Atch 1_PWS_Mess Attendant Services.doc

PERFORMANCE WORK STATEMENT

For

Mess Attendant Services At

Hurlburt Field

Florida

28 February 2012 Mess Attendant Services

CONTENTS

Page #

1.0 DESCRIPTION OF SERVICES

2.0

SERVICES SUMMARY

3.0

GOVERNMENT PROVIDED RESOURCES

4.0

GENERAL INFORMATION

5.0

TECHNICAL EXHIBITS

APPENDIX 1 – Hours of Operation APPENDIX 2a – Workload Estimates for the Reef APPENDIX 2b – Workload Estimates for the Rip Tide APPENDIX 3 – Applicable Publications and Forms APPENDIX 4a – Work Area Layout, The Reef Dining Facility APPENDIX 4b – Work Area Layout, The Rip Tide Dining Facility APPENDIX 5a – Government Provided Facilities APPENDIX 5b – Government Provided Equipment

APPENDIX 6 – Definitions

APPENDIX 7 – Required Reports

1.0. DESCRIPTION OF SERVICES

1.1. Scope of Work. The contractor shall, except as specified in this Performance Work Statement (PWS) as government-provided property or services, provide all personnel, supervision, and any items and services necessary to perform food service mess attendant services at Hurlburt Field, Florida as defined in this PWS. The contractor shall perform the requirements in this PWS and conform to the professional standards identified in this contract. Furthermore, the contractor shall follow all applicable federal, state and local regulations including instructions and directives as identified by this PWS. Contractor tasks include, but are not limited to, the following: serving and replenishment of food and beverages, buffet services, cleaning facilities, equipment, and utensils, preparing vegetables and fruits for the salad bar, bussing tables in dining areas, performing cashier services, handling food and beverages, supplies, and equipment, maintaining quality control, performing operator maintenance and minor repair of food service equipment, and maintaining grounds. Lastly, in the event of a contingency the contractor shall perform all required tasks to include cooking to ensure continued service.

The estimated quantities of work are listed in Appendix 2, Workload Estimates. The contractor shall submit reports and documentation as identified throughout this PWS. Requests for such reports, documentation and responses shall be coordinated by the Contracting Officer (CO) through the COR (Contracting Officer Representative).

1.2. Program Overview.

1.2.1. Operation of Facilities. The Hurlburt Field AFB appropriated-funds food service mess attendant operation consists of two main dining facilities, The Reef and The Riptide. These facilities are dedicated to providing full meal/buffet service in addition to meeting the nutritional needs of Department of Defense (DOD) personnel who frequent the facilities. The Reef dining facility seats approximately 175 customers and offers a buffet style food service to eligible customers. The Reef does not offer a carry out service. The Riptide dining facility seats approximately 156 customers and offers a full service (Ala Carte) and short order food service to eligible customers. The Riptide offers a carry out service for all available meals. The hours of operation for each dining facility can be found in APPENDIX 1.

1.2.2. Customer Eligibility. The primary customers at these dining facilities are Essential Station Messing (ESM) recipients. These are military personnel who are allotted rations in government dining facilities at the expense of the government. Secondary customers are military personnel who wish to and are granted permission to dine in the facility at their own expense. Officers and civilians under TDY status may also be authorized to dine in the facilities. In addition, organizations such as JROTC, ROTC, Civil Air Patrol, Boy/Girl Scout troops, and other DOD members occasionally dine in the dining facility upon permission from the installation commander. Furthermore, the installation commander may authorize retirees, dependents and guests to occasionally eat in the dining facilities in accordance with AFI 34-239, Food Service Management Attachment 9. Cashiers shall refer to the military shift leader or the dining facility manager to verify customer eligibility when in doubt. The contractor shall ensure only authorized individuals are served.

1.3. Operational Requirements and Specific Tasks

1.3.1. Food Preparation Tasks. The contractor shall obtain food/salad items from the shift leader for each meal and accomplish the food preparation tasks listed on the Food Service Production Log, (or computer generated form) in accordance with the recipe cards. Cut and slice meats and cheeses and/or sets out portions of pre-sliced meats and cheeses for the sandwich/deli bar.

1.3.2. Service of Food. The contractor shall serve food in standard portions, as listed on the Food Service Production Log (or computer generated form) (portion size column), and the Air Force Automated Recipe Service, unless smaller portions are requested by the patron (The Reef will be a combination buffet style/self service and contractor served). The contractor shall move full serving containers (pans, trays, etc.) to serving lines; replenish, replace or remove containers. Partially used pans shall be removed to the kitchen area and given to the shift supervisor. They will perform standard cross panning procedures, meaning that no food items will be transferred from one line pan to another while on the serving line, while maintaining proper temperature on serving lines. The contractor shall prepare salads to include preparation of fresh fruits and vegetables as directed by the food service production log or by the facility manager/shift leader. Setup/prepare sandwiches and serve sandwiches from the sandwich/deli/pizza bar at the Reef and Riptide. Condiments shall be replenished to ensure they are available to all customers throughout the meal. The contractor shall set up, replenish, serve, and break down the ice cream/pastry bar at the Riptide facility. The contractor shall not remove food from the serving line until 15 minutes after the end of the posted meal periods. This will allow time for patrons to have additional servings.

