STC_B6_Security.pdf

State Term Contract

No. 92121500-24-STC

For

Security Guard Services

This Contract is between the State of Florida, Department of Management Services (Department), an agency of the State of Florida and B6 Security & Investigations, LLC (Contractor) with its principal place of business located at 250 International Parkway, Suite 134, Heathrow, FL

32746, collectively referred to herein as the “Parties.”

Pursuant to ITB No. 23-92121500-ITB-V3, the Contractor was awarded to provide Security Guard

Services in the following Region(s): 10

Accordingly, the Parties agree as follows:

I. Initial Contract Term.

The Initial Contract Term shall be for three years. The Initial Contract Term shall begin on

October 1, 2024, or on the last date this Contract is signed by all Parties, whichever is later.

The Contract shall expire on September 30, 2027, unless terminated earlier or renewed in accordance with the Enterprise Standard Terms and Conditions.

II. Renewal Term.

Upon mutual written agreement, the Parties may renew this Contract, in whole or in part, pursuant to the incorporated Enterprise Standard Terms and Conditions.

III. Order of Precedence.

As used in this document, “Contract” (whether or not capitalized) shall, unless the context requires otherwise, include this document and all incorporated Exhibits, which set forth the entire understanding of the Parties and supersedes all prior agreements. All modifications to this Contract must be in writing and signed by all Parties.

All Exhibits listed below are incorporated in their entirety into, and form part of, this Contract.

The Contract document and Exhibits shall have priority in the following order:

a) This Contract document

b) Exhibit A, Scope of Work

c) Exhibit C, Enterprise Standard Terms and Conditions

d) Exhibit B, Contractor’s submitted Price Sheet

e) Exhibit D, Region Map

f) Exhibit E, SLA Document

IV. Contract Management.

Docusign Envelope ID: C5B86580-DD42-4A6D-BF2A-0596EECAC832

State Term Contract No. 92121500-24-STC For

Department’s Contract Manager:

Frank Miller

Division of State Purchasing

Florida Department of Management Services

4050 Esplanade Way, Suite 360

Tallahassee, Florida 32399-0950

Telephone: (850) 488-8855

Email: Frank.Miller@dms.fl.gov

Contractor’s Contract Manager:

Donna Smith

B6 Security & Investigations, LLC

250 International Parkway, STE 134

Heathrow, FL 32746

Telephone: (407)-986-4810

Email: donna@b6security.com

IN WITNESS THEREOF, the Parties hereto have caused this Contract, which includes the incorporated Attachments, to be executed by their undersigned officials as duly authorized. This

Contract is not valid and binding on all Parties until signed and dated by both Parties.

B6 Security & Investigations, LLC STATE OF FLORIDA, DEPARTMENT OF

MANAGEMENT SERVICES

Donna Smith Pedro Allende, Secretary

Date: Date:

9/30/2024 | 4:00 PM EDT 10/2/2024 | 9:14 AM EDT

mailto:Frank.Miller@dms.fl.gov mailto:donna@b6security.com

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Exhibit A Scope of Work

1. Purpose To provide Customers with Security Guard Services, pursuant to the terms set forth in this Scope of Work (SOW). A map of the service regions is set forth in Exhibit D, Region Map.

2. Commodity Code List

UNSPSC Class/Commodity Description 92121500 Guard services

92121502 Burglary protection services

92121504 Security guard services

3. Definitions Definitions contained in section 287.012, Florida Statutes (F.S.); Rule 60A-1.001, Florida Administrative Code (F.A.C.); Exhibit C, Enterprise Standard Terms and Conditions; and the PUR 1001, General Instructions to Respondents (10/06), are incorporated by reference. In the event of a conflict, the definitions listed in this section supersede the incorporated definitions for the purposes of this Scope of Work. All definitions apply in both their singular and plural sense.

Ancillary Equipment – May be provided to Customers in addition to Security Guards. Ancillary Equipment is considered optional and only the items listed on the Price Sheet can be purchased.

Business Day – Monday through Friday, inclusive, except for those holidays specified in section 110.117, F.S., from 8:00 a.m. to 5:00 p.m. at the Customer’s location.

Commodity Code –The State’s numeric code for classifying commodities and contractual services which meet specific requirements, specifications, terms, and conditions herein. Florida has adopted the United Nations Standard Products and Services Code (UNSPSC) for classifying commodities and services.

Confidential Information – Information that is trade secret or otherwise confidential or exempt from disclosure under Florida or federal law.

Contract – The written agreement between the Department and the Contractor for the Security Guard Services STC.

Contractor – A vendor that enters into a Contract with the Department as a result of ITB No. 23-

92121500-ITB-V3.

Contract Manager – The representative designated by the Customer who will oversee all aspects of the Customer’s Contract, monitor expectations, and serve as the primary point of contact for the Contractor.

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Customer – A State Agency (inclusive of the Department) or Eligible User.

Department – The Department of Management Services, a State Agency.

Duly Qualified – possessing the requisite skills, abilities, credentials, and experience.

Duty Roster – The assigned Security Guards work schedule.

