Draft PWS Atch 1.pdf

PERFORMANCE WORK STATEMENT (PWS) FOR

AIRBORNE DATA RECORDERS

EGLIN AFB, FL

FY19 – FY24

31 JULY 2019

Initial Revision

PERFORMANCE WORK STATEMENT TABLE OF CONTENTS

SECTION PAGE

INTRODUCTION

1.0 BACKGROUND

2.0 SCOPE OF WORK

2.1 Products

2.2 Primary Services

3.0 PRODUCTS

4.0 SERVICES

4.1 Repair

4.2 Upgrade

4.3 Technical Support and Field Service

5.0 APPLICABLE DOCUMENTS

5.1 General

5.2 ADR Documentation Items

6.0 GOVERNMENT-FURNISHED PROPERTY AND SERVICES

7.0 GENERAL INFORMATION

7.1 Period and Location of Performance

7.2 Special Certification Requirements

7.3 Contractor Points of Contact

7.4 Security Requirements When Visiting DoD Facilities

INTRODUCTION

This PWS describe requirements to provide the products, enhancement/upgrade, repair services, and field service and technical support of the Airborne Data Recorder (ADR) equipment for all test aircraft in the Air Force Test Center (AFTC) and other DoD CONUS agencies.

1.0 BACKGROUND

The ADR units and components are critical elements of Flight Test Instrumentation systems that are installed in test aircraft and are used to support test missions within AFTC and other DoD installations across the CONUS. These units can interface a variety of aircraft systems and can be configured and integrated to meet specific project requirements. The ADRs primarily provide data acquisition and imaging (recording) for flight and ground test. These systems record data that is used to validate test systems to ensure that they meet design criteria, support weapons development and integration, as well as flight and test safety.

2.0 SCOPE OF WORK

The Contractor shall furnish all personnel, equipment, labor, tools, materials, and other items necessary to procure spare records, parts, technical engineering support, upgrades and the ability to have spares refurbished or repaired for the sustainment of legacy Airborne Data Recorders (ADRs) for the Air Force Test Center (AFTC) Eglin Air Force Base, Florida and other Department of Defense (DoD) CONUS agencies as defined in the Performance Work Statement (PWS). Unless otherwise specified, the contractor shall provide ADR Commercial-Off-The-Shelf (COTS) products and ADR services as described in the pre-determined price lists, and as will be specified in a Delivery Order (DO) authorized by the Contracting Officer (CO).

2.1 Products

ADR components – CLIN 0001

2.2 Primary Services

Upgrade – CLIN 0002

Repair – CLIN 0003

Technical Support and Field Service – CLIN 0004

3.0 PRODUCTS

The contractor shall be required to provide recorders and unit components/subassemblies and support equipment in accordance with the agreed upon pricing list included in the basic contract. Additionally, if market research generates information supporting cheaper prices, such as through GSA price lists, the government reserves the right to request reductions in cost of spares/parts to meet available pricing evidence. The contractor will honor their cheapest price offered to the public.

The particular type and quantities of components/subassemblies and support equipment shall be specified in delivery/task orders. If the spare component/subassembly is found to be defective or not in satisfactory condition upon arrival and installation, the contractor shall provide replacement part(s) for the defective or inoperable component/subassembly within seven (7) working days from notification. Notification shall be in form of an e-mail from the Program Manager (PM). Should a part not be available due to obsolescence of materials or design, the contractor shall provide revised part number(s) for the replacement of obsolete components. These replacements for obsolete components shall meet the form fit and function of the obsolete part it replaces.

4.0 SERVICES

The contractor shall provide ADR services as specified in the pre-determined price list. In consultation with the customer, the contractor shall provide a price quotation for services that satisfy the Government requirements. The contractor shall provide a proposal (price breakdown, including a basis of estimate, including but not limited to labor categories and hours) with the price quotation as necessary.

4.1 Repair

4.1.1 Teardown Analysis

The contractor shall provide teardown analysis results on the existing inventory of recorders, components/ subassemblies prior to repair or upgrade. All repairs and upgrades including teardown shall be accomplished at a government facility unless requirement is waived in writing by the PM with supporting documentation.