1.3.3. Table Bussing Service. The contractor shall clear, clean, and sanitize dining room tables, chairs, or benches within 3 minutes of being vacated. Trays will not be scraped or stacked in front of customers. Replenish dining table items (napkins, salt, pepper, condiments, etc.) so that they are available to all patrons without waiting. Post flyers from marketing regarding special events at each table as provide by the facility manager/QAP or shift leader.

1.3.4. Guest Flow rate. The contractor shall provide sufficient personnel to ensure that patrons at The Riptide shall be served at the rate of 5 guests per minute on the main serving line and 3 guests per minute on the short order serving line or breakfast/midnight line. At the Reef the service rate for buffet service patrons going through the cash register shall be 8 per minute.

1.4. Cashier Services.

1.4.1. Perform cashier duties for each meal to maintain a flow rate of guests to correspond with serving line flow rates specified in this contract (at a minimum of 5 customers per minute). The contractor shall remain on duty to service all customers in line at the close of the meal period. The contractor shall maintain change funds in sufficient amounts to make change to cash patrons. The contractor shall turn in funds and operate the Point of Salesystem provided by the Government. DD Form 1131, Cash Collection Voucher, shall be used for daily turn-in of funds to the accounting and finance office with supporting documentation for receipts overages and shortages. The contractor shall take the return copy of DD Form 1131, with supporting documentation, to the Food Service Officer (FSO) for deposit verification the same workday funds are deposited. When night deposits are made, vouchers and supporting documents shall be delivered to the FSO not later than 1100 hours the first workday following the deposit. The contractor shall deposit cash overages with cash receipts and reimburse the government for cash shortages. Use AF Form 79 (Cash Collection Record) when requested by Food Service Manager to record attendance at each meal. Cashiers shall not be more than 20 feet from, or out of sight of their cash register during meal periods. Cashiers shall check ID cards and orders for TDY personnel. ESM Customers will present their ID cards to verify their entitlements. Cashiers must get permission from the military shift leader or the dining facility manager to allow guest without ID cards to dine in the facilities. The Reef requires two cashiers for the Breakfast, Lunch, and dinner meal period Monday through Friday, and one cashier for the all meals on weekends and holidays (Two Cashier for UTA weekends Lunch). And the Riptide requires two cashiers for the Breakfast, Lunch, and one for Dinner meal .

1.5. Sanitation Requirements.

1.5.1. The contractor shall comply with all federal and Air Force mandated sanitation requirements. AFI 48-116 Food Safety Program (Chapter 1, & Attachment 1 & 2), and the FDA Food Code, all chapters. COR’s and medical service personnel shall report any defects causing unacceptable performance to the Contracting Officer (CO) for appropriate action. Sanitary deficiencies requiring immediate correction may be cause for shut down of the facility until the Contractor restores sanitary standards.

1.5.2. The Contractor shall conduct internal self-inspections of all facilities listed in Appendix E1, Government-provided Facilities. Inspection will be available for review by the CORduring inspections. Ensure all food is prepared on surfaces that have been cleaned, rinsed, odor free and sanitized to prevent cross contamination. Sponges shall not be used for this purpose. If reusable wiping cloths are used, rinse frequently in an approved sanitizing solution and use for no other purpose.

1.5.3. If manual cleaning and sanitizing of equipment or utensils is used, ensure all equipment is completely immersed in sinks in accordance with the FDA Food Code, section 4-301.12 (A). Make sure utensils are pre-soaked to remove food particles. Ensure utensils are washed in the first sink compartment with a hot and clean detergent solution; then, rinse utensils in the second sink compartment. Additionally, make sure to Sanitize in the third sink compartment by immersing in clean water; if immersion in hot water is used for sanitizing in a manual operation, the temperature of the water shall be maintained at 77 degrees (171) or above a minimum of 30 seconds FDA Food Code section 4-501.111. If a approved chemical sanitizing solution is used it should be accordance with FDA Food Code section 4-501.114.

1.5.4. Ensure tableware, kitchen utensils, and equipment are cleaned and sanitized in spray type, immersion, or other ware washing machines. (NOTE: MINIMUM ACCEPTABLE SURFACE TEMPERATURES FOR FINAL RINSE CYCLE WILL BE 180 DEGREES.) A microbiological plate count of no more than 100 colonies per utensil surface examined in the utensil swab test demonstrates effective sanitation.

1.6. Housekeeping/Custodial Services

1.6.1. The Contractor shall cleanup those areas that immediately affect customer service to include appearance of the both dining facilities.