Florida Law Enforcement Officer – as defined in section 943.10 (1), F.S., any person who is elected, appointed, or employed full time by any municipality or the state or any political subdivision thereof; who is vested with authority to bear arms and make arrests; and whose primary responsibility is the prevention and detection of crime or the enforcement of the penal, criminal, traffic, or highway laws of the state.

Off Duty – not engaged in one’s regular work.

End User – The person or entity that uses the commodity or service.

Extraordinary Single Incident Report – A report that is completed when a rare, unusual, significant, or uncommon event occurs during a shift.

Facilities – Those facilities for which the SLA shall apply as identified in Exhibit F, Facility List.

Facility Manager – The local Customer representative designated for a facility to oversee and manage a facility, who will serve in a contract management capacity for the applicable facility.

Fire and Life Safety Program – Instruction on protocol regarding fire and life safety.

Guard Tour Patrol System – An electronic patrolling system used to log the rounds conducted by the Security Guard on post at any given time during his or her assigned shift that documents the time and date that patrols have taken place.

Post Orders – Defines the security guard’s duties – the “what, when, where, and why.”

Security Guard – A person licensed to provide services as a Security Guard in accordance with Chapter 493, F.S. The term Security Guard, Security Officer, and Security Guard Officer may be used interchangeably.

Security Guard Services or Services – The enforcement of rules, regulations or procedures adopted to ensure prompt action is taken to prevent or minimize losses, accidents, fires, property damage, safety hazards, or security incidents. Includes provision of Security Guards, any Ancillary Equipment, and all obligations of Contractor under the Contract.

Service Level Agreement (SLA) – A document executed by a Customer and the Contractor which includes, but is not limited to, tasks, deliverables, expectations, timelines, and financial consequences for non-performance that a Contractor shall provide to the Customer.

Site-Specific – Specific to that particular location.

State – The State of Florida.

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United Nations Standard Products and Services Code (UNSPSC) – A commodity code list used by the State.

4. Scope of Work

4.1 Description of Scope

The Contractor will provide Security Guard Services for the awarded regions of service as set forth in the Contract. The Contractor shall ensure Security Guards and any provided Security Guard Services properly carry out the primary duty of safeguarding Customer employees, the general public, and the applicable property. The Contractor shall provide all labor, supervision, materials, and equipment necessary to perform and complete the services in all respects in accordance with the Contract (including any Customer SLA). The Contractor shall perform all services in a timely and professional manner and in accordance with the terms of the Contract (including any Customer SLA).

4.2 Compliance and Compatibility

It is the Contractor’s responsibility to ensure that the Services supplied are compliant with the requirements, specifications, terms, and conditions of the Contract (including any Customer SLA).

Additionally, the Contractor shall ensure that all commodities ordered by the Customer are fully compatible with each other and with any associated pre-existing Commodity possessed by the Customer and disclosed to the Contractor by the Customer. The Contractor’s acceptance of the Customer’s order shall indicate that the Contractor agrees to deliver a Service(s) and/or commodity that is fully compliant and compatible with the Customer’s order requirements, specifications, terms, and conditions.

4.3 Request for Quote Requirements

Customers shall use a Request for Quote in accordance with section 287.056(2), F.S., when making purchases off the Contract. The terms of the Customer’s purchase shall not conflict with the terms and conditions established by the Contract. In accepting a Customer’s purchase, the Contractor recognizes its responsibility for all tasks and deliverables contained therein, warrants that it has fully informed itself of all relevant factors affecting accomplishment of the tasks and deliverables, and agrees to be fully accountable for the performance thereof.

5. Operational Hours

5.1 Contractor will maintain an administrative office during the term of the Contract, and any renewals, which shall be open from 8:00 a.m. through 5:00 p.m. at the Customer’s location, on business days. The administrative office does not need to be open on holidays observed by state agencies as defined in the Holidays section of the Scope of Work.

5.2 Provision of Security Guard Services and Ancillary Equipment may vary based on each

Customer’s service needs. Security Guard positions, service lengths (long and short term) and hours (full time, part time and occasional) may vary. Service lengths are as follows:

5.2.1 Long Term Commitment: One or more years of Security Guard Services provided to a Customer

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5.2.2 Short Term Commitment: Less than one year of Security Guard Services provided to a Customer

5.2.3 Full Time: 35 to 40 hours per week of Security Guard Services provided to a Customer

5.2.4 Part-Time: 1 to 34 hours per week of Security Guard Services provided to a

Customer

5.2.5 Occasional: Days, hours, and frequency of Security Guard Services provided to a Customer may vary. This type of length of service includes regularly scheduled events held monthly, quarterly, or semi-annually, or single events or circumstances.

5.3 Security Guards may not work more than 40 hours a week unless authorized to do so by the Customer in writing prior to the provision of services in excess of 40 hours per week.

5.4 No Security Guard shall work more than 12 consecutive hours, in any 24-hour period. This limitation may be waived by the Customer in emergency situations that are beyond the control of the Contractor, i.e., weather conditions preventing the next shift from getting to the facility. The Contractor must notify the Facility Manager and the Customer’s designated point of contact about any emergency situation as it occurs and request a written waiver of this term for each occurrence.

6. Licensing Requirements/Eligibility Requirements

6.1 All armed and unarmed Security Guards must have the applicable state of Florida

Department of Agriculture and Consumer Services Security Guard Class license(s) necessary for the position they serve under the Contract, which are to be kept current and on the Security Guard’s person while on duty.

6.2 The Contractor is to hold a current state of Florida Department of Agriculture and Consumer

Services Class "B" Security Agency license.

6.3 The Contractor shall ensure that its company, and all employees, have valid, current licenses in accordance with Chapter 493, Florida Statutes, to perform Security Guard Services throughout the Contract term, including any renewals. The Contractor shall provide copies of licenses and certificates to the Department or Customer upon request.

6.4 The Contract, and any Customer SLA, may be terminated if an unlicensed individual performs services under the Contract for any Customer.

6.5 All armed and unarmed Security Guards employed by the Contractor must have a minimum of one year of similar Security Guard Services experience.

6.6 All supervisory staff must have at least three years of similar Security Guard Services experience.

6.7 The Contractor must notify both the Customer’s Facility Manager and Contract Manager, as well as the Department’s Contract Manager, in writing within one calendar day upon discovering that any employed Security Guard no longer has a valid, active license

92121500-24-STC Page 5 of 29 necessary to provide Security Guard Services. Upon such notification, the Contractor must immediately remove the unlicensed person from service and will arrange for a new Security Guard to provide Security Guard Services for the impacted Customers within a time frame mutually agreed upon by the Contractor and the Customer.

7. Position Descriptions The following are descriptions of Security Guard positions which may be offered under the Contract for Customers:

7.1 Security Guard Level I: An unarmed individual with a Florida Department of Agriculture and Consumer Services Class “D” Security Guard license.

7.2 Security Guard Level II: An unarmed individual with a Florida Department of Agriculture and Consumer Services Class “D” Security Guard license and a minimum of two years prior experience as a Class “D” licensed Security Guard Officer is required. A two-year background in law enforcement may be substituted for prior years of experience.

7.3 Security Guard Level III: An armed individual with a Florida Department of Agriculture and

Consumer Services Class “D” Security Guard license and Class “G” Statewide Firearm license. A minimum of two years prior experience as a Class “D” licensed Security Guard Officer is required. A two-year background in law enforcement may be substituted for prior years of experience.

7.4 Security Guard Level IV: An armed individual with a Florida Department of Agriculture and

Consumer Services Class “D” Security Guard license and Class “G” Statewide Firearm license. A minimum of five years prior experience as a Class “D” licensed Security Guard Officer and a minimum of two years prior experience serving as a Class “D” licensed Security Guard with a Class “G” Statewide Firearm license. A five-year background in law enforcement may be substituted for prior years of experience.

7.5 Security Guard Level V: An armed or unarmed individual with a Florida Department of

Agriculture and Consumer Services Class “D” Security Guard license and Class “G” Statewide Firearm license. A minimum of five years prior experience as a Class “D” licensed Security Guard with a Class “G” Statewide Firearm license. A five-year background in law enforcement may be substituted for prior years of experience. The individual shall also have the ability to supervise, monitor, and regulate individuals with a Class “D” Security Guard license and a Class “G” Statewide Firearm license in their performance of their assigned duties under the Contract. This level of Security Guard may be a site-supervisor when a Customer requires multiple Security Guards present at the same time to coordinate security service efforts.

7.6 Security Guard Level VI: An armed or unarmed individual with Florida Department of

Agriculture and Consumer Services Class “D” Security Guard license and Class “G” Statewide Firearm license. A minimum of ten years’ experience as a Class “D” licensed Security Guard with a Class “G” Statewide Firearm license. A ten-year background in law enforcement may be substituted for prior years of experience. The individual shall have the ability to supervise, monitor, and regulate Security Guard individuals with a Class “D” Security Guard license and a Class “G” Statewide Firearm license in their performance of assigned duties. When a Customer requires multiple site-supervisors for large or complex

92121500-24-STC Page 6 of 29 sites, this level of Security Guard may be a project manager responsible for coordination of all security service efforts, including managing site-supervisors.

7.7 Emergency Response Security Guards: These are licensed Security Guards, either armed or unarmed, who provide services when an executive order has been issued by a governmental entity. An unarmed Emergency Response Security Guard shall have a Florida Department of Agriculture and Consumer Services Class “D” Security Guard license. An armed Emergency Response Security Guard shall have a Florida Department of Agriculture and Consumer Services Class “D” Security Guard license and Class “G” Statewide Firearm license. The Contractor will be required to provide Emergency Response Security Guards as specified by the Executive Order and/or at the Customer’s request. Emergency Response Security Guards must have training in first response and may be required to work irregular hours, work more than eight hours per day, work extended periods (including weekends and holidays), work at locations other than their official headquarters, and/or work in adverse conditions. Travel expenses for the Emergency Response Security Guards shall be on a cost reimbursement basis, in accordance with Section 112.061, F.S. Customers may have additional policies regulating travel which the Emergency Response Security Guards may need to adhere to.