Supporting documentation shall consist of a non-volatility letter will be required from the manufacturer and intellectual property reviewed by the technical team with final recommendation provided by the Information System Security Manager (ISSM) prior to any equipment being shipped to the manufacturer.

The contractor shall follow all supply chain management requirements as per DFARS Clause 252.239-7018. The PM shall provide a written request for repair or upgrade of a recorder and/or components/subassemblies. The contractor shall submit a written report and price proposal for the proposed repair or upgrade back to the PM. The contractor proposal shall include a price proposal to include labor, materials, equipment, testing and/or travel to perform the tasking. The contractor shall propose labor rates, spare parts, and support equipment at the agreed upon rates incorporated in the basic contract. If materials are required that are not included in the basic contract, the contractor shall provide supporting data to support their proposed price. Travel shall be proposed at actual cost and shall be in accordance with the Joint Federal Travel Regulation (JFTR). The price proposal shall include the contractor preforming any required Environmental Stress Screening (ESS) of component/subassembly prior to return to the customer. The contractor shall not begin any work beyond teardown analysis until their proposal is reviewed and an order placed by the Contracting Officer on this subject contract. The contractor shall perform teardown analysis of each unit and submit a cost proposal for the repair to the PM within 10 working days after receipt of the unit. The contractor shall provide a teardown analysis report to include what caused the part that is sent in for repair to become inoperable as well as preventive measures that the end user can take to reduce the risk of degrading the components lifetime

(CDRL A001).

4.1.2 Non-Warranty Repair

The contractor shall repair non-warranted components/subsystems as required, upon receipt of a delivery/task order. The pricing of each repair shall be negotiated in accordance with the Ordering Procedures in the contract. After the repair, the contractor shall provide a repair disposition report that explains the failure mode/deficiency and describes the remedy used in the repair. The repair work shall be under warranty for a period of six (6) months after receipt of unit(s). The contractor shall provide a repair quarterly status report on non-warranted components and subsystems (CDRL A002).

4.1.3 Warranty Repair

The contractor shall repair units that are under warranty as required in accordance with FAR Clause 52.212-4, Terms and Conditions – Commercial Items, in the contract.

4.1.4 Repair Turn-Around Time

The repair schedule of individual line items shall be based on the priority given by the PM, considering the complexity of the repair and other factors to be negotiated at the time of teardown analysis.

4.2 Upgrade

The contractor shall provide labor, materials, spare components/subassemblies, support equipment and travel for block upgrades/enhancements. The particular type of system enhancements (performance/functionality) shall be specified in delivery/task orders. The pricing of each upgrade shall be based on pre-determined price lists and hours will be negotiated in accordance with the Ordering Procedures as set forth in the contract. This includes replacement of hardware, firmware/software products as necessary to maintain equipment and/or implement capabilities to conform to future RCC Document IRIG 106, Chapter 10 updates and testing requirements. The contractor shall provide a upgrades report which will provide detailed system enhancements to include performance and functionality achieved by the upgrade IAW the Technical Requirements Document (TRD) provided. The report will also include test procedures and results used to validate the upgrade. (CDRL A002)

4.3 Technical Support and Field Service

The contractor shall provide technical support in order to troubleshoot, maintain, and/or support the additional components/subassemblies in the existing inventory.

The contractor shall provide technical support for all spare components/subassemblies. Technical support shall include definition of requirements, field instruction, and training. Technical support shall also include installation, and troubleshooting of systems operating at various DoD facilities and at remote sites. If it is determined that support is required on-site a delivery/task order shall be issued to allow the contractor to travel to the end user facility. Travel can be within the Continental United States (CONUS) and Outside CONUS (OCONUS). The contractor shall provide a technical support report which will provide details as to diagnostics performed and fault isolation accomplished to resolve an existing problem. (CDRL A003)

4.3.1 Telecommunications or Field Response

The contractor shall define the type and quantity of technical support, via telecommunications, or via field support, they will provide as normal COTS product support (e.g. applications engineering, troubleshooting, or other). The contractor shall provide additional technical support (that exceeds normal COTS product support), only if it is required in a delivery order. The contractor shall propose the basis for technical support charges (e.g. per incident, by labor hour, or other). (CDRL A003)

Response time for support shall be 48 hours or less from time of notification. In special cases where the technical issues cannot be resolved by telephone, the contractor shall provide on-site support within 48 hours of notification.

