L-2C Past Performance Survey TFM2 2016-06-10.pdf

TFM2 SIR DTFAWA-16-R-00010 Section L, Attachment L-2.C

PAST PERFORMANCE EVALUATION SURVEY

FORM INSTRUCTIONS:

OFFERORS:

Section A (Part I and Part II) shall be completed by the Offeror (the company requesting the reference) prior to issuing the surveys in accordance with Volume II, Section L.6 of the SIR.

INSTRUCTIONS TO CUSTOMER:

The purpose of this survey is to obtain past performance information with respect to the Offeror identified in Part I, Section A below.

The Federal Aviation Administration (FAA) is conducting a competitive procurement for sustainment, management, and further development of the Agency’s Traffic Flow Management System under SIR number DTFAWA-16-R-00010 known as TFM2. The TFM2 procurement is a major FAA acquisition and your input into this survey is greatly appreciated.

You have been identified as a customer for work performed on the contract cited in Part I, Section B below, and your candid response will assist in the evaluation process and will be kept confidential.

Please review the information provided by the Offeror in Part I, and identify and correct any information that is not accurate. Please complete Part II of this survey as thoroughly as possible and submit directly to the FAA Contracting Officer Sharonda.Holmes@faa.gov no later than 3:00pm, Eastern Time on the 42nd calendar day after the day of SIR issuance.

The information provided on this survey is considered confidential and will not be released to the Offeror.

The subject line in the submission e-mail must clearly indicate: TFM2 Past Performance Survey Submission for (Offeror name cited in Part I, Section A) and the message shall originate from the customer’s e-mail system.

In addition to this survey, you may receive a follow-up phone call to confirm or clarify information. If you have questions regarding this survey or require assistance, please contact the Contracting Officer via email at Sharonda.Holmes@faa.gov or call (540) 422-4660.

mailto:Sharonda.Holmes@faa.gov mailto:Sharonda.Holmes@faa.gov

PART I: TO BE COMPLETED BY OFFEROR (THE COMPANY REQUESTING THE REFERENCE)

Section A. TFM2 Offeror Information

COMPANY NAME OF TFM2 OFFEROR:

OFFEROR ADDRESS:

COMPANY NAME OF PROPOSED SUBCONTRACTOR (if applicable):

PROPOSED SUBCONTRACTOR ADDRESS:

Section B. Contract Information

TITLE OF PROJECT/CONTRACT NUMBER FOR WHICH REFERENCE IS REQUESTED:

AGENCY/CUSTOMER

CONTRACT/ORDER/SUBCONTRACT/OTHER:

CONTRACT TYPE: (Check all that apply)

FP CPFF-Completion CPFF-Term CPIF CPAF Task Order

Requirements Labor-Hour T&M CR Other (Specify) _______________

DATE OF AWARD:

PERIOD OF PERFORMANCE (INCLUDING OPTIONS):

CONTRACT AMOUNT:

• INITIAL CONTRACT DOLLAR VALUE (including all potential options ):

• FINAL or CURRENT CONTRACT DOLLAR VALUE:

Reference’s Contract Information:

• Provide a description of the work performed indicating, the size, scope, and complexity of the work performed. If additional space is needed, continue on a separate page, which may be attached.

Part II: TO BE COMPLETED BY CUSTOMER (REFERENCE)

Section A. Customer Information

NAME & TITLE:

ORGANIZATION (INCLUDING AGENCY AND/OR COMPANY:

PROGRAM ROLE (Must be CO or COR or equivalent):

ADDRESS:

PHONE NUMBER:

FAX NUMBER:

E-MAIL:

Section B: Information About Project/Program For Which Reference Is Requested

Please assess the requesting company in each performance element below by assigning an “X” to the most appropriate rating as described below and provide comments as appropriate:

• A for Exceeds

• B for Good

• C for Acceptable

• D for Marginal

• F for Unsatisfactory

• NA for Not Applicable

Quality of Service A B C D F N/A

To what extent did the Contractor meet functional and performance requirements?

How well did the Contractor anticipate and mitigate performance risks?

How well did Contractor meet milestones and delivery schedules?

To what extent was the Contractor able to solve performance problems without extensive guidance/direction from government counterparts?

How well did the Contractor monitor and report system/service performance?

How would you assess the Contractor’s technical assistance when responding to user help requests?

To what extent did the Contractor resolve hardware and software issues within the repair/response times specified in the contract?

How well did the Contractor provide acceptable replacement parts in a timely manner when needed?

Comments: (Please use this section to explain any topic for which you would like to elaborate, and any topics that were not covered by the specific questions.)

Contract Management A B C D F NA

How well did the Contractor’s management interface with your staff to meet your organization’s concerns or needs?

How well did the Contractor’s management practices provide adequate visibility into progress/problems/risks on the contract?

To what extent did the Contractor coordinate, integrate, and effectively manage subcontractors?

How would you assess the Contractor’s responsiveness to technical direction and contract change orders?

To what extent were the Contractor’s invoices current, accurate, and complete?

To what extent was the Contractor able to allocate technically qualified personnel in a timely fashion to meet the contractual needs and requirements?

To what extent were the Contractor’s written deliverables of a high quality, e.g., accurate, complete and comprehensive?

To what extent did the Contractor meet the proposed cost estimates and control price/cost escalation during the contract?

Comments: (Please use this section to explain any topic for which you would like to elaborate, and any topics that were not covered by the specific questions.)

Please answer the following questions:

Has the Contractor ever been given a cure notice, show cause notice, suspension of progress payments, or other letters directing the correction of a performance problem; or has this contract been partially or completely terminated, or are there any pending termination actions?

( ) No ( ) Yes If yes: ( ) Default ( ) Convenience; and please explain:

Comments:

Were there any changes in contract dollar value throughout the life of the contract?

( ) Yes ( ) No

If you answered “yes”, please indicate what that need for changes are/were most attributable to:

( ) Government-issued change orders ( ) claims submitted by the Contractor ( ) other Government actions ( ) other contractor actions

Based on this contractor’s overall performance, would you choose to award this contractor another contract?

( ) Yes ( ) No If no, please explain:

If any of the above responses are based on adverse past performance, have you discussed it with the Contractor and has the Contractor had an opportunity to comment?

( ) Not Applicable ( ) Yes ( ) No If yes or no, please explain: