Examination Services RFB DS261119.pdf

REQUEST FOR BID

Examination Services

RFB #DS261119

Issued Date: June 9, 2025

Responses Due: July 1, 2025 at 1:00 p.m. CT

Examination Services #DS261119

Table of Contents

1 INTRODUCTION AND PURPOSE

1.1 DEFINITIONS

1.2 PURPOSE FOR RFB

1.2.1 OVERVIEW, BACKGROUND, AND OBJECTIVES

1.2.1.1 REAL ESTATE EXAMINING BOARD AND COUNCILS

1.2.1.2 REAL ESTATE APPRAISERS BOARD AND ADVISORY COMMITTEE

1.2.1.3 UNIFORM DWELLING CODE COUNCIL

1.2.1.4 COLLABORATION WITH PEARSON VUE FOR TRADES EXAMINATIONS

1.2.1.5 CURRENT VENDOR SERVICES

1.2.1.6 LIST OF EXAMINATIONS

1.3 SCOPE OF WORK

1.3.1 PROJECT DESCRIPTION AND OBJECTIVES

1.3.1.1 DEVELOPMENT AND DELIVERY OF EXAMINATIONS

1.3.1.2 TEST PUBLICATION

1.3.1.3 PRELIMINARY REVIEW

1.3.1.4 ONLINE PROCTORING

1.3.2 PROJECT REQUIREMENTS

1.3.2.1 STAFF

1.3.2.2 PROFESSIONAL CENTERS (PCs)

1.3.2.3 PC LOCATIONS – SUPPLEMENTAL MATERIALS

1.3.2.4 OTHER LOCATIONS:

1.4 CONTRACT TERM

1.5 TRANSITION EXTENSION PERIOD

1.6 MODIFICATIONS OF CONTRACT

1.7 ORDER OF PRECEDENCE

1.8 COOPERATIVE PURCHASING SERVICES

1.9 RESPONDING TO BID REQUIREMENTS

2 MANDATORY BIDDER QUALIFICATIONS

2.1 PROFESSIONAL QUALIFICATIONS AND EXPERIENCE

3 MANDATORY REQUIREMENTS OF BID

3.1 STAFF

3.2 PROFESSIONAL CENTERS (PCs)

3.2.1 PROFESSIONAL CENTERS (PCs) – CURRENT VENDOR

3.2.2 PC LOCATIONS – SUPPLEMENTAL MATERIALS

3.2.3 OTHER LOCATIONS:

3.2.4 RENTS, PURCHASE, MAINTENANCE

3.2.5 IDENTIFIABLE LOCATIONS

3.2.6 AMERICANS WITH DISABILITIES ACT (ADA)

3.3 COMPUTER-BASED TRAINING (CBT) STATION

3.3.1 COMPUTER EQUIPMENT

3.3.2 ADEQUATE WORKSPACE/CBT STATION

3.3.3 SEPARATE WORKSPACE/CBT STATIONS

3.3.4 PRE-EXAMINATION ORIENTATION

3.3.5 EXAMINATION AND VERIFICATION

3.4 ADMINISTRATION/STAFF SUPPORT

3.4.1 ADMINISTRATION OF EXAMINATIONS IN MONTH

3.4.2 EXAMINATION SCHEDULES

3.4.3 STAFFED PROFESSIONAL CENTERS

3.4.4 STAFF TRAINING AND ADMINISTRATION

3.4.5 REFERENCE MANUAL

3.4.6 SCHEDULING OF CANDIDATES

3.4.7 FEE COLLECTION

3.4.8 REGISTRATION

3.5 WEBSITE AND PHONE NUMBER

3.5.1 CONTRACTOR’S WEBSITE

3.5.2 DEDICATED TOLL-FREE NUMBER

3.5.3 TOLL-FREE RESERVATION SYSTEM

3.5.3.1 CONFIRMATION NUMBER

3.6 DEDICATED PROGRAM MANAGER

3.6.1 KICK-OFF MEETING

3.6.2 CONFERENCE CALLS

3.6.3 BUSINESS REVIEWS

3.6.4 FILE FORMAT REVIEWS

3.7 CANDIDATE COMMENTS

3.7.1 CANDIDATE COMMENTS

3.7.2 CRITIQUE EXAMINATION

3.7.3 COMMENTS REVIEW

3.7.4 CANDIDATE INQUIRY RESPONSE

3.7.5 OPTIONAL CANDIDATE SURVEY

3.8 CANDIDATE SECURITY

3.8.1 ADMITTANCE AUTHORIZATION

3.8.2 ADMITTANCE REFERENCE MATERIALS

3.8.3 CANDIDATE MONITORING

3.8.4 EXAMINATION SECURITY

3.8.5 RESTROOMS/OUTSIDE

3.8.6 PAPER/REFERENCES

3.8.7 RESOLUTION OF DISPUTES

3.8.8 IRREGULARITIES

3.8.9 IRREGULARITIES REPORT

3.8.10 FINALIZE INVESTIGATIONS

3.8.11 COMPLIANCE WITH PROFESSIONAL CENTER RULES

3.8.12 INCIDENT ARISES

3.9 ACCOMMODATIONS

3.9.1 AMERICANS WITH DISABILITIES ACT (ADA)

3.9.2 CANDIDATE NOTIFY CONTRACTOR

3.9.3 REQUESTS FOR ACCOMMODATION

3.9.4 SCHEDULING ACCOMMODATIONS

3.9.5 CANDIDATE APPEALS

3.10 CANDIDATE SCORING/NOTIFICATION OF EXAMINATION RESULTS

3.10.1 SCORING

3.10.2 APPRAISER EXAMINATIONS

3.10.3 PASS/FAIL INDICATION

3.10.4 RESULTS/DEMOGRAPHIC DATA

3.10.5 SCORE REPORT

3.10.6 AUTHENTICITY OF SCORE REPORTS

3.11 CANDIDATE ELIGIBILITY

3.11.1 APPRAISER ELIGIBILITY

3.11.2 ELIGIBILITY CHECK BOX

3.11.3 APPLICATION LIST

3.12 SCHEDULING EXAMINATIONS

3.12.1 PC ACCESS SCHEDULE

3.12.2 WRITTEN PROCEDURES

3.13 HANDBOOK PUBLICATION

3.13.1 HANDBOOK REQUIREMENTS

3.14 ITEM BANK AND PUBLISHED FORMS

3.14.1 ITEM BANK UPDATES

3.14.2 TRADES EXAMINATIONS SUPPLEMENTAL MATERIALS – ELECTRONIC

3.14.3 PUBLISHED FORMS – TRADES (4 FORMS)

3.14.4 PUBISHED FORMS – TRADES (3 FORMS)

3.14.5 SUPPLEMENTAL MATERIALS – TO CANDIDATE

3.15 PERMITTED OPEN BOOK EXAMINATION MATERIALS

3.15.1 SPECIFIC MATERIALS

3.15.2 MATERIALS INCLUDED

3.15.3 SPECIFIC LOCATIONS

3.16 FEES/PAYMENTS

3.16.1 EXAMINATION/ADMINISTRATIVE FEES

3.16.2 PAYMENT OPTIONS

3.16.3 SCHEDULING CHANGES/CANCELLATIONS

3.16.4 CONFIRMATION OF PAYMENT

3.17 SECURE WEB-BASED SYSTEM

3.17.1 CLOUD BROKERAGE REVIEW (CBR)

3.17.2 TRANSFERRED DATA FROM INCUMBENT

3.18 ELECTRONIC SCORE AND DATA TRANSFER

3.18.1 CONTRACTOR RESPONSIBILITIES

3.18.1.1 ONLINE ACCESS – CANDIDATE SCORES

3.18.1.2 ELECTRONIC DATA TRANSFERS

3.18.1.3 SYSTEM COMPATIBILITY

3.18.1.4 SCORE TRANSFERS CHANGES

3.18.1.5 SUBMITTED AN APPLICATION

3.18.1.6 TAKEN THE EXAMINATIONS

3.18.1.7 DATES/ RETAKES

3.18.1.8 STATISTICAL SUMMARY

3.18.1.9 SCORES AND CANDIDATE INFORMATION

3.18.1.10 EXAMINATION PERFORMANCE STATISTICS

3.18.1.11 BILLING SUMMARY

3.19 PROVISION OF EXAMINATIONS

