Attachment_D_-_Contractor_Performance_Information.doc

U.S. Department of Education

ATTACHMENT D - CONTRACTOR PERFORMANCE INFORMATION

Contract Number:

2.

Type of Contract:

3.

Contract Value (Current plus any unexercised options):

Period of Performance (including any option periods):

5. Description of Requirement:

6.

Ratings. Summarize contractor performance and circle or type in the number below that corresponds to the performance rating for each category. Please see the attachment, which explains the rating scale.

ADVANCE \d2Comments:

Comments:

Comments:

Comments:

Comments:

Comments:

7. Total score:

Evaluated by:

Agency/Organization Date: ____________ (In accordance with the Federal Acquisition Streamlining Act, the following information will not be released to the contractor.)

Name and Title: ___________________________________________ Telephone number:_________________ Signature: _____________________________________________ E-mail address: _______________________ Please return this form to the following address:

Holly.Evan@ed.gov

SOURCE SELECTION INFORMATION—SEE FAR 3.104

Information entered on this form will be used in source selection decisions and is protected under subsection 3.104 of the Federal Acquisition Regulation. Do not disclose information entered on this form to the contractor or to any other person except as authorized by the Department of Education contracting officer.

Supplementary Questions To assist the Department of Education contracting officer, we would greatly appreciate your taking the time to answer the following questions, if any, related to the contractor’s past performance:

Contractor Performance Evaluation

Instructions for Completing Contractor Performance Information Form Based on the rating area elements presented below and the rating guidelines on the back of this sheet, please evaluate contractor performance in each of the rating areas. On the “Contractor Performance Information” form, circle (or type in the “Comments:” area) the rating from 0 to 4 that most closely matches your evaluation of the contractor’s performance. Please add written comments for each rating. If you wish, you may attach additional comments or information. We would also appreciate your answers to the specific questions, if any, on the back of the form. Please return the form to the address indicated on the back of the form. Thank you for your time and your cooperation.

The Department of Education will use the information from this form to evaluate offerors competing for contract awards. We may release the information from this form to the contractor during negotiations or debriefings. If we release information from this form, we will not release your name to the contractor.

Elements within Each Rating Area Quality of Product or Service Compliance with contract requirements Accuracy of reports Appropriateness of personnel Technical excellence Problem Resolution Anticipates and avoids or mitigates problems Satisfactorily overcomes or resolves problems Prompt notification of problems Pro-active Effective contractor-recommended solutions Cost Control Within budget Current, accurate and complete billings Costs properly allocated Unallowable costs not billed Relationship of negotiated costs to actual Cost efficiencies Timeliness of Performance Meets interim milestones Reliable Stays on schedule despite problems Responsive to technical direction Completes work on time, including wrap-up and contract administration No liquidated damages assessed

Business Relations Effective management Use of performance-based management techniques Business-like concern for the customer's interests Effective management and selection of subcontractors Effective small/small disadvantaged business subcontracting program Reasonable/cooperative behavior Effective use of technology in management and communication Flexible Minimal staff turnover Maintains high employee morale Resolves disagreements without being unnecessarily litigious.

Customer Service Understands and embraces service and program goals Team approach with the customer Satisfaction of end users with the contractor’s service Positive customer feedback Prompt responses Courteous interactions Effective escalations and referrals Initiative and proactive improvements Creative service strategies

Rating Guidelines Quality of Product or Service

Problem Resolution

Cost Control

Timeliness of Performance

Business Relations

4 - Excellent Customer Service Highly effective, proactive business practices focused on customer support.