05-SOW.docx

ATTACHMENT A

STATEMENT OF WORK

PHONE SYSTEM UPGRADE

U.S. DEPARTMENT OF ENERGY

WESTERN AREA POWER ADMINISTRATION

CORPORATE SERVICES OFFICE

12155 W. ALAMEDA PARKWAY

LAKEWOOD, CO 80228-2802

1.0 INTRODUCTION

1.1 Introduction

Western Area Power Administration (Western) is a Federal power marketing administration that markets and delivers reliable, cost-based hydroelectric power and related services to wholesale customers in 17 states. Western’s service areas consist of Western’s Headquarters office located in Lakewood, Colorado servicing four regional offices including Upper Great Plains (UGP) in Billings, Montana; Rocky Mountain Region (RMR) in Loveland, Colorado; Desert Southwest (DSW) in Phoenix, Arizona; and Sierra Nevada Region (SNR) in Folsom, California. Western also supports the Electric Power Training Center (EPTC) in Golden, Colorado.

1.2 Background

Western’s HQ currently utilizes an Avaya Communications Manager Version 4 (CM4) phone system consisting of:

· Two S8700 servers with two P133G2 switches

· Two MCC cabinets

· Two IP Server Interface Cards (TN2312)

· Two Expansion Interface Card (TN570)

· Twenty three Digital Line Cards (TN2224)

· Seven DS1 Interface Cards (TN464)

· Eight Analog Line Cards (TN793)

· One Maintenance/Test Card (TN771)

· One VAL- Announcement Card (TN2501)

· Two Control-LAN Cards (TN799)

· Two Reserved-Langate Cards (TN801)

· One MAPD Board (TN801)

· One Tone/Clock Cards (TN2182)

· One Call Classifier (TN744)

· One IP Media Processor (TN2302)

· Two Maintenance Cards (TN775)

The EPTC currently utilizes an Avaya CM4 phone system, connected to the HQ system by a T1 and LAN connection. The EPTC system consists of:

· Two Prologix wall mounted cabinets

· One S8400 Server Card (TN8400)

· One IP Server Interface Card (TN8412)

· Two DS1 Interface Cards (TN464)

· Two Digital Line Cards (TN2224)

· One Analog Line Card (TN793)

· One Radio Controller (TN789)

· One CO Trunk Card (TN747)

· One BRI Line Card (TN556)

· One Call Classifier (TN744)

· One Control – LAN (TN799)

· One IP Media Processor (TN2302)

There are also a few adjunct systems to the HQ PBX, including:

· A small call center is maintained at the HQ office, utilizing NetLert NFocus for reporting functions

· A Veramark VeraSMART eCAS call accounting system

· A Cisco MeetingPlace Express conferencing system, attached by an H.323 IP trunk

· An Enhanced Attendant Console (302A1-A-003) with Enhanced Selector Console (27A1-A-03)

· A voice mail system, attached by a PRI through a DS1 card

2.0 SCOPE OF WORK

2.1 Technical Requirements

An Avaya Platinum Partner Contractor, with at least two Avaya Certified Support Specialists available to be on-site, shall upgrade the HQ and EPTC systems to the most current version of Communications Manager (CM6.3 minimum), utilizing new servers and gateways (two G650’s and two G450’s). The Contractor shall be on-site to install and configure the new equipment, during an initial installation time (during business hours) and a cut over time (non-business hours). The installation and cut over dates will be coordinated by Western with the Contractor, and may be days apart or weeks apart, depending on Western’s approved outage window for cut over. The Contractor shall convert the EPTC system to a remote survivable site off of the HQ system, utilizing a G450 gateway and S8300D survivable blade. All existing HQ and EPTC phones will remain digital. The contractor shall assist in the setup of three new IP phones that will serve as a test bed. The contractor shall setup One-X Attendant Clients for two users, to work alternatively with the existing physical console. Connections to adjunct systems must be re-established successfully after the upgrade.

The contractor shall furnish the following:

Contractor-Furnished Equipment (CFE) Table

Item Number Product Code

· No substitutions to the CFE will only be allowed unless agreed upon by Western.