3.19.1 ITEM BANK CREATION AND REVIEWS

3.19.2 SCHEDULE OF NEW ITEM BANK DEVELOPMENT

3.19.3 PERFORM ITEM BANK REVIEW CONFERENCES

3.19.4 STORE ITEM BANK

3.19.5 PROCEDURES FOR VALIDATION REVIEW

3.19.6 WRITTEN PROCEDURES

3.19.7 PRETEST ITEM BANK(S)

3.19.8 PROCEDURES

3.19.9 INFORMATIONAL MEETING

3.19.10 EXAMINATION DEVELOPMENT MEETING

3.19.11 ITEM BANK EXAMINATION ANALYSIS STATISTICS

3.19.12 QUESTIONABLE EXAMINATION ITEM BANK

3.19.13 EXAMINATION SECURITY

3.19.14 EXAMINATION FAIRNESS AND COMPLIANCE

3.19.15 TECHNICAL MANUAL

3.19.16 FORM AND CONTENT

3.19.17 YEARLY REVIEW

3.20 STORAGE AND MAINTENANCE OF DATA

3.20.1 RECORDS

3.20.2 CANDIDATES PERSONAL INFORMATION

3.21 CONFIDENTIAL, PROPRIETARY, AND PERSONALLY IDENTIFIABLE INFORMATION (PII)

3.21.1 DUTY OF NON-DISCLOSURE AND SECURITY PRECAUTIONS

3.21.2 LIMITATIONS ON OBLIGATIONS

3.21.3 LEGAL DISCLOSURE

3.21.4 UNAUTHORIZED USE, DISCLOSURE, OR LOSS

3.21.5 LIABILITY FOR LOSS OF DATA

3.21.6 REMEDIES FOR BREACH OF THIS SECTION

3.21.7 EQUITABLE RELIEF

3.21.8 COMPLIANCE REVIEWS

3.22 OWNERSHIP OF ITEM BANK

3.22.1 RIGHT, TITLE, OR INTEREST

3.22.2 PROPERTY OF DSPS

3.22.3 COPYRIGHT AND OTHER INTERESTS

3.23 CANDIDATE AUTHORIZATION FILE TRANSFER PROCESS

3.23.1 ACCEPTANCE TESTING

3.23.2 DSPS FILE RESPONSIBILITIES

3.23.2.1 SOLE AUTHORITY

3.23.2.2 CANDIDATE ELIGIBILITY

3.23.2.3 FIRST DATA FILE – CANDIDATE DEMOGRAPHIC FILE

3.23.2.4 SECOND DATA FILE – CANDIDATE EXAMINATION AUTHORIZATION

3.23.2.5 TIMEFRAME

3.23.2.6 FLAT FILE FORMAT

3.23.2.7 REQUIRED CONSENT

3.23.2.8 RESOLVING ISSUES

3.24 EXAMINATION RESULT DATA FILE TRANSFER PROCESS

3.25 FEE SCHEDULE

3.25.1 INITIAL TERM

3.25.2 EXAMINATION REVIEW TIMELINE

3.25.3 EXAMINATION REVIEW DETAILS

3.26 CANDIDATE DATA INTERCHANGE

3.27 DATA EXPORT

3.27.1 TYPES OF DATA – DSPS

3.27.2 TYPES OF DATA – CONTRACTOR

3.27.3 OPTIONAL DATA EXPORTS

3.28 DATA FILES

3.28.1 FILE SPECIFICATIONS

3.28.2 FILE NAMING

3.28.3 FILE FORMAT

3.29 DATA FILE TRANSPORT

3.29.1 CONTRACTOR DATA FILE TRANSPORT

3.29.2 DSPS DATA FILE TRANSPORT

3.29.3 SCHEDULED BASIS

3.29.4 INTERNET BASED TESTING (IBT)

3.29.5 USING AN SFTP SITE

3.29.6 DEFENSE OF ANY ACTIONS

3.30 EXPERT TESTIMONY

3.31 CERTIFICATES OF INSURANCE

3.32 DATA AND USERNAME/PASSWORD SECURITY CONDITIONS

3.32.1 DISCLOSURE OF DSPS DATA

3.32.2 USE OF, STORAGE OF, OR ACCESS TO: DSPS DATA OR SYSTEMS

3.32.3 SAFEGUARDING DSPS DATA AND SYSTEM USERNAMES/PASSWORDS

3.33 UNAUTHORIZED USE OR ACCESS

3.34 SERVICES PERFORMED WITHIN THE U.S

3.35 LEGAL REQUIREMENTS

4 SPECIAL TERMS AND CONDITIONS OF BID

4.1 BACKGROUND CHECKS

4.2 LIQUIDATED DAMAGES

4.3 CONTRACT AUDIT REQUIREMENTS

4.4 CONTRACT CANCELLATION AND TERMINATION

4.4.1 TERMINATION FOR CAUSE

4.4.2 TERMINATION FOR CONVENIENCE

4.4.3 CONTRACT CANCELLATION

4.5 NONDISCRIMINATION AND AFFIRMATIVE ACTION

5 COST STRUCTURE AND COST SHEET INSTRUCTIONS

5.1 METHOD OF BID

5.2 COST SHEET INSTRUCTIONS

5.3 REQUESTING COST ADJUSTMENTS

6 BID PROCEDURE AND INSTRUCTIONS

6.1 CALENDAR OF EVENTS

6.2 CORRESPONDENCE, CLARIFICATIONS, AND QUESTIONS

6.3 REASONABLE ACCOMMODATIONS

6.4 WISCONSIN eSUPPLIER PORTAL REGISTRATION

6.5 SUBMITTING A BID

6.5.1 WISCONSIN eSUPPLIER PORTAL SUBMITTAL (STRONGLY PREFERRED)

6.5.2 HARD COPY BID SUBMITTAL (BID BOX AND HAND DELIVERED BIDS)

6.6 FORMAT OF BID RESPONSE

6.7 INCURRING COSTS

7 BID ACCEPTANCE AND AWARD

7.1 BID OPENING, REVIEW, AND ACCEPTANCE

7.2 METHOD OF AWARD

7.3 BIDDER REFERENCES

7.4 USE OF SUBCONTRACTORS

7.5 SUPPLIER DIVERSITY

7.5.1 MINORITY-OWNED BUSINESS ENTERPRISE

7.5.2 DISABLED VETERAN-OWNED BUSINESS

7.5.3 VETERAN-OWNED BUSINESS

7.5.4 WOMAN-OWNED BUSINESS ENTERPRISE

7.6 AWARD NOTIFICATION

7.7 PROTEST AND APPEALS PROCESS

7.7.1 PROTEST CONCERNING A SOLICITATION

7.7.2 PROTEST CONCERNING THE INTENT TO AWARD

7.7.3 APPEALS

8 REQUIRED FORMS AND SUPPORTING DOCUMENTS

1 INTRODUCTION AND PURPOSE

This section provides information about what the State of Wisconsin (State) intends to purchase, scope of the project, and primary objectives of the solicitation.

1.1 DEFINITIONS

For the purposes of this Request for Bid (RFB) and resulting Contract, words and terms will be given their ordinary and usual meanings. Where capitalized in this RFB and resulting Contract, the following words and terms will have the meanings indicated. The meanings will be applicable to the singular, plural, masculine, feminine, and neuter.

ACH: Automated Clearing House

ADA: American Disability Act

Administrative

Fees:

a fee established by DSPS which is collected by the Contractor and submitted to DSPS.

Agency:

an office, DSPS, agency, institution of higher education, association, society, or other body in state government created or authorized to be created by the constitution or any law, which is entitled to expend moneys appropriated by law, including the legislature and the courts, but not including an authority.

AQB: Appraisal Qualification Board

Authorized

User(s):

includes any State Agency, University of Wisconsin campus, or other state or local public body authorized to use Contracts, as established in §§ 16.70

(1b), (1e), (2), (4) and (8), 16.73 and 66.0301 of the Wisconsin Statutes and § PRO-502 of the State Procurement Manual.

Bid:

a price quotation specifically given to a prospective purchaser by a prospective seller; a Bid is an offer to sell. For the purposes of this RFB, a

Bid includes all requisite forms, response completed as instructed.

Bid Factor:

an element of the RFB not appearing in the RFB document, but the Bidder must respond to. Bid Factors can be seen and responded to in the eSupplier Portal if submitting a response electronically. If submitting a hard copy response, Bid Factors can be downloaded from the Supporting

Documents and must be included with the hard copy response.

Bidder: a person or firm responding to this Request for Bid (RFB).

Business Day: Monday – Friday, minus State Holidays

Candidate: a person who is, has taken, or is registering for an examination.

CAPS: Consolidated Agency Purchasing Services

CBT: Computer Based Training

CE: Continuing Education

Confidential

Information:

all tangible and intangible information and materials being disclosed in connection with this Contract, in any form or medium without regard to whether the information is owned by the State or by a third party, which satisfies at least one of the following criteria: (i) Personally Identifiable

Information; (ii) Proprietary Information; (iii) non-public information related to the State’s employees, customers, technology (including data bases, data processing and communications networking systems), schematics, specifications, and all information or materials derived therefrom or based thereon; or (iv) information expressly designated as confidential in writing by the State. Confidential Information includes all information restricted or prohibited from disclosure by state or federal law.

Contract: the final version of any contractually binding agreement between the State and the Contractor relating to the subject matter of this RFB; references to the Contract include all exhibits, attachments, and other documents attached thereto or incorporated therein by reference.

Contract

Administrator:

the Agency employee responsible for oversight of the implementation, administration, and completion of the Contract.

Contract Manager: the employee of an Agency responsible for 1) resolving contractual matters which cannot be resolved with the Contract Administrator; and 2) facilitating and/or completing all official actions under the Contract including but not limited to amendments, renewals, and termination.

Contractor: the person or entity, including any subcontractors which has been awarded the Contract as a result of this RFB, and who is required to provide equipment, materials, supplies, contractual services, or leasing real property to DSPS.

Cooperative

Purchasing:

§ 16.73, Wis. Stats. establishes authority to allow Wisconsin Municipalities to purchase from State contracts.

CT: Central Time

CY: Calendar Year

Data: facts, figures, or information provided through DSPS to Contractor pertaining to Candidate information which may contain Candidate name, address, email, address, phone number, etc.

Day: calendar day unless otherwise indicated

Dedicated

Account Manager:

a single point of contact who is knowledgeable in all aspects of the

Contract with the State and provides customer support, technical assistance, and general relationship management.

Delivery System: the method for administering the examinations in a testing center and the chain of custody of examination materials

DOA: Department of Administration

Disabled Veteran

Owned Business

(DVB):

a business who has been certified by DSPS of Administration under

§16.283, Wis. Stats.

DSPS: Department of Safety and Professional Services

Effective Date: the date the Contract has been fully executed by the Contractor and the

State.

ERC: Examination Review Board

Examination

Content Outline or

Content Outline:

publication or portion of a publication informing prospective examination

Candidates of the subject matter (topics/sub-topics and, when relevant, legal references) covered on an examination.

Examination

Scores:

the document provided to a Candidate upon completion of an examination.

