F2MTME5133AW02--PWS_02.23.2015.pdf

PERFORMANCE WORK STATEMENT

FOR

METC REMOVAL AND INSTALLATION OF

LAPTOP AND COMPUTER DEVICES

23 FEBRUARY 2015

1. DESCRIPTION OF SERVICES / GENERAL INFORMATION. The contractor shall provide all management, tools, supplies, equipment, and labor necessary to de-install and remove 1600 existing laptop computer End-User Devices (EUDs). Contractor shall also replace damaged LAN cables with Government provided cables and perform cable management. Contractor shall load a standard METC IMD student image with program specific software, deploy, configure and test 1600 new EUDs in Buildings 899, 1393 and 1356 at the Medical Education and Training Campus (METC) at Fort Sam Houston, Texas, 78234. The EUDs being replaced as well as the new EUDs are Government Issue and will be various makes and models. This will not impact the scope of the contract. The contractor will begin work within 30 days of award and complete all tasks within 60 days of start.

1.1. DESCRIPTION OF SERVICES. The Government will designate a Project Manager

(GPM) and alternate. The contractor shall designate a Contractor Project Manager (CPM) and alternate. The contractor shall maintain daily records containing serial numbers of all hardware that is removed and deployed. Also, provide a daily report to the GPM. The contractor shall employ trained and certified staff in accordance with DoD 8570.01-M and paragraph 2.1 of this document.

1.1.2 TASK 1 - Pre-Installation Requirements- Unpacking/Disposal/Staging:

The contractor shall unpack equipment and disposal of all packaging materials in designated Government disposal receptacles. All new EUDs are stored in Building 4194.

The contractor shall coordinate EUD replacement efforts with the GPM. Contractor shall transport, account for and store old EUDs in building 4194.

1.1.3. Hard drive removal from old EUDs:

Hard drives will be removed, cataloged by serial number into a database, and turned over to GPM for proper disposal.

1.2. TASK 2 - Data migration

No data migration will be required for this project.

1.3. TASK 3 – Onsite EUD image load and deployment:

Contractor personnel shall load site image on the EUD following procedures below. Once loaded, the EUD is to be delivered to the specified desktop locations (where old EUDs were removed) and be properly configured for power and network connection to the LAN. Once completed, contractor personnel shall perform operational tests to confirm proper installation of EUDs. Cable management, to include harnessing and layout shall be performed by contractor as identified by the GPM. The contractor shall identify record and repair or replace damaged patch cables with Government provided supplies.

1. Access the Image:

Government technician with Network Access and permissions/rights will go to the Army Network Enterprise Center (NEC) and access the Army Gold Master (AGM) image database and pull the newest image available for the EUD.

2. Load the Image on EUD:

Contractor shall load the baseline image to the EUD. Once the baseline image is loaded, the EUD will be customized with software needed for that specific device. Software is discussed in TASK 4 under paragraph 1.4.

3. Place EUD in Active Directory:

Contractor shall develop list of EUDs computer names imaged and ready to deploy to specific rooms as indicated on deployment plan. Contractor will forward this list daily to GPM to coordinate port security and Active Directory management. Government technician will add the EUD into Active Directory and configure location and required fields. Contractor shall then add EUDs to NASW Domain. The GPM will coordinate with Network technician to turn off port security for recently installed areas for 48 hours to allow movement of EUDs from port to port if needed.

4. EUD Function Check:

Contractor shall log onto the new EUD as an end-user, not as admin, and do a complete function check on EUD. Ensure the EUD has loaded the Operating System (OS) appropriately and can access the network.

5. Deploy EUD to Location:

Contractor shall deploy the new EUD to the location it will be employed and plug-in.

Lock the device with provided cable lock (if applicable). Log onto the EUD one last time as end-user and do final functions check.

6. Delete old EUD from Active Directory:

GPM will coordinate to remove EUD that was previously in place at the terminal site from Active Directory.

