PWS_Lease_METC_F2MTME6119AW01_R1.pdf

PERFORMANCE WORK STATEMENT

FOR

HEMATOLOGY ANALYZER LEASE SERVICE

1 DESCRIPTION OF SERVICES. The contractor shall provide non-personal services, to include all management, tools, supplies, equipment, and labor necessary to provide the lease of six (6) Hematology Analyzers for the Medical Education and Training Campus (METC) located at JBSA - FSH, TX and will be used for the Medical Laboratory Program.

1.1 SPECIFIC REQUIREMENTS. The contractor shall provide six (6) XS1000i 5-Part

Differential Hematology Analyzer Systems to include CPU/Monitor, Bar Code Reader and

Printer. Contractor shall also provide 100% on-site maintenance, repair and calibration service for all six (6) systems and accessories/components. The service and support shall be in accordance with the following:

1.1.1 Live Telephone Support. Live telephone support shall be available to METC from

8:00am to 5:00pm Central (Local San Antonio TX Time), five (5) days per week (except holidays) via a toll-free number for service calls. Provide toll-free number upon contract award.

Service calls made outside of those hours shall be received by contractor’s answering service.

All requests for service/support shall be handled by contractor in the order in which they are received.

1.1.2 Initial Service Request/Telephone Support. The initial request for service/support shall be directed to contractor at the toll-free telephone number. The contractor’s initial response to a request for service shall be to provide telephone service/support to METC and its site personnel. Attempt to determine the cause of any operational issues and resolve any such issues with site personnel by telephone. If contractor is unable to resolve such issues, contractor shall dispatch a field service engineer to METC for on-site service.

1.1.3 On-Site Service – Not Operational Condition. In the event that a service request/operating issue is not resolved by telephone support and the Unit remains “not operational” (meaning the Unit fails to perform in strict accordance with the Technical

Specifications), have field service personnel on-site at METC within one (1) business days after the termination of telephone support to service the Unit in question. If contractor is unable to repair the Unit on-site, the contractor will be responsible for all costs for packing and shipping unit back to company for repairs. Contractor will also provide another unit in its place, if necessary, until unit is repaired or as a permanent replacement. This will be determined by

METC based on curriculum/student requirements at the time.

1.1.4 Access to Unit. METC will make the Unit available to contractor for service, software upgrades, calibrations and remote diagnostics, and METC will cooperate with contractor in the case of any Unit that is not operational by providing any information and records relating to its maintenance or use requested by the contractor.

1.1.5 Cost Estimate. Provide the government with a cost estimate for any service required that is not covered under the aforementioned; to include any on-site service calls made by contractor that are a result of operator error. The contractor SHALL NOT perform any of these services until notified to proceed by the Contracting Officer (CO).

1.2 GENERAL INFORMATION.

1.2.1 NON-PERSONAL SERVICES. The Government will neither supervise the Contractor nor control the method by which the Contractor performs the required tasks. Under no circumstances will the Government assign tasks to, or prepare work schedules, for the

Contractor. The Contractor shall manage its employees and guard against any actions that are of the nature of personal services, or give the perception of personal services. The Contractor shall immediately notify the CO if any Government action(s) constitute or have a perception of being personal services. These services shall not be used to perform work of a policy/decision making or management nature, i.e., inherently Governmental functions. All decisions relative to programs supported by the Contractor shall be the sole responsibility of the Government.

1.2.2 CONTRACTOR FULL-TIME EQUIVALENT REPORTING. Report ALL

contractor labor hours (including subcontractor labor hours) required for performance of services provided under this PWS for Sysmex XS1000i Automated Hematology Analyzer system lease via a secure data collection site. The Contractor is required to completely fill in all required data fields at https://afcmra.hqda.pentagon.mil/login.aspx.

Reporting inputs shall be for the labor executed during the period of performance for each

Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October of each calendar year. Contractors may direct questions to the Contractor Manpower Reporting

Application (CMRA) help desk.

REPORTING PERIOD: Contractors are required to input data by 31 October of each year.

USER MANUALS: Data for Air Force service requirements must be input at the Air Force

CMRA link. However, user manuals for government personnel and contractors are available at the Army CMRA link at http://www.ecmra.mil.