8. Tasks/Deliverables The Contractor will be responsible for the following tasks/deliverables at/for each location:

8.1 Furnish trained and qualified armed and unarmed Security Guards to provide services as requested by the Customer. This service will be continuous regardless of weather, disaster, or threatened or actual organized labor actions.

8.2 Provide supervision of Security Guards to ensure compliance with the Contract and

Contractor’s security policies, procedures, and orders.

8.3 Require Security Guards to enforce the Customer’s and the Contractor’s security policies, procedures, and orders and ensure Security Guards perform all duties in accordance with the terms of the Contract and the written instructions in a Customer’s SLA.

8.4 Designate a single point of contact to be the liaison for the State and Contractor staff in order to handle the day-to-day operations.

8.5 Work with the Customer to develop site-specific instructions and Post Orders within 30 days from SLA execution. These instructions and Post Orders may include, but are not limited to; standing security post, roving security patrols, monitoring security systems, supervising other security guards maintaining security infrastructure, and carrying out other basic security tasks as required by individual properties. All site-specific instructions and Post Orders are to be approved by the Customer prior to finalizing and distributing to Security Guards. Security Guards are responsible for reviewing and complying with the instructions and Post Orders.

8.6 Create Standards of Conduct that the Security Guards must abide by and provide a copy of the Standards of Conduct document to the Department’s Contract Manager or designee upon request.

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8.7 Maintain a Duty Roster of all Security Guards and security management employees, to be provided to the Customer on a monthly basis. Any person(s) who reports for work and identifies themselves as someone other than a person listed upon the official Security Guard Duty Roster shall be denied access to the facility and reported to the proper authorities.

8.8 Ensure all Security Guards display a picture I.D. when working at a Customer’s site.

8.9 The Security Guard Services provided to Customers will include, but not be limited to, ensuring Security Guards perform the following:

8.9.1 Maintain discipline, professional appearance in accordance with the Uniforms and Equipment section of this SOW, professional demeanor, integrity, and attention to duty.

8.9.2 Review and administer the Customer’s site security procedures, instructions, and

Post Orders.

8.9.3 Review and comply with the applicable Customer standards of conduct and ethics.

8.9.4 Perform access control of persons, vehicles, and other property.

8.9.5 Perform site surveillance (by either foot or vehicle).

8.9.6 Identify and provide a written report of security and safety violations within 24 hours to the Customer, unless immediate action is necessary. Security Guards are to have effective report writing skills.

8.9.7 Ensure Security Guards maintain files for security-related documentation at each security station (Post Orders, Site-specific instructions, training materials, etc.).

8.9.8 Assist the Customer’s personnel in emergency situations as identified by the

Customer. If an emergency extends beyond the normal working hours, the Security Guard will be paid for additional hours at the standard rate of pay. Security Guards may be diverted by the Customer from normal assignment duties to respond to emergency situations or special duty assignments. No additional costs shall be charged to the Customer for such diversion of Security Guards for emergency situations; however, the Contractor will not be penalized for any regular daily work task not completed by the Security Guard due to their participation in such emergency activities.

8.9.9 Take prompt action to prevent or minimize losses, accidents, fires, property damages, safety hazards, and security incidents. The Security Guard will take appropriate action on any breach of security, suspicious activity, or safety hazard by notifying local Law Enforcement, Emergency Medical Services (EMS), and the Customer’s Facility Manager.

8.9.10 Assist Customer staff in the execution of testing a facility’s Fire and Life Safety

Program.

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8.9.11 Operate the Customer’s security console, security system, elevator system, fire and life safety system, and other safety devices installed and maintained by the Customer as reviewed, discussed, and provided during on-the-job training.

8.9.12 Monitor alarms, surveillance screens, and recording devices. This includes monitoring the fire alarm system and responding to any sites where an alarm has been activated, taking appropriate action when needed, and communicating findings to the Customer to determine if the situation warrants contacting the police or the fire department.

8.9.13 Investigate unusual occurrences in and about the premises and maintain an awareness of special activities taking place throughout the facility and property.

8.9.14 Conduct random walking patrols at least two times every hour throughout the

Customer’s facility (including interior stair wells), grounds, and parking lots, being alert for suspicious persons, suspicious packages, personal and Customer’s property exposed to theft, and safety concerns. Security Guards shall vary their rounds so as not to be predictable in the arrival times or the time spent at each location.

8.9.15 Inspect exterior doors for proper lock down at the facility’s set closing time.

8.9.16 Where applicable, ensure availability as required for special events and situations where Customer provides Contractor with 24 hours advanced notice.

8.9.17 Be capable of performing their duties in response to any on-site call received from the Customer within five (minutes of receiving the call.

8.9.18 Where applicable, comply with the Customer’s hazardous materials communication program and the Customer’s asbestos operations and maintenance program, which the Customer will provide to the Contractor upon Contract execution.

8.9.19 Read and become familiar with applicable State of Florida and Customer’s security policies and procedures, to include evacuation procedures.

8.9.20 Provide Customer with a replacement Security Guard(s) when Customer requests to rotate or transfer Security Guard(s) when deemed necessary, or at time intervals specified in the SLA.

