Exhibit_A_-_QA_Monitoring_Jobs_Program_Performance_Guide.pdf

i Revised 7/2020

Exhibit A Department of Economic Security

Division of Employment and Rehabilitation

Services Quality Assurance and Integrity

Administration Quality Assurance (QA)

MONITORING JOBS PROGRAM PERFORMANCE GUIDE

ii Revised 7/2020

Table of Contents

Performance Measuring for Quality Assurance

Participant Case File Reviews

Purpose and Intent

Support Services

Eligibility for Services

Contracts and Service Agreements

Monitoring is an On-going Process

Monitoring Background

Attachments

Monitoring Tools

Case Read Tool

Case Read Desk Aid

Jobs Program Manual Link

Jobs Program User’s Guide Link

Jobs Program Case Read Accuracy Requirement

AZTECS Screen Acronyms

JAS Screen Acronyms

1 Revised 7/2020

PERFORMANCE MEASURING FOR QUALITY ASSURANCE

The Jobs Contractor/Service Provider Performance Monitoring Guide

Participant Case File Reviews

Purpose and Intent:

The review of participant files examines documentation and adherence to policy and specific contractual requirements, not the processes used by the contractor provider. Contract providers are given flexibility to design effective procedures for service delivery but must adhere to the Department of Economic

Security (DES)/Division of Employment and Rehabilitation Services (DERS) policies when implementing their programs.

In order for the auditor to have a clear understanding of the purpose of the Jobs Program, a summary is outlined below:

The Jobs Program is Arizona’s mandatory employment and training program for work-eligible individuals, generally adults, in households receiving Temporary Assistance for Needy Families (TANF)

Cash Assistance. The program engages people in a variety of work-related activities to increase their employable skillset and may offer supportive and some specialized services to remove barriers to employment. These activities and supportive services are provided to encourage and promote self-sufficiency through employment at the earliest opportunity.

Services:

Participation in the Jobs program work activities is generally part of the federally mandated requirement for receiving TANF Cash Assistance. These services may include assistance with transportation, child-care, and shelter and utility expenses. This assistance is based upon availability and eligibility requirements.

Eligibility:

Participation in the Jobs Program is federally mandated for all work-eligible individuals residing in a household receiving TANF Cash Assistance. The Department’s Family Assistance Administration

(FAA) is responsible for determining the household eligibility and TANF Cash Assistance. Once approved for these benefits, all work-eligible individuals in the household are referred to the Jobs program contractors to begin participation in work activities.

Contracts and Service Agreements

DES/DERS utilizes contracts and service agreements to deliver services to Arizona’s Families throughout the state. DES/DERS services contracts and service agreements are intended to help individuals find jobs, keep their jobs, get better jobs and build a better life for their families. Individuals receiving TANF cash benefits are expected to work with a service/contractor provider and if capable participate in work activities. Participation includes working, actively looking for a job, preparing for work and other activities designed to assist the family in achieving the highest level of self-sufficiency possible. It is the responsibility of the service/contractor provider to design and deliver services that support the DES

Mission, Values, comply with the Principles, and achieve identified Performance Outcome Measures.

2 Revised 7/2020

Monitoring is an On-going Process

Monitoring performance and services to participants is an on-going process. Just as participants turn to service/contractor providers daily for assistance, DES and service/contractor providers continually strive to ensure each participant receives the best possible service. This requires constant monitoring through quality assurance case file reviews and regularly examining statistical reports. On-going monitoring provides the opportunity to identify trends, determine corrective action activities, and determine which processes are producing desired outcomes. Effective monitoring is an on-going responsibility of DES and service/contractor providers.

Sample

The Jobs assessment sample size is determined, on an annual basis, in order to ensure that a valid sample is drawn for each respective Contractor. The Quality Assurance and Integrity Administration (QAIA) calculates the sample size based upon caseload data reported at the beginning of the calendar year, using a

Confidence level of 95% and a Confidence interval of 5%.

Based upon the January 2020 data, the number of cases to be reviewed for SDA1 during the calendar year is 384 (32 cases per month) and, for SDA2, 360 cases (30 cases per month).