1.4. TASK 4 - Software Installation:

The GPM shall provide required installation software, licenses, CD Keys or serial numbers, and configuration procedures of the non-standard software to the Contractor.

Required installation tools and processes shall be followed. If site-specific procedures and configuration are not provided, the Contractor shall stop software install and contact GPM for further guidance. The contractor shall request any software required from government needed to complete this task.

Installation of all software includes (but not limited to) the following tasks:

a. Unpack the software (if applicable).

b. Dispose of refuse to approved Government receptacles.

c. Install software on EUD using site provided CD Keys or serial numbers.

d. Configure software using site provided configuration procedures as needed.

e. Perform system operational tests to confirm proper installation of software.

2. SPECIAL REQUIREMENTS.

2.1. Administrative network access is required; therefore, the Contractor personnel working on this requirement shall be Information Assurance Technician (IAT) Level 1 certified and qualified to gain administrative access to the LAN. Common Access Card (CAC) access for testing will be required to complete these functions. Personnel gaining access to the network will need to acquire administrative cards and accounts. Contract personnel will have System Administrative (SA) or HD accounts with a username and password. These access tools are requested from the NEC and will be submitted by government personnel. The contractor will need to route appropriate paperwork to gain these items for each of their personnel at least 1 month prior to beginning period of performance. The GPM will be the government POC to coordinate the request for proposed contract personnel. Current (within 3 years) Security + and Computing Environment (i.e. A+, Windows 7) certificates are the required certifications and will meet all DoD requirements to gain administrative access (See DoD 8570.01-M).

2.2. The contractor shall submit the required DoD 8570.01-M documents to the GPM within 10 business days of contract award for processing of administrative rights.

3. GENERAL INFORMATION.

3.1. QUALITY CONTROL. Contractor shall develop and provide to the PM and Contracting Officer (CO) within 10 days of award a Quality Control Plan (QCP) to ensure services are performed in accordance with commonly accepted commercial practices and thresholds detailed in the Service Summary. The QCP shall be provided to the PM and the Contracting Officer (CO). The contractor shall maintain Quality Control (QC) inspection records and make them available to the CO and PM upon request.

3.2. QUALITY ASSURANCE. All work is subject to inspection and test by the Government at all places and at all reasonable times to ensure compliance with the terms of the contract.

Inspections and tests are for the sole benefit of the Government and do not:

Relieve the Contractor of responsibility for providing adequate quality control measures.

Relieve the Contractor of responsibility for damage to or loss of the material before acceptance.

Constitute or imply acceptance; or Affect the continuing rights of the Government after acceptance of the completed work

The presence or absence of a Government inspector does not relieve the Contractor from any contract requirement, nor is the inspector authorized to change any term or condition of the specification without the CO's written authorization.

3.3. HOURS OF OPERATION. The hours of performance of this contract must present minimal disruption to METC operations. This will require performance of work Monday through Friday 1600hrs-2200hrs and Saturday-Sunday 0700hrs – 1900hrs as required. Work on federal holidays will not be authorized.

3.4. SITE MAINTENANCE AND CLEANUP:

Site Maintenance. The Contractor shall maintain work areas in a neat, clean, and safe condition.

The Contractor shall be responsible for providing, installing, and the removal of any temporary signage, barriers, barricade tape, etc. which may be required to control pedestrian and/or vehicle traffic in the work area.

Cleanup. The Contractor shall collect all trash, debris, refuse, garbage, etc. and remove from site.

3.8. STORAGE: The Contractor shall keep Government provided storage areas free of debris, refuse, spills, leaks, stains, splashes and excessive materials. All storage areas shall be maintained in a neat, clean, and safe condition.