1.6.1.1. Floor Cleaning. Floors, floor mats and runners will be cleaned so that no visible dirt or dust remains. The contractor shall also ensure that there is no visible dirt behind doors, under furniture and equipment, or on table legs/booths. Chairs are not to be placed on tables at any time. When vacuuming, ensure all visible litter, gum, soiled areas and spots are removed. When damp mopping, ensure all dirt, food residue, marks, film, streaks debris, and standing water from floors are removed. Carpet shall be cleaned so that no visible dirt, soils, and stains remains. When cleaning concrete floors, usually on rear platforms, outside storage areas, and around entrances and exits, ensure dirt, dust, food residue, debris, stains to include petroleum stains, are removed from concrete surfaces. Areas shall be pressure washed as needed.

1.6.1.2. Spot Floor Cleaning. Floors shall be spot cleaned to ensure food spills and debris are removed immediately and to promote a clean and safe working environment. Caution signs must be posted on wet floors. Spot cleaning achieves the same standards of cleanliness as required during scheduled service.

1.6.1.3. Lavatories. Shall be cleaned after each meal; spot check lavatories hourly (during meal times) to ensure tidiness and supplies are available. Clean toilets, urinals, wash basins; slop sinks, and partitions with a germicidal detergent solution. De-scale toilets and urinals as required. Proper cleaning shall include removing all deposits, stains, and foreign matter, including those under fixture edges, lips, and on all exposed surfaces.

1.6.1.4. Clean, sanitize, and air dry dishes, pots, pans and equipment in the kitchen and dining areas in accordance with IAW the U.S. Department of Health & Human Services FDA Food Code, and local policy/regulations as required by Military Public Health. The contractor shall provide a cleaning schedule to include all cleaning and sanitation of equipment and facilities. Schedule will reflect frequency of cleaning and method to accomplish. Cleaning schedule, frequency and method shall be included as part of the Quality Control Plan required by this PWS.

1.6.1.4.1. Handle cleaned and sanitized equipment and utensils to protect them from contamination. Make sure to touch spoons, knives, and forks only by their handles without contacting inside surfaces or the surfaces that contact the user's mouth in accordance with the FDA Food Code, section 4-904.11 (A) and (B). Use holders that present only the handles to customers, for the storage of knives, forks, and spoons. Air-dry utensils before storage, or store in a self-draining position. In addition, all glasses, cups, and dinnerware for storage shall be inverted.

1.6.1.4.2. Ensure the storage of cleaned, sanitized utensils and equipment is at least 6 inches above the floor in a clean, dry location in a way that protects them from contamination by splash, dust, and other means.

1.6.1.5. Other Housekeeping Tasks. The contractor shall replace all burned out light bulbs and fluorescent tubes inside and outside the assigned facilities, with government-supplied bulbs and tubes, within 24 hours. The facility manager will contact the COR who will turn the burnt bulbs into the Hurlburt Field, Hazmat Recycle, Building 90715 .

1.6.1.6. Metal and Wood Polishing. Ensure to polish metal equipment and fixtures, wood fixtures, and metal or wood/decorations to achieve a surface of uniformly bright appearance, free of streaks, tarnish, and polish residue.

1.6.1.7. Wall and Door Cleaning. Ensure that wall and door housekeeping includes cleaning walls, wainscots, doors, posts, partitions, baseboards, trim, jambs, and wall-mounted fixtures to include TVs, wall art etc. Make sure hand smudges, grease, and splashes on baseboards, doors, and trim are removed. Ensure walls in high moisture areas such as warewashing rooms and lavatories are scrubbed as necessary to remove mold. Ensure hard gloss wainscots or glazed tile surfaces are properly cleaned when bright and free of dirt, mold, stains, streaks, lint, and splash.

1.6.1.8. Glass Cleaning. Glass cleaning is the cleaning of all glass surfaces other than exterior windows, glass light fixture covers, and glasses used for beverages. A properly cleaned glass surface is without dirt, dust, grease, spots, streaks, residue, and other matter.

1.6.1.9. Window Cleaning (Interior/Exterior). Clean those windows that are an integral part of the outer surfaces of a building and remove all traces of film, dirt, smudges, and water spots, and other foreign matter from frames, casings, sills, and glass. Also ensure to clean screens to remove all dirt, dust, and foreign matter.

1.6.1.10. Light Fixture Cleaning. Ensure that Light fixtures are cleaned to include removing covers and damp wiping the covers and the inside and outside of the fixtures. Make certain that fluorescent fixtures, including tubes and diffusers, are free of dust, bugs, dirt, dust, grease, stains, spots, streaks, residue, and other matter.

1.6.1.11. Duct, Louvers, and Vent Cleaning. Ensure all ducts, louvers, and vents are cleaned to remove all visible dust, dirt, and other foreign matter.

1.6.1.12. Carpet Shampooing. Ensure that carpets are cleaned to remove dirt, dust, food residue, debris, stains, and other residue.

