Attachment 1 - Performance Work Statement - 15 June 2020.pdf

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Performance Work Statement (PWS)

For

Laundry Service

60th Aerial Port Squadron

Travis AFB, CA

15 June, 2020

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Table of Contents

Section/Title Page

I. Type of Contract 3

II. Contracting Officer Representative (COR) 3

III. Description of Services 3

IV. Services Summary 6

V. Government-Furnished Property and Services 8

VI. General Information 8

VII. Non-Service Summary 8

VIII. Appendices 9

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PERFORMANCE WORK STATEMENT (PWS)

FOR

LAUNDRY SERVICE

I. TYPE OF CONTRACT. The government shall award a Firm Fixed Price contract for this requirement.

II. CONTRACTING OFFICER REPRESENTATIVE (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies;

coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

III. DESCRIPTION OF SERVICES. The contractor shall, except as specified in this PWS as government-furnished property or services, provide everything necessary to perform laundry services for 60th Aerial Port Squadron. The contractor shall comply with generally accepted industry standards and practices for workmanship, sanitation, cleanliness, finish and appearance of items, and all federal, state, local law, instructions, and directives applicable to performance of this work. The contractor assumes responsibility for any and all property entrusted to them during cleaning process and shall be obligated to safeguard such property at all times until custody is transferred back to U.S. government control. All government owned items shall be processed and washed separately from all other facilities’ items. Items must be returned cleaned and serviceable. The terms "must," "shall," and "will" denote mandatory actions in this PWS.

The estimated quantities of work and items are listed in Appendix A: Workload Estimates, Identification, and Packaging.

A. PERIOD OF PERFORMANCE.

Base Year: 01 Oct 2020 – 30 Sep 2021 Option Year #1: 01 Oct 2021 – 30 Sep 2022 Option Year #2: 01 Oct 2022 – 30 Sep 2023 Option Year #3: 01 Oct 2023 – 30 Sep 2024 Option Year #4: 01 Oct 2024 – 30 Sep 2025

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B. PICK UP AND DELIVERY TIMES AND LOCATION. The contractor shall pick up and deliver items to the location identified below. The contractor shall pick up soiled items and deliver clean items 1 day per week as follows:

Pickup and Delivery Location:

Bldg P1 (640 E Street Bldg P1)

Pickup and Delivery Schedule:

Every Wednesday between 8:00am and 12:00pm

C. HOLIDAYS. The contractor shall not provide services for the building listed in paragraph III. B. on all federal holidays as follow:

NAME OF HOLIDAY

New Year’s Day

TIME OF OBSERVANCE

1 January

Martin Luther King Jr. Day Third Monday in January Presidents Day Third Monday in February Memorial Day Last Monday in May Independence Day 4 July Labor Day First Monday in September Columbus Day Second Monday in October Veteran's Day 11 November Thanksgiving Day Fourth Thursday in November Christmas Day 25 December

D. SPECIAL AND EMERGENCY SITUATIONS. When items run out due to heavy consumption, the contractor shall provide emergency delivery of clean items on hand at the contractor’s facility. The government estimates approximately 4 emergency calls per year.

The COR will attempt to provide 24 hours advance notice of special and emergency service requirements. Payment for special and emergency services will be via a separate line item on the pricing schedule.

E. WEIGHING OF ARTICLES

1. Pick-up. Weighing of soiled items shall be done by government personnel prior to pick-up. The contractor shall sign a government-issued ticket (Appendix B) for soiled items picked up and, within two working days after pickup, Monday through Friday, notify the government COR in writing of agreement or disagreement with the weight of items. The government will retain a ticket copy for computing variances when clean items are delivered.

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2. Delivery. All soiled items picked up must be delivered according to delivery schedule stated in para III. B. The contractor shall record the weight of clean items delivered on the delivery ticket, and the government representative shall verify the amount. The contractor shall provide the tickets and furnish the government the original and one copy.

F. BILLING. Government will be billed on the delivery and receipt of cleaned items IAW delivery schedule outlined in para III. B. Contractor shall provide the government a completed invoice monthly for services rendered for payment processing. Contractor shall submit invoice within 2 business days for final verification before final payment is processed.

If there is/are any discrepancies noted, COR must notify the contractor immediately for resolution.

