FA3300-18-R-0010_Amendment_0002.pdf

FA330018R0010

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83)

Prescribed by GSA

FAR (48 CFR) 53.243

The purpose of this amendment is to:

A. Extend the proposal due date until 13 Mar 18, 1:00 PM Central Standard Time.

B. Update CLIN X005 to add the w ord BOT as it w as unintentionally left off.

C. Update PWS technical Exhibit 1 to include the 908th UTC w eekend hours.

D. Remove the requirement from the solicitation Section L paragraph h for the f inancial data to be certif ied.

E. POCs for this amendment; SSgt Joshua Williams, joshua.w illiams.23@us.af.mil, (334)953-6242 or Ms. Gail Vendel, gail.vendel@us.af.mil, (334)953-3521.

1. CONTRACT ID CODE PAGE OF PAGES

S 1 49

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 07-Mar-2018

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X FA330018R0010

X 9B. DATED (SEE ITEM 11)

02-Feb-2018

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer X is extended, is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE

RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

07-Mar-2018

CODE

42 CONS SQD

ATTN: LGCB-1

50 LEMAY PLAZA SOUTH

BLDG 804

MAXWELL AFB AL 36112-5948

FA3300 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION B - SUPPLIES OR SERVICES AND PRICES

CLIN 0005

The CLIN description has changed from VIGILANT WARRIOR EXERCISE to BOT VIGILANT

WARRIOR EXERCISE.

CLIN 1005

CLIN 2005

CLIN 3005

CLIN 4005

SECTION J - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACHMENTS

The following have been modified:

PERFORMANCE WORK STATEMENT

Attachment 1

RFP FA330018R0010

7 Dec 2017

MAXWELL AFB

Full Food Service

Performance Work Statement

(PWS)

TABLE OF CONTENTS

SECTION NO. AND_TITLE PAGE NO.

I. Description of Services 3

1. Scope of Work 3

2. Program Overview 3

3. Operational Requirements and Specific Tasks 3

4. Cashier Services 6

5. Sanitation Requirements 6

6. Housekeeping Services 7

7. Waste Management 7

8. Grounds Maintenance 7

9. Major Equipment Maintenance and Repair 8

10. Contractor Personnel 9

11. Conduct 9

12. Hours of Operation 10

13. Quality Control 11

14. Phase-In 12

II.Service Delivery Summary 13

III.Government Furnished Property and Services 13

1. Property 13

2. Services 14

IV.General Information 15

1. Contractor Personnel Meals 15

2. Training 15

3. Security Requirements 16

4. Contractor-Furnished Items and Services 16

5. Acts of God 17

6. Strike Plan 18

7. Dining Facilities Closure 18

8. Security Requirements 18

V.Technical Exhibits 23

1. Hours of Operation 23

2. Workload Estimates 27

3. Special Requirements 28

4. Maps and Work Area Layouts 30

5. Government-Furnished 31

a. Government-Furnished Facilities 31

b. Government-Furnished Equipment 32

c. Government- Furnished Computer Equipment 38

d. Government- Furnished Leased Equipment 38

e. Government-Reimbursable Expendable Items 39

f. Government-Reimbursable Expendable Supply Items 40

6. Definitions 41

PERFORMANCE WORK STATEMENT (PWS)

I. DESCRIPTION OF SERVICES

1. Scope of Work. The contractor shall, except as specified in this Performance Work Statement (PWS) as government furnished property or services provide all personnel, supervision, and any items and services necessary to perform full food services at Maxwell and Gunter as defined in this PWS. Full food service is defined as cafeteria style restaurant functions. The contractor shall perform the requirements in this PWS, conform to the professional standards identified in this contract, and shall follow all applicable instructions and directives as identified in this

PWS. Contractor tasks include the following: Facility Management; cooking, food preparation, serving and replenishing food; cleaning facilities, equipment, and utensils; preparing vegetables and fruits for the salad bar;

tables cleaning and bussing carts in dining areas; performing cashier services, handling foods, supplies, and equipment; maintaining quality control; ensuring operator maintenance and minor/major repair of food service equipment; and, in the event of contingency or installation directed exercise, perform all required tasks to meet mission requirements including extended or continuous service hours at specified locations. The estimated quantities of work are listed in Technical Exhibit 2, Workload Estimates. The contractor shall prepare and submit reports and documentation as identified throughout this PWS. Requests for such reports and documentation and responses shall be coordinated through the Government’s point of contact (POC) within required timeframes.

