Dragon Net PWS DRAFT.docx

PERFORMANCE WORK STATEMENT

(PWS)

COMMERCIAL WIRELESS INTERNET SERVICES

AT

KEESLER AFB, MS

21 Nov 2024

1.1. GENERAL: This is a non-personal services contract to provide commercial internet services to Keesler Air Force Base (KAFB), Mississippi. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the contractor who, in turn is responsible to the Government. Contractor and the Government recognize that, over the term of the Performance Work Statement (PWS), commercial internet technology and the regulation of these services will undergo continual change. The technology, equipment, and services required by this PWS may become obsolete, uneconomical, or otherwise, disadvantageous.

1.2. SCOPE OF WORK: Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services (except those identified as government furnished) necessary to perform commercial wireless internet services as defined in this PWS. The work to be performed under this contract will be performed at KAFB in all occupied buildings, facilities, and structures except dormitories and family.

1.3. PERIOD OF PERFORMANCE: The period of performance shall be for one (1) Base Year of Twelve (12) months and four (4) 12-month option years.

1.4. HOURS OF OPERATION: Contractor is responsible for conducting business between the hours of 7:00 AM and 7:00 PM Monday thru Friday except Federal holidays. Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the government facility is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.5. RECOGNIZED HOLIDAYS:

Independence Day

1.6. PHYSICAL SECURITY AND NETWORK SECURITY: Contractor shall be responsible for safeguarding all government property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured. Contractor shall respond to all requests from the COR or Contracting Office to verify network security settings that are required for commercial internet services.

1.7. CONTRACTING OFFICER REPRESENTATIVE (COR): The (COR) will be identified by a separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the contractor concerning technical aspects of the contract:- including government drawings, designs, specifications: monitor contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.8. CONTRACTOR PERSONNEL: Contractor shall provide a primary and alternate representative to manage and oversee performance of work. Names of primary and alternate (who shall act for primary representative in his/her absence) shall be designated in writing to the Contracting Office. Contractor shall provide telephone numbers for primary and alternate representatives where these persons may be contacted before, during, or after normal work hours. The contractor shall provide the representatives information no later than 5 business days after contract award. If there are any changes to the representatives, the contractor shall submit the updated information no later than 24 hours after the change. Representatives shall be able to read, write, speak, and understand English fluently. Representatives shall have full authority to act for contractor on the installation and possess full contractual signatory authority. Contractor shall meet with Government contracting personnel when requested. Contractor may request a meeting with the Contracting Officer as necessary.

1.9. CONTRACTOR EMPLOYEES: Contractor personnel shall present a clean, neat, and professional appearance and be easily recognized as contractor personnel. This may be accomplished by wearing distinctive clothing showing the name of the company or by wearing appropriate badges that contain the company name and employee name. No item of military clothing shall be worn by a contractor as an outer garment.

1.9.1. The Government reserves the right to restrict the employment, under this contract, of any contractor employee, or prospective contractor employee who is identified as a potential threat to health, safety, security, general wellbeing, or the operational mission of the installation and its population. Contractor shall perform criminal background checks, at contractor’s expense, to ensure that said employee has not been convicted of any felony offense at the time of hire date.

1.10. QUALITY ASSURANCE: The Government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.11. SAFETY PROGRAM: Contractor shall be responsible for ensuring their employees and managers have a comprehensive understanding of safety as well as full compliance with OSHA requirements. Contractor shall follow the safety and health rules of the installation as well. Detailed information on safety is available on the OSHA website at http://www/osha.gov/dcsp/vpp/index.html.

1.11.1. Contractor shall submit a Safety and Health Plan and corresponding site safety checklist to the CO not later than (10) calendar days after contract award. Contractor’s plan shall include appropriate measures to ensure the contractor reacts promptly to investigate, correct, and track alleged safety and health violations and/or uncontrolled hazards in contractor work areas. The plan shall:

1.11.1.1. Identify the roles and responsibilities of the following individuals with respect to safety: Management, Supervisors, Employees, and Safety Coordinator;

1.11.1.2. Identify applicable safety rules and regulations;

1.11.1.3. Include a worksite hazard analysis to include base-line hazard identification and required control measures;

1.11.1.4. Include a job site analysis to include hazards of tasks required to control measures;

1.13.1.5. Identify employee safety and health training requirements and the documentation process;

1.11.1.6. Include a workplace inspection frequency, to include identifying the individual conducting the inspections;

1.11.1.7. Include employee hazard reporting procedures;

1.11.1.8. Identify individual(s) responsible for corrective action of hazards;

1.11.1.9. Identify first aid/injury procedures;

1.11.1.10. Identify procedures for accident investigation and reporting;

1.11.1.11. Identify emergency response procedures; and

1.11.1.12. Identify the process for tracking controlled hazards in contractor work areas.

1.11.2. Contractor’s Quality Control Plan shall identify the processes and procedures the contractor will use to track compliance with the Safety and Health Plan, and the process and procedures that will be used to correct violations.

1.11.4. Contractor shall establish these safety requirements for all subcontractors who qualify as applicable contractors under the resulting contract.

1.12. BUSINESS OFFICE: Contractor shall staff a business office (BO) to handle all complaints and requests for repairs, during regular business hours (8:30 a.m. to 5:00 p.m. Monday through Friday except government holidays). After Normal Duty Hours, the contractor shall be available to receive complaints and requests for repairs. A 24-Hour contact number shall be provided to the Contracting Officer Representative (COR) and Contracting Office.

1.13. ADMINISTRATIVE RECORDS: All records, documents, and associated papers provided by the government and generated during the period of this contract become government property and will remain in place upon contract termination or completion. During the period of the contract, records, documents, and associated papers shall be available for review by the government.

PART 2

COMMERCIAL WIRELESS INTERNET SERVICES:

2.1. DESCRIPTION OF SERVICES: Contractor shall provide broadband wireless service at specified speeds with 99% uptime per month, within six categories as outlined below:

2.2. SERVICE REQUESTS: Customers shall submit all requests for new installation to the 81st Communications Squadron. The request must be approved for installation by the 81st Communications Squadron. Once approval is granted, the COR shall notify the contractor of installation request. Contractor shall have ten (10) working days to provide cost estimate and propose technical solutions to the COR. Installation of the commercial internet services shall be completed within 60 days of the cost estimate approval and funding.

2.3. REPAIR REQUESTS: All user requests for repairs shall be submitted to the COR who will notify the contractor of repairs needed. Contractor shall respond within (1) hour during normal duty hours and within two (2) hours during non-duty hours (if request is deferred by the user, the contractor shall respond by 8:30 a.m. on the next duty day). Contractor shall notify the COR within twenty-four (24) hours if a request for service or repair is not completed or not otherwise resolved to the user’s satisfaction. Contractor shall troubleshoot outages to identify the source of the outage. Outages caused by Government furnished property shall be the responsibility of the government to resolve and correct.

2.4. INTERRUPTION OF SERVICE: Contractor shall at all times maintain the system in good condition and repair to provide uninterrupted service in conformance with all standards and requirements. Contractor shall limit to the shortest time possible any interruption of service for the purpose of maintaining, repairing, or upgrading the system. Preplanned interruptions shall be preceded by written notice to the COR and shall occur during periods of lower usage times (after normal duty hours if allowable). The COR shall be notified five (5) working days in advance of expected interruption of service. Said period shall begin when the contractor receives notice from a user that service has been interrupted or when the contractor has actual or constructive notice of said interruption, whichever is earlier, and shall cease when the service has been restored to the user.

2.5. COMPLAINTS: Contractor shall respond to user complaints within five (5) working days. The contractor shall maintain written records of all complaints received during the performance of the contract. Written records shall include the date of complaint, identity of the user, the nature of the complaint, and the contractor’s response.

2.6. PAYMENTS: Payment for installation and/or service of commercial internet will be done with Government Purchase Card (GPC) between the COR and the contractor for all purchases under the allowable GPC amount of $10,000. Contractor shall provide a quarterly funds expenditure report (CDRL A002) to the COR and CO that shall include a list of account numbers, organization ID’s, an account POC (with email address), subscribed service, and payment amount.

2.6.1. All installation or commercial internet service amounts over the GPC allowable amount shall be estimated by the contractor and completed by a separate contract action. These contract actions shall also be included in quarterly funds expenditure report (CDRL A002) submitted to the COR and CO.

2.7. COMMERCIAL WIRELESS INTERNET SERVICE INSTALLATION: Contractor shall provide installation of commercial wireless internet at various locations at Keesler AFB, MS. Contractor shall include all labor, tools, parts, transportation, materials, and documentation necessary to provide installation of these services.

2.7.1. INTERIOR INSTALLATION: Wireless Access Points (WAPs) shall be installed on the ceiling unless otherwise approved by the COR. Cables shall be concealed behind ceiling and walls and not be draped across ceilings or run along interior walls/baseboards, unless approved by the COR. WAP quantities and locations shall be determined by the contractor to provide coverage of the requested areas within each facility.

2.7.2. BANDWIDTH DETERMINATION: The contractor shall make a recommendation of facility service bandwidth based on Government stated quantity of facility users and intended usage. The Government has final determination of facility service bandwidth.

2.7.3 POINT OF PRESENCE: Contractor’s point of presence shall be in Building 2801 with distribution to buildings 223, 1101, 4223, 4705 and 6901 with further distribution to requested edge buildings.

2.7.4 FACILITY CONNECTIVITY: Keesler AFB shall provide building-to-building fiber connectivity from building 2801. It is the responsibility of the contractor to identify/troubleshoot outages to verify if it is their lines/equipment (i.e., the company’s own fiber lines to Building 2801 and the lines and equipment installed in each individual building for each task order). If after the contractor verifies the outage is not due to their lines and/or equipment, it is the government’s responsibly to further troubleshoot the government owned fiber lines going between each building which will be done by Keesler personnel.

2.7.5 USER CONNECTIVITY: Users shall be transferred to the closest WAP within a facility. IP address leasing shall be limited to 1 hour.

2.7.6 SERVICE SUMMARY: Contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success. The performance objectives will be measured based on customer feedback, government surveillance, and Corrective Actions Reports (CAR).

Section

Assessment Remedy

(Unless the outage is caused by an act of God or Nature).

52.212-4(a).

2. Non-Duty Hours:

Within 2 Hours

3. Deferred by User: Not later than 8:30 A.M. Next Duty Day

PART 3

GOVERNMENT FURNISHED PROPERTY (GFP):

3.1. GOVERNMENT FURNISHED PROPERTY: The Government will provide building-to-building fiber connectivity, power, air conditioning and adequate space for service and distribution equipment, and other necessary equipment not to exceed 90 square feet in any given building where service may be required. Prior coordination with building custodian and 81st Communications Squadron (if for joint use of a communications closet) and approval of COR is required.

3.4. FACILITIES: Any facilities the contractor may request for use during the performance of this PWS shall be requested through the COR. This PWS makes no provision for facilities located on KAFB.

PART 4

DEFINITIONS & ACRONYMS:

4.1. DEFINITIONS:

4.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

4.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

4.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

4.1.4. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

4.1.5. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

4.1.6. QUALITY ASSURANCE. The government procedures to verify that services being performed by the contractor are performed according to acceptable standards.

4.1.7. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

4.1.8. QUALITY CONTROL. All necessary measures taken by the contractor to assure that the quality of an end product or service shall meet contract requirements.

4.1.9. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

4.1.10. UPTIME. Uptime is a measure of an application or website availability to its end users.

4.1.11. WORK-DAY. The number of hours per day the contractor provides services in accordance with the contract.

4.1.12. WORK WEEK. Monday through Friday, unless specified otherwise.

4.2. ACRONYMS:

PART 5

CONTRACT DATA REQUIREMENTS LIST (CDRL) DELIVERABLES:

5.1. STATUS REPORT (CDRL A001): Contractor shall submit a monthly status report of commercial internet service to the COR and CO. The status report shall include all service requests, service failures, and maintenance services for the month to include (1) the date and time of service requests and the date and time of response to the service requests; (2) the date, approximate time, and duration, type, and probable cause of all service failures due to causes other than routine testing or maintenance. The contractor shall provide log no later than the first Friday of the first full work week of each month by 1:00 p.m. local time.

5.2. FUNDS EXPENDITURE REPORT (CDRL A002): Contractor shall submit a quarterly funds expenditure report to the COR and CO. The quarterly funds expenditure report shall include a list of account numbers, organization ID’s, an account POC (with email address), subscribed service, and payment amount. Contractor shall provide the funds expenditure report no later than the Friday of the first full work week of each month by 1:00 p.m. local time of each quarter.