1.7. Waste Management

1.7.1. The contractor shall comply with the base-recycling program. This shall require segregating reusable/recyclable (rinse cans/plastic etc) waste materials by type. The government shall retain ownership of all reusable waste materials. Non-reusable waste materials (trash and garbage) shall be removed from the facility by a government-approved method i.e. paper, cans, or cardboard recycle bins. Contractors performing base services are considered a part of the mission of Hurlburt Field, FL, and are therefore subject to the same requirement for HAZMAT as base personnel. All HAZMAT materials, including cleaning supplies, brought on the base must have a Material Safety Data Sheet (MSDS) on file at all times. The contractor must process an AF Form 3952 through the HAZMART in Building 90715 for all products considered hazardous IAW AFI 32-7086. Preference to environmentally friendly products shall be given. Product usage shall be reported to the HAZMART on 1 June of each year with final reporting to occur at the end of the contract. Final payment will not be made without proof of final HAZMAT usage reporting. Compliance with the HAZMAT requirements of AFI 32-7086 and HFLDI 32-7001 is mandatory. Contractor will designate a POC for HAZMAT in writing.

1.8 Grounds Maintenance

1.8.1.

The contractor shall clean and maintain the grounds around each facility indicated in Technical Exhibit 3. Contractor personnel shall:

1.8.2. Sweep and clean in and around entrances, exits and sidewalks as required, maintaining a neat and clean facility appearance at all times. Cleaning includes removing all paper, trash, gum and cigarette butts from the area.

1.8.3. Ensure all entrances, exits, and sidewalks leading to and from the facility are free of snow and ice prior to and throughout each meal period. (NOTE: sanding or salting of ice may be specified in addition to removal, if a normal practice at the installation). Contractor shall power-wash side-walks, and seating areas around the Reef and Riptide facilities monthly.

1.8.4. Additional Maintenance. Weather, traffic, or other conditions may demand additional cleaning or maintenance to ensure that the grounds are clean and orderly. The contractor shall pick up all trash and debris from the perimeter of the facility to the curb in back and the sidewalks on the sides and in front of the building. Empty trash cans within grounds maintenance area.

1.9. Equipment Preventive Maintenance and Repair

1.9.1. The contractor shall perform preventive and required minor maintenance in accordance with manufacturer’s instructions on all equipment to include, but not limited to, operator care and maintenance, cleaning, adjusting, oiling, and greasing equipment, tightening nuts and bolts, and performing other user maintenance recommended by the manufacturer. The contractor is responsible for whatever maintenance methods are necessary to properly perform this service. The contractor shall report any malfunctioning or inoperative equipment to the Facility Manager/COR. The contractor shall maintain a log of scheduled maintenance and maintenance recording all preventive maintenance performed. This log will be available for government review and become the property of the government at the end of the contract. The contractor shall submit an equipment maintenance plan with the proposal and as required to reflect changes during contract performance. The plan will be reviewed by the government and accepted prior to contract performance and as necessary during the contract. The plan shall specify when preventive maintenance is accomplished and how maintenance and repairs are documented.

1.10. Contingency Workload for Contract Cooks

1.10.1. In special and emergency situations, including, but not limited to, mobilization and surge requirements, the contracting officer may, in writing through a contract modification or official letter, direct the contractor to provide cooks in addition to attendant personnel. This service shall be provided at the hourly rate shown in the applicable CLIN for Contingency Cooks. The Food Service Officer will determine the duty hours which may include weekend and holiday work. The contractor shall not provide more hours of additional service than those officially requested by the Contracting Officer and fully funded for the stated period.

1.10.2. The government will provide the contractor a minimum of five calendar days notice to provide a specific number of military cooks and the expected duration of the requirement, which typically range from 3-150 days.

1.10.3. The contractor shall provide cooks who are qualified to perform the cook duties as specified in AFMAN 36-2108, Attachment 25, paragraph 3.4.1 in regards to food service experience only. Contractor cooks’ qualifications shall be equivalent to the “3M051” skill level.

1.10.4. The government, at its option, when perceived that mission accomplishment is endangered, may augment surge requirements beyond the capability of the contractor.

1.11. Special Functions

1.11.1. The contractor shall decorate the Reef and Riptide with government-provided decorative materials for holidays and special occasions. This will include, but not be limited to, decorating the entryways to the dining facilities, the dining areas, and the serving line areas. Decorative materials will also include government-provided flower arrangements.

1.12. Conduct. Contractor employees shall not loiter in any working or patron area. Upon completion of their assigned shifts, or after eating, employees shall promptly depart from the food service facilities.

1.13. Hours of Operation

1.13.1. Normal. The contractor shall maintain operating hours at the Reef and Riptide Dining Facilities as listed in Technical Exhibit 1. During the required serving hours for the dining facility, any authorized patron may select foods from a complete menu. The contractor shall not remove foods from the serving area until 15 minutes after the end of the posted meal hours. This allows for all patrons to be served an additional time for second servings.

1.13.2. Holidays. The Reef Dining Facility is open on all holidays. The contractor shall plan for increased attendance expected at Thanksgiving and additional service hours if necessary. The Government will provide holiday schedules during Thanksgiving, the Christmas season, and other special occasions to the contractor at least 3 days before the date of the event.