2. Program Overview. The Maxwell AFB Appropriated Fund (APF) Full Food Service operation consists of the Riverfront Inn dining facility Building 668, the Officer Training School (OTS) dining facility Building 1485 located at Maxwell and the Aviation Inn dining facility Building 1065 located at Gunter. The flight kitchen will operate out of the Riverfront Inn seven days a week, to provide box meals for passengers and crews in support of flying missions and to customers requesting them in support of ground operation(s). The contractor will be responsible for unloading Meals Ready to Eat (MREs) from delivery trucks and storing them in warehouse building

1033, contractor will pick up (MREs) from Building 1033, or other staged areas as directed by the mission, and issue them for training, exercise or real world requirements. These facilities are dedicated for providing full meal service and meeting the nutritional needs of Department of Defense (DOD) personnel who frequent, or are directed by temporary duty (TDY) orders to eat at the Riverfront Inn, Aviation Inn, or OTS Dining Facility. Carryout service will also be provided from these facilities. There will be a requirement for the OTS dining facility and Riverfront

Inn to provide meals in the field training area Blue Thunder and Vigilant Warrior site at Lake Jordan, AL.

a. Customer Eligibility. The primary customers at these dining facilities are Essential Station Messing

(ESM) and eligible TDY personnel. ESM are military personnel who are allotted rations in government dining facilities at the expense of the government; TDY personnel pay established reimbursement rates.

The primary customers of the flight kitchen are flight crews, medical evacuation crews, and manifested passengers on board a military aircraft and personnel authorized ground support meals. Secondary customers are military personnel who are granted permission to dine in the facility at their expense.

Organizations such as local Boy Scout troops, Federal Emergency Management Agency (FEMA), Junior

Reserved Officer Training Corps, Civil Air Patrol and other groups occasionally dine in the dining facility upon permission from the 42 ABW/CC. The Installation Commander may authorize dependents and guests to occasionally eat in the dining facilities. The government will inform the contractor in advance when permission has been granted to feed such groups and will provide information regarding the size of the group and the time of meal. The contractor will ensure only authorized individuals are served and will conform to all Force Protection Condition (FPCON) requirements for checking eligibility/entrance of personnel during exercise and/or real world situations.

3. Operational Requirements and Specific Tasks

a. Menu Boards. The contractor will be required to post, maintain and update all menu boards menu and prices will be posted near the entrance of the servicing lines before the start of each meal. Any menu or price changes will be posted within 5 minutes of a meal or event. The contractor will ensure that paper copies of the current (in-use) Air Force (AF) 21 Day Menu is available at the entrance to each facility and in sufficient quantity for guest use.

b. Subsistence and Material Handling. The contractor shall order and maintain accountability of food in accordance with AFI 34-239, paragraph 5.2-5.7. The contractor shall ensure quality control of food being delivered. Acceptance or rejection of food shall be based on product quality and wholesomeness. In accordance with the most current Food and Drug Administration (FDA) Food Code adopted for use by the

Air Force, one hundred percent of items being delivered shall be inspected for damage and correct product temperatures on refrigerated and frozen foods. The contractor shall report all non-compliances rejected for quality or wholesomeness to Public Health (42 MDS ext. 953-5760) and the Food Operations Manager

(FOM) ext.953-5238. The contractor shall store and utilize all stock received using the First-In / First-Out

(FIFO) concept. The contractor shall direct all questions on approved sources and product code information to Public Health.

c. Food Preparation. Food Preparation. The contractor shall prepare and accomplish all food preparation tasks listed on Food Service Production Log in accordance with the Air Force automated recipe service and shall progressively prepare food items to ensure optimum freshness, flavor, color, texture, nutritional value and feeding requirements.

d. Service of Food. The contractor shall comply with AFI 34-239, AFMAN 34-240, and FDA U.S. Food

Code, while using the standard recipes provided by and available on the Air Force Food Service Automated

Recipe Service software program. The contractor will use the Air Force worldwide 21-day menu and will serve food in standard serving portions. Contractors shall move full serving containers to serving lines and remove empty containers as requirement to keep pace with consumption. Contractor shall perform standard cross panning procedures, maintain proper temperature on serving lines, set up and close down serving lines in accordance with the hours listed in Technical Exhibit 1(or those directed under contingency) and with the

Food Service Production Log. Contractor shall prepare short-order items such as hamburgers, hot dogs, and

French fries in advance only to the extent necessary to meet the required customer flow through the serving line.

e. Carryout Service. The contractor shall make up boxes or containers, assemble, and pack the meal components for pick-up by requestors and shall comply with all public health standards for consumable items.

Contractor will provide commercial carryout boxes and containers with Air Force Food Service Logo; any deviation will be approved in advance by the FOM.

f. Ice Cream Bar. The contractor shall set up and serve ice cream to customers who must provide a ticket as proof of purchase from the cashier to the server. Sundaes will be made to order for patrons upon request.

