EMARS_APWS_AppA_SOW.pdf

This Scope of Work (SOW) document outlines equipment maintenance and repair services for the County of Los Angeles Department of Health Services' Automated Pharmacy Workflow System (APWS). The County seeks qualified firms to provide comprehensive maintenance and repair services under a Master Agreement to support critical pharmacy automation equipment across its facilities. The SOW establishes performance standards, service level requirements, and operational protocols for responding to equipment malfunctions, preventive maintenance activities, and emergency repairs. Contractors must maintain 24/7 availability for emergency support and commit to defined response times based on severity levels, with priority given to critical system failures that impact pharmacy operations. The contract term, renewal options, and specific deliverable timelines are to be established through the RFR process, with detailed specifications and performance metrics governing contractor obligations throughout the service period.

Pricing will be determined through the Request for Rate (RFR) submission process, where qualified vendors submit cost proposals based on the defined scope of services and performance requirements. The Master Agreement structure allows the County to establish rates for various maintenance and repair categories, including preventive maintenance, emergency response services, and parts replacement. Contractor selection will be based on technical qualifications, pricing competitiveness, and demonstrated experience maintaining automated pharmacy systems. The incumbent contractor status, if applicable, and any previous performance history may influence evaluation criteria. Funding for these services will be provided through the County of Los Angeles Department of Health Services' operational budget, with costs distributed across participating departments and facilities utilizing the pharmacy automation system.