Eaton Maintenance SOW.pdf

STATEMENT OF WORK

Maintenance Support Services for Eaton 9390 UPS

I. BACKGROUND

The National Institute of Standards and Technology (NIST) Wireless Networks Division (WND) owns and operates an Eaton 9390-40-80 UPS. To ensure continuity of research efforts to improve the quality and timeliness of standards for next generation networking technologies, it is important that the UPS be maintained at full operational performance. Therefore, maintenance support services are required.

II. MINIMUM REQUIREMENTS

This requirement is for an Eaton 9390 UPS Maintenance Services Agreement and capacitor and battery replacement services. The replacement parts and services shall meet or exceed the requirements identified herein. All replacement items must be new. Prototypes, demonstration models, used or remanufactured parts and equipment will not be considered for award.

The Contractor shall provide maintenance services for the following NIST-owned Eaton 9390 UPS:

Serial Number Model Description Battery Type, Quantity

Coverage Type

EE115CBB05 Eaton 9390-40-80 VRLA Sealed, 80 Flexible

Battery, Labor Adder

III. SCOPE OF WORK

Contract line item 0001: The contractor shall provide Eaton Proactive Anytime Capacitor Replacement Services to include the following:

• Delivery and replacement of one (1) Eaton 9390 40-80 208V AC and DC Oil Filled CAPACITOR Upgrade

• Installation, removal and disposal of old parts

Period of Performance: Shall be scheduled with NIST Technical Point of Contact (TPOC) and completed within 90 days from date of award.

Contract line item 0002: The contractor shall provide Eaton Proactive Battery Replacement Services to include the following:

• Delivery and replacement of one (1) Enersys 12HX300FR 5x8 Battery

• Installation, Removal and EPA Disposal of old batteries

• 3 Year Parts Only warranty

Period of Performance: Shall be scheduled with NIST TPOC and completed within 90 days from date of award.

Contract line item 0003: The Contractor shall provide a one (1) year Flex Service contract for the maintenance and repair of the Eaton 9390-40-80 UPS meeting the following minimum requirements:

Flex Service: Next Day Response, 7x24 Coverage

• After Hours support (7 days per week, 24 hours per day) with parts and labor

• One (1) annual UPS Performance Check, Business Hours (5 days per week, 8 hours per day)

• One (1) annual Sealed Battery Preventive Maintenance visit, Any Time

• The Contractor shall provide software/firmware updates as they become available

Period of Performance: September 1, 2022 through August 31, 2023

Contract line item 0004: The Contractor shall provide a two-year extended Flex Service contract for the maintenance and repair of the Eaton 9390-40-80 UPS meeting the following minimum requirements:

Flex Service: Next Day Response, 7x24 Coverage

• After Hours support (7 days per week, 24 hours per day) with parts and labor

• One (1) annual UPS Performance Check, Business Hours (5 days per week, 8 hours per day)

• One (1) annual Sealed Battery Preventive Maintenance visit, Any Time

• The Contractor shall provide software/firmware updates as they become available

Period of Performance: September 1, 2023 through August 31, 2025

IV. PERIOD OF PERFORMANCE

The period of performance shall be as follows:

CLIN 0001: Within 90 days from date of award CLIN 0002: Within 90 days from date of award CLIN 0003: September 1, 2022 – August 31, 2023 CLIN 0004: September 1, 2023 – August 31, 2025

V. PLACE OF PERFORMANCE

Performance will be at NIST, 100 Bureau Dr, Building 222, Attic Gaithersburg, MD 20899. Normal business hours are Monday through Friday, 8:30 a.m. to 5:00 p.m. Eastern Time with the exception of Federal holidays.

VI. DELIVERABLES

The Contractor shall submit a service ticket prior to departure from NIST on any given service call for maintenance or repairs. The service ticket shall include the following:

a. Date and time of arrival to NIST.

b. Description of service performed.

c. Name and quantity of any parts that were repaired.

d. Name and quantity of any parts that were replaced.

e. Date and time of departure from NIST.

f. Diagnostic test results or narrative summary demonstrating that the instrument and/or accessories are meeting the performance standards.

g. Any comments or recommendations.

h. Signature of Contractor’s service person

i. Signature block for NIST personnel accepting the services rendered.

VII. INSPECTION/ACCEPTANCE

The NIST TPOC will confirm that all performance specifications have been met via visual inspection and by verifying the UPS batteries keep the computer systems running when the input power to the UPS is removed. Eaton software shall also send email alerts to the NIST TPOC (Not to Eaton Corp).

VIII. TRAVEL

Travel to the NIST, Gaithersburg is required. All travel expenses shall be included in the price of the resultant contract.

IX. CONTRACTOR’S MINIMUM QUALIFICATIONS

The Contractor shall provide original equipment manufacturer certified engineers or technicians during the performance of this requirement.

X. PAYMENT TERMS

The Contractor shall be paid, in accordance with Net 30-day payment terms, upon receipt and acceptance of a proper invoice, in accordance with the following payment schedule:

1. CLINs 0001 and 0002 – upon successful completion of requirements and Government’s acceptance

2. CLINs 0003 and 0004 – quarterly in arrears

XI. GENERAL INFORMATION

This work does not involve confidential or proprietary data. The certification and accreditation requirements of Clause 1352.239-73 do not apply and a security accreditation package is not required.

Safety: The Contractor employee shall be responsible for knowing and complying with all installation safety prevention regulations. Such regulations include, but are not limited to, general safety, fire prevention, and waste disposal.

Security: NIST is a restricted campus. An identification badge is required for access for entry into buildings and also is shown to the armed Security Police when entering the campus.

Regular Business Hours. Regular business hours are Monday through Friday, 8:00 am to 5:00 pm Eastern Time with the exception of Federal holidays.

Identification Badges: Contractor employees shall comply with NIST identification and access requirements. Each Contractor employee shall wear a visible identification badge provided by the NIST Security Office.

Vehicle Registration: All Contractor employees must register their vehicles with the NIST Security Office to gain access to the campus. A valid driver’s license, Government-furnished civilian ID, proof of insurance and current registration must be presented to the NIST Security Office, at which time a NIST vehicle pass will be issued. The pass shall be displayed on the vehicle in accordance with NIST Security Office instructions.