G. RE-PERFORMANCE OF LAUNDERING. The contractor shall re-perform cleaning of items identified by the COR as unsatisfactorily cleaned at no additional cost to the Government. Item shall be re-cleaned and returned to the same exchange point the next scheduled normal delivery day. If the return period falls on a holiday, items shall be returned the next scheduled normal delivery day following the holiday. The contractor shall ensure items re-cleaned are segregated from other cleaned laundry and identified as “re-cleaned” by a label or tag marked “re-cleaned,” and include the date and load number with which the items were originally returned. The weight (or number) of the returned items shall be deducted from the total daily weight (or number) on the day the discrepancy was noted.

H. MISSING ITEMS. Any large discrepancy of missing items shall be delivered by the contractor no later than 72 hours after notification from COR (i.e. no wash clothes returned).

Any small amount of missing items will be returned on the next regularly scheduled delivery at no additional cost to the government. However, if any articles are missing for 15 days or longer, these items will be considered lost and the contractor shall reimburse the government the exact replacement cost of the item.

J. DAMAGED ITEMS. Any items or carts that are identified as damaged due to negligence of the contractor will be repaired or replaced by the contractor. The contracting officer will determine if items will be replaced or repaired when damaged due to contractor’s negligence. The contractor shall pay the Government the exact replacement cost of the item for lost or damaged articles. The shrinkage factor (paragraph III. M.) should not apply to any damaged items.

K. REPAIRS. The contractor shall repair, at his expense, all damages to individual items which occur while in custody of the contractor, to include rips, tears, holes, open seams, replacement of buttons, and repair of replacement of broken zippers. Repairs are to be made only to tears and ripped seams that are 1 inch or less. Repairs are required on holes that are ½ inch or less in diameter. In addition, the contractor shall replace all broken and missing buttons with buttons of matching color and similar appearance and quality. All repairable items shall be repaired and returned to use within three (3) working days. The unserviceable condition of each individual garment shall be noted, by the contractor, on the delivery ticket.

In the event the government provides the contractor with an unserviceable item, the contractor is not responsible for its repair and shall return all unserviceable items in

6 | P a g e separately marked bundles to the government. Designated bundles shall be marked “Unserviceable – Attention COR Personnel.”

L. SPECIAL WASH. Special wash items are defined as items that have been stained while in the Government’s possession and will need special attention. Government personnel will separate special wash items and mark with a tag stating the items require special wash.

Contractor shall ensure special wash items are segregated from other laundry items during wash, and are readily identifiable upon return to the Government. For example, items may be labeled with a tag stating “special wash.”

M. MAXIMUM SHIRKAGE FACTOR. The maximum shrinkage factor allowable in servicing the laundry is 8% of the weight recorded on delivery tickets when the laundry is picked up. The maximum shrinkage factor will be applied once a month at time of invoice verification by the Government.

N. PACKING AND BUNDLING PROCEDURES FOR LAUNDRY. Soiled items will be provided to the contractor sorted and separately bagged. Returned items (cleaned) shall be separated by size, color, and content and clearly marked with the product name, size and quantity of each item in the bundle. Laundry delivered to Travis AFB shall be wrapped in accordance with method of finish codes and bundled as follows (Refer to Appendix A):

METHOD OF FINISH CODES

WDF Wash, dry, fold WP Wrap finished work in clear film seal I Pressed on flatwork ironing equipment WK Wrap finished work in kraft paper P Pressed on commercial pressing equip PB Return in plastic garment bag

D Tumbled Dry W Wash in warm water T Tie items with twine/string R Roll S Starch F Fold NS No Starch WD Wash & Dry HS Heavy Starch BB Bleached MS Medium Starch NB No Bleach LS Light Starch FB Folded and bundled OH Return finished work on hanger SC Sorted by Color CF Clear film sealed CD Color Dye

IV. SERVICES SUMMARY

As a minimum, CORs will monitor, review, and report on the Contractor’s performance and compliance with all Service Summary (SS) and Non-Service Summary items shown below. The service requirements summarized below are performance objectives that relate directly to mission essential items. The performance thresholds referenced in the table briefly describes the

7 | P a g e minimum acceptable levels of service required for each service requirement. The performance thresholds established for each of the performance objectives are the number of defects permitted before the COR notifies the contracting officer in accordance with FAR 52.212.4, Contract Terms and Conditions-Commercial Items.

Performance Objective PWS

Reference Performance Threshold and Remedy

Surveillance Method

PO-01. Contractor shall comply with generally accepted industry standards and practices for workmanship, sanitation, cleanliness, finish and appearance of items, and all federal, state, local law, instructions, and directives applicable to performance of this work

III.

95% of the time during the monthly performance period.

The contractor shall re-perform cleaning of items identified by the COR as unsatisfactorily cleaned at no additional cost to the Government. Item shall be re-cleaned and returned to the same exchange point the next scheduled normal delivery day.