1.13.3. Emergency or Special Event Services. Special and emergency situations (for example, accident and rescue operations, civil disturbances, weather warnings, base alerts) may necessitate a dining facility to operate on an extended basis of up to 24 hours per day. The contractor shall provide these services when required by the Contracting Officer, at the contract line item price for extended service hours. A representative of the Contracting Officer will verbally advise the contractor of the effort required and the Contracting Officer will follow up with a modification of the contract.

1.13.4. Visits By VIPs And Inspection Teams: VIPs, Management Assistance Teams, Commander’s Annual Facility Inspection Teams, and other operational commitments will require additional contractor support in such areas as sanitation and general appearance. (Estimated 50 times per year).

1.13.5. Civic Groups: Civic groups are authorized to use the dining facility upon permission from the installation commander. Group size ranges from 10-40 persons with visits occurring May through August.

1.14. Contingency Services. Operations which may increase workload, to include performance of services during crisis declared by the National Command Authority: IAW DFARS 237.76 - Continuation of Essential Contractor Services, unless otherwise directed by an authorized government representative, it is determined that services as identified in this Performance Work Statement (PWS) are essential for performance during a crisis. The contractor shall prepare and submit a contingency plan within 30 days of contract award clearly describing how compliance will be achieved.

1.14.1. Provide service during military exercises, emergencies, natural disasters and other contingency operations. The numbers of operations vary, but can be reasonably predicted from history. The contractor shall respond to an estimated (8) Operational Readiness Exercises or Inspections (ORE/ORI), military exercises or actual emergencies or natural disasters during an average year by extending serving hours as directed by the contracting officer at the hourly rate shown in the bid schedule CLIN for Extended Meal Service Hours. Serving hours under this provision may be increased to twenty-four hours per day and may be implemented as directed by the contracting office at any time as required to meet military mission requirements.

1.14.2. The government, at the government’s option, when the government perceives that mission accomplishment is endangered may augment surge requirements beyond the capability of the contractor.

1.15. Quality Control Program. The contractor shall establish, a Quality Control Plan that encompasses all aspects of the contract. The contractor shall implement the quality program in accordance with the Quality Control Plan (QCP) and submit such Quality Control Plan as a part of its proposal.

1.16. Quality Control (QC). The contractor shall develop and maintain a QC inspection system that encompasses all functions of the contract. The QC inspection system shall satisfy the requirements in the Commercial Terms and Conditions clause in the RFP and the awarded contract. It shall be designed to keep the contractor’s management informed of all issues affecting quality.

1.16.1. The contractor shall develop and maintain a QC program ensuring the Government’s interests are protected. The Project manager shall insure all aspects of the contract are met including the QC plan and inspection system. Personnel performing the QC function shall have sufficient, well-defined responsibility, authority and the organizational freedom to identify and evaluate quality problems and to initiate, recommend, or provide solutions.

1.16.2. The contractor shall maintain records of all audits and inspections. The QC records shall indicate the nature and number of observations made, the number and type of deficiencies found, and the nature of corrective action taken, as appropriate.

1.16.3. Reports.

1.16.3.1.Quality Status Reports (QSR). The contractor shall provide QSR reports on a monthly basis. Details of audits and inspections accomplished, significant deficiencies noted, trend analysis of contract performance, and current status of all issues yet to be resolved shall be included. QSRs shall be distributed to the contractor’s program management and the COR concurrently on the first working day of each month. At a minimum, the QSRs must include metrics that verify whether the performance standards in the Services Summary (see Section II) have been met.

1.16.4. The Project manager shall ensure that timely and effective corrective action is obtained for all deficiencies identified by the government. All deficiency responses shall include identification of the cause of the deficiency, preventive measures to preclude recurrence and an analysis of the quality program’s effectiveness in the area of the deficiency.

1.16.5. The Project Manager shall develop and maintain a training program designed to ensure all contractor personnel are clearly aware of the contractual requirements and are current with any changes throughout the life of the contract.

1.17. Management involvement. Personnel performing management functions shall have distinct, well-defined duties and responsibilities within the quality program.

1.18. Inspection Instructions. Inspection, auditing, and testing shall be prescribed by clear, complete, and current instructions. The inspection instructions shall include the specific criteria for approval and rejection of services that will be used in each inspection or audit; checklists may be used for this purpose. The contractor’s inspection instructions shall be documented and shall be available for review by the government representatives throughout the life of the contract. The contractor shall notify the COR in writing of any changes to the inspection instructions or quality control plan.

1.19. Phase-In. The contractor shall provide a complete phase-in plan to ensure a smooth transition in the change of work effort. The plan shall be submitted to the contracting officer as part of the proposal.

1.20. Strike Plan. The Contractor is responsible for establishing a strike contingency plan, which mitigates, as much as possible, the impact of any labor dispute. The plan shall be submitted to the CO for acceptance at the pre-performance conference if one is conducted, or no later than 30 days after contract start date if no pre-performance conference is conducted. This plan should describe the following:

1.20.1. An arrangement for stockpiling parts when applicable.

1.20.2. Procedures for obtaining non-union and/or contract labor, to include the following:

1.20.2.1. Phase-in requirements for ramp-up of alternate manpower

1.20.2.2. Non-standards work schedule requirements.

1.20.2.3. Lines of authority between the service provider and non-union and/or contract laborer.

1.20.3. Identify the Service Summary (SS) items that the service provider will not be able to provide and justification for non-performance.

