PWS_Laundry_Services.pdf

FA3016-13-T-0018

Attachment 1

24 March 2013

PERFORMANCE WORK STATEMENT

FOR

LAUNDRY SERVICES, JOINT BASE SAN ANTONIO, FORT SAM HOUSTON TX

1. DESCRIPTION OF SERVICES / GENERAL INFORMATION. The Contractor shall provide the facility, labor, supervision, materials, equipment, vehicles for transport of laundry to and from Contractor’s Facility and transportation necessary to perform full laundry service at the Contractor’s facility as defined in this Performance

Work Statement (PWS).

1.1. DESCRIPTION OF SERVICES. The Contractor shall perform to industry standards and quality standards defined in the PWS and Appendix 1. The Contractor shall manage and operate the Laundry Pickup and Delivery service points located at Building 2640, (Back Loading Dock), 2310 Harney Road, Fort Sam Houston, Texas, as defined in this PWS.

Period of Performance will be one (1) basic year with four (4) one-year options.

1.2. CONTRACTOR PERSONNEL

1.2.1. QUALIFICATIONS. Contractor personnel shall be properly trained to meet specified requirements of this contract. Any cost entailed shall be the responsibility of the Contractor.

1.2.2. PROJECT MANAGER. The Contractor shall provide a full time project manager and alternate, who shall act with full authority for the Contractor and shall be responsible for the overall management and coordination of work under this contract. The names of these individuals shall be submitted in writing to the CO and COR no later than the start of the contract.

1.2.3. MANAGER AVAILIBILTY. The project manager, or alternate, shall be available within one (1) hour after being contacted by the Contracting Officer (CO) or Contracting Officer’s Representative (COR) to discuss problems during duty hours (0715-1600).

1.2.4. CONTRACT EMPLOYEE. Contractor shall not employ persons for work on this contract if such employee is identified to the Contractor by the CO as a potential threat to the health, safety, security, well being, or operational mission of the installation or its population. The CO reserves the right to direct the Contractor to remove from the job site any Contractor employee whom the CO determines endangers persons, property, or military security, or has overt evidence of a communicable disease.

1.2.5. PERSONAL APPEARANCE OF CONTRACT PERSONNEL. Contractor personnel will present a neat and clean appearance while on the installation.

1.2.6. IDENTIFICATION BADGE. All Contractor personnel shall wear identification badges (i.e., name tags) that contain the company name, employee name and job title. Identification on the badge shall be readily discernible from a distance of five (5) feet. The Contractor shall at its expense, provide required name badges.

1.2.7. CONTRACT PERSONNEL CONDUCT. Contractor personnel shall observe and comply with the rules and regulations prescribed by the Installation Commander concerning fire, safety, and possession of firearms or other lethal weapons, when on the installation. Contract personnel shall be subject to such checks as deemed necessary to ensure that no violations occur.

1.2.8. CONTRACT PERSONNEL LANGUAGE SKILLS. The offeror shall ensure that all contractor employed personnel having access to JBSA-FSH can read, write, speak and understand English.

1.2.9. VEHICLE OPERATORS. Contractor personnel operating privately owned vehicles on Fort Sam Houston shall have auto insurance and a valid state license for the category of vehicle being operated and shall comply with installation regulations regarding motor vehicle use.

1.2.10. SUPERVISION AND CONTROL. The Government shall not exercise any supervision or control over the

Contractor’s employees performing services under this contract. Such employees shall be accountable not to the

Government, but solely to the Contractor, who in turn is responsible to the Government.

1.3. GENERAL INFORMATION

1.3.1. Unless specifically identified as Government provided, the Contractor shall perform the following services identified in this PWS. The Contractor shall also ensure Quality Standards are maintained in the performance of this contract as identified in Appendix 1.

1.3.2. MANAGEMENT AND OPERATION OF LAUNDRY PICKUP AND DELIVERY SERVICE POINT.

Manage and operate a Laundry Pickup and Delivery Service Point at Fort Sam Houston, Texas, Building 2640.

