Attachment_1_LMR_PWS.docx

PERFORMANCE WORK STATEMENT

FOR

MAINTENANCE OF LAND MOBILE RADIO (LMR) SYSTEM

AND RELATED EQUIPMENT

19 CS/SCOT

LITTLE ROCK AIR FORCE BASE, ARKANSAS

5 AUGUST 2019

Revision 6

TABLE OF CONTENTS

NUMBER TITLE PAGE

1. Introduction 3

SECTION B. GOVERNMENT FURNISHED PROPERTY AND SERVICES

1. Services 11

APPENDICES

1. INTRODUCTION

This performance work statement is for a 4-day work week in support of Little Rock AFB (LRAFB) Land Mobile Radio (LMR) subscriber equipment. . LRAFB’s LMR equipment operate on the Air Mobility Command’s Enterprise LMR (eLMR) system located at Travis AFB in California via commercial fiber. It currently has approximately 1,300 users and operates in a dynamic environment with frequent changes, upgrades and modifications. It supports a host of military missions and operations, test missions and exercises on a 24-hour a day, seven days a week basis. Additionally, over 1,600 LMR related assets will be supported. LMR related assets include hand-held radios, mobile radios, tone remote desk sets, consoles, and consolettes. Subscriber units are to be repaired locally to the maximum extent possible. Supported customers are located in various locations across the installation which requires travel to the sites.

SECTION A

DESCRIPTION OF SERVICES

1. SCOPE OF WORK.

1.1. The contractor shall provide all personnel, equipment, tools, vehicles, supervision, and other items and services necessary to perform troubleshooting, repair, preventative maintenance, installation and removal of commercial two-way radio communications equipment along with associated systems, and related items under the contract as defined in this Performance Work Statement, (PWS) except as specified in Section B, Government Furnished Property and Services, at LRAFB and within a 15 mile radius of the LRAFB.

2. PERSONNEL.

2.1. Contract Manager. The contractor manager shall provide a contractor who shall be responsible for the performance of the work. The contract manager and/or alternate(s) (who shall act for the contractor when the contract manager is absent) shall be designated in writing to the Contracting Officer or his/her designated representative and provide 24-hour contact information. The contract manager and/or alternate shall have full authority to act for the contractor on all contractual matters relating to daily operation of this contract. During normal hours, the contract manager and/or alternate shall be available within two hours to meet with government personnel designated by the contracting officer to discuss problem areas. The contract manager and/or alternate must be able to read, write, speak, and understand English.

2.2 Experience and Equipment. The contractor shall have at a minimum three (3) years of specialized experience, with at least two (2) years of specialized maintenance experience on all types and models of LMR equipment currently in use at LRAFB. These items and quantities include but are not limited to:

Equipment Quantities

2.3. Employees. The contractor shall not employ any person who is identified as a potential threat to the health, safety, security, general well-being, or operational mission of the installation and its population. Contractor personnel shall present a neat appearance and be easily recognizable. This may be accomplished by wearing distinctive clothing bearing the name of the company or by wearing appropriate badges that contain the company name and employee name.

2.3.1. The contractor shall not employ any person who is an employee of the United States Government if such employment of that person would create a conflict of interest, nor shall the contractor employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such person seeks and receives approval in accordance with DDOD 5500-7. The contractor is cautioned that off duty personnel hired under this contract may be subject to permanent change of station (PCS), change in normal duty hours, or deployment. Military reservists and National Guard members may be subject to recall to active duty. The abrupt absence of these personnel could adversely affect the contractor’s ability to perform and shall not constitute an excuse for nonperformance under this contract.

2.4. Employee Training. The contractor shall provide certificates of competency issued by the Land Mobile Radio (LMR) Industry (i.e. National Association of Business and Educational Radio (NABER) technician certification, Federal Communications Commission (FCC) certification, Certified Electronics Technician (CET) certification, or National Institute for Certification of Engineering Technology (NICET) certification, etc.) for each technician. The contractor shall ensure that their technicians obtain training from the original equipment manufacturer, for specialized equipment in order to ensure that the original manufacturer’s equipment integrity is maintained. The contractor shall provide the Contracting Officer a Certificate of Competency of completion of specialized training prior to the contract start date. The contractor shall ensure one trained technician is always available to respond to and repair specialized equipment throughout the period of the contract during normal hours. The contractor shall ensure employed technicians receive adequate technical information and continuous training to keep them technically current on all LMR equipment covered in this PWS.

