Draft PWS for Sources Sought.pdf

Version 202407

ALARM MONITORING SERVICES

FOR

DIRECTORATE OF EMERGENCY SERVICE (DES)

FORT HOOD, TEXAS, 76544

PART 1

GENERAL INFORMATION

1. GENERAL: This is a non-personal service contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. The United States (U.S.) Government shall not exercise supervision or control over the Contractor’s employees performing the tasks herein. Such contract employees shall be accountable solely to the Contractor who, in turn shall be responsible to the U.S. Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Alarm Monitoring Service as defined in this PWS except for those items specified as government furnished property (GFP) and government furnished services (GFS). The contractor shall perform to the standards in this contract.

1.2 Background: The Alarm Monitoring Services are an integral part of the Directorate of Emergency Services (DES) mission to provide continuous 24/7 alarm monitoring services and maintaining an installation wide security posture of Fort Hood. This service by Army regulation is required to provide monitoring of Intrusion Detection Systems (IDS) protecting assets and personnel.

1.3 Objectives: The objective of this contract is to provide continuous 24/7 alarm monitoring services without interruption of the Fort Hood IDS which is the Integrated Commercial Intrusion Detection System (ICIDS). This objective encompasses alarm resolution procedure, timely responses to alarms, and reporting as set forth in the Government Standard Operating Procedure (GSOP), attachment 3.

1.4 Scope: The Contractor shall provide non-personal services for alarm monitoring to include alarm resolution procedures, timely reporting of alarms, system errors, faults, and detailed documentation of alarm events from beginning to end. The Contractor shall accomplish this by continuous and uninterrupted monitoring of the IDS.

1.5 Period of Performance: Please refer to the contract schedule for the contract’s period of performance.

1.6 General Information:

1.6.1 Quality Control Plan (QCP): The Contractor shall develop, implement, and maintain a QCP and program to ensure all work described in this contract is performed at or above the standard defined in the attachment 1, Performance Requirements Summary (PRS). The QCP is developed by the contractor for its internal use to ensure that it performs and delivers high-quality service. The contractor’s QCP is the means by which the contractor ensures all work complies with the requirements of the contract. The QCP identifies and corrects potential and actual problem areas throughout the entire scope of the contract.

1.6.1.1 The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The QCP shall be submitted within thirty (30) days of contract award. After acceptance of the QCP, the contractor shall receive the contracting officer’s (KO) acceptance in writing of proposed changes to the QC procedures. The contractor shall submit QCP changes within five (5) days to the KO and Contracting Officer’s Representative (COR) for review and approval prior to implementation.

1.6.1.2 The Quality Control Plan shall address as a minimum:

1.6.1.2.1 Inspection Program. Included shall be a quality control inspection program covering all general and specific tasks included in the contract scope of work. It shall specify tasks or areas to be inspected on a scheduled or unscheduled basis, the way inspections are to be conducted, the titles of the individuals who will perform the inspections, and the percentage of the work that will be inspected on a recurring basis. In developing this inspection program, the Contractor shall identify the key activities and associated characteristics in each process that have a significant influence on specific services and provide for methods for evaluation of the selected characteristics.

1.6.1.2.2 Deficiency Identification. The QCP shall include a method of identifying deficiencies in the quality of services performed before the level of performance becomes unacceptable as defined in the PRS. This shall contain processes for corrective action without dependence upon Government direction.

1.6.1.2.3 Deficiency Correction. The program shall contain process control and process performance measurement procedures that shall include how the Contractor shall implement preventive corrective actions. The Contractor shall demonstrate that it has designed quality into the delivery of services thereby mitigating the risk(s) associated with delivery of deficient or nonconforming services.

1.6.1.2.4 Documentation and Enforcement. The QCP shall include a method of documenting and enforcing quality control operations of both prime contractor and subcontractor work, including inspection and testing.

1.6.1.2.5 Trend Analysis. The QCP shall include a method of performing trend analysis and assessments by metrics.

1.6.1.2.6 Surveillance Methods. The QCP shall contain specific surveillance techniques for all contract services.

The surveillance methods shall be comprehensive and adaptable to the reporting system of the plan.