1.3.3. LAUNDRY PICKUP/DELIVERY SERVICE POINT. Operate Laundry Pickup and Delivery Service

Point between the hours of 0715 – 1600, Monday through Friday, excluding holidays.

1.3.4. MAINTENANCE OF SERVICE POINT. Maintain the Laundry Service Point in a clean, neat and orderly condition at all times, emptying trash receptacles as needed. The contractor shall dispose of the collected trash in the dumpster located behind building 2640.

1.3.5. GROUNDS MAINTENACE. Contractor shall maintain/clean area adjacent to the loading dock that is the primary service zone for pickup and delivery.

1.3.6. PICKUP AND DELIVERY SCHEDULING. Coordinate the pickup and delivery schedules with unit representatives so as to meet lead time requirements as specified in Paragraph1.4.4., and avoid customer waiting.

1.3.7. RECEIVE, STORE, TRANSPORT, AND ISSUE UNIT LINEN. Receive, temporarily store, transport and issue authorized unit linen/items in such a manner as to maintain strict item accountability, and lot integrity of all laundry items using commercially accepted laundry practices. The contractor shall coordinate pickup and delivery schedules with the mission partners; 32d Army Medical Department Center and School (AMEDD), San

Antonio Medical Center (SAMC), 502 Mission Support Group (MSG), Navy Medical Training Center (NMTC), Air Force, HHD 470 th and their subordinate units, to meet lead time requirements and ensure the processing and delivery of laundered items meets mission requirements.

1.3.8. TRANSPORTATION OF LINEN. Soiled and clean items shall not be transported in the same vehicle at the same time.

1.3.8.1. All clean items shall be protected from soiling (dust, lint, debris) during transport to Pickup and Delivery

Service Point.

1.3.9. SUFFICENT PERSONNEL. The Contractor shall provide sufficient personnel to maintain the Pickup and

Delivery Service Point so as to avoid the customer waiting thirty (30) minutes or more.

1.4. LAUNDRY SERVICE.

1.4.1. SERVICE STANDARDS. Launder/process Fort Sam Houston organizational linen/equipment in accordance with general industry standards, care labels instructions and finishing codes as listed in Appendix 4.

1.4.2. ORGANIZATIONAL CLOTHING AND INDIVIDUAL EQUIPMENT. Launder organizational clothing and individual equipment (OCIE) IAW manufacturer labels, TM 10-8400-201-23, and TM 10-8400-203-23 standards.

1.4.3. CARE LABEL EXCEPTION. The Contractor shall follow care label instructions with the following exception: Chemical clothing (MOP Suits) used for training shall be washed with a cold water detergent only formula.

1.4.4. PROCESSING TIME. Process all laundry items within three (3) workdays after receipt of soiled linen/items.

1.4.5. LOT INTEGRITY. Maintain lot integrity of all laundered linen/items utilizing standard commercial laundry practices.

1.4.6. PACKAGING. Bundle or assemble laundered linen/items in such a manner as to facilitate the transfer of linen/items between the Contractors facility and authorized drop off point on Fort Sam Houston, while maintaining accountability and lot integrity, and cleanliness and sanitation standards.

1.5. LOST OR DAMAGED LAUNDRY ITEMS.

1.5.1. The Contractor shall be liable for return of the number and kind of articles furnished for service under this contract; and shall indemnify the Government for any loss or damage to such articles.

1.5.2. The Contractor shall pay to the Government the value of any lost or damaged property using Federal supply schedule price lists. If the property is not on these price lists, the Contracting Officer shall determine a fair and reasonable price.

1.5.3. The Contracting Officer will allow credit for any depreciation in the value of the property at the time of loss or damage. The Contracting Officer and the Contractor shall mutually determine the amount of the allowable credit.

1.5.4 Failure to agree upon the value of the property or on the amount of credit due will be treated as a dispute under the Disputes clause of this contract.

1.5.5. In case of damage to any property that the Contracting Officer and the Contractor agree can be satisfactorily repaired, the Contractor may repair the property at its expense in a manner satisfactory to the Contracting Officer, rather than make payment under paragraphtwo of this section.

1.6 INSPECTION AND ACCEPTANCE

1.6.1. ACCEPTANCE. Contractor laundered items are subject to acceptance by an appointed customer unit representative, or COR at the time of delivery or customer pickup. Customer representatives will be identified and listed by memorandum from the COR at time of award and as changes occur.

1.6.2. UNACCEPTABLE SERVICE. Contractor laundered items deemed unacceptable by the COR will be re-processed within one (1) workday at no expense to the Government, marked as rework laundry items, and segregated from other laundry items.

1.7. LAUNDRY TICKET REQUIREMENT.

1.7.1. The Contractor shall provide commercially acceptable laundry tickets. Laundry tickets will consist of original and two copies; a copy will be provided to the authorized customer at the time of Pickup and Delivery. The original laundry tickets, once items have been retuned, will be consolidated by date sequence, and hand-carried to the COR

Office located at Building 2640 at the end of each month.

1.7.2. The laundry ticket will clearly identify the authorized customer and unit (to include parent activity, e.g., A

Co, 187 th

Med Bn, 32 nd

Bde), item description, number of items being laundered, date and time of customer drop off, date and time of customer pickup, and customer signature. The Contractor shall ensure that only authorized designated customers receipt for items, in accordance with Paragraph1.6.1. above.

2. QUALITY

2.1. QUALITY CONTROL. The contractor shall develop and maintain a Quality Control Program (QCP) to ensure services are performed in accordance with the PWS. The contractor shall develop and implement procedures to track, identify, prevent, remedy and ensure non-recurrence of defective service. The contractor is responsible for the QCP to include updates to ensure compliance with the PWS. Contractor’s QCP shall be summarized and provided to the Contracting Officer in the form of a Quality Control Plan within ten (10) calendar days after award of contract.

2.2. QUALITY ASSURANCE. The government will periodically evaluate the contractor’s performance by appointing a representative(s) to monitor performance to ensure services are received throughout the life of the contract. The government representative will also evaluate the contractor’s performance through intermittent on-site inspections of the contractor's quality control program and receipt of complaints from base personnel. The government may inspect each task as completed or increase the number of quality control inspections if deemed appropriate because of repeated failures discovered during quality control inspections or because of repeated customer complaints. Likewise, the government may decrease the number of quality control inspections if merited by performance. The government will also investigate complaints received from customers.. The contractor shall be responsible for initially validating customer complaints. However, the Contracting Officer shall make final determination of the validity of customer complaint(s) in cases of disagreement with customer(s).

2.3. GOVERNMENT REMEDIES. The contracting officer shall follow the requirements of FAR 52.212-4, Contract Terms and Conditions for Commercial Items (February 2012), for contractor’s failure to correct nonconforming services.

2.4. CONTRACT DISCREPANCY REPORTS. When the Contractor’s performance is unsatisfactory, a Contract

Discrepancy Notice will be given to the Contractor by the CO. The Contractor shall reply to the CO in writing giving reason for the unsatisfactory condition, corrective actions taken, and procedures to prevent recurrence.

Payment will only be made for acceptable products and services provided.

2.5. POST-AWARD PRE-PERFORMANCE ORIENTATION CONFERENCE. The contractor or its authorized representative may be required to attend a post-award conference prior to commencement of any work under the contract. The contracting office will notify the contractor after award of the contract, as to the specific time and location of conference.

2.6. PERFORMANCE EVALUATION MEETINGS. The Contractor Project Manager, CO, and the COR will meet quarterly, or as deemed necessary by the CO. Minutes will be taken at all performance evaluation meetings and furnished to the Contractor. Should the Contractor non-concur with the minutes, the Contractor shall state, in writing, any areas of non-concurrence, and submit to the CO within one (1) week of receipt of the signed minutes.

3. SAFETY

3. SAFETY. The Contractor shall follow AFI 91-203, Air Force The US Air Force Mishap Prevention Program, in its entirety, the in the operation of the laundry pickup and delivery point at Building 2640, Joint Base San Antonio-

Fort Sam Houston, Texas. The Contractor shall provide a safety orientation to all employees prior to their employment, and at least quarterly thereafter. The Contractor shall comply with all applicable Federal, State, and

Air Force Instructions, including as a minimum, guidance in 29 Code of Federal Regulation (CFR) 1910, Occupational Safety and Health Act (OSHA) at all times.

3.1. HAZARDOUS COMMUNICATION (HAZCOM) PROGRAM. The Contractor shall follow AFI 90-821, Hazardous Communication, Paragraph2.7., in the operation of the laundry pickup and delivery point. The

Contractor shall provide Hazardous Communication training to all employee(s) prior to employment, and at least quarterly thereafter.

3.2. INFECTIOUS CONTROL PROGRAM. The Contractor is responsible for having a basic infection control program that meets all Federal and State requirements. An example can be found at osha.gov; Bloodborne

Pathogens and Hazardous Communication Standard. The Contractor will provide Blood Borne Pathogen training to all employees having direct contact with potentially hazardous soiled laundry.

3.3. FIRE PREVENTION. The Contractor shall follow AFI 32-2001, Fire Prevention Services Program in the operation of the laundry pickup and delivery point. The Contractor shall provide the fire prevention training to all employees, prior to their employment, and at least quarterly thereafter (reference AFI 32-2001, paragraph 3.3.5.).

3.4. KEY CONTROL.

3.4.1. The Contractor shall control keys issued by the Government to prevent loss or use by unauthorized persons.

The Contractor shall not duplicate Government keys. The Contractor shall include key control procedures in the

Contractor’s QC Plan.

3.4.2. The Contractor shall report the loss of a key(s) to the CO immediately during normal duty hours, or at the beginning of the next day, if the loss occurs outside of normal duty hours.

3.6.3. In the event keys are lost, the CO may require the Contractor to re-key or replace the affected locks at no cost to the Government. The Government, at its option, may replace or re-key the affected lock(s) and deduct the total cost of re-keying or replacing the lock(s) from the monthly payment due the Contractor.

4.SECURITY REQUIREMENTS.

4.1. All DoD contractor employees must submit a Position of Trust background investigation (SF 85P) to the 502

Security Forces/Pass and Identification Office, building 4179. Each Facility Security Officer (FSO) must setup a profile in the Joint Personnel Adjudication System (JPAS) for each contractor employee within 5 working days of employment. The contractor, when notified of an unfavorable determination by the government, shall withdraw the employee from consideration from working under the contract.

4.2. The Contractor shall be responsible for obtaining installation access as required (e.g., ID cards and vehicle registration) for all Contractor personnel authorized to work on the installation. All Government furnished identification shall be returned to the Government upon termination of the contract or when an employee no longer works at this installation (JBSA-FSH).

4.3 AIR FORCE ANTITERRORISM (AT) PROGRAM

The AT program seeks to deter or limit the effects of terrorist acts against the AF by giving guidance on collecting and disseminating timely threat information, providing training to all AF members, developing comprehensive plans to deter and counter terrorist incidents, allocating funds and personnel and implementing AT measures. In accordance with AFI 10-245 paragraph2.18 and paragraph2.25, DOD contractors and sub-contracts personnel shall be offered Level 1 – AT Awareness Training. Compliance with the training will be monitored by the contracting officer’s representative.

5. GOVERNMENT FURNISHED FACILITIES AND SERVICES

5.1. GOVERNMENT FURNISHED FACILITIES. The Government will provide for the Contractor’s use, the laundry pickup and delivery point facility, consisting of approximately 690 sq ft, and approximately 15 feet of loading dock space adjacent to the warehouse space connected by a large overhead door located at Building 2640

(back loading dock), 2310 Harney Road, Joint Base San Antonio, Fort Sam Houston, Texas.

5.2. Government facilities have been inspected for compliance with the Occupational Safety and Health Act

(OSHA). No hazards have been identified for which work- around have been established. Should a hazard be subsequently identified, the Government will correct OSHA hazards according to base wide Government developed and approved plans of abatement taking into account safety and health priorities. A higher priority for correction will not be assigned to the facilities provided there under. The fact that no such conditions have been identified does not guarantee that any possible hazards do not exist, nor that work around procedures will not be necessary, nor that will the facilities, as furnished be adequate to meet the responsibilities of the Contractor Compliance with OSHA and other applicable laws and regulations for the protection of employees is the obligation of the Contractor.

Further, the Government will assume no liability or responsibility for the Contractor’s compliance or noncompliance with such requirements, with the exception of the aforementioned requirements to make corrections according to approved plans of abatement subject to base wide priorities. Before any modifications of the facilities are performed by the Contractor at his or her expense, the Contractor shall furnish the CO documentation describing, in detail, the facility modification requested. No alterations to the facilities will be made without specific written permission from the CO. In the case of alterations necessary for compliance with OSHA, such permissions will not be reasonably withheld. The Contractor shall return the facilities to the Government in the same condition as received, fair wear and tear and approved modifications accepted. These facilities shall only be used in the performance of this contract.

5.3. GOVERNMENT FURNISHED SERVICES. The Government will make pertinent items available for the contract.

5.3.1. The Government will furnish the following services to operate the JBSA-FSH Pickup and Delivery Point.

- Utilities. All utilities necessary for the operation of the Laundry Pickup and Delivery Service Point.

- On-Post, access-only telephone (Class C) for official use only.

- Grounds Maintenance, except as specified in paragraph1.3.5.

- Refuse Collection. A dumpster is provided for the daily emptying of trash cans

- Insect and Rodent Control. The Government will provide as needed pest control services. The Contractor

Shall notify the CO any time insect and rodent activity or harborage is discovered to receive pest control services.

5.3.2 Police and Fire Protection. (Fort Sam Houston 221-2222 or 911).

6. CONTRACTOR-FURNISHED PROPERTY AND SERVICES. The Contractor shall provide the laundry facility, all labor, supervision, materials, equipment, vehicles for transport of laundry to and from Contractor’s facility, transportation, etc. necessary to perform full laundry service at a Contractor Facility as defined in this

PBWS.

7. CONTRACTOR MANPOWER REPORTING (CMR)

The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Laundry Services for 502 Force Support Squadron via a secure data collection site. The contractor is required to completely fill in all required data fields at http://afcmra.hqda.pentagon.mil/login.aspx.

Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year

(FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October of each calendar year. Contractors may direct questions to the CMRA help desk.

Reporting Period: Contractors are required to input data by 31 October of each year. However, due to the delayed implementation, input of FY12 data is required by 31 March 2013.

Uses and Safeguarding of Information: Information from the secure web site is considered to be proprietary in nature when the contract number and contractor identity are assoicated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the contractor name and contract number with the data.

User Manuals: Data for Air Force service requirements must be input at the Air Force CMRA link. However, user manuals for government personnel and contractors are available at the Army CMRA link at http://www.ecmra.mil.

8. LIST OF APPENDICES

Appendix 1-- Service Summary

Appendix 2-- Applicable Publications and Forms

Appendix 3--Acronyms, Abbreviations, and Definitions

Appendix 4-- Workload and Finishing Codes http://afcmra.hqda.pentagon.mil/login.aspx http://www.ecmra.mil/

APPENDIX 1

SERVICE SUMMARY

PERFORMANCE

OBJECTIVE

PWS REFERENCE

PERFORMANCE

THRESHOLD

METHOD OF

SURVEILLANCE

Operate the Laundry

Pickup and Delivery

Service Point between

0715 - 1600 hours, Monday - Friday, excluding holidays.

Para. 1.3.3.

100% Periodic Surveillance

Process all laundry items within three (3) workdays after receipt of soiled items.

Para. 1.4.4.

95% Random Sampling

Maintain lot integrity of all laundered linen/items utilizing standard commercial laundry practices.

Para. 1.4.5.

95% Customer Complaints

APPENDIX 2

APPLICABLE PUBLICATIONS AND FORMS

GENERAL. Publications are listed below, and have been coded as Mandatory (M). The Contractor is obligated to follow the publications coded mandatory to the extent specified in this contract. The Contractor shall be guided by those mandatory publications coded to the extent necessary to accomplish the requirements of this contract.

Supplements or amendments to listed publications from any organizational level maybe issued during the life of the contract. The COR shall assist the contractor in obtaining a copy of applicable publications and forms upon start of contract, thereafter, it shall be the Contractor’s responsibility to coordinate with the COR to ensure they are in possession of the most current copies.

REGULATION MANDATORY/ADVISORY PUBLICATION DATE

OSHA Blood Borne Pathogens M Jan 2011

CFR 1910.1030, Section 16 M 2004

OSHA Safety CFR – 29, Worker Section M 2003

TM 10-8400-203-23, General Repair Procedures M 31 May 1994 for Individual Equipment, (in its entirety).

TM 10-8400-201-23, General Repair Procedures M 7 May 1990 for Clothing, (in its entirety).

41 CFR Public Contracts and Property Management, M 27 Aug 2012

Section 109.28

AFI 10-245, Antiterrorism (AT), paragraph2.18 and 2.25.2.3. M 16 Feb 2004

AFI 23-111, Management of Government Property, M 7 Jan 2011 paragraph 3.3

AFI 10-701, Operations Security, paragraph 1.4.17. M 21 May 2010

AFI 91-207, The Air Force Traffic Safety Program, M 27 Oct 2011

(in its entirety).

AFI 91-203, Air Force Consolidated Safety Instruction, M 15 Jun 2014

(in its entirety).

AFI 48-101, Aerospace Medicine Enterprise, chapter 5 M 19 Oct 2011

AFI 90-821, Hazard Communication, paragraph 2.7. M 30 Mar 2005

AFI 32-2001, Fire Emergency Services Program, paragraph 3.3.5. M 9 Sep 2008

AFI 91-203, The US Air Force Mishap Prevention Program, M 5 Aug 2011

(paragraph 3.12).

APPENDIX 3

ACRONYMS, ABBREVIATIONS, AND DEFINITIONS

1. STANDARD DEFINITIONS. The Federal Acquisition Regulation (FAR), Air Force Doctrine Document

(AFDD) 1-02, Air Force Suppliment to the Deparment of Defense Dictionary of Military and Associated Terms , and

Authorized Abbreviations, Brevity Codes, and Acronyms are the references for definitions and acronyms not listed below:

2.. CONTRACTING OFFICER (CO). A Government Official with authority to enter into, administer, and/or terminate government contracts and to make related determinations and findings.

3. CONTRACT OFFICER’S REPRESENTATIVE (COR). Individual from the functional activity appointed by the Contracting Officer and delegated specific authority to monitor contract performance and to perform specific contract administration functions.

4. CUSTOMER COMPLAINTS. A quality assurance program used by the Government to evaluate the quality of service provided by the Contractor.

5. QUALITY ASSURANCE (QA). Those actions taken by the Government to ensure services meet the requirements of this contract.

6. QUALITY CONTROL (QC). Those actions taken by the Contractor to control the in-process performance of services so that they meet the standards of this contract.

7. REAL PROPERTY. Land and rights therein, ground improvements, utility systems, buildings and structures excluding facility equipment.

8. EQUIPMENT. Although not all inclusive, it includes all washer extractors, dryers, flatwork ironers, towel folders, steam tunnel, presses, and other similar items used in the operation of the laundry.

9. SUPPLIES. Expendable items such as paper and paper products, cleaning and janitorial materials, string, plastic wrap, hangers and other similar items used in the operation of the laundry.

10. SHALL. This word is used in connection with the Contractor and specifies that the provision is binding.

11. WILL. This word is used to express a declaration of purpose on the part of the Government.

TECHNICAL DEFINITIONS PECULIAR TO THIS CONTRACT

1. FACILITIES. Government furnished operating building(s) and areas assigned to the Contractor for contract performance.

2. WORKDAYS. Normal Duty hours are 0715 – 1600, Monday through Friday, excluding federal holidays as follows:

New Year’s Day, January 1st

Martin Luther King's Birthday, 3rd Monday in January

Washington's Birthday, 3rd Monday in February

Memorial Day, Last Monday in May

Independence Day, July 4th

Labor Day, 1st Monday in September

Columbus Day, 2nd Monday in October

Veteran's Day, November 11th

Thanksgiving Day, 4th Thursday in November

Christmas Day, December 25th

NOTE: Any of the above holidays falling on a Saturday will be observed on the preceding Friday; holidays falling on a Sunday will be observed on the following Monday.

3. CLEAN. Laundered articles free from all water soluble soils and spots; hygienically clean, and thoroughly rinsed to remove all detergents and chemicals; being odor free. White fabrics shall be free of tints and shall retain their whiteness and tensile strength. Colored fabrics shall be restored to their intended appearance.

4. UNSERVICABLE ARTICLES. Government linen items that is no longer usable for their intended purpose.

5. REPAIRABLE ITEMS. Government articles with minor rips, tears, (less than four inches) open seams, holes, missing buttons, and broken zippers.

6. WASHABLE. Term applied to garments or fabric which may be washed without damage to color or result in shrinkage.

7. FAIR WEAR AND TEAR. A condition related to laundered items which are attributed to the item having been worn out by normal usage without any sign of negligence or misuse.

8. ORGANIZATIONAL CLOTHING. Individual equipment (OCIE). All items listed in the Common Table of

Allowance (CTA), 50-900.

9. LOT INTEGRITY. The process which an item retains its identity and organizational ownership during the laundering process.

10. UNIT REPRESENTATIVE. An individual authorized by a specific authorized customer to turn in and receive laundered items.

11. UNIT APPOINTMENT/TERMINATION LETTER - RECORD OF AUTHORIZED SIGNATURE.

Contractor shall ensure all authorized customer/units have current unit appointment letter on file, and shall ensure only authorized units are provided laundry service under the terms of this contract. The unit appointment letter must list full name and address (to include parent activity) of the requesting unit, point of contact and phone number. The

Government shall maintain the cards and shall process all new applicants. Government will provide the Contractor with a list of all units/parent activities authorized to receive this service at the time the contract is awarded. New customers/units who inquire directly with the Contractor shall be referred to the COR by the Contractor for in processing before the service is provided to that customer/unit.

12. DRY WEIGHT. Weight of clean and dry linen.

13. LAUNDERING. The process by which soiled garments or linen items are cleaned. The term includes cleaning by mechanical or automated means using appropriate industry standard cleaning solutions, detergents and additives, and water temperatures.

14. LEAD TIME. The amount of time taken from the time the Contractor receipts for the soiled or nonconforming laundry items to the time those same items are made available for authorized customer pickup at the designated location as specified in this PBWS.

15. SANITIZED. Soiled garments made free of soil, filth, bacteria, and other foreign objects that may or will endanger health or cause infection.