The requirements outlined in the 2018 Work Verification Plan (WVP), indicate that 5% of the total Jobs

Program provider’s caseload must be reviewed within a performance year. Utilizing the model above, 744 cases would be assessed, which meets this requirement.

The DERS QAIA will review the outlined number of cases, per contractor, and if capacity allows, assess additional cases for the benefit of the provider’s.

Communication of Results

The following documents are currently compiled and distributed to communicate findings on a monthly basis:

DERS Executive Leadership Report Monthly

Detailed Finding Summary Monthly

Quality Assurance TANF Case Review Summary

Background

DERS/Quality Assurance and Integrity (QAIA) monitors performance to ensure the effective delivery of services and to promote improvement in the quality of services provided to Arizona’s Families. The monitoring tools are designed to examine the achievement of accuracy measures, adherence to DES

Principles, and compliance with service agreement requirements and policy directives. Monitoring includes use of the following tools:

1. Case Read Tool

2. Case Read Desk Aid

3. Jobs Program Policy Manual

4. Jobs Program User Guide

5. Jobs Program Case Read Accuracy Requirement Chart/ Case Read Accuracy Reduction Schedule

6. Scope of Work

3 Revised 7/2020

1. Case Read Tool

A. ASSESSMENT

1) Was the Jobs Program Rights and Responsibilities signed and placed in the case record?

2) If Child Care was requested, was the Child Care Rights and Responsibilities (CC-001-A) signed and placed in the case record?

3) Was the Initial Assessment completed?

4) Was the Client evaluated to determine if a specialized assessment was necessary?

5) Was Jobs Automated System (JAS) updated with client’s most current educational information?

6) If participant does not have a high school diploma or GED, is there evidence the Case Manager (CM) discussed the employment-related advantages, determined client's interest, and offered assistance in obtaining a diploma or GED to interested individuals? Were educational and training services offered; if yes, has the type of educational and training services offered been updated in Jobs Automated System

(JAS), documented on the Employment & Career Development Plan (ECDP) and referrals completed?

B. CASE MANAGEMENT

1) If Coordinated case planning is indicated: Has the SPECIAL PROGRAM FLAG field on the Jobs

Automated System (JAS) Client Profile screen (NIS040) been updated with the appropriate code?

2) Was an appropriate referral completed using the Referral to Child Care screen (NIS090) in the Jobs

Automated System (JAS) to notify the Child Care Administration of the participants need for childcare, if applicable?

C. EMPLOYMENT AND CAREER DEVELOPMENT PLAN (ECDP) Development

1) If the participant exceeded deemed hours, and was owed an FLSA payment, was the payment processed by the seventh day of the following month?

2) If the activity is Job Search, did the participant complete Job Search for 4 consecutive weeks or less in a

12-week period?

3) Did the participant do Job Search for 12 weeks or less in a 12-month period?

4) If the activity is Vocational Education, was the participant in Vocational Education for 52 weeks or less in a lifetime?

5) Was the ECDP signed by the Case Manager and Client

D. POST EMPLOYMENT AND TRANSITIONAL SERVICES

1) Is the participant being contacted at a minimum, 30 and up to 180 days after the placement in permanent unsubsidized employment to Determine the client's status and evaluate if additional support services, case management or assistance with transitional childcare issues or other transitional services or support is needed?

2) Was written notification of eligibility for transitional services provided and was the case documented?

3) Was written notification of eligibility for education and training opportunities to support job retention provided and was the case Documented?

4) If applicable, was a “T” referral sent to Child Care as soon as it was discovered that the TANF case closed due to employment?

4 Revised 7/2020

E. CLIENT COMPLIANCE AND SANCTIONING

1) Was a notice requesting good cause for non-participation issued within two workdays of missed appointment?

2) Was a notice requesting good cause for non-participation issued within two workdays of the date of discovery of non-compliance with an assigned work activity?

F. DEFERRAL/EXCLUSION

1) If the participant is excluded from participation, (50/57) is there supporting documentation for the exclusion?