1.2.3 RECORDS MANAGEMENT. The Contractor shall manage all data created for

Government use or legally controlled by the Government, in support of the functional activity or required by AF publication, IAW the AF Records Management procedures in Air Force

Instruction (AFI) 33-322, Records Management Program, paragraph 3, Air Force Manual

(AFMAN) 33-363, Management of Records, paragraph 6.3, AFI 33-364, Records Disposition–

Procedures and Responsibilities, paragraph 5, and the Air Force Records Disposition Schedule

(RDS) located at https://afrims.amc.af.mil/rds_series.cfm or http://www.amc.af.mil/shared/media/document/AFD-060803-003.pdf.

1.2.4 QUALITY CONTROL. Develop and maintain a Quality Control Plan (QCP) to ensure the requirements are provided as specified in Section 1.1 of the PWS. As a minimum, develop quality control procedures that address the areas identified in section 2, Service Delivery

Summary. Identify any applicable commercial and industry Safety Standards and include them in the QCP. Provide the Government the contact information, to include business telephone, cell phone if necessary, and business email address of a designated Quality Control inspector, who shall be available to respond to the Government’s request within (24) hours after notification.

The QCP shall be submitted to the CO (15) days after contract award and five (5) days when changes are made thereafter.

1.2.5 QUALITY ASSURANCE. The Government shall evaluate the Contractor’s performance IAW the Government’s Quality Assurance Surveillance Plan (QASP), by designating a COR to monitor performance to ensure the service is performed in conformance to

PWS specifications. The COR shall inspect each task as completed as necessary. Re-performance shall be the remedy for nonconformance to standards at no increase in contract prices.

1.2.6 HOURS OF OPERATION. Perform maintenance service during normal business hours of Monday through Friday, 8:00am to 5:00pm CST, excluding federal holidays.

1.2.7 HOLIDAYS OBSERVED. New Year’s Day, Birthday of Martin Luther King, Jr., Washington’s Birthday (Presidents’ Day), Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day and Christmas Day.

1.2.8 SECURITY REQUIREMENTS. The contractor may be required to obtain a base pass for all vehicles and personnel entering Joint Base San Antonio–Fort Sam Houston. All vehicles must have current registration and proof of insurance. All vehicle operators must have a valid government issued driver’s license. The sponsor’s contact information will be provided to the contractor after contract award.

1.2.9 PERFORMANCE OF SERVICES DURING CRISIS DECLARED BY THE

NATIONAL COMMAND AUTHORITY OR OVERSEAS COMBATANT

COMMANDER. The services required under this PWS are not designated as mission essential.

1.2.10 SPECIAL QUALIFICATIONS. Contractor personnel shall be certified by appropriate federal and state regulatory agencies to meet federal and local certification requirements in maintenance of Sysmex XS1000i Automated Hematology Analyzer system.

1.2.11 PERIOD OF PERFORMANCE. The period of performance shall be for a base period of 12 months and four (4) 12-month option periods.

2 SERVICE DELIVERY SUMMARY.

Performance Objective

PWS

Paragrap h

Performance Threshold

1. Initial service request/ telephone support

1.1.2 100% resolution to operational issues

2. On-site service – not operational condition

1.1.3 Field service personnel on-site within 1

business day after termination of telephone support

3. Access to unit 1.1.4 100% service, software upgrades, calibrations and remote diagnostics

3 GOVERNMENT FURNISHED PROPERTY AND SERVICES. Not applicable.

4 APPENDICES.

A. HOLIDAYS OBSERVED

APPENDIX A

HOLIDAYS OBSERVED

Holiday Official Date

New Year’s Day January 1st

Birthday of Martin Luther King, Jr. Third Monday in January

Washington’s Birthday (Presidents’ Day) Third Monday in February

Memorial Day Last Monday in May

Independence Day July 4th

Labor Day First Monday in September

Columbus Day Second Monday in October

Veteran’s Day November 11th

Thanksgiving Day Fourth Thursday in November

Christmas Day December 25th

Note: When any holiday falls on a non-workday – Saturday or Sunday – the holiday usually is observed on Monday (if the holiday falls on Sunday) or Friday

(if the holiday falls on Saturday).