The examination report must include the Candidate’s examination scores, whether the Candidate has passed the examination and, for a Candidate who fails the examination, provides information concerning the number and percentage of correctly answered questions within each topic covered by the examination.

FAQ: Frequently Asked Questions

Item Bank(s): collection of questions and answers developed by DSPS and the

Contractor which are owned by DSPS

Licensure: process by which an agency of the State or other jurisdiction grants permission to individuals to engage in the practice of, and prohibits all others from legally practicing, a particular profession, vocation, or occupation. By ensuring a minimum level of competence, the Licensure process protects the general public. DSPS is responsible for establishing an acceptable level of safe practice and for determining whether an individual meets said standard.

Mandatory: a Requirement labeled as such must be present in the proposed solution, exactly as stated, or the solution must not be considered by the State of

Wisconsin. The terms “must,” “will,” and “shall” are considered Mandatory.

May: indicates something not Mandatory but permissible.

Minority Business

Enterprise (MBE):

a business who has been certified by DSPS of Administration (DOA) under

§16.287, Wis. Stats.

Municipality: any Wisconsin county, city, village, town, school district, board of school directors, sewer district, drainage district, vocational, technical, and adult education district, or any other public body having the authority to award public Contracts (s. 16.70(8), Wis. Stats).

Notice of Intent to

Award:

a writing issued by the Procurement Specialist notifying all Bidders of the

Procuring Agency’s intent to award a Commodity Contract to the successful Bidder, or in the case of Services, the Procuring Agency’s intent to award a Contract to the successful Bidder.

PE: Pre-licensing Education

PC: Professional Center, which is owned/leased by Contractor

Procurement

Specialist:

the individual responsible for overseeing, administering, and/or managing this procurement process.

Prompt Notice: within the same business day the Contractor becomes aware of such use, disclosure, or loss.

Procuring Agency: the State Agency conducting the purchasing transactions.

REEB: Real Estate Examining Board

Requirement: a descriptive statement of the physical, functional, and performance characteristics of the Commodity or Service required by the Procuring

Agency.

Representative: agent of the Contractor

Responsible: a Bidder who has furnished information and data to prove the financial resources, service, facilities, personnel, service reputation, and experience are adequate to make satisfactory delivery of such Services and

Deliverables set forth in the RFB.

Responsive: a bid which conforms in all material respects to the Requirements set forth in the RFB.

RFB: Request for Bid

SBOP: State Bureau of Procurement

Services

(Contractual

Services):

an intangible product, including actions, recommendations, plans, research, customizations, modifications, documentation, and maintenance and support, including all related material necessary to fulfill that which the successful Bidder is obligated to accomplish or to provide under this RFB.

State: State of Wisconsin

State Holidays: January 1, Martin Luther King Jr Holiday, Memorial Day, Independence

Day, Labor Day, Thanksgiving, December 24, 25, and 31 (as observed).

Subcontractor: a business or person who performs Services required in this RFB on behalf of the Contractor.

Supplier: bidder who has been awarded a Contract.

USPS: United States Postal Service

Vendor: current contractor for RFB #DS200800

VB: Veteran-Owned Businesses

WBE: Woman-Owned Business Enterprise

Wisconsin eSupplier Portal:

State of Wisconsin's electronic purchasing information system

1.2 PURPOSE FOR RFB

The Wisconsin Department of Administration (DOA), Consolidated Agency Purchasing Services (CAPS) on behalf of the Wisconsin Department of Safety and Professional Services (DSPS), requests Bids for

Examination Services and intends to use the results of this process to award a Contract to one (1) responsive, responsible Bidder.

DSPS is seeking a Contractor for in-person computer-based training (CBT) examination administration services to be conducted at Professional Centers (PC) and third-party locations. These services include the

Candidate processing, examination administration, examination development, special accommodations, and examination security for the licensing examinations for the Real Estate Salesperson, Real Estate Broker, Appraiser professions (Certified General, Certified Residential, and Licensed), and the Trades professions as listed on Attachment A – Cost Sheet.

Currently, these examinations are proctored via in-person computer-based training (CBT) but could be changed to a hybrid system with in-person and/or online proctoring options during the lifetime of the Contract.

NIC (National Interstate Council of State Boards of Cosmetology) national examinations are not and will not be part of this Request for Bid (RFB). The state of Wisconsin has a separate bid for the theory, practical, and written practical examinations for Barbering, Cosmetology, Nail Technology, and Esthetics under NIC.

Examination Services may be made available to Municipalities and Authorized Users (piggybacking) upon agreement of the Contractor.

The State does not guarantee it will purchase any specific quantity or dollar amount. Bids requiring a minimum number of commodities or services to be ordered will be rejected. There will be no guarantee to purchase any specific quantity or pay any minimum contract price during the term of the Contract.

As required by Wisconsin Statutes, continuance of a Contract beyond the limits of funds available will be contingent upon appropriation of the necessary funds, and the termination of the Contract by lack of appropriations will be without penalty.

The State reserves the right to cancel this RFB for any reason prior to the issuance of the Notice of Intent to

Award.

1.2.1 OVERVIEW, BACKGROUND, AND OBJECTIVES

Department of Safety and Professional Services (DSPS) is responsible for ensuring the safe and competent practice of licensed professionals in Wisconsin. DSPS also administers and enforces laws to assure safe and sanitary conditions in public and private buildings. DSPS provides administrative services to the state occupational regulatory authorities responsible for regulation of occupations and offers policy assistance in such areas as evaluating and establishing new professional licensing programs, creating routine procedures for legal proceedings, and adjusting policies in response to public needs.

DSPS licenses and regulates more than 200 different types of credentials and provides centralized administrative services to nearly 100 boards, councils, and advisory committees. The boards, councils, and advisory committees have varying levels of responsibility and professional oversight based on statutory provisions.

DSPS is organized into five (5) divisions along with the Office of the Secretary. The divisions are Industry

Services, Legal Services and Compliance, Management Services, Policy Development, and Professional

Credential Processing.

The Division of Professional Credential Processing (DPCP) is responsible for all credential application processing, including determination of credential eligibility and renewal. DPCP is responsible for licensure, renewal and verification of health, business, trades, and manufactured homeowners/community’s credentials, operation of the DSPS’ Customer Service Center, and regulation of the state's Unarmed

Combat Sports program.

DSPS provides administrative services to the state occupational regulatory boards responsible for regulation of occupations and offers policy assistance in such areas as evaluating and establishing new professional licensing programs, creating routine procedures for legal proceedings, and adjusting policies in response to public needs.