· Any CFE found to be defective at delivery (i.e. damaged disk) or during installation shall be replaced by the contractor at no cost to Western.

· Any Warranties on CFE shall be transferred from the contractor to Western.

2.2 Contractor responsibilities:

The Contractor shall, at Western’s HQ:

· Install two DL360 servers and load CM6.X and the appropriate licensing on the servers

· Install one R620 Session Manager server and load appropriate software and licensing on the server

· Install System Manager software on a Government-furnished virtual (VMWare) Windows 2012 R2 Server and the appropriate licensing

· Install and configure two G650 gateways and one G450 gateway

· Install Government-furnished cards in the G650 gateways that are available prior to cut over (see Section 3.0) and upgrade them to the latest firmware level

· Install three MM716 24-port analog media modules, one MM717 24-port digital module, and four MM710B E1T1 modules, in the G450 gateway. The Contractor shall ensure that the modules are at the highest available firmware level.

· Install WebLM software on a Government-furnished virtual (VMWare) Windows 2012 R2 Server

· Install a Stand Alone Secure Access Link (SAL) gateway on a Government-furnished virtual (VMWare) Red Hat Linux Server, and register up to five devices to it

· Ensure that the system is working and connected to Western’s network

The Contractor shall, at the EPTC:

· Install one G450 gateway

· Install one MM711 8-port analog media module, one MM716 24-port analog media module , two MM717 24-port digital modules, and one S8300D server module, in the G450 gateway. The Contractor shall ensure that the modules are at the highest available firmware level.

· Ensure that the system is working and connected to Western’s network

Prior to cut over, as much of the system that can be installed shall be installed and tested.

At cut over, the Contractor shall:

· De-install 24-Port Digital Line cards (TN2224) from the HQ MCC cabinets and install them in the new G650 gateways. The total TN2224 cards in the G650’s will equal 20

· De-install Maintenance /Test (TN771DP) from the HQ MCC cabinets and install it in the new G650 gateway

· Neatly re-route and re-label cables from the HQ MCC cabinets to the two G650’s and connect

· Neatly re-route and re-label cables from EPTC Prologix cabinets to the EPTC G450 and connect

· Load the most recent translations from the old HQ/EPTC systems onto the new system, if this wasn’t previously completed prior to cut over

· Integrate the EPTC system into the HQ system, with the EPTC system linked to HQ by SIP to place/receive calls – the EPTC shall be survivable, utilizing local analog lines from CenturyLink to place calls when the SIP connection is unavailable, as well as for 911 emergency calls, as it is currently configured.

· Ensure proper operation of the HQ and EPTC systems through testing, and make necessary corrections to ensure proper operation, until Western has accepted that the system is functioning properly

· Assist Western in re-establishing connections to adjunct systems (DS1 in G650 to voicemail system, H.323 to conference bridge)

Post-cutover, the Contractor shall:

· Install One-X Attendant on two PC’s – attendants shall have the ability to use the existing physical console or switch to the One-X Attendant Client as they choose

· Provide training for 2-3 attendants and the administrators on the use of One-X Attendant.

· Provide training on the systems and software for three administrators.

· Provide all software installation CD’s / DVD’s to Western.

· Provide training manuals/materials in electronic format.

· Provide Avaya hardware and software maintenance for twelve months, including 24x7 telephone/online support (Avaya Support Advantage Essential) and 8x5 on-site maintenance support.

· Provide a minimum of eight hours of on-site help desk on the first business day after the cutover.

· Provide four additional business days of off-site help desk, in which Western can call in the unlikely event of a problem, and have one of the Contractor’s Avaya Certified Support Specialists come to either of our locations within two hours of the call to correct the problem.

2.3 Deliverables

The contractor shall provide the CFE as defined in 2.1 and 2.2.

2.4 Location of Performance

Work will be performed in the HQ Data Center and EPTC, both indoor, temperature-controlled environments.

Please make note that any Contractor employees that visit the HQ must either be a US citizen, or contact the COR at least two weeks in advance of the visit, for screening by HQ Security.