9. Hiring Standards/Maintaining Employment The Contractor shall ensure the Security Guards meet or exceed the minimum hiring standards set forth below before assignment to a Customer. The Contractor shall ensure the Security Guards maintain these standards for employment throughout the Contract term, including any renewal term. The Customer reserves the right to request proof of compliance with standards, interview employees, and reject any employee that it deems unqualified.

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9.1 Minimum Hiring Standards

The Department requires the Contractor’s Security Guards meet or exceed the minimum standards set forth below before assignment to the premises:

9.1.1 Must possess a state issued identification card.

9.1.2 Must possess a valid and active driver’s license if assigned to drive a motor vehicle to provide security guard services.

9.1.3 Successfully pass a drug test upon hire.

9.1.4 Prior to assignment to the Customer premises, and when Contractor performs refresh background screening, successfully pass a background check, ordered and paid for by the Contractor, through a law enforcement agency or a Professional Background Screener accredited by the National Association of Professional Background Screeners or a comparable standard which will include a check of the following databases:

• Social security number trace, and

• Criminal records (Federal, State and County criminal felony and misdemeanor, national criminal database for all states which make such data available).

9.1.5 Successfully pass any other background investigations as required by the Customer SLA.

9.1.6 Successfully pass a pen and paper literacy test administered by the Contractor including, but not limited to, spelling and grammar. Contractor shall furnish results to Customer or DMS upon request.

9.1.7 Complete all required training courses as mandated in state and locality of employment.

9.1.8 Meet state licensing requirements for the applicable Security Guard position prior to placement in accordance with the applicable provisions in Chapter 943, F.S., and Chapter 5N-1, F.A.C.

9.1.9 The Contractor’s employees must be able to read, write, speak, and understand English clearly. Additionally, upon Customer’s request, Security Guards must be bilingual, with English as the primary language and Spanish as the secondary language. This requirement will be exercised on a case-by-case basis and will be specified in the Customer SLA.

9.1.10 Must be physically able to accomplish various tasks that must be performed including, but not limited to, quickly ascending and descending multiple flights of stairs and lifting weight of at least 40 pounds (unless written approval is obtained from the Department that either of or both of these physical requirements are not necessary).

9.1.11 Maintain a well-developed level of maturity necessary for professional interaction.

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9.1.12 Maintain a neat, clean, well-groomed, and professional appearance while providing services in accordance with the Uniforms and Equipment section of this SOW.

9.1.13 Act in accordance with the terms and conditions of the Contract (including the Customer SLAs).

9.1.14 Be familiar with, and ensure the facilities are in compliance with, all existing standards, codes, rules and regulations. Report any failures or insufficiencies in the delivery of any service to the Customer.

9.1.15 Be responsive at all levels of service to meet Customer needs.

9.3 The Contractor’s hiring practices will be in conformance will all relevant federal and state employment laws.

9.2 The Contractor must have a written drug, alcohol, and other contraband policy pertaining to the use, possession, or transfer of illegal drugs, alcohol, and other contraband items, (including simulated (look-alike) drugs, drug paraphernalia, alcohol, unapproved firearms, explosives, and other weapons). The written policy must include procedures for maintaining a comprehensive drug and alcohol testing program. The Contractor will be solely responsible for ensuring that employees assigned to a facility have been informed of and understand the Contractor’s written policy. The Contractor will ensure that copies of said policy are provided to all Security Guards, to the Customer, and the Department upon request.

9.3 Security Guards found in violation of the Contractor’s written policy, including personnel who return a positive test on a drug screen in violation of the Contractor’s approved policy, will not be assigned to a facility or must immediately cease providing services under the Contract. It will be the responsibility of the Contractor to timely provide replacement services at the Customer location. The Contractor will be required to comply with and enforce this policy with respect to the Contractor’s employees, as part of employment.

9.4 The use or possession of property belonging to the Department, Customer, or another person without the permission of the rightful owner of such property is not permitted.

Security Guards found in violation of this term must immediately cease providing services under the Contract and it will be the responsibility of the Contractor to timely provide replacement services.

9.5 The Customer shall reserve the right to contact local authorities to conduct reasonable searches of Security Guards, including privately owned vehicles, while on the property at any time, if permissible under applicable state and local laws.

9.6 Security Guards will not leave assigned posts at any time during a shift, unless relieved by the appropriate duty personnel, or unless specifically authorized by the Customer’s Contract Manager or Facility Manager to leave the post. Security Guards shall bring their necessary meals for consumption on the premises. Security Guards are allowed to eat at desk/post.

10. Service Level Agreement

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In regions where multiple Contractors have been awarded, Customers shall request a quote from all vendors awarded in the region. The Contractor is required to enter into an SLA with each Customer prior to providing any Security Guard Services for the Customer. Prior to the execution of the SLA, the Contractor shall discuss with the Customer the Security Guard Services requested and perform an on-site assessment, if necessary, to determine the most cost-effective methods of performing the required Security Guard Services. Customers shall create an SLA using Attachment H, Draft SLA, describing the specific Security Guard Services required by the Customer, as well as any unique requirements, prior to purchasing Security Guard Services from the Contract. Each Customer’s SLA shall be attached to the purchase requisition in MyFloridaMarketPlace (MFMP) or incorporated into a formal contract between the Customer and the Contractor. Customers are permitted to negotiate terms and conditions which supplement those contained in the Contract. Such additional terms shall not conflict with the terms and conditions established by the Contract. Specific terms and conditions within an SLA are only applicable to that SLA and shall not be construed as an amendment to the Contract. The Contractor agrees it will not subcontract any of the Security Guard Services it provides pursuant to the Contract.