1.6.2 Quality Assurance (QA): The government shall evaluate the contractor’s performance under this contract in accordance with (IAW) the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed IAW the performance standards and contract quality requirements are met. Contract quality requirements” means the technical requirements in the contract relating to the quality of the product or service and those contract clauses prescribing inspection, and other quality controls incumbent on the contractor, to ensure the product or service conforms to the contractual requirements. It defines how the performance standards will be applied, the frequency of surveillance, the performance threshold, and deductions, if applicable.

1.6.3 Recognized Holidays: The Contractor is Required to perform services on all Holidays.

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day Juneteenth

1.6.4 Hours of Operation: The contractor is responsible for conducting business 24 hours a day, seven days a week including Federal holidays.

1.6.5 Place of Performance: The work performed under this contract will be performed within the Central Alarm Monitoring Station located in building 23020, 58th Street between 761st Tank Battalion and Legends Way, Fort Hood, Texas, 76544. Secondary temporary location in building 2310, 761st Tank Battalion Ave and 58th Street.

1.6.6 Reserved

1.6.7 Security Requirements:

1.6.7.1 Access and general protection/security policy and procedures: Contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office.

Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204‐9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.6.7.2 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information, and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured IAW Army Regulation (AR) 190-13, “The Army Physical Security Program.

1.6.7.3 Reserved

1.6.7.4 Personnel Security Clearance Requirements: Contractor personnel performing work under this contract must have an active personnel security clearance at the Secret level in the Joint Personnel Adjudication System (JPAS) at time of the proposal submission and must maintain the level of security required for the life of the contract. The security requirements are IAW with the attachment 4a-4c, DD Form 254, “Department of Defense (DOD) Security Classification Specification” (The unit security monitor is responsible for initiating this form).

1.6.7.5 Background Checks: The Contractor shall ensure contractor employees and subcontractor employees performing services under this contract have passed a security check conducted by the State Police Department of their U.S. residence. Security checks that have been completed as part of a personnel security clearance background investigation, or a previous background check that was a condition of employment, meet this requirement.

Documentation of these checks will be made available to the KO or COR upon request. The Government retains the right to exclude any employee from performance of duties under this contract if a background security check reveals an employee is a security risk. The exclusion of an employee for security reasons will not relieve the Contractor from performance of services required under this contract. If the Government determines additional background checks are required, at a minimum, and upon request from the Government, the Contractor shall provide to the KO or COR, the following information on any contractor or subcontractor employee performing services under this contract:

Full birth name Married name (if applicable) SSN or local equivalent (ID card number) Date of birth Place of birth (city, country)

1.6.7.5.1 Background Check Notification Requirements: If a background check on any employee or subcontractor employee performing services under this contract, whether the check was conducted as a condition of employment or as part of the contract with the Government, reveals any information from any source (including host country law enforcement) of criminal activity by Contractor employees, subcontractors, or subcontractor employees, the Contractor shall immediately notify the KO and COR of that information. The Contractor shall make notification of:

(1) Traffic violations, other than parking, will be reported to the KO or COR only if the contract is for drivers for the Government.

(2) Any suspicious activity by Contractor employees, subcontractors, or subcontractor employees the Contractor believes may pose a risk to U.S. or host nation national security or imminent risk of deadly bodily harm to any person; and

(3) Any actions taken against Contractor employees, subcontractors, or subcontractor employees pursuant to this requirement.

1.6.7.5.2 Remedies. In addition to other remedies available to the Government, the Contractor’s failure to comply with the requirements of this paragraph may result in requiring the Contractor to remove a contractor employee or employees from the performance of the contract.

1.6.7.5.3 Subcontracts. The Contractor shall include the substance of this paragraph and the preceding paragraph in all subcontracts.

1.6.7.6 Common Access Card (CAC) Credentialing and Access Procedures:

1.6.7.6.1 Contractor Common Access Card (CAC) Eligible Requirements: Before CAC issuance, the Contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. The Contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DOD facility and access, via logon, to DOD networks on-site or remotely; (2) Remote access, via logon, to a DOD network using DOD-approved remote access procedures; or (3) Physical access to multiple DOD facilities or multiple non-DOD federally controlled facilities on behalf of the DOD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management. Contractor personnel shall return CAC to appropriate U.S. Government authorities within five (5) days of the end of their contractual duties.

1.6.7.6.1.1 Federal Installation/Facility Access: Contractor and all associated sub-contractor employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The employee performing services under this contract shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services, Security Office or the host nation equivalent.

