Amend 2 Attach 2 AFPAA PA VI PWS.pdf

Headquarters Air Force Public Affairs Agency Directorate of Operations

(HQ AFPAA/AO)

Performance Work Statement

(PWS)

for

Information Technology and Visual Information Technology Management

Professional Services and Support to

Department of the Air Force (DAF) Public Affairs

Date: 13 October 2022

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Professional Services and Support

1.0. INTRODUCTION/BACKGROUND: The United States Air Force (USAF) Air Force Public Affairs Agency Directorate of Operations (AFPAA/AO) visual information (VI) program management mission provides oversight of public affairs VI equipment, and funding throughout the United States and overseas. The Contractor shall provide information technology (IT) management support, VI technology management support, and budget and logistics management support to: VI program management; policy development; direction; control; oversight; training;

and operations as required by this Performance Work Statement (PWS).

2.0. OBJECTIVE: To provide IT and VI technology management support to facilitate public affairs VI missions at DAF headquarters, major commands (MAJCOMs), field commands, field operating agencies (FOAs), direct reporting units (DRUs), Air and Space Force bases and units in continental United States (CONUS) and overseas. Provides the Air Force Public Affairs Agency (AFPAA) and all commanders with guidance on technology and systems for DAF photo, broadcasting, journalism, graphics, video, imagery transmission capabilities. Guides Air Force units through systems and equipment fielding, operations, training, and policy issues. With the Air Force Public Affairs community’s dependence on PA and VI automated information systems, and mission critical visual documentation for operational planning use, it is essential that each capability used by all supported elements be assessed for suitability over a spectrum of categories: systems and equipment interoperability, sustainment, logistics, migration path, assessment and authorization, and training. To remain current with the growing numbers of systems, integration planning is essential to build and provide in-place knowledge and structure to ensure systems and equipment continuity and guidance. AFPAA/AOX is the central management focal point. The vital public affairs VI systems and their programming and maintenance activities are performed via remote telework or at AFPAA HQ’S at Joint Base San Antonio-Randolph, Texas. These activities include but are not limited to: proactively planning for integration of current and future systems and VI mission equipment; maintaining web site configurations, and other IT related duties as assigned. Future Air Force systems and equipment will be required to be interoperable in Joint environments, increasing the need to have visibility in the development of Department of Defense (DoD) systems and operations.

3.0. REFERENCE: Reserved.

4.0. REQUIREMENTS: The Contractor shall provide the functional support required to fulfill the objectives as described in the following tasks:

4.1. The Contractor shall establish an efficient management structure to ensure effective administration of the distinct tasks when executed. The Contractor is encouraged and expected to generate innovative approaches to efficiently and effectively accomplish contract tasks, functions, and requirements in a professional manner, with fair and reasonable processes, and in a way which fosters pride and ownership in work performed. Additionally, the Contractor shall furnish daily technical service and program management support to provide continuity, analytical and technical aptitude, and wide breadth of public affairs VI expertise to support government requirements. To accomplish this support, the Contractor shall be required to prepare for and attend meetings at the discretion of the government; document, track, and resolve relevant action items; and develop after action reports and meeting minutes as required. The Contractor shall

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Professional Services and Support also be required to articulate verbal and written information in a logical, clear, and concise manner, delivering all products in the proper government format. The Contractor shall develop and maintain continuity books for each task to include, but not be limited to, the following items:

Point of Contact (POC) lists, reference material (to include documents, publications, Uniform Resource Locators (URLs)), archive critical decisions and events, implementation event calendar and milestones.

4.2. IT and VI Technology Management Support to Public Affairs VI Missions. The contractor shall perform duties supporting and executing the Public Affairs VI Program Management mission, managed by AFPAA.

4.2.1. TASK ONE: Public Affairs VI Technology and Equipment Architecture Development, and related Budget and Logistics Management Support. The Contractor shall lead the analytical effort necessary to document operational, technical and programmatic information on public affairs VI systems and equipment. At minimum, Contractor shall assist AFPAA in preparing Market Research Reports, Technical Evaluations, Bill of Materials, Salient Characteristics, Quotes from Vendors, posting RFQs on SEWP, Justifications for one-offs (i.e. Non-BPA items), Shipping documents to procure and field such systems and equipment, and align technology and equipment refresh solutions with budgetary plans and constraints.

4.2.1.1. Provide budget and logistical management subject matter expertise consultation for review and development of Future Years budget planning, including review of Procurement Documentation and preparation of supplemental budget requests for AFPAA/AOX approval.

4.2.1.2. Provide expertise for and support of Air Force and DoD budget processes to monitor obligations, commitments, and Defense Finance and Accounting Services payments related to procurement activities to ensure proper accounting of HQ AFPAA funds expenditures via use of Wide Area Work Flow (WAWF) and financial reporting applications. Perform monthly and annual reviews of Military Interdepartmental Purchase Requests (MIPRs), Miscellaneous Obligation/Reimbursement Documents (MORDs), awarded contracts, and financial documents using officially designated Air Force and DOD financial management applications.

4.2.1.3. Provide budget and logistics expertise to assist AFPAA in procuring AFPAA-approved VI equipment. Develop and submit purchase request documents for AFPAA approval and submit to the Defense Media Activity (DMA) Contracting Office via the DOD's Television-Audiovisual Support Agency (T-ASA). Generate required funding documents via Defense Enterprise Accounting and Management System (DEAMS ).

4.2.1.4. Provide logistics management expertise. Track delivery of purchased systems and equipment, and services to end-user units. Identify and resolve delivery issues, including incorrect addressing, lost shipments, and delivery of incorrect or damaged items.

4.2.2. TASK TWO: Develop, review and update IT Assessment and Authorization (A&A) documentation utilizing the Enterprise Mission Assurance Support Service (eMASS) and Information Technology Investment Portfolio Suite (ITIPS) to facilitate the deployment of new

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Professional Services and Support systems and maintain current systems. Prepare documentation in accordance with (IAW) DoD Risk Management Framework (RMF) guidance and DAF and MAJCOM A&A instructions for stand alone, networked, or deployed systems or versions fielded, upgraded or supported by AFPAA and its parent SAF/PA, as specified in Para 4.2.2.3.

4.2.2.1. Oversee the administrative process of properly registering AFPAA enterprise IT systems to ensure that they maintain Authority to Connect (AtC) and Authority to Operate (AtO) on the Air Force Global Information Grid.

4.2.2.1.1. Assign appropriate Mission Assurance Category (MAC) level and corresponding Information Assurance (IA) controls for each system. Satisfy all assigned IA controls with supporting artifact documentation unless otherwise mitigated.

4.2.2.1.2. Assemble and ensure proper appointment of members for RMF teams for each system, such as Configuration Management Boards. Convene regular meetings of RMF teams as required, and document minutes for each meeting.

4.2.2.1.3. Develop and execute a RMF implementation plan for each system, including conducting validation activities, preparing a Plan of Action and Milestones (POA&M), and conducting IA control reviews.

4.2.2.2.1. Database Content Management. Assist AFPAA with maintaining the database system, populating equipment information, analyzing VI production data, and integrating new fielded technologies. Advise AFPAA on site development and ensuring the development and utilization of the site as a useful tool in VI Program Management (equipment, production, and budget).

4.2.2.2.1.1. Access to the database shall be granted to AFPAA-authorized government users.

4.2.2.3. Advise AFPAA’s parent SAF/PA IT portfolio manager to ensure that enterprise Public Affairs systems have all accreditation documentation properly completed in the eMASS and ITIPS applications. Systems supported include:

4.2.2.3.1. 1st Combat Camera Squadron Storage Area Network (1 CTCS SAN)

4.2.2.3.2. Aerial Events System (AES)

4.2.2.3.3. Public Affairs Information Review System (PAIRS)

4.2.2.3.4. Air Force Outreach Request System (AFORS)

4.2.2.3.5. Commercial Internet Service Provider (C-ISP)

4.2.2.4. Knowledge Skills and Abilities/Qualifications: Must meet DoD 8570.01-Manual approved baseline certification for IAT Level II (https://public.cyber.mil/cw/cwmp/dod-approved-8570-baseline-certifications/). Must have 3-5 years of experience programming in a https://public.cyber.mil/cw/cwmp/dod-approved-8570-baseline-certifications/ https://public.cyber.mil/cw/cwmp/dod-approved-8570-baseline-certifications/

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Professional Services and Support

.NET framework with HTML, CSS, ASP.NET, and JavaScript. Must possess 3-5 years of experience administering Microsoft SQL Server databases or familiarity with other SQL-based database administration. Must have a working knowledge of Microsoft Azure cloud hosting concepts, Artifactory repository management, and Atlassian software development and collaboration tools (Git, Jira, Confluence) and awareness of DoD Risk Management Framework (RMF) requirements for system authorization.

4.2.3. TASK THREE: Provide overall VI Program Management expertise, consultation, direction and support to AFPAA, and global PA and VI units. Provide overall guidance and management of functions and tasks outlined in Tasks One and Two above.

4.2.3.1. Provide VI Program Management support, VI policy analysis, mission requirement analysis, and mission equipment expertise to assist in researching and vetting technical solutions for Public Affairs, VI, and Combat Camera systems and equipment requirements, including video and photo camera equipment, editing systems and the associated software, and ensuring compatibility with enterprise imagery content management systems.

4.2.3.2. Provide VI Program Management expertise to analyze VI Equipment Plan (VIEP) unfunded VI mission equipment requirement budgetary requests submitted by all AF Public Affairs units via the database application, establish validity, determine recommended prioritization, and identify and recommend items for bundled purchase out of the AFPAA central procurement account.

4.2.3.3. Archival Files. The Contractor shall maintain a complete file system of all contractor-related efforts, including day-to-day operations, and all VI program management records. All records and data shall be maintained by the Contractor for the life of the contract and shall be provided to the government anytime requested, and in total at the end of the contract. The government shall retain ownership of all records generated in the performance of this contract.

VI production data shall be accessible through an electronic retrieval system made readily available to customers. All material shall remain on file with the Contractor until contract termination, then returned to the Contracting Officer’s Representative (COR) for disposition.

4.2.3.4. Provide VI Program Management Consultation Service. The Contractor shall provide continuous consultation, problem solving, and assistance services to AFPAA and AFPAA-authorized customers at MAJCOMs, FOAs, DRUs, and Wings at all global PA or VI locations.

4.2.4. Knowledge Skills and Abilities/Qualifications: Individuals shall demonstrate a minimum of 5 years’ experience in IT and/or public affairs VI career fields such as operations, staff planning, programming, budget, systems and/or equipment integration/development. Bachelor degree desired. Individuals shall possess knowledge and/or experience in the areas of management, development, requirements management, budget management, procurement support, and web development.

4.3. DELIVERABLES: Attachments A and B

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Professional Services and Support

4.4. Services Summary: Attachment C

5.0. GOVERNMENT FURNISHED PROPERTY:

5.1. Title of Documentation: AFI 35-series (Public Affairs), predominantly AFI 35-101, Public Affairs Operations;, AFH 35-115, Visual Information, and supplements, additions and changes as published; DODI 5040.02, Visual Information, and DODI 5040.07, Visual Information (VI) Productions.

5.2. Government Provided Equipment/Office: Government will provide facilities, local area network (LAN) connections and internet access at JBSA-Randolph, but not for remote work.

Government will also provide computers (hardware and software), e-mail, and other standard office equipment necessary.

6.0. DATA: The government has unlimited rights to all deliverables of this task order to include intellectual property rights.

7.0. TRAVEL:

7.1. The Contractor may be required to travel to attend meetings in support of tasks listed above to fulfill this PWS, as directed per instance of travel by AFPAA/AOX. All trips will be IAW regulatory requirements and actual travel shall be coordinated and pre-approved by the COR in writing. Reimbursement will be limited to actual expenses, subject to the limitations of the Joint Travel Regulations.

7.2. Local travel to attend meetings within the local city or base of assignment commuting vicinity shall be considered a cost of doing business and shall not be separately reimbursed.

8.0. SECURITY INSTRUCTIONS: The following provisions apply:

8.1. Contract does not require access to classified information or systems.

8.2. Contractor will ensure all employees and potential employees possess a current National Agency Check with Inquiries (NACI) background investigation. NACI is required for all Contractor employees who are to be provided access to Government e-mail/Internet, LAN/Wide Area Network (WAN) and other Government information networks.

8.3. Contractor employees shall complete the Information Systems Users Course (computer-based training) prior to gaining access to “.mil” domains IAW AFMAN 17-1301, Computer Security, and AFI 17-100, Air Force Information Technology (IT) Service Management

8.4. All contractors (including subcontractors) identified in the Statement of Work shall supplement their current security practices by requiring personnel involved in executing this contract to complete Government-sponsored and administered Operations Security (OPSEC) training. Upon contract award, all identified contractors (including subcontractors) shall review

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Professional Services and Support the AFPAA Operations Security (OPSEC) Plan and acknowledge that they will meet the requirements contained within. The contractor must immediately notify the Government upon the discovery of any nonconformance with the OPSEC Plan.

8.5. All contractors (including subcontractors) identified in the Statement of Work shall supplement their current security practices by requiring personnel involved in executing this contract to complete Government-sponsored and administered Controlled Unclassified Information (CUI) training and follow DoD, DAF and local policies and procedures for protection, transmission and destruction of CUI material. The contractor must immediately notify the Government upon the discovery of any nonconformance with CUI policies and procedures.

8.6. All contractors (including subcontractors) identified in the Statement of Work shall complete initial, annual and refresher security, OPSEC and CUI training as identified by the COR.

8.7. Upon termination or transfer, contractor employees will return their government-issued common access card (CAC) to the COR, AFPAA Security Assistant(s) or other designated government representative.

9.0. ADMINISTRATION CONSIDERATIONS:

9.1. Place of Performance: The Contractors should be located at facilities on Joint Base San Antonio-Randolph, Texas, to perform and accomplish tasks identified in this task order. Remote work may be approved by the COR. Database administration through remote access is available and required to perform:

9.1.1. Administration of the cloud-based server storage.

9.1.2. Maintenance and upgrades of databases.

9.1.3. Updates and modifications to web pages.

9.1.4. Programming, development, and implementation of new features.

9.1.5. Troubleshooting of network connectivity and other service performance issues.

9.2 Duty Hours: Normal duty hours are 8:00 am (0800) to 5:00 p.m. (1700) local time, Monday through Friday, or those hours designated as base normal duty hours except for Federal Holidays.

The following Federal Holidays listed below are observed. When the Contractor’s work schedule conflicts with an Air Force mission requirement, the Contractor shall advise the CO and reschedule the work to minimize disruption. When the government observes “Installation Family Days” the Contractor will be required to perform normal duties unless given advance permission in writing from the COR at HQ AFPAA to work from an alternate work location, to include any remote of flexible scheduling options.

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• New Year’s Day: 1 January

• Martin Luther King’s Birthday: third Monday of January

• President’s Day: third Monday of February

• Memorial Day: last Monday in May

• Juneteenth: 19 June

• Independence Day: 4 July

• Labor Day: first Monday in September

• Columbus Day: second Monday in October

• Veterans Day: 11 November

• Thanksgiving Day: fourth Thursday in November

• Christmas Day: 25 December

9.2.1 Orientation: Orientation will be will be ☒ paid at the billable rate or ☐ compensated separately.

9.2.2 Invoicing – The contractor shall only bill for services performed. Invoicing is authorized monthly after beginning of performance. Invoicing is authorized monthly after beginning of performance.

9.3. Contractor Manpower Reporting: The Contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract via a secure data collection site. The Contractor is required to completely fill in all required data fields at https://sam.gov/content/entity-reporting. Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October of each calendar year. Contractors may direct questions to the SAM.gov help desk.

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ATTACHMENT A: ACRONYMS

1 CTCS SAN 1st Combat Camera Squadron Storage Area Network A&A Assessment and Authorization ACT Accounting Control Transaction AES Aerial Events System AFORS Air Force Outreach Request System AFPAA Air Force Public Affairs Agency AIM2 Automated Information Multimedia Management AtC Authority to Connect AtO Authority to Operate AO Operations Directorate BPA Blanket Purchase Agreement C-ISP Commercial Internet Service Provider CMRA Contractor Manpower Reporting Application CONUS Continental United States CO Contracting Officer COR Contracting Officer’s Representative CRIS Commanders Resource Integration System DAF Department of the Air Force DEAMS Defense Enterprise Accounting and Management System DMA Defense Media Activity DoD Department of Defense DRU Direct Reporting Unit eMASS Enterprise Mission Assurance Support Service FOA Field Operating Agency HAF Headquarters Air Force IA Information Assurance IAW In Accordance With IT Information Technology MAC Mission Assurance Category MAJCOM Major Command MIPR Military Interdepartmental Purchase Requests MM Meeting Minutes MORD Miscellaneous Obligation/Reimbursement Document MPR Monthly Progress Report NACI National Agency Check Inquiry PA Public Affairs PAIRS Public Affairs Information Review System POA&M Plan of Action and Milestones POC Point of Contact PWS Performance Work Statement

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RFQ Request for Quote RMF Risk Management Framework SAF Secretary of the Air Force SEWP Solution for Enterprise-Wide Procurement SF Standard Form T-ASA Television-Audiovisual Support Agency TR Trip Report URL Uniform Resource Locator USAF United States Air Force VI Visual Information VIEP Visual Information Equipment Plan WAN Wide Area Network WAWF Wide Area Work Flow

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ATTACHMENT B: DELIVERABLES

1.0. All deliverables must meet professional standards, and the requirements set forth in contractual documentation. The Contractor shall deliver all reports and analysis in an AFPAA/AOX approved format. The Contractor will be responsible for delivering all end items specified. The items listed in Table 1 are deliverables that fall within the scope of this task and which are illustrative of the type of work the Government expects to order. All products must present a clear and lucid organization and be crafted to a professional level.

2.0. Monthly Progress Reports will be provided to AFPAA/AOX. In addition to other required reports in Table 1, products will be requested as necessary to meet AFPAA/AOX needs. The monthly progress report shall provide status of deliverables, and expenditure status by procurement task. Status of expenditure compared to overall procurement project contract value will also be depicted. Issues or concerns that may affect delivery dates, along with any additional problem areas concerning the contract or Contractors, will also be identified in the monthly report. Specific formats shall be proposed by the Contractor in the work plan and accepted by the government.

3.0. Travel expenditure details will include but not be limited to name of traveler, purpose of trip, dates of trip, location of trip, transportation and lodging costs, and any fees associated if applicable. Travel will be approved by the COR prior to travel.

Table 1: Reporting Requirements

TYPE DELIVERY REQUIREMENTS

Monthly Progress Report

(MPR)

MPR will be delivered the first Friday of every month to AFPAA/AOX and/or COR POCs.

Trip Report (TR)/Meeting Minutes (MM)

TR/MMs will be delivered to AFPAA/AOX and/or COR POCs the fifth workday following the event unless otherwise stipulated by AFPAA/AOX staff. If AFPAA is the meeting host agency, MM will also be distributed no later than the fifth business day following the event to all pertinent meeting attendees.

Staff Correspondence All staff correspondences (i.e. Staff Summary Sheets, Bullet Background Papers, Item of Interest, slides, talking and position papers) will adhere to AFPAA format guidelines. Set suspense will be met, with time built in for review through proper AFPAA/AOX chain unless otherwise stipulated.