The contractor shall provide a Price Proposal upon receipt of Request for Proposal (RFP) for any travel services required to support any government requirement that is not defined as normal COTS product or technical support.

The pricing of telecommunications support shall be based upon the negotiated pricing in the pre-determined price list. The pricing of field support shall be based upon the pricing data tabulated under the Retrofit/Repair Teardown/Analysis Price proposal.

4.3.2 Training

The contractor shall define the type and quantity of training support, at the factory, via telecommunications, or via field support, that they will provide as normal COTS product support. The contractor may provide additional training support (that exceeds normal COTS product support), coordinated by the PM and approved by the Contracting Officer, and mutually agreed upon between the Contractor and the Government, only if it is required in a delivery order. The contractor shall provide in-plant or on-site technical training, as required, upon receipt of delivery/task order.

The contractor shall provide a Price Proposal upon receipt of Request for Proposal (RFP) for training services derived from Product Price List, or to support any subsequent Product Price List additions.

The pricing of each effort shall be based on the negotiated pricing data tabulated under the Retrofit/Repair Teardown/Analysis proposal.

5.0 APPLICABLE DOCUMENT

5.1 General

The family of hardware and software documentation consists of compliance documents and reference documents. For all ADR units, the contractor shall demonstrate compliance with contract requirements, company processes, and deliver documentation identified with the items in the contract product price list.

Qualification Test Procedures (QTP) and Reports (QTR), Software Version Descriptions (SVD), and Interface Control Documents (ICD) shall be provided by the contractor, when requested, in contractor format, to support Government airworthiness determination for the target platform. Manufacturing Acceptance Test Procedures (ATP) and Acceptance Test Reports (ATR) shall be provided, upon request, with each delivered item.

For all ADR units or components designed or manufactured by the contractor or a subcontractor, the contractor shall provide reference documentation, describing the unit or component, its configuration, operation, maintenance, and other relevant information.

For all ADR production hardware, compliance is nominally demonstrated by successful completion of the applicable acceptance testing per documented procedures (ATP) and documented in the factory maintained production Acceptance Test Report (ATR) if applicable. The contractor shall provide the qualification standard, ATP, and ATR as specified in the item delivery order.

5.2 ADR Documentation Items

The contractor shall provide the correct document version for each delivered item type, matching the configuration of the items as delivered. Electronic delivery is acceptable. The contractor shall provide O&M manuals/instructions, ICD, and SVD for each type of item included in each order.

Also, the contractor shall be responsible to for all labor, tools, materials, and any other resources required to complete the delivery, unless specified in other sections of the PWS or in a delivery/task order.

6.0 GOVERNMENT-FURNISHED PROPERTY AND SERVICES

As required, the Government shall provide necessary GFP to the contractor within 60 days after receipt of DO. GFP includes property furnished for repair, maintenance, upgrade, or modification.

7.0 GENERAL INFORMATION

7.1 Period and Location of Performance

The period of performance for this effort shall be from the of contract award through 30 September 2024.

7.2 Special Certification Requirements

The contractor shall maintain a quality assurance program in accordance with their International Organization of Standardization (ISO) 9000 / AS9100 procedures high level Quality Program. These procedures shall be made available for review to the 96 RN upon request from Government program manager.

7.3 Contractor Points of Contact

The contractor shall provide a person to be lead point of contact for overall administration of this contract and the delivery orders created under it. The contractor shall provide the person’s name, address, telephone number, email address, and other contact information to allow for prompt contact and response.

The name shall be updated promptly in the event of a change in personnel.

7.3.2 Contract Technical Point of Contact

The contractor shall provide a person to be lead point of contact for overall technical concerns arising from the products or services offered on this contract and the delivery orders created under it. The contractor shall provide the person’s name, address, telephone number, email address, and other contact information to allow for prompt contact and response. The name shall be updated promptly in the event of a change in personnel.

7.4 Security

The work to be performed under this contract may involve access to and the handling of classified material up to and including SECRET. The contractor shall ensure personnel that have access to classified material must have a SECRET clearance issued by the US Government. The Contractor shall deliver (in electronic format) the list of names, security clearances held and citizenship of employees supporting specific delivery/task orders to the Government Program Manager and Deputy Program Manager, when requested. The Contractor shall appoint a Security Officer, who shall (1) be responsible for all security aspects of the work performed under this contract, (2) assure compliance with the National Industry Security Program Operating Manual DoD 5220.22-M and (3) assure compliance with any written instructions provided by the contracting officer. The Contractor shall label any security level changes to hardware or documentation resulting from the requiring activity of this contract IAW the appropriate security classification guides in the BETSS-C FoS. The contractor shall be required to adhere to the stipulations of the DD Form 254, Contract Security Classification Specification for this contract.

7.5 Security Requirements When Visiting DoD Facilities

7.5.1 All contractor employees will be subject to a criminal history background check IAW AFMAN 31-113, Installation Perimeter Access Control. Vehicle registration, proof of insurance and a valid driver's license must be presented for vehicles.

7.5.2 The contractor shall comply with all base security regulations. Additionally, the contractor shall comply with actions dictated by force protection condition changes/measures.

7.5.3 The contractor shall report suspicious activity to base Security Forces at 661-277-3340 in a timely manner.

7.5.4 Contractor will be offered Level I - Antiterrorism Awareness Training by the government. This training provides contractor employees with the requisite knowledge necessary to remain vigilant for possible terrorist threats. Coordination for training should be done by the requiring unit after contract award.

7.5.5 The Contractor shall be responsible for safeguarding all government property, equipment and materials provided for Contractor use. At the end of each work period, all government facilities, equipment, and materials shall be secured.

7.5.6 The Contractor and its employees shall comply with all base traffic regulations.

7.5.7 Contractor employees are prohibited from possessing weapons, firearms or ammunition, on themselves or within Contractor-owned or privately owned vehicle while on Eglin AFB or other DoD Facilities.

7.8 Command Access Cards (CACS)

The Contractor’s PM or alternate shall complete all necessary documents for all Contractor personnel requiring access to Eglin AFB. Common Access Cards (CAC) shall be required for all on-site Contractor personnel. The Contractor’s PM shall ensure the Government representative in the local organization designated to authorize issuance of Contractor’s CACs (i.e. Trusted Agent (TA) receives a Visitor Request for each employee through the Trusted Agent Security System (TASS).

Contractor personnel shall electronically submit application to the TA, once approved set up appointment at https://rapids-appointments.dmdc.osd.mil/ or go to the Eglin Military Personnel Section located in Bldg 210 to receive their CAC.

7.9 Scope Changes

Any matter concerning a change to the scope, prices, terms or conditions of this contract shall be referred to the Contracting Officer and not the requiring activity.

8.0 Service Summary (SS)

8.1 General

The contractor service requirements are summarized into performance objectives that relate directly to essential items for the scope of this Task Order. These performance objectives will be measured as indicated in the respective CDRLs. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

8.2 Performance Evaluation

Performance of a service shall be evaluated to determine whether or not it meets the performance requirements of this contract. Re-performance of unacceptable services at no additional cost is the preferred course of action when appropriate.

Performance Objectives (Tasks)

PWS Statement Reference Performance Thresholds

SS 1 – PWS Execution

Performance meets specifications necessary to satisfy requirements outlined in the PWS.

No more than (2) written customer complaints per one year period of performance

SS 2 – Stable Workforce

Maintains a stable workforce of personnel with appropriate education, experience, training, and expertise to accomplish PWS requirements.

No more than (2) delivery orders delayed due to inadequate personnel support per one year period of performance.

Performance Objectives (Tasks)

PWS Statement Reference Performance Thresholds

SS 3 – Deliverables Timeliness and Quality

100% of CDRL items must be on time. No recurrence of previously identified deficiencies on any CDRL.

SS 4 – Security Meets all Security Requirements

100% compliance with all security regulations and guidelines. No Security violations or compromises during any period of performance.

SS 5 – Response Time for Technical Support Support within 48 hours

No more than (3) written customer complaints per one year of period of performance.