2) If participant has been Deferred due to a disability, does the disability statement meet the requirements to place the participant in a deferred status?

3) If the participant has been Deferred due to a disability, are they being contacted at least monthly to re-assess and review the status of a

Person’s deferment from required activities due to medical purposes.

4) If the participant is in a deferred status, for a child < 1 (50/56), is there a qualifying child residing in the household?

5) Was the participant notified in writing of the period of time they are deferred/excluded from participation and the reason for the deferral/exclusion?

6) Is the deferral end date current?

G. JAS/PAYMENTS/REIMBURSEMENTS/PARTICIPATION

1) Is the current Employment Career Development Plan (ECDP) entered/updated in JAS?

2) Have all participation hours been entered into JAS and been verified with supporting documentation according to the TANF Work Verification Plan?

3) Were the appropriate Status/Reason Codes assigned with correct dates?

4) Does the documented verification support all reimbursement(s) issued to the Contractor?

5 Revised 7/2020

2. Case Read Desk Aid

REFERENCES QUESTION COMMON PHRASE DIRECTIONS

A. ASSESSMENTS

DES 2-10.400

Pg. 4-1 & 4-2.

Scope of Work

Pg. 9 11.21.1 #1.

1) Was the Jobs Program Rights and

Responsibilities (JA-002) signed and placed in the case record?

There is no documented evidence that client received an explanation of the Jobs Program Rights and

Responsibilities.

Review case notes to ensure the client received an explanation of their Rights and Responsibilities.

Verification can be established through documentation of verbal communication in case notes or by including a signed Rights and Responsibilities form in the case file.

Verification must exist to avoid citation either through case note documentation of the explanation or a signed

Rights and Responsibilities form. (Please note a (JA-002)

Rights and Responsibilities form is not required to be on file). Any other form of verification must be thoroughly documented in the case notes to indicate where the verification can be found to avoid a finding.

DES 2-

10.401.02

Pg. 4-2

2) If Child Care was requested, was the

Child Care Rights and Responsibilities

(CC-001A) signed and placed in the case record?

Child Care rights and

Responsibilities form is not in the case record. (Add when the applicable CC referral was generated and date range of missing form.)

If Child Care was requested, review case record to find the

Child Care Rights and Responsibilities (CC-001-A).

Ensure it has been signed by the customer and case manager. (Only count if a current referral or previous childcare services were received.)

DES 2-

10.401.03

Pg. 4-3 & 4-4.

Scope of Work

11.19 - 11.19.3

3) Was the Initial Assessment completed?

No documentation in case record showing initial assessment was completed for the following (list what was missing)

Was a standardized assessment instrument conducted on client to include each of the following: Career

Assessment, Family Assessment, In-Depth Barrier

Assessment & Educational Assessment.

DES 2-

10.401.03

Pg. 4-4.

Scope of Work

11.20- 11.20.5

4) Was the Client evaluated to determine if a specialized assessment was necessary?

Client was not evaluated to determine if a specialized assessment was necessary.

Was the specialized assessment administered by a licensed professional or licensed agency? Was a medical assessment completed to determine the client's functioning level and ability to participate in work related activities if applicable. Was a Psycho-Social assessment completed to evaluate the client's history, emotional status and current behavior in their environment to determine the client's functional level for participation in work related activities if applicable.

Jobs Program

User Guide

Section 304.02

Pg. 3-6.

5) Was Jobs Automated System (JAS) updated with client’s most current educational information?

Client profile screen was not updated with the most current educational information.

Review the Client Profile screen (NIS060) to ensure it contains the most recent educational information according to case documentation. (Federal reporting utilizes the Educational information from JAS for all cases

6 Revised 7/2020 at a 12 status/reason code or higher.)

DES 2-10.401

Pg. 4-1.

6) If participant does not have a high school diploma or GED, is there evidence the Case Manager (CM) discussed the employment-related advantages, determined client's interest, and offered assistance in obtaining a diploma or GED to interested individuals? Were educational and training services offered; if yes, has the type of educational and training services offered been updated in Jobs Automated

System (JAS), documented on the

Employment & Career Development

Plan (ECDP) and referrals completed?