Continuity Binder(s)/Smart Books

Contractor will develop and maintain continuity binder(s). All sections/documents in binders will also have corresponding electronic copy for quick update and e-distribution. The binder(s) will include but are not limited to:

• POC list (by organization and by functional system) and contact information

• Reference material (training, documents, publications, URLs)

• Archival critical decisions and events (emails, MFRs, documents)

• Implementation Event Calendar

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ATTACHMENT C: MONTHLY PROGRESS REPORT

1.0. Task Information.

1.1. Contract number and Client Order ID number

1.2. IT Manager assigned

1.3. Accounting Control Transaction (ACT) number and reporting period

1.4. Client agency and location

1.5. Brief task description

2.0. Reporting Period Information.

2.1. For each employee: name, skill level, regular hours worked (denoting on-site or remote), and cumulative regular hours worked.

2.2. The portion of the report described above must contain the following statement: “I certify to the best of my knowledge and belief the above named employee(s) worked the hours shown at the skill levels indicated.” This statement shall be followed by a signature and date of the (Contractor) Program Manager or his/her designee directly following statement).

2.3. Any employee vacancies or anticipated vacancies on this project. Provide date for it.

2.4. Summary of project progress, including graphic presentation, using acceptable project management software (i.e., Microsoft Excel or Project) approved by the COR

2.5. A narrative of work accomplished during the reporting period and significant events

2.6. Deliverable process

2.7. Problem areas

2.8. Anticipated activity for the next reporting period

2.9. Description of any travel or unique services provided

2.10. Other relative information as necessary

NOTE: Format above may be adjusted by written communication from AFPAA/AOX to the Contractor.

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ATTACHMENT D: SERVICES SUMMARY

PWS Para

Performance Objective Performance Threshold

4.2.1.2.

4.2.1.3.

4.2.1.4.

Public Affairs Visual Information Systems and Equipment Architecture Development. Monthly budget report due to AFPAA/AOX by first Friday of each month showing obligations, commitments, and payment history.

100% accuracy of contractor files and historical activity data.

100% on time reports.

4.2.2.1.

4.2.2.1.1.

Develop and review information technology Assessment and Authorization (A&A) documentation into the Enterprise Mission Assurance Support Service (eMASS) to facilitate the deployment of new systems. Prepare documentation IAW Risk Management Framework (RMF) guidance and Air Force and MAJCOM A&A instructions for stand alone, networked, or deployed systems or versions fielded, upgraded or supported by AFPAA and its parent SAF/PA, as specified in the PWS.

No loss of service, nor loss of AtC or AtO on the Global Information Grid at fault of the contractor. 100% compliance with established enterprise IA controls.

4.2.2.2.

4.2.2.2.1.2.

The Contractor will ensure the design, architecture, and the development and maintenance of web enabled databases meet AF guidelines. Contractor will also be responsible to ensure personnel with web database privileges are properly trained and adhere to Air Force and AFPAA standards.

100% accuracy of contractor files and historical activity data.

4.2.2.3.1. Provide advice regarding the 1st Combat Camera Squadron Storage Area Network (1 CTCS SAN) concerning all accreditation documentation properly completed in the Enterprise Mission Assurance Support Service (eMASS) database.

100% response to request for advice or assistance.

4.2.2.3.2. Provide advice regarding the Aerial Events System (AES) concerning all accreditation documentation properly completed in the Enterprise Mission Assurance Support Service (eMASS) database.

100% response to request for advice or assistance.

4.2.2.3.3. Provide advice regarding the Public Affairs Information Review System (PAIRS) concerning all accreditation documentation properly completed in the Enterprise Mission Assurance Support Service (eMASS) database.

100% response to request for advice or assistance.

4.2.2.3.4. Provide advice regarding the Air Force Outreach Request System (AFORS) concerning all accreditation documentation properly completed in the Enterprise Mission Assurance Support Service (eMASS) database.

100% response to request for advice or assistance.

4.2.3.2. Prepares global VIEP proposed purchase plans and sends plans to AFPAA/AOX NLT 30 Sep and 31 Mar of each year, based on priorities and available budget in AFPAA-directed spend plan.

100% accuracy of contractor files and historical activity data.

100% on time reports.