2.4.1. The contractor shall provide documentation that technicians are trained, qualified, or certified to maintain ASTRO P25 Trunked LMR and Advanced Encryption Standard (AES) equipment. Technicians must be U.S. citizens or resident aliens, and have the necessary test equipment and technical data to maintain the AES equipment according to the manufacturer’s specifications.

2.5. Employee Communications. The contractor shall provide voice and email capabilities for the on-site technician as a way to provide quotes for customers, and provide information for work orders after-hours contact for government representatives.

3. PHYSICAL SECURITY.

3.1. The contractor shall be responsible for safeguarding all government property provided to the contractor. At the close of each workday, government equipment and material shall be secured under double lock protection.

3.2. Key Control. The contractor shall establish and implement methods of ensuring that all keys issued to the contractor by the government are not lost or misplaced and are not used by unauthorized personnel. No keys issued to the contractor by the government shall be duplicated. The contractor shall develop procedures covering key control that will be included in the quality control plan. The contractor shall report loss of or duplication of a key for government controlled facilities, to QAP or the Contracting Officer immediately. In the event keys, other than master keys, are lost or duplicated, the contractor will be required, upon direction of the Contracting Officer, to re-key or replace the affected lock or locks. However, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the Government performs replacement of locks or re-keying, the total cost of re-keying or replacement of the lock(s) shall be deducted from the contractor’s monthly invoice amount. In the event a master key is lost or duplicated, all locks and keys for that system shall be deducted from the contractor’s monthly invoice amount. It is the responsibility of the contractor to prohibit the use of keys issued by the government by any persons other than the contractor’s employees. It is also the responsibility of the contractor to prohibit the opening of locked areas by the contractor’s employees to permit the entrance of persons other than the contractor’s employees engaged in the performance of assigned work in those areas.

4. HOURS OF OPERATION

4.1. Normal Hours. The contractor shall provide the following customer service hours: 0700-1600 daily, Tuesday through Friday.

4.1.1. Recognized Holidays. The contractor is not required to provide normal service on federally recognized holidays.

4.2. Emergency/Priority Service. The contractor may be required to troubleshoot and/or repair equipment needed to maintain mission essential communications. Emergency call outs may and can occur afterhours, on weekends, and on holidays. Appendix 1, may be used as a basis to project priority restoral actions. The contractor shall establish and maintain internal procedures and communications to ensure technicians are available to respond to priority service calls.

4.2.1 Emergency Response Outages. The contractor will only be paid the emergency hours pay when repairs are performed outside of the Normal Duty hours. When the Normal Duty starts pay will convert over to Normal Duty hour pay.

4.3. Special Event Support. The contractor will be required to provide a certified technician to be on-hand to troubleshoot and/or repair equipment needed to maintain mission essential communications during special events. The contractor may be required to perform maintenance actions during weekends, during the hours of0800-1700.

5. CONSERVATION OF UTILITIES.

5.1. The contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which shall include:

a. Lights shall be used only in areas where and when work is actually being performed.

b. Mechanical equipment controls for heating, ventilation, and air conditioning systems shall not be adjusted by the workers except in unmanned radio sites. Prior to contractor departing, the controls will be returned to normal setting.

c. Water faucets or valves shall be turned off after the required usage has been accomplished.

6. CONTRACTOR FURNISHED ITEMS AND SERVICES.

6.1. Except for those items or services specifically stated to be Government furnished in Section B, Government Furnished Property and Services, the contractor shall furnish all maintenance and services required to perform this PWS.

6.2. Test Equipment. The contractor shall have appropriate, calibrated test equipment on hand to perform necessary repair and maintenance on all types of equipment in this PWS. The calibration shall be current and its source traceable.

7. EQUIPMENT REPAIR.

7.1. In all cases, the contractor shall verify that the person making the request for service is authorized to do so. A listing of authorized personnel will be provided to the contractor for this purpose. The contractor shall accomplish the necessary repairs and replace specified parts during all repair actions, except on sirens/public address systems and emergency lights. When changes occur in the list of personnel authorized to request service, a copy of the new listing will be supplied to the contractor. The contractor will not be reimbursed for responding to requests for service initiated by unauthorized personnel.

7.1.1. The Contractor will not perform maintenance on the device until contacting the Base LMR office for cost effectiveness (meaning the cost of parts and service do not exceed a value that would make the device more cost effective to replace instead of repairing).