3.9. RECORDS MANAGEMENT. The Contractor shall manage all data created for Government use or legally controlled by the Government, in support of the functional activity or required by AF publication, IAW with the AF records management procedures in Air Force Instruction (AFI) 33 - 322, Records Management Program, paragraph 10, Air Force Manual (AFMAN) 37-123,paragraph 7.4, Air Force Manual (AFMAN) 37-138, paragraph 2.13, and the Air Force Records Disposition Schedule (AF RDS) located at https://afrims.amc.af.mil/rds_series.cfm or http://www.amc.af.mil/shared/media/document/AFD- 060803-003.pdf “

Required documentation that will include but not be limited to cataloging equipment removed and equipment installed.

3.10. AIR FORCE ANTITERRORISM (AT) PROGRAM.

The AT program seeks to deter or limit the effects of terrorist acts against the AF by giving guidance on collecting and disseminating timely threat information, providing training to all AF members, developing comprehensive plans to deter and counter terrorist incidents, allocating funds and personnel and implementing AT measures. In accordance with AFI 10-245 paragraphs

2.18 and paragraph 2.25, DOD contractors and sub-contracts personnel shall be offered Level 1 – AT Awareness Training. Compliance with the training will be monitored by the contracting officer representatives.

3.11. CONTRACTOR FULL-TIME EQUIVALENT REPORTING.

The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the [NAMED COMPONENT] via a secure data collection site. The contractor is required to completely fill in all required data fields at https://afcmra.hqda.pentagon.mil/login.aspx.

Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October of each calendar year. Contractors may direct questions to the CMRA help desk.

3.11.1. Reporting Period: Contractors are required to input data by 31 October of each year.

3.11.2. Uses and Safeguarding of Information: Information from the secure web site is considered to be proprietary in nature when the contract number and contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the contractor name and contract number associated with the data.

3.11.3. User Manuals: Data for Air Force service requirements must be input at the Air Force CMRA link. However, user manuals for government personnel and contractors are available at the Army CMRA link at http://www.ecmra.mil.

4. SERVICE SUMMARY.

Performance Objective

Paragraph Performance Threshold

Removal and storage of existing computer equipment

1.1.2 – Task 1 Equipment being replaced is removed.

Equipment is moved and placed into storage as indicated by government employees/PM (e.g.

pallet for disposal, or storage room) 100% accountability is maintained of existing equipment

Repair/replacement of damaged LAN cables

1.1.2 – Task 1 LAN cables identified as damaged or unserviceable are repaired or replaced. 100% of all LAN cables are serviceable

Unpacking of new equipment

1.1.2 – Task 1 New equipment is unpacked and contractor disposes of all packaging materials. No waste or packaging materials are left for government personnel to dispose of

Management of Hard Drives

1.1.3 – Task 1 Old EUDs will have the hard drives removed, and cataloged by serial number into a database.

100% accountability is maintained.

Capture of data from existing computer equipment

1.2 – Task 2 Software, applications and programs specifically identified by government employee is loaded to new computer equipment. 100% of the EUDs have current software, programs and required data transferred.

Configuration of new hardware

1.2 – Task 2

1.3 –Task 3

100% of new EUDs of shall have METC image loaded and any identified data/programs/software specifically identified loaded onto new computers. A SCCM is most common method.

New hardware install 1.1.2 – Task 1 New computers will be installed where old computers were removed. 100% of new computers are installed

New hardware Configuration Management

1.3 – Task 3 New EUDs will be placed into IMD configuration management system to include location, computer name, IP address, date of install and any other nominal information required by government. 99% of new computers are registered in network.

New hardware function 1.4 – Task 4

New computers will be operationally checked to ensure proper load of data. 100% of new EUDs installed will be operational

5. GOVERNMENT FURNISHED PROPERTY AND SERVICES. Government shall furnish new laptops, software, and a working and tested image for all EUD’ being installed.

Government shall furnish a deployment plan, Government shall provide a staging and work area for imaging, and testing. The Contractor will be responsible to provide transportation of EUDs from warehouse (BLDG 4194) to/from Buildings 899, 1393 and1356 (approximately 1 mile) and the pick-up and removal of packaging materials.