JAS documentation does not show participant was offered educational/training services. (OR)

JAS Client Profile screen was not updated with the highest level completed (OR) Follow up for educational/training services was not completed.

Review the Case Notes to ensure: 1) Was the employment related advantages discussed. 2) Were the client's interests determined 3) Was assistance offered in obtaining a diploma or GED to interested individual. 4)

Were educational & training services offered and a referral completed. 5) Is there documentation at each

Initial and Ongoing Assessment as well as the response of the individual documented (i.e... The individual was not interested in pursuing the GED at this time. OR The individual would like to receive educational/training services at ...) 6) If applicable, review the case to ensure the follow up was completed (i.e... referrals).

B. CASE MANAGEMENT

Jobs Program

User Guide 402

Pg. 4-2

1) If Coordinated case planning is indicated: Has the SPECIAL

PROGRAM FLAG field in the Jobs

Automated System (JAS) Client Profile screen (NIS040) been updated with the appropriate code?

Special Program field in JAS has not been updated with appropriate code.

Client profile screen in JAS should contain the most appropriate special program flag. This applies only when case plans are coordinated with other State Programs. This does not apply at the referral stage to a state agency.

DES 2-10.602

User's Guide

Scope of Work

11.23.5 pg. 10

2) Was an appropriate referral completed using the Referral to Child

Care screen (NIS090) in the Jobs

Automated System (JAS) to notify the

Child Care Administration of the participants need for childcare, if applicable?

Participant requested childcare, but no referral was electronically generated. (Specify time frames and dates.)

If childcare was requested, review JAS Child Care Screen to determine whether a referral was sent to CCA within 7 days of the request.

C. EMPLOYMENT AND CAREER DEVELOPMENT PLAN

DES 2-

10.502.01(E)

Pg. 5-7

Jobs Program

User Guide 502

Pg. 5-3 & 5-4.

1. If the participant exceeded FLSA hours, and was owed an FLSA payment, was the payment processed by the seventh day of the following month?

FLSA calculation was not completed (OR) not correct (OR)

FLSA supplemental payment was not processed by the 7th calendar day (OR) FLSA supplemental payment is not accurate.

FLSA hours were exceeded and payment was not processed by the 7th of the month following eligibility, or

FLSA calculation was not completed accurately.

7 Revised 7/2020

DES 2-

10.502.01(D)

Pg. 5-4 & 5-5.

2) If the activity is Job Search, did the participant complete Job Search for 4 consecutive weeks or less in a 12-week period?

Participant completed job search in excess of 4 weeks in a 12-week period.

Can only answer if JOB was scheduled on the ECDP.

Definition of consecutive weeks is: "a 7- day period and any amount of actual participation in the job search activity within that period uses a week toward the four consecutive week limit." i.e. actual participation hours must show in JAS for the JOB activity to be counted as a

"WEEK".

DES 2-

10.502.01(D)

Pg. 5-5

3) Did the participant do Job Search for

12 weeks or less in a 12-month period?

Participant exceeded 12 weeks of job search activity in a 12-month period.

Can only answer if JOB was scheduled on the ECDP and the participant participated.

DES 2-

10.502.01(G)

Pg. 5-10.

4) If the activity is Vocational

Education, was the participant in

Vocational Education for 52 weeks or less in a lifetime?

Participant exceeded the 52-week lifetime limit for vocational activity.

Review the Participation History screen (NIS440) in JAS for actual hours of VOC. Distance learning courses are also ok for VOC, if verification is documented.

DES 2-

10.402.05

Pg. 4-6

Scope of Work

11.22.3

5) Was the ECDP signed by the Case

Manager and Client

ECDP does not contain all required signatures. (Specify ECDP dates)

NOTE: All assigned EP's may not mandate a signed EP.

(EMP does NOT require a signed EP if they do not come into the office.)