10.1 The Contractor shall:

10.1.1 Provide supervision of Security Guards to ensure compliance with the Contract and Contractor’s security policies, procedures, and orders.

10.1.2 Ensure that current, applicable security licenses and driver’s licenses or state identification cards are kept on the Security Guard’s person while he/she is on duty.

10.1.3 Ensure that Security Guards perform all services in accordance with written instructions provided by the Customer’s SLA.

10.2 At a minimum, each Customer’s SLA must include the following:

• Term of services, not to exceed the term in the Contract,

• Contact information, including the Contract Manager, primary and secondary emergency call procedures,

• Additions to the Contract SOW (if applicable),

• Deliverables,

• Performance Measures, and

• Any Customer specific terms and conditions.

10.3 All SLA changes, modifications, deletions, or additions shall be in writing and must be mutually agreed upon by the Contractor and Customer prior to any such change taking effect.

11. Contract Transition

The Contractor will be required to perform, at no additional cost, transition services for Customers and the Department associated with the end of, or termination of, the Contract or a Customer’s SLA to a replacement contract. The complete transition of existing services to replacement

92121500-24-STC Page 12 of 29 services is hereby explicitly made a criterion for completing the Contract. As part of transition services, the Contractor shall:

1. Provide sufficient efforts and cooperation to ensure an orderly and efficient transition of services to any replacement contract.

2. Perform transition tasks for the Department or the Customer upon request, whether or not previously made available, including the following:

• Provide all Customer documents, books, records, and other property relating to the applicable facility or facilities in Contractor’s possession or control.

• Provide current technical documentation, operations guides, and procedures the Contractor follows to provide the services.

• Assist Customers with migration of databases and other repositories of information and all State of Florida data to the Customer in a format, method, and timeline acceptable to the Customer and that is consistent with current industry practices and standards.

• Promptly answer all questions related to the transition and migration of the Contract and the Customer’s SLA.

• Provide such other services, functions, or responsibilities inherent or necessary to the transition of services to a replacement contract.

12. Customer Service In addition to all other Tasks/Deliverables listed in this SOW, Contractor will be responsible for the following customer service tasks/deliverables:

12.1 The Contractor is to provide Customers with contact information for both the Contractor’s financial, operations, and Contract administrators. He/she must have the requisite authority to solve problems and respond to Customer representatives on behalf of the company for all matters concerning the Contract. This information shall include:

a. Name

b. Title

c. Email address

d. Office Telephone number(s)

e. Cellular Telephone number(s)

12.2 The Contractor shall maintain a 24-hours a day, 365 days per year call service so that

Customers may order Security Guard Services and report any failures, insufficiencies, or other concerns in the delivery of Security Guard Services. This call center must be accessible by means of a single toll-free telephone number. This information must be displayed as signage on the Customer’s premises at no additional cost to the Customer.

Signage design, quantity, materials, and locations shall be approved by the Customer prior to posting in a Customer’s facility, which will be outlined in the Customer’s SLA.

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12.3 The Contractor shall respond within one hour to a Customer’s report of failures, insufficiencies, or other concerns in the delivery of Security Guard Services.

12.4 The Contractor shall promptly resolve all contractual and Customer concerns, issues, or complaints to the satisfaction of the Customer and the Department within the timeframe established by the Customer or the Department.

12.5 The Contractor shall notify the Customer and the Department’s Contract Manager immediately if it believes it cannot meet the level of service required in a Customer’s SLA.

13. Contractor Inspections the following inspection tasks/deliverables at/for each location:

13.1 The Contractor shall provide a manager (i.e., Regional and Corporate Headquarters) who will conduct regular, unannounced inspections to ensure Security Guards’ compliance with established terms and conditions. The frequency of inspections will be determined in the Customer’s SLA.

13.2 Inspections performed pursuant to the terms of the Customer’s SLA will be documented by the Contractor and the observations from the inspections will be submitted monthly to the Customer Contract Manager.

13.3 The Contractor shall utilize inspections as an opportunity to identify areas requiring improvement and subsequently conduct further training and testing for the Security Guard(s) inspected and identified as needing additional improvement.

14. Uniforms and Equipment

14.1 Security Guards providing services under the Contract shall report to work in uniforms provided and paid for by the Contractor, unless otherwise specified by the Customer in the SLA. All Security Guards shall be appropriately uniformed in accordance with section 493.6305, F.S. The uniform must clearly identify the employee as a Security Guard working for the Contractor and include a picture ID badge prominently placed on the uniform.