APPENDIX A

1. COR SURVEILLANCE CHECKLIST

2. CORRECTIVE ACTION REPORT (CAR) & CORRECTIVE ACTION REPORT (CAR) CONTINUATION SHEET

1. COR SURVEILLANCE CHECKLIST

COR Surveillance Checklist

Method of Assessment:

A = Acceptable

U =Unacceptable

CONTRACTOR'S NAME:

N/A= Not applicable

CONTRACT NUMBER:

NUMBER OF DEFICIENCIES NOTED:

See Corrective Action Report (CAR)

COR’S SIGNATURE:

COR MANAGEMENT SIGNATURE:

DATE:

2. CORRECTIVE ACTION REPORT (CAR)

CORRECTIVE ACTION REPORT (CAR) CONTINUATION SHEET

(Number to correspond with applicable Item Number on reverse) Corrective Action Report (CAR) Template, Feb 05 (SAF/AQCP) Corrective Action Report (CAR) Instructions

Block 1. Enter Contractor Name.

Block 2. Enter Contract Number.

Block 3. Enter Contract Name or Type of Services.

Block 4. Enter Functional Area of the Contract.

Block 5. Enter the assigned suspense date given to the Contractor to provide a response (i.e., a corrective action plan) to the CAR. A date must be entered for a Major CAR. A date is optional at the discretion of the COR initiating the CAR if the finding is Minor.

Block 6. All CARs will be tracked with a Control Number. The functional commander/functional director are the Issuing Authority for his/her contract CORs generating CARs. By providing the control number to the COR originating the CAR, the Issuing Authority demonstrates concurrence with the finding. The control number will be made up of the first two letters of the name of the site or contract, the last two digits of the calendar year, and a three-digit number starting with 001 and progressing upward throughout the calendar year (e.g., WP14-001).

Block 7.

1. Check the block that indicates whether the identified deficiency is assigned as a Major or Minor Finding. The definitions for these are as follows:

Major Finding: A condition that would endanger personnel, jeopardize equipment or system reliability, impact safety of flight or warrant discontinuing the process or equipment operation. Systemic findings/conditions are also classified as a Major Finding.

Minor Finding: An unsatisfactory condition that requires repair or correction, but does not endanger personnel, impact safety of flight, jeopardize equipment reliability or warrant discontinuing a process or equipment operation.

2. Finding: Clearly state the details of the finding followed by a reference to the stated contractual requirement. The reference must state the portion of the contract, part, section, paragraph, and subparagraph and must make a complete brief quotation of the contract reference.

3. State the impact that the finding has or could have on the accomplishment of the mission that the contract provides.

4. When determining how long to give the Contractor to respond to the identified finding, the normal is 10 working days. The suspense date should reflect this unless the finding requires a greater amount of time to come to solution. Major findings require a contractor response. Minor findings may require a contractor response at the discretion of the COR initiating the CAR and/or the Issuing Authority.

Blocks 8 and 9. Contract CORs initiating a CAR must sign in Block 8 and the Issuing Authority (i.e., the functional commander/functional director) signs in Block 9. Each annotates the date at the time of signature.

Block 10. Upon review of the Contractor’s corrective action plan, the COR will enter comments regarding acceptance or rejection of the plan. This block may also contain any comments regarding follow-on inspections conducted or needed at a later date to validate that the finding has not reoccurred.

Block 11. The COR selects “Accepted” or “Rejected” after reviewing the Contractor’s corrective action plan.

Block 12. The COR enters a close date after advising the Issuing Authority that the Contractor’s corrective action plan is acceptable, and the Issuing Authority concurs. The Issuing Authority will then forward the closed CAR to the Contractor and report accordingly in the monthly Certificate of Service (COS) or other applicable contracting officer services report. This routing remains the same if the Contractor corrective action plan is unacceptable and the CAR remains open until an acceptable plan is received except that the Issuing Authority forwards the open CAR back to the Contractor for additional information.

Continuation Sheet. The Continuation Sheet is used to expand on any information that will not fit in the applicable numbered block.

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