1.20.4. Plans for collecting identification badges and base vehicle stickers from striking employees within 12 hours of labor strike.

1.20.5. Description of effort to be taken to protect Government property.

1.20.6. Government Notification. The Contractor is required to notify the CO immediately, in writing, upon learning of a labor strike affecting contract performance and provide daily status updates thereafter. Names of striking employees shall be submitted, in writing, to the CO within 8 hours of the labor strike.

1.21. Deliverables. All deliverables must meet professional standards and meet the requirements set forth in contract documentation. The contractor will be responsible for delivering all end items specified. The following items are deliverables that fall within the scope of the aforementioned tasks and all other stated deliverables (see section 1.1 –Scope of Work; section 1.16.3 – Statement of Work).

Reports. The following reports are required:

Quality Status Reports (QSR). The contractor shall provide QSR reports on a monthly basis. Details of audits and inspections accomplished, significant deficiencies noted, trend analysis of contract performance, and current status of all issues yet to be resolved shall be included. QSRs shall be distributed to the contractor’s program management and the COR concurrently on the first working day of each month. At a minimum, the QSRs must include metrics that verify whether the performance standards in the Services Summary (see Section II) have been met.

Delivery Instructions. Deliverables will be submitted soft copy and will be compatible with AF-standard desktop applications.

2. SERVICES SUMMARY (SS). The service requirements are summarized into performance outcomes that relate directly to mission essential items. The performance thresholds describe the minimum acceptable levels of service required for each requirement. The thresholds are critical to mission success and acceptable (satisfactory) performance.

To receive Satisfactory Rating

100% of the time.

3.0. GOVERNMENT PROVIDED EQUIPMENT (GPE). The government will provide the limited facilities, equipment, materials, and services listed here. Specific responsibilities are detailed in this section

3.1. Property.

3.1.1. Facilities. The government shall provide or make available facilities described in Technical Exhibit 5. No alterations to the facilities will be made without specific written permission from the contracting officer. The Government shall provide or make available facilities described in Appendix E1, Government-Provided Facilities. Government facilities have been inspected for compliance with the Occupational Safety and Health Act (OSHA). No hazards have been identified for which work-arounds have been established. Should a hazard be subsequently identified, the Government will correct OSHA hazards according to approved base plans of action, taking into account safety and health priorities. A higher priority for correction will not be assigned to the facilities provided hereunder merely because of this contracting initiative. The fact that no such conditions have been identified does not warrant or guarantee that no possible hazard exists, or that work-around procedures will not be necessary or that the facilities as provided will be adequate to meet the responsibilities of the Contractor. Compliance with the OSHA requirements and other applicable laws and regulations for the protection of employees is exclusively the obligation of the Contractor. Further, the Government will assume no liability or responsibility for the Contractor’s compliance or noncompliance with such requirements, with the exception of the aforementioned requirement to make corrections according to approved plans of abatement subject to base-wide priorities. Should the Contractor wish to alter the facilities provided at his/her expense, he/she must furnish the Contracting Office documentation describing, in detail the modification requested. No alterations to the facilities will be made without specific written permission from the CO. In the case of alterations necessary for compliance with the OSHA, such permission shall not be unreasonably withheld. The Contractor shall return the facilities to the Government in the same condition as received, fair wear and tear approved modifications excepted. These facilities shall only be used in performance of this contract.

3.1.2. Equipment. The government will provide the equipment listed in Appendix 5b(1) & 5b(2).

3.1.3. Equipment Inventory. An inventory of government provided equipment must be done not later than 5 calendar days before the start of the contract period, and not later than 10 calendar days before the completion of the contract period (including any option periods). The contractor and a government representative (identified by the contracting officer) shall conduct a joint inventory of all Government-provided equipment. . Items of equipment missing or not in working order shall be recorded and the contracting officer notified in writing. The contractor and the government representative shall jointly determine the working order and condition of all equipment and document their findings on the inventory.

3.1.4. Materials. The government will replace materials (china, glassware, cutlery, utensils, etc.) that are lost due to fair wear and tear up to 10% of the inventory. The contractor shall replace, with like items, any loss over 10% of the inventory. These materials shall be inventoried not later than five (5) working days before contract start by the Contractor and a Government representative designated by the CO. In addition to the start up inventory the contractor and government representative will conduct quarterly inventories. Upon completion of the contract, the Contractor and the Government representative will conduct a joint inventory of the Government-provided supplies. Any additional stock that is needed above the initial inventory will be at the government’s expense.

3.1.5. Subsistence. The government provides all food.

3.2. Services. The government is responsible for:

3.2.1. General

(1) Removal of any equipment condemned or replaced from the food service facility receiving area.

(2) Electrical power into the building, including panel board and circuit breaker.

(3) Sewer lines from floor and wall drains of buildings.