The Ice Cream bar will be open during the lunch and dinner meal periods 7 days a week. An attendant shall be on duty during the meal periods and will not perform any other duties that would prevent the employee from being present at the ice cream parlor.

g. Table Cleaning and Bussing Carts Service. The contractor shall clean table’s chairs or booths during meal periods at a rate sufficient to ensure availability to customers without wait and will clean all tables, chairs and booths at end of each meal. The contractor shall clean and replenished table items

(napkins, salt, pepper, condiments, etc.) after meal periods. The contractor will transport bussing carts from dining room to dishwashing area for disseminations of dishware, glassware and silverware. The contractor is exempted from bussing tables.

h. Meals Served Away from the Dining Facilities. The contractor shall provide meals away from the dining facilities, at locations, and at times estimated in Technical Exhibit 1 on a regular basis. Meals may be required during base alerts, operational exercises, or during natural or simulated emergencies.

i. 24 TRS (BOT) Vigilant Warrior Exercises. The contractor shall provide hot meals in support of these exercises. The exercise site is located at Blue Thunder on Maxwell AFB AL or Lake Jordan site located approximately 30 miles from the base. The contractor shall provide vehicles and transport food and all needed supplies to support deployed feeding. The contractor shall prepare and place meals in government-furnished hot insulated containers, or other suitable containers, not more than 15 minutes prior to transport time. The contactor shall provide these meals with the necessary service ware and condiments at the site. Paper and plastic items such as paper plates, paper cups, carryout containers, plastic utensils and etc. shall be used. The contractor shall provide this service upon notification in writing from FOM or his designee within 12 hours of requirement. The contractor will be provided with the date, site, and number of personnel requiring to be fed during the exercise. The number of students to be served will vary per exercise. AF Form 79 will be used to record signatures and collect funds. Time and number of days meals estimated in Technical 1.

j. 23 TRS (COT) Vigilant Warrior Exercises. The contractor shall provide hot meals in support of these exercises. The exercise site is located at Blue Thunder on Maxwell AFB AL or Lake Jordan site located approximately 30 miles from the base. The contractor shall provide vehicles and transport food and all needed supplies to support deployed feeding. The contractor shall prepare and place meals in government-furnished hot insulated containers, or other suitable containers, not more than 15 minutes prior to transport time. The contactor shall provide these meals with the necessary service ware and condiments at the site. Paper and plastic items such as paper plates, paper cups, carryout containers, plastic utensils and etc. shall be used. The contractor shall provide this service upon notification in writing from FOM or his designee within 12 hours of requirement. The contractor will be provided with the date, site, and number of personnel requiring to be fed during the exercise. The number of students to be served will vary per exercise. AF Form 79 will be used to record signatures and collect funds. Time and number of days meals estimated in Technical Exhibit 1.

k. DET 12 Vigilant Warrior Exercises. The contractor shall provide hot meals in support of these exercises. The exercise site is located at Blue Thunder on Maxwell AFB AL or Lake Jordan site located approximately 30 miles from the base. The contractor shall provide vehicles and transport food and all needed supplies to support deployed feeding. The contractor shall prepare and place meals in government-furnished hot insulated containers, or other suitable containers, not more than 15 minutes prior to transport time. The contactor shall provide these meals with the necessary service ware and condiments at the site.

Paper and plastic items such as paper plates, paper cups, carryout containers, plastic utensils and etc. shall be used. The contractor shall provide this service upon notification in writing from FOM or his designee within 12 hours of requirement. The contractor will be provided with the date, site, and number of personnel requiring to be fed during the exercise. The number of students to be served will vary per exercise. AF Form 79 will be used to record signatures and collect funds. Time and number of days meals estimated in Technical Exhibit 1.

l. Riverfront Inn Dining Facility Summer Surge Hours; Set Three Serving lines and

Reset Serving Lines: Riverfront Inn Dining Facility will operate three serving lines to support ROTC cadets during summer surge operation, hours of operation from 10 May (plus or minus 7 calendar days) through 31 August (plus or minus 7 calendar days). The FOM will notify contractor and contracting 7 calendar days before summer surge hours take effect. The contractor will reset serving lines during each meal period as required to include a short order line for lunch and dinner meals to support Riverfront Inn regular operational hours. The contractor will set all three existing serving lines to support ROTC for the

Breakfast, Lunch and Dinner meal IAW the designated summer surge operational hours in Technical

Exhibit 1 Para 2. The contractor will serve ROTC cadets within the first serving hour of each meal and reset one main serving lines for breakfast meal, set one main serving line and one short order line for lunch and dinner meals to support Riverfront Inn regular meals, The cashiers will service at the rate of 8 guests per minute on north side serving line, 4 guests per minute on short order line and 8 guests per minute on main serving line. The contractor shall provide adequate amount of cash for change funds to support customers’ requirements.