DSPS works with nearly 100 boards, councils, and advisory committees which have varying levels of responsibility and professional oversight based on statutory provisions. The boards falling under this RFB are the Real Estate Examining Board and Councils, Real Estate Appraisers Board and Advisory Councils, and the Uniform Dwelling Code (UDC) Council. The UDC Council was created under Wis. Stat.

§ 15.407(10) to advise the DSPS on matters related to the dwelling code, building inspector discipline, and contractor certification as set forth in Wis. Stat. §101.62.

1.2.1.1 REAL ESTATE EXAMINING BOARD AND COUNCILS

The Real Estate Examining Board was created under Wis. Stat. § 15.405(11m) and has authority as outlined in Wis. Stat. ch. 452. The Real Estate Examining Board consists of seven (7) members appointed to staggered four (4) year terms. Five (5) of the members are real estate brokers or https://docs.legis.wisconsin.gov/statutes/statutes/15/II/407/10 https://docs.legis.wisconsin.gov/statutes/statutes/15/II/407/10 https://docs.legis.wisconsin.gov/statutes/statutes/101/II/62 https://docs.legis.wisconsin.gov/statutes/statutes/15/II/405/11m https://docs.legis.wisconsin.gov/statutes/statutes/452/01 salespersons licensed in Wisconsin. Two (2) members are public members, and no member may serve more than two (2) terms.

The Council on Real Estate Curriculum and Examinations advises the Real Estate Examining Board on establishing continuing education requirements under Wis. Stat. § 452.05(1)(d), and reviews subjects covered on examinations for achieving and maintaining licensure in the professions regulated by the Board, as specified in Wis. Stat. § 452.06. The members of the Council on Real Estate

Contractual Curriculum and Examinations are appointed by the Governor to serve four (4)-year terms as outlined in Wis. Stat. § 15.407(5).

The Council consists of five (5) real estate brokers or salespersons, and two (2) public members. Of the real estate broker or salesperson members, one (1) is a member of the Real Estate Examining Board

(appointed by the Real Estate Examining Board), at least two (2) members are licensed real estate brokers, and at least one (1) member is a licensed real estate salesperson. Of the public members at least one (1) member has at least two (2) years of experience in planning or presenting real estate educational programs.

The Contractual Forms Advisory Council assists the Real Estate Examining Board and DSPS in review, modification, and creation of real estate forms. The members of the Real Estate Contractual Forms

Advisory Council are appointed by, and serve at the pleasure of, the Real Estate Examining Board.

Pursuant to Wis. Stat. § 452.06(1)(a) the Council must be chaired by a member of the Real Estate

Examining Board.

1.2.1.2 REAL ESTATE APPRAISERS BOARD AND ADVISORY COMMITTEE

The Real Estate Appraisers Board was created under Wis. Stat. § 15.405(10r) and works with DSPS as outlined in Wis. Stat. ch. 458.

The members of the Real Estate Appraisers Board are appointed by the Governor and confirmed by the Senate to serve four (4)-year terms. The Board consists of seven (7) members including one

(1) certified general appraiser, one (1) certified residential appraiser, one (1) certified or licensed appraiser, one (1) assessor member, two (2) public members, and one (1) appraisal management representative.

The Real Estate Appraisers Application Advisory Committee assists DSPS by lending expertise in determining Candidate and Licensee compliance with the Uniform Standards of Professional Appraiser

Practice (USPAP) standards.

The members of the Real Estate Appraisers Application Advisory Committee are appointed by, and serve at the pleasure of, the Secretary of DSPS.

1.2.1.3 UNIFORM DWELLING CODE COUNCIL

The Uniform Dwelling Code Council was created under Wis. Stat. § 15.407(10) to advise DSPS on matters related to the dwelling code, building inspector discipline, and contractor certification as set forth in Wis. Stat. §101.62.

The members of the Uniform Dwelling Code Council consist of eleven (11) members appointed for staggered two (2)-year terms. All members of the Council are appointed by the Governor except for the non-voting DSPS employee-member who is appointed by the Secretary of DSPS.

Each member represents at least one (1) of the following groups: building trade labor organizations;

certified building inspectors employed by local units of government; building contractors actively engage in on-site construction of one (1)- and two (2)- family housing; manufacturers, retailers, or installers of manufactured or modular one (1)- and two (2)- family housing; architects, engineers, or https://docs.legis.wisconsin.gov/statutes/statutes/452/05/1/d https://docs.legis.wisconsin.gov/statutes/statutes/452/06 https://docs.legis.wisconsin.gov/statutes/statutes/15/II/407/5 https://docs.legis.wisconsin.gov/statutes/statutes/452/06/1/a https://docs.legis.wisconsin.gov/statutes/statutes/15/II/405/10r https://docs.legis.wisconsin.gov/statutes/statutes/458 https://docs.legis.wisconsin.gov/statutes/statutes/15/II/407/10 https://docs.legis.wisconsin.gov/statutes/statutes/101/II/62 designers who are registered under Wis. Stat. ch. 443 and who are actively engaged in the design or evaluation of one (1)- and two (2)-family housing; the construction material supply industry; remodeling contractors actively engaged in the remodeling of one (1)- and two (2)-family housing; persons with disabilities, as defined in Wis. Stat. § 106.50(1m)(g); and fire prevention professionals.

1.2.1.4 COLLABORATION WITH PEARSON VUE FOR TRADES EXAMINATIONS

In October 2023, DSPS entered into an agreement with a computer-based examination administration vendor, Pearson VUE, to add the trades examinations to the already existing examination administration services Pearson VUE is contracted for. The addition of the trades examinations offers more locations and examination slots to those seeking to earn a trade credential to be able to work in

Wisconsin.

Prior to the collaboration with Pearson VUE, DSPS offered trades examinations approximately four (4) days per month via pencil and paper at one (1) of five (5) DSPS examination locations across the state.

The partnership with Pearson VUE added 54 additional Professional Centers in Wisconsin. There are six (6) Pearson VUE-owned Professional Centers and 48 centers at third-party sites.

The examinations are administered throughout the year at the current Contractor Professional

Centers. The current Professional Centers are in Brookfield, Eau Claire, Green Bay, Kenosha, Madison, Milwaukee, and Wausau, Wisconsin. Outside of Wisconsin, Professional Centers are available in Duluth, Eagan, and St. Paul. Minnesota, along with Chicago, Illinois.

Trades Candidates registering for examinations have the option to take computer-based examinations through Pearson VUE at their locations or they can choose to take the examination at a DSPS site by pencil and paper.

