LSAP_SOW.docx

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"Regional Office LaserFiche Document Imaging"
Solicitation number
DENMHPO-393-2015-0002-RAW
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Questions_and_Answers.docx DOCX document
Software_and_Quantity_040215.xlsx XLSX spreadsheet
Technical_Evaluation_Criteria.docx DOCX document

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Regional Office LaserFiche Document Imaging/Management Systems Renewals of LSAP Maintenance Agreement – 2015

Statement of Work July 30, 2015

LaserFiche is a proprietary COTS product, CMS-approved and implemented in all 10 Regional Offices. They provide software and services through their own limited chain of authorized vendors. The continued access and utilization of our LaserFiche repositories is mission critical.

The attached procurement represents the ‘‘steady state” activity funded through our FMIB 483. It is a legal requirement to maintain access to our records in their imaged form.

Vendor must be an authorized vendor of LaserFiche-Compulink.

Vendor will provide:

1. Annual renewal of LSAP service agreement 9/15/2015 – 9/14/2016, along with 1 Option Year. LaserFiche products, quantities and installed sites are listed on attached spreadsheet.

2. Vendor shall supply days and hours of operation, contact information to include email addresses and telephone numbers.

3. Vendor shall provide expected timeframes for status updates and length of time for resolution of initial problem reported.

4. Vendor shall provide on-site software installations (upgrades/enhancements) and training at the 10 regional offices once a year. Installation will take place after normal business hours. Time will be determined by each regional office. At the sole discretion of CMS, scheduled visits may be rescheduled via email one week prior to a scheduled on-site visit without cost to CMS.

5. Vendor shall provide a monthly report of open and closed tickets. Name of CMS contact person initiating the ticket, dates action took place from initial reporting of ticket to resolution, and explanation of the problem and final resolution. The report should be emailed to lisa.gaglia-bleyle@cms.hhs.gov and Wei.Tao@cms.hhs.gov.

6. Vendor shall provide escalation procedures for how problem tickets will be resolved. This report will be provided 5 days after the initial kick off meeting.

7. Vendor shall provide quarterly remove training/webinar sessions.

8. Vendor shall upgrade to server version 2012.

9. Vendor shall provide upgrade to Laserfiche Version 9.

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