PastAndPresentPerformanceQuestionnaire_REV-Amend2.pdf

Attachment 1

Administrative and Technical Support Services – DJA-17-AHDQ-R-0035, Page 1 of 3 Procurement Sensitive – For Official Use Only

PAST AND PRESENT PERFORMANCE QUESTIONNAIRE

INSTRUCTIONS

This questionnaire pertains to a requirement to obtain Administrative and Technical Support services to facilitate the operations of the Bureau of Alcohol, Tobacco, Firearms and Explosives' (ATF's) Labs.

Past Performance is an extremely important part of the evaluation criteria for this acquisition; so your input is very important. Please provide an honest assessment as this information will not be disclosed to the prospective contractor. Please complete the following questionnaire and return directly to the ATF Contract Specialist, Sheray Millhouse, via email, Sheray.Millhouse@ATF.gov by 10:00am Eastern Standard Time, Tuesday, 8/8/17.

In addition to this questionnaire, you may receive a follow-up phone call to confirm or clarify the information you provide. Thank you for your assistance in returning this questionnaire by the required date.

GENERAL INFORMATION

1. OFFEROR’S NAME AND ADDRESS 2. CUSTOMER ORGANIZATION

3. CONTRACT NUMBER: _______________________________ 2a. INDIVIDUAL RESPONDING

4. ESTIMATED CONTRACT VALUE: _____________________ NAME:

5. CONTRACT AWARD DATE: _________/_________/_________ TITLE:

6. PERIOD OF PERFORMANCE: ______________TO___________ PHONE NO:

7. CONTRACT TYPE 8. COMPLEXITY OF WORK

(Check Responses All That Apply): (Check ONLY One Response):

___ Cost-Plus Fixed Price ___ Cost-Plus Award Fee ___ DIFFICULT

___ Time & Material ___ Fixed Price ___ ROUTINE

___ OTHER THE COMPANY’S ROLE Prime Sub-Contractor

________Teaming Partner

TYPE AND EXTENT OF SUBCONTRACTING :

mailto:Sheray.Millhouse@ATF.gov SAMillhous Highlight

Administrative and Technical Support Services – DJA-17-AHDQ-R-0035, Page 2 of 3

PAST AND PRESENT PERFORMANCE QUESTIONNAIRE

Procurement Sensitive – For Official Use Only

COMPANY PERFORMANCE RATING

Please evaluate the company’s performance for each question. Determine rating that most nearly represents your experience with this Company and indicate your assessment by placing an “X” under the appropriate heading.

Adjectival ratings are defined below and should be used as a reference in assessing performance:

Adjectively Ratings Description

Exceptional/Blue Performance of previous relevant contracts/orders demonstrates an overall performance and quality record that supports an extremely strong expectation of successful achievement of the Statement of Work (SOW) requirements.

Very Good/Green Performance of previous relevant contracts/orders demonstrates an overall performance and quality record that supports a strong expectation of successful achievement of the SOW requirements.

Satisfactory/Yellow Performance of previous relevant contracts/orders demonstrates an overall performance and quality record that supports an expectation of satisfactory achievement of a great majority of SOW requirements.

Marginal/Red Performance of previous relevant contracts/orders demonstrates a general trend that supports an expectation that successful achievement of the SOW requirements may be difficult or can occur only with increased levels of ATF oversight.

Unsatisfactory/Black Performance of previous relevant contracts/orders demonstrates a general trend that supports a strong expectation that successful achievement of the SOW requirements is impossible.

Neutral/Grey No relevant past performance available for evaluation, asserting that you have no directly-related or similar-relevant past performance experience.

Exceptional Very Good

Satisfactory Marginal Unsatisfactory Neutral

Quality of Product/Service

Contractor’s ability to provide a capable personnel who successfully supported a Science and Forensic Lab which fully met your intended objectives.

Contractor's compliance with contractual terms and conditions.

Overall rating of contractor's quality of service.

Timeliness of Performance

Contractor's ability to meet specific response times and scheduled timeframes for completion of specific tasks in adherence with the schedule.

Contractor's responsiveness/timeliness for providing administrative reports/documentations required by contract.

Contractor's timeliness in responding to emergency services requirements.

Business Relations

Contractor's ability to identify problems and potential problems and promptly notify the Contracting Officer

(CO).

Administrative and Technical Support Services – DJA-17-AHDQ-R-0035, Page 3 of 3

Please provide a narrative to explain any unsatisfactory rating in the section below.

COMMENTS OR INSIGHTS:

Contractor's ability to correct problems and prevent or mitigate potential problems in a timely manner.

Contractor’s ability to manage the project using an effective project management system or approach that included planning, budgeting, status tracking, cost reporting, baseline management, critical path analysis, and work breakdown structure.

Contractor's flexibility in satisfying the requirements of its customers.

Contractor’s ability to execute the SOW in a consistently effective and high quality manner.

Contractor's working relationship with the CO, quality assurance personnel, and customers.

Extent to which the contractor provided prompt and courteous service when responding to customer complaints.

Contractor’s ability to successfully collaborate with other contractors involved in the project.

Extent to which the contractor has demonstrated reasonable and cooperative behavior.

Contract Management and Other Contractual Considerations

Extent key personnel were knowledgeable about contractual requirements.

Contractor's ability to meet appropriate staffing levels with qualified personnel in order to provide required services.

Has an election ever been made not to exercise an option or continue relations due to contractor's poor performance?

Yes No

Has a Contract Discrepancy Report ever been issued? Yes No

Has a Cure Notice or Show Cause Notice ever been issued?

Yes No

Would you hire this contractor again? Yes No

PAST AND PRESENT PERFORMANCE QUESTIONNAIRE

Procurement Sensitive – For Official Use Only