Draft Performance Work Statement 11-15-23 UPDATE.docx

Performance Work Statement (PWS) National Vehicle Outfitting (NVO)

Performance Work Statement (PWS) National Regional Vehicle Outfitting – NVO Vision Statement Ensure the United States Marshals Service (USMS) mission success by providing logistical innovation, positive customer experiences, and law enforcement compliance with safety, the sum total of which creates “a one-stop-shop for vehicle outfitting."

1 Introduction The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools materials, supervision, other items and non-personal services necessary to provide National Regional Vehicle Outfitting , as defined in this performance work statement (PWS), except for those items specified as government furnished property and services. The Contractor shall preform to the standards in this contract.

1.1 Objective

The objective of this contract is to be a premier vehicle outfitting service for a one-stop-shop for the production of a high-quality outfitted law enforcement vehicle; to include receipt, outfitting, logistical follow on to the final USMS customer and repairs for any issues after delivery.

1.2 Background

The USMS vehicle fleet is comprised of agency owned passenger sedans, sports utility vehicles (SUV), heavy and light duty pickup trucks, minivans, and General Service Administration (GSA) leased passenger/cargo vans/SUVs. The USMS purchases vehicle models which blend in with the general vehicle population as to not be recognized as police cars.

1.3 Scope

The scope of the NVO contract is to:

· Consolidate the activities of the USMS on the operational and strategic level for a cost effective innovative outfitting contract to include reception and follow on shipment of the vehicles.

· New vehicles will be delivered directly to the vendors outfitting facility. Vendor will not use 3rd party sub-contracts to receive vehicles from Auto Manufacturer’s.

1.4 Period of Performance

The period of performance (POP) shall be for one (1) Base Year of 12 months and four (4) 12-month option years. The POP reads as follows:

1.5 Electronic Invoicing and Payment Requirements – Invoice Processing Platform (IPP) Payment requests must be submitted electronically through the U.S. Department of the Treasury's Invoice Processing Platform System (IPP). To constitute a proper invoice, the payment request must comply with the requirements identified in the applicable Prompt Payment clause included in the contract, or the clause 52.212-4 Contract Terms and Conditions - Commercial Items included in commercial item contracts. The IPP website address is: https://www.ipp.gov. Payments will be made according to the Prompt Payment Act.

1.6 Place of Performance

The NVO work to be performed under this contract shall be at the Contractor’s facility. The INCOTERM** is Delivery Duty Paid (DDP).

**Government is the buyer.

1.7 Type of contract

The USMS will award a firm fixed price, multiple Blanket Purchase Agreement (BPA) vehicle for a base plus four option years. The estimated requirement is up to 400 vehicles per year.

1.8 Contracting Officer Representative (COR)

The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor Contractor's performance and notifies both the CO and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.9 Identification of Contractor Employees N/A

1.10 Organizational Conflict of Interest

An offeror shall identify in its proposal, quote, bid, or any resulting contract, any potential or actual Organizational and Consultant Conflicts of Interest (OCCI) as described in FAR Subpart 9.5. This includes actual or potential conflicts of interests of proposed subcontractors (subs). If an offeror identified in its proposal, quote, bid or any resulting contract, a potential or actual conflict of interests the offeror shall submit an Organizational and Consultant Conflicts of Interest Plan (OCCIP) to the CO. The OCCIP shall describe how the offeror addresses potential or actual conflicts of interest and identify how they will avoid, neutralize, or mitigate present or future conflicts of interest.

Offerors must consider whether their involvement and participation raises any OCCI issues, especially in the following areas when: providing systems engineering and technical direction, preparing specifications or work statements and/or objectives, providing evaluation services, and obtaining access to proprietary information.

If a prime or sub-contractor breaches any of the OCCI restrictions, or does not disclose or misrepresents any relevant facts concerning its conflict of interest, the Government may take appropriate action, including terminating the contract, in addition to any remedies that may be other permitted by the contract or operation of law.

Be aware that offeror’s that develop, write, advise, provide directions, consult on, serves as a sub-contractor on, or provided input into procurement strategy, specifications, requirements, performance work statement, and/or RFP’s for a proposed procurement could potentially be excluded from bidding or submitting a proposal to compete from the award of such procurement.

The offeror must include any individual employee who has an immediate family member that has developed, written, advised, provided directions, consulted on, served as a sub on, or provided input into procurement strategy, specifications, requirements, performance work statement, and/or RFP’s/IFB’s for a proposed procurement.

Immediate family members include grandparents, parents, in-law, sibling, spouse, child or grandchild, whether the family relationship exists by blood, adoption, or law.

The offeror shall require that all parties affiliated with its organization to regularly make full disclosure of any actual, potential, or perceived conflict of interest, and should describe the process and or timing for doing so to the Government.

2 Contract Management This section describes the general requirements for this effort. The following sub-sections provide details of various considerations on this effort.

2.1 Non-Personal Services

The Government shall neither supervise contractor employees nor control the method by which the contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual contractor employees.

It shall be the responsibility of the contractor to manage its employees and to guard against any actions that are of the nature of personal services, or give the perception of personal services. If the contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the contractor's responsibility to notify the Contracting Officer (CO) and Contracting Officer Representative (COR) immediately.

2.2 Business Relations

The contractor shall successfully integrate and coordinate all activity needed to execute the requirement. The contractor shall manage the timeliness, completeness, and quality of problem identification. The contractor shall provide corrective action plans, proposal submittals, timely identification of issues, and effective management of subcontractors. The contractor shall seek to ensure customer satisfaction and professional and ethical behavior of all contractor personnel.

2.2.1 Expansion of Business Relations

The contractors shall expand on the following activities:

In addition to having the completed checklist included with each shipped vehicle (page 12), the contractor shall have the ability to provide a copy of the pre, post and QA inspection checklist of each vehicle upon request. Vendors shall ensure an Install by (Name) and QA performed by (Name) are listed on the post and QA inspection checklists.

The contractor shall provide USMS with status updates and viewing capabilities when vehicles are delayed due to a non-conformance inspection and be able to track the progress of all defects (page 14).

The contractor shall provide USMS with the ability to view the incoming Vehicle Inspection Report (page 16), especially when a vehicle arrives at the facility with damage. The inspection report should be noted along with the date that they submit a claim to the manufacture, photos of the damage and estimated date that the repairs will be made. These reports and photos will be emailed to USMS Fleet Management.

The contractor shall provide weekly reports to USMS Fleet listing the vehicles in their possession by facility, the outfitting stage they are in and the estimated delivery date, keeping in mind the delivery date that was provided on their quote/requirement document. This report will also include a section for vehicles received by the vendor and delivered to the USMS. A copy of the delivery paperwork will be provided with the report, any delays or issues being annotated. Having this information will allow the agency to keep the field offices updated on when they can anticipate their newly outfitted vehicle(s).

As a way of tracking and for internal documents, the contractor shall make sure that every Bill of Lading and Shipping Document is available for review of each vehicle in their possession.

2.3 Contract Administration and Management

The following subsections specify requirements for contract, management, and personnel administration.

2.3.1 Contract Management

The contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of the resources assigned to the requirement. The contractor must maintain continuity between the NVO support operations at the Contractor and the Contractor's corporate offices.

2.3.2 Contract Administration

The contractor shall establish processes and assign appropriate resources to effectively administer the requirement. The contractor shall respond to Government requests for contractual actions in a timely fashion. The contractor shall have a single point of contact between the Government and Contractor personnel assigned to support contracts or task orders.

2.4 Subcontract Management

The contractor shall be responsible for any subcontract management necessary to integrate work performed on this requirement and shall be responsible and accountable for subcontractor performance on this requirement. The prime contractor will manage work distribution to ensure there are no Organizational Conflict of Interest (OCI) considerations. Contractors may add subcontractors to their team after notification to the Contracting Officer (CO) or Contracting Officer Representative (COR).

2.6 Location

Accomplishment of the results contained in this PWS requires work at the Contractor’s warehouse and at various contractor locations.

3 Specific Tasks: The Contractor shall develop sustainment management for vehicle outfitting.

3.1 The Contractor shall provide outfitting for the following vehicle categories:

· The standard outfitting package will be installed in vehicle types:

· Sedan

· Sports Utility Vehicle (SUV)/Minivan

· Pickup Truck

· Passenger Van

· The prisoner transportation outfitting package will be installed in vehicle types:

· Passenger Van (12 or 15 Passenger)

· Cargo Van (Prisoner Insert)

· Large Sport Utility Vehicles (Suburban type)

· The K9 transportation outfitting package will be installed in vehicle types:

· Medium Sport Utility Vehicles (Explorer/Durango)

· Large Sport Utility Vehicles (Tahoe)

· Vendor will provide a full vehicle computer generated wiring diagram and equipment placement schematic. Also, an itemized emergency equipment product list with cost breakdown for each vehicle build based on make, model and year in addition to the completed requirements spreadsheet.

· Vendor will use a turnkey build process that includes a specially designed wire harness system with plug and play lighting to increase reliability while keeping all of the builds identical.

· All wiring harnesses will be preassembled before installation and loomed to protect wires and prevent chaffing.

· Vendor must have the-ability to perform on-site custom metal fabrication and installation in order to avoid delays in obtaining new or additional parts such as brackets and connectors.

· Each vehicle must go through a documented final quality assurance/safety inspection and all discrepancies must be corrected/repaired prior to shipment to final destination. Vendor will send completed inspection documentation to Fleet Management prior to vehicle shipment and supply a copy in the vehicle for final destination.

· Vendor will create a PDF instruction file for end users on the proper use of the emergency equipment; handheld controllers, vault/safe (combo code) and power switches. Along with proper use of the circuit breakers, timers and fuses that have been installed. Explanation of the labelling system for the motorola wiring harness.

· Vendor will adhere to GSA dealer preparation standards on all vehicles. Vendor will perform dealer preparation to include a minimum of 5 gallons of OEM fuel, removal of plastics, installation of dealer mats before shipment to final destination. Documented dealer preparation actions will be included on the final quality assurance/safety inspection documentation.

3.2 All Vehicles will be outfitted with the following equipment.

· Visor/Dash Lights

· Headlights if possible, otherwise additional front grill lighting will be needed

· Grill Lights

· Hide a Lights

· Rear Lights

· Side Lights

· Four Tone siren and air horn, minimum 100 Watt 12V DC Siren

· Remote Handheld controller

· 1500 or higher Watt Inverter

· Wiring harness, bracket and tri-band antenna for use with USMS issued Motorola Radio

· Minimum 100 watt speaker

· Speaker Mount

· Security Storage Vault

· Vehicle Window Tint (COR Specified)

· Laptop Stand (COR Specified) The Prisoner Transport Vehicles will have the following equipment in addition to the standard package.

· 2/3 Caged Partitions

· Prisoner Insert for Cargo Vans w/Additional A/C

· Security Strapping, Mesh or Bars for Windows

· Hasp Style padlock on exterior doors (Agency Owned Vehicles only)

· Removal or render inoperable Seat Belts (Do Not Cut Out)

· Removal or render inoperable side curtain airbags

· Mount Solid or retractable side-step to passenger compartment

· Long Arm Storage Rack with storage for 2 handguns The K9 Vehicle Transport Vehicle will have the following equipment in addition to the standard package.

· K9 Kennel w/Red-White light at top (K9 Package)

· K9 Ace Heat Alarm

· ACEWatchDog Wireless Alert

· Ace 10-12” Door Window Fan

· Vault w/Day Box per specifications

· Switches installed up front for K9 Kennel light and fan

3.3 High Resolution Emergency LED/Strobe Lighting System

The vendor will ensure all installed emergency lighting, color and patterns comply with federal and state law enforcement requirements. High resolution emergency LED/Strobe Lighting System shall provide maximum visibility when illuminated and ensure no “flash back” from installed emergency lights and must be as inconspicuous as possible. Lights need to be re-programmable to offer the flexibility to change the light requirements. Where possible, all emergency lighting shall illuminate with a single or minimal number of switches easily accessible to the driver and at least a secondary switch that will simultaneously illuminate the rear lighting only. Unless otherwise specified by the COR, lighting capabilities shall include:

· Strobe lighting in four corners of the vehicles (generally installed in the headlight if possible and/or corner markers and taillight housing).

· Headlight if possible and taillight alternating flashing (A/K/A, WigWag and or flasher).

· No less than two (4) LED/Strobe lighting components to be installed in the front grill that are each concealable with a clear lens that color when illuminated.

· Visor lights, LED/Strobe slim or compact-type lighting mounts to be located above the rearview mirror or at or near the windshield tint line to maximize identification as a police vehicle when illuminated but minimize visibility from the outside when not on. Visor lights must cover a minimum of 50% of the length of the top of the windshield and be mounted flush with the windshield. Visor lights must be attached using metal bracket to the vehicle to prevent movement. Lights must have no “Back Flash” (shrouds allowed).

· Mount LED/Strobe lights in the rear window to maximize identification as a police vehicle to persons approaching from a distance in the rear. Unless otherwise approved by COR, rear lights shall attach to the pull up access door. Rear lights must cover a minimum of 75% of the length of the top of the rear window and be mounted flush to the glass. Rear lights must be attached using metal bracket to the vehicle to prevent movement. Lights must have no “Back Flash” (shrouds allowed).

· Strobe power supply, cabling and wiring shall be concealed within the interior of the vehicle.

· Lights need to allow for the emergency equipment to remain illuminated and activated when the vehicle ignition is turned in the off position without draining the battery.

3.4 Siren/PA System/Speaker

· Siren amplifier shall include wail, yelp, a third hi-low (phaser or similar) and air horn-type tone, and also have the ability to communicate thru a public address (PA) microphone.

· The PA Address System and mic will be part of the siren handheld controller and easily accessible.

· Power control center/switches to activate emergency lighting and siren that will operate by a handheld controller.

· 100 Watt speaker that shall be installed in the engine compartment behind the front grill facing out/front (i.e., exterior mounting is not acceptable).

· All brackets will be secured to the vehicle in a professional manner with bracket systems that will ensure maximum safety and securely fastened with minimal movement or vibration. The use of glue, tape or other adhesive type material is not acceptable.

· All wiring shall be loomed and concealed within the vehicle to the greatest extent possible.

3.5 Switch Controls

· Switches are located on a handheld controller.

· Switch 1 – Front and Side Lighting

· Switch 2 – Rear Lighting

· Switch 3 – All Lighting

· Switch 4 – All Lighting and Siren

· Switch 5 – When activated the siren is placed in hands free mode allowing the vehicle horn to sound as the air horn. When not activated the vehicle horn will operate normally.

3.6 Inverter

· A 500 Watt or higher Inverter will be installed in vehicle to power laptop and charge phone.

· Inverter should be mounted in Sliding Equipment Tray below the Vault/Safe in SUVs, in trucks it will mounted under the rear seat.

· Outlets should be run from inverter to front of vehicle.

3.7 Installation of Radio Base Plate, Wiring Harness and Antenna

· Vendor will be a documented certified Motorola Radio Installer.

· The USMS existing radio systems utilize the following Motorola Radio Models; APX-7500 and the APX-8500.

· USMS will provide vendor with the make/model of radios and the Motorola product numbers for radio wiring/antenna equipment that needs to be purchased, no substitutions are allowed.

· GPS Antennas will be installed into vehicles with the GPS compatible radios.

· Undercover antennas must not disable the OEM radio or functions.

· Radio harness and bracket will be installed into the Sliding Equipment Tray under the Vault/Safe in SUVs, in trucks it will mounted under the rear seat and be accessible without a requirement to unbolt and remove to access programming ports for upgrades and maintenance.

· All wiring will be long enough to be plugged into Radio with some slack. All wiring must be labelled appropriately for easy installation.

3.8 Vault

· Fully enclosed firearm/security vault shall be mounted in the rear area to secure weapons and law enforcement equipment.

· The security storage vault will be designed as break-in proof/theft deterrent construction. The vault shall fit into the vehicle storage area behind the rear passenger seat in the SUVs or installed in the bed of the pick-up trucks.

· Vaults will be mounted on a metal frame.

· The vault will be equipped with a carpet type material inside and have a universal key and combination locking system.

· Truck Vaults will be installed into the bed of the truck and be the same length with two pull out drawers. Vaults will be all weather and encompass the entire bed.

· The spare tires will be accessible as designed by the OEM.

3.9 Vehicle Tint and Lap Top Stand

· Window Tinting shall be applied to the front windshield tint line, side and rear windows to prevent visibility of the lighting equipment from outside of the vehicle but allow clear visibility of the lights when illuminated. Tint percentage will range from 5% (Limo) to 20%. The tint percentage will be provided for each vehicle on the Requirements Document.

· The choice for installation of a Lap Top Stand for deputies to hold their laptops will be provided for each vehicle on the Requirements Document. Laptop stands must be compatible with the console and glove box of the vehicles.

3.10 Installation of Hardware

· Hardware (e.g. nuts, bolts, switches, wiring, etc.) – All wiring shall be loomed and concealed to the greatest extent possible on the exterior and interior and comply with all OEM safety standards. All screws, nuts and bolts will be securely fastened and not exposed to cause a safety risk for injury to personnel and K9s.

3.11 Fuses and Circuit Breakers (Required unless advanced technology can perform the same function and safety features)

· One main disconnect resettable circuit breaker that will cut power to all aftermarket equipment mounted to the rear of the stock fuse panel. The stock fuse panel shall be located in the engine compartment on the driver side.

· One main disconnect in-line fuse (30 amp) that protects the emergency radio mounted to the stock fuse panel. The fuse panel shall be located in the engine compartment on the driver side.

· One mini-fuse-tap mounted in the engine compartment stock fuse panel in order to obtain an ignition signal. This is done in such a way as to not put any draw or strain on the stock electrical system.

· The vehicle shall also be protected using a timer delay device. This device shall allow the operator to utilize the lighting and siren functions even after the vehicle has stopped running. However, in the event that the battery drops below an effective operating voltage, the timer will shut down all aftermarket equipment.

· All light groups shall be fused individually in the power distribution center mounted in the electronics tray under the vault or under the rear seat in the Trucks. This power distribution shall also house the siren amplifier and timer delay component. If the vehicle is going to be left sitting and not run for more than three (3) days, the operator should be able to disable the emergency equipment by pushing a button on the main circuit breaker.

4.0 Quality Workmanship

· The contractor shall provide the highest quality workmanship and employ the latest automotive engineering practices in outfitting these vehicles.

· All vehicles are checked in at receipt with a thorough documented inspection. Once the vehicles are completed, a full quality evaluation is completed by a supervisor and then a manager. Once verification is completed, the vehicles are cleaned, ready for delivery, and outgoing inspection is completed. The outgoing evaluation also includes a very detailed inspection. Vendor will include a completed inspection checklist with each shipped vehicle. Equipment will not obstruct drivers view and be placed for optimal ergonomic design as well as undercover concealment. Installation must not obstruct or distract user’s ability to safely operate the vehicle.

· The workmanship shall be of the highest quality in its respective field and focus on the following:

· Safety

· Correct installation and operation

· Zero defects

· Accessibility of equipment requiring maintenance.

· Distribution of weight on the vehicles.

· Ease of operation.

· Corrosion resistance.

· Tamper resistance.

5.0 CONTRACTOR'S FAILURE TO PERFORM REQUIRED SERVICES

The rights of the USMS and remedies described in this section are in addition to all other rights and remedies set forth in this contract. The USMS may reduce the price up to 5% per vehicle for the contractor’s failure to achieve the Acceptable Quality Level (AQL) established in the Performance Summary Requirement (PRS).

Any reductions in the contractor's invoice shall reflect the contract's reduced value resulting from the contractor's failure to perform required services. The contractor shall not be relieved of full performance of the services hereunder and may be terminated for cause based upon inadequate performance of services, even if a reduction was previously taken for any inadequate performance.

Basic Out-fitting Services

100% of all vehicles are provided without a major defect.

Basic Out-fitting Services

95% of the corrections are resolved within the 15-day requirement

6.0 Special Requirements

This section describes the special requirements for this effort. The following sub-sections provide details of various considerations on this effort.

6.1 Post Award Conference/Periodic Progress Meetings

The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation (FAR) Subpart 42.5. The CO, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the CO and/or COR will apprise the Contractor of how the Government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

6.2 Government Furnished Items and Services

6.2.1 Equipment

The USMS will provide the Contractor with motor vehicles manufactured by all motor vehicle companies as available for purchase by the General Services Administration (GSA).

6.3 Contractor Furnished Items and Responsibilities

6.3.1 Shipping

The contractor shall be responsible to ship, via professional, licensed/bonded transport carrier, outfitted vehicles to Division/District offices in all 50 states as well as Guam, Hawaii, Puerto Rico and Virgin Islands (St. Thomas and St. Croix). Vendor will have an electronic vehicle shipment status/arrival notification system to alert personnel to vehicle arrival at final destination.

6.3.2 Warranty

The contractor will provide a minimum twelve (12) month warranty on all work. Major components and sub-assemblies shall be warrantied through their respective manufacturers. Vendors will provide USMS with a list of their manuacturers and their warranties. In the event a defect in installation workmanship is discovered following delivery of a vehicle at its final destination, the contractor shall itself, or sub-contract with a company in that geographic area, to make repairs and shall assume financial responsibility for all costs related to the repair. USMS employees will not be asked to make any repairs for the contractor or transport vehicles to any dealerships or outfit facilities. Contractor shall submit a documented step by step process (Action Plan) for the repairs of all vehicles. The vendor will use a multilayer approach to correct defects for vehicles that have already reached final destination. Vendor will submit a documented step by step process and identify their manufacturer warranty repair partners and timeline to correct defects of installed emergency equipment.

6.3.3 Electrical Wiring

All electrical wiring shall conform to the National Electrical Code.

6.3.4 Storage

Contractor shall provide, at no cost to the USMS, secure storage for received and drop-shipped vehicles before, while work is being performed and while awaiting shipment. The storage must be able to hold a minimum of 500 vehicles. Vehicle Storage locations must be secured with a combination of fencing and video surveillance and have the ability to hold up to 500 vehicles collectively at location.

6.3.5 Insurance

Contractor shall have liability insurance and hold product liability insurance in the amount of a minimum of 2 Million Dollars and 100% vehicle insurance liability coverage from arrival/receipt to final destination.

The contractor shall inspect each and every USMS received vehicle and shall immediately report damaged or incomplete shipments to the COR and USMS Fleet Manager. The contractor shall assume responsibility for reporting to the USMS lost, stolen, or damaged vehicles and take action to resolve all issues (as soon as possible) so not to delay the completion of the project within the prescribed timeframes.

The contractor shall be responsible for damage to the interior and/or exterior of all vehicles upon taking delivery, to include scratches, dings, dents, cracks, breakages, fabric or carpet tears, etc. and shall repair and/or replace damage with identical manufacturer products at its own cost. Where required, the contractor shall drop the fuel tank and remove other vehicle parts or components to prevent punctures and/or damage during the retrofitting installation of parts, components, and/or accessories.

7. Quality This section describes the Quality Control components for this effort. The following sub-sections provide details of various considerations on this effort.

7.1 Quality Control

The Contractor shall develop and maintain a documented effective Quality Control Program (QCP) to ensure effective quality services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-reoccurrences of defective services. The Contractor’s QCP is the means by which the Contractor ensures that the work complies with this contract.

The QCP shall be submitted to the Contracting Officer (CO) and Contracting Officer Representative (COR) for review within five (5) calendar days after contract award. The CO and COR will have five (5) calendar days from the receipt of the QCP to review for acceptance. Any changes to the plan during the period of the contract shall be provided to the CO and COR for review no later than ten (10) business days prior to the effective date of the change. The CO and COR will provide approval and acceptance of the changes to the QCP within ten (10) business days from date of receipt.

The QCP will also address, if needed and directed by the COR, the information collected in compliance with the President’s Management Agenda for improving productivity, controlling costs, and implementing the responsibilities of the E-Government Results Act of 2002. This information provides the input into the continuing review of the government staffing, methods of operations, and support required to accomplish the organizational mission. To assist in the collection of workload and staffing data associated with human capital and organizational review, the Contractor, at no cost to the USMS, may be asked to complete a variety of workload forms and participate in interviews when requested.

7.2 Quality Assurance Surveillance Plan (QASP)

The USMS shall evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the USMS must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance and the minimum acceptable defect rate(s). The QASP shall be reviewed, at no cost to the Government by the appropriate staff level agreed upon by the Contractor and the COR, the third (3rd) Monday of each billing month that services are being performed. The Contractor is responsible for developing the QASP. The QASP must be approved by the Government.

8. Deliverables The contractor shall provide deliverables as described in subsequent task orders. Deliverables shall be specified by the government.

8.1 Related Documents

8.2 Definitions

· Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

· Contracting Officer: A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the government.

· Contracting Officer’s Representative: An employee of the U.S. Government appointed by the CO to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

· Defective Service: A service output that does not meet the standard of performance associated with the Performance Work Statement.

· Deliverable: Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

· Key Personnel: Personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

· Physical Security: Actions that prevent the loss or damage of Government property.

· Quality Assurance: The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

· Quality Assurance Surveillance Plan: An organized written document specifying the surveillance methodology to be used for surveillance of performance.

· Quality Control: All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

· Sub: One that enters into a contract with a prime. The Government does not have privity of contract with the sub.

· Work Day: The number of hours per day the Contractor provides services in accordance with the contract.

· Work Week: Monday through Friday, unless otherwise specified.