PWS.pdf

PERFORMANCE WORK STATEMENT

for

513 EWS United States Reprogramming Lab (USRL) Engineering Support Services

FA2487-19-D-0008

26 February 2019

1.0. DESCRIPTION OF PRODUCTS AND SERVICES. The contractor shall provide the United States Reprogramming Laboratory (USRL) with the ability to obtain spare parts, repair parts, technical engineering telephone, on-site support, training, documentation, and additional components for the F- 35 Mission Data Development mission. The mission data (MD) test facilities are located at Eglin AFB FL, 53rd Electronic Warfare Group (53 EWG), Eglin AFB, FL.

2.0. OBJECTIVE: The objective of this effort is for the contractor to furnish all labor, materials, equipment and other direct costs to provide spare parts, telephone support, on-site technical support and training, and to repair parts for the F-35 USRL Mission Data Development mission. The contractor shall provide any non-proprietary data required for the development of MD as well as operation and maintenance of the CNI Function Stimulator (CFS). Proprietary data may be used by both the contractor and Government personnel. Personnel that work for other contractors will not be given this data, but may utilize it in the MD facility only as deemed necessary and appropriate by the Government and the contractor. Data will be provided as a non-CDRL deliverable. Additionally the contractor shall provide: CFS system performance/ interactions with external systems, discussions of future modernization activities, support with MD development activities, MD file test planning and analysis.

3.0. DELIVERY SCHEDULE. The contractor shall provide supplies and services for five years from award of contract.

3.1. CDRLs. Below is a list of deliverables under this contract. The contractor shall submit all deliverables to the Contracting Officer (CO) and Contracting Officer Representative (COR).

Support Area Title Delivery

Date/Description

A00A Status Report Contractor’s Progress, Status, and Management Report

Monthly

A001 Engineering Manual Technical Information and Documentation

As required

A002 Spare Parts List Spare Components and Subassemblies

Annually

A003 Engineering and Technical Services Accomplishment Report

Telephone and On-site Technical Support Services

Monthly

A004 Repair Parts Report Non-Warranty Repair Monthly

NOTE: Monthly status reports (CDRL A00A) shall identify the work performed during the month, deliverables submitted, and the name of the Government representative that received the deliverable.

3.1.1. Data. The Government has unlimited rights to all deliverables of this contract unless the contractor has asserted other than unlimited rights. The data to which the contractor asserts other than unlimited rights are listed in the order when applicable. Specific items of reports, test plans, procedures, technical support documents, meeting minutes, and progress reports will be provided in accordance with the applicable Contract Data Requirements List (CDRL).

3.1.2. Inspection. Deliverables will be inspected by the Government within ten (10) workdays of receipt. Progress meetings may be held as required.

4.0. APPLICABLE DOCUMENTS.

4.1. Government Documents. None.

4.2. Contractor Documents.

4.2.1. Requests for Technical Information and Documentation. The contractor shall provide, upon request, internal and existing technical documentation (Drawings, O&M manuals, Training Manuals, Configuration and Data Management, etc.) required to support operation and maintenance of the lab systems (A001). The contractor shall appoint a Point of Contact (POC) for the systems with the expertise to research and answer technical questions concerning the operation and maintenance procedures. In addition, these conversations are frequently used to support technical trouble-shooting efforts of facility personnel.

4.2.1.1. Technical Data Requests. The contractor shall provide any data required for the operation and maintenance of the MD facilities simulators (A001). Data may be used by the contractor and Government personnel. Personnel that work for other contractors will not be given this data, but may utilize it in the MD Facility as deemed necessary and appropriate by the Government and contractor.

5.0. DELIVERABLES OR SERVICES.

5.1. Spare Components and Subassemblies. The contractor shall be required to provide unit components/subassemblies and support equipment in accordance with each delivery order (A002).

The particular type and quantities of components/subassemblies and support equipment is specified in the delivery order as required. If a spare component or subassembly is found to be defective or not in satisfactory condition upon arrival and installation, the contractor shall make best efforts to provide replacement part(s) for the defective or inoperable component/subassembly within thirty (30) business days from notification, at no cost to the Government. Notification shall be in the form of an e-mail from the COR or designated Program Manager. Should a part not be available due to obsolescence of materials or design, the contractor shall provide revised part number(s) for the replacement of obsolete components. These replacements for obsolete components shall meet the form, fit, and function of the obsolete part it replaces.

5.1.1. Spare Components/Subassemblies for System Upgrades. The contractor shall perform system upgrades as required IAW the ordering procedures of the basic contract. Upgrades will include additional capabilities with regard to hardware and software. The contractor shall submit a report that will include a running log of engineering support (by hours) (A003).

5.2. Phone Technical Support Services. The contractor shall provide technical telephone support on an as needed basis to troubleshoot, install, maintain, and/or support both additional and existing components/subassemblies. The contractor will identify a POC for phone technical support. Should the contractor’s POC change, the contractor is required to notify the USRL within 72-hours of the change. The contractor’s phone technical support will be available during normal business hours (0700 – 1700 CST) Monday thru Friday (excluding Federal Holidays) until contract expiration. The contractor’s phone technical support will respond to the USRL phone call by the next business day and provide technical support as needed, within the timeframe referenced above. The contractor shall submit a report that will include a running log of telephone support (by hours) (A003).

5.3. On-Site Technical Support Services. The contractor shall provide on-site technical support as required to train, troubleshoot, install, maintain, and/or support additional and existing components/ subassemblies. The contractor will identify a POC to coordinate on-site technical support and repairs.