Badges may not resemble those of local law enforcement agencies. The uniform shall be neat, clean, pressed, and present a professional appearance. Shoes shall be shined in a manner that is satisfactory to the Customer. Security personnel reporting to work with a uniform that does not meet this standard will be required to change before reporting to work. Time spent changing into the appropriate uniform will not be billed to the Customer.

Customers will provide the Contractor with notice of a security personnel reporting to work who is not in compliance with the terms set forth herein, and the Contractor shall provide an immediate replacement, as necessary, to avoid any lapse in coverage.

14.2 If the Customer requires a nonuniformed Security Guard, the Customer may also choose to waive the name badge requirement for those Security Guards.

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14.3 Security Guards shall be equipped with redundant communication equipment, furnished by the Contractor at no additional cost to the Customer, to be able to communicate with their supervisor, their home office, 911, the local police, and the Customer’s Contract Manager.

The redundant communication equipment selected shall be in accordance with the Customer’s SLA. This redundant communication equipment may include, but is not limited to:

a. Stationary Telephone

b. Cellular telephone with long-distance calling capabilities.

c. Two-Way Radio

d. Fax Machine

14.4 Keys or access cards to the Customer’s property may be issued to Security Guards by the Customer for specific sites. The Contractor is responsible for securing and maintaining the keys or access cards in good working condition. Customers will replace lost keys or access cards at the Contractor’s expense. The Security Guard on duty shall document all lost keys or access cards in a written report and provide it to the Customer’s Contract Manager and Facility Manager.

14.5 Ancillary security vehicles, as set forth in Exhibit B, Price Sheet and the Ancillary Equipment section herein, requested by Customer are to be owned or leased, licensed, and insured by the Contractor. Vehicles used by the Contractor operated on Customer’s premises shall prominently display the company’s name and telephone number on the exterior of the vehicle. Security vehicles offered by the Contractor shall be operational, kept clean, in good repair, and well maintained at all times. The Customer shall not be responsible for any costs associated with Contractor’s upkeep of the security vehicle(s). Parking terms for any security vehicles will be set forth in the Customer’s SLA. The following insurance terms and conditions are applicable to the Contractor’s service vehicles offered to the Customers through a Contract with the Department to provide ancillary service vehicles.

14.5.1 Automobile Liability Insurance:

Contractor shall obtain and maintain automobile liability insurance, including coverage for liability contractually assumed, which shall cover all owned, non-owned, and hired automobiles used in connection with the Contract. The minimum combined limits (inclusive of any amounts provided by an umbrella or excess policy) shall be $500,000 for each occurrence-bodily injury and property damage combined and $5,000 medical payment.

14.5.2 Self-Insurance:

For any insurance coverage required hereby, the Contractor may use a self-insurance program, provided such program has received prior written approval of the Department.

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Insurance coverage as minimum liability:

• Bodily injury - $200,000 per individual

• Bodily injury - $500,000 per accident

• Property Damage - $500,000

• Medical Payment - $5,000

• Comprehensive - Non-Deductible

• Collision – Non-Deductible

14.6 The Customer will be responsible for making adequate workspace available for the Contractor at each facility. The Customer may furnish, without cost to the Contractor, materials, equipment, and space in connection with the Contractor’s performance of Security Guard Services. Such materials, equipment, and space will be detailed in the Customer’s SLA. The Contractor assumes full responsibility for all equipment and materials issued by the Customer for the performance of the services specified in the Customer’s SLA. The Security Guards will keep the Customer’s space provided in connection with the Contractor’s performance of Security Guard Services clean and will not damage the Customer’s space. The Contractor shall reimburse the Customer for any repairs to the Customer’s space necessary due to the fault of the Contractor or Contractor’s agents or employees. Upon termination of the Contract or any SLA, all Customer provided materials, equipment, and space shall be returned to the Customer in good operating condition, less reasonable wear, and tear.

14.7 The Contractor warrants that all products furnished under the Contract by the Contractor shall be free of defective material and workmanship for the life of the Contract, including renewal terms, and will be done so, as to avoid noncompliance.

14.8 If the Contractor damages the Customer’s equipment, the Contractor shall replace all equipment and materials lost, damaged, or otherwise unavailable due to the fault of the Contractor or the Contractor’s agents or employees:

14.8.1 In addition, the Contractor will be charged a $100.00 per day penalty for equipment damage that results in any disruption of facility operations or the inability of the Contractor to perform the required contracted services, plus the cost of any employee productivity lost if the facility must be shut down or employees furloughed. The Customer, in coordination with the tenants of the facility affected, shall determine the costs of this productivity interruption.

However, the Customer shall make the final decision on the costs. All such costs will be deducted from the Contractor's invoice.

15. Training the following training tasks/deliverables:

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15.1 Each Security Guard shall complete all trainings as required by the Contract and the Customer prior to being assigned to a facility. The Contractor shall be responsible for submitting all lesson plans for Contractor training courses and training records of employees to Customer’s Contract Manager on a quarterly basis, and upon request.