• Periodic Surveillance

• Visual Inspections

• Customer Complaints

PO-02. Contractor shall meet pickup and delivery schedules in accordance with PWS

III. B.; III. C. No more than 2 failed pickups or deliveries per month for all requirements, including re-performance of unsatisfactory cleaning and missing items.

COR will notify the CO after 2 failed or unsatisfactory pickups in the same month; request LOC to be issued

• Periodic Surveillance

• Visual Inspections

PO-03. Contractor shall return and properly package correct quantities of laundry. Correct sizes marked on all packages.

III. E.; III. H;

III. N.

Appendix A

No more than 2 unacceptable services in packaging per month, and no more than 3% missing items from previous pickup.

COR will notify the CO after 2 unacceptable services in packaging in the same month or more than 3% missing items;

request LOC to be issued

• Periodic Surveillance

• Visual Inspections

PO-04. Contractor shall provide the government a completed invoice monthly for services rendered for payment processing.

III. F. Contractor shall submit invoice within 2 business days for final verification before final payment is processed.

If there are any discrepancies noted, COR must notify the contractor immediately for resolution.

• Monthly Surveillance

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V. GOVERNMENT-FURNISHED PROPERTY AND SERVICES

A. CARTS. The Government shall provide the contractor with 8 serviceable laundry carts for transportation of soiled/cleaned items to and from pickup and delivery locations.

B. REPLACEMENT OF GOVERNMENT-FURNISHED CARTS. The contractor shall submit requests for replacement of government-furnished carts to the government COR for processing. Such requests shall specify the reason for the replacement request. If the requests are accepted, the Government will provide replacement carts within 30 days of request.

C. EMERGENCY MEDICAL TREATMENT. In the event contractor personnel are injured while performing contract duties on the base and emergency treatment is required, the David Grant Medical Center services may be used. If used, the contractor will be billed for the service at the standard rate for civilian emergencies.

VI. GENERAL INFORMATION

A. QUALITY CONTROL. The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall employ his commercial quality control program/procedures to identify, prevent and ensure non-recurrence of defective services. Through implementation of the contractor's quality control program/procedures, the government shall receive quality services meeting the requirements of this contract.

B. DFARS 252.237-7023, CONTINUATION OF ESSENTIAL CONTRACTOR

SERVICES. The services required by this contract are not identified as essential as defined and described in DFARS 252.237-7023 (Oct 2010), Continuation of Essential DOD Contractor Services During Crises.

C. ENVIRONMENTAL QUALITY. Contractors shall perform work under this contract in a manner that is consistent with the Travis AFB Environmental Management System (EMS) and conforms to all applicable environmental laws, regulations and policies. Upon awarding of the contract, the Contractor will review the Travis EMS Environmental Policy Letter and the EMS Awareness Training slide presentation; both items are located at the Travis AFB Environmental website at https://www.travis.af.mil/Information/Environment The Contractor shall provide proof of conformance with these requirements upon request.

VII. NON-SERVICE SUMMARY

Non-Service Summary Item PWS Reference COR Responsibilities

1. Contractors shall employ commercial quality control

VI. A.

COR shall request proof of conformance as needed. Inform

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CO if Contractor fails to submit proof of conformance.

2. Contractors shall perform work under this contract in a manner that is consistent with the Travis AFB Environmental Management System (EMS) and conforms to all applicable environmental laws, regulations and policies

VI. C.

COR shall request proof of conformance as needed. Inform CO if Contractor fails to submit proof of conformance.

VIII. APPENDICES.

APPENDIX A. WORKLOAD ESTIMATES, IDENTIFICATION, AND PACKAGING

ITEM DESCRIPTION ITEMS PER

PACKAGE

ESTIMATED

LBS OR

ITEMS PER

YEAR

FINISH

CODE

Pillowcases, Standard 25 Per Bag 2,000 WDF Pillow, Standard 6 Per Bag 10,500 WD Blankets, Crew 10 Per Bag 10,500 WDF Yellow, pants & jacket (fleet 5 suit) 5 Per Bag 2,000 WDF

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APPENDIX B. GOVERNMENT ISSUED PICK-UP TICKET

Bin Gross Wt

_________lbs Laundry Bin Tare Wt (Subtract 130 lbs)

Laundry Net Wt

_________lbs TROF Rep (Print)_______________

Date_________ Time_________

1. Attach One Copy to Laundry Bin

2. One Copy to Fleet Dispatch Desk