16. PRICE PER EACH PIECE. Contractor established cost to the Government for the laundering of a laundry item.

AFI Air Force Instruction

CDR Contract Discrepancy Report

CFR Code of Federal Regulations

CLIN Contract Line Item Number

COR Contracting Officer Representative

DOD Department of Defense

JBSA-FSH Joint Base San Antonio-Fort Sam Houston

HAZCOM Hazardous Communication

IAW In Accordance With

NLT No Later Than

OCIE Organizational Clothing and Individual Equipment

OSHA Occupational Safety and Health Act

PBWS Performance Base Work Statement

QC Quality Control

TM Technical Manual

APPENDIX 4

WORKLOAD AND FINISHING CODES

GENERAL. This chart is the anticipated annual workload based on historical workload data captured during the period 1 July 05 through 30 Jun 12. This projected workload is anticipated to remain at this level of support for the next five years with the exception that workload could fluctuate (plus or minus 5%) due to unit mobilization, training, and deployment; or Army force structure changes. However, these figures in no way guarantee that the

Contractor will experience the same number of laundry items during any period of this contract. Any request for equitable adjustment under the plus or minus variation in total quantity must be based on actual quantities exceeded estimated quantities by more than +/- 5 percent; the contractor must have suffered an increase in cost required to perform which was caused by the variation in excess of +/- 5%; and, the amount requested must be based on actuals and must be determined fair and reasonable by the Contracting Officer in accordance with FAR 31.201-3.

FINISHING ANNUAL

ITEM DESCRIPTION CODES WORKLOAD

CATEGORY A ITEMS

Bag, Barracks W, D 3,737

Bag, Laundry W, D 3,356

Blanket, Cotton (Twin) W, D, F, T 80,387

Blanket, Wool W, D, F, T 81,678

Case, Pillow (Standard) W, FWI, F, T 80,662

Cover, Mattress (Twin) W, D, F, T 434

Coveralls W, S, H 238

Napkin (Standard) W,FWI, F, T 137

Pad, Mattress (Twin) W, D, F, T 3,988

Pants, Scrub W, D, F, T 2,512

Sheet, Fitted (Twin) W, FWI, F, T 1,459

Sheet, Flat (Twin) W, FWI, F, T 90,018

Shirt, Battle Dress Uniform (BDU) W, S, H 129

Shirt, Scrub W, D, F, T 1,689

Smock, Food Handler W, D, P, H 2,007

Spread, Bed (Twin) W, D, F, T 3,598

Towel, Bath (Standard) W, D, F, T 4,332

Towel, Hand (Standard) W, D, F, T 4,242

Wrappers W, D, F, T 500

TOTAL CATEGORY A ITEMS 365,103

CATEGORY B ITEMS

Bag, Duffel W, D 7,947

Belt, Pistol W, D 15,436

Case, Ammo W, D 15,925

Case, First Aid W, D 15,759

Cover, Bivy W, D 590

Cover, Canteen W, D 13,357

Cover, Helmet W, D 12,062

Jacket, MOPP Suit (Chemical) W, D, F, T 1,291

Liner, Coat W, D, F, T 269

Liner, Poncho W, D, F, T 331

Pack, Alice W, D 431

Pack, Field W, D 10519

Parka W, D, H 1452

Straps W, D 3,055

Suspenders W, D 12,106

Trousers (BDU/DCU/HWDU) W, D, F, T 830

Trousers, MOPP Suit (Chemical) W, D, F, T 1869

Vest, Ind Tactical Load Bearing W, D 2774

Webbing W, D, F, T 2,350

TOTAL CATEGORY B ITEMS 118,953

CATEGORY C ITEMS

Bag, Sleeping W, D 29,385

Drapes or Curtains W, S, H 75

Dress, Pressed (White) W, P, H 12

Pillow, Synthetic (Fiber filled) W, D 9,985

Table Skirt (Mixed Sizes/Colors) W, P, F, T 74

Tablecloth (Mixed Sizes/Colors) W, FWI, F, T 112

TOTAL CATEGORY C ITEMS 39,643

CATEGORY D ITEM

Vest, Protective (Flak Jacket) HW, SOS, AD 7,334

TOTAL ESTIMATE WORKLOAD COUNT

CATEGORIES A, B, C, and D 531,033

LEGEND:

W – Wash

H - Hanger

D – Dry

T - Tie with String

F – Fold

S - Steam Tunnel

P – Press

FWI - Flat Work Ironer

HW - Hand wash

SOS - Scrub off Soil

AD - Air Dry