt of the invoice. To avoid payment of interest penalties, if the invoice is unacceptable, it should be rejected in WAWF within the first seven calendar days after receipt of the invoice, and the CO should be notified immediately.

9.0 Contract Management

The MFT shall conduct periodic progress meetings to review the contractor’s performance. At these meetings the CO will apprise the contractor of how the Government views the contractor’s performance and the contractor will apprise the Government of problems, if any, being experienced. The contractor will immediately notify the CO and/or COR of any work being performed that the contractor considers over and above the requirements of the contract. Appropriate action shall be taken to resolve any outstanding issues (i.e. CPARS, customer complaint reports, etc.).

The MFT shall also provide any recommended changes to the QASP to the CO at the progress meetings or on an annual basis (at a minimum).

Appendix 1 – Gulfstream Pilot/Flight Engineer Training Services Summary (SS)

Performance Objective

PWS

Para.

Performance Threshold

Method of Surveillance

Metric

Incentive/Remedy

Performance Ratings, CPARS ratings (if applicable)

Performance Ratings, CPARS Ratings (if applicable)

1.3.1.15 1.3.3.3–1.3.3.4

COR shall receive no more than one validated student complaint concerning quality of instruction during a training quarter.

Performance Ratings, CPARS Ratings (if applicable)

1.3.1.13–1.3.1.14 1.3.1.16–1.3.1.18 1.3.2.1 1.3.3.1–1.3.3.2 1.3.3.5 COR shall receive no more than one validated student complaint concerning quality of instruction during a training quarter.

Performance Ratings, CPARS Ratings (if applicable)

Percentage of forms submitted correctly and on-time

Performance Ratings, CPARS Ratings (if applicable)

Appendix 2 – OSA/EA Student Course Critique Form

Appendix 3 - COR Services Summary Surveillance Report

SERVICE or STANDARD:

SURVEY PERIOD:

SURVEILLANCE METHOD (Check):

Course Critiques Periodic Surveillance Random Sampling LEVEL OF SURVEILLANCE (Check):

ANALYSIS OF RESULTS:

Observed Service Provider Performance Measurement Rate: ______%

Narrative of Performance During Survey Period:

PREPARED BY: ___________________________________ DATE: _________________

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OPERATIONAL SUPPORT AIRLIFT/EXECUTIVE AIRLIFT

STUDENT COURSE CRITIQUE

COURSE NUMBER

COURSE TITLE DATE

NAME OF STUDENT

GRADE (Optional) ORGANIZATION

NAME(S) OF INSTRUCTOR(S)

GRADE (As Req’d) REPLY REQUESTED

YES NO

1. Instructor professionalism?

UNSATISFACTORY MARGINAL SATISFACTORY EXCELLENT OUTSTANDING

COMMENTS:

2. Instructor knowledge?

UNSATISFACTORY MARGINAL SATISFACTORY EXCELLENT OUTSTANDING

3. Instructor’s explanations to student/trainee’s questions.

UNSATISFACTORY MARGINAL SATISFACTORY EXCELLENT OUTSTANDING

4. Were visual aids current and helpful?

UNSATISFACTORY MARGINAL SATISFACTORY EXCELLENT OUTSTANDING

5. Were study materials (workbooks/handouts) current and helpful?

UNSATISFACTORY MARGINAL SATISFACTORY EXCELLENT OUTSTANDING

6. Were course length and time for each unit of instruction adequate?

UNSATISFACTORY MARGINAL SATISFACTORY EXCELLENT OUTSTANDING

7. (If applicable) How well did the exam evaluate your mastery of the course material?

UNSATISFACTORY MARGINAL SATISFACTORY EXCELLENT OUTSTANDING

OPR: AMC/A3TA-OSA/EA, 1 May 2012

PLEASE RATE THE COURSE OVERALL

UNSATISFACTORY MARGINAL SATISFACTORY EXCELLENT OUTSTANDING

OTHER COMMENTS: (Please make any additional comments you feel will help to improve this course)

FOLLOW-UP ACTION

DATE

CONDUCTED BY:

OPR: AMC/A3TA-OSA/EA, 1 May 2012 (REVERSE)