1.6.7.7 Access to Government Information Systems: All Contractor employees and subcontractor employees performing services under this contract who have access to a government information system must be registered in the ATCTS (Army Training Certification Tracking System) at commencement of services and must successfully completed the DoD Information Assurance Awareness training prior to access to the information system and then annually thereafter.

1.6.7.8 Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons.

NOTE: All references to keys include key cards. Contractor shall not duplicate keys provided by the Government.

The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan.

Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas.

1.6.7.8.1 The Contractor shall report any occurrences of lost or duplicate keys/key cards to the KO and the COR (and physical property manager, if applicable) within two (2) hours or the next business day if after hours and to request key or lock(s) replacement. This notification and request for key(s) and lock replacement shall be submitted in writing.

The total cost of the replacement may be at the Contractor’s expense.

1.6.7.8.2. Only authorized Contractor personnel shall use Government issued key(s) and/or key card(s). Contractor personnel shall follow security access requirements when entering secure areas. Contractor shall receive appropriate security clearance approval to allow visitor(s) access in secure areas.

1.6.8 Post Award Conference/Contract Periodic Progress Meetings: The Contractor shall attend the post award conference convened by the contracting activity or contract administration office IAW Federal Acquisition Regulation (FAR) Subpart 42.5. The KO, COR, with other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the KO will apprise the contractor of how the government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

These meetings shall be at no additional cost to the government.

1.6.9 Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: ensure the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including

Government drawings, designs, specifications; monitor Contractor's performance and notifies both the KO and Contractor of any deficiencies; coordinate availability of government furnished property; and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially regarding changes in cost or price, estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.10 Key Personnel: The following Contractor personnel are designated as key personnel by the Government:

Lead Alarm Monitor and Alarm Monitors. The Contractor shall appoint a Lead Alarm Monitor responsible for overseeing the performance of all contract work. The Contractor shall provide the names of the Lead Alarm Monitor and an alternate, who will act on behalf of the Contractor in the absence of the lead, in writing to the Contracting Officer prior to the commencement of contract performance. Both the Lead Alarm Monitor and the alternate shall have full authority to act on behalf of the Contractor concerning all matters related to the daily operations of this contract. The Lead Alarm Monitor shall be on-site Monday through Friday, from during normal business hours and will oversee scheduling and necessary adjustments to ensure continuous monitoring 24 hours a day, seven days a week, including holidays. This position includes responsibility for managing daily operations in compliance with the Performance Work Statement (PWS) and General Standard Operating Procedures (GSOP).

The Lead Alarm Monitor will work the same shifts as other alarm monitors and serve as an additional monitor during peak hours. They will also backfill the day shift when personnel adjustments are required to address planned or unplanned absences.

Additional responsibilities include:

• Oversight of operations and direct liaison with the Contracting Officer’s Representative (COR).

• Ensuring timely submission of daily reports, technical exhibit B work orders, and relevant information.

• Overseeing initial, annual, and ongoing training programs.

• Addressing unforeseen operational issues.

Alarm Monitors must always be available to maintain uninterrupted monitoring of the Intrusion Detection System (IDS) 24 hours a day, seven days a week, including holidays.

Qualifications for all key personnel are listed below:

a) Lead and Alternate Monitor: shall have the same qualifications as the alarm monitors. Must be able to create and adjust the scheduling of personnel to ensure there are no interruptions in services. Shall have leadership experience and excellent communication skills.

b) Alarm Monitors: personnel working under this contract shall have a minimum of one-year experience in alarm monitoring services, or prior experience of being a user of an area being protected by ICIDS with a commercial firm or federal government agency. Contractor employees shall be computer literate and skilled in the use of Microsoft Windows, Microsoft Office 365 documents, Outlook email, and pdf files. The Contractor shall employ only persons able to speak, read, write, and understand English in positions requiring them to interact with personnel, and/or where English is used or essential to provide the product, record, data, information, service, and understanding of safety requirements/warnings.

1.6.11 Special Qualifications or Certifications: There are no special qualifications or certifications.

1.6.12 Identification of Contractor Employees: Contractor employees shall identify themselves as Contractor personnel and shall avoid representing themselves as Government employees. This identification includes meeting attendance, answering Government telephones, email communications, and working in other situations where Contractor status is not obvious. Contractor personnel identification shall be easily identifiable through the display of badges, name tags, lanyards, etc. Personnel will be provided with Government access badges for facility access to place of duty.

1.6.12.1 Badging of Contractor Employees: If required by the Government, contract personnel and all associated subcontractor’s employees accessing U.S. facilities or activities, shall present a valid picture ID provided by the

Government while accessing Government owned or contracted facilities and shall adhere to facility security policies and restrictions. If applicable, Government issued access badges will not be worn outside designated facility where visible to the public. Contractor personnel shall return all U.S. Government issued identification to appropriate U.S.

Government authorities within five (5) days of the end of their contractual duties.

1.6.12.2 Uniform: Uniforms are not required for the performance of this contract.

1.6.13 Contractor Travel: Reserved

1.6.14 Other Direct Costs (ODC): Refer to part 4 of the PWS.

1.6.15 Data Rights: Reserved

1.6.16 Non-Disclosure Requirements: Performance under this contract may require the Contractor to access data and information proprietary to a government agency, another Government Contractor, or of such nature that its dissemination or use other than as specified in this work statement would be averse to the interests of the Government or others. Neither the Contractor, nor Contractor personnel, shall divulge, nor release data or information developed, or obtained under performance of this work statement, except to authorize Government personnel or upon written approval of the KO. The Contractor shall not use, disclose, or reproduce proprietary data, which bears a restrictive legend, other than as specified in this PWS. All documentation showing individual names or other personal information shall apply and shall be controlled and protected under the provisions of the Privacy Act of 1974, Public Law 93-579, 5 United States Code (U.S.C.) Section 552a.

1.6.16.1 Non-Disclosure Statements: Reserved

1.6.16.2 Advertisement and social media: The Contractor shall NOT post information to public website or social media locations, personal or professional, that in any way disclose names, locations, hotel data, participants, discussions, pictures, etc. before, during or after the contract period of performance without the express consent of the Government. The use of propaganda violates DOD Commercial Use of Imagery Guidelines stated at (http://www.defenseimagery.mil/products/DODimagery/commercialuse.html). The Contractor shall not cite any information (e.g., contract information, pictures, locations, etc.) obtained through this contract on any marketing tools to include its company website.

1.6.16.3 INFORMATION ASSURANCE: At no time will the Contractor or associated sub-contractor employees transmit government documents or information over using methods that do not meet the security requirements specified in the National Institute of Standards and Technology (NIST) Special Publication (SP) 800-171, "Protecting Controlled Unclassified Information in Nonfederal Information Systems and Organizations" such as personal electronic mail accounts, public digital data storage sites (cloud storage), social media platforms or instant messaging. Approved government sites such as U.S. Army Aviation and Missile Research Development and Engineering Center (ARMDEC) Safe Exchange at https://safe.amrdec.army.mil/SAFE/About.aspx, or All Partners Access Network (APAN) at https://community.apan.org/, or other transmission means determined by the government must be used.

1.6.17 Organizational Conflict of Interest (OCI): Contractor and subcontractor personnel performing work under this contract may receive, have access to, or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the

OCI.

1.6.18 Phase-in/Phase-Out (PIPO) Period: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the contractor shall have personnel on board, during the thirty (30) day phase in period. During the phase in period, the contractor shall become familiar with performance requirements, obtain Contractor CACs, complete all training identified in part 1.6.19, establish Government email accounts, access to the Fort Hood network, familiarize technicians with fielded ESS, and receive system username and passwords.

Contractors shall make transitions during each period with the outgoing and incoming Contractor to transition occupancy of the alarm monitoring station to commence full performance of services on the contract start date. Prior to acceptance of the facility as the outgoing Contractor shall ensure the facility is cleared of all Contractor owned office supplies, cleaned and approved by the COR. During the phase-out period, to ensure 12 months of service are provided it is expected the Contractor will be performing while simultaneously phasing out over a 30-day period. It is expected during this time the Contractor will familiarize the in-coming Contractor with each system, issuance of username and passwords, keys, removal of Contractor property, transfer of technical exhibit C incidental property, and final vacating of the building 23020.

1.6.19 General Training Requirements:

1.6.19.1 Anti-Terrorism (AT) Level I Training: The Contractor shall complete AT Level I Training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever applies, or 30 calendar days after employment of new personnel, all Contractor employees, including subcontractor employees, who are employed under the contract shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever applies. The contractor shall submit certificates of completion for each affected Contractor employee and subcontractor employee to the COR or KO within ten (10) calendar days after completion of training by all employees and subcontractor personnel. For Common Access Card (CAC) holders, AT Level I awareness training is available at https://jkodirect.jten.mil, course number “JS-US007-14”. For non-CAC holders, AT Level I awareness training is available at http://jko.jten.mil/courses/atl1/launch.html (this standalone version is intended for non-CAC users without a JKO account only). Training must have been completed within the last 12 months and maintained yearly thereafter. If training cannot be conducted on the website, the Contractor will coordinate with the local AT Officer at their assigned location for classroom training by a Level 2 trained AT Officer and a copy of either the training certificate or the training attendance roster signed by the AT Officer will be maintained by the Contractor. Verification of the training will be provided to the COR or KO within ten (10) calendar days after completion of the training.

1.6.19.2 OPSEC Awareness: Per AR 530‐1, Operations Security, the contractor employees must complete Level I OPSEC Awareness training. New employees must be trained within 30 calendar days of their reporting for duty and annually thereafter. If the Contractor, or a subcontractor, or employees of either disclose any information that disrupts or harms the Government's operations or activities, then the Government retains the right to exclude any employee from performance of duties under this contract. The exclusion of an employee for security reasons will not relieve the Contractor from performance of services required under this contract. By way of example, personnel shall not sketch or take photos of government facilities or activities, unless related to service to be provided. All government paper products and removable digital storage material that is received, generated, or stored during the contract will be destroyed completely when no longer needed to preclude recognition of information.

1.6.19.3 Information Assurance (IA) Training: Contractor employees, including subcontractors, requiring access to Government information systems shall complete the DOD IA Cyber Awareness Training. All employees working information technology (IT)/IA functions must comply with DOD and Army training requirements per DOD Directive (DODD) 8570.01, Information Assurance Training Certification and Workforce Management, DOD 8570.01-M, Information Assurance Workforce Improvement Program, and AR 25-2, Information Assurance, within 30 days of employment. Training is available at https://ia.signal.army.mil/DODIAA/default.asp.

1.6.19.4 Information Assurance (IA)/Information Technology (IT) Training: Reserved

1.6.19.5 Threat Awareness Reporting Program (TARP Training): Within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever applies, or 30 calendar days after employment of new personnel, all Contractor employees, including subcontractor employees, who are employed under the contract and require a security clearance, shall complete TARP training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever applies. The Contractor shall submit certificates of completion for each affected Contractor employee and subcontractor employee to the COR within ten (10) calendar days after completion of training by all employees and subcontractor personnel. TARP training is available at the Army Learning Management System (ALMS) https://www.lms.army.mil/. Training must have been completed within the last 12 months and maintained yearly thereafter. If training cannot be conducted on the website, the Contractor will coordinate with the local Counterintelligence (CI) Officer at their assigned location for classroom training and a copy of either the training certificate or the training attendance roster signed by the CI Officer will be maintained by the Contractor.

Verification of the training will be provided to the Contracting Officer (KO) or Contracting Officer Representative (COR) within ten (10) calendar days after completion of the training.

1.6.19.6 iWATCH Training: The contractor and all associated sub‐contractors shall brief all employees on the local iWATCH Army program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT 30 calendar days after contract award.

1.6.19.7 OPSEC Training: All Contractor employees and sub-Contractor employees performing services under this contract will complete Level I OPSEC training within 30 calendar days of employment under this contract. OPSEC Level I training is available at https://jkodirect.jten.mil, course number “EUC-ECJ6-110-N-LB”. Training must have been completed within the last 12 months and maintained yearly thereafter. If training cannot be conducted on the website, the Contractor will coordinate with the local OPSEC Officer at their assigned location for classroom training by a Level 2 trained OPSEC Officer and a copy of either the training certificate or the training attendance roster signed by the OPSEC Officer will be maintained by the Contractor. Verification of the training will be provided to the COR or KO upon request.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. Definitions:

2.1.1. Contractor. The total contractor organization or a separate entity of it, such as an affiliate, division, or plant that performs its own purchasing.

2.1.2. Contracting officer (KO). A person with the authority to enter, administer, and/or terminate contracts and make related determinations and findings.

2.1.3. Contracting Officer’s Representative (COR). An individual designated and authorized in writing by the contracting officer to perform specific technical or administrative functions.

2.1.4. Defective Service. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. Deliverable. Anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

2.1.6. Key Personnel. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. Performance Work Statement (PWS). A statement of work for performance-based acquisitions that describes the required results in clear, specific, and objective terms with measurable outcomes.

2.1.8. Physical Security. Protection of the perimeter area, government property, and assets that prevent the loss or damage of Government property.

2.1.9. Quality Assurance. The various functions, including inspection, performed by the government to determine whether a Contractor has fulfilled the contract obligations pertaining to quality and quantity.

2.1.10. Quality Assurance Surveillance Plan (QASP). A plan describing how the agency will survey, observe, test, sample, evaluate and document the Contractor’s performance in meeting critical performance standards identified in the contract.

2.1.11. Quality Control (QC). Tasks performed by the Contractor to improve the quality of the organization’s output.

2.1.12. Shall. An imperative command: has a duty to or is required to. Denotes that a regulation must be followed unless the contracting officer has obtained a deviation.

2.1.13. Subcontractor. Any supplier, distributor, vendor, or firm that furnishes supplies or services to or for a prime contractor or another subcontractor.

2.1.14. Workday. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.15. Work Week. Twenty-four hours, seven days a week, including Holidays unless specified otherwise.

2.2 Acronyms:

ALMS Army Learning Management System ANSI American National Standards Institute AOR Area of Responsibility AR Army Regulation AQL Acceptable Quality Level ATCTS Army Training Certification Tracking System AT Anti-Terrorism CAC Common Access Card CFR Code of Federal Regulations CI Counterintelligence CLIN Contract Line-Item Number CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative DD Form 254 Department of Defense Contract Security Requirement List DOD Department of Defense DODD Department of Defense Directive DODI Department of Defense Instruction FAR Federal Acquisition Regulation FHP Force Health Protection FCG Foreign Clearance Guide FY Fiscal Year GFE Government Furnished Equipment GFP Government Furnished Property GSOP Government Standard Operating Procedures IA Information Assurance IAW In Accordance With IT Information Technology JPAS Joint Personnel Adjudication System JTR Joint Travel Regulation KO Contracting Officer LOA Letter of Authorization NCIC-III National Crime Information Center Interstate Identification Index NIST National Institute of Standards and Technology ODC Other Direct Costs OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs OSHA Occupational Safety and Health Administration OPSEC Operation Security PIPO Phase In/Phase Out PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QASP Quality Assurance Surveillance Plan QCP Quality Control Program RA Requiring Activity SCR Service Contract Reporting SOP Standard Operating Procedures STD Standard TE Technical Exhibit TSDB Terrorist Screening Data Base U.S.C. United States Code

PART 3

GOVERNMENT ITEMS AND SERVICES

3.1. Incidental Property: The Government will provide the property listed in Attachment 2 (Incidental Property).

The contractor shall not use property provided by the Government for any purpose other than in the performance of this contract. The contractor shall always ensure the proper use, care, custody, safekeeping, and disposition of incidental property entrusted to them. Equitable adjustments to the contract will be required by the Government for failure to comply.

3.1.1 Facilities: The AMS area is approximately 18 x 18 square feet. Contract personnel do not share the AMS area with other entities. Access to the AMS area will be required by other personnel to perform maintenance and inspection tasks. Other areas in the building are occupied by Government personnel.

3.1.2 Parking: The Government will furnish parking space for Contractor employee’s privately owned vehicles.

Parking is located behind building 23020, East side of the police station, and at the North end of the facility.

3.1.3 Computer Workstations: The Government computers and their peripherals are a part of the total operation within the Central Alarm Monitoring Station. The computers are the Operator Workstations (OPWS) which is the ICIDS monitoring station, and the Government networked computer for correspondence with Government personnel, generating and storing reports, Government training. The Contractor shall not use Government Issued computers for purposes other than the work required under this work statement. The Government Issued computers will remain stationary to the desk. The Contractor shall not place any of its proprietary information, in any form or format, on Government Issued Computers. The Contractor shall not connect contractor-owned property or personal property to Fort Hood’s Local Area Network. The Government computers will be utilized solely for the purpose of 24/7 continuous monitoring of alarms and for official correspondence with the Government.

3.1.4 Monitoring Device: The Government will provide a monitoring device during breaks for AMS operators that will give them the ability to audibly monitor the AMS area inside and within the immediate area outside of building 23020.

3.2 Emergency and Rescue

3.2.1 The Government will furnish emergency medical and rescue services to prevent loss of life, limb, or undue suffering within the areas serviced by the applicable installation emergency services provider. The Government will seek reimbursement for medical services rendered, as appropriate.

3.2.2 The Government will provide installation fire services to include firefighting, fire prevention inspections and investigations; Installation security services; confined space rescue; and Hazardous Material (HAZMAT) first response.

3.3 Telecommunications/Utilities

3.3.1 The Government will provide reasonable access to Government-furnished telecommunications for official use related to this effort. Line service will include on-post service, and Defense Switched Network (DSN). The cost of unofficial telephone service (e.g., telephone service not incidental to performance of the contract) shall be reimbursed to the Government. The contractor shall ensure compliance with AR 25-1 Information Assurance as related to telecommunications use and access. The Government will not provide reimbursement for additional services or special connectivity relative to contractor unique equipment, software, or corporate requirements.

3.3.2 The Government will furnish appropriate amounts of heat, heating fuels, gas, electricity, sewage, and water utilities, as currently installed in GFF, for use under this contract. All facilities do not receive the same utility services.

The contractor shall not change or modify any Government provided utility systems or components or install any CFE components or system without prior KO or designated representative written approval as coordinated through the

DPW.

3.3.3 The Government will provide limited access to the existing Local Area Network (LAN) to include electronic mail (e-mail). The number of active LAN drops and e-mail accounts available will be determined by the Government.

The contractor shall not use the LAN or e-mail for purposes other than official Government work required under this contract.

Vs 202407

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. Contractor Furnished Property and Services

4.1 General: The Contractor shall furnish all property and services not specifically identified in Part 3 as government furnished that are necessary to perform the requirements of this contract. Contractor furnished property and services shall be compatible with existing government systems.

4.2 Secret Facility Clearance: (If applicable) The Contractor shall possess and maintain a secret facility clearance from the Defense Security Service IAW DoD 5220.22-M, National Industrial Security Program Operating Manual (NISPOM) and AR 380-49, Industrial Security Program. The Contractor’s employees, performing work in support of this contract shall have been granted a secret from the Defense Industrial Security Clearance Office. The Facility Security Clearance must match the highest security clearance required for personnel. The DoD Contract Security Classification Specification (DD 254) is provided as attachment 3 in the basic contract.

4.3 Expendable Office Supplies: The Contractor will provide general office supplies (e.g. paper, pens, and cleaning supplies) to support AMS functions. This office space is a restricted area, therefore there is no Government cleaning services. The Contractor shall clean their workspace and provide cleaning materials to do so (countertops and floors).

PART 5

SPECIFIC TASKS

5. Specific Tasks: The Contractor shall provide non-personal services for alarm monitoring to include alarm resolution procedures, timely reporting of alarms, system errors, faults, and detailed documentation of alarm events from beginning to end. The Contractor shall accomplish this by continuous and uninterrupted monitoring of the IDS.

5.1. Basic Services. The Contractor shall provide services for alarm monitoring using qualified personnel and management necessary to perform alarm monitoring station services as defined in this Performance Work Statement (PWS) and the Government Standard Operation Procedures (GSOP). The Contractor shall provide alarm monitoring 24 hours a day, seven days a week (this included weekends and holidays) on Fort Hood, Texas. All work shall be accomplished pursuant to the PWS, GSOP, and those governing Army Regulations (AR) listed in Part 6 in the PWS.

5.2. Task Heading. Tasks consist of the following:

5.2.1 Personnel:

5.2.1.1 The contractor shall establish a work schedule for the monitoring of the IDS and performing all duties associated with the Alarm Monitoring Station activities. provide qualified personnel for continuous and uninterrupted Alarm Monitoring Services.

(a) STD: The Alarm Monitoring Station shall be staffed 24 hours a day, seven days a week, including weekends and holidays with qualified personnel.

AQL: 100% Compliant.

5.2.2 Alarm Monitoring Training:

5.2.2.1 The Contractor shall ensure the newly assigned personnel are fully trained with the IDS user interface StarWatch, and guidance in the GSOP for addressing the various types of alarms, and scenarios the monitor will encounter during their shift. The Contractor shall also develop an annual refresher training and review of the GSOP. The Lead Alarm Monitor shall provide correct training as needed if there are self-identified deficiencies found during QA checks and before bad habits are created.

(a) STD: The Contractor shall ensure newly assigned personnel are fully trained on the security system user interface, GSOP, PWS, documentation, and reporting withing 10 duty days before performing a solo shift.

AQL: 100% Compliant

(b) STD: At completion of annual refresher training, the Lead Alarm Monitor shall email the name of the person(s) completing the refresher training and date completed.

AQL: 100% Compliant

5.2.3 Shift Event Logs:

5.2.3.1 All alarm monitoring personnel shall maintain a Shift Event Log during their tour of duty technical exhibit A. The shift event log shall be used to record all pertinent information during the AMS operators shift and shall be completed using the Government’s computer. Each shift event log shall cover a 24-hour period beginning at 0001 and ending at 2400 for each day (24-hour period). All information noteworthy of being entered into the shift event log shall include who, what, where, why, and when. This shall include the name of the dispatcher taking the request for law enforcement and the name of the responding patrol.

(a) STD: At completion of each shift the monitor shall have a well-documented and detailed information for each alarm even or activity within the alarm monitoring station. The shift event log shall be digitally sign at completion of the shift.

AQL: No more than 4 deficiencies per month.

(b) STD: The contractor shall upload the shift event logs (TE – B) to the Government Microsoft Teams page no later than 0700 hours each day.

AQL: No more than 4 deficiencies per month.

5.2.4 Government Standard Operating Procedures (GSOP):

5.2.4.1 The Alarm Monitor shall use alarm resolution procedures for various types of alarms as described throughout the GSOP (TE B). Both electronic and telephonic correspondence shall be made with various other Government agencies on Fort Hood during normal business hours and after duty hours. This SOP does not address every situation that could arise; however, serves as a guide to address the most common situations that will be applicable to other possible scenarios. This SOP is a living document and adjusted as necessary to provide the most current guidance.

(a) STD: All alarm monitors shall apply alarm resolution procedures as outline in the GSOP. For any scenario not covered in the SOP the alarm monitor shall error on the side of caution (request a patrol or post a guard) and report the scenario to the COR during normal business hours so consideration can be made if there needs to be an update to the GSOP.

AQL: No more than 4 deficiencies per month.

5.2.5 Service Request for IDS:

5.2.5.1 Service Requests for IDS During Normal Business Hours: Monday through Friday (including training holidays).

(a) STD: When an IDS system is in failure the COR and alternate shall be notified by email and phone no later than 1 hour if the system has not restored. Exception: when the failure occurs between 3:00 pm and 4:00 pm; the COR and alternate shall be notified immediately.

AQL: No more than 4 deficiencies per month.

5.2.5.2 Service Requests for IDS Outside Normal Business hours: Request for repair shall meet the criteria of a catastrophic failure and any single incident of a priority 1 or 2 failure.

(a) STD: The COR or alternate COR shall be notified using the afterhours cell phone number Always leave a voice message when direct contact is not made with a brief description of the situation.

AQL: No more than 4 deficiencies per month.

5.2.6 Catastrophic Failures:

5.2.6 .1 Catastrophic failures can occur for various reasons or for a combination of reasons such as severe weather, power, communications, major IDS component failure or damage by construction. The criteria for catastrophic failures are when 10 or more zones of any combinations of priority 1 through 6 go into failure (see priority level table in the GSOP). This will require notification to the COR and/or his alternate as outlined in the above for normal business hours or outside normal business hours.

(a) STD: AMS will notify the Directorate of Emergency Service (DES) military police desk (Station Operations). A list of impacted units will be provided as well. The MP Desk personnel will then notify the Installation Operations Center (IOC) of the outage and will provide the IOC with the list provided by AMS.

AQL: 100% Compliant

(b) STD: AMS will make necessary notifications to the impacted units.

AQL: 100% Compliant

(c) STD: Once IDS has restored, the AMS will notify the impacted units and the MP desk. The MP desk will then update the IOC.

AQL: 100% Compliant

5.2.7 Alarm Response Time:

5.2.7.1 In most cases the IDS protected areas on Fort Hood have Army regulatory requirements for a police or security force response withing 15 minutes of an alarm event. This means from the time the alarm is received, you request a patrol to respond, the patrol needs to be on site no later than 15 minutes after the alarm came into the StarWatch SMS console. Time is of the essence, do not delay in your decision-making process.

(a) STD: Upon acknowledgment of an alarm and assessment if a law enforcement or security force is required, make timely notification to the police dispatch that will enable a response to the zone in alarm within…