15.2 The Contractor shall provide a designated Training Coordinator to serve as a point of contact for Customer representatives to ensure adequate training is conducted for all the Contractor’s personnel. The Training Coordinator position may be held by a branch trainer or account manager as appropriate to the Contractor size. All formal training of Security Guards is to be administered by an appropriately certified (by an accredited institution of learning or governmental/educational certification body) and experienced individual with strong subject matter expertise. All training will be at the sole cost and expense of the Contractor, unless stipulated otherwise in the Customer’s SLA. The Training Coordinator is responsible for the following:

15.2.1 Ensuring Security Guards receive ongoing training to maintain licensure in accordance with Chapter 493, Part III, F.S.

15.2.2 Training all staff in the Customer’s initiative, customer service, code of conduct, ethics, conflict management, and sexual harassment prevention.

15.2.3 Coordinating and facilitating staff development, licenses, permits, and certifications.

15.2.4 Administering monthly tests as determined by the Customer for staff and re-training any Security Guard who fails an administered test.

15.2.5 Conducting Americans with Disabilities Act (ADA) training, to include service animal training.

15.2.6 Conducting Emergency Operation Procedures (EOP) training specific to the

Customer’s property/building.

15.2.7 Ensuring each Security Guard completes 16 hours of orientation and basic security training related to general high-rise and mid-rise building issues.

15.2.8 Ensuring each Security Guard completes 16 hours of Contractor supervised on-the-job training to include the Customer’s designed training on an as needed basis.

15.2.9 Conducting quarterly Customer training for account managers as required.

15.2.10 Coordinating any specialized Security Guard training that is required by a

Customer, which must be specified in the SLA. Customers shall cover the cost of specialized training under this section and the hourly rate for the Security Guard attending the specialized training.

15.3 The Customer’s premises shall not be used as a training site for the Contractor’s personnel, unless mutually agreed upon and specified in the Customer’s SLA.

15.4 Mandatory Guard and Supervisor Training

The Contractor, at the Contractor’s expense, shall ensure that newly assigned Security Guards and supervisors are trained at a minimum in the following areas:

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15.4.1 Orientation and basic security training related to general high-rise and mid-rise building issues.

15.4.2 Patrol and observation techniques.

15.4.3 Report writing.

15.4.4 Customer services and public relations.

15.4.5 Fire safety and prevention.

15.4.6 Bomb recognition.

15.4.7 Conflict management.

15.4.8 Interpersonal skills.

15.4.9 Incident investigation.

15.4.10 Crime prevention.

15.4.11 Handling threatening or hostile individuals.

15.4.12 Handling violence in the workplace.

15.4.13 Computer operations.

15.4.14 Emergency call procedures to notify the police/sheriff department of appropriate jurisdiction.

15.4.15 Compiling employee log sheets to log the inspections and observations of rounds.

15.4.16 Operation of a two-way radio, cellular telephone or other device, to be able to call into the Contractor’s headquarters.

15.4.17 Emergency call procedures to notify the Customer of a problem.

15.4.18 Procedures for identifying and handling suspicious packages.

15.4.19 Procedures for identifying and safely responding to bio-medical hazards.

15.4.20 Cardiopulmonary Resuscitation (CPR), First Aid, Blood Borne Pathogens, and the use of an Automated External Defibrillator (AED).

15.4.21 Americans with Disabilities Act (ADA) training, to include service animal training.

15.4.22 Emergency Operation Procedures (EOP) training specific to the Customer’s property/building.

15.4.23 Where required by Customer, Contractor supervised on the job training to include Customer’s designed trainings.

15.5 Mandatory On-Going Guard Training

Each Security Guard shall also receive a minimum of four hours of training every 12 months at the sole cost and expense of the Contractor. Subjects shall include, but are not limited to:

15.5.1 Customer service

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15.5.2 Conflict management.

15.5.3 Report writing.

15.5.4 Interpersonal skills, including sexual harassment prevention training.

15.5.5 Incident investigation.

15.5.6 Crime prevention.

15.5.7 Handling threatening/hostile individuals.

15.5.8 Computer operations.

15.5.9 Fire prevention.

15.5.10 Observation skills.

15.5.11 Effective patrol techniques.

15.5.12 Vehicle Operating Training

15.5.13 Defensive driving training for all vehicle operators is required.

16. Ancillary Equipment The Contractor may provide Ancillary Equipment in addition to Security Guards. Ancillary Equipment must support the Customer’s Security Guard Services. Such equipment shall be detailed in the Customer’s SLA and is limited to the following:

16.1 Vehicles

Equipment, to include motorized and non-motorized, used in conjunction with providing security guard services. The type of vehicles may vary depending upon the location of services: bicycle, golf cart, automobile, SUV, and 4WD truck.

17. Background Screening and Record Retention All the Contractor’s employees, approved subcontractors, and approved agents performing work under the Contract must comply with all security and administrative requirements of the Customer, as described in the Background Screening and Security section of Exhibit C, Enterprise Standard Terms and Conditions.

17.1 Self-Disclosure

The Contractor shall ensure that all persons have a responsibility to self-report within three calendar days to the Contractor any updated court disposition regarding any disqualifying offense, regardless of adjudication (adjudication withheld, a plea of guilty or nolo contendere, or a guilty verdict). The Contractor shall immediately reassess whether to disallow that person access to any State of Florida premises or from directly performing services under the Contract.