(4) All gas, water and steam lines up to and including the supply source for each piece of equipment.

(5) Calibration of all scales and deep fat fryer thermostats.

(6) Repair of walk-in refrigerators, except for minor repair of handles, hinges, gaskets, and refrigeration units.

(7) Cleaning, maintenance, and repair of exhaust duct systems through the exterior outlet and exhaust fan mechanisms.

3.2.2. Utilities. The government will provide gas, electricity, sewage, and water.

3.2.3. Mail Distribution. On-base only

3.2.4. Telephone. "Class C" (on-base) telephone service for official use only.

3.2.5. Building Maintenance and Repairs. Alteration, repair, and maintenance of buildings.

3.2.6. Refuse Collection. The Government shall provide refuse removal services Monday – Friday at Buildings 90326 and 91077; size of container is 8 cubic yards; type of refuse is “garbage”.

3.2.7. Recyclable Materials Collection. Recyclable materials shall be removed from the facilities and placed outside in a container provided by the government (boxes/cans shall be broken down/sorted and cans shall be rinsed out and free of food).

3.2.8. Security Forces and Fire Protection. Phone Number: 911

3.2.9. Customer Comments All customer comment forms are to be turned into the Dining Facility manager upon receipt. The facility manager will be responsible for responding to all customer comment cards and then turning them into the COR. The COR will inform the contractor on all comment cards on a weekly basis.

4.0 GENERAL INFORMATION

4.1. Contractor Personnel.

4.1.1. Management. The contractor shall provide a full-time contract manager who shall be responsible for the performance of the work at all facilities. The name of this person, as well as an alternate (or alternates) who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate(s), shall have full authority to act for the contractor on all contract matters relating to the daily operation of this contract. The contract manager or alternate(s), shall be available at all times to meet at Hurlburt Field with government personnel designated by the contracting officer to discuss problem areas. After normal duty hours, the manager or a designated alternate(s) shall be available within 1 hour. The contract manager, as well as the alternate or alternates, and the shift supervisors must be able to read, write, speak, and understand English. The positions shall at no time be vacant. Supervisors/managers may assist a worker with tasks but will not assume lower grade work for the duration of a shift.

4.1.2. All shoes shall be of sturdy construction and shall cover the foot for sanitation and safety reasons. Open-toe shoes, sandals, or athletic shoes, and heels higher then 1-1/2 inches shall not be worn. All shoes shall be black in color.

4.2. Conduct. Contractor employees shall not loiter in any working or patron area. Upon completion of their assigned shifts, or after eating, employees shall promptly depart from the food service facilities.

4.2.1. Medical Services. In the event of a medical emergency, the contractor/service provider should call 911. Ambulance transport responds from the Hurlburt Field Clinic Monday through Friday. On weekends and holidays, Okaloosa county ambulance transport will respond. The unit that responds to the 911 call will, if necessary, transport a contractor/service provider employee to one of the local hospitals. The contractor/service provider shall reimburse the respective provider for these services.

4.2.2. Contractor Personnel Meals. Contractor personnel who work in the dining facilities under this contract may purchase food and beverages, to be consumed in the facility, while on duty. Meals can only be purchased when there is a cashier on duty. This policy does not apply to a spoon size taste for sampling by personnel assigned to quality control. Employees purchasing food shall sign customer receipt tapes, which the contractor retains for each meal period as proof of payment. Meals purchased by employees shall not count as meals served for contract payment purposes. Employees shall not bring food from other sources into the dining facilities or flight kitchen.

4.2.3. Training. The contractor shall provide necessary training to employees. Training shall cover the requirements of this PWS and contract, including proper conduct of mess attendant services related to this PWS and contract as required by the Quality Control requirements of this PWS. Records of all training shall be maintained on-site and available for government review. In addition, contractor employees shall receive the government-provided training listed below.

4.2.3.1 The contractor shall ensure that contractor supervisory personnel receive food handlers training from an individual designated by the Director of Base Medical Services (DBMS). This training class is approximately one hour in length. All non-supervisory employees shall be trained in food handling techniques by contract supervisors that have attended the food handlers training course. Refresher training shall be repeated annually or as often as necessary for personnel to be aware of their responsibilities in safe food handling.

4.2.3.2. Contractor personnel shall attend at least 2 hours per year of fire prevention training provided by the government. The project manager shall schedule this training with the Fire Department and coordinate with COR.

4.2.3.3. Contractor’s HAZMAT POC shall attend the Government-furnished HAZMAT training.

4.3. Security Requirements. The contractor shall ensure all personnel employed in the performance of this contract, or any representative of the contractor entering Hurlburt Field, abide by all applicable security regulations.

4.3.1. Base Access. The contractor shall furnish a current Contractor Employee Roster/Access Letter, and submit it through the Contracting Officer to the Security Forces Pass and Registration Office. The roster shall be updated within 10 duty days of changes. The contractor shall obtain personal identification passes for all employees and vehicle passes for all contractor and personal vehicles requiring entry onto Hurlburt Field. Vehicle Registration, proof of insurance, and a valid driver’s license must be presented for all vehicles to be registered IAW AFI 31-204, Air Force Motor Vehicle Traffic Supervision. The contractor is hereby put on notice that changes to submission for security passes will change within the next 6 months to an automated system that may require different methods for submission of base passes.