1.2.1.5 CURRENT VENDOR SERVICES

Currently, Pearson VUE provides the following examination administration services under the Contract resulting from RFB #DS200800 Real Estate Exam Services with Trades Examinations added in

October 2023:

• Receives applications and fees

• Schedules candidates

• Provides facilities and equipment for weekday and Saturday computer-based administration throughout Wisconsin

• Hires and trains proctors/supervisors

• Scores examinations and provide scores on-site to the Candidate

• Maintains examination security

• Administers the examinations in accordance with professional standards and procedures dictated by DSPS, including examinations with approved special accommodation

• Collects and remits to DSPS a portion of the fee, known as an Administrative Fee, as specified under the Contract

• Develops a collection of Item Banks to support the creation of examinations according to

DSPS specifications

• Currently completed in-person computer-based training (CBT)

1.2.1.6 LIST OF EXAMINATIONS

List of examinations for real estate, appraiser, and trades professions are on Attachment A – Cost

Sheet.

https://docs.legis.wisconsin.gov/statutes/statutes/443 https://docs.legis.wisconsin.gov/statutes/statutes/106/III/50/1m/g

1.3 SCOPE OF WORK

1.3.1 PROJECT DESCRIPTION AND OBJECTIVES

1.3.1.1 DEVELOPMENT AND DELIVERY OF EXAMINATIONS

A computer-based examination system must be able to accept all DSPS examination content and forms for the real estate and trades professions.

DSPS will send the Contractor all examination content and forms for the real estate and trades professions to be built into the computer-based examinations to be delivered by the Contractor.

1.3.1.2 TEST PUBLICATION

Publish DSPS examination materials, which include examination forms, additional testing documents, including inserts or attachments to support examination items, and confidential information about the examinations and candidates, in the Contractor's Delivery System.

1.3.1.3 PRELIMINARY REVIEW

Prior to submitting to DSPS for examination material approval, a preliminary review of the following examination attributes according to DSPS specifications:

• Test scores, if applicable

• Tests timed correctly

• Presentation of display screens and score reports

1.3.1.4 ONLINE PROCTORING

Conduct online proctor services using Contractor staff for Authorized Users.

1.3.2 PROJECT REQUIREMENTS

1.3.2.1 STAFF

Hire, train, and pay proctors, test supervisors, and technical support staff within two (2) months of the start date of the Contract.

1.3.2.2 PROFESSIONAL CENTERS (PCs)

Provide adequately staffed and properly sized Professional Centers throughout Wisconsin to accommodate the volume of different types of examinations covered under this RFB.

1.3.2.3 PC LOCATIONS – SUPPLEMENTAL MATERIALS

All examinations allowing the use of supplemental materials are outlined on Attachment A – Cost Sheet under the “Supplement Required” column along with the “Allowed Number of Materials” column. These examinations must be restricted to PC locations only.

1.3.2.4 OTHER LOCATIONS:

Make available at least forty (40) third-party testing center locations throughout Wisconsin and/or along the boarding states (i.e. Illinois, Iowa, Michigan, and Minnesota) for examination administration.

1.4 CONTRACT TERM

This Contract will be for an initial three (3) year period. DSPS and the Contractor, upon written mutual agreement, may renew the Contract for up to an additional three (3), one (1)-year renewal periods.

The Contract will be effective on the date it is executed by DSPS. If no formal Contract is executed, the effective date of the Contract is the date of the purchase order (PO).

The RFB documents, the awarded Bidder’s response as accepted by DSPS, and any purchase order (PO) related to this RFB will become the Contract between the parties unless a separate Contract is executed.

1.5 TRANSITION EXTENSION PERIOD

DSPS may request an extension of this Contract on a month-to-month basis for no more than one (1) year after the original Contract term. Extension terms are not automatic and must only be executed by mutual agreement of both parties (DSPS and the awarded Contractor) when circumstances beyond DSPS’s control delay the award or start-up of a new Contract. The terms and conditions of the current Contract must apply to the transitional extension period, but cost may be negotiated as necessary.

If the incumbent Contractor is not awarded the next Contract, they are expected to work with DSPS and the new Contractor to ensure a smooth transition which includes the removal of all unopened chemicals. Failure to work cooperatively with DSPS may jeopardize the incumbent’s ability to participate in future solicitations.

1.6 MODIFICATIONS OF CONTRACT

The Contract will not be used for purchasing commodities or services outside of the general scope and intent of the original RFB. Any modifications made to the Contract must fall within the scope of the Bid, be rendered in writing, and signed by both parties or they will be void. The Contract must be effective on the date it is executed by DSPS.

1.7 ORDER OF PRECEDENCE

In the event of Contract award, the contents of this RFB (including all attachments), RFB addenda and revisions, the Bid response from the successful Bidder as accepted by DSPS, and any additional terms agreed to in writing by the parties must be incorporated into the Contract. Failure of the successful Bidder to accept these elements into the Contract must result in the cancellation of the Contract award.

In the event of conflict with the incorporated elements of the Contract, the following order of precedence must prevail:

• Final Signed Contract with clarifications included

• Official purchase order (PO)

• Bid Response as accepted by the State of Wisconsin

• Request for Bid

If the official purchase order serves as the final Contract, in the event of a conflict with the incorporated elements of the Contract, the following order of precedence must prevail:

• Official purchase order (PO)

• Bid Response as accepted by the State of Wisconsin

• Request for Bid

1.8 COOPERATIVE PURCHASING SERVICES

Commodities and Services may be made available to Municipalities and Authorized Users (piggybacking) upon agreement of the Contractor. Where requested by the State, and agreed to by the Contractor, Municipalities and Authorized Users will be able to obtain the Commodities and Services which are procured under the

Contract at the same rates agreed to by DSPS and the Contractor.

The Contractor will be responsible for confirming the status of potential Municipalities and Authorized Users with DSPS and providing appropriate documentation and support and reporting Contract usage by

Municipalities and Authorized Users.

If the Contractor chooses to extend the costs offered in this Contract to Municipalities and Authorized Users, any resulting Contract is solely between the Contractor and the Municipality or Authorized Users. DSPS will not be responsible for any issues which may arise between Municipalities or Authorized Users and the Contractor as a result of any sales and/or purchases made.

1.9 RESPONDING TO BID REQUIREMENTS

Mandatory Bidder Requirements and qualifications in this RFB document must be minimally met without exception; failure to meet such will disqualify your Bid. Before the award of any Contract, DSPS must be satisfied the Bidder has sufficient qualified resources available for performing the work described in this Bid. It is the Bidder's responsibility to acquaint DSPS with these Requirements and qualifications by submitting appropriate or supporting documentation.