m. Riverfront Inn Dining Facility ROTC Summer surge operation procedures. The feeding support will experience increase and decrease in the headcount number of cadets to be supported on some days. The contractor shall place bussing carts in a designated location in dining room, the ROTC cadets will buss their on trays and place them inside bussing carts, and the contractor will transport full carts to dish room for dishes to be clean and sanitize. The contractor shall clean tables and chairs and vacuum carpet after each meal, replenished all required condiments and napkins on tables. The contractor shall set hot food serving line at least 15 minute before meal start and cold food display serving areas 30 minute prior to meal period start. The contractor will remove all hot food from severing line place in designated storage containers or cover time and date and place in refrigerator within 30 minute after meal period end. The contractor will clean all serving line area sweep and mop after each meal period, all sanitation measure will be apply IAW the Tri-service food code.

n. ROTC Cadet Summer Surge Field Feeding Exercises. The contractor shall provide hot meals in support of these exercises. The exercise site is located at Lake Jordan site Wetumpka Al. located approximately 30 miles from the base. The contractor shall provide vehicles and transport food and all needed supplies to support deployed feeding. The contractor shall prepare and place meals in government-furnished hot insulated containers, or other suitable containers, not more than 60 minutes prior to transport time. The contactor shall provide these meals with the necessary service ware and condiments at the site.

Paper and plastic items such as paper plates, paper cups, carryout containers, plastic utensils and etc. shall be used. The contractor shall provide this service upon notification in writing from Food Operations

Manager (FOM) or his designee within 12 hours of requirement. The contractor will be provided with the date, site, and number of personnel requiring to be fed during the exercise. The number of students to be served will vary per exercise. AF Form 79 will be used to record signatures and collect funds. Time and number of days meals estimated in Technical 1.

o. Flight Kitchen. The contractor shall provide flight meals, large or small, and bulk foods to authorized guests, in accordance with AFMAN 34-240, the Air Force Golden Eagle Standard, Flight Feeding Standard and the local menu. Bulk foods, coffee, prepackaged frozen meals, and packaged operational rations shall not count as meals served by the contractor for contract payment purposes. The Government furnishes all subsistence, including operational rations. No-notice meals 15 or less shall be available within 30 minutes of notification, large meal order 16 or more shall be made available within 1 hour of notification; bulk food request within 1 hour of notification. The contractor shall transport box meals from Riverfront Inn dining facility to OTS dining facility during the Summer Surge period. Flight kitchen meals will be provided out of the Riverfront dining facility.

p. Food Service Accounting. Food Service Accounting. The contractor shall use the government Food

Service Accounting procedures and shall prepare and submit required Corporate Automated Food Enterprise

(CAFE) reports daily by 1100 hours to the FOM office.

4. Cashier Services. The contractor shall perform cashier duties for each meal to maintain a flow rate of guests to correspond with serving line flow rates specified in this contract and shall provide sufficient personnel to ensure that patrons at Aviation Inn will be served at the rate of 4 guests per minute main serving line and 3 guests per minute on short order serving line or breakfast line; patrons at Riverfront Inn can be served at the rate of 8 guests per minute on main serving line and 3 guests per minute on short order and 6 guests for breakfast line and patrons at

OTS Dining Facility will be served at the rate of 8 guests per minute per serving line. The contractor shall provide adequate amount of cash for change funds to support customers’ requirements. The contractor shall reconcile cash drawers with Point of Sale (POS) reports and ensure cash collected for sale of meals are turned in within 30 minutes.

5. Sanitation Requirements. The contractor shall comply with all federal and Air Force mandated sanitation requirements, AFI 48-116, Food Safety Program, all chapters and AFMAN 48-147_IP, Tri-Service Food Code, 30

April 14 or current directive and current Air Force guidance. The contractor shall submit to all scheduled and unscheduled facility military public health inspections and shall take immediate corrective actions on any noted areas.

6. Housekeeping Services. The contractor shall clean to standard, as directed in the Tri-service Food Code

2014 or current directive and current Air Force guidance, those areas that immediately affect customer service regarding the appearance and usage of the dining facilities. All cleaning supplies will be used in accordance with Air

Force HAZMAT program and an MSDS shall be maintained for all items. Contractor shall ensure all personnel are trained in the correct use and storage of all chemicals.

a. Floor Cleaning. The contractor shall clean floors so that no visible dirt or dust remains on floors, floor mats or runners, in corners, behind doors, or under furniture and property. All floors with vinyl tiles shall present a shined appearance. The contractor shall not place chairs on tables at any time.

b. Spot Floor Cleaning. The contractor shall spot clean floors to remove food spills and debris and post wet floor signs when the floor is wet. Signs will be removed and placed out of view of customers when signs are no longer required (e.g., when the floor is dry).

c. Lavatories. The contractor shall spot check lavatories during meal times to ensure tidiness and supplies are available. Clean toilets, urinals, washbasins, slop sinks, and partitions with a germicidal detergent solution. De-scale toilets and urinals. Clean all mirrors to ensure blur free viewing. Proper cleaning removes all deposits, stains, and foreign matter, including those under fixture edges, lips, and on all exposed surfaces.

d. Kitchen/Dining Room. The contractor shall clean and sanitize dishes, pots, pans, kitchen, and dining areas in accordance with the Tri-Service Food Code 2014, current sanitation guidance

e. Other Housekeeping Tasks. The contractor shall replace all inoperative light bulbs and fluorescent tubes within 24 hours unless the lights are 10 feet or higher inside and outside the assigned facilities. The contractor must contact Civil Engineers (CE), initiate a work order, and document the contact to replace lights over 10 feet. All work order requests and follow-up calls to CE and in-house maintenance personnel shall be documented in the appropriate work order log book.

f. Hand Sanitizer. The contractor will provide hand sanitizing solution for guests in each facility and ensure dispensers are full at all times during the meal period.

7. WASTE MANAGEMENT. The contractor shall assist the government by complying with the base recycling program. This may require segregating reusable/recyclable waste materials by type. The government shall retain ownership of all reusable waste materials. Non-reusable waste materials (trash and garbage) will be removed from the facility as deignated by the FOM.

a. HAZMAT. All HAZMAT materials brought on the base must-go through HAZMAT Pharmacy.

8. GROUNDS MAINTENANCE. The contractor shall clean and maintain the grounds around each facility indicated in Technical Exhibit 5A. Contractor personnel shall:

a. The contractor shall sweep and clean in and around entrances, exits and sidewalks to include removing all paper, trash, cigarette butts and spider webs from all areas, weeding between sidewalk cracks and watering grass and shrubbery daily as weather dictates to maintain a neat and clean facility appearance at all times as directed by the Contracting Officer Representative (COR).

b. All entrances, exits, and sidewalks leading to and from the facility must be free of debris, snow and ice prior to and throughout each meal period. Sanding or salting of ice may be necessary in addition to snow removal.

c. Additional Maintenance. Weather, traffic, or other conditions may demand additional cleaning or maintenance to ensure that the grounds are clean and orderly. Additional maintenance will be required approximately 12 times per year per facility or as directed by the COR.

9. Major Maintenance and Repair. Provide major maintenance on equipment to include repair of all government furnished equipment and replacement of component parts, hood filters, and water faucets. The contractor is responsible for whatever maintenance methods are necessary to properly perform this service except as indicated in subparagraph .9.b below.

a. The contractor shall connect and disconnect all utility lines to equipment when required and provide maintenance for the utility line connections. The contractor shall arrange for the repair or replacement of equipment and parts, which are covered by a warranty.

b. The contractor shall furnish a written cost estimate to the FSO or designated representative on any equipment repair exceeding $500 to include material and labor costs. Upon approval of the estimate, the contractor shall ensure that the repair is completed satisfactorily. The contractor shall then be reimbursed by the government, at actual invoice cost to the contractor, for all parts and labor used plus any related special handling costs.

c. If the contractor and government point of contact determine equipment is beyond economical repair, the contractor, in coordination with the government inspector, shall recommend to the contracting officer, in writing, that such equipment be replaced. The contractor shall include substantiating data to support the recommended replacement. The contractor shall return equipment no longer used to the government.

d. The contractor shall furnish all replacement parts. The contractor shall own all parts purchased until they are installed on government-owned equipment. The government will then reimburse the contractor, at actual invoice cost for all parts used plus any related special handling costs. The contractor shall submit consumption data on all parts used each quarter to include unit price, number of units and total cost to the

FOM.

e. Parts purchased for repairs and maintenance shall be of equal or greater quality to the parts replaced. The contractor shall purchase parts at the lowest price obtainable after securing reasonable competition for such purchases. The contractor shall credit all discounts and rebates to the government. Used parts, or a credit invoice for same, shall be turned in to the government.

f. The dining hall supervisor or his representative will determine the classification and response time required for repairs as follows. The contractor shall initiate and complete repairs within the period of time designated below. If the repairs are not completed within the designated time frame, the contractor shall submit a written explanation to the Food Operations Manager stating why the equipment has not been repaired and the estimated date when repairs will be completed.

1. Routine – Initiate 24 hours – Repair within 96 hours

2. Urgent – Initiate 12 hours – Repair within 48 hours

3. Emergency – Initiate 1 hour – Repair within 24 hours

g. Preventive and Required Maintenance. Perform preventive and required maintenance in accordance with manufacturer’s instructions on all equipment. The contractor shall submit an equipment maintenance plan no later than the contract start date. The plan shall specify when preventive maintenance is accomplished and how maintenance and repairs are documented. The contractor shall provide all materials and supplies necessary to perform preventive and required maintenance.