7.2. Encrypted Equipment. Equipment with Advanced Encryption Standard (AES) encryption shall be maintained by U.S. citizens or resident aliens of the U.S. who are employed by U.S. contractors. All LRAFB LMR’s utilize system generated FOUO key material. Contractors must have the proper maintenance training to repair AES equipment. Only replacement parts approved by the manufacturer will be used for maintenance or repair of AES equipment.

7.3. Milspec 810C and 810D Equipment. Such equipment shall be maintained strictly IAW manufacturer best practices.

7.3.1. The contractor may be required to troubleshoot the whole system to determine which piece of equipment or associated item requires repair. The contractor may, as part of the system or troubleshooting, contact users by telephone or radio, if available.

7.3.2. Contractor personnel assigned to perform emergency service, Preventive Maintenance Inspections (PMIs), troubleshooting, and/or repairs, are not required to climb antenna towers or poles. Priority service may be required to travel to any point (location) on Little Rock AFB or up to a radial distance of 15 miles surrounding the base.

7.3.3. Reimbursable Parts. Parts to be reimbursed will not be ordered without prior authorization from LMR personnel. Parts will be reimbursed on a monthly basis through Wide Area Workflow (WAWF), as listed on the Parts CLIN.

7.3.4. The contractor shall advise the LMR Manager of the following, as they occur:

A. Date and time equipment brought in for repair.

B. Date and time equipment repair is completed.

C. Repair action.

8. ON BASE MAINTENANCE FACILITY.

8.1. A maintenance facility is provided on the base, the contractor shall ensure technician(s) are available from 0700 to 1600 hours, Tuesday through Friday each week, excluding authorized holidays. The contractor’s technician(s) may be utilized to respond to outages and/or trouble calls on government equipment on base. The technician(s) should have the authority to manage their normal day-to-day work.

9. EQUIPMENT MAINTENANCE AND REPAIR.

9.1. In cases of non-fair wear and tear, the contractor shall affect no repair until expressly directed by the LMR Manager, but will provide a written cost estimate of repair to LMR management. The Government will incur no additional costs for estimates. Repairs shall be accomplished within five contract working days in receipt of parts upon authorization from the LMR Manager. The government will take into consideration on a case-by-case basis or when feasible, repairs that are delayed for more than five contract working days.

9.2. Equipment Removal (Fixed). The contractor shall schedule within 24 hours, accomplish the necessary removal as requested within three contract working days for routines and within one contract working day for priorities, and turn the asset over to the LMR Manager, unless otherwise specified in the removal request. The contractor shall remove only the fixed equipment requested asset at each location specified on the removal request. Control lines will be terminated in such a manner as to ensure they will not short against metal objects or other existing equipment in the particular location. The contractor shall remove all other associated equipment related to the fixed equipment when requested to do so.

9.3. Equipment Installation (Fixed). The contractor shall schedule within 24-hours, dispatch a qualified technician, and accomplish the required installation within five contract working days for routine service and two contract working days for priority service on the date/time scheduled by the contractor and the LMR Manager. Installation will be performed in accordance with customary industry standards. The contractor will verify the serviceability of the fixed equipment by means of an installation check. A follow-on serviceability check will be made by the QAP, as soon as possible. When requested, the installation will include the fixed equipment, antenna, coaxial cable, ground rods, ground wire, and lightning arrestors as required to provide protection to the equipment, hardware and other related items as required to complete the installation.

10. RESPONSE AND RESTOR REQUIREMENTS.

10.1. Response and Restoral Requirements. Equipment requiring priority maintenance will be identified by the Government personnel on an as needed basis. In the event that priority maintenance is required for any equipment work, the response time will be within three hours from the time that the contractor is notified.

10.2. The restoral time for a priority is in accordance with paragraph 9.2 through 9.4 depending on type of system. The order of restoral for equipment is fluid and is not set in stone. The order can be re-prioritized based on real-world events and emergencies, and will be determined by Government personnel at the time of the requirement.

10.3. Order of restoral for equipment is as follows: Priority 1, Priority 2, and Priority 3. Reference Appendix 1 for talkgroup prioritization.

11. EQUIPMENT LIABILITY.

11.1. When equipment requires repair in the contractor’s facility, the contractor shall be responsible for loss/damage from the time the equipment leaves the site until such equipment is returned to that site.

11.1.2. The Government releases the contractor for:

The maintenance of telephone company control lines, batteries, or other devices required to or used for control of, or furnishes power to, the equipment being serviced as defined by this PWS.

The effect of such devices on transmission or reception of any equipment being maintained as defined by this PWS, except to the extent, if any, that such devices are being rented from the contractor.