If no single Bidder is able to meet an individual Mandatory Requirement or qualification, the State reserves the right to eliminate the individual Mandatory Requirement or qualification; in such case, the State must continue the review of Bids and select the Bid most closely meeting the Requirements and qualification specified in this

RFB.

2 MANDATORY BIDDER QUALIFICATIONS

All Bidder Qualifications in this section is Mandatory and must be met at no additional cost above the cost provided in the Bid.

2.1 PROFESSIONAL QUALIFICATIONS AND EXPERIENCE

Bidder attests they are in the business of providing examination administration services in-person via computer-based training (CBT) and via online proctoring and must have done so for the past five (5) years.

3 MANDATORY REQUIREMENTS OF BID

The following Requirements must be met at no additional cost above the pricing provided in the Bid. All

Requirements are defined as minimum Mandatory Requirements unless otherwise stated.

Bidder must use Attachment C – General Mandatory Bid Requirements Matrix to respond to this section.

Failure to meet any Mandatory specification will result in the rejection of the Bid. However, in the event no

Bidder is able to meet an individual Mandatory specification, the State reserves the right to continue the review of Bids and to select the Bid which most closely meets the Requirements specified in the RFB.

3.1 STAFF

Contractor must hire, train, and pay proctors, examination supervisors, and technical support staff within two

(2) months of the start date of the Contract.

3.2 PROFESSIONAL CENTERS (PCs)

Contractor must be able to accommodate and expand Professional Center (PC) availability, if applicable.

DSPS must approve PC’s and locations prior to examination administration.

Bidder must provide a list of the proposed Professional Centers on Attachment D – Professional Center

Locations.

3.2.1 PROFESSIONAL CENTERS (PCs) – CURRENT VENDOR

Contractor must provide, at a minimum, six (6) examination Professional Centers (PCs) around the state of

Wisconsin near larger populated cities to maximize services for all Wisconsin residents.

The PC locations with the current Vendor are in the following cities:

• Ashwaubenon (Green Bay)

• Brookfield

• Eau Claire

• Kenosha

• Madison

• Milwaukee

3.2.2 PC LOCATIONS – SUPPLEMENTAL MATERIALS

Contractor must agree, all examinations permitting the use of supplemental materials as outlined on

Attachment A – Cost Sheet under the “Supplement Required” column, be restricted to PC locations only.

Supplemental materials are a combination of online graphics and hard copy materials which DSPS will provide to appropriate testing centers. The number of materials allowed are listed under the column

“Allowed Number of Materials”.

3.2.3 OTHER LOCATIONS:

Contractor must make available at least forty (40) third-party locations throughout Wisconsin and/or along boarding states (i.e. Illinois, Iowa, Michigan, and Minnesota) for examination administration.

3.2.4 RENTS, PURCHASE, MAINTENANCE

Contractor must agree, the payment of rent for the Professional Center and/or examination site and the purchase and maintenance of equipment, will be an obligation to the Contractor and, like other expenses, will not be reimbursed by DSPS.

3.2.5 IDENTIFIABLE LOCATIONS

Contractor PC’s and other agreed upon third-party locations must be identifiable and located in areas which provide adequate parking, lighting, ventilation, and an examination environment in compliance with the standards listed in the latest version of the Standards for Educational and Psychological Testing prepared by the Committee to Develop Standards for Educational and Psychological Testing of the

American Educational Research Association (AERA), the American Psychological Association (APA), and the National Council on Measurement in Education (NCME).

3.2.6 AMERICANS WITH DISABILITIES ACT (ADA)

Contractor PC’s and third-party locations must meet the requirements of the Americans with Disabilities Act

(ADA) as well as approved special accommodations for Candidates.

3.3 COMPUTER-BASED TRAINING (CBT) STATION

3.3.1 COMPUTER EQUIPMENT

Contractor must provide and maintain all necessary computer equipment, which is subject to DSPS approval.

3.3.2 ADEQUATE WORKSPACE/CBT STATION

Contractor must provide a workspace at each computer-based training (CBT) station.

3.3.3 SEPARATE WORKSPACE/CBT STATIONS

Contractor must have a separated workspace/CBT stations available to prevent observation by other

Candidates as defined by the guidelines stated in the latest version of the latest version of the Standards for Educational and Psychological Testing prepared by the Committee to Develop Standards for

Educational and Psychological Testing of the American Educational Research Association (AERA), the

American Psychological Association (APA), and the National Council on Measurement in Education

(NCME).

3.3.4 PRE-EXAMINATION ORIENTATION

Contractor must conduct a pre-examination orientation for each Candidate on the use of the computer station at the time of the examination.

3.3.5 EXAMINATION AND VERIFICATION

Contractor must be responsible for examination and verification of software and other system features prior to use with Candidates to assure accurate delivery of the examination and accurate scoring.

3.4 ADMINISTRATION/STAFF SUPPORT

3.4.1 ADMINISTRATION OF EXAMINATIONS IN MONTH

Contractor must be able to administer at least 450 examinations per month for extraordinary events or an influx in Candidate demand, for example: in cases of a change in the law, which would increase the number of Candidates requesting to take the examination.

3.4.2 EXAMINATION SCHEDULES

Contractor must have examination schedules which include weekdays and Saturdays.

3.4.3 STAFFED PROFESSIONAL CENTERS

Contractor must provide trained staff at Professional Centers throughout Wisconsin to accommodate the volume of Candidates requesting to take the examinations.

3.4.4 STAFF TRAINING AND ADMINISTRATION

Contractor must provide training for all Professional Center staff handling Candidate intake, examination, and after examination for Candidates.

3.4.5 REFERENCE MANUAL

Contractor must provide the Professional Center administration reference manual for Professional Center staff.

3.4.6 SCHEDULING OF CANDIDATES

Contractor must be able to receive scheduling requests via toll-free telephone number and Internet

(website).

3.4.7 FEE COLLECTION

Contractor must be able to collect fees for examination via the toll-free telephone number and Internet

(website).

3.4.8 REGISTRATION

Contractor must provide examination registration activities as stated in the RFB.

3.5 WEBSITE AND PHONE NUMBER

3.5.1 CONTRACTOR’S WEBSITE

Contractor's website must be available twenty-four (24) hours a day, seven (7) days a week, except during scheduled maintenance and at other times as notified on the website.

3.5.2 DEDICATED TOLL-FREE NUMBER

Contractor must assign a dedicated toll-free phone number to the Contractor’s customer service center.