10. Contractor Personnel.

a. Management. The contractor shall provide a full-time contract manager on site who shall be responsible for the performance of the work. The name of this person, and an alternate(s), who shall act for the contractor when the manager is absent, shall be designated in writing to the CO. The contract manager or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available at all times to meet at

Maxwell AFB with Government personnel designated by the CO to discuss problem areas. After normal duty hours, the manager or designated alternate shall be available within 1 hour. The contract manager and alternate(s) must be able to read, write, speak, and understand English. The contract manager, alternate contract manager and facility managers shall have a minimum of five (5) years of full food service management experience. The facility alternate managers shall have a minimum of four (4) years of full food service management experience. The full food service management experience for all managers must be recent within past two (2) years. The contractor shall provide resumes substantiating the qualifications of personnel selected for these positions to the contracting officer with the contractor’s proposal. The contractor shall also provide resumes substantiating the qualifications of replacement employees for these positions 5 workdays prior to hiring, during the performance of this contract. The positions shall at no time be vacant. They shall comply with installation rules and regulations for motor vehicle use on base. The contractor shall have a facility manager or alternate facility manager on duty at all time during operation, at no time will a dining facility be operated without a manager or alternate manager present

b. Uniform Requirement. The contractor shall provide employee uniforms, nametags, and any other specialty clothing (jackets, utility gloves, rubber gloves, aprons, etc.) Employees shall wear clean, neat, pressed and well-fitting uniforms at all times while on-duty. All uniforms must be consistent with the same pattern and material. The contractor must have available uniforms for any newly hired personnel. The uniforms shall not contain commercial advertising except that the hats and nametags may contain the contractor’s name/logo. The government COR will determine what color uniform the employees will wear.

All shoes shall be of sturdy construction and shall cover the foot for sanitation and safety reasons. Open-toe shoes, sandals, or athletic shoes, and heels higher than 1½ inches are strictly prohibited. All shoes shall be black in color and with slip resistant soles. All personnel shall wear a nametag furnished by the contractor with a minimum of the employee’s last name. Nametags worn by the contract manager and supervisors shall indicate their job title. Temporary nametags must be of the same material and attachment method as the permanent nametag. Nametags will be replaced by the contractor if they are in disrepair or unreadable.

11. Conduct. Contract employees shall not loiter in any working, patron or parking area. Upon completion of their assigned shifts, or after eating, employees shall promptly depart from the food service facilities or return to their assigned duties as required. Contract employees will be professional and courteous to all guests and will report any unruly guests to the contract manager. Contract employees will refrain from the use of profanity, solicitation for commercial business, conducting personal business on duty hours, and from discussing personal business with guests.

12. Hours of Operation (See Technical Exhibit 1)

a. Normal. The contractor shall maintain operating hours at the Maxwell Gunter Annex Dining Facilities as listed in Technical Exhibit 1. During the required serving hours for the dining facility, any authorized patron may select foods from a complete menu. The contractor shall not remove foods from the serving area until 15 minutes after the end of the posted meal hours. This allows for all patrons to be served an additional time for second servings

b. Holidays. Maxwell and Gunter dining facilities are open on all holidays. The contractor shall plan for increased serving hours for Thanksgiving and Christmas. The Government will provide holiday schedules during Thanksgiving, the Christmas season, and other special occasions to the contractor at least 5 calendar days before the date of the event. In the event a dining facility is closed during the holiday season, the contractor shall not be paid for the days the facility is closed.

c. Emergency or Special Event Services. Special and emergency situations (for example, accident and rescue operations, civil disturbances, weather warnings, base alerts) may necessitate a dining facility to operate on an extended basis of up to 24 hours per day. The contractor shall provide these services when required by the contracting officer, at the contract line item price for extended service hours. A representative of the contracting officer will verbally advise the contractor of the effort required and the contracting officer will follow up with a modification of the contract.

1. Visits by VIPs and Inspection Teams: VIPs, Management Assistance Teams, Commander’s Annual Facility Inspection Teams, and other operational commitments will require additional contractor support in such areas as sanitation and general appearance. Such visit are

Estimated 40 times per year.

2. Civic groups: Civic groups (i.e., Scout Pack, Civic Air Patrol, JROTC and local city leadership) are authorized to use the dining facility upon advance permission from the 42 ABW/CC.

Group size ranges from 10-200 persons with visits occurring from January thru December. The government will notify the contract manager at least 48 hours in advance of such visits and will provide approximate numbers of personnel.

3. The contractor shall rearrange furniture, move dining room tables and chairs for meetings, group meals and return same after cleaning the tables when the function is over. The frequency of these functions occurs on an average of 12 times monthly.