4.3.2. Personnel Identification. The contractor shall furnish personal identification cards for all employees requiring entry onto Hurlburt Field. These cards shall be displayed on the outer clothing at all times the employees are on the base and shall identify the employees by name and show they are employees of the contractor.

4.3.3. Physical Security. The contractor shall be responsible for safeguarding all government property provided for contractor use. At the end of each work shift all government facilities, equipment, and materials shall be secured IAW AFJI 31-102 Chapters 1 and 2, Physical Security

4.3.4. Funds Protection. To protect cash held by the contractor, the contractor shall comply with Chapter 8 of AFI 31-209, Air Force Resources Protection Program. Funds shall be counted in a secured area.

4.4. Contractor Provided Items and Services. Except for those items or services specifically listed as government-provided, as stated in Section III (Government-Provided Property and Services), the contractor shall furnish everything required to perform this contract, to include, but not limited to:

4.4.1. Commercial telephone service. The contractor shall furnish their own commercial telephone line. They may work with the Hurlburt Field Communication Squadron to establish this line, if necessary.

4.4.2. Housekeeping Supplies, Materials and Equipment. The contractor shall furnish materials, supervision and labor required to perform the housekeeping requirements of this contract. The contractor shall furnish all housekeeping supplies, materials, and equipment, to include but not limited to, the below-listed items without reimbursement. All housekeeping costs should be factored into the fixed price for the basic mess attendant services for The Reef and Riptide dining facility CLIN’s. Products furnished must meet or exceed generally accepted industry standards. Consideration shall also be given to environmentally friendly products.

(1) Scale removing compound

(2) Floor finish, self-polishing

(3) Quaternary based sanitizer

(4) Scouring powder, non-chlorinated

(5) Wax remover

(6) Glass cleaner

(7) Stainless steel polish

(8) Carpet & upholstery cleaner and equipment

(9) Dishwashing compound, machine type II chlorinated, type I non-chlorinated

(10) Sanitizing solution (for use on the clipper/pot and pan sink)

(11) Rinse additive, dishwashing

(12) Detergent, general purpose

(13) Dishwashing compound, hand, powered (for pots and pans)

(14) Furniture polish

(15) Hand soap (bag/liquid)

(16) Toilet Paper

(17) Trash Bags

(18) Hand towels NOTE: Cleaning materials shall equal or exceed the standards listed above.

4.5. Uniform Requirement. Employees shall wear clean, neat, pressed and well-fitting uniforms at all times while on-duty. The uniform shirt is to be tucked in at all times while on-duty as well. Torn and dirty uniforms, in addition to those with rips, missing buttons, etc. are not to be worn in the dining facility. Contractor personnel must comply with the current food code with the wear of any jewelry. Contractor will remove their aprons before entering the bath rooms. Contractor personnel uniforms shall consist of black slacks and black no-slip shoes; chef coat, apron and hat will be provided by the government. The Contracting Officer, after coordination with the Food Service Manager, will approve the type and colors of uniforms as well as the standards of dress for supervisors and cashiers before the contract start date. Uniform shirts shall be made of 100% combed cotton. Uniform pants shall be made of 100% cotton twill. The standard of quality shall be equal to or better than Culinary Classics, 1628 South Prairie Avenue, Chicago, IL. Catalog data for the proposed uniforms (to include pictures, colors, etc.) shall be submitted as part of the proposal. All uniforms must be consistent with the pattern and material, the contractor must have available uniforms for any newly hired personnel.

4.6. Acts Of God. The contractor shall use reasonable diligence to provide a regular and uninterrupted supply of service, but shall not be liable for damages, breach of contract or otherwise, to the government for failure, suspension, diminution, or other variations of service occasioned by or consequence of any cause beyond the control of the contractor, including but not limited to acts of God or of the public enemy, fires, floods, earthquakes, or other catastrophe; strikes; of failure or breakdown of transmission or other facilities. If any such failure, suspension, diminution, or other variation of service shall aggregate more than 48 hours during any billing period hereunder, an equitable adjustment shall be made in the monthly billing specified in this contract (including the minimum monthly charge).

5. Technical Exhibits

APPENDIX - 1

HOURS OF OPERATION

Main Dining Facility, Bldg 90326, (The Reef) Buffet Style

SAT/SUN

HOURS

NUMBER OF SERVING LINES

Note 1: All Meals are served buffet style (self-serve).

Note 2: The Reef does offer a sandwich/deli service during Lunch or Dinner. Contractor shall provide a server to prepare sandwiches to order during each meal period that the sandwich/deli line is open. The sandwich/Deli Line is not open during Thanksgiving and Christmas.

Thanksgiving and Christmas Day meals shall be served using the below serving schedule:

Main Dining Facility, The Reef (Thanksgiving and Christmas Day)

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