2.5 Work Hours

3.0 GOVERNMENT-FURNISHED MATERIALS/EQUIPMENT/SERVICES

3.1 Government-Furnished Equipment (GFE):

· A Virtual (VMWare) Microsoft Windows 2012 R2 for installation of System Manager software

· A Virtual (VMWare) Microsoft Windows 2012 R2 for installation of virtual WebLM software

· A Virtual (VMWare) Red Hat Linux 6.X Server for installation of SAL Gateway software

· Cabinet/rack space to mount all CFE, including power, ground, and LAN connections including patch cords (available before cut over)

· Cables long enough to reach CFE from the Main Distribution Frame (MDF)

· A minimum of one TN2312AP IPSI (available before cut over)

· A minimum of one Facility Test CP TN771DP (available at cut over)

· A minimum of twenty 24-Port Digital Line cards TN2224 (three available before cut over)

· A minimum of one TN464 DS1 Interface card (available before cut over) to connect to the voice mail system

· A minimum of one TN799 DP C-LAN card (available before cut over)

· A minimum of one TN2302 Medpro card (available before cut over)

The Government will consolidate the existing digital and analog stations at the HQ and EPTC, to allow the move between the MCC/Prologix to the G450/G650 gateways without tracing or cross-connecting.

The Government will freeze all programming changes prior to the cutover.

The Government will supply the contractor with network test results prior to installation, if required.

4.0 SAFETY

4.1 The Contractor shall comply with Department of Energy (DOE) and Western Safety and Security Orders and Directives (WAPA Order 470.1), including, but not limited to, the safety requirements defined in all applicable Federal, State and local laws, regulations and ordinances. When questionable, the most stringent shall apply.

4.2 Contractor personnel shall comply with all applicable provisions of the State Labor and Industries Safety and Health Regulations, U.S. Department of Labor, Occupational Safety and Health Administration (OSHA) Standards 29 CFR 1910 and 29 CFR 1926, Environmental Protection Agency (EPA) Title 40 CFR 170 (Worker Protection Standard) and other applicable Federal, State, and location regulations.

4.3 Personal Injury/Illness:

4.3.1 Job-Related Injuries/Illnesses:

Job-related injuries/illnesses to Contractor employees shall be reported to the Technical Representative.

5.0 GENERAL CONDITIONS

5.1 LAWS, ORDINANCES, AND REGULATIONS

The contractor shall comply with all applicable Federal, State, and local laws, regulations, ordinances and codes governing performance of electrical engineer services on HQ premises in Lakewood, Colorado, and any other locations specified under the contract.

5.1.1 The contractor shall comply with all applicable Federal, State and local safety and health laws, regulations and ordinances, and national standards including 29 CFR 1910.

5.1.2 Applicable policy and documents include but are not limited to the following:

· Applicable Post Orders

· HQ internal documents for emergency evacuation , visitor control and security

· DOE and Western Safety and Security Orders and Directives regarding personal and physical security (WAPA Order 470.1)

· 41 CFR 102-74, Subpart C, Conduct on Federal Property

6.0 TECHNICAL COORDINATION

The contractor shall coordinate with the Project Manager or Contracting Officer’s Representative (COR) on all technical matters related to this contract. Any matters that would adjust the cost or scope of the project will be coordinated with the Contracting Officer (CO).

Project Manager:

Elizabeth Tran, Electronics Engineer Western Area Power Administration Corporate Services Office 12155 W. Alameda Parkway Lakewood, CO 80228 Room 251 Phone: 720-962-7294 Fax: 720-962-7794 E-mail: tran@wapa.gov

COR:

Adrian J. Schmitz, Electronics Engineer Western Area Power Administration Corporate Services Office 12155 W. Alameda Parkway Lakewood, CO 80228 Room 251 Phone: 720-962-7389 Fax: 720-962-7789 E-mail: aschmitz@wapa.gov

7.0 PERIOD OF PERFORMANCE

The period of performance shall commence immediately upon award of the Purchase Order and shall end after 120 calendar days. The Contractor shall work with Western to schedule a mutually agreeable installation schedule. Once the system has been installed and Western has confirmed that it is functioning properly, the one year of software maintenance, including 24x7 support and upgrades, shall begin.