4. The contractor shall decorate the dining facilities with government provided decorative materials and flower arrangements for holidays, special events and special occasions. This will include the decoration of the entranceway to the dining facilities, the dining areas and serving line areas. The contractor will furnish additional serving lines when necessary to accommodate the particular function.

d. Contingency Services. Operations which may increase workload:

1. The contractor shall provide service during military exercises, emergencies, natural disasters and other contingency operations. The numbers of operations vary, but can be reasonably predicted from history. The contractor shall respond to an estimated 10 Operational Readiness Exercises or

Inspections (ORE/ORI), military exercises or actual emergencies or natural disasters during an average year by extending serving hours as directed by the contracting officer at the hourly rate shown in the price schedule for extended service hours. Serving hours under this provision may be increased to 24 hours per day and may be implemented as directed by the contracting office at any time as required to meet military mission requirements. The contractor shall identify patrons prior to the patrons entering the facilities during base exercises or real world when threat condition (FPCON)

BRAVO or above is declared by competent authority. The contractor shall develop and publish personnel cross utilization plan to support emergencies and contingency situations as required. A copy of the plan shall be provided to the 42d Force Support Squadron Unit Control Center (UCC) upon request and shall continually be available to the FOM.

2. Meals provided during alerts, exercises, and emergencies, for locations or times other than listed in

Technical Exhibit 1. The contractor shall prepare and place meals in hot food carts, insulated containers, or other suitable containers by the times requested. At the requesting agency’s option, furnish box meals rather than hot meals. The contractor shall provide meals, with necessary plastic ware or silverware and condiments, to a Government representative assigned to pick up the meals. That representative shall have a list of the eligible customers with identification numbers or cash from each as appropriate. The government representative shall be required to sign for meals received and to attach the list of customers. He/she shall certify that the printed entries represent meals issued during the specific alert, exercise, or emergency in progress. The government representative shall be responsible for returning to the pick-up site all equipment and service ware furnished by the contractor. If the government representative does not return all items within a reasonable period of time, the contractor shall contact the FMO who shall either retrieve the property or reduce the contractor’s inventory accordingly.

3. Reserve and Air National Guard Weekends: Maxwell AFB supports several ANG/NG and Reserve units performing active duty requirements on weekends each month. The contractor will be furnished a tentative list of these active duty weekends, which is subject to change with a 24-hour notice. The contractor shall provide sufficient personnel at Riverfront Inn and Aviation Inn Dining

Facilities, to handle monthly ANG and Reserve there is a. Estimated one (1) weekends per month.

4. The contractor shall surge its capacity to operate up to 24 hours a day for an extended period of time and maintain extended hours as mission requirements dictate during the activation of the installation

COOP plan. The contractor will not have access to view the COOP plan. All feeding requirements will be dictated by the contracting officer and the FOM. The contracting officer will negotiate with the contractor for increased reimbursement cost should surge capacity be extended for a period of time.

13. Quality Control Program. Quality Control Program. The Contractor shall establish a quality program which shall encompass all aspects of the contract. The Contractor shall implement the quality program in accordance with their Quality Program Plan (QPP). The quality control program will measure, at a minimum the items listed in 13.a.

a. Quality Control (QC). The Contractor shall develop and maintain a QC inspection system that encompasses all functions of the contract. The QC inspection system shall satisfy the requirements in the

Inspection of Services clause in the Request for Quote and resultant contract and shall be designed to keep the Contractor's management informed of all issues affecting quality. The QC records of inspections shall indicate the nature and number of observations made, the number and type of deficiencies found, and the nature of corrective action taken as appropriate.

1. The contractor shall prepare monthly Quality Status Reports (QSR) and submit them to the FOM by the 5th day of each month. The contractor shall provide details of audits and inspections accomplished, significant deficiencies noted, trend analysis of contract performance as related to food production, service, facility maintenance, and current status of all issues yet to be resolved.

QSRs shall be distributed to the contractor’s program management office and the Government representative concurrently. At a minimum, the QSRs must include metrics, which verify whether the performance standards in the Service Summary have been met.

2. The QC function shall ensure that timely and effective corrective action is obtained for all deficiencies identified by the government. All deficiency responses shall include the cause of the deficiency, corrective action, efforts to preclude recurrence, and an analysis of the quality program's effectiveness in the area of the deficiency.

3. The QC function shall develop and maintain a training program in writing designed to ensure all contractor personnel are proficient in their duties and clearly aware of the contractual requirements, and are current with all changes throughout the life of the contract. Training shall be documented using one standard for all facilities.

b. Inspection Instructions. Inspection, auditing, and testing shall be prescribed by clear, complete, and current instructions. The inspection instructions shall include the specific criteria for approval and rejection of services that will be used in each inspection or audit; checklists may be used for this purpose. The

Contractor's inspection instructions shall be documented and shall be available for review by the

Government representatives throughout the life of the contract. The Contractor shall notify the on-site

Government representatives in writing of any changes to the inspection instructions.

14. Phase-In. The contractor shall provide a complete phase-in plan to ensure a smooth transition in the change of work effort. The plan shall be submitted to the contracting officer as part of the proposal.

a. Phase-Out. The contractor shall provide a complete phase-out plan to ensure a smooth transition in the change work effort. The plan that shall be submitted near the expiration of this contract, by request from the COR.