3.5.3 TOLL-FREE RESERVATION SYSTEM

Contractor toll-free telephone reservation system must be available to Candidates through a United States based call center to schedule examinations.

3.5.3.1 CONFIRMATION NUMBER

Contractor must provide confirmation numbers for all Candidates through the Contractor's toll-free telephone reservation system from 8:00 AM to 5:00 PM Central Time (CT) each Business Day.

3.6 DEDICATED PROGRAM MANAGER

Contractor must assign a dedicated program manager to assist DSPS in the implementation activities and serve as the primary point of contact for any on-going support issues. The program manager must:

3.6.1 KICK-OFF MEETING

Coordinate the implementation kick-off meeting between DSPS and the Contractor to review the implementation plan and to prioritize Test publication.

3.6.2 CONFERENCE CALLS

Conduct regularly scheduled conference calls between DSPS and Contractor to review the implementation progress (during the implementation period) and to facilitate communication regarding new examinations, revised examinations, and examination policy and program changes.

3.6.3 BUSINESS REVIEWS

Conduct in-person or virtual annual business reviews between Contractor and DSPS to address DSPS satisfaction and sufficiency of service issues and facilitate discussions regarding upcoming program plans and other relevant business activities.

3.6.4 FILE FORMAT REVIEWS

Review with DSPS the result file formats and discuss any report format problems.

3.7 CANDIDATE COMMENTS

3.7.1 CANDIDATE COMMENTS

Contractor must collect and review Candidate comments to determine if modifications to answer key or omission of questions from scoring are warranted. DSPS must be made aware of any comments leading to a change in content and be involved with the final decision-making process.

3.7.2 CRITIQUE EXAMINATION

Contractor must provide a form on which the Candidates may critique examination questions or procedures to be administered at the examination site after the Candidate has turned in answer sheets, but before the

Candidate has exited the test center.

3.7.3 COMMENTS REVIEW

Contractor must collect and review comments and make modifications only with DSPS written approval.

3.7.4 CANDIDATE INQUIRY RESPONSE

Contractor must respond to Candidate inquiries within twenty-four (24) hours via the preferred method of the Candidate, i.e. phone, text, email, or any other messaging system the Contractor has developed to communicate with Candidates.

3.7.5 OPTIONAL CANDIDATE SURVEY

Contractor must conclude examinations with an optional Candidate survey, as DSPS specifies, recording

Candidate's opinion of the examination process. This information must be included in the Candidate’s Data file.

3.8 CANDIDATE SECURITY

3.8.1 ADMITTANCE AUTHORIZATION

Contractor staff must verify Candidate admittance authorization by validating the identity of the Candidate with the examination roster by using a government issued photo, such as a driver’s license.

3.8.2 ADMITTANCE REFERENCE MATERIALS

Contractor staff must review approved reference materials Candidate is bringing into the testing center for the applicable examination.

3.8.3 CANDIDATE MONITORING

Contractor staff must monitor Candidates during the examination to respond to questions and discourage cheating.

3.8.4 EXAMINATION SECURITY

Contractor must maintain examination security before, during, and after the examination at both the computer examination station and the test center levels. Contractor is liable for damages and other consequences resulting from the loss of examination material(s) under the Contractor's control and from any other security breach by the Contractor. Contractor agrees to use the examination Item Bank(s) only as intended by the Contract and to protect them from unauthorized disclosure.

3.8.5 RESTROOMS/OUTSIDE

Contractor staff must control Candidates trips to restrooms and outside of the Professional Center.

3.8.6 PAPER/REFERENCES

Contractor staff must control access to papers and references as required by the examinations and collect any permitted materials at the conclusion of the examination.

3.8.7 RESOLUTION OF DISPUTES

Contractor must be responsible for resolution of disputes regarding accuracy of computer stations, systems, programs, and records.

3.8.8 IRREGULARITIES

Contractor staff must report any irregularities immediately to DSPS.

Examination irregularities include technical issues with the examinations, problems occurring with the physical location (i.e. a power outage), Candidates violating administration policies or cheating, and additional allegations by a testing Candidate of improper administration.

3.8.9 IRREGULARITIES REPORT

Contractor must have an irregularity report form or documentation procedure to be sent to DSPS via email.

Details will be discussed during Contract negotiations.

3.8.10 FINALIZE INVESTIGATIONS

Contractor must finalize investigations of any breaches of security of examination content within one (1) month of the event.

3.8.11 COMPLIANCE WITH PROFESSIONAL CENTER RULES

Contractor’s Professional Center staff may deny entry or revoke access to the Candidate’s examination if a

Candidate fails to follow the Contractor's examination rules and procedures.

3.8.12 INCIDENT ARISES

If an incident arises with a Candidate, the Contractor must take reasonable steps to resolve such

Candidate issue(s). If the Contractor determines the Candidate's issue(s) is not the responsibility of

Contractor, the Contractor must contact DSPS for directions on how to proceed with the Candidate's examination. The Contractor and DSPS agree to work diligently together to mutually resolve any such issue(s) with a Candidate.

3.9 ACCOMMODATIONS

3.9.1 AMERICANS WITH DISABILITIES ACT (ADA)

Contactor must comply with the Americans with Disabilities Act (ADA) and other applicable federal and state laws by implementing the following:

3.9.2 CANDIDATE NOTIFY CONTRACTOR

Contractor must have a standard process and request forms for Candidate(s) to notify the Contractor electronically or in writing of a Candidate’s disability related request for examination accommodation(s).

3.9.3 REQUESTS FOR ACCOMMODATION

Contractor must review accommodation requests and make appropriate determinations for DSPS. In those instances where an accommodation type has not been implemented, Contractor must consult with DSPS as to the feasibility, timeline, and cost for such requests.

3.9.4 SCHEDULING ACCOMMODATIONS

Candidate must be directed at the steps, both on the Contractor website and published in the handbook, on how to schedule an examination appointment requiring accommodation.

3.9.5 CANDIDATE APPEALS

In the event a Candidate appeals for an accommodation decision, DSPS must review such appeals and provide a final determination to the Contractor.

3.10 CANDIDATE SCORING/NOTIFICATION OF EXAMINATION RESULTS

3.10.1 SCORING

Contractor must score the broker and salesperson real estate examinations and set the passing score at the point which represents satisfactory minimum competence for licensure. Any recommended passing score must be legally defensible.

3.10.2 APPRAISER EXAMINATIONS

Appraiser examinations passing scores are determined by the Appraisal…