If it’s determined a component or subassembly is incapable of being troubleshot over the phone, the contractor will travel to the MD facility at Eglin AFB, FL within 10 business days to troubleshoot and/or repair the components/subassemblies. The contractor shall submit a trip report that will include any on-site visits (A003). If applicable, travel shall be proposed at actual cost and shall be in accordance with FAR 31.205-46 – Travel Costs.

The FSE shall facilitate:

a. Technical reach back and troubleshooting support for non-PME.

b. Documentation on failures, including failure date and time, part number, serial number, cause of failure, and current action.

c. Status on requisitions, when required.

d. On-the-job training on CFS operations and maintenance.

5.4. Non-Warranty Repair. The contractor shall repair components/subsystems as required. The COR or designated Program Manager shall provide a written request for repair of components/subassemblies. The contractor shall provide a cost estimate to COR or designated Program Manager for concurrence within ten (10) calendar days of receipt of all components, perform repair of each unit upon receipt of the components/subassembly, and submit a written Repair Disposition Report of the repair to the COR within ten (10) business days after repair of the components/subassemblies. The contractor shall explain the failure mode/deficiency and describe the remedy used in the repair (A004).

5.5. Repair Turn-around Time. The repair schedule of individual items shall be based on the priority given by the COR and agreed to by the contractor.

5.6. Warranty. There are no implied warranties for products or services.

5.7. Packaging, Handling, Storage, and Transportation Support. Packaging and handling of spare and repair parts will be sufficient to accommodate shelf life requirements of the sustainment/support contractor, and vendor repair and restock. The contractor shall provide packaging requirements. If the component/subassembly is defective in reference to para 5.1, then the contractor will pay the shipping, handling, and transportation fees.

6.0. GENERAL INFORMATION.

6.1. Contract Personnel.

6.1.1. Contracting Officer Representative (COR). The COR point of contact for this effort is Mr.

Chris L. Rans, 513 EWS USRL Sustainment Lead; chris.rans.1@us.af.mil.

6.1.2. Contract Manager. The contractor shall provide a Contract Manager and alternate(s) who are knowledgeable of repair and support procedures, preferably with experience in Government-owned simulator sustainment support. The contractor shall submit the name, address, telephone number of the Program Manager to the PCO and COR within two business days of contract start date.

6.1.2.1. Contractor Manpower Reporting Application (eCMRA). The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this task order via secure data collection site (i.e. Contract Manpower Reporting Application).

6.2. Scope Changes. Any matter concerning a change to the scope, prices, terms or conditions of this contract shall be referred to the Contracting Officer and not the COR.

6.3. Qualifications. All contractor employees shall be able to communicate clearly to the extent necessary in the performance of their assigned work. All contractor employees requiring elevated network privileges shall follow qualification guidelines as specified by the Government prior to receiving elevated privileges. The contractor performance under this PWS shall not be reduced, nor considerations given, for situations where contractor personnel failed to qualify or failed to qualify in a timely manner.

6.4. Security Requirement. All services will include a DD Form 254, Contract Security Classification Specification. The contractor shall ensure employees performing services under this contract, which have access to classified materials, at a minimum possess a SECRET/SAR clearance.

6.5. Information Assurance and Protection. Each user shall be provided with only those privileges needed for the user’s assigned tasks, as defined by the authorized Government official.

6.6. Hours of Operation. The contractor shall perform the services required under this contract during the following hours: 0700-1700 CST Monday thru Friday excluding Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

6.7. Contractor Furnished Property and Services. Except for those items or services specifically stated to be Government-furnished in Section 2.0. and any appendixes, the contractor shall furnish everything required to perform this contract in accordance with all of its terms. The following mentioned requirements are not all inclusive of the contractor furnished items and services required in the performance of this contract.

7.0. SERVICE SUMMARY (SS)

7.1. General. The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. Unless indicated elsewhere these performance objectives will be measured monthly. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

7.2. Performance Evaluation. Performance of a service shall be evaluated to determine whether or not it meets the performance requirements of this contract. Re-performance to an acceptable level of previously delivered unacceptable services at no additional cost is the preferred course of action when appropriate.

SS

Performance Objective

PWS

Section Performance Threshold

Quality

Contractor shall provide serviceable spare components and sub-assemblies per delivery order.

5.1. & 5.1.1.

Spare components and sub-assemblies shall be serviceable at least 95% of time.

Contractor shall perform repairs of failed components as negotiated.

5.4.

First time repair shall restore components to FMC status 95% of the time.

The FSE should be able to correctly perform items in para 5.3.

5.3.

Correctly diagnose failures/recommend corrective action within 1 business day of on-site arrival.

Schedule

The cost for repairs will be proposed to the Government, including percentage of new item replacement cost.

5.4.

Repair cost proposed to government, in writing, within ten (10) calendar days of receipt of all components.

Ops/Maintenance Support for On-Site

Visits 5.3.

On-Site Support scheduled w/in 10 business days of request.

6 Ops/Maintenance Support for Telecoms 5.2. Support by next business day for telecoms.

Cost Control

Contractor shall provide accurate cost estimates for repairs to be performed.

5.4.

No more than 25% of cost estimates are underestimated.

Management

8 Deliverables 3.1.

No more than two (2) CDRL items overdue, per year. No more than one (1) recurrence of previously identified deficiencies on any CDRL, per year.

Regulatory

Contractor shall follow all security guidance as outlined in DD254.

6.4.

100% of all security requirements shall be adhered to. No security deviations.

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