II. SERVICE SUMMARY

Performance Objective PWS Para Performance Threshold

SS 01 The contractor shall ensure menus are planned in accordance with the World Wide Menu Systems.

I.3.d 95% of meal period

SS 02 The contractor shall accomplish food preparation tasks in accordance with Air Force

Automated Recipe service.

I.3.c 95% of menu/ item period

SS 03 The contractor shall comply with sanitation requirement of the TRI SERVICE Food Code or current directive and current Air Force guidance, which results in a satisfactory or better rating in

Military Public Health Inspections.

I.5 100% of the time

SS 04 The contractor shall comply with PWS requirements in reference to timeliness of service and courteousness of employees.

1.3.d & I.11 95% of monthly meal periods

SS 05 The contractor shall make available supplies and materials necessary to serve guests.

I.1.e 95% of monthly meal period

SS 06 The contractor shall ensure Accounting and

Food Accountability Reports are accurate and on time on the first submittal

I.3.p 95% of the time

SS 07 The contractor shall reconcile cash drawer(s) with point of sale (POS) reports and ensure cash is turned in on time

I.4 95% of deposit per month

SS 08 The contractor shall maintain the interior and exterior of all dining facilities, storage areas, and office facilities in a clean and sanitary condition

I.6, I.7, & I.8 95% of the days in the month

SS 09 Equipment repairs will be initiated/completed within the following time frames

Routine: 24 hours/96 hours

Urgent: 12 hours/48 hours

Emergency: 1 hours/24 hours

I.9.f 95 % of the time

III. GOVERNMENT FURNISHED PROPERTY AND SERVICES. The government shall provide the facilities, fixtures, equipment, materials and services listed here or in Technical Exhibit 5.

1. Property.

a. Facilities. The government shall furnish or make available facilities described in Technical Exhibit 5A.

No alterations to the facilities will be made without specific written permission from the government representative.

b. Equipment. The government will furnish the equipment listed in technical exhibit 5B, 5C and 5D.

c. Equipment Inventory. An inventory of government furnished equipment must be done not later than 5 calendar days before the start of the contract period, and not later than 10 calendar days before the completion of the contract period (including any option periods). The contractor and a government representative shall conduct a joint inventory of all Government-furnished equipment and the contractor shall sign a receipt for all equipment provided by the government. Items of equipment missing or not in working order shall be recorded and the contracting officer notified in writing. The contractor and the government representative shall jointly determine the working order and condition of all equipment and document their findings on the inventory.

d. Equipment Loss or Damage. The contractor shall submit requests for replacement of government-furnished equipment to the food service manager for processing. Such requests shall specify the reason for the replacement request.

e. Supplies and Materials. The contractor shall furnish all supplies to perform food services. Reference

Tech Exhibit 5E and 5F for list of reimbursable items. Additional supplies may be purchased with the approval of the

FOM or designated representative. The contractor shall own all supplies until issued to the facilities for use. The government will then reimburse the contractor, at the actual invoice cost for all supplies used. The contractor shall purchase supplies and materials at the lowest price obtainable after securing reasonable competition (three quotes) for such purchases. A copy of all quotes will be provided to the FOM. The contractor shall credit all discounts and rebates to the government. The contractor shall submit complete consumption data by facility on all supplies used each month to include description, extended unit price and total dollar value for each facility to the FOM electronically in Excel.

f. Subsistence. The government provides all food, condiments to include operational rations.

2. Services. The government is responsible for:

a.General.

1. Removal of any equipment condemned or replaced from the food service facility receiving area.

2. Electrical power into the building, including panel board and circuit breaker.

3. Sewer lines from floor and wall drains of buildings.

SS 10. Clear, clean and sanitize dining room tables, chairs, and

1.3.g

95% of monthly meal periods

SS 11. Comply with AF established safety requirements.

IV.2

95% of monthly meal periods

4. All gas, water and steam lines up to and including the supply source for each piece of equipment.

5. Repair of walk-in refrigerators, except for handles, hinges, gaskets, and refrigeration units.

6. Cleaning, maintenance, and repair of exhaust duct systems through the exterior outlet and exhaust fan mechanisms.

7. Alteration, repair, and maintenance of buildings.

8. Providing building space to be used by the contractor for repairs, maintenance, and parts storage.

b. Utilities. The government will provide gas, electricity, sewage, and water.

c. Mail Distribution. On-base only.

d. Telephone. "Class C" (on-base) telephone service is for official business only

e. Building Maintenance and Repairs.

f. Refuse Collection. Monday – Friday, at buildings 668, 1485 Maxwell and 1965 Gunter, size of container 8 cubic yard(s), type of refuse “garbage”.

g. Recyclable Materials Collection.

h. Security Forces and Fire Protection. Phone Numbers: 3-7222 and emergency 911.

IV. GENERAL INFORMATION

1. Contractor Personnel Meals.