D. POST EMPLOYMENT AND TRANSITIONAL SERVICES

DES 2-

10.405.01 & .02

Pg. 4-7.

Scope of Work

11.24.1

1) Is the participant being contacted at a minimum, 30 and up to 180 days after the placement in permanent unsubsidized employment to determine the client's status and evaluate if additional support services, case management or assistance with transitional childcare issues or other transitional services or support is needed.

No documentation that 30 and up to

180 days post-employment is being completed.

Must be a cash closure. (Employed - 23 Status)

Extended case management includes determining the participant's status and evaluating needs for additional support services, case management, or assisting with transitional childcare issues or other transitional services as needed. Were specific Case Management services outlined to ensure: 1) Client retains employment. 2)

Client prepared for career advancement opportunities. 3)

Client does not require future TANF Cash Assistance services.

DES 2-

10.604.01

Pg. 6-3 & 6-4.

2) Was written notification of eligibility for transitional services provided and was the case documented?

Written notification of eligibility was not provided to the participant.

(OR No documentation in

JAS/WorkQWEST/ResCareWorcs.)

Written notification of eligibility for transitional services is provided and documented in the State's Reporting system, ResCareWorcs or WorkQWEST.

DES 2-

10.604.01

Pg. 6-3 & 6-4.

3) Was written notification of eligibility for education and training opportunities to support job retention provided and was the case documented?

Written notification of eligibility was not provided to the participant.

(OR No documentation in

JAS/WorkQWEST/ResCareWorcs.)

Written notification of eligibility for transitional services is provided and documented in the State's Reporting system, ResCareWorcs or WorkQWEST.

8 Revised 7/2020

Jobs Program

User Guide 602

Pg. 6-3

4. If applicable, was a “T” referral sent to Child Care as soon as it was discovered that the TANF case closed due to employment?

No indication of a Transitional childcare referral was found in JAS.

Participant's currently receiving CC, who's TANF cash case has been closed and the participant is employed, need to have a "T" keyed in the ACTION field on the Referral to CC screen (NIS090). This action allows CCA to begin the process of converting the Jobs CC case to a TCC case.

E. CLIENT COMPLIANCE AND SANCTIONING

DES 2-10.805

PG 8-3 & 8-4 &

905.01 PG 9-2

& 9-3

Scope of Work

11.25 - 11.25.4

PG 11

1) Was a notice requesting good cause for non-participation issued within two workdays of missed appt?

Participant missed appointment xx/xx/xx, but good cause was not requested within 3 workdays.

Review JAS and case notes to determine if participant missed a scheduled appointment. If good cause was not requested within 3 workdays of appointment the item will be cited.

DES 2-10.805

PG 8-3 & 8-4 &

905.01 PG 9-2

& 9-3

Scope of Work

11.25 - 11.25.4

PG 11

2) Was a notice requesting good cause for non-participation issued within two workdays of the date of discovery of non-compliance with an assigned work activity?

Participant failed to attend scheduled activities as noted on

ECDP xx/xx/xx, but good cause was not requested within 3 workdays of date of discovery.

Review JAS and case notes to determine if participant failed to cooperate within assigned activities as noted on the ECDP. If good cause was not requested within 3 workdays of date of discovery of noncompliance the item will be cited.

F. DEFERRAL/EXCLUSION

DES 2-10.507-

.01 PG 5-19

1) If the participant is excluded from participation, (50/57) is there supporting documentation for the exclusion?

No medical documentation & verification to support the exclusion of the participant.

Review cases placed in 50/57 status for medical documentation & written verification. Documentation & written verification on file must meet the verification requirements outlined in DES 2-10.500 section 507.

Review the disabled definition and Family member definition as outlined in policy.

DES 2-10.508 -

01. PG 5-19 &

5-20.

2) If participant has been Deferred due to a disability, does the disability statement meet the requirements to place the participant in a deferred status?

Disability statement does not contain all the required information in order to validate a deferred status. (List missing information)

Review deferral documentation for written statement of

Employment Limitations, Period of disability, Prognosis, statement of reasonable accommodations. Statement must indicate the participant is unable to or very limited in their ability to engage in work activities/employment.