Failure of the government to make equipment available for maintenance when the contractor responds to an outage or incurs a service call or trip. In this instance, the Government is liable to cover the expense of this trip.

The repair/replacement of any equipment while under Air Force control/possession which has otherwise become defective, including, but not limited to, damage caused by accidents, physical abuse, misuse of equipment, civil insurrections, fire epidemics, flood, quarantine restrictions, strike embargoes, unusually severe weather conditions, and acts of God. In any case, the damage must be beyond the control and without fault or negligence of the contractor.

12. SPARE EQUIPMENT.

12.1. The contractor shall place into service spare or back-up Government owned equipment at the time of removing the original item. The spare or back-up item shall be removed from service and returned to the Government upon return of the primary item.

13. CONTROLLED AREA ENTRANCE.

13.1. When entering an unmanned LMR site that is a controlled area, the contractor shall announce or preannounce their presence to proceed to those facilities to the Communications Squadron’s Communications Focal Point (CFP) and/or the LMR Manager.

13.1.1. The contractor may give equipment access to equipment to telephone repair technicians employed by Little Rock AFB. If the contractor leaves the facility prior to the technician, the contractor shall advise the technician that they are responsible to secure the building.

13.1.2 If the contractor escorts anyone who is not listed on the entry authorization list, the individual(s) must be signed in on an AF Form 1109.

SECTION B

GOVERNMENT FURNISHED SERVICES

The government shall provide, without cost, the facilities, equipment, materials, and/or services listed below.

1. SERVICES.

1.1. The Government shall furnish the following related services at no cost to the contractor:

1.1.2 Utilities. Electricity, water, sewage, and heating will be government furnished.

1.1.3. Telephone. The government will supply telecommunications voice services of on base and local off base calls only. Phone is to be used for official business only.

1.1.4. Furniture. The contractor shall be supplied with an adequate work space to conduct contract operations. The work space will include the following furniture:

1 ESD workbench 1 Office desk 1 Office chair

1.2. Custodial Services. General custodial services will be provided.

1.3. Refuse Collection. The Government will provide normal refuse collection.

1.4. Insect and Rodent Control. The Government will provide normal insect and rodent control.

1.5. Grounds Maintenance. The Government will provide normal grounds maintenance.

1.6. Security Police and Fire Protection. Security Police extension is 987-3221. Fire Protection is 117 (987-3737). Both agencies can also be contacted on base by dialing 911 from any phone.

1.7. Net Diagrams and Frequencies. See Appendix 3 for network diagram. See Appendix 4 for the ELMR frequencies. The contractor shall make changes as required during the performance period. The information contained in the diagrams and frequency list is not to be released to anyone except in performance of this PWS.

1.8. Entry/Escort Service. The Government will furnish entry/escort service for locations requiring escorts. The 19th Communications Squadron will arrange for entry and escort service, when required, for the performance of repair, maintenance, troubleshooting, or electrical engineering consultant service to accomplish the tasks in this PWS. Entry/Escorts will be provided by the end user of the equipment.

1.9. Central Pickup/Delivery Point. The central pickup and delivery point established for non-fixed assets at Little Rock AFB is the Communications Focal Point (CFP) located in building 988.

1.10. Government Maintenance. The Government reserves the right to perform installations, removals, or repair of equipment applicable to this contract by Government personnel. If maintenance is done by government personal the contractor is not responsible for damages.

1.11. Authorized Personnel. The LMR Manager shall provide the contractor a list of authorized personnel, who have the authority to request for maintenance of equipment covered under this contract. The QAP will ensure this list is current at all times and provide the current list to the contractor.

APPENDIX 1

PRIORITY RESPONSE AND RESTORAL REQUIREMENTS

A.1.1. Equipment Priority 1 = Immediate (NLT 1 hr), Priority 2 = Next duty day, Priority 3 = within two duty days.

A1.2. Discrepancies turned over to civilian contractors will be responded to as per their contract (one-hour response time during normal duty hours and four-hour response time after duty hours). LMR contractor is on station Tuesday through Friday, 0700-1600.

A1.3. Ask customer if maintenance response can wait until next duty day. In many instances hand held radio may be substituted in the event of a system failure.

A1.4. Equipment/Talk Groups will be returned to service as they are required or as directed by Comm.

APPENDIX 2

SERVICES SUMMARY

APPENDIX 3

NETWORK DIAGRAM

APPENDIX 4

FREQUENCY LISTING

ELMR FREQUENCIES

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