FA4427-10-R-0008 PWS.pdf

Performance Work Statement (PWS)

For

Laundry and Dry Cleaning Service

Travis AFB, CA

1 October 2009

Table of Contents

Section/Title Page

I. Description of Services 3

II. Service Summary 7

III. Government-Furnished Property and Services 7

IV. General Information 7

V. Appendices 12

PERFORMANCE WORK STATEMENT (PWS)

LAUNDRY AND DRY CLEANING SERVICE

I. DESCRIPTION OF SERVICES

The contractor shall, except as specified in this PWS as government-furnished property or services, provide everything necessary to perform laundry and dry-cleaning services for Travis

AFB customers. The contractor shall comply with commercial practices, industry standards;

conform to the professional standards identified in this PWS, and all federal, state, local law, instructions, and directives applicable to performance of this work. All linen from Westwind Inn

Lodging operation shall be processed and washed separately from all other facilities linen. The terms "must," "shall," and "will" denote mandatory actions in this PWS. The estimated quantities of work and items are listed in Appendixes A through D. Workload Estimates.

1.1 PICK UP AND DELIVERY TIMES AND LOCATION. The contractor shall pick up and deliver items to the locations identified below. The contractor shall pick up soiled linen six

(6) days per week and deliver clean linen six (6) days per week, Monday through Saturday, between 7:30 a.m. and 9:30 a.m.

1.1.1 Westwind Inn - Visiting Quarters, Bldg 402

Pickup Delivery

Monday Wednesday

Tuesday Thursday

Wednesday Friday

Thursday Saturday

Friday Monday

Saturday Tuesday

1.1.2 60 APS/Fleet Services, Bldg P16

Monday Wednesday

Wednesday Friday

1.1.3 Honor Guard, Bldg 244

Monday Wednesday

1.1.4 Sierra Inn Dining Facility, Bldg 1301

Tuesday Thursday

Thursday Tuesday

1.1.5 60 LGRRW/Supply, Bldg P1

Pickup Delivery

Tuesday Thursday

Thursday Tuesday

1.1.6 60 CES/CEA (Dorm), Bldg 1350

1.1.7. CE Readiness, Bldg 927

Monday Friday

1.2. HOLIDAYS: The contractor shall provide services for the building listed in paragraph

1.1.1 on all federal holidays, except Thanksgiving, Christmas and New Year’s: The contractor shall not provide services for buildings listed in paragraphs 1.1.2 – 1.1.7 on federal holidays:

NAME OF HOLIDAY

TIME OF OBSERVANCE

New Year's Day 1 January

Martin Luther King Jr. Day Third Monday in January

Presidents Day Third Monday in February

Memorial Day Last Monday in May

Independence Day 4 July

Labor Day First Monday in September

Columbus Day Second Monday in October

Veteran's Day 11 November

Thanksgiving Day Fourth Thursday in November

Christmas Day 25 December

1.3. SPECIAL AND EMERGENCY SITUATIONS: When linens run out due to heavy consumption, the contractor shall provide emergency delivery of clean linen on hand at the contractor’s facility. The government estimates approximately two (2) emergency calls per year.

The QAP shall provide 3-hours advance notice of special and emergency service requirements.

1.4. WEIGHING and COUNTING OF ARTICLES

a. Delivery. The contractor shall record the number of pounds of clean linen delivered on the delivery ticket and the government representative will verify the amount. Contractor will count pieces of clean linen to include those items priced by pounds and provide to government for reporting purposes. The contractor shall provide the tickets and furnish the government the original and one copy. The monthly bulk weight for clean linen returned shall not exceed the 8% maximum shrinkage factor of the total monthly bulk weight for soiled linen.

b. Pick-up. Weighing of soiled linen shall be done by government personnel prior to pick-

up. The contractor shall sign a government-issued ticket for soiled linen picked up and, within two working days after pickup, Monday through Friday, notify the government QAP in writing of agreement or disagreement with the weight and count. The pick-up slip will be retained by the government for computing variance in weight when clean/dry laundry is delivered.

1.5. RE-PERFORMANCE OF LAUNDERING/DRY CLEANING. The contractor shall re-perform cleaning of items identified as unsatisfactorily cleaned by the QAP at no additional cost to the Government. Item(s) shall be re-cleaned and returned to the same exchange point the next scheduled normal delivery day. If the return period falls on a holiday, item(s) shall be returned the next scheduled normal delivery day following the holiday. The contractor shall ensure item(s) re-cleaned are segregated from other cleaned laundry and identified as “re-cleaned” by a label or tag marked “re-cleaned,” and include the date and load number with which the items were originally returned. The weight of the returned items shall be deducted from the total daily weight on the day the discrepancy was noted.

1.6. MISSING ITEMS. Any article missing from a delivery shall be delivered by the contractor in the next regularly scheduled delivery at no additional cost to the government. However, if any articles are missing for 15 days or longer, these items will be considered lost and the contractor shall reimburse the government the exact replacement cost of the item(s).

1.7. DAMAGED ITEMS. Any linen or carts that are identified as damaged due to negligence of the contractor will be repaired or replaced by the contractor. The contracting officer will determine if items will be replaced or repaired when damaged due to contractor’s negligence.

1.8. REPAIRS. The contractor shall repair, at his expense, all damages to individual items which occur while in custody of the contractor, to include rips, tears, holes, open seams, replacement of buttons, and repair of replacement of broken zippers. Repairs are to be made only to tears and ripped seams that are 1 inch or less. Repairs are required on holes that are ½ inch or less in diameter. In addition, the contractor shall replace all broken and missing buttons with buttons of matching color and similar appearance and quality. All repairable items shall be repaired and returned to use within three (3) working days. The unserviceable condition of each individual garment shall be noted, by the contractor, on the delivery ticket. In the event the government provides the contractor with an unserviceable item, the contractor is not responsible for its repair and shall return all unserviceable items in separately marked bundles to the government. Designated bundles shall be marked “Unserviceable – Attention QA Personnel”

1.9. SPECIAL WASH. Special wash items are defined as items that have been stained while in the Government’s possession and will need special attention. Government personnel will separate special wash items and mark with a tag stating the items is a special wash item.

Contractor shall ensure special wash items are segregated from other laundry items during wash, are readily identifiable upon return to the Government as special wash items. For example, items may be labeled with a tag stating “special wash”.

1.10. MAXIMUM SHRINKAGE FACTOR. The maximum shrinkage factor allowable in servicing the laundry is 8-10 percent of the weight recorded on delivery tickets when the laundry is picked up. The maximum shrinkage factor will be applied once a month at time of monthly invoice verification by the Government. The contractor shall pay the Government $5.58 per pound for lost or damaged articles.

1.11. PACKING AND BUNDLING PROCEDURES FOR LAUNDRY. All items shall be separated by size, color, and content and clearly marked with the quantity of each item in the bundle. Laundry delivered to Travis AFB shall be wrapped in accordance with method of finish codes and bundled as follows:

METHOD OF FINISH CODES

WDF Wash, dry, fold WP Wrap finished work in clear film seal

I Pressed on flatwork ironing equipment WK Wrap finished work in kraft paper

P Pressed on commercial pressing equip PB Return in plastic garment bag

D Tumbled Dry W Wash in warm water

T Tie items with twine/string R Roll

S Starch F Fold

NS No Starch WD Wash & Dry

HS Heavy Starch BB Bleached

MS Medium Starch NB No Bleach

LS Light Starch FB Folded and bundled

OH Return finished work on hanger SC Sorted by Color

CF Clear film sealed DC – Dry Cleaned

CD Color Dye

II. SERVICES SUMMARY

Performance Objective PWS Reference

Performance Threshold

PO-1. Linen, dry cleaning services, facilities and equipment shall be kept in a clean, sanitary, and safe operating condition at all times in accordance with this PWS and industry standards.

I.; V. A-D

95% of the time during the monthly performance period.

PO-2. Pickup and delivery schedules are met and items identified in accordance with this PWS.

I. 1.1-1.1.7. No more than 2 late pickup and deliveries for all requirements, including re-performance of unsatisfactory cleaning, per month

PO-3. Correct quantities of laundry are returned and properly packaged.

Correct sizes marked on all packages.

I. 1.4-1.11; V. A-D

No more than two (2) unacceptable services in packaging per month and no more than +/- 2 difference from original pickup

III. GOVERNMENT-FURNISHED PROPERTY AND SERVICES

1. Carts. The Government shall provide the contractor with a minimum of 30 used/serviceable plastic wheeled laundry carts for transportation of soiled/cleaned linen to and from the Lodging operation.

2. Replacement of Government-furnished Carts. The contractor shall submit requests for replacement of government-furnished carts to the government QAP for processing. Such requests shall specify the reason for the replacement request. If the requests are accepted, the

Government will provide replacement carts.

3. Emergency Medical Treatment. In the event contractor personnel are injured while performing contract duties on the base and emergency treatment is required, the David Grant

Medical Center services may be used. If used, the contractor will be billed for the service at the standard rate for civilian emergencies.

IV. GENERAL INFORMATION

4.1. QUALITY CONTROL. The contractor shall employ his commercial quality control program/procedures to identify, prevent and ensure non-recurrence of defective services.

Through implementation of the contractor's quality control program/procedures, the government shall receive quality services meeting the requirements of this contract.

4.2. SECURITY REQUIREMENTS. Travis Air Force Base is designated as a closed base. In order to promote security and safety, all contractors desiring access must adhere to installation entry requirements, to include, criminal background history (CBH) checks, National Crime

Information Center (NCIC) wants/warrants checks and California Law Enforcement

Telecommunication System (CLETS) driver license history checks. A CBH check is not required for contractors if they have a current favorable government security clearance which can be verified through the Joint Personnel Adjudication System (JPAS). Contractors are divided into two categories to ensure proper screening and to minimize installation access delays as follows:

Category 1 (Cat-1) contractors are the primary and some sub-contractors who are identified against a contract prior to the contract performance start date.

Category 2 (Cat-2) sub-contractors and affiliate workers not previously identified against a contract prior to the contract performance start date.

Contractors will ensure all Cat-1 and Cat-2 contractors possess proper credentials allowing them to work in the United States. Additionally, contractors will ensure illegal aliens are not employed and/or transported onto the installation.

The contractor shall not be entitled to any compensation for delays or expenses associated with complying with the provision of this clause. Furthermore, nothing in this clause shall excuse the contractor from proceeding with the contract as required.

1. Criminal Background Checks. Cat-1 and Cat-2 contractors whose criminal background meets any of the following 12 disqualifiers will not be allowed installation access. All Cat-1 and Cat-2 contractors will be adjudicated based on the following disqualifying base access criteria:

U.S. citizenship, immigration status, or social security account number cannot be verified.

Barred from entry/access to any military installation or facility.

Wanted by federal or civil law enforcement authorities, regardless of offense or violation.

Name appears on any federal agency’s list for criminal behavior or terrorist activity.

Convicted of espionage, sabotage, treason or terrorism.

Incarcerated for 12 months or longer within the past three years, regardless of offense or violation.

Convicted of a firearms or explosives violation within the past three years.

Convicted of illegal possession or use of drugs/narcotics on more than one occasion within five years from the date access to Travis AFB is requested.

Convicted of an offense involving drug trafficking, possession with intent to sell or drug distribution within 10 years from the date access to Travis AFB is requested.

Convicted of a felony involving violence against a person, arson, robbery or burglary within five years from the date access to Travis AFB is requested.

Required to register as a sex offender under federal law or the applicable state law.

Convicted of any crime involving indecent acts with a minor or a felony that is sexual in nature.

Cat-1 and Cat-2 contractors adjudicated and cleared under the disqualifying criteria are considered cleared for installation access for a two-year period regardless of the number or length of contract; thereafter, a renewal is required. During the two-year period, Pass and

Registration or the Visitor Control Center will perform random samplings of CBH, NCIC wants/warrants and CLETS driver license history checks of contractors already cleared.

Cat-1 and Cat-2 contractors with disqualifying base access information will be issued a barment letter immediately revoking their base access privileges. Cat-1 and Cat-2 contractors requesting to contest the adjudication, barment, or requesting a waiver/exception to policy must submit a written rebuttal/request within 10 business days of receipt of the barment letter to 60 AMW/CC, through 60 SFS/CC, Attention: 60 SFS/S5R, Bldg 381, 540

Airlift Drive, Suite C-101, Travis AFB 94535-2451.

2. Primary Contractor Responsibilities. The primary contractor will be responsible for the conduct of all Cat-1 and Cat-2 contractors working under that contract. Additionally, the primary contractor will:

Coordinate Cat-1 and Cat-2 base entry requirements with the 60 th

Contracting Squadron.

Advise Cat-1 and Cat-2 contractors requesting base access on requirement to complete, sign and submit a Travis Form 251, Consent for Background Check. Forms are available at Pass and Registration, Visitor Control Center or the AF Portal e-publishing website. Any Cat-1 or

Cat-2 contractor who does not complete or sign the form will be denied installation access.

Advise Cat-1 and Cat-2 contractors that the base pass is only valid for the purpose, person and vehicle for which it was issued. Use of the base pass for any other purpose or by any other person will result in the pass being confiscated. Cat-1 and Cat-2 contractors that misuse their pass may face revocation of installation access privileges and/or barment actions. If a pass is lost, notify the Pass and Registration Office immediately.

To obtain a pass, personnel will need a valid state or government photo identification.

To obtain a vehicle pass, personnel will need a driver license, registration and insurance.

Provide written notification, within one week, to the 60th Contracting Squadron of any changes in Cat-1 or Cat-2 contractor status. This includes, but is not limited to, the contractor being fired or quitting their position with the company.

Retrieve government issued personal and vehicle passes from Cat-1 and Cat-2 contractors which no longer need installation access upon termination of the contract. Passes will be turned into the Pass and Registration Office, Bldg 599.

Processing Cat-1 Contractors. Provide an EAL (Entry Authority List) of all Cat-1 contractors on company letterhead which require a base pass. All requests for a base pass will be submitted through the Base Contracting Office NLT 45 days prior to the contract start date. Exceptions will be made for short-notice contracts where the award date and performance start date are less than 45 days. A base pass will be issued for a maximum of one year. Prior to renewing a base pass, return the old base pass to the Pass and Registration for destruction. Ensure the EAL includes:

Contract number

Work site or location

Inclusive dates of the contract

Work schedule (include days of the week and time periods contractors are on base)

Contractor’s full name, date of birth, and social security number

When the EAL is submitted, ensure a TAFB Form 251, Consent for Background Check, is attached for each person.

Processing Cat-2 Contractors. Only persons who have undergone a CBH and are clear of disqualifying base access information can serve as a sponsor. Persons appointed as sponsors will meet Cat-2 contractors at the Visitor Control Center, and ensure they complete Travis

Form 251, Consent for Background Check.

3. Restricted Area Badges. Cat-1 contractors may be submitted for unescorted entry into restricted areas if required for their contract. Contact the security manager for the military agency responsible for the project.

4. Escort Requirements. The following escort requirements apply:

Installation. Cat-2 contractors must be escorted at all times.

Controlled/Restricted Areas. Cat-1 contractors [not in possession of a restricted area badge] and Cat-2 contractors will be escorted at all times when working within controlled, restricted or other sensitive areas. Escorts can be either the military agency responsible for the project or a Cat-1 contractor [if in possession of a restricted area badge]. The military agency or

Cat-1 contractor shall follow existing procedures and instructions for obtaining entrance to controlled, restricted and sensitive areas.

5. Lost Base Passes or Restricted Area Badges.

Base Passes. The supervisor of Cat-1 and Cat-2 contractors will investigate and provide written notification for a lost base pass to the 60th Contracting Squadron. Written notification should include an explanation from the contractor on how, when, where and what steps have been taken to locate the missing base pass. If a replacement is needed, forward the notification with the request for a base pass.

Restricted Area Badges. Cat-1 contractors issued a restricted area badge must report the loss immediately to the security manager of the military agency that submitted the restricted area badge request. The individual who lost the restricted area badge will provide a written explanation on how, when, where and what steps have been taken to locate the missing base pass. The security manager will conduct their own inquiry and forward a report of investigation [with squadron commander endorsement], the member’s written explanation and the original AF Fm 2586 to the Pass and Registration office. A new RAB cannot be reissued until the investigation is complete.

6. Increased Force Protection Condition (FPOCON). During FPCON Normal, Alpha and

Bravo; Cat-1 and Cat-2 contractors without a base issued base pass must be sponsored onto the installation. During FPCON Charlie and Delta the base will curtail non-essential operations/functions and non-essential Cat-1 and Cat-2 contractors will be suspended at the direction of the Installation Commander. All Cat-1 and Cat-2 contractors attempting installation access; thereafter, will be physically escorted unless FPCON Mission-Essential designation has been approved in advance and is indicated on the base pass.

7. Identification Common Access Card (CAC). Cat-1 contractors requiring computer access must submit a request through the security manager for the military agency responsible for the project. The security manager will facilitate registration within Contractor Verification

System. The QAP is designated as the sponsor and will assist with this process. Once issued, the CAC card must be in the contractors possession at all times while on base and performing official duties.

4.3. DODI 3020.37, CONTINUATION OF ESSENTIAL DOD CONTRACTOR

SERVICES DURING CRISIS. None of the services required by this contract as identified are essential as defined and described in DoD Instruction 3020.37, Continuation of Essential DoD

Contractor Services During Crises.

V. Appendices.

APPENDIX A –D WORKLOAD ESTIMATES DATA

APPENDIX A- LAUNDRY/DRY CLEANING IDENTIFICATION AND

STANDARD PACKAGING FOR FORCE SUPPORT SQUADRON

(Lodging, Honor Guard, Sierra Inn)

ITEM DESCRIPTION ITEMS PER

PACKAGE

EST LBS /YR Finish Code

Sheets, Flat - King 10 8100 WDFWP

Sheets, Fitted -King 10 5670 WDFWP

Sheets, Flat - Queen 10 98,280 WDFWP

Sheets, Fitted - Queen 10 59,670 WDFWP

Sheets, Flat - Double 10 54,108 WDFWP

Sheets, Fitted - Double 10 41,208 WDFWP

Sheets, Flat - Twin 10 2,880 WDFWP

Sheets, Fitted, Twin 10 2,160 WDFWP

Mattress Pads, King 1 10,530 WDFWP

Mattress Pads, Queen 1 126,360 WDFWP

Mattress Pads, Double 1 67,080 WDFWP

Mattress Pads, Twin 1 3,960 WDFWP

Bedspreads, King 1 7,760 WDFWP

Bedspreads, Queen 1 82,134 WDFWP

Bedspreads, Double 1 51,084 WDFWP

Bedspreads, Twin 1 6,480 WDFWP

Blankets, King 1 14,580 WDFWP

Blankets, Queen 1 157,950 WDFWP

Blankets, Double 1 92,880 WDFWP

Blankets, Twin 1 1,944 WDFWP

Pillowcases, King 15 4,320 WDFWP

Pillowcases, Standard 15 64,640 WDFWP

Pillow Protectors 15 64,620 WDFWP

Towels, Bath 10 662,694 WDFWP

Towels, Hand 20 224,145 WDFWP

Towels, Washcloths 50 68,255 WDFWP

Bath Mats 10 205,420 WDFWP

Dish Cloth 20 2,902 WDFWP

Dish Towels 20 7,254 WDFWP

Cleaning Rags 20 200,000 WDFWP

Shower Curtains 1 5,000 WDFOHWP

Bath Robes 1 2,000 WDOHWP

Oven Mitts 1 1,000 WDWP

Color Dye Rags 50 10,000 CDWDFWP DV Bedspread, Queen 1 200 WDIFOHWP DV Bedspread, King 1 200 WDIFOHWP

DV Duvet Cover, King 1 25 WDIFOHWP DV Duvet Cover, Queen 1 25 WDIFOHWP DV Shams 1 100 WDIFOHWP DV Bed Skirt, King 1 50 WDIFOHWP DV Bed Skirt, Queen 1 50 WDIFOHWP

Blue, Pants 1 850 DCPOHCF

Blue, Shirt Short Sleeve 1 1000 DCPOHCF

Blue, Shirt Long Sleeve 1 500 DCPOHCF

Service Dress Coat 1 145 DCPOHCF

Blue, Jacket-Light Weight 1 145 DCPOHCF

Coat, Cook 1 1200 DCPOHCF

Table Cloth, Small 10 50 DCPFWP

Table Cloth, Medium 5 50 DCPFWP

Table Cloth, Large 1 50 DCPFWP

Table Runner 1 25 DCPOHCF

Table Skirts 1 50 DCPOHCF

APPENDIX B - LAUNDRY IDENTIFICATION AND STANDARD

PACKAGING FOR FLEET SERVICES (60 APS)

ITEM DESCRIPTION ITEMS PER

PACKAGE

EST LBS /YR Finish Code

Pillow, Small (Airline) 1 25,000 WDWP

Pillow, Standard 1 14,000 WDWP

Coverall, Flight 1 1,300 WDFWP

Blankets, Airline 1 24,000 WDFWP

Blankets, Crew 1 29,000 WDFWP

Pillowcases 10 5,500 WDFWP

APPENDIX C -LAUNDRY IDENTIFICATION AND STANDARD

PACKAGING FOR TRAVIS AFB DORMITORIES AND CE READINESS

ITEM DESCRIPTION ITEMS PER

PACKAGE

EST LBS /YR Finish Code

Sheets, Twin 10 1,000 WDFWP

Curtains 1 500 WDOH

J List Pant 1 1,000 WDOH

J List coat 1 1,000 WDOH

APPENDIX D - LAUNDRY IDENTIFICATION AND STANDARD

PACKAGING FOR LOGISTICAL READINESS SQUADRON

ITEM DESCRIPTION ITEMS PER

PACKAGE

EST LBS /YR Finish Code

Parka 1 4,800 WDF

Sleeping Bag 1 7,200 WDF