Statement must include the following: Employment limitations, specified period of disability, prognosis for recovery, any reasonable accommodations that would enable the participant to participate. Date of re-examination or re-evaluation is recommended, but not required.

9 Revised 7/2020

DES 2-10.508-

.01 PG 5-19 &

5-20.

3) If the participant has been Deferred due to a disability, are they being contacted at least monthly to re-assess and review the status of a person's deferment from required activities due to medical purposes.

Disabled participant was not contacted at least monthly to review their deferred status. Specify the month in reference.

Review case notes for documentation of monthly re-assessment and review of participant's deferment.

(Notices must specifically address the client’s ability to begin participating in Federal/State work activities.)

Deferral period only

DES 2-10.508

.03 PG 5-21 &

5-22

4) If the participant is in a deferred status, for a child < 1 (50/56), is there a qualifying child residing in the household?

There is no qualifying child under the age of 1 residing in the household.

If the case is currently in a 50/56 status, deferred due to having a child < 1, does the case actually have a child under 1 residing in the household. (Status must be updated in the month in which the child turns 1) (Federal reporting utilizes the 50/56 status code to exempt participants from the WPR)

DES 2-10.508

PG 5-19 - 5-22.

5) Was the participant notified in writing of the period of time they are deferred/excluded from participation and the reason for the deferral/exclusion?

Participant was not notified in writing regarding their deferral/exclusion status information.

Look for Notice of Change (JB-138) or General

Correspondence (JB-100)

DES 2-10.508

PG 5-19 - 5-22.

Jobs Program

User Guide

Section 407

6) Is the deferral end date current? Deferral end date is not current. Review JAS Client Status History (NIS420) Deferral End

Date.

G. JAS/AZTECS/PAYMENTS/REIMBURSEMENTS

Jobs Program

User Guide

Section 403 PG

4-2 - 4-4

Scope of Work

11.5 - 11.6

1) Is the current Employment Career

Development Plan (ECDP) entered/updated in JAS?

ECDP is not current/updated. (List

ECDP date and activity)

Should be cited if ECDP is expired in JAS, as it should be closed out. If the participant comes into the contractor's office and revises their ECDP, the new plan should be signed by both the participant and the case manager & updated in JAS.

DES 2-10.500-

504 PG 5-1 - 5-

16.

Jobs Program

User Guide

Section 501 PG

5-1. Scope of

Work 7.12 PG 5.

2) Have all participation hours been entered into JAS and been verified with supporting documentation according to the TANF Work Verification Plan?

Actual participation hours in JAS are not verified according to the

TANF WVP. (List activity & wk.

ending data that is missing documented hours)

Ensure documented verification is consistent with WVP and policy. Remember, it doesn't have to be a time sheet.

If time sheets are being utilized to verify hours, it is NOT acceptable to have x's or checkmarks in the boxes. Actual hrs. need to be entered to determine the number of hrs. of participation.

Helpful hint: Review all the participation history and cross reference the verification that is in case record.

Review cases to ensure excused absences and holidays are recorded and tracked correctly.

10 Revised 7/2020

Jobs Program

User Guide

Section 304, 400, 600, 700 &

3) Were the appropriate Status/Reason

Codes assigned with correct dates?

Incorrect/missing status/reason code(s). (List status/reason codes and dates and why they are incorrect)

00 - 1st of month in which part. was selected from referral file. 02 - 1st of month in which part. was selected from referral file. 10/26 - using current action date. Status 12 to indicate that the Employment and Career Development

Plan has been completed at the initial Jobs Program case management appointment. The effective date field must reflect the date the plan was developed. Monitor incorrect status codes (Ex. Child<1 in 50/57 status instead of 50/56)

Use of 50/53 & 50/54 status (Not used by Jobs

/Contractors) Cite 22 status - If AF is closed as it should be in a 23 status. Review noncompliance status/reason codes if incorrect or not supported cite, this includes

TPEP withholding status/reason codes.

(Only cite a stat/rsn code if it is addressed in procedures.)

Due Process status errors: 24-10 – 24-10 status xx/xx/xx is not supported because (reason); 24-10 – Good Cause

Request issued on xx/xx/xx but 24-10 status was not posted in JAS that date; Status not supported;

inappropriate status xx/xx (list non-compliance status code) on xx/xx/xx. (Direction: Cite if documentation does not support status.)

DES 2-10.407

PG 4-8.

Jobs Program

User Guide

Section 900.

Scope of work

11.4 & 18.5.2

4) Does the documented verification support all reimbursement(s) issued to the Contractor?

Documentation does not support reimbursement(s) of client related expenditures. (List reimbursement being cited)

Review case documentation and warrant history for supportive services reimbursed to the contractor with amounts entered in JAS. Review supporting verification bill, invoice, PO, receipts for (i.e. Utility, rental assistance, car repairs, medical, clothing, cc registration fees, sub-contractors rates etc.) to support reimbursements. Cite if there is no verification on file to support reimbursement &/or if amount reimbursed do not correspond with verification on file. QA will accept written documentation in case notes to identify service rendered (CLO, TRA, HOU), date of request, and amount requested so that transaction can be matched to items found in JAS warrant history.

11 Revised 7/2020

3. Jobs Program Manual https://azdes.sharepoint.com/policy/JOBS%20Policy/Jobs%20Program%20Policy%20Manual

%20(Rev%209).pdf

4. Jobs Program User’s Guide https://azdes.sharepoint.com/policy/JOBS%20Policy/Jobs%20Program%20User%20Guide%2

0(Rev%204).pdf

5. Jobs Program Case Read Accuracy Requirement Chart/ Case Read Accuracy

Reduction Schedule

Accuracy Rate (Based on Random

Sample Review)

Admin Payment

Reduction Percent

≥97% 0%

92-96.99% 5%

87-91.99% 10%

82-86.99% 15%

77-81.99% 20%

<77% 25% https://azdes.sharepoint.com/policy/JOBS%20Policy/Jobs%20Program%20Policy%20Manual%20(Rev%209).pdf https://azdes.sharepoint.com/policy/JOBS%20Policy/Jobs%20Program%20Policy%20Manual%20(Rev%209).pdf

12 Revised 7/2020

6. SCREEN ACRONYMS;

AZTEC SCREENS:

CASE PROFILE PAGE 1 ........................................................................................ CAP1

CASE PROFILE PAGE 2 ........................................................................................ CAP2

HOUSHOLD SUMMARY ...................................................................................... HOSU

AFDC ISSUANCE HISTORY ................................................................................ AFIH

CLIENT PAYMENT BENEFIT HISTORY ........................................................... AFBH

FOOD STAMP BENEFIT HISTORY ..................................................................... FSBH

MEDICAL ASSISTANCE BENEFIT HISTORY .................................................. MABH

WORK REGISTRATION ....................................................................................... WORW

CASE DOCUMENTATION ................................................................................... CADO

NOTICE HISTORY SUMMARY SCREEN ........................................................... HOHS

TIME LIMIT ASSISTANCE PERIOD ................................................................... TLAP

PROGRAM AND PERSON ALERTS DISQUALIFICATION ............................. PRAP

EARNED INCOME ................................................................................................ EAIN

JAS SCREENS:

STATUS HISTORY ................................................................................................ NIS420

CASE PLAN HISTORY .......................................................................................... NIS430

PAYMENT HISTORY ............................................................................................ NCA360

WORK PARTICIPATION HISTORY .................................................................... NIS440

PARTICIPATION UPDATE ................................................................................... NIS140

EMPLOYMENT CAREER AND DEVELOPMENT PLAN ................................. NIS060

FAMILY SELF-SUFFICIENCY PLAN ................................................................. NIS030

CHILD CARE REFERRAL AND INQUIRY ......................................................... NIS090

ORIENTATION/REGISTRATION ........................................................................ NIS020

CASE NOTES ......................................................................................................... NIS500

NOTICE